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0:00:02 > 0:00:05- # If you're a sad duck in the park
0:00:05 > 0:00:08- # Or a bear who's scared of the dark
0:00:10 > 0:00:12- # If you're a stressed out bat, - then hark!
0:00:13 > 0:00:16- # Call Hana's Helpline. - You'll be fine
0:00:17 > 0:00:20- # Moo, baa, - double quack, double quack
0:00:20 > 0:00:23- # Hana's always here
0:00:24 > 0:00:27- # Moo, baa, - double quack, double quack
0:00:28 > 0:00:31- # She makes problems disappear
0:00:32 > 0:00:34- # If you're a bird - who can't get off the ground
0:00:35 > 0:00:38- # Or an owl who makes an awful sound
0:00:39 > 0:00:42- # Or a giraffe - with the longest neck around
0:00:42 > 0:00:46- # Call Hana's Helpline. - You'll be fine
0:00:46 > 0:00:49- # Moo, baa, - double quack, double quack
0:00:50 > 0:00:52- # Hana's always here
0:00:54 > 0:00:57- # Moo, baa, - double quack, double quack
0:00:57 > 0:01:00- # She makes problems disappear. #
0:01:03 > 0:01:04- Hello! I'm Patsy.
0:01:05 > 0:01:09- My problem was I'd lost the most - precious thing in the world.
0:01:12 > 0:01:13- Where's Tedi?
0:01:14 > 0:01:15- Where's Tedi?
0:01:15 > 0:01:17- Where's Tedi?
0:01:17 > 0:01:17- Where's Tedi?- - Where's Tedi?
0:01:17 > 0:01:18- Where's Tedi?
0:01:19 > 0:01:21- Patsy! What on earth's wrong?
0:01:22 > 0:01:24- I've lost Tedi.
0:01:24 > 0:01:25- Have you seen him?
0:01:25 > 0:01:27- Have you seen him?- - No. He must be there somewhere.
0:01:28 > 0:01:29- Maybe he's outside.
0:01:34 > 0:01:35- Tedi?
0:01:38 > 0:01:39- Tedi?
0:01:39 > 0:01:42- Tedi isn't outside, either.
0:01:44 > 0:01:45- Oh!
0:01:46 > 0:01:48- Hello! Is that you, Patsy?
0:01:48 > 0:01:50- Is that Tedi?
0:01:50 > 0:01:51- Is that Tedi?- - No, it's me - Francis.
0:01:52 > 0:01:54- Francis! Have you seen my teddy?
0:01:54 > 0:01:58- I've searched and searched - but I can't find him.
0:01:58 > 0:02:01- I'm sorry, Patsy, - but I haven't seen him.
0:02:01 > 0:02:04- Hey! - Maybe your mother could help me.
0:02:04 > 0:02:09- "Call Hana's Helpline on moo, baa, - double quack, double quack."
0:02:10 > 0:02:12- SHE SIGHS
0:02:14 > 0:02:15- Hmm. The phone is working.
0:02:17 > 0:02:20- Maybe nobody needs my help today.
0:02:24 > 0:02:28- 6 down. 4 letters. An order.
0:02:29 > 0:02:31- Stop!
0:02:31 > 0:02:32- Stop!- - Stop - yes, of course.
0:02:33 > 0:02:34- Thanks, Owen.
0:02:34 > 0:02:37- What about this one? 9 across. - Two words.
0:02:37 > 0:02:39- Remain in the same place.
0:02:39 > 0:02:41- Remain in the same place.- - Stand still!
0:02:41 > 0:02:43- Remain in the same place.- - Stand still!- - Stand still. Thanks, Betty.
0:02:43 > 0:02:46- I need a four-letter word - which is a greeting.
0:02:47 > 0:02:50- Leave me alone, you batty bat!
0:02:51 > 0:02:53- No, too many letters, Owen.
0:02:53 > 0:02:55- No, too many letters, Owen.- - Owen! You unravelled it again.
0:02:55 > 0:02:57- What are you two doing?
0:02:58 > 0:03:00- Betty is trying to choke me!
0:03:00 > 0:03:01- Betty is trying to choke me!- - Rubbish!
0:03:01 > 0:03:05- I'm knitting a balaumper for Owen - but he won't stand still.
0:03:06 > 0:03:08- What are you knitting?
0:03:08 > 0:03:09- What are you knitting?- - A balaumper.
0:03:09 > 0:03:14- A balaclava crossed with a jumper. - They'll be all the rage next winter.
0:03:15 > 0:03:18- Well, this doesn't help me - complete my crossword.
0:03:18 > 0:03:20- Greeting. Four letters.
0:03:20 > 0:03:24- Hello? Yes, of course! - Greeting. Four letters. Hello!
0:03:25 > 0:03:27- Hana's Helpline. How can I help?
0:03:27 > 0:03:29- Hana's Helpline. How can I help?- - Hello. I've lost my teddy.
0:03:30 > 0:03:31- I can't find him anywhere.
0:03:32 > 0:03:34- It will keep you warm, Owen.
0:03:34 > 0:03:38- Watch where you're - poking those needles!
0:03:38 > 0:03:40- I see. I see.
0:03:40 > 0:03:44- Stay with Francis. - We'll come over there right now.
0:03:47 > 0:03:48- Don't worry.
0:03:48 > 0:03:52- The best way to find something - is to retrace your steps.
0:03:52 > 0:03:54- Where have you been today?
0:03:55 > 0:03:58- I came here this morning, - to play on the swings.
0:03:59 > 0:04:00- To the swings!
0:04:02 > 0:04:04- Owen's wearing a weird jumper.
0:04:04 > 0:04:06- Owen's wearing a weird jumper.- - It's a balaumper.
0:04:06 > 0:04:09- Shall I ask Betty - to knit one for you?
0:04:09 > 0:04:11- No, thanks.
0:04:14 > 0:04:17- Let's act out - what happened this morning.
0:04:17 > 0:04:19- I'm Patsy. I'm swinging happily.
0:04:19 > 0:04:22- I'm Patsy. I'm swinging happily.- - You're unravelling my knitting!
0:04:22 > 0:04:24- Whee! Whee-hee-hee!
0:04:26 > 0:04:27- Look how high I can go!
0:04:27 > 0:04:29- Whee!
0:04:30 > 0:04:31- Tedi isn't here, Mam.
0:04:33 > 0:04:36- Don't worry. - We can search in other places.
0:04:36 > 0:04:38- Where else have you been today?
0:04:44 > 0:04:48- I left the park and I came here, - to the swimming pool.
0:04:49 > 0:04:53- Let's ask the lifeguard - if he's seen Tedi.
0:04:54 > 0:04:57- No running around the pool, - children!
0:04:57 > 0:05:00- I wasn't running - and I'm not a child!
0:05:00 > 0:05:04- I won't tell you how old I am - but I'm a fully-grown duck!
0:05:06 > 0:05:08- I'm sorry. How can I help you?
0:05:08 > 0:05:11- This little girl has lost her teddy.
0:05:11 > 0:05:13- Have you seen him?
0:05:13 > 0:05:15- A teddy bear? Let me check.
0:05:17 > 0:05:19- He's swimming, over there!
0:05:22 > 0:05:24- That's a duck!
0:05:26 > 0:05:29- Yes and we're looking for - a teddy bear.
0:05:29 > 0:05:32- A teddy bear? Why didn't you say so?
0:05:32 > 0:05:34- Let me check.
0:05:36 > 0:05:38- There's your teddy.
0:05:38 > 0:05:40- Where is he?
0:05:41 > 0:05:43- That's a family of lions.
0:05:43 > 0:05:44- That's a family of lions.- - Is it?
0:05:46 > 0:05:48- I need some new spectacles.
0:05:49 > 0:05:51- Thanks anyway.
0:05:51 > 0:05:53- I don't think Tedi's here, Patsy.
0:05:54 > 0:05:57- I can't see him from up here, Hana.
0:05:57 > 0:05:59- I can't see him from up here, Hana.- - Thanks for looking, Owen.
0:05:59 > 0:06:01- You can come down now.
0:06:01 > 0:06:02- You can come down now.- - Alright.
0:06:03 > 0:06:05- The poor little pig.
0:06:05 > 0:06:06- I feel sorry for her.
0:06:06 > 0:06:10- I lost my teddy once - and I couldn't sleep for weeks!
0:06:11 > 0:06:13- Are they alright, Mam?
0:06:20 > 0:06:22- Owen! What are you doing?
0:06:23 > 0:06:26- I was looking for Tedi - but he isn't here, Patsy.
0:06:28 > 0:06:29- Thanks for looking, Owen.
0:06:29 > 0:06:32- Thanks for looking, Owen.- - You're less trouble than these two!
0:06:33 > 0:06:34- Where's Betty?
0:06:34 > 0:06:36- She should have a go on this.
0:06:36 > 0:06:37- She should have a go on this.- - Whee!
0:06:40 > 0:06:44- Come on! We'll wait outside - while Owen and Betty dry off.
0:06:45 > 0:06:48- Owen! - Your balaumper shrank in the water.
0:06:48 > 0:06:52- Start knitting, Betty, - before I catch a cold.
0:06:53 > 0:06:55- Hana, I'll never see Tedi again.
0:06:57 > 0:07:00- Hey! Come on. Don't say that.
0:07:00 > 0:07:01- Tedi must be somewhere.
0:07:02 > 0:07:05- When we lose something, - it doesn't disappear.
0:07:05 > 0:07:07- Francis?
0:07:07 > 0:07:08- Francis!
0:07:09 > 0:07:10- Francis? Francis!
0:07:11 > 0:07:12- Where have you gone?
0:07:13 > 0:07:15- I don't believe my eyes!
0:07:16 > 0:07:19- It looks like Patsy's teddy bear - but it can't be.
0:07:19 > 0:07:22- The missing teddy - has a teddy bear's body.
0:07:23 > 0:07:26- This teddy has a turtle's body. - How strange!
0:07:29 > 0:07:31- Wait a minute! - It's Myrtle the turtle.
0:07:32 > 0:07:34- Oh, dear! Myrtle's upset.
0:07:35 > 0:07:38- You dropped Mr Teddy. - Here you go, Myrtle.
0:07:38 > 0:07:40- That's better.
0:07:40 > 0:07:41- Come on!
0:07:43 > 0:07:45- (FRANCIS) I'll tell Mam about this.
0:07:47 > 0:07:48- Dear me! This is a mess.
0:07:50 > 0:07:55- We found the teddy bear in a bush, - on the way to the park this morning.
0:07:55 > 0:07:58- Let's play on the see-saw, Myrtle.
0:08:04 > 0:08:06- Look, Mam! May I keep it?
0:08:07 > 0:08:09- Yes, of course. Come on, Myrtle.
0:08:11 > 0:08:16- Now Myrtle knows whose teddy it is, - she'll give it back to Patsy.
0:08:16 > 0:08:18- Give it back.
0:08:19 > 0:08:23- Myrtle, Patsy has missed her teddy - really badly.
0:08:25 > 0:08:29- Oh, dear! Myrtle - is fond of your teddy too, Patsy.
0:08:30 > 0:08:32- Myrtle, - give the teddy back to Patsy.
0:08:33 > 0:08:35- What should we do?
0:08:37 > 0:08:38- Myrtle, you can keep Tedi.
0:08:39 > 0:08:41- Really?
0:08:41 > 0:08:43- You're really kind, Patsy.
0:08:43 > 0:08:46- I'm sure Myrtle will look after him.
0:08:47 > 0:08:50- I think I know someone - who can knit a new teddy for Patsy.
0:08:53 > 0:08:55- Well? How do I look?
0:08:56 > 0:08:58- Owen! Your balaumper is ready!
0:08:58 > 0:09:01- Yes and I'm quite pleased with it.
0:09:01 > 0:09:06- The sleeves are too long and I can - hardly breathe, let alone see...
0:09:06 > 0:09:08- ..but I look good, don't I?
0:09:08 > 0:09:10- We got there, in the end.
0:09:11 > 0:09:13- Myrtle is going to keep Tedi...
0:09:13 > 0:09:16- ..we were hoping you could - knit a new one for Patsy.
0:09:17 > 0:09:18- Will you, Betty?
0:09:18 > 0:09:20- Will you, Betty?- - Yes, of course.
0:09:20 > 0:09:22- I don't have any wool left. Hang on.
0:09:24 > 0:09:26- What's going on?
0:09:26 > 0:09:30- Hold the wool, Patsy, and - you'll have a new teddy in no time.
0:09:34 > 0:09:37- If you're a troubled turtle - or a startled starling...
0:09:37 > 0:09:40- ..call moo, baa, - double quack, double quack.
0:09:40 > 0:09:42- Let's get quacking!
0:09:42 > 0:09:42- .