0:00:00 > 0:00:00- 888
0:00:00 > 0:00:02- 888- - 888
0:00:02 > 0:00:05- # If you're a sad duck in the park
0:00:05 > 0:00:08- # Or a bear who's scared of the dark
0:00:10 > 0:00:12- # If you're a stressed out bat, - then hark!
0:00:13 > 0:00:16- # Call Hana's Helpline. - You'll be fine
0:00:17 > 0:00:20- # Moo, baa, - double quack, double quack
0:00:20 > 0:00:23- # Hana's always here
0:00:24 > 0:00:27- # Moo, baa, - double quack, double quack
0:00:28 > 0:00:31- # She makes problems disappear
0:00:32 > 0:00:34- # If you're a bird - who can't get off the ground
0:00:35 > 0:00:38- # Or an owl who makes an awful sound
0:00:39 > 0:00:42- # Or a giraffe - with the longest neck around
0:00:42 > 0:00:46- # Call Hana's Helpline. - You'll be fine
0:00:46 > 0:00:49- # Moo, baa, - double quack, double quack
0:00:50 > 0:00:52- # Hana's always here
0:00:54 > 0:00:57- # Moo, baa, - double quack, double quack
0:00:57 > 0:01:00- # She makes problems disappear #
0:01:05 > 0:01:07- Hello. My name is Bert.
0:01:07 > 0:01:11- My problem was - I didn't want to make an effort.
0:01:12 > 0:01:14- Come on, Bert.
0:01:15 > 0:01:17- Catch him, Francis.
0:01:17 > 0:01:19- Catch him, Francis.
0:01:19 > 0:01:21- Come on.
0:01:23 > 0:01:25- So easy.
0:01:27 > 0:01:29- Aw!
0:01:29 > 0:01:30- Bert!
0:01:30 > 0:01:32- What happened?
0:01:32 > 0:01:36- My paw. I've hurt my paw.
0:01:42 > 0:01:44- It hurts.
0:01:44 > 0:01:46- Almost done.
0:01:47 > 0:01:49- There we go. Done.
0:01:49 > 0:01:52- It still hurts.
0:01:52 > 0:01:56- You've twisted it. You'll be - as good as gold in a day or two.
0:02:00 > 0:02:03- OK, Beti, don't move.
0:02:03 > 0:02:06- Tea break - will never be the same again.
0:02:07 > 0:02:10- Let's see if my - biscuit dunking machine works.
0:02:11 > 0:02:14- I don't think this is a good idea.
0:02:14 > 0:02:16- I can dunk my biscuits - in my own tea.
0:02:17 > 0:02:22- It's even better when you have - a machine that does it for you.
0:02:22 > 0:02:24- Place your biscuit in the hand.
0:02:28 > 0:02:30- Off we go.
0:02:40 > 0:02:41- Owen!
0:02:41 > 0:02:44- Of course, - you have to open your mouth.
0:02:49 > 0:02:50- Hi, Bert.
0:02:51 > 0:02:53- No bandage?
0:02:53 > 0:02:55- No, the nurse says my arm is better.
0:02:57 > 0:02:58- I don't need it any more.
0:02:59 > 0:03:03- Hey, Bert, - let's throw some basketballs.
0:03:03 > 0:03:06- Um, no. My arm.
0:03:06 > 0:03:08- You said your arm was better.
0:03:09 > 0:03:10- OK then.
0:03:17 > 0:03:20- Go on then. - What are you waiting for?
0:03:20 > 0:03:23- Leave me alone. - I don't want to play.
0:03:23 > 0:03:25- It's a stupid game, anyway.
0:03:34 > 0:03:37- Hey, Bert, are you having problems?
0:03:37 > 0:03:40- Hey, Bert, are you having problems?- - No, I'm not. I was trying to miss.
0:03:46 > 0:03:48- Do you have a problem?
0:03:48 > 0:03:50- Yes. How did you know?
0:03:51 > 0:03:55- Phone Hana's Helpline on moo, baa, - double quack, double quack.
0:03:56 > 0:03:58- We'll find a solution.
0:03:59 > 0:04:04- Are you ready, Beti? - Are you ready to be dazzled?
0:04:04 > 0:04:06- No, I'm not.
0:04:06 > 0:04:08- I can cut my own cake, thanks.
0:04:09 > 0:04:11- Yes, Beti, but why bother?
0:04:12 > 0:04:15- This cake cutter does it for you.
0:04:16 > 0:04:18- I don't feel like cake right now.
0:04:23 > 0:04:25- PHONE RINGS
0:04:25 > 0:04:29- Moo, baa, double quack, - double quack. Hana... spea...
0:04:30 > 0:04:32- SHE CHOKES
0:04:35 > 0:04:38- No, Bert, I'm not eating my lunch.
0:04:38 > 0:04:42- I'm not angry. - Join me and Francis for a picnic.
0:04:42 > 0:04:44- I have to get out of this house.
0:04:46 > 0:04:48- Owen! Beti!
0:04:52 > 0:04:56- Francis, go and look - for a nice place for our picnic.
0:04:56 > 0:04:59- I want a quiet word with Bert.
0:04:59 > 0:05:01- OK, Mam.
0:05:02 > 0:05:05- I used to be a good - basketball player.
0:05:05 > 0:05:07- Now I'm good for nothing.
0:05:07 > 0:05:09- You like basketball, don't you?
0:05:09 > 0:05:11- You like basketball, don't you?- - Yes, Hana.
0:05:15 > 0:05:16- Stay down.
0:05:17 > 0:05:19- Why have things changed?
0:05:19 > 0:05:21- I hurt my arm.
0:05:21 > 0:05:24- I see. You're worried - it might happen again.
0:05:26 > 0:05:28- Help. I can't see.
0:05:28 > 0:05:29- Francis.
0:05:32 > 0:05:34- How silly. I've had enough.
0:05:35 > 0:05:37- Did you hurt yourself?
0:05:37 > 0:05:38- No, I'm OK.
0:05:39 > 0:05:41- Come on, let's try again.
0:05:41 > 0:05:44- Bert, go and look for some stones.
0:05:48 > 0:05:50- That was a lovely picnic.
0:05:50 > 0:05:54- Even though the blanket - almost blew off.
0:05:55 > 0:05:59- See, Bert? You need patience if - you want to succeed in this world.
0:06:00 > 0:06:02- That's easy for you to say.
0:06:02 > 0:06:04- You didn't hurt your paw.
0:06:09 > 0:06:10- BANGING
0:06:11 > 0:06:12- Oh, no, Owen. What now?
0:06:13 > 0:06:17- I've seen the future - of house cleaning.
0:06:17 > 0:06:23- Here it is, Beti - the best device - since owls started flying.
0:06:23 > 0:06:26- Bats were the first to fly.
0:06:26 > 0:06:27- Nonsense.
0:06:27 > 0:06:29- Nonsense.- - What does it do?
0:06:30 > 0:06:32- It fills shelves.
0:06:32 > 0:06:34- See this rubber ball?
0:06:34 > 0:06:36- Is this necessary, Owen?
0:06:36 > 0:06:38- Look, Beti.
0:06:38 > 0:06:42- This machine will slot it - onto the top shelf over there...
0:06:43 > 0:06:45- ..on the other side of the room.
0:06:45 > 0:06:47- Let's see.
0:06:47 > 0:06:51- No, Hana, - I'll never play basketball again.
0:06:51 > 0:06:53- I don't want to get injured.
0:06:54 > 0:06:59- If you practised a little bit, - you'd regain your confidence.
0:06:59 > 0:07:03- I don't want my confidence. - I don't want to get injured.
0:07:03 > 0:07:05- Stand back, Beti.
0:07:05 > 0:07:07- Do we have to do this?
0:07:07 > 0:07:10- You can stand in the way of science.
0:07:13 > 0:07:15- Watch out!
0:07:17 > 0:07:18- We-hey.
0:07:18 > 0:07:20- We-hey.- - Well done, Bert.
0:07:22 > 0:07:25- You should play basketball. - You're great.
0:07:27 > 0:07:29- You can do it. You know you can.
0:07:29 > 0:07:33- Relax. Remember what you - did earlier. Give it a go.
0:07:34 > 0:07:36- OK, Hana. Here we go.
0:07:44 > 0:07:46- Hooray. Great.
0:07:46 > 0:07:47- Hooray. Great.- - Well done, Bert.
0:07:49 > 0:07:52- Please, Owen. - Whatever it is, it won't work.
0:07:52 > 0:07:57- You need patience. If at first - you don't succeed, try, try again.
0:07:58 > 0:08:01- It's a bottle opener.
0:08:01 > 0:08:04- I can open my own bottles.
0:08:05 > 0:08:08- Yes, but this will save you - the trouble.
0:08:09 > 0:08:11- You place the golf ball in here...
0:08:22 > 0:08:23- PHONE RINGS
0:08:23 > 0:08:25- Owen!
0:08:29 > 0:08:31- Hello, Hana's Helpline.
0:08:32 > 0:08:34- How thoughtful of you.
0:08:34 > 0:08:36- Not everyone phones to thank me.
0:08:36 > 0:08:38- Goodbye.
0:08:38 > 0:08:40- That's a clever device, Owen.
0:08:40 > 0:08:44- It'll save me the trouble - of answering the phone.
0:08:44 > 0:08:46- It is clever...
0:08:46 > 0:08:49- ..but I don't like boasting.
0:08:49 > 0:08:51- I'm not that kind of owl.
0:08:54 > 0:08:56- Do you want to play, Bert?
0:08:56 > 0:09:01- Or are you scared - you might hurt your little paw?
0:09:01 > 0:09:05- Move, Ernie. - I'll show you how it should be done.
0:09:13 > 0:09:16- Wow. He's back to his best.
0:09:16 > 0:09:19- No, Ernie, he's even better.
0:09:27 > 0:09:31- Sometimes, it's hard to cope - and solve some problems.
0:09:31 > 0:09:33- It's important to persevere.
0:09:33 > 0:09:35- Like Bert.
0:09:36 > 0:09:41- Remember - if you're a little animal - with a big problem...
0:09:41 > 0:09:44- ..phone moo, baa, - double quack, double quack.
0:09:44 > 0:09:46- In double quack time.
0:09:48 > 0:09:50- # Moo, baa, - double quack, double quack
0:09:51 > 0:09:55- # Hana's always here
0:09:55 > 0:09:59- # Moo, baa, - double quack, double quack
0:09:59 > 0:10:02- # She makes problems disappear #
0:10:02 > 0:10:04- In double quack time.