30/05/2013 The One Show

Show with Alex Jones and Matt Baker. If we had to describe tonight's

guest we would say keep your Thunderpants on because nothing is

Out of Bounds for this Revelation of a Calendar Girl. And she is a bit of

a Phantom Menace on the Edge of Reason. It is Celia Imrie.

APPLAUSE Welcome back. What a marvellous

welcome. A to the of the titles we talked

about there. You starred in with a well-known cast. I have forgotten

half of them. It makes all the difference if you

know each other because then you can be really rude to each other!

great fun when you are not filming? And it shows.

Your husband, well we say husband, well your love interest... Aren't I

lucky? What a lucky girl. You worked with Larry 33 years ago.

Oh, he told you. I took my clothes off later on in that scene. Not all

of them! But we will talk more about the new drama. It is just fantastic.

If someone is aarrested for a high-profile crime. Should they be

named? British police forces are keeping the names of suspects a

secret until they are charged, but many argue it should be free to

expose dangerous criminals. Here is Anita.

When arrested for the murder of 25-year-old Joanna Yates,

Christopher Jefferies found himself the subject of a media frenzy,

guilty it seemed until he was proven innocent. Christopher was Joanna's

landlord and they lived in Clifton, an affluent suburb of Bristol and it

was in this house that Joanna was murdered. For several days, the

papers published story after story about Christopher Jefferies. Calling

him nutty and saying he was obsessed by death. But Christopher was

completely innocent. The murderer was Joanna's next door neighbour, a

Dutch I think near. -- engineer. After his release, Christopher had

to deal with the negative publicity that was written about him. When did

you discover that your name was out there and that the press were

reporting? It was probably at least a week after I had been released

from custody that I brought myself to start having a look at one or two

of the articles and several of them were implying that I probably was

the murderer. Not only that, but I might have been responsible for

another unsolved murder that happened in the area 30 odd years

before. So it was very largely just fantasy and mellow drama.

So what are your opinions on naming people on arrest and the press

having access to the names? Well, I think when somebody is arrested,

unless there are special circumstances and it is in the

public interest that their name should be given out then names shudz

not be released -- should not be released until and unless somebody

is charged. Christopher has given evidence to

the Leveson Inquiry and reached a settlement with several newspapers.

Officially police do not name suspects on arrest, but if there is

growing public interest or rumour, some forces will confirm them.

Partly because of cases like Christopher's there has been calls p

by judges to keep the names of arrested suspects secret. Theresa

May has spoken out about the difficulties in striking the right

balance. Dr Michael Norton works with victims of miscarriages of

justice. Should the press be able to name somebody as soon as they think

is fair? What we have to think through is the harm that's caused to

people by naming them. What we have got to bear in mind the fundamental

principle of our system is that we are governed by a presumption of

innocence and we need to stave off any detrimental impacts of people

who are suspected of crimes who maybe innocent.

Neil Wallace was the deputy editor of the News of the World. He was

arrested as part of the phone hacking scandal. After two years

under suspicion, it was announced no charges would be brought, but he

believes the damage to his reputation was done. Your life gets

torn apart frankly within a few days I was not only unemployed, as it

turned out, I was largely unemployable. Tremendous pressure on

my family. Press outside the front door.

Do you think the press should have had access to your name? Do you

think it was right your name was put out there and you hrcht been

charged? Yes, I do. I think you are entitled to know what is going on in

your community. The important thing, of course, is making it very clear

when they are found innocent. What about trial by media? Are you

saying it should be open? Is this trial by were he is? There needs to

be control about what is or isn't said. The truth is this should be an

open formal process. This should be open justice. This should be, yes, I

have arrested you, yes I have charged you or no I haven't charged

so everybody knows where they are. Secrecy never helped anybody.

The association Association of Chief Police Officers in England and Wales

have issued updated guidance making clear that arrested suspects should

not be named unless there is a threat to life or there is a clear

public interest. And how the media should handle the stories is being

thrashed out by newspaper bosses and the Government as a result of the

Leveson Inquiry. For Christopher though, the changes can't erase the

headlines that millions of people read about him. Somebody was charged

with the murder? Yes. Had that not happened, how difficult

would it have been for you to rebuild your life? It would have

been very much more difficult because people have said, " Well,

there is no smoke without fire. We wonder whether he did have anything

to do with it?" Has your life gone back to normal? It hasn't gone back

Well, you have got to feel for him and eye knee ta joins us -- Anita

joins us. What is the situation with the police forces views on this?

Somebody in our office spent today ringing around every police force in

England and Northern Ireland and Wales, all 52 and every press

officer said they will not be naming, nor confirming names which

is different to a couple of weeks ago where it is at each police

force's discretion whether they confirm or name. Now all told us

they wouldn't be doing that. Apart from the case in the film

which is strong. What is the strongest argument you think for not

naming a suspect? Well, Christopher Jefferies is alprime example. It is

the -- a prime example. It is the stigma. Your life is ruined. Even if

you are exonerated, it won't be front page. "Guess what? He was

innocent." People have to move back into their communities. He had to

change his appearance. It is not just the individual. Families are

affected. Christopher Jefferies said there is the old phrase, " There is

know smoke out fire." Will people truly believe you are innocent

particularly if it is something like murder or rape or a child sex abuse

case. Can you ever clear your name? It is good at the had the confidence

to come back though. I didn't recognise him at all actually, but

the trouble is... He has gone to he great lengths just to get on with

his life. You can't unsee the front page. We

have the image and that's what is tragic.

It is brave of him and he has got surrounded by supportive people and

he is a very intelligent man. So the flip side Anita of naming

those arrested? Well, editors of newspapers have suggested that it

was because they named Stewart hall that other witnesses may have come

forward and that would have helped in the charging. However, a police

officer, a senior police officer said that that was not necessarily

the only reason that they were able to charge Stewart Hall. For the

press, it is a great story. So if you get to name somebody, if you

grab hold of a name. Well, that should not be happening

from today. Thanks.

On a lighter note, let's talk about your new drama series love series

Love and Marriage. It proves the course of true love rarely runs

smoothly? Well, it is called Love and Marriage. The first I know a lot

about. The second I know nothing about. I just think that does

highlight how difficult marriage is. The life long promise. Well, you

have an interesting character. Let's just have a look at the moment we

first see you. Here we go. Hi Paul.

Hi Chummy. How is your wife? She's fine, thank you.

LAUGHTER Jake dumped her. Oh Scarlet. What

did he do that for? And he did it on Twitter. She became history in 140

characters. APPLAUSE

You played Rowan. She isn't married. Is she in love? She had about three

marriages. She is mad about Chummy. She is has had financially

successful marriages. She lives in a huge house and she adores Tommy, but

it is not a secret affair. It is out in the open, but ant I the lucky

one? Larry Lamb is my love interest. It is a stellar line-up and Duncan

Preston and yourself and Larry Lamb and normally it is the other way

around. You couldn't have Alison and Larry

married again because everybody would be think they would be watch

watching good afternoon and Stacey. We all know each other really well

and that's great. I'm proud to be in it. I really am. It is a big cast.

The storylines, you think to yourself "do I need to be laughing

or crying?" It does really touch a nerve because you see all the

couples, well they use the sofa device and they sit on the sofa and

they tell the audience their problems. You think, " I feel a bit

like that." And then suddenly you will see them looking at each other

with no words and you go, " Ah, I see." They have got their names

underneath so you can work out whose child is who and so by the end of

the first episode with this huge cast hopefully you know who is who

quid is great. It is really -- who is who which is great.

I guess it is real. It is an up and downer. She is

great. I'm mad about her. Well, I think, what I find exprod --

extraordinary is the writer is a man and he writes brill theantly for

women and Debbie is our director and she directs it like a film. But the

different things, you have had a real he can ka elect electic --

eclectic career because we have seen you in Doctor Who? Yes. I'm writing

my first novel which is set in the south of France. I'm half-way

through. Can you give us an idea of the plot? It is English people who

go to live in the south of France thinking they're going to have a new

life which isn't necessarily... you writing it over there then?

am. It is a good excuse to go! terribly hard.

It seems to be taking a a long time to write. It is too hot today.

Love and Marriage is on ITV next week and it is worth a watch.

Alistair McGowan headed up to my neck of the woods. One glimpse of

the Newcastle quayside and there is no mistaking a where you are.

Newcastle has given us footballers like Alistair shearer or comedians

like Sarah Millican. The accent was voted one of the most sexiest in

Britain. This accent has a strong reputation in the media. People hear

it a lot and they are familiar with it and they make the positive

associations. Let's go on a Great North Run and

see what we find out. The Geordie accent can be one of the most

difficult to understand. Two pints of lager, please. The guy come back

with two drinks with sparklers on. I said, what's that? He said I thought

you asked for two cocktails. One thing I am hearing a lot is...

final voul. You pay get -- vowel. You may get Peter.

There is no love lost between here and other cities in the north east.

What do you call people from other areas? Smoggies. Smog monsters.

What do they call you in return? Geordies.

People from Sunderland? It is ago language. What ingredients came

together to make this distinctive accent? You can probably trace the

roots back to Anglo-Saxon England. And other accents have influenced it

since then? Just the expansion in the area. We have influence from the

Irish. And also Welsh too. There is a bit of Welsh. My actor friend

can't do this accent and say they always go into Welsh. Maybe they

can't do accents. Geordie isn't the only accent in the

north-east. So while Alan Shearer is a Geordie, you have only got to go a

few miles down the road Gary Gary to find people who are not. Just half

an hour away in Sunderland, are you will be in trouble if you call

anyone a Geordie! And even 50 minutes to the south, you will get a

frosty reception if you tell anybody here in Middlesbrough they sound

like they are from Tyneside. As recently as 1800 when Newcastle was

a thriving centre, Middlesbrough was a farm, with a population of just

25, but all that was about to change. New rail links allow for

expansion. By 1860, the population exploded to 20,000, bringing a

massive influx of different accents in a short space of time. Suddenly

Middlesbrough needed bridges like this. The bridge was built and

opened in 1911. The ferry port here wasn't big enough. They needed

something that would carry a lot of people over in one swoop.

I was hearing lots of things I wasn't expecting to hear. Bits of

Ayr sounds. You can hear the similarities.

Unfortunately we do get mistaken for Geordie. There is two rivers between

us and them. That's a blessing! is there such a rivalry? Because we

are close neighbours and it is more football rivalry. When we play

Newcastle, they always say we are a small town in Yorkshire. Not like a

proper north-east tesh derby. Industry and migration built greed

great cities in the north-east on three different rivers and with he

three very different accents. So it When I moved down to London I was

broader than I am now. I went into a bar and asked for half a coke. The

barman looked at me and he looked at me strangely and he had sawn a cork

and he gave me half a cork! What were you supposed to do with that?

don't know. Call centres are one of the UK's

growth industries and in some towns they are one of the biggest

employers. A BBC team had access to what it

proudly describes as the third biggest in Swansea and its boss,

Nev. There he is. It is time to get ready for Nev's world.

The one at the back get down. If you can stay a week, it would be

great. It sums up my management style. Get

out of my office. Happy people sing, don't they? It lifts your spirits.

# It started out with a kiss # It ended up like this

# It was only a kiss # And there is losers and that's it.

To be in charge of 700 people sometimes it is daunting, but I love

it. I love tr. APPLAUSE

Welcome to the The One Show. Some may your your leadership style

unorthodox. How would you describe it? Ne polian. A dictator, you know.

I can't imagine ne polian doing that.

He would. The best thing was watching Celia's

face change. How did these leadership skills evolve then, Nev?

What's your background? background is in sales so... Boiler,

central heating sales. Spp Yes. You are still playing clips in the

background. You have got 700 people. Yeah, it was more than that when we

were filming, it is lower. Why what happened to them? The grant

has changed. We were doing cavity wall insulation it is more free

boilers. Nev, your call centre has been rated the second most fun and

best place to work. Congratulations on that. That's a big accolade,

isn't it? We are going to have a quiz now. A get to know Nev quiz if

that's OK with you. Nev, I thought you would be standing on the sofa or

something for this. Getting out shouted at. Is it true you once

offered one of your employees a promotion if they beat you in an arm

wrestle? Yes. Did they get promoted? No, they

lost. They failed the interview stage and still really wanted the

job. So you have got to admire the ambition and the desire so yeah, I

accepted the challenge. Did you sack a new starter for not

singing in the morning karaoke that's not true. I sacked two.

Fair enough. Did you once set-up a speed dating

event for one of your female employees? Yes.

LAUGHTER Let's have a look at you playing

Cupid. It is all free of charge. You can

have your walls insulated. I really don't want these calls. I have no

interest. Thank you. Ah, that was the wrong clip. To be

honest with you Nev. We saw there, you run an army of cold callers and

there are a lot of people out there who, well they just hate cold

callers. What would you say? To the ones that hate cold-calling...

not a fan of it when I am having me tea and the phone rings.

Really? Is that a surprise, Nev. You could chat to really interesting

characters. You going to meet them on this programme. There is lots of

lonely people out there that want to chat.

Pop the het set on and we will see who is -- head set and we will see

who is online one. It won't come as any big surprise to you that most

people refer to these calls as nuisance calls. That's what they

are. They are a nuisance. She is going to come in.

The trouble in Nev what you and your staff are doing... Ang a Angela Nev.

You are making un ununsolicited telephone calls to people? Er free.

Tell me Nev where you have been for the last five or ten years. Come on,

Nev. You will know as well as I do that there are programmes like the

one that I present, Rip Off Britain on the BBC that are full of advice

to consumers. There can't be anybody this country who doesn't realise

that you can go to a price comparison site. They are all over

the airwaves on commercial television and you can find out for

yourself what is the best deal. Who gives you the best terms and

conditions who and who is going to give you the best deal. Yours is a

service that isn't really necessary. It is. Only 20% of people go on the

price comparison sites. 20% of people. That's all it is. A lot of

people don't. A lot of little old ladies haven't got an internet.

Snou, there is the point -- now, there is the point. You just proved

my point, darling. Lots of little old ladies. That's rude to lots of

little old ladies who are sharp when it comes to using their computers.

Your callers have no idea who is on the end of the telephone and you

could be talking to some of the most vulnerable people in society. People

who are unwell. People who are depressed. People who are perhaps

with some kind of impairment, who have dementia. These are people who

are the most vulnerable in society and the people who have to be

protected against the... The system that we work is we make an

appointment for a visitor. So we would explain the whole service from

a survey point of view. If somebody is eligible for a free boiler, we

would send somebody around that would explain to them the

circumstances. Go through the criteria. See if they are eligible

and then you have to have an energy Energy Performance Certificate on

the house. So it is all properly done. It is a Government system that

you have to aed here to or you lose your accreditation. You carry on.

You can make your own mind up by watching The Call Centre when it

starts next Tuesday on BBC Two three and it is a good watch.

It has been said that Alex is off her's and. Matt's is always wonky.

We are talking about shopping trolleys. There is a new way of

rescuing our trolleys and getting them back into the aisles.

There are two million shopping trolleys in the UK. But the shocking

truth is, every year 300,000 of them are lost or abandoned.

Now, if you look down there, there is a shopping trolley that was once

happily helping people with their shopping in a lovely warm

supermarket and then one day some idiot turns up, takes it away and

throws it into a river to leave it to rot away. It really is

heartbreaking. Actually, on this occasion, the idiot was me. I put

the trolley there to test out a new app that promises to help many

abandoned trolleys to get back to their home stores. OK, little fella.

It is all right. Help is on presidents way. I am just going to

call it in. Right, this is the app. It pinpointed the location, I have

got to say yes, submit. OK. The free to download app from tolly wise

allows members of the -- Trolleywise allows members of the public to

alert them and summon help within 24 hours. He is right down there at the

bottom of the bank. He is submerged in the water. That's the sort of

places you find them. Where do you find them? Derelict

buildings. Alleywayings. Why do you think so many trolleys

end up in places like this? I just think it is convenience for the

shoppers to walk off with the shopping in situ in the trolley and

take it back home. And then forget to take it back. Yes, forget to take

it back. And that's why they end up in areas like this. Once a trolley

is rescued, it is returned to its home store. But for those that have

been cruelly treated and are in need of TLC, they come here to the

trolley hospital. # I will try to fix you #

Look at the state of these. This is a good example of abandoned trolleys

that would have been in a canal. We are able to revive them. This is

the first part of the process where we have stripped the parts down. We

have repaired the trolleys and straightened them. We are putting

new wheels back on to the trolleys here and in here, we are going to be

putting the handles and the seats and the branding for the customers.

This is the finished product and it is ready to go back out there. I

would be proud to put my shopping in this trolley.

They can be put through a process and go back out and have that new

life again. By downloading just one app, you can help turn a trolley

like this into a trolley with a future.