:00:18. > :00:20.Hello and welcome to the One Show with Matt Baker.
:00:21. > :00:22.And my Monday co-host, Angellica Bell.
:00:23. > :00:29.after a weekend of worrying revelations -
:00:30. > :00:32.we'll be getting the latest on the Talk Talk hacking scandal with
:00:33. > :00:39.And meeting a couple who've already been affected financially
:00:40. > :00:41.by the companies' apparent lack of cyber security.
:00:42. > :00:43.And on the day the new Bond movie 'Spectre' opens
:00:44. > :00:46.in cinemas across the country, Frank Gardner's was granted exclusive
:00:47. > :00:55.access behind the scenes of MI6, to find out what being a real-life
:00:56. > :00:58.intelligence officer is actually like.
:00:59. > :01:01.And tonight's guest is no stranger to the shadowy world
:01:02. > :01:11.Two nights guest has updated Sherlock Holmes and Doctor Who.
:01:12. > :01:30.You have seen it? I'm actually a member of Spectre neuralgia see it
:01:31. > :01:34.early. It's fantastic. -- Spectre and Euro Lal do see it early. That
:01:35. > :01:39.says a lot. You're talking Bond in Premium Bond,
:01:40. > :01:49.on Wednesday on BBC Four - Yes, we just have a fantastic time,
:01:50. > :01:57.soaking in a bar, as if we were talking in a bar, really, about all
:01:58. > :02:02.the James Bond films. We have spoken about you reinventing these
:02:03. > :02:09.classics, like Doctor Who, but is it a tricky one with James Bond, are
:02:10. > :02:13.you a Roger Moore fan? My favourite is on Her Majesty 's Secret Service,
:02:14. > :02:17.not the best, but my favourite, and I think Sean Connery Isil with going
:02:18. > :02:24.to be the best, he's the original. -- shawl calorie is always going to
:02:25. > :02:29.be the best. It depends what mid-July in.
:02:30. > :02:37.Someone said Daniel Craig's James Bond has come out of the 9/11
:02:38. > :02:41.world, but now we need a raised eyebrow, and Spectre, it is the
:02:42. > :02:51.first Daniel Craig to have more of a light touch. Within the darkness
:02:52. > :02:56.there is a nice light touch. If you're into your family, you cannot
:02:57. > :03:02.beat a bit of Roger Moore, of course.
:03:03. > :03:05.The latest 007 movie out today we're guaranteed a cocktail of car chases,
:03:06. > :03:09.But what's the reality of the secret service that keeps our nation safe?
:03:10. > :03:11.We were offered an exceptionally rare chance to go
:03:12. > :03:21.And dug up some incredible intelligence.
:03:22. > :03:28.Britain's intelligence chief says there has never been a more convex
:03:29. > :03:32.array of threats that the country is facing, so who's job is it to go
:03:33. > :03:39.overseas and recruit those agents to try and steal the secrets that help
:03:40. > :03:44.keep Britain safe? That would be the job of the intelligence services,
:03:45. > :03:54.headquartered at Vauxhall, better known as MI6. MI6 is famous as the
:03:55. > :03:59.home of James Bond, but this of course is misleading, it is not what
:04:00. > :04:04.Her Majesty secret intelligence service actually does. You got a
:04:05. > :04:13.secret, something you can't tell anyone. So how do we separate fact
:04:14. > :04:18.from fiction? In order to help, we have managed to secure an exclusive
:04:19. > :04:23.interview with two serving intelligence officers and to
:04:24. > :04:29.persuade them to come out of the shadows we have had to agree to
:04:30. > :04:38.disguise their faces and voices. This is an office in their --
:04:39. > :04:45.officer in their 30s, and this is one called Kirsty. Is it hard having
:04:46. > :04:52.a secret life? I'm really glad that you said I seem like a rule --
:04:53. > :04:57.normal person, because we are all normal people. We sign up to live a
:04:58. > :05:02.life where we tell people not where we work, and most people live that
:05:03. > :05:09.cover story for the rest of their career. What does the modern job
:05:10. > :05:11.entail? The first step is establishing what questions we need
:05:12. > :05:14.answers do and that is about speaking to ministers and
:05:15. > :05:19.individuals at Whitehall whose job is to make sure that the UK remain
:05:20. > :05:23.safe. And then the job is to target the people with access to the secret
:05:24. > :05:26.intelligence, to approach them securely and then obtain the secrets
:05:27. > :05:34.for the benefit of the UK. The intelligence is then analysed by a
:05:35. > :05:39.report officer it is sent on. -- before it is sent on. How'd you
:05:40. > :05:44.persuade people to do difficult dangerous jobs for Britain when it
:05:45. > :05:48.is not their country? It is a combination of things, one thing
:05:49. > :05:58.I've seen in my career, people recognise that the UK is a force for
:05:59. > :06:00.good in the world... Not always. Sure, the thing that underpins
:06:01. > :06:05.this, these individuals willingly enter a relationship passing
:06:06. > :06:13.information ship to the United Kingdom and the -- passing
:06:14. > :06:17.information to the United Kingdom and the reason for this is complex.
:06:18. > :06:24.You cannot be expected to keep this completely to yourself if you work
:06:25. > :06:28.for MI6? Who can you tell? We can tell our closest family members, our
:06:29. > :06:35.parents and partners. How much can you tell them? We can tell them
:06:36. > :06:39.where we work, but not any operational detail. It must be fun,
:06:40. > :06:46.pretending to be something that you're not. Do you say, I'm a
:06:47. > :06:50.professor of ergonomics? Absolutely, it's theatre, and this allows you to
:06:51. > :06:55.engage your more flamboyant side and this is one of the most fun parts of
:06:56. > :07:05.the job. Are you licensed to kill? No. Nobody is licensed to kill?
:07:06. > :07:13.There is no 00 prefix? Absolutely not, the mythology around espionage
:07:14. > :07:23.is excreted in array terrain -- extraordinary misleading and the
:07:24. > :07:33.methods used by 007 are the antithesis of what we do. Just about
:07:34. > :07:37.spy -- every spy film we have seen is full of gadgets, do you have them
:07:38. > :07:44.question not in Fleming would be surprised at the technology we have.
:07:45. > :07:50.Have you designed any weapons? We have stopped short of designing
:07:51. > :07:59.anything which will hurt humans, and nothing like exploding pens. Is it
:08:00. > :08:06.dangerous work? It would be untrue to say that none of our work is free
:08:07. > :08:09.of danger, of course. There are challenges which cause your heart to
:08:10. > :08:15.skip a beat from time to time. Such as? Meeting individuals and gauging
:08:16. > :08:22.how they respond in unfamiliar environments. Some people think that
:08:23. > :08:27.MI6 is operating outside the law, what reassurance can you give people
:08:28. > :08:35.that it up a within the law? -- that it operates. Everything we do and
:08:36. > :08:38.here's to the law. We are not like James Bond, and the fact that we
:08:39. > :08:43.need to make sure that we continue operating in the shadows means that
:08:44. > :08:55.we would not dream of having anybody like James Bond in our organisation.
:08:56. > :09:00.STUDIO: Wow. They would say that. Frank is looking like James Bond, I
:09:01. > :09:07.have to say. One does 1's best. The sacrifices I have to make. Let's
:09:08. > :09:12.talk about the make-up of MI6, you have the agents and the officers.
:09:13. > :09:17.This is the big misnomer, people talk about James Bond being a secret
:09:18. > :09:23.agent, but no, the people inside MI6, they are intelligence officers
:09:24. > :09:27.and they run agents, the agents are the people overseas, inside
:09:28. > :09:33.organisations and countries who they get to steal the secrets for them,
:09:34. > :09:36.they run those agents, and what we learned, in his interview, which was
:09:37. > :09:42.very interesting, there are three streams of people, all sorts of
:09:43. > :09:46.technicians and GCHQ linkups, but you have got the reports officers,
:09:47. > :09:52.the people that go to Whitehall and say, what do you need to know? They
:09:53. > :09:56.go to the target is, who say, who can give us this information? And
:09:57. > :10:02.they say, this guy, they would know this, let's get somebody, let's get
:10:03. > :10:07.an agent in front of them, and then you get the agent runner to try and
:10:08. > :10:13.run that agent. It is more complex? But what else to Jew find out? One
:10:14. > :10:21.of the things that they really emphasise, the brave rethink, -- the
:10:22. > :10:24.brave rethink, when you are overseas, you are on an embassy and
:10:25. > :10:32.you have diplomatic cover -- the bravery thing. They said, actually,
:10:33. > :10:38.there are things which are risky for them, and the people that really
:10:39. > :10:45.take the risk, they are the agents themselves, because, imagine if they
:10:46. > :10:50.are recruiting an agency in Syria or Isis or inside Iran, these are my
:10:51. > :10:54.examples, not theirs, but if that person is caught, it will not end
:10:55. > :10:59.well for them, so imagine the persuasive power that somebody
:11:00. > :11:03.needs. It is fascinating meeting a real-life agent runner, because I'm
:11:04. > :11:06.thinking, I wonder what kind of conversations he must of had to
:11:07. > :11:12.persuade someone to put their life on the line, to pass secrets to
:11:13. > :11:16.someone else's country, I don't know if that was the money or they love
:11:17. > :11:22.Britain or they hate their own country. Who knows? When you were
:11:23. > :11:27.listing to what they were saying, Mark, from a writer's perspective,
:11:28. > :11:32.the reality is disappointing? I don't believe them for a moment. Of
:11:33. > :11:35.course they would say they do not need a licence to kill, and I think
:11:36. > :11:39.the whole thing at Vauxhall is a great facade, they should be
:11:40. > :11:45.underground. It should be a marvellous place which goes 12 miles
:11:46. > :11:49.into the underground. Of course, the mundane reality, that's the point,
:11:50. > :11:54.they are very brave people, of course, as Frank says, when they are
:11:55. > :11:59.on the front line, there is no heroics but that is wide we like spy
:12:00. > :12:07.films, they are bigger than life -- that is why. The real thing would be
:12:08. > :12:14.terrifying. Mark, Sherlock is back. Yes, New Year's Day, we have a
:12:15. > :12:22.special, the abominable bride, on BBC One and in cinemas, a simulcast.
:12:23. > :12:28.Looking into the New Year? We have three more next spring. I've been
:12:29. > :12:33.writing today. You have wrenched me from your desk. I have to ask this,
:12:34. > :12:44.the pressure that comes with sitting down to write Sherlock, how many
:12:45. > :12:53.pages? About two sentences. LAUGHTER I've rewritten a lot of work today,
:12:54. > :12:55.and I was having a good laugh. Can you give us a word that you wrote?
:12:56. > :13:03.Sherlock! LAUGHTER For those who don't know
:13:04. > :13:05.the Rickshaw Challenge is back for 2015 and a couple of weeks ago
:13:06. > :13:13.we met this years six brave riders. And in just under 2 weeks time Matt
:13:14. > :13:16.and team Rickshaw will be leaving Land's End and heading for the
:13:17. > :13:32.East End, a journey of almost 500 Lucy is brilliant, she has so much
:13:33. > :13:39.energy, before we meet her, he's a message from Bruce Forsyth. Very
:13:40. > :13:42.good to team rickshaw, you have done so much work every year, and I know
:13:43. > :13:53.that you will raise a lot of money for Children In Need. I'm training
:13:54. > :14:02.for the biggest challenge of my life. The rickshaw challenge. I have
:14:03. > :14:11.cerebral palsy but I live with it and I get on with it, and I'm not
:14:12. > :14:16.bothered by it. Come on, ma'am. We are training together for the
:14:17. > :14:22.rickshaw challenge. It is a really exciting challenge. The whole
:14:23. > :14:31.family, and extended family, we will be rooting for her. Even though they
:14:32. > :14:37.were born at 36 weeks, which is quite a good week for twins, Lucy
:14:38. > :14:46.had not grown from 28 weeks and when she was born she was just ?2 and 11
:14:47. > :14:51.ounces. No one said the words cerebral palsy at that point. When
:14:52. > :14:56.she was eight months old, we went to the doctors and said we were
:14:57. > :15:01.concerned about her development. James was able to do much more than
:15:02. > :15:05.Lucy and the gap was widening. We still had not realised how deaf she
:15:06. > :15:11.was at that point. She was using sign language. She was quite clearly
:15:12. > :15:15.learning to read lips and she clearly did that under her own
:15:16. > :15:18.steam. You could see that she was very bright but she couldn't speak
:15:19. > :15:34.of those muscles did not work. They said that I would never walk
:15:35. > :15:37.and never talk. But look at me now. We laugh about it now because she
:15:38. > :15:45.literally doesn't stop talking. I never shut up! Once you have met
:15:46. > :15:53.Lucy, you never forget her. She lights up the place. You certainly
:15:54. > :15:59.know when she is there. The doctor gave me a pill dashed if a doctor
:16:00. > :16:05.gave me a pill to cure my disability, I would spit it out.
:16:06. > :16:12.Even though it gets me down a little bit when I can't do stuff, I think
:16:13. > :16:21.if you took it completely away, I would not be me. The youth Project
:16:22. > :16:26.is what has brought Lucy to this position with the rickshaw
:16:27. > :16:33.challenge. She is very confident there and she thoroughly enjoys it.
:16:34. > :16:40.Last year, I did my Duke of Edinburgh, and this year I am doing
:16:41. > :16:45.my silver Duke of Edinburgh. She has got a get up and go attitude.
:16:46. > :16:49.Nothing called her back. She likes to push yourself. And she shows that
:16:50. > :16:57.to the other young people in here as well. So they have a go as well. It
:16:58. > :17:02.takes a huge amount of effort to do it but is actually quite good, to
:17:03. > :17:12.try to push myself. It is the biggest challenge I have ever done.
:17:13. > :17:16.She is stubborn and strong as an ox. I think she will have the philosophy
:17:17. > :17:32.that she doesn't want to let anyone down. She will not give up. The
:17:33. > :17:41.furthest I have cycled is six miles. Not nearly enough yet! Lucy changed
:17:42. > :17:51.our lives in a really good way. We are so proud of her. I love that. I
:17:52. > :17:54.want Lucy to be my friend. There are more riders to come.
:17:55. > :18:00.Honestly. You will be meeting all the other riders in the coming
:18:01. > :18:03.weeks. Mark, you are from the same neck of the woods as Lucy. Would you
:18:04. > :18:07.mind giving everyone the details in your best north-east accent?
:18:08. > :18:10.To donate ?5 to Children in Need, text the word 'Team' to 70705, Or
:18:11. > :18:24.Very good. I will go back to my normal voice now!
:18:25. > :18:26.Texts will cost your donation - plus your standard network message
:18:27. > :18:29.All of your donation will go to Children in Need.
:18:30. > :18:33.You must be 16 or over - and please ask for the bill payer's permission.
:18:34. > :18:35.For more information and full terms and conditions go to
:18:36. > :18:40.where you can also donate online if you want to give a different amount.
:18:41. > :18:44.The lines are open now, so please get on your phone and start texting.
:18:45. > :18:53.Donate if you can. Mark, you are very busy man and you have been
:18:54. > :19:01.involved in an exciting project. Making movies for radio. How does
:19:02. > :19:05.this work? Radio 4 did a couple of lost Harold Pinter screenplays this
:19:06. > :19:11.year, undiscovered, unmade films. And the producer got in touch with
:19:12. > :19:14.me and said he had found a lost Hitchcock. I am a huge fan of
:19:15. > :19:19.Hitchcock. And I had heard of this film years ago, it is called The
:19:20. > :19:24.Blind Man and the premise was that James Stewart was going to play this
:19:25. > :19:28.blind jazz pianist who had an eye transplant and when he wakes up he
:19:29. > :19:32.realises he knows that the eyes are from a murder victim and he knows
:19:33. > :19:37.who the killer was. And the reason it didn't happen is that it was set
:19:38. > :19:41.partly in Disneyland and Walt Disney refused permission. So the film
:19:42. > :19:45.never happened. But I thought it was an idea. It was in a book called the
:19:46. > :19:48.greatest films ever made and I remember thinking, I can see that
:19:49. > :19:54.film. I imagine it looks like vertigo, like North by Northwest,
:19:55. > :19:58.and then to my ex punishment I was told that the writer of North by
:19:59. > :20:02.Northwest had written a screenplay, three quarters of a screenplay for
:20:03. > :20:07.it, and abandoned it. And he asked me to direct it for radio. So I have
:20:08. > :20:14.done it with Hugh Laurie and Rebecca Front and Kelly Burke. And it has
:20:15. > :20:21.been a joy. I have tried to make it feel as authentic as possible. There
:20:22. > :20:29.is a brilliant score, like Bernard Herrmann score. I want it to slot in
:20:30. > :20:33.between Psycho and the Birds. The way you do it for radio is to
:20:34. > :20:38.essentially make the stage direction into narration. Because it is
:20:39. > :20:42.Hitchcock, rather than having a neutral narrator figure, I thought
:20:43. > :20:54.we had to get Hitchcock. So I got Pietersen Ivanovic to do, good
:20:55. > :21:00.afternoon, ladies and gentlemen. -- 10p neck. You said he is in it and
:21:01. > :21:07.it is narrated by Peter Seraphinovicz. I think we should
:21:08. > :21:20.have a listen. Larry steers directly at Mr Whitehead. She stares back.
:21:21. > :21:25.And she shudders. -- Larry steers directly. It is really atmospheric!
:21:26. > :21:29.That concept of movies on the radio, you close your eyes and the
:21:30. > :21:33.world you can create around you... It is interesting because more than
:21:34. > :21:39.radio plays or not this long. 90 minutes, full length film. -- most
:21:40. > :21:44.radio plays are not this long. But once you get into the style of it,
:21:45. > :21:49.it is quite addictive. There is also heart of darkness, the unmade Orson
:21:50. > :21:54.Welles film, and Arthur Miller's the hook. It is an interesting thing to
:21:55. > :22:00.find. And it is just a joy for me. And an enjoyable thing, to sit down
:22:01. > :22:04.and shut off the sound. Good afternoon.
:22:05. > :22:07.'Unmade Movies' continues with 'The Blind Man' on Radio 4 at 2:30
:22:08. > :22:09.Four million Talk Talk customers have had
:22:10. > :22:12.an anxious couple of days wondering if their personal details are now
:22:13. > :22:18.And this isn't the first time Talk Talk have been the target
:22:19. > :22:22.of cyber criminals - Dan Donnelly went to 'Burry Port' in South Wales
:22:23. > :22:31.to meet a couple for whom this all sounds a bit too familiar.
:22:32. > :22:40.Nowadays, all of us should be on the lookout for data thieves targeting
:22:41. > :22:43.our personal information. But a company -- are the companies that
:22:44. > :22:49.hold our information doing enough to keep our private details safe from
:22:50. > :22:53.scammers? Not according to the customers of Talk Talk. The company
:22:54. > :22:57.was hit by major cyber attack last week in which hackers may have
:22:58. > :23:01.accessed account details. And it is not the first time the security of
:23:02. > :23:03.their customers have been compromised. For the past year,
:23:04. > :23:10.scammers have been targeting customers over and over again after
:23:11. > :23:18.stealing the personal details straight from Talk Talk's files.
:23:19. > :23:21.Earlier this year, Dave and his wife took a call from someone claiming to
:23:22. > :23:28.be from the internet service provider, talk talk. Dave has a
:23:29. > :23:39.serious health condition that affects his memory and his speech. I
:23:40. > :23:44.asked him on is this a scam? And he reassured me that the phone call was
:23:45. > :23:49.being monitored. He gave me my account number. He knew how long I
:23:50. > :23:53.had been with Talk Talk. I was totally convinced, totally
:23:54. > :23:57.convinced. But the caller was a scammer. Having told David that
:23:58. > :24:01.there was a problem with his broadband, he convinced him to
:24:02. > :24:07.download some software allowing him to access his computer. He then used
:24:08. > :24:13.his remote access to get into Dave's bank account, stealing nearly
:24:14. > :24:15.?4000. Having tricked the day of into parting with an authorisation
:24:16. > :24:27.code allowing the bank transfer to happen. I feel so upset. It has set
:24:28. > :24:33.me back to three years. -- two or three years. Sometimes he just sits
:24:34. > :24:38.there and he can't believe what has happened. And yet he is so careful.
:24:39. > :24:42.But no matter how careful they've was, this particular gang of
:24:43. > :24:46.scammers were always going to be one step ahead. What Dave did not know
:24:47. > :24:53.at the time was that Talk Talk, as a company, had been hit by a major
:24:54. > :24:58.data theft. Thousands of customers' personal details had simply been
:24:59. > :25:03.spirited away. It is not the information had been stolen at the
:25:04. > :25:09.end of 2014 from a third-party call centre based in India and used by
:25:10. > :25:13.Talk Talk. But computer security analyst, Graham Clooney, believes
:25:14. > :25:19.that talk talk should have done more to protect other customers affected.
:25:20. > :25:23.Frankly, they goofed. The buck has to stop somewhere. Even if Talk Talk
:25:24. > :25:29.trusted another company, the users, the customers trusted them with the
:25:30. > :25:34.information and they expected them to make sure that any company they
:25:35. > :25:40.were dealing with was protecting the data. The end result is that the
:25:41. > :25:44.customers have suffered badly. Those that we have spoken to insist that
:25:45. > :25:47.the only fell for the scam because the thieves already had their
:25:48. > :25:52.account details, so why should they suffer for the failure of the firm
:25:53. > :25:57.to protect the personal information? There is no doubt that a key part of
:25:58. > :26:03.the arsenal of munitions which the scammers were able to use against
:26:04. > :26:06.the innocent victims was facilitated by the data they stole from Talk
:26:07. > :26:11.Talk. If they had never had the data, the scams would never have
:26:12. > :26:16.happened. Customers were also hit by a data breach in August when another
:26:17. > :26:22.major hack, this time of Carrefour wing -- Carphone Warehouse, hit
:26:23. > :26:28.nearly half a million customers. A third cyber attack last week saw the
:26:29. > :26:31.website go down amid fears that cybercriminals were again trying to
:26:32. > :26:35.get into the files. The Metropolitan Police are investigating the latest
:26:36. > :26:39.attack. In a statement, Talk Talk say that they believe any credit
:26:40. > :26:43.card details taken are not enough on their own to allow criminals to take
:26:44. > :26:48.money directly from customers. It added that in Dave and Rita's case,
:26:49. > :26:52.last year's data theft only saw a limited amount of information
:26:53. > :26:56.taken, which did not include bank account details. They say that they
:26:57. > :27:00.did warn customers of the scam and informed them of the suspicious
:27:01. > :27:04.activity to look out for. They say that they are sorry that some
:27:05. > :27:08.customers have been scammed. There are a lot of people out there and it
:27:09. > :27:11.is heartbreaking to think that it is still going on.
:27:12. > :27:20.Understandably, this has been a traumatic and emotional time for
:27:21. > :27:24.this family. Will they ever get back the money? Sadly, they want because
:27:25. > :27:28.the reason is that David gave information that the scammers did
:27:29. > :27:32.not have back to them. They came to him looking for access to his bank
:27:33. > :27:38.account and those details had not been stolen by the scammers. Because
:27:39. > :27:41.he gave them that information, his bank say that they are not liable to
:27:42. > :27:47.pay any compensation for the money he lost. Talk Talk say that they are
:27:48. > :27:50.not liable because the bank details were not stolen from them. As a
:27:51. > :27:54.result, they are stuck in a difficult position and the financial
:27:55. > :27:59.ombudsman has sided with the bank. That was a year ago. Onto the case
:28:00. > :28:03.that Dan was talking about at the end of the film, the recent cyber
:28:04. > :28:08.attack, and has been some breaking news while we have been on? Even
:28:09. > :28:13.today, there was a huge amount of activity going on. The share price
:28:14. > :28:17.has dropped by 12%, compounding last week's losses. We have had MPs
:28:18. > :28:22.announcing there will be an enquiry into what has gone wrong. In the
:28:23. > :28:26.last 15 minutes, breaking news, a 15-year-old boy has been arrested in
:28:27. > :28:29.County Antrim as part of a joint operation between the police service
:28:30. > :28:32.of Northern Ireland and the cyber crime unit of the Metropolitan
:28:33. > :28:37.Police and currently an address is being searched. He has been taken
:28:38. > :28:42.into custody. Thank you very much indeed. That is it for today.
:28:43. > :28:46.'Unmade Movies' concludes this Saturdays on Radio 4,
:28:47. > :28:50.and you can catch up on other episodes on the iPlayer Radio app.
:28:51. > :28:59.Tomorrow, Nigella Lawson will be here and making us all very hungry.
:29:00. > :29:00.I want to be here, I will be doing the gymnastics in Glasgow. --