27/09/2012 The One Show

Hello, welcome to The One Show with Alex Jones... And Matt Baker.

Imagine the show coming, not from the studio, but from the lounge of

a yacht. On the deck, footballers and supermodels are lounging around,

while a powerful oligarch mills around. You can beat the attractive

movie star. You can be done needy ex-girlfriend, if you want.

Don't blame me, blame the author. Nice to have you back. You are

going to be the movie star? wasn't my idea. I think he would

make a good movie star, you have got the face. Do I look like a

needy waitress? You don't, you are like the movie star's beautiful

girlfriend. We haven't gone mad, that is the setting of your new

book? It is called The Power Trip and it is set on a yacht. It's

cruising with five important, famous couples and the Russian rich

guy, with his beautiful girlfriend. It is a Jackie Collins book, after

all! Plenty of sex and son. My publishers call it a sun-drenched

thriller. A long come pirates. We were going from the south of France,

to Sardinia, an exclusive yacht owned by a millionaire. I was

thinking to myself, we are five hours away from land, in the middle

of the sea, what if there were pirates? That is when the book came

to me. I had my gym shoes beside my bed, ready to make a quick exit

into the sea. I don't know what I would have done when I got there.

This is the premise. There are plenty of English characters. An

English footballer, black, gorgeous. His designer wife. They are an

interesting couple to write for. Like George Best, David Beckham.

When you read it, you do wonder if they are based on such and such.

But we will talk about that later. Lot of you out there love her books.

Once you have read one, you've got to read another. By find that.

you ever read them? Tell the truth. Don't tell me what happens at the

end of this, I started it and it is incredibly gripping. You could be

Flynn. We want to point out who has got the biggest collection of

Jackie Collins novels. E-mail your photographs to the usual address.

We will show them to Jacqui Lait air.

Now, since the Olympics and Paralympics, we have all been

suffering from withdrawal symptoms. We are starting the countdown to

the next big sporting extravaganza. The Commonwealth Games are to be

held in Glasgow over the summer of 2014. Iwan Thomas has been to find

out if preparations are on track. The Commonwealth Games are perhaps

the largest sporting event any athlete can compete in outside of

the Olympic Games. It was my first championships in 1994. Four years

later, I came back and I was a champion. The reason why they are

so close to my heart, it's the last track medal I ever won. It's going

to be the largest multi sporting event ever held in Scotland,

watched in all 54 Commonwealth nations around the world and

expected to draw a television audience of around 1 billion people.

Most of you will soon get to know this character next to me. This is

Clyde, recently unveiled as the Glasgow 2014 official mascot. He

cannot talk for toffee. But he's a great tour guide. He's going to

show me around. One of the main reasons that the bid for the Games

was successful is that over 70% of the venues are already in place.

Celtic Park will host 60,000 people for the opening ceremony. Hampden

Stadium will be the main venue for the athletics, as well as the

closing ceremonies. Several sports will be hosted, including

gymnastics and boxing, here. The Glasgow Games also involved massive

amounts of new construction work that is already changing the face

of the city. No where is the effect more felt than here, in the East

End. We have invested, in recent years, 300 million in sporting

facilities. �180 million of contracts for Glasgow companies. We

created 2000 Apprentice replaces and transformed the East End of the

city. We have used the opportunity of the games to make sure there are

lasting benefits. It is here that you will find two of the biggest

venues, the Commonwealth Arena and the Sir Chris Hoy Velodrome. Sorry,

what is going on? You are meant to be showing me around! We have got

to go. The Commonwealth Arena is going to be one of the largest

facilities of its kind in Europe. It has three sports halls, with

5000 spectator seats and a top class athletic track to host indoor

athletics events. Talk about a sneak preview! This is the

Velodrome. It doesn't officially open until next week, so we are not

supposed to be in here. This is also the last track that Sir Chris

Hoy will ever compete on. Probably! Over 11 days of competition, the

Games will feature 17 sports, Quatt Dix, athletics, badminton, boxing,

cycling, gymnastics, judo, netball, rugby, shooting, squash, table

tennis, weightlifting, wrestling. If the athletes get a bit worn out,

like Clyde, this is where they can rest their muscles. Following the

Games, the athletes village will be further developed to become a 1400

home state, as well as a care home. One of the key successes of the

London Games was the enthusiasm of the volunteers. You were a

volunteer in London. I take it you immensely enjoyed it? Unbelievable

experience. The best 10 days of my life. Did it give you a taste of

what it would be like for Glasgow? How has the process been, to get

volunteers? It's been fantastic to see the enthusiasm, on the back of

London. We have a programme already set up and we have had 40,000

registrations for 400 roles within that. People really want to get

involved and be part of it. It's absolutely fantastic for us. Also,

as go is, in my opinion, the friendliest city in the world. It

would be amazing to CDs 15,000 volunteers make big gains happen.

What a great day I have had. The people are ready, the city is ready,

I have no doubt they will put on a great Commonwealth Games. The only

person that has been useless is my Matt Scott! You are meant to take

me around, all you have been doing is signing autographs. -- Matt

Scott. We had just had an e-mail from Min

Priestley. We are trying to make Jackie feel at home. But apparently,

it is bad luck to put them on the 4th. You should have known that!

We will talk about the Commonwealth Games first and we might move onto

that. It was amazing, 40,000 people have

already applied to be volunteers. Those brilliant gamesmakers have

started something, haven't they? They made London so great. I think

the success of Londoners following through to Glasgow. There are only

15,000 places available. But if you register or malign, go to the

website, you can get all the details. -- Register online. There

will be 1 million tickets and you cannot get them until August next

year. But you can already register your interest. Clyde was doing a

very good job of showing the different sports. But the country

that hosts the Games gets to choose which sports. Scotland have slipped

up a little bit and they haven't included tennis? You have 10 core

sports, then you can choose seven. They did for obscure sports and

they didn't go for tennis. At the time, Andy Berry was good, but not

great. He's the best in the world at the moment. He will be watching

at home. -- Andy Murray. Paralympics were an amazing success.

How are the Commonwealth Games going to deal with disability

sports? It's brilliant, because with the Olympics and Paralympics,

they are separate organisations, they will run alongside each other.

The likelihood is that you will see Usain Bolt tearing up the track and

then five minutes later you will have Johnnie Peacock and Oscar

Pistorius. It's good for the fans. Everybody will see everybody in

harmony. It's about time that happened. You have already given as

roles in your book. Is there room for a bond, muscly sprinter?

You will be able to see all of the 2014 Commonwealth Games action

right here on the BBC. He's going Your sister was in the 1957 film

Wayward Bus. We have a lovely still of her and James Manfield -- Jayne

What people might not know is that one of her last appearances was

here, in the UK. It was a rather In her lifetime, she came to

epitomise the blonde bombshell. bulletin has just been handed to me.

Hollywood star, the buxom and beautiful Jayne Mansfield, is dead.

The date, 29th June, 1967. She died in the Deep South. But, curiously,

only weeks before America's number one pin-up of her generation found

herself like a fish out of water. She was performing here, in the

North of England. You want what? A girl like me? The studios built her

as the working man's Marilyn Monroe, appearing in films with suggestive

titles like the girl can't help it and promises, promises. Britain had

welcomed her with open arms. Obliging a receptive public with

personal appearances at the Royal Command Performance and even

turning on of the Blackpool illuminations. Completely

breathtaking! As the 1960s rolled in, Hollywood fell out of love with

her blonde stereotype. So, by 1967, with the film roles drying up, in

the midst of her third divorce, broker and with five children to

support, she came back, one more time, on a money-making tour of the

Northern club circuit. From Newcastle to Darlington and South

Shields. She played them all. And while she may have fallen on hard

times, she was still every inch a staff. -- star. She never needs to

feel lonely. Moral support comes from her American and British

managers, her stage agent and adviser. At basing themselves in

Halifax, like the Beatles, at what was then called the Cavalier club.

This is her room? This is the actual room. Lead on! Where is the

four poster bed? Today it is a private dining room. In the 60s, it

was a bedroom. In 1967, it was And, from here, she would rouse

herself from bed with a 15 minute commute to work, where she was

booked for a week's residency here, at what was then called the Batley

Variety Club. Her theme for the week -- her fee for the week was

�25,000 in today's money. Carl was the press officer at the time.

had seen its icon in Hollywood. She had that aura, when she walked on

stage, people immediately went, this is what we have come to save.

Ladies and gentlemen, Jayne Mansfield. Then she walked down,

off the stage, and she would find a lovely table with ladies and

gentlemen on, with their girlfriends, and to sit on the

men's niche. And you could see the seething anger of the girls

thinking, what is she going to do What she did do next was find a

truly captive audience without girlfriends to offend, inviting the

press to a Konsa at Leeds Prison. - - a Konsa. She was introduced by

the chaplain. She led the applause died down a little bit, let them

settle, and then she said, looking at them and knowing what she was

saying, would you like to see my chihuahuas? It was tremendous! But

once they settled down, out came a liveried chauffeur with these two

little dogs, her chihuahuas. It was a somewhat bizarre conclusion to

the career of the actress who won a Golden Globe for most promising new,

10 years before. Weeks later, Jayne Mansfield, back in America, was to

have a life tragically cut short. The last of the Blonde bombshells.

How much longer do you think you can be a sex symbol? At 45 years on,

nowhere is that more true than here, Her daughter is extremely famous,

she is on law and order, and she is fantastic, very dark hard, very

beautiful, almost Russian looking. She is a big star in America, I'm

sure Jayne would be so thrilled. She always wanted to be a big

statue never was because of Marilyn Monroe. All the people that you

meet, do you try and weave them into your books? I know you said at

the top... I know people will play the guessing game, because there is

a movie star with the young girlfriend, he never wants to get

married. They are always going to say... Well, I'm not going to say!

There is the footballer, the cheating politician, is there any

other kind? Do you meet these people and think, you are just

perfect? I do, you know, I was at a dinner, and I met this famous

politician in America, and he is just so bland, you know? I thought

to myself, this would be a great character, because all kinds of

things came out about his personal life, I thought he would be a great

character for the future, and I finally wrote about in several

years after I met him. But just taking the essence of them and

creating them on the page is so much fun for me, I love doing that,

the Russian billionaire, the supermodel, or on his yacht, and

then terrible things happen. This is your twenty-ninth book, and we

were fascinated with your writing process, because you write them all

out by hand, don't you? I do a lot of research on the computer, but to

me writing is organic, I have got pen and paper. Is it yellow paper?

Yes, legal pads. I will write about you two! It is really fun to do,

and I would encourage any writer to do that, because it is different

than on a computer. I do not know what is going to happen from page

to page, people say they did not know what is going to happen next,

but I do not know when I am writing it. The music you choose is

dependent on the scene, if it is erotic, you might have R Kelly, is

that right? I love that, yes. Brazilian samba. For a party, yes.

What about a sad occasion? I will use sad music. The book has its own

website now, it has a trailer and a music, so that is going to be fun,

music to play while you are reading the book. You have got to do

something new, it is fun to have an adventure and make something

different. I like the way that you read your audio books but you have

actors with them. That is so much fun for me. So you write all your

books longhand, so we found a letter of yours and sent it to a

graphologist, who had no idea who we were to see what he would say,

how he would analyse you as a person. We will show you that in a

minute. OK, we know that you have been based in the States for quite

a while, and I imagine one thing you do not miss about Britain is

queuing. Lining up? Yes, lining up. Waiting patiently to meet the

people trying to reduce the stress How long do we spend standing in

queues? Well, one estimate is 35 minutes per week, which is, I

reckon, about one day every year. And with mobile phones, of course,

you could be in two queues at once. Are these the most miserable words

in the world? Your call is very But it used to be worse. Wartime

shortages taught people to queue patiently for anything. They were

still queuing in the 1950s, and complaining? Not a bit of it. It

used to be said that an Englishman, if he is on his own, will form an

And now you have queue rage. In a survey, they found 34% of people

and a queue had lost their temper or shouted abuse. Terry knows his

stuff. He is a customer flow management specialist, one of those

careers you have never heard of, and he cannot understand why so

many shops get it wrong. It is the randomness of it, are there,

standing in a line and seeing other people are going faster, that is

really the thing that wind people up. Fairness is the work we see

more often than any other in all the research into customer

attitudes to cueing. In pursuit Of Venice, Terry helped to invent a

system to keep customers come. -- in pursuit of fairness. Cashier

number seven, please. Recognise that boys? He must have one of the

most famous voices in the world. is reckoned to be 30 million times

a month in 8,000 locations up and down the UK. It is not any faster,

this system. That is right, but it feels faster, customers like it,

because you stand in a line, first in, first out, and the sound of the

voice makes people aware of how fast the queue is moving. Kashi

number three, please! You are a natural! Did they have problems

with it in Shakespeare's day? It certainly looks like it. One way

around the problem, of course, is to hire someone to queue in your

place, and apparently there was a company that had 80 on their books

charging �20 per hour. Money to be What a palaver! Piling up the

shopping and then only then seeing long lines at the checkout. It is

the last part of the grinding weekly ritual, but what happens

when customers get sick of waiting? One survey says that two out of

three customers have left a queue because it was too long. They leave

the shop and take their loyalty with them. Retailers know the best

way to cut queues is to have enough staff to serve the customers.

80s quite tricky to manage, because we can get sudden surges our

customers, the events outside the store, and it means we get an

unpredictable level of customers through the store itself. So this

supermarket chain has turned to infrared technology which counts

customers by measuring body heat. If you have a family of three

people queuing, you don't want to count three in a queue, it is one

shopping unit, so the detectors are intelligent enough to determine

from the behaviour of the thermal targets how many shopping units are

in the queue. The system, by monitoring the speed of arrival in

the store, and their arrival at the checkouts, can predict in real time

the optimum number of tills needed in five, 10, 15 or 30 minutes' time

to maintain an acceptable level. course, there are some queues that

none of us mind. This is my personal favourite, the bus.

He really should close is bag! Before that film, we said we had

sent your handwriting to a graphologist called Adam. I am very

excited about this. This is what he had to say about you. The spacing

of the letters, this is quite wide, so it is somebody with reasonable

comprehension, quite a lot of sensitivity, a lot of mental

enthusiasm. An interesting character who will be quite

charming and warm, but they know what they want and they will get

what they want. There we go! Absolutely, he got me and one!

sounded very accurate. It surprises me that you have never had that

done before. No, never, and that letter, I could see it was about a

book I wrote 10 years ago, so my writing has probably got even

stronger! You know even more what you want! If you rent your home,

you can expect to pay many hundreds of pounds in deposits to your

landlord. Getting it back when you move can be a different matter, as

Anita has found out. Casey and Neil are starting again,

decorating a new home after losing the one they loved. What did the

House mean to you? Everything, we were really settled, it was a

lovely feel to the house, by son was happy there. They had been

renting from a private landlord, and they had always paid their rent

on time, but their landlord went bankrupt, and the house was

repossessed. They had to move, quickly. But when Casey tried to

recover the �600 deposit, she was told the money had gone and a

landlord had disappeared. His there anyway of you getting the money

back? No, because he has gone bankrupt and his debt had gone with

it, it was not protected, the deposit we gave him, so we do not

get nothing. Where did that leave you? Homeless. Things like this are

not supposed to happen. Laws were introduced five years ago in

England and Wales that mean that all private rental deposits are

supposed to be protected. A bit like putting it in a piggy bank so

it cannot be spent. When she moved in, Casey's landlord wrote the

initials of a governed -- government approved deposit

protection scheme on her agreement had told her the money was saved,

but it was not. Without the money to put a deposit on another house,

she and her family had to move into emergency accommodation provided by

the council. Absolutely horrific, it was a really, really nasty time.

How did it leave you feeling? He put a deposit protection scheme

here, but he could have written anything. He could have. Well, he

did. There is no law protecting me and other people. But this is law,

he should have put that into a scheme. It doesn't mean nothing,

The housing charity Shelter are running a campaign to warn people

about landlords like Casey's who ignore the law. They are holding

workshops at student events, because young people are

particularly vulnerable, as many are renting for the first time.

landlords should protect deposits in a holding scheme within 30 days

of receiving it. Deposits are paid to protect landlords against

tenants to damage their property or who do not pay rent, but the money

should be held securely and returned if everything is all right.

But that is not always happening. This was set up because a lot of

people were losing their deposit and landlords were thinking of it

as their money. It happened to one of my friends, not to me yet.

Shelter are ageing tenants to make sure their money is protected. The

first place to look is the website of the three government approved

protection schemes. He will need your postcode, tenancies that date

and deposit a man. None of the students we spoke to could find

their deposits are online. What do I have to do now? Contact your

landlord, as if the deposit is protected, or ask him to protect it.

But why isn't this happening all the time? It is the law, after all.

I went to speak to the landlords Association. Why are landlords not

putting deposits into protection schemes? Partly, I think, it is

because not all landlords are aware of their responsibilities. If

people do not comply with the law, it is often through ignorance,

rather than malice. The only where you are going to deal with people

who maliciously ignore the law is by some one enforcing it, and the

penalties are quite strenuous, you are charged up to three times the

value of the deposit as a fine. What are 10 and supposed to do?

consumer needs to be aware of their rights, they need to take some

responsibility for protecting themselves. The government has set

down in law what they are supposed to be told, and they should get

that within 30 days of starting their tenancy, and if they do not

get for it, they should ask for it. Back in north Somerset, Casey and

Neil are living in a housing association home. Their old

landlord has disappeared. If they ever rent privately again, they

will make sure their deposit is protected.

Thank you, Anita. Lots of Jackie Collins fans out there. I love you,

Jackie, this is from Terry Marsh. Just very quickly, can you say