:00:23. > :00:28.Show with Alex Jones and Matt Baker. If we had to describe tonight's
:00:28. > :00:37.guest we would say keep your Thunderpants on because nothing is
:00:37. > :00:44.Out of Bounds for this Revelation of a Calendar Girl. And she is a bit of
:00:44. > :00:46.a Phantom Menace on the Edge of Reason. It is Celia Imrie.
:00:46. > :00:50.APPLAUSE Welcome back. What a marvellous
:00:50. > :00:56.welcome. A to the of the titles we talked
:00:56. > :00:59.about there. You starred in with a well-known cast. I have forgotten
:00:59. > :01:03.half of them. It makes all the difference if you
:01:03. > :01:09.know each other because then you can be really rude to each other!
:01:09. > :01:14.great fun when you are not filming? And it shows.
:01:14. > :01:19.Your husband, well we say husband, well your love interest... Aren't I
:01:19. > :01:27.lucky? What a lucky girl. You worked with Larry 33 years ago.
:01:27. > :01:35.Oh, he told you. I took my clothes off later on in that scene. Not all
:01:35. > :01:43.of them! But we will talk more about the new drama. It is just fantastic.
:01:43. > :01:47.If someone is aarrested for a high-profile crime. Should they be
:01:47. > :01:52.named? British police forces are keeping the names of suspects a
:01:52. > :01:56.secret until they are charged, but many argue it should be free to
:01:56. > :02:02.expose dangerous criminals. Here is Anita.
:02:02. > :02:08.When arrested for the murder of 25-year-old Joanna Yates,
:02:08. > :02:12.Christopher Jefferies found himself the subject of a media frenzy,
:02:12. > :02:16.guilty it seemed until he was proven innocent. Christopher was Joanna's
:02:16. > :02:22.landlord and they lived in Clifton, an affluent suburb of Bristol and it
:02:22. > :02:27.was in this house that Joanna was murdered. For several days, the
:02:27. > :02:32.papers published story after story about Christopher Jefferies. Calling
:02:32. > :02:38.him nutty and saying he was obsessed by death. But Christopher was
:02:38. > :02:44.completely innocent. The murderer was Joanna's next door neighbour, a
:02:44. > :02:48.Dutch I think near. -- engineer. After his release, Christopher had
:02:48. > :02:51.to deal with the negative publicity that was written about him. When did
:02:51. > :02:54.you discover that your name was out there and that the press were
:02:54. > :02:59.reporting? It was probably at least a week after I had been released
:02:59. > :03:05.from custody that I brought myself to start having a look at one or two
:03:05. > :03:11.of the articles and several of them were implying that I probably was
:03:11. > :03:15.the murderer. Not only that, but I might have been responsible for
:03:16. > :03:23.another unsolved murder that happened in the area 30 odd years
:03:23. > :03:27.before. So it was very largely just fantasy and mellow drama.
:03:27. > :03:33.So what are your opinions on naming people on arrest and the press
:03:33. > :03:38.having access to the names? Well, I think when somebody is arrested,
:03:38. > :03:41.unless there are special circumstances and it is in the
:03:41. > :03:45.public interest that their name should be given out then names shudz
:03:46. > :03:50.not be released -- should not be released until and unless somebody
:03:50. > :03:55.is charged. Christopher has given evidence to
:03:55. > :03:58.the Leveson Inquiry and reached a settlement with several newspapers.
:03:58. > :04:04.Officially police do not name suspects on arrest, but if there is
:04:04. > :04:08.growing public interest or rumour, some forces will confirm them.
:04:08. > :04:13.Partly because of cases like Christopher's there has been calls p
:04:13. > :04:17.by judges to keep the names of arrested suspects secret. Theresa
:04:17. > :04:23.May has spoken out about the difficulties in striking the right
:04:23. > :04:29.balance. Dr Michael Norton works with victims of miscarriages of
:04:29. > :04:35.justice. Should the press be able to name somebody as soon as they think
:04:35. > :04:40.is fair? What we have to think through is the harm that's caused to
:04:40. > :04:45.people by naming them. What we have got to bear in mind the fundamental
:04:45. > :04:49.principle of our system is that we are governed by a presumption of
:04:49. > :04:51.innocence and we need to stave off any detrimental impacts of people
:04:51. > :04:58.who are suspected of crimes who maybe innocent.
:04:58. > :05:00.Neil Wallace was the deputy editor of the News of the World. He was
:05:00. > :05:03.arrested as part of the phone hacking scandal. After two years
:05:03. > :05:06.under suspicion, it was announced no charges would be brought, but he
:05:06. > :05:10.believes the damage to his reputation was done. Your life gets
:05:10. > :05:16.torn apart frankly within a few days I was not only unemployed, as it
:05:17. > :05:19.turned out, I was largely unemployable. Tremendous pressure on
:05:19. > :05:24.my family. Press outside the front door.
:05:24. > :05:28.Do you think the press should have had access to your name? Do you
:05:28. > :05:38.think it was right your name was put out there and you hrcht been
:05:38. > :05:38.
:05:38. > :05:42.charged? Yes, I do. I think you are entitled to know what is going on in
:05:42. > :05:44.your community. The important thing, of course, is making it very clear
:05:44. > :05:50.when they are found innocent. What about trial by media? Are you
:05:50. > :05:57.saying it should be open? Is this trial by were he is? There needs to
:05:57. > :06:02.be control about what is or isn't said. The truth is this should be an
:06:02. > :06:05.open formal process. This should be open justice. This should be, yes, I
:06:05. > :06:10.have arrested you, yes I have charged you or no I haven't charged
:06:10. > :06:16.so everybody knows where they are. Secrecy never helped anybody.
:06:16. > :06:20.The association Association of Chief Police Officers in England and Wales
:06:20. > :06:24.have issued updated guidance making clear that arrested suspects should
:06:24. > :06:28.not be named unless there is a threat to life or there is a clear
:06:28. > :06:35.public interest. And how the media should handle the stories is being
:06:35. > :06:37.thrashed out by newspaper bosses and the Government as a result of the
:06:37. > :06:39.Leveson Inquiry. For Christopher though, the changes can't erase the
:06:39. > :06:42.headlines that millions of people read about him. Somebody was charged
:06:42. > :06:47.with the murder? Yes. Had that not happened, how difficult
:06:47. > :06:50.would it have been for you to rebuild your life? It would have
:06:50. > :06:55.been very much more difficult because people have said, " Well,
:06:55. > :07:00.there is no smoke without fire. We wonder whether he did have anything
:07:00. > :07:07.to do with it?" Has your life gone back to normal? It hasn't gone back
:07:07. > :07:13.Well, you have got to feel for him and eye knee ta joins us -- Anita
:07:13. > :07:18.joins us. What is the situation with the police forces views on this?
:07:18. > :07:22.Somebody in our office spent today ringing around every police force in
:07:22. > :07:25.England and Northern Ireland and Wales, all 52 and every press
:07:25. > :07:31.officer said they will not be naming, nor confirming names which
:07:31. > :07:34.is different to a couple of weeks ago where it is at each police
:07:34. > :07:39.force's discretion whether they confirm or name. Now all told us
:07:39. > :07:43.they wouldn't be doing that. Apart from the case in the film
:07:43. > :07:48.which is strong. What is the strongest argument you think for not
:07:48. > :07:54.naming a suspect? Well, Christopher Jefferies is alprime example. It is
:07:54. > :07:58.the -- a prime example. It is the stigma. Your life is ruined. Even if
:07:59. > :08:05.you are exonerated, it won't be front page. "Guess what? He was
:08:05. > :08:08.innocent." People have to move back into their communities. He had to
:08:08. > :08:13.change his appearance. It is not just the individual. Families are
:08:13. > :08:17.affected. Christopher Jefferies said there is the old phrase, " There is
:08:17. > :08:21.know smoke out fire." Will people truly believe you are innocent
:08:21. > :08:26.particularly if it is something like murder or rape or a child sex abuse
:08:26. > :08:28.case. Can you ever clear your name? It is good at the had the confidence
:08:28. > :08:33.to come back though. I didn't recognise him at all actually, but
:08:33. > :08:36.the trouble is... He has gone to he great lengths just to get on with
:08:36. > :08:39.his life. You can't unsee the front page. We
:08:39. > :08:44.have the image and that's what is tragic.
:08:44. > :08:49.It is brave of him and he has got surrounded by supportive people and
:08:49. > :08:53.he is a very intelligent man. So the flip side Anita of naming
:08:53. > :08:59.those arrested? Well, editors of newspapers have suggested that it
:08:59. > :09:03.was because they named Stewart hall that other witnesses may have come
:09:04. > :09:06.forward and that would have helped in the charging. However, a police
:09:06. > :09:09.officer, a senior police officer said that that was not necessarily
:09:09. > :09:13.the only reason that they were able to charge Stewart Hall. For the
:09:13. > :09:18.press, it is a great story. So if you get to name somebody, if you
:09:18. > :09:19.grab hold of a name. Well, that should not be happening
:09:19. > :09:26.from today. Thanks.
:09:27. > :09:32.On a lighter note, let's talk about your new drama series love series
:09:32. > :09:38.Love and Marriage. It proves the course of true love rarely runs
:09:38. > :09:42.smoothly? Well, it is called Love and Marriage. The first I know a lot
:09:42. > :09:46.about. The second I know nothing about. I just think that does
:09:46. > :09:50.highlight how difficult marriage is. The life long promise. Well, you
:09:50. > :09:53.have an interesting character. Let's just have a look at the moment we
:09:54. > :10:03.first see you. Here we go. Hi Paul.
:10:03. > :10:07.Hi Chummy. How is your wife? She's fine, thank you.
:10:07. > :10:16.LAUGHTER Jake dumped her. Oh Scarlet. What
:10:16. > :10:21.did he do that for? And he did it on Twitter. She became history in 140
:10:21. > :10:27.characters. APPLAUSE
:10:27. > :10:36.You played Rowan. She isn't married. Is she in love? She had about three
:10:36. > :10:41.marriages. She is mad about Chummy. She is has had financially
:10:41. > :10:46.successful marriages. She lives in a huge house and she adores Tommy, but
:10:46. > :10:56.it is not a secret affair. It is out in the open, but ant I the lucky
:10:56. > :11:02.one? Larry Lamb is my love interest. It is a stellar line-up and Duncan
:11:02. > :11:03.Preston and yourself and Larry Lamb and normally it is the other way
:11:03. > :11:07.around. You couldn't have Alison and Larry
:11:07. > :11:13.married again because everybody would be think they would be watch
:11:13. > :11:21.watching good afternoon and Stacey. We all know each other really well
:11:21. > :11:24.and that's great. I'm proud to be in it. I really am. It is a big cast.
:11:24. > :11:34.The storylines, you think to yourself "do I need to be laughing
:11:34. > :11:53.
:11:53. > :12:03.or crying?" It does really touch a nerve because you see all the
:12:03. > :12:07.
:12:07. > :12:11.couples, well they use the sofa device and they sit on the sofa and
:12:11. > :12:15.they tell the audience their problems. You think, " I feel a bit
:12:15. > :12:22.like that." And then suddenly you will see them looking at each other
:12:22. > :12:28.with no words and you go, " Ah, I see." They have got their names
:12:28. > :12:31.underneath so you can work out whose child is who and so by the end of
:12:31. > :12:35.the first episode with this huge cast hopefully you know who is who
:12:35. > :12:41.quid is great. It is really -- who is who which is great.
:12:41. > :12:47.I guess it is real. It is an up and downer. She is
:12:47. > :12:54.great. I'm mad about her. Well, I think, what I find exprod --
:12:54. > :13:01.extraordinary is the writer is a man and he writes brill theantly for
:13:01. > :13:06.women and Debbie is our director and she directs it like a film. But the
:13:07. > :13:15.different things, you have had a real he can ka elect electic --
:13:15. > :13:20.eclectic career because we have seen you in Doctor Who? Yes. I'm writing
:13:20. > :13:25.my first novel which is set in the south of France. I'm half-way
:13:25. > :13:28.through. Can you give us an idea of the plot? It is English people who
:13:28. > :13:30.go to live in the south of France thinking they're going to have a new
:13:30. > :13:33.life which isn't necessarily... you writing it over there then?
:13:33. > :13:38.am. It is a good excuse to go! terribly hard.
:13:38. > :13:48.It seems to be taking a a long time to write. It is too hot today.
:13:48. > :13:48.
:13:48. > :13:54.Love and Marriage is on ITV next week and it is worth a watch.
:13:54. > :13:57.Alistair McGowan headed up to my neck of the woods. One glimpse of
:13:57. > :14:00.the Newcastle quayside and there is no mistaking a where you are.
:14:00. > :14:04.Newcastle has given us footballers like Alistair shearer or comedians
:14:04. > :14:09.like Sarah Millican. The accent was voted one of the most sexiest in
:14:09. > :14:14.Britain. This accent has a strong reputation in the media. People hear
:14:14. > :14:18.it a lot and they are familiar with it and they make the positive
:14:19. > :14:24.associations. Let's go on a Great North Run and
:14:24. > :14:27.see what we find out. The Geordie accent can be one of the most
:14:27. > :14:34.difficult to understand. Two pints of lager, please. The guy come back
:14:34. > :14:41.with two drinks with sparklers on. I said, what's that? He said I thought
:14:41. > :14:43.you asked for two cocktails. One thing I am hearing a lot is...
:14:43. > :14:45.final voul. You pay get -- vowel. You may get Peter.
:14:45. > :14:48.There is no love lost between here and other cities in the north east.
:14:48. > :14:52.What do you call people from other areas? Smoggies. Smog monsters.
:14:52. > :14:58.What do they call you in return? Geordies.
:14:58. > :15:03.People from Sunderland? It is ago language. What ingredients came
:15:03. > :15:13.together to make this distinctive accent? You can probably trace the
:15:13. > :15:14.
:15:14. > :15:18.roots back to Anglo-Saxon England. And other accents have influenced it
:15:18. > :15:25.since then? Just the expansion in the area. We have influence from the
:15:25. > :15:32.Irish. And also Welsh too. There is a bit of Welsh. My actor friend
:15:32. > :15:33.can't do this accent and say they always go into Welsh. Maybe they
:15:34. > :15:42.can't do accents. Geordie isn't the only accent in the
:15:42. > :15:50.north-east. So while Alan Shearer is a Geordie, you have only got to go a
:15:50. > :15:54.few miles down the road Gary Gary to find people who are not. Just half
:15:54. > :16:00.an hour away in Sunderland, are you will be in trouble if you call
:16:00. > :16:02.anyone a Geordie! And even 50 minutes to the south, you will get a
:16:02. > :16:07.frosty reception if you tell anybody here in Middlesbrough they sound
:16:08. > :16:13.like they are from Tyneside. As recently as 1800 when Newcastle was
:16:13. > :16:18.a thriving centre, Middlesbrough was a farm, with a population of just
:16:18. > :16:25.25, but all that was about to change. New rail links allow for
:16:25. > :16:31.expansion. By 1860, the population exploded to 20,000, bringing a
:16:32. > :16:38.massive influx of different accents in a short space of time. Suddenly
:16:38. > :16:43.Middlesbrough needed bridges like this. The bridge was built and
:16:43. > :16:53.opened in 1911. The ferry port here wasn't big enough. They needed
:16:53. > :16:54.
:16:54. > :16:56.something that would carry a lot of people over in one swoop.
:16:56. > :16:58.I was hearing lots of things I wasn't expecting to hear. Bits of
:16:58. > :17:05.Ayr sounds. You can hear the similarities.
:17:05. > :17:13.Unfortunately we do get mistaken for Geordie. There is two rivers between
:17:13. > :17:18.us and them. That's a blessing! is there such a rivalry? Because we
:17:18. > :17:23.are close neighbours and it is more football rivalry. When we play
:17:23. > :17:33.Newcastle, they always say we are a small town in Yorkshire. Not like a
:17:33. > :17:37.
:17:37. > :17:43.proper north-east tesh derby. Industry and migration built greed
:17:43. > :17:53.great cities in the north-east on three different rivers and with he
:17:53. > :17:56.
:17:56. > :18:03.three very different accents. So it When I moved down to London I was
:18:04. > :18:13.broader than I am now. I went into a bar and asked for half a coke. The
:18:13. > :18:23.barman looked at me and he looked at me strangely and he had sawn a cork
:18:23. > :18:25.
:18:25. > :18:31.and he gave me half a cork! What were you supposed to do with that?
:18:31. > :18:35.don't know. Call centres are one of the UK's
:18:35. > :18:37.growth industries and in some towns they are one of the biggest
:18:37. > :18:45.employers. A BBC team had access to what it
:18:45. > :18:50.proudly describes as the third biggest in Swansea and its boss,
:18:50. > :18:58.Nev. There he is. It is time to get ready for Nev's world.
:18:58. > :18:59.The one at the back get down. If you can stay a week, it would be
:18:59. > :19:02.great. It sums up my management style. Get
:19:02. > :19:04.out of my office. Happy people sing, don't they? It lifts your spirits.
:19:04. > :19:07.# It started out with a kiss # It ended up like this
:19:07. > :19:10.# It was only a kiss # And there is losers and that's it.
:19:10. > :19:13.To be in charge of 700 people sometimes it is daunting, but I love
:19:13. > :19:20.it. I love tr. APPLAUSE
:19:20. > :19:27.Welcome to the The One Show. Some may your your leadership style
:19:27. > :19:32.unorthodox. How would you describe it? Ne polian. A dictator, you know.
:19:32. > :19:38.I can't imagine ne polian doing that.
:19:38. > :19:47.He would. The best thing was watching Celia's
:19:47. > :19:52.face change. How did these leadership skills evolve then, Nev?
:19:52. > :20:01.What's your background? background is in sales so... Boiler,
:20:01. > :20:11.central heating sales. Spp Yes. You are still playing clips in the
:20:11. > :20:15.
:20:15. > :20:23.background. You have got 700 people. Yeah, it was more than that when we
:20:23. > :20:30.were filming, it is lower. Why what happened to them? The grant
:20:30. > :20:35.has changed. We were doing cavity wall insulation it is more free
:20:35. > :20:41.boilers. Nev, your call centre has been rated the second most fun and
:20:41. > :20:50.best place to work. Congratulations on that. That's a big accolade,
:20:50. > :20:56.isn't it? We are going to have a quiz now. A get to know Nev quiz if
:20:56. > :21:01.that's OK with you. Nev, I thought you would be standing on the sofa or
:21:01. > :21:05.something for this. Getting out shouted at. Is it true you once
:21:05. > :21:06.offered one of your employees a promotion if they beat you in an arm
:21:06. > :21:08.wrestle? Yes. Did they get promoted? No, they
:21:08. > :21:12.lost. They failed the interview stage and still really wanted the
:21:12. > :21:13.job. So you have got to admire the ambition and the desire so yeah, I
:21:13. > :21:23.accepted the challenge. Did you sack a new starter for not
:21:23. > :21:25.
:21:25. > :21:27.singing in the morning karaoke that's not true. I sacked two.
:21:27. > :21:30.Fair enough. Did you once set-up a speed dating
:21:30. > :21:33.event for one of your female employees? Yes.
:21:33. > :21:36.LAUGHTER Let's have a look at you playing
:21:36. > :21:44.Cupid. It is all free of charge. You can
:21:44. > :21:49.have your walls insulated. I really don't want these calls. I have no
:21:50. > :21:59.interest. Thank you. Ah, that was the wrong clip. To be
:21:59. > :22:07.honest with you Nev. We saw there, you run an army of cold callers and
:22:07. > :22:14.there are a lot of people out there who, well they just hate cold
:22:14. > :22:17.callers. What would you say? To the ones that hate cold-calling...
:22:18. > :22:23.not a fan of it when I am having me tea and the phone rings.
:22:23. > :22:28.Really? Is that a surprise, Nev. You could chat to really interesting
:22:28. > :22:31.characters. You going to meet them on this programme. There is lots of
:22:31. > :22:38.lonely people out there that want to chat.
:22:38. > :22:47.Pop the het set on and we will see who is -- head set and we will see
:22:47. > :22:50.who is online one. It won't come as any big surprise to you that most
:22:50. > :22:52.people refer to these calls as nuisance calls. That's what they
:22:53. > :23:02.are. They are a nuisance. She is going to come in.
:23:02. > :23:11.The trouble in Nev what you and your staff are doing... Ang a Angela Nev.
:23:11. > :23:17.You are making un ununsolicited telephone calls to people? Er free.
:23:17. > :23:25.Tell me Nev where you have been for the last five or ten years. Come on,
:23:25. > :23:31.Nev. You will know as well as I do that there are programmes like the
:23:31. > :23:34.one that I present, Rip Off Britain on the BBC that are full of advice
:23:34. > :23:39.to consumers. There can't be anybody this country who doesn't realise
:23:39. > :23:42.that you can go to a price comparison site. They are all over
:23:42. > :23:49.the airwaves on commercial television and you can find out for
:23:49. > :23:51.yourself what is the best deal. Who gives you the best terms and
:23:51. > :23:54.conditions who and who is going to give you the best deal. Yours is a
:23:54. > :23:56.service that isn't really necessary. It is. Only 20% of people go on the
:23:56. > :23:58.price comparison sites. 20% of people. That's all it is. A lot of
:23:58. > :24:01.people don't. A lot of little old ladies haven't got an internet.
:24:01. > :24:04.Snou, there is the point -- now, there is the point. You just proved
:24:04. > :24:06.my point, darling. Lots of little old ladies. That's rude to lots of
:24:06. > :24:10.little old ladies who are sharp when it comes to using their computers.
:24:10. > :24:13.Your callers have no idea who is on the end of the telephone and you
:24:13. > :24:15.could be talking to some of the most vulnerable people in society. People
:24:15. > :24:18.who are unwell. People who are depressed. People who are perhaps
:24:19. > :24:22.with some kind of impairment, who have dementia. These are people who
:24:22. > :24:30.are the most vulnerable in society and the people who have to be
:24:31. > :24:38.protected against the... The system that we work is we make an
:24:38. > :24:43.appointment for a visitor. So we would explain the whole service from
:24:43. > :24:48.a survey point of view. If somebody is eligible for a free boiler, we
:24:48. > :24:54.would send somebody around that would explain to them the
:24:54. > :24:56.circumstances. Go through the criteria. See if they are eligible
:24:56. > :24:59.and then you have to have an energy Energy Performance Certificate on
:24:59. > :25:09.the house. So it is all properly done. It is a Government system that
:25:09. > :25:09.
:25:09. > :25:13.you have to aed here to or you lose your accreditation. You carry on.
:25:13. > :25:19.You can make your own mind up by watching The Call Centre when it
:25:19. > :25:27.starts next Tuesday on BBC Two three and it is a good watch.
:25:27. > :25:37.It has been said that Alex is off her's and. Matt's is always wonky.
:25:37. > :25:39.
:25:39. > :25:42.We are talking about shopping trolleys. There is a new way of
:25:42. > :25:46.rescuing our trolleys and getting them back into the aisles.
:25:46. > :25:56.There are two million shopping trolleys in the UK. But the shocking
:25:56. > :25:56.
:25:56. > :26:04.truth is, every year 300,000 of them are lost or abandoned.
:26:04. > :26:08.Now, if you look down there, there is a shopping trolley that was once
:26:08. > :26:12.happily helping people with their shopping in a lovely warm
:26:12. > :26:22.supermarket and then one day some idiot turns up, takes it away and
:26:22. > :26:23.
:26:23. > :26:32.throws it into a river to leave it to rot away. It really is
:26:32. > :26:42.heartbreaking. Actually, on this occasion, the idiot was me. I put
:26:42. > :26:43.
:26:43. > :26:45.the trolley there to test out a new app that promises to help many
:26:45. > :26:49.abandoned trolleys to get back to their home stores. OK, little fella.
:26:49. > :26:54.It is all right. Help is on presidents way. I am just going to
:26:54. > :27:01.call it in. Right, this is the app. It pinpointed the location, I have
:27:01. > :27:03.got to say yes, submit. OK. The free to download app from tolly wise
:27:03. > :27:11.allows members of the -- Trolleywise allows members of the public to
:27:11. > :27:13.alert them and summon help within 24 hours. He is right down there at the
:27:13. > :27:18.bottom of the bank. He is submerged in the water. That's the sort of
:27:18. > :27:21.places you find them. Where do you find them? Derelict
:27:21. > :27:26.buildings. Alleywayings. Why do you think so many trolleys
:27:26. > :27:32.end up in places like this? I just think it is convenience for the
:27:32. > :27:41.shoppers to walk off with the shopping in situ in the trolley and
:27:41. > :27:49.take it back home. And then forget to take it back. Yes, forget to take
:27:49. > :27:54.it back. And that's why they end up in areas like this. Once a trolley
:27:54. > :28:04.is rescued, it is returned to its home store. But for those that have
:28:04. > :28:07.
:28:07. > :28:09.been cruelly treated and are in need of TLC, they come here to the
:28:09. > :28:17.trolley hospital. # I will try to fix you #
:28:17. > :28:27.Look at the state of these. This is a good example of abandoned trolleys
:28:27. > :28:28.
:28:28. > :28:31.that would have been in a canal. We are able to revive them. This is
:28:31. > :28:34.the first part of the process where we have stripped the parts down. We
:28:34. > :28:38.have repaired the trolleys and straightened them. We are putting
:28:38. > :28:44.new wheels back on to the trolleys here and in here, we are going to be
:28:44. > :28:46.putting the handles and the seats and the branding for the customers.
:28:47. > :28:48.This is the finished product and it is ready to go back out there. I
:28:48. > :28:51.would be proud to put my shopping in this trolley.
:28:51. > :28:57.They can be put through a process and go back out and have that new
:28:57. > :29:02.life again. By downloading just one app, you can help turn a trolley
:29:02. > :29:12.like this into a trolley with a future.
:29:12. > :29:20.