13/02/2017 Inside Out West Midlands


13/02/2017

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Hello, and welcome to this week's Inside Out West Midlands.

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But sometimes, prices aren't always

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It's pretty basic that if one customer has shown is something

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wrong, it is put a right to stop other customers being misled.

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I was on fire. I got horrid burns on my entire legs, hands and face.

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Great art quite often happens when people take a risk. The Department

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of culture going to take a risk? I'm in Hereford, one

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of three cities in the West Midlands bidding to be UK

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City Of Culture in 2021. But first, when is a

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bargain not a bargain? Jonathan Gibson's been

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investigating Tesco, Britain's biggest supermarket, where

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some special offers are not always That's why the shelves

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and Britain's biggest Money off this, by two

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for that, you get the drift. And we take it all for granted

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that the price we see on the shelf is the price

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we will pay at the till, right? But what if things don't

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quite add up when you I've just bought a a few bits

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at Tesco and I'm sure these But according to my

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receipt, I've paid I've paid 60% more than

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the deal on the shelf, At another Tesco, I spot two

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for ?2 on ice cream. But at the till, it's the full

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price as well, so what is Martin works for Trading

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Standards and says They must put a price

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on goods so you know what you are going to pay and that

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price must be accurate so you don't get charged

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more than you thought Sounds simple enough and with three

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and a half thousand stores nationwide, Tesco should

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be getting it right. That's what I want to find

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out, so I am using my phone and some secret cameras to see

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how many offers on the shelves does go through at the checkout

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and here in Dudley, These time periods

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are just too long. Multi-buy deals are being

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left on the shelves after the tills have been

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told they have ended. Do you get this a lot with

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the prices on the shelf and matching And up the road at

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this Tesco Express, I And in a store this small,

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that should not have taken I did it myself in

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about five minutes. I've started making a list of how

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many offers are wrong but is what's happening

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here in the West Midlands also Because it's not just a problem

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for Tesco, it's a problem At this Tesco in Liverpool,

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sauce marked a pound on the shelf is But at another store nearby,

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I'm left completely confused by the offers on the shelves

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and what I am charged at the till. In fact, there is so much difference

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between the shelf price and the receipt prize I am not even

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going to bother to go back and try If there are just too many offers

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charging too frequently so that store staff cannot really be

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expected to understand them, comply with all the changes

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are there that is something Tesco And there's plenty to think

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about at this I knew I should not have

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been standing here! Doing now what somebody

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should have done hours, That is a serious message,

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but is everyone taking it seriously? And as I head across the country,

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the same thing keeps I mean, it does not seem

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a terribly difficult job, just to walk around the shop,

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assuming everyone knows what day it is, you know, to go around and haul

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off anything that has had its day. And there is more confusion

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as old and new promotions The longer the offer

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has been wrong, the bigger the failure of diligence

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and the more worried I am, frankly. In that case, he's not

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going to like what's At this store, I tell

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the cashier the offer She refunds the difference,

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but leaves the label on It tells me it's run out,

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but does not remove the label. So when I go back a week

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later, it's still on the shelf and when I return

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another month still, The fourth worker

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finally removes it. It is pretty basic that

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if one customer has shown something to be wrong,

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then it's puts right to stop other At 33 of the 50 shops I visited,

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out of date offers were If a customer has come back

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and complain and has not been refunded, that does not mean

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there were not 20 other customers who did not spot it

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and didn't complain. There were obviously

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major problems with their control of the special offers

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and it's the special offers that bring people in commonly people

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reach for more and perhaps spend little more than an empty when they

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came in the store, so that Tesco would not provide anyone

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for an on-camera interview, but after seeing our evidence,

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told this programme: care to deliver Following our investigation,

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Britain's biggest supermarket said it will be double-checking

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the accuracy of every price at every It does not matter where you sharp,

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but it is always worth it to check your bill.

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Later on, stand-up comic and actor Tom Price,

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who was born here, will be finding out why this city thinks it

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has what it takes to be UK City Of Culture 2021.

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It has for centuries been the focal point of cider making within the UK.

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But next tonight, a World War II veteran and one final mission: To

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see a monument at the National Memorial Arboretum in Staffordshire,

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dedicated to airmen severely burned during World War II.

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Here is Victoria Hicks with the story.

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And a warning, some viewers may find aspects of

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The 27th of September 1945 was a very important day in my life. By

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the end of that day, my life would have been totally changed. I hit the

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ground rather violently and there was an inferno. I undid the straps,

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the book all, climbed over the starboard side of the aircraft and

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fell to the ground. Then I was unconscious. I woke up in hospital.

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It was just a horrible feeling, a feeling of terror. You feel as if

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you're going to die right there. Were you? I am up there, I think.

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You can tell from my heart. -- from my hats. Sandy Saunders was 22 and a

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trainee pilots when a navigation trainee pilots when a navigation

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exercise in Warwickshire, when the plane's engine stalled and it

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crashed. I was covered with fuel and I was on fire. I got horrible burns

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on my entire legs and my hands and face. He suffered 40% burns and in

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1947, was sent to a pioneering plastic surgeon based in west

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Sussex. I was referred to this surgery and he did a further 14

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operations which gave me the face I've got now. The surgeon had been

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appointed by the RAF to treat badly burned aircrew. The Battle of

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Britain led to rising numbers of young pilots with life changing

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injuries. Most were fighter pilots and by the end of the war, the

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majority were from Bomber Command. His patients became known as his

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guinea pigs, because of the experimental plastic surgery they

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had. He encouraged them to form the so-called guinea pig club, a social

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club. By the end of the war, it had 649 members.

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75 years after the guinea pig club was formed, sandy feels it is time

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the severely burned and men should be given a permanent tribute. With

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his wife Maggie, they have come to see it taking shape at this workshop

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in Leicestershire. You have got the... Yes, we have some of the

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out to smoke at the top. It is out to smoke at the top. It is

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catching the drama of how a lot of the injuries were obtained.

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I commissioned this memorial because if I had not done so, nobody else

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would. At East Grinstead, newly knighted, this surge is 227 members

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of the guinea pig club. His magic of the guinea pig club. His magic

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hands of given a new limbs and faces to burned and mutilated airmen. Won

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during the war, the surgeon was based at the Queen Victoria hospital

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in East Grinstead. It is still a leading centre for the treatment of

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burns injuries. Welcome gentlemen, how lovely to see you here. Good to

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see you again. Here we have a box of the original instruments used in the

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surgery that have come up from the museum. I thought we would have a

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look to see what is similar and different to what I now use on a

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daily basis. I recognise a lot of them. Here is the standard Perak

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forceps. We certainly still use those today. This looks very, very

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similar to what we use on a daily basis at the moment. Was not just

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were important, but also his belief were important, but also his belief

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in treating the physical and mental scars of his patients. He was very

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much ground-breaking, the idea that the whole patient is really

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important and that is now very much the mantra of both burn care and in

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fact the wider NHS now believe the patient should be at the centre. He

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was obviously the world's best plastic surgeon and you were one of

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his patients. You knew you were going to recover. I think this was

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the fundamental thing, faith in him. Like Sandy, Roger Chaplin has also

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been treated at the hospital after crashing his private plane. He has

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had 70 operation so far. The guinea pig story gives him hope. To see

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they can come through that particular low and come up the other

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side and be married and have a decent unfulfilling life afterwards,

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it is very important and uplifting, I think. Sandy's mission to have a

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memorial is nearing completion. He has raised ?20,000 to pay for it.

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The edge of this trace of the profile of his face. Here is the

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surgeon. His hands touch me and now I'm touching him. It doesn't half

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bring back memories. The day of the unveiling at the

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National Memorial Arboretum in Staffordshire. The Duke of Edinburgh

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became president of the guinea pig club on the death of the surgeon and

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is -- his ear to pay respects alongside some of the surviving club

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members. A's very appropriate, I think. The

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bottom bit, an aircraft going down in flames. I am only a lightly

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toasted one. It is overwhelming really. Absolutely overwhelming. I

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think you will be slightly bemused at the extent to which 75 years

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after it was founded at 56 years after he died, that something of

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this nature can attract such interest from around the world and

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nationally for something that started in a little cottage hospital

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in the south-east all those years ago. I'm grateful to be able to have

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lived to see it unveiled. I'm glad I took the initiative. The surgeon

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inspired Sandy to train as a GP after the war and he practised in

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Nottingham for 40 years. It looks exactly the same as the one I last

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flew. Now, at age 94, he has terminal cancer, but he has one more

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chance to fly in a Tiger Moth. It brings it all back. I wish I were

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young again. Sandy has trekked the Himalayas,

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sailed the land take and skied until he was 82. He has led the full and

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active life the surgeon wanted his guinea pigs to lead. And now, his

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final mission is complete. There is a place where the injured M N will

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always be remembered. -- the injured air men.

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I'm in Hereford, one of several cities across the country

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bidding to be the UK City of Culture in 2021.

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The City of Culture title was created a decade ago

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following Liverpool s successful bid to be European City of Culture.

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The Government, recognising the benefits that came to Liverpool,

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decided to introduce their own version.

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This year, Hull is the UK capital and in 2021, well,

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There are three cities in the West Midlands bidding -

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the other two are Stoke and Coventry ? and although the winner won't be

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announced until December, we thought it was worth checking

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That's why we sent our reporter Tom Price off to find out more.

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And yes, you guessed it, we're starting off with Hereford!

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As a stand-up comic, radio broadcaster, topical quiz show host

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and sometime thespian, I would like to think

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I'm fairly well versed in

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Predictably enough, my career has led me to London.

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But I was born in Hereford, so I'm looking

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forward to seeing what a city I knew well when I was younger can offer.

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Being UK City Of Culture is a big deal.

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Just look at all the attention that Hull, the current titleholder,

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Initial bids from interested cities or not submitted

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until April, so Hereford and other cities across the UK are still

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working out exactly what they are going to

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offer, but it is time to

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When I first heard Hereford was bidding, I immediately

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thought of the cathedral, the famous choir and the mappa mundi.

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After all, that is a pretty hefty dose of

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culture right there, but I've got a feeling

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there might be more to the

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My first stop is the Courtyard, the city's principal arts venue,

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which boasts all manner of theatre, exhibitions and performances.

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It is also one of the first ever dementia

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Roger Morgan is on the board here and is also the lead on the Hereford

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He thinks they have got a good chance.

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For 500 years, it was one of the ten largest towns in

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And lots of to do and do and see and beautiful countryside.

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And that may well be Hereford's selling point.

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Most of the other towns, those that have been awarded

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City Of Culture have been large urban towns.

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Most of the other places that have declared their

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interest is so far are also large urban towns.

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With a population of just under 60,000, he's not wrong.

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But as we know, size does not matter.

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But what does matter is the future, so

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I've come to Hereford College of arts to hang out with the youth of

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In fact, some of the students here have actually been enlisted to

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help come up with ideas for the bid, which is great.

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It was incredibly important to involve them about

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They are fizzing with energy and ideas.

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Win or lose, it will have an amazing effect on them.

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Well, there's probably enough time for me

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I think you'll be lovely for them to nervously to the growing up in and

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where they'll start their careers as artist that they are allowed to stay

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here. That there is a big enough scene that will grow and we can do

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anything we want, but stay close to home. Hereford is really important

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to a lot of people. It will be nice to know we can do everything here.

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That is some serious art right there.

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One of the things the judges will be looking for his regeneration

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opportunities, but I've got to be honest, Hereford looks in pretty

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After all, City Of Culture is, in part, about giving cities an

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opportunity to reinvigorate themselves.

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I look at Hereford and I do not see much deprivation.

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It has a low wage economy. And also housing difficulty, people cannot

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afford mortgages. If we are successful, we can

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demonstrate how arts and culture can boost the life of everybody in a

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rural situation. Another problem Hereford might have

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to overcome is proving to people that it's

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a diverse community. As ever, there is debate

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about what that would really means, but, to put it bluntly, you don't

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see many non-white faces on the street and so you could

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argue that cultural influences on the city

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are Certainly when compared to other

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cities in the West Midlands. Well, actually, Herefordshire has

:24:41.:24:44.

got a surprisingly diverse It may not be so visible,

:24:45.:24:46.

but there are a lot of agricultural workers

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from Eastern Europe They called us Turnpike dwellers and

:24:51.:24:52.

gypsies. Perhaps surprisingly,

:24:53.:25:06.

Herefordshire also has a large They knew as as workers on the

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farms, sellers of charms or leis. Roger's adamant that

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all these communities and others will be

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represented in the bid. they want is to be involved and how

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they can contribute to the bid and also the programmes they are after.

:25:30.:25:32.

It can be about the architecture of a

:25:33.:25:41.

region, the people, the places, the accents, or even the food and

:25:42.:25:47.

Of course, Herefordshire beef is world renowned.

:25:48.:25:49.

But arguably, even more of a delicacy

:25:50.:25:51.

I'm here to meet someone with a fantastic moustache

:25:52.:25:59.

He will know why Hereford's so good for cider.

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It has, for centuries, been the focal point of cider making within

:26:11.:26:19.

the UK. The history, the Heritage, the traditions of the old apple

:26:20.:26:23.

varieties and old cider making processes can be rooted to various

:26:24.:26:29.

points within the county and that is still a really important part of

:26:30.:26:34.

Hereford today, within the city, for example, there is the world's

:26:35.:26:38.

largest cider maker and its surrounding areas, there are more

:26:39.:26:42.

orchards than any other county in the UK, and it is all down to cider.

:26:43.:26:46.

How does this fit in with a bit? I How does this fit in with a bit? I

:26:47.:26:52.

like to call cider making when it is done well, the confluence of art,

:26:53.:26:55.

science and nature. Because it is harnessing and playing with all

:26:56.:27:00.

those aspects and that, for me, constitutes a real cultural identity

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for the county. Let's hope there are some

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thirsty judges when Speaking of which, I'd better

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have a little taste. Well, I have to say that after that

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cider, everything in Hereford looks pretty rosy, but no matter how

:27:20.:27:23.

promising the cultural scene he looks, Roger knows

:27:24.:27:26.

there are no guarantees. In fact, the bookies see Hereford

:27:27.:27:28.

as a bit of an outsider. So what's the biggest

:27:29.:27:33.

problem they will Well, I would say the sense

:27:34.:27:34.

in the metropolitan areas that great Hereford, city of my birth,

:27:35.:27:41.

you've impressed me. And Tom will be in Coventry

:27:42.:28:03.

and Stoke in the coming weeks. We're not on next Monday

:28:04.:28:19.

because of the FA Cup, so we will be

:28:20.:28:27.

back in fortnight. Don't forget, you can catch up

:28:28.:28:29.

on the iPlayer and follow us on Hello, I'm Alex Bushill

:28:30.:28:32.

with your 90 second update. Drug abuse, violence

:28:33.:29:10.

and faulty alarms. Just some of the major

:29:11.:29:12.

security failings a BBC investigation has uncovered

:29:13.:29:13.

at a Northumberland prison. Stay tuned for Panorama

:29:14.:29:17.

after Eastenders. Well, new research shows pensioner

:29:18.:29:19.

households are, on average, ?20 a week better off

:29:20.:29:24.

than those of working age. They say more older

:29:25.:29:28.

people are homeowners

:29:29.:29:31.

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