:00:19. > :00:25.Hello, welcome to The One Show with Alex Jones... And Matt Baker.
:00:25. > :00:30.Imagine the show coming, not from the studio, but from the lounge of
:00:30. > :00:39.a yacht. On the deck, footballers and supermodels are lounging around,
:00:39. > :00:43.while a powerful oligarch mills around. You can beat the attractive
:00:43. > :00:53.movie star. You can be done needy ex-girlfriend, if you want.
:00:53. > :00:56.
:00:57. > :01:01.Don't blame me, blame the author. Nice to have you back. You are
:01:01. > :01:06.going to be the movie star? wasn't my idea. I think he would
:01:06. > :01:10.make a good movie star, you have got the face. Do I look like a
:01:10. > :01:14.needy waitress? You don't, you are like the movie star's beautiful
:01:14. > :01:21.girlfriend. We haven't gone mad, that is the setting of your new
:01:21. > :01:27.book? It is called The Power Trip and it is set on a yacht. It's
:01:27. > :01:31.cruising with five important, famous couples and the Russian rich
:01:31. > :01:37.guy, with his beautiful girlfriend. It is a Jackie Collins book, after
:01:37. > :01:42.all! Plenty of sex and son. My publishers call it a sun-drenched
:01:42. > :01:47.thriller. A long come pirates. We were going from the south of France,
:01:47. > :01:52.to Sardinia, an exclusive yacht owned by a millionaire. I was
:01:52. > :01:56.thinking to myself, we are five hours away from land, in the middle
:01:56. > :02:01.of the sea, what if there were pirates? That is when the book came
:02:01. > :02:04.to me. I had my gym shoes beside my bed, ready to make a quick exit
:02:04. > :02:09.into the sea. I don't know what I would have done when I got there.
:02:09. > :02:15.This is the premise. There are plenty of English characters. An
:02:15. > :02:19.English footballer, black, gorgeous. His designer wife. They are an
:02:19. > :02:25.interesting couple to write for. Like George Best, David Beckham.
:02:25. > :02:30.When you read it, you do wonder if they are based on such and such.
:02:30. > :02:35.But we will talk about that later. Lot of you out there love her books.
:02:35. > :02:39.Once you have read one, you've got to read another. By find that.
:02:39. > :02:46.you ever read them? Tell the truth. Don't tell me what happens at the
:02:46. > :02:53.end of this, I started it and it is incredibly gripping. You could be
:02:53. > :03:00.Flynn. We want to point out who has got the biggest collection of
:03:00. > :03:03.Jackie Collins novels. E-mail your photographs to the usual address.
:03:03. > :03:08.We will show them to Jacqui Lait air.
:03:08. > :03:14.Now, since the Olympics and Paralympics, we have all been
:03:14. > :03:16.suffering from withdrawal symptoms. We are starting the countdown to
:03:16. > :03:21.the next big sporting extravaganza. The Commonwealth Games are to be
:03:21. > :03:25.held in Glasgow over the summer of 2014. Iwan Thomas has been to find
:03:25. > :03:30.out if preparations are on track. The Commonwealth Games are perhaps
:03:30. > :03:35.the largest sporting event any athlete can compete in outside of
:03:35. > :03:38.the Olympic Games. It was my first championships in 1994. Four years
:03:38. > :03:45.later, I came back and I was a champion. The reason why they are
:03:45. > :03:49.so close to my heart, it's the last track medal I ever won. It's going
:03:49. > :03:52.to be the largest multi sporting event ever held in Scotland,
:03:52. > :03:56.watched in all 54 Commonwealth nations around the world and
:03:56. > :04:01.expected to draw a television audience of around 1 billion people.
:04:01. > :04:05.Most of you will soon get to know this character next to me. This is
:04:05. > :04:10.Clyde, recently unveiled as the Glasgow 2014 official mascot. He
:04:10. > :04:15.cannot talk for toffee. But he's a great tour guide. He's going to
:04:15. > :04:19.show me around. One of the main reasons that the bid for the Games
:04:19. > :04:23.was successful is that over 70% of the venues are already in place.
:04:23. > :04:27.Celtic Park will host 60,000 people for the opening ceremony. Hampden
:04:27. > :04:33.Stadium will be the main venue for the athletics, as well as the
:04:33. > :04:37.closing ceremonies. Several sports will be hosted, including
:04:37. > :04:40.gymnastics and boxing, here. The Glasgow Games also involved massive
:04:40. > :04:44.amounts of new construction work that is already changing the face
:04:44. > :04:50.of the city. No where is the effect more felt than here, in the East
:04:50. > :04:56.End. We have invested, in recent years, 300 million in sporting
:04:56. > :04:59.facilities. �180 million of contracts for Glasgow companies. We
:04:59. > :05:03.created 2000 Apprentice replaces and transformed the East End of the
:05:03. > :05:08.city. We have used the opportunity of the games to make sure there are
:05:08. > :05:14.lasting benefits. It is here that you will find two of the biggest
:05:14. > :05:19.venues, the Commonwealth Arena and the Sir Chris Hoy Velodrome. Sorry,
:05:19. > :05:22.what is going on? You are meant to be showing me around! We have got
:05:22. > :05:27.to go. The Commonwealth Arena is going to be one of the largest
:05:27. > :05:31.facilities of its kind in Europe. It has three sports halls, with
:05:31. > :05:37.5000 spectator seats and a top class athletic track to host indoor
:05:37. > :05:41.athletics events. Talk about a sneak preview! This is the
:05:41. > :05:46.Velodrome. It doesn't officially open until next week, so we are not
:05:46. > :05:51.supposed to be in here. This is also the last track that Sir Chris
:05:51. > :05:56.Hoy will ever compete on. Probably! Over 11 days of competition, the
:05:56. > :06:02.Games will feature 17 sports, Quatt Dix, athletics, badminton, boxing,
:06:02. > :06:12.cycling, gymnastics, judo, netball, rugby, shooting, squash, table
:06:12. > :06:13.
:06:13. > :06:17.tennis, weightlifting, wrestling. If the athletes get a bit worn out,
:06:17. > :06:23.like Clyde, this is where they can rest their muscles. Following the
:06:23. > :06:27.Games, the athletes village will be further developed to become a 1400
:06:27. > :06:32.home state, as well as a care home. One of the key successes of the
:06:33. > :06:37.London Games was the enthusiasm of the volunteers. You were a
:06:37. > :06:42.volunteer in London. I take it you immensely enjoyed it? Unbelievable
:06:42. > :06:46.experience. The best 10 days of my life. Did it give you a taste of
:06:46. > :06:51.what it would be like for Glasgow? How has the process been, to get
:06:51. > :06:56.volunteers? It's been fantastic to see the enthusiasm, on the back of
:06:56. > :06:59.London. We have a programme already set up and we have had 40,000
:06:59. > :07:04.registrations for 400 roles within that. People really want to get
:07:04. > :07:08.involved and be part of it. It's absolutely fantastic for us. Also,
:07:08. > :07:13.as go is, in my opinion, the friendliest city in the world. It
:07:13. > :07:17.would be amazing to CDs 15,000 volunteers make big gains happen.
:07:17. > :07:21.What a great day I have had. The people are ready, the city is ready,
:07:21. > :07:25.I have no doubt they will put on a great Commonwealth Games. The only
:07:25. > :07:29.person that has been useless is my Matt Scott! You are meant to take
:07:29. > :07:33.me around, all you have been doing is signing autographs. -- Matt
:07:33. > :07:37.Scott. We had just had an e-mail from Min
:07:37. > :07:47.Priestley. We are trying to make Jackie feel at home. But apparently,
:07:47. > :07:48.
:07:48. > :07:55.it is bad luck to put them on the 4th. You should have known that!
:07:55. > :08:01.We will talk about the Commonwealth Games first and we might move onto
:08:01. > :08:04.that. It was amazing, 40,000 people have
:08:04. > :08:09.already applied to be volunteers. Those brilliant gamesmakers have
:08:09. > :08:13.started something, haven't they? They made London so great. I think
:08:13. > :08:18.the success of Londoners following through to Glasgow. There are only
:08:18. > :08:23.15,000 places available. But if you register or malign, go to the
:08:23. > :08:26.website, you can get all the details. -- Register online. There
:08:26. > :08:31.will be 1 million tickets and you cannot get them until August next
:08:31. > :08:35.year. But you can already register your interest. Clyde was doing a
:08:35. > :08:38.very good job of showing the different sports. But the country
:08:38. > :08:44.that hosts the Games gets to choose which sports. Scotland have slipped
:08:44. > :08:49.up a little bit and they haven't included tennis? You have 10 core
:08:49. > :08:53.sports, then you can choose seven. They did for obscure sports and
:08:53. > :08:57.they didn't go for tennis. At the time, Andy Berry was good, but not
:08:57. > :09:02.great. He's the best in the world at the moment. He will be watching
:09:02. > :09:04.at home. -- Andy Murray. Paralympics were an amazing success.
:09:04. > :09:09.How are the Commonwealth Games going to deal with disability
:09:09. > :09:13.sports? It's brilliant, because with the Olympics and Paralympics,
:09:13. > :09:17.they are separate organisations, they will run alongside each other.
:09:17. > :09:21.The likelihood is that you will see Usain Bolt tearing up the track and
:09:21. > :09:25.then five minutes later you will have Johnnie Peacock and Oscar
:09:25. > :09:30.Pistorius. It's good for the fans. Everybody will see everybody in
:09:30. > :09:36.harmony. It's about time that happened. You have already given as
:09:36. > :09:45.roles in your book. Is there room for a bond, muscly sprinter?
:09:45. > :09:55.You will be able to see all of the 2014 Commonwealth Games action
:09:55. > :09:58.
:09:58. > :10:02.right here on the BBC. He's going Your sister was in the 1957 film
:10:02. > :10:10.Wayward Bus. We have a lovely still of her and James Manfield -- Jayne
:10:10. > :10:20.What people might not know is that one of her last appearances was
:10:20. > :10:21.
:10:21. > :10:26.here, in the UK. It was a rather In her lifetime, she came to
:10:26. > :10:31.epitomise the blonde bombshell. bulletin has just been handed to me.
:10:31. > :10:39.Hollywood star, the buxom and beautiful Jayne Mansfield, is dead.
:10:39. > :10:44.The date, 29th June, 1967. She died in the Deep South. But, curiously,
:10:44. > :10:49.only weeks before America's number one pin-up of her generation found
:10:49. > :10:59.herself like a fish out of water. She was performing here, in the
:10:59. > :11:00.
:11:00. > :11:04.North of England. You want what? A girl like me? The studios built her
:11:04. > :11:09.as the working man's Marilyn Monroe, appearing in films with suggestive
:11:09. > :11:16.titles like the girl can't help it and promises, promises. Britain had
:11:16. > :11:19.welcomed her with open arms. Obliging a receptive public with
:11:19. > :11:22.personal appearances at the Royal Command Performance and even
:11:22. > :11:30.turning on of the Blackpool illuminations. Completely
:11:30. > :11:38.breathtaking! As the 1960s rolled in, Hollywood fell out of love with
:11:38. > :11:40.her blonde stereotype. So, by 1967, with the film roles drying up, in
:11:40. > :11:46.the midst of her third divorce, broker and with five children to
:11:46. > :11:56.support, she came back, one more time, on a money-making tour of the
:11:56. > :12:02.Northern club circuit. From Newcastle to Darlington and South
:12:02. > :12:12.Shields. She played them all. And while she may have fallen on hard
:12:12. > :12:16.times, she was still every inch a staff. -- star. She never needs to
:12:16. > :12:22.feel lonely. Moral support comes from her American and British
:12:22. > :12:26.managers, her stage agent and adviser. At basing themselves in
:12:26. > :12:33.Halifax, like the Beatles, at what was then called the Cavalier club.
:12:33. > :12:42.This is her room? This is the actual room. Lead on! Where is the
:12:42. > :12:52.four poster bed? Today it is a private dining room. In the 60s, it
:12:52. > :12:53.
:12:53. > :12:59.was a bedroom. In 1967, it was And, from here, she would rouse
:12:59. > :13:03.herself from bed with a 15 minute commute to work, where she was
:13:03. > :13:13.booked for a week's residency here, at what was then called the Batley
:13:13. > :13:15.
:13:15. > :13:19.Variety Club. Her theme for the week -- her fee for the week was
:13:20. > :13:25.�25,000 in today's money. Carl was the press officer at the time.
:13:25. > :13:32.had seen its icon in Hollywood. She had that aura, when she walked on
:13:32. > :13:37.stage, people immediately went, this is what we have come to save.
:13:37. > :13:43.Ladies and gentlemen, Jayne Mansfield. Then she walked down,
:13:43. > :13:46.off the stage, and she would find a lovely table with ladies and
:13:46. > :13:51.gentlemen on, with their girlfriends, and to sit on the
:13:51. > :14:01.men's niche. And you could see the seething anger of the girls
:14:01. > :14:05.thinking, what is she going to do What she did do next was find a
:14:05. > :14:15.truly captive audience without girlfriends to offend, inviting the
:14:15. > :14:15.
:14:15. > :14:19.press to a Konsa at Leeds Prison. - - a Konsa. She was introduced by
:14:19. > :14:25.the chaplain. She led the applause died down a little bit, let them
:14:25. > :14:30.settle, and then she said, looking at them and knowing what she was
:14:30. > :14:36.saying, would you like to see my chihuahuas? It was tremendous! But
:14:36. > :14:41.once they settled down, out came a liveried chauffeur with these two
:14:41. > :14:46.little dogs, her chihuahuas. It was a somewhat bizarre conclusion to
:14:46. > :14:51.the career of the actress who won a Golden Globe for most promising new,
:14:51. > :14:57.10 years before. Weeks later, Jayne Mansfield, back in America, was to
:14:58. > :15:04.have a life tragically cut short. The last of the Blonde bombshells.
:15:04. > :15:14.How much longer do you think you can be a sex symbol? At 45 years on,
:15:14. > :15:27.
:15:27. > :15:33.nowhere is that more true than here, Her daughter is extremely famous,
:15:33. > :15:38.she is on law and order, and she is fantastic, very dark hard, very
:15:38. > :15:43.beautiful, almost Russian looking. She is a big star in America, I'm
:15:43. > :15:46.sure Jayne would be so thrilled. She always wanted to be a big
:15:46. > :15:50.statue never was because of Marilyn Monroe. All the people that you
:15:50. > :15:57.meet, do you try and weave them into your books? I know you said at
:15:57. > :16:01.the top... I know people will play the guessing game, because there is
:16:01. > :16:06.a movie star with the young girlfriend, he never wants to get
:16:06. > :16:10.married. They are always going to say... Well, I'm not going to say!
:16:10. > :16:15.There is the footballer, the cheating politician, is there any
:16:15. > :16:21.other kind? Do you meet these people and think, you are just
:16:21. > :16:25.perfect? I do, you know, I was at a dinner, and I met this famous
:16:25. > :16:30.politician in America, and he is just so bland, you know? I thought
:16:30. > :16:34.to myself, this would be a great character, because all kinds of
:16:34. > :16:36.things came out about his personal life, I thought he would be a great
:16:36. > :16:41.character for the future, and I finally wrote about in several
:16:41. > :16:44.years after I met him. But just taking the essence of them and
:16:44. > :16:48.creating them on the page is so much fun for me, I love doing that,
:16:48. > :16:54.the Russian billionaire, the supermodel, or on his yacht, and
:16:54. > :16:57.then terrible things happen. This is your twenty-ninth book, and we
:16:57. > :17:03.were fascinated with your writing process, because you write them all
:17:03. > :17:09.out by hand, don't you? I do a lot of research on the computer, but to
:17:09. > :17:16.me writing is organic, I have got pen and paper. Is it yellow paper?
:17:16. > :17:20.Yes, legal pads. I will write about you two! It is really fun to do,
:17:20. > :17:24.and I would encourage any writer to do that, because it is different
:17:24. > :17:27.than on a computer. I do not know what is going to happen from page
:17:27. > :17:32.to page, people say they did not know what is going to happen next,
:17:32. > :17:36.but I do not know when I am writing it. The music you choose is
:17:36. > :17:43.dependent on the scene, if it is erotic, you might have R Kelly, is
:17:43. > :17:48.that right? I love that, yes. Brazilian samba. For a party, yes.
:17:48. > :17:58.What about a sad occasion? I will use sad music. The book has its own
:17:58. > :18:01.website now, it has a trailer and a music, so that is going to be fun,
:18:01. > :18:04.music to play while you are reading the book. You have got to do
:18:04. > :18:09.something new, it is fun to have an adventure and make something
:18:09. > :18:14.different. I like the way that you read your audio books but you have
:18:14. > :18:19.actors with them. That is so much fun for me. So you write all your
:18:19. > :18:22.books longhand, so we found a letter of yours and sent it to a
:18:22. > :18:27.graphologist, who had no idea who we were to see what he would say,
:18:27. > :18:32.how he would analyse you as a person. We will show you that in a
:18:32. > :18:35.minute. OK, we know that you have been based in the States for quite
:18:35. > :18:44.a while, and I imagine one thing you do not miss about Britain is
:18:44. > :18:53.queuing. Lining up? Yes, lining up. Waiting patiently to meet the
:18:53. > :18:59.people trying to reduce the stress How long do we spend standing in
:18:59. > :19:05.queues? Well, one estimate is 35 minutes per week, which is, I
:19:05. > :19:08.reckon, about one day every year. And with mobile phones, of course,
:19:08. > :19:18.you could be in two queues at once. Are these the most miserable words
:19:18. > :19:21.
:19:21. > :19:26.in the world? Your call is very But it used to be worse. Wartime
:19:26. > :19:31.shortages taught people to queue patiently for anything. They were
:19:31. > :19:36.still queuing in the 1950s, and complaining? Not a bit of it. It
:19:36. > :19:46.used to be said that an Englishman, if he is on his own, will form an
:19:46. > :19:59.
:19:59. > :20:06.And now you have queue rage. In a survey, they found 34% of people
:20:06. > :20:10.and a queue had lost their temper or shouted abuse. Terry knows his
:20:10. > :20:13.stuff. He is a customer flow management specialist, one of those
:20:13. > :20:19.careers you have never heard of, and he cannot understand why so
:20:19. > :20:23.many shops get it wrong. It is the randomness of it, are there,
:20:23. > :20:29.standing in a line and seeing other people are going faster, that is
:20:29. > :20:33.really the thing that wind people up. Fairness is the work we see
:20:33. > :20:40.more often than any other in all the research into customer
:20:40. > :20:47.attitudes to cueing. In pursuit Of Venice, Terry helped to invent a
:20:47. > :20:51.system to keep customers come. -- in pursuit of fairness. Cashier
:20:51. > :20:56.number seven, please. Recognise that boys? He must have one of the
:20:56. > :21:01.most famous voices in the world. is reckoned to be 30 million times
:21:01. > :21:07.a month in 8,000 locations up and down the UK. It is not any faster,
:21:07. > :21:12.this system. That is right, but it feels faster, customers like it,
:21:12. > :21:16.because you stand in a line, first in, first out, and the sound of the
:21:17. > :21:24.voice makes people aware of how fast the queue is moving. Kashi
:21:24. > :21:28.number three, please! You are a natural! Did they have problems
:21:28. > :21:32.with it in Shakespeare's day? It certainly looks like it. One way
:21:32. > :21:37.around the problem, of course, is to hire someone to queue in your
:21:37. > :21:47.place, and apparently there was a company that had 80 on their books
:21:47. > :21:48.
:21:48. > :21:51.charging �20 per hour. Money to be What a palaver! Piling up the
:21:52. > :21:56.shopping and then only then seeing long lines at the checkout. It is
:21:56. > :22:02.the last part of the grinding weekly ritual, but what happens
:22:02. > :22:06.when customers get sick of waiting? One survey says that two out of
:22:06. > :22:14.three customers have left a queue because it was too long. They leave
:22:14. > :22:18.the shop and take their loyalty with them. Retailers know the best
:22:18. > :22:23.way to cut queues is to have enough staff to serve the customers.
:22:23. > :22:26.80s quite tricky to manage, because we can get sudden surges our
:22:26. > :22:30.customers, the events outside the store, and it means we get an
:22:30. > :22:33.unpredictable level of customers through the store itself. So this
:22:33. > :22:38.supermarket chain has turned to infrared technology which counts
:22:38. > :22:42.customers by measuring body heat. If you have a family of three
:22:42. > :22:45.people queuing, you don't want to count three in a queue, it is one
:22:46. > :22:49.shopping unit, so the detectors are intelligent enough to determine
:22:49. > :22:54.from the behaviour of the thermal targets how many shopping units are
:22:54. > :22:58.in the queue. The system, by monitoring the speed of arrival in
:22:58. > :23:03.the store, and their arrival at the checkouts, can predict in real time
:23:03. > :23:10.the optimum number of tills needed in five, 10, 15 or 30 minutes' time
:23:10. > :23:18.to maintain an acceptable level. course, there are some queues that
:23:18. > :23:24.none of us mind. This is my personal favourite, the bus.
:23:24. > :23:28.He really should close is bag! Before that film, we said we had
:23:28. > :23:33.sent your handwriting to a graphologist called Adam. I am very
:23:33. > :23:38.excited about this. This is what he had to say about you. The spacing
:23:38. > :23:42.of the letters, this is quite wide, so it is somebody with reasonable
:23:42. > :23:47.comprehension, quite a lot of sensitivity, a lot of mental
:23:47. > :23:50.enthusiasm. An interesting character who will be quite
:23:50. > :23:56.charming and warm, but they know what they want and they will get
:23:56. > :24:01.what they want. There we go! Absolutely, he got me and one!
:24:01. > :24:06.sounded very accurate. It surprises me that you have never had that
:24:06. > :24:10.done before. No, never, and that letter, I could see it was about a
:24:10. > :24:17.book I wrote 10 years ago, so my writing has probably got even
:24:17. > :24:20.stronger! You know even more what you want! If you rent your home,
:24:20. > :24:25.you can expect to pay many hundreds of pounds in deposits to your
:24:25. > :24:31.landlord. Getting it back when you move can be a different matter, as
:24:31. > :24:35.Anita has found out. Casey and Neil are starting again,
:24:35. > :24:39.decorating a new home after losing the one they loved. What did the
:24:39. > :24:44.House mean to you? Everything, we were really settled, it was a
:24:44. > :24:48.lovely feel to the house, by son was happy there. They had been
:24:48. > :24:52.renting from a private landlord, and they had always paid their rent
:24:52. > :24:58.on time, but their landlord went bankrupt, and the house was
:24:58. > :25:01.repossessed. They had to move, quickly. But when Casey tried to
:25:01. > :25:06.recover the �600 deposit, she was told the money had gone and a
:25:06. > :25:10.landlord had disappeared. His there anyway of you getting the money
:25:10. > :25:14.back? No, because he has gone bankrupt and his debt had gone with
:25:14. > :25:19.it, it was not protected, the deposit we gave him, so we do not
:25:19. > :25:23.get nothing. Where did that leave you? Homeless. Things like this are
:25:23. > :25:27.not supposed to happen. Laws were introduced five years ago in
:25:27. > :25:31.England and Wales that mean that all private rental deposits are
:25:31. > :25:36.supposed to be protected. A bit like putting it in a piggy bank so
:25:36. > :25:39.it cannot be spent. When she moved in, Casey's landlord wrote the
:25:39. > :25:42.initials of a governed -- government approved deposit
:25:42. > :25:47.protection scheme on her agreement had told her the money was saved,
:25:47. > :25:51.but it was not. Without the money to put a deposit on another house,
:25:51. > :25:57.she and her family had to move into emergency accommodation provided by
:25:58. > :26:03.the council. Absolutely horrific, it was a really, really nasty time.
:26:03. > :26:07.How did it leave you feeling? He put a deposit protection scheme
:26:07. > :26:13.here, but he could have written anything. He could have. Well, he
:26:13. > :26:16.did. There is no law protecting me and other people. But this is law,
:26:16. > :26:25.he should have put that into a scheme. It doesn't mean nothing,
:26:25. > :26:30.The housing charity Shelter are running a campaign to warn people
:26:30. > :26:33.about landlords like Casey's who ignore the law. They are holding
:26:33. > :26:38.workshops at student events, because young people are
:26:38. > :26:42.particularly vulnerable, as many are renting for the first time.
:26:42. > :26:45.landlords should protect deposits in a holding scheme within 30 days
:26:45. > :26:49.of receiving it. Deposits are paid to protect landlords against
:26:49. > :26:53.tenants to damage their property or who do not pay rent, but the money
:26:53. > :26:57.should be held securely and returned if everything is all right.
:26:57. > :27:01.But that is not always happening. This was set up because a lot of
:27:01. > :27:07.people were losing their deposit and landlords were thinking of it
:27:07. > :27:11.as their money. It happened to one of my friends, not to me yet.
:27:11. > :27:16.Shelter are ageing tenants to make sure their money is protected. The
:27:16. > :27:19.first place to look is the website of the three government approved
:27:19. > :27:25.protection schemes. He will need your postcode, tenancies that date
:27:25. > :27:30.and deposit a man. None of the students we spoke to could find
:27:30. > :27:35.their deposits are online. What do I have to do now? Contact your
:27:35. > :27:40.landlord, as if the deposit is protected, or ask him to protect it.
:27:40. > :27:44.But why isn't this happening all the time? It is the law, after all.
:27:44. > :27:49.I went to speak to the landlords Association. Why are landlords not
:27:49. > :27:52.putting deposits into protection schemes? Partly, I think, it is
:27:53. > :27:56.because not all landlords are aware of their responsibilities. If
:27:56. > :28:00.people do not comply with the law, it is often through ignorance,
:28:00. > :28:06.rather than malice. The only where you are going to deal with people
:28:06. > :28:11.who maliciously ignore the law is by some one enforcing it, and the
:28:11. > :28:16.penalties are quite strenuous, you are charged up to three times the
:28:16. > :28:20.value of the deposit as a fine. What are 10 and supposed to do?
:28:20. > :28:22.consumer needs to be aware of their rights, they need to take some
:28:22. > :28:25.responsibility for protecting themselves. The government has set
:28:25. > :28:29.down in law what they are supposed to be told, and they should get
:28:29. > :28:33.that within 30 days of starting their tenancy, and if they do not
:28:33. > :28:37.get for it, they should ask for it. Back in north Somerset, Casey and
:28:37. > :28:41.Neil are living in a housing association home. Their old
:28:41. > :28:45.landlord has disappeared. If they ever rent privately again, they
:28:45. > :28:52.will make sure their deposit is protected.
:28:52. > :28:58.Thank you, Anita. Lots of Jackie Collins fans out there. I love you,
:28:58. > :29:03.Jackie, this is from Terry Marsh. Just very quickly, can you say