30/06/2011 The One Show

Hello and welcome to the One Show with Matt Baker... And Alex Jones

and the actress who used to live At Home With The Braithwaitess, but

now teaches old dogs new tricks in one of the most popular dramas on

telly. It's Amanda Redman. Everybody is really excited about

you coming back. You must be over the moon. Will. We love doing it.

It's terrific the audience like it so much and do look forward to it.

But it gets repeated so much, they often get confused if it is a new

series. They think, is this a repeat? We'll tell them exactly

when the new one starts later on. As well as the strikes, of course,

the story in every paper today was this e-mail sent by a future

mother-in-law to a son's fiancee giving her a real dressing-down

about her manners. We have been chatting about it all day. Matt

agrees with some of it. I agree with some. But it starts like this:

"It's high time someone explained to you about good manners. Yours

are obvious by their absence and I feel sorry for you." She does go on

about meal time - she shouldn't start before everybody else. Fair

enough. If you stay at somebody's house you, shouldn't get up at

lunch time. Fair enough. But this is it, then. She goes on and gets a

little bit more ridiculous. She says, "No-one gets married in a

castle unless they own it. It is brash celebrity-style behaviour."

There we are. That's a little bit harsh. Having said that, though,

isn't the point that she's paying - that they're paying for it? Yes.

think they're struggling. Castles are very expensive, it turns out. I

suppose. It's a dodgy one, this, I think. The last time you were on

the One Show, you announced you were going to get married. Yes. Yes.

How is your mother-in-law? Seriously, I have the best mother

and father-in-law in the world, and I love them very much. They're just

great. They really are. I think we have a picture of you getting

married. Here we are. Is that a castle?

LAUGHTER No, it's not, no. OK. We'll be

talking about the new series of New Tricks a little bit later on.

are always coming one new tricks to make some money from their

customers. Luckily, we've got our man Dom to keep an eye on them.

There was a time when a current account was where you deposited

your money and took it out when you needed it, but not anymore.

Nowadays, more than seven million of us are paying extra for bank

accounts with some added benefits such as travel insurance, mobile

phone insurance, even breakdown cover. Now, a basic package starts

about �60 a year, but some of the top-end ones go as high as 300. For

that you'll get VIP access to airport lounges and sports events

bookings, but are they really worth it? Well, the banks certainly think

they're getting something out of it. All the big High Street banks offer

them, and the number of us willing to fork outs has almost doubled in

the past six years. Now, while the banks are keen to sell us these

packages, how much are you actually benefiting from the goodies inside

of them? That all depends on your situation. For these accounts

people pay up to �25 per month. Obviously, if you use the benefits

you're getting a good deal. If you don't, you're paying for nothing.

This is just going towards the bank's profits. Profit isn't a

dirty word but the banks are pushing them very hard. Why is

that? The banks have been hit with a loss of revenue in a number of

different areas. They're looking to make up for the revenue. There has

been a significant rise in the last number of years. There have gone

from 25 to 50 accounts on the market today. Let's take Lloyds TSB.

They were the first bank to introduce packaged accounts in 1997.

They're now one of the biggest players in the market. Their most

popular and cheapest package is the silver current account which costs

�95.40 a year, and which they say is worth �249. Now, they do offer

potentially useful benefits, but they're not necessarily as

attractive as they might seem when you get down to the nitty-gritty.

The breakdown cover is supposed to be worth �56, but you can buy that

direct as a new customer for �28 from the AA. The holiday insurance

offers good basic cover. However, that's if you're under 65 and

you're travelling within Europe. If you're older or fancy a trip

further afield, you're not covered. Then there is the mobile phone

insurance, which they say is worth �83. Great. You can claim twice in

a year, but you do have to pay an excess, �100 on a Smartphone and we

did find cover cheaper elsewhere. If you can't be bothered to shop

around and you're happy that what they're offering works for you,

fine, but do bear in mind loads of you are paying for profits you're

not using. My Grandad had one of these accounts, was paying up to

�20 a month for it. He had the mobile phone insurance, didn't take

it out of the cost. He was covered under his car insurance. I think

most people who have these accounts don't use the benefits. They're

paying money for nothing. If you're willing to shop around and even

move banks for the deal, there are savings to be made. As well as

basic benefits, you can get deals on your mortgage and favorable

overdraft and loan rates. The Financial Services Authority who

regulate financial products are clurnt looking at these fee-paying

packaged accounts. While they say they can be positive, they don't

necessarily suit everybody, so the advice is, if you're going to take

one of these out, make sure it's right for you and that the banks

aren't the only ones who are benefits.

Dom is here. It has been a bad day for Lloyds TSB. It has, yes.

cuts over the next two weeks. What have they said about the film?

have given us a statement. They say Lloyds TSB packaged current

accounts offer comprehensive levels of cover, which, they claim, in

many cases are more extensive than stand-alone policies available in

the market, and they add that their robust sales process is designed to

identify and match customers' needs. Fair enough. You were in last

Tuesday asking people to e-mail in their consumers queries. We got

loads, as usual. What sort of problems were raising their ugly

heads? One of the more obvious ones we expected to receive was the ones

about the credit and debit card charges. We had one from Ron from

Lancashire. He booked flights for nine people, him and eight of his

buddies. He got charged �9 per ticket per flight both ways in

addition to -- for using the credit card. That's not just one story.

we had another one. The good news is two days ago the OFT have told

these companies to be transparent with these charges. Put them up

front. They're not going to disappear, but you're not going to

find these nine pages down when you're putting in your information

on the website. The next one? is a lovely story. Two years ago I

reported on continuing health care. This is where people have -

formerly elderly relatives in care, and they're paying for that. A lot

of the cases, people should have had that funded by their Primary

Care Trusts. A lovely story here. This one from One Show viewer Mike.

He put in a claim to his Primary Care Trust in north Somerset. For

two years he has been back and forth with e-mails and letters. In

one instance he got a 90-page document. He struggled through.

This month he got awarded �20,000 back. What a result! Is it too late

to get a refund? No, but you can't put a claim in on anything that

goes back prior to April 2004. We have a lady from Southampton who

wrote and asked if she could put in an appeal for her father's case.

Yes, you can. What you need to do is appeal to a PCT first, go to an

ombudsman. If that doesn't work, you can engage a specialist

solicitor. That might cost you money, but you can still appeal.

Worth it for �20,000. The last one? This is concert tickets. This is

sparked off a lot by Take That. We got contacted by Sarah Beeston from

Alfrisston. She paid �700 for tickets that didn't arrive. People

are preying on people's desperation to get tickets. I couldn't even get

these tickets - they're like Willie Wonka's tickets, aren't they?

Generally, what you've got to do is use common sense. If you smell a

rat, you're probably dealing with one. Make sure the agent you buy

them from has a land line phone number and a physical address in

this country. When you get that post code, go on to the search

engines, put that in there. Use Streetview and you can go straight

there to see whether it's a bedsit or a proper business address. Pay

by credit card where you can. It's protected. You should be able to

get your money back. Don't buy from anybody who only gives you a mobile

phone number or from anybody who says they have tickets before they

have been released. Doesn't happen. If somebody is genuinely selling a

pair of tickets, you speak to them on a land line number, say, "I hope

you're not offended, but would you mind taking a photo of those

tickets next to a current newspaper?" Thanks. My pleasure.

Dom will be back next week with some more of your consumer case

files. If you have any questions, go to our website.

Now, with our prisons currently filled to capacity, it's no

surprise the Government is looking into any way possible to reduce

costs and overcrowding. 200 years ago the powers that be were having

similar problems. Tragically, as Ruth Goodman explains, the solution

was to put prisoners between the devil and the deep blue sea. These

days prisons are purpose built. If you end up inside you lose your

freedom, but you're guaranteed human rights. Doing time in the

1700s, however, was a different experience. There was a good chance

you wouldn't make it to the end of your sentence alive. Whilst we were

fighting Napoleon and the American revolutionary war, thousands of

captured soldiers were shipped back to Britain, but our prisons

couldn't cope. The quick fix was to use hulks, decaying warships

converted into jails. Here in Chatham, between 1793 and 1815, 23

hulks were lined up here along the Medway, each one containing more

than 700 prisoners and the smells of misery must have come wafting

ashore. For the prisoners onboard, hulk life was violent and squalid.

They would cram as many prisoners as possible down there - I mean

hundreds on one deck. There was so little air down below, they

couldn't even get a candle to burn properly. Really? They were

actually short of oxygen? Yeah. We know they were kept mannicaled 24

hours a day, and there was no proper sanitation, so you know

you've got a chance of catching something ghastly. But it wasn't

only prisoners of war who were condemned to a floating hell.

British prisoners were also sent, some at a tender age. We're looking

at digitised prison hulk registers, and we can scroll down for a list

of boys in the hulk. We have Donald from Edinburgh, aged 13. He was

given 14 years. A nine-year-old, John Edwards from Staffordshire.

iron chains, a nine-year-old. Soloman Edwards - he's sentenced to

seven year, but doesn't make anything like that. What happened?

Died 7th of April. Three years later. He's an 11-year-old. So in

effect, that is a death sentence - dying on the hulk. Jeepers. It's

horrible to think what those children must have been going

through. With an incredible 30% mortality rate, the chance of

survival was low. You could buy yourself better conditions, but

only if you had a way of making money. So these were all things

that were actually made by prisoners on hulks? Yes, there was

quite a market for prisoner of war work. At either end here we've got

some straw work boxes. They're made of wood, but they're decorated with

very finely cut and dyed bits of straw. It's quite amazing that

something as fine and delicate could come out of one of these hell

holes. It's remarkable, isn't it? The dark, the smell, the filth, and

out comes this beautiful thing. And this incredible thing - I

mean... Yep. This is bone work. Bone, of course, was extremely

plentiful and very chee. This woman is spinning, and if I turn the

handle, you can see that the wheel will turn itself. Oh, yes. Sort of

how much was something like this going for? Is I don't know of any

record, but I can be sure whatever it sold for, that was not the sum

the prisoner saw by the time it got down to him because all the guards

would have taken a little bit for carrying the thing to the customer,

providing the work space and so on. But hopefully, it would have

allowed them to live in slightly better comfort for at least a few

months. But whatever convicts did to

survive, avoiding epidemics was virtually impossible. In 1814, 361

American prisoners of war were taken aboard the Rochester hulk The

Bahama. Only three months later, 84 of them were dead. Buried

anonymously, the bodies lay in marshland for years until the river

eroded their mass graves. The remains were exhumed and brought

here to this memorial garden as their final resting place, a

reminder of a rather shameful episode in the history of Britain's

By the 1850s, things were changing. Reformers campaigned against the

inhuman treatment of prisoners. 19 new prisons were built. The

nightmare of the hulks was over. Incredible story for those children.

Unbelievable. Amanda, you were explaining, you have a connection,

you studied the ships before? a play called Our Country's Good.

It was about the prisoners taken to Australia. Before they left they

spent a lot of time on the hulks, the conditions were appalling.

Speaking of prisoners, the eighthth series of New Tricks is back on BBC

One on Monday atpm. Before we have a chat let's have a look at the

first episode where you are sent to investigate the death of a

palaeontologist? So, shall we have a look at the scene, then? Oh, the

Natural History Museum, great, I have not been there for years.

will fix up a meeting with the head of the palaeontology. What do they

do? He is responsible for a word- class collection of fossils. Just

like me! APPLAUSE. As Alun Armstrong said there, you

filmed that episode in the Natural History Museum, but had to wait for

everyone to leave. Was it done at night-time? It was, until about

3.00am or 4.00am in the morning. Was it scary? It was, but they were

not precious, they let us wander all over the museum and so we had a

fantastic time. It is like the film by Ben Stiller,

the Night in the Museum. It was.

There is a dinosaur that roars, Dennis started singing necessary

yun dorma. Somebody put it on the camera and put it on YouTube it is

funny. So, you are the only woman, the

rest of men, do you think it could have worked the other way around,

three women and a young man? Yes, I do. A lot of my friends say it is

not fair, that it would not happen, but why can't it be the other way

around. I think it would work. It seems very cosy, like a family

affair. There was Hannah Waterman, James

Dennis Waterman's dad and Alun Armstrong and his wife.

And now your daughter has come into it in the eighth series.

Right. In the first episode, she is unjuryed, she has her face slashed,

was it difficult to see her like this as mother? It was horrible. I

walked on to the set. She was lying there unconscious with the gash and

the flesh hanging open it made me feel really odd it was very

upsetting. Did you do a lot of teaching with

her when she was younger to get her into the profession? Yeah. She went

to the drama school that I have, but it was not me featurer her, she

would not listen to me, really! Right! She would listen to the

others. You do look similar. There is a

lovely picture of both of you. Thank you.

Once upon a time every major city had a tram systems by the early 60s,

all but one has been dismantled. Edinburgh has tried to bring theirs

back, but Des McClaine explain it is has all gone horrible wrong.

Did you hear the one about the �160 million quid that Edinburgh spent

on a new tram system? They don't have one single tram to show for it.

It not funny is it? The locals don't like it either.

They were meant to have trams around the city, but the council

blew the budget preparing to lay the tracks.

Has anybody seen a tram?! Has anyone seen a tram?! No? Maybe they

are invisible. Maybe that is why they are so expensive. The roads

were dug up for years to make way for utilities, angry businessmen

have said it caused the loss of jobs and trade.

I had to close a major store. There was no passing trade. If you think

about it, no-one is coming in if there are more holes in the road

than a sieve. It was like that for weeks and months and year.

Two miles of tracks were laid. Business leaders are more phrased

by what is on the way. Our businesses are concerned that

their business will fail left, right and centre. Continuing is to

write a blank cheque and it will brunt the city.

He is not kidding. If the route was bit it would work out at �81

million a mile. So, to get from here to just here,

two metres of track, costs �100 thaws ?! What?! Madness! So that is

out for now. The council will have to decide if they are to go ahead

and build a shorter route that will cost an estimated �773 million!

However, if they decide to do a U- turn and scrap the whole thing, it

will still cost Edinburgh, �740 million! That's pure crazy! Instead

of paying �700 million, they could have paid for the buses that were

already in place, perfect! Public transport. It could have paid for

it for ten years. It is another Edinburgh's disgrace. They didn't

come to the public to ask if we wanted it. We don't. The survey was

done. It is a fiasco. This local newspaper man knows who

is to blame. This is meant to be a tram stall,

who is to blame? The politicians. They rushed ahead with it. The

contracts done in a way that allowed the contractors to quibble

and mess around. The end result is more expense, cost, we don't have

trams, and Edinburgh is a laughing stock.

So, where are the council going to find the cash? I'm going in to put

them to the sword. How did it end up such a sorry mess? We will have

to have an investigation. Everybody is agreeing with that

You are saying that the problem can be fixed, but we are talking

hundreds of millions, where is the money coming from? We would pay it

out like a mortgage. If we cancel it we have to pay the money upfront.

We can't do anything about what has happened in the past. Unfortunately

the money has gone, that damage is done.

OK. I have done the sums, all we are short of is... �300 million!

That's alright, that means �600 a punter. I can do that! �600 a quid

-- quid a punter, come on, for the Edinburgh tram system. I think we

will need a bigger bucket. That's one way to do it. The

councillors are voting to decide what to do with the trams. Talking

about raising money, Amanda Redman you are a patron of the Children's

Burns Trust which you have a close connection with? Yes, I have.

I was badly burnt as a child. I have been their patron now for

about ten years. What kind of help can they offer?

It is fantastic. It is all about rehabilitation, it is often hard

for the families, so it is about giving the families a break, taking

the siblings away and explaining what their brother or sister is

going through. It is just fantastically support I have.

It is a very, very difficult time for a younger children, do you

remember the incident when it happened? I don't remember, it was

18 months, but my earliest memories were of being in hospital. I was in

hospital until I was five. That is when you start having memories. So

I do remember that bit! Well we are now going to move on to wildlife.

We love to celebrate British wildlife and we are not able to do

it without the British wide life lovers.

Mike Dilger has met Frank Field, in the Forest of Dean. In the economic

books and the Hollywood block buster movies, the superheroes come

in lots of different shapes and sizes, but in reality, the real

heroes are plain clothed mod -- modest souls who walk among us

every day. Frank Landner is one of them. Until recently a full-time

bank manager, but for the last 30 years, he has clocked up to 40

hours a week, every spring, volunteering in the Forest of Dean.

This unpaid work has benefited both sides.

You get away from customers who have something to complain about

and shirky phone calls. You come here, it is peace and quiet, no

telephones, absolutely nothing, superb! Frank's year has been

devoted to flied pie catchers. They are rarely seen and this population

is fragile. But frank has fall no-one love with

them -- but Frankenstein has fallen in love with them.

They are enchanting -- Frank! you are right. They are going in

happily now with -- without taking notice of us. Cracking birds.

It flies across the Sahara, there and back, twice in a season. That

says something, surely? He follows the birds so closely, that he's

become an expert in all of their habits, behaviours and some might

say misbehaviours! Of course, Frank, your favourite species is a touch

promiscuous at times, shall we say? Yes, it has been known to occur.

The male has two young ladies in turn. When I was in 1983, 1984, he

a case of a male in three boxes, not even two! So, he had two bits

on the side? Yes! Hard work. Absolutely.

To find out which birds do come back and where they nest, Frank has

to ring every fly-catcher bird on this RSPB reserve.

Obviously we have to get in and out as quickly as possible. To let the

parents come back to feed the birds. So we are going to be like the SAS!

In all, Frank has monitored over 2,000 nests, he has rung over

10,000 fly-catchers. The eye is open at seven days old.

So that one is about eight days old. In recent years, the pied

flycatcher population has suffered, but caterpillars, their favourite

food is down. So he weighs each one. To your incredibly experienced eye,

are these chicks looking healthy? These good, especially for this

time of year. In some boxes, Frank is giving the parents and the

chicks a helping hand to ensure that they survive. 104, what are

you expecting in this one, Frank? Some belters! He has set up

temporary foster homes, moving chicks from a large under fed brood

to a less crowded nest with more experienced parents! He has my best

foster parents. I removed a couple from a young nest which ate the

young ones and transferred him to that nest. In ten minutes he was

feeding like mad, in and out like a rocket. So, what you are trying to

do is to get as many chicks fledged as possible to keep the population

buoyant? Absolutely, why not, that's what it is all about?

during this short period, does your wife see you at all? No! How does

she feel about that? She accepts the fact that he is is a pied-fly

catcher widow. Frank is one of the handful of pied

flycatcher volunteers around the country. Had is the only one with

30 years of experience under his belt. Many would argue that he has

kept the population going in this wood. I agree. He is a wild life

hero. Isn't he just? When I was a buy, -- boy, I used to think that

those birds were called flying pie catchers! I was just a boy.

At the beginning of the show we spoke about the mother-in-law who

e-mailed her daughter-in-law to talk about her manners. Talking

about the fact you can't get married in a castle as it is a bit

chavvy, but we have had e-mails that say: We are getting married in

a castle. It is not cheap, but all wedding venues are expensive.

And Martin says: We are getting married in a castle, we paid for it,

we are not celebrities! So if you have news, let us know. Angela

Rippon is broadcasting your nation to the nation in Rippon's Britain.

E-mail us at: Tune in tomorrow to see if you get

a mention on the telly. Brilliant. That is all for tonight. Amanda