0:00:00 > 0:00:00- 888
0:00:00 > 0:00:02- 888- - 888
0:00:02 > 0:00:05- # If you're a sad duck in the park
0:00:05 > 0:00:08- # Or a bear who's scared of the dark
0:00:10 > 0:00:12- # If you're a stressed out bat, - then hark!
0:00:13 > 0:00:16- # Call Hana's Helpline. - You'll be fine
0:00:17 > 0:00:20- # Moo, baa, - double quack, double quack
0:00:20 > 0:00:23- # Hana's always here
0:00:24 > 0:00:27- # Moo, baa, - double quack, double quack
0:00:28 > 0:00:31- # She makes problems disappear
0:00:32 > 0:00:34- # If you're a bird - who can't get off the ground
0:00:35 > 0:00:38- # Or an owl who makes an awful sound
0:00:39 > 0:00:42- # Or a giraffe - with the longest neck around
0:00:42 > 0:00:46- # Call Hana's Helpline. - You'll be fine
0:00:46 > 0:00:49- # Moo, baa, - double quack, double quack
0:00:50 > 0:00:52- # Hana's always here
0:00:54 > 0:00:57- # Moo, baa, - double quack, double quack
0:00:57 > 0:01:00- # She makes problems disappear #
0:01:03 > 0:01:04- My name is Lee.
0:01:04 > 0:01:09- My problem was I asked questions - but no-one had answers for me.
0:01:10 > 0:01:14- Some of us have fur - and some of us have feathers.
0:01:14 > 0:01:17- Some of us have shells.
0:01:17 > 0:01:22- Miss, Miss, - how many feathers do eagles have?
0:01:22 > 0:01:25- Oh... I... Um... I don't know.
0:01:27 > 0:01:30- 1, 2, 3, 4...
0:01:31 > 0:01:33- What's the world's tallest tree?
0:01:33 > 0:01:35- What's the world's tallest tree?- - Why do you want to know?
0:01:35 > 0:01:37- I'm doing an on-line quiz.
0:01:37 > 0:01:41- Oh, the tallest tree - in the world is a daisy tree...
0:01:42 > 0:01:45- ..which can be found - in South America.
0:01:45 > 0:01:48- The daisy tree.
0:01:48 > 0:01:50- I wonder.
0:01:51 > 0:01:53- Miss, Miss?
0:01:54 > 0:01:58- Does a centipede have shoes? - And where does he buy them?
0:01:58 > 0:01:59- I... Uh...
0:02:01 > 0:02:02- Miss, Miss?
0:02:03 > 0:02:03- Yes, Lee?
0:02:04 > 0:02:06- How do hippos keep clean - in a bath of mud?
0:02:07 > 0:02:08- Well...
0:02:08 > 0:02:10- Well...- - Why is the sky blue?
0:02:11 > 0:02:14- I don't know the answer - to every question.
0:02:14 > 0:02:17- Why don't you look it up - on a computer?
0:02:19 > 0:02:20- Mam?
0:02:20 > 0:02:22- Mam?- - Is that you, Lee?
0:02:22 > 0:02:24- Where's the computer?
0:02:24 > 0:02:27- Being repaired in the shop.
0:02:27 > 0:02:32- That's no help. Do you know - the answers to these questions?
0:02:33 > 0:02:36- No. No.
0:02:36 > 0:02:38- I don't think so.
0:02:38 > 0:02:41- No. No.
0:02:42 > 0:02:44- No. I'm sorry, Lee.
0:02:44 > 0:02:46- Thanks, Mam.
0:02:52 > 0:02:53- It's not always easy...
0:02:54 > 0:02:57- ..but we can solve problems - by facing them together.
0:02:58 > 0:03:01- If you're a little animal - with a big problem...
0:03:01 > 0:03:05- ..phone moo, baa, - double quack, double quack.
0:03:06 > 0:03:08- Hana might know the answers.
0:03:11 > 0:03:13- No. That's not right.
0:03:13 > 0:03:16- The highest anthill - is two miles high.
0:03:16 > 0:03:19- That's true. Believe you me.
0:03:19 > 0:03:21- I'm an owl and I'm very wise.
0:03:21 > 0:03:23- I know all sorts of things.
0:03:24 > 0:03:25- PHONE RINGS
0:03:25 > 0:03:28- Hana's Helpline. How can I help?
0:03:29 > 0:03:32- There are a number of things - I don't know.
0:03:32 > 0:03:34- I want the answers.
0:03:35 > 0:03:38- You've come to the right place. - I know all the answers.
0:03:39 > 0:03:41- I'm a wise owl.
0:03:42 > 0:03:44- Off you go.
0:03:44 > 0:03:48- Humming birds hum because if they - sang, they'd disturb the flowers.
0:03:50 > 0:03:53- I don't know what's wrong with you.
0:03:53 > 0:03:58- Humming birds hum because if they - sang, they'd disturb the flowers!
0:03:58 > 0:04:02- The highest anthill - is two miles high.
0:04:03 > 0:04:04- That's nonsense.
0:04:05 > 0:04:07- Mrs Winger, it's true.
0:04:07 > 0:04:11- An owl told me. A very wise owl.
0:04:11 > 0:04:14- I don't think he's wise. - He's just guessing.
0:04:15 > 0:04:17- Guessing?
0:04:18 > 0:04:20- ..328, 329...
0:04:20 > 0:04:22- What do you think?
0:04:23 > 0:04:25- Oh, no. Mrs Winger!
0:04:26 > 0:04:30- 1, 2, 3, 4...
0:04:33 > 0:04:34- You should phone Mam.
0:04:35 > 0:04:37- She has all the answers.
0:04:37 > 0:04:41- I phoned earlier - and they gave me the wrong answers.
0:04:41 > 0:04:45- You probably spoke to Owen. - Talk to Mam.
0:04:46 > 0:04:48- I'm not having much luck - with this quiz.
0:04:48 > 0:04:51- You haven't given me - the correct answers.
0:04:52 > 0:04:55- Why is the sky blue? - Because it's not old.
0:04:55 > 0:04:58- That's not the answer. - You're guessing.
0:04:58 > 0:05:00- No, I'm not.
0:05:01 > 0:05:03- PHONE RINGS
0:05:03 > 0:05:05- Hana's Helpline. Owen speaking.
0:05:06 > 0:05:09- Hello, Lee. - You want to speak to Hana.
0:05:09 > 0:05:11- I can give you all the answers.
0:05:12 > 0:05:14- No, I want to speak to Hana.
0:05:14 > 0:05:17- Yes, I know you're a wise owl...
0:05:17 > 0:05:19- ..but I have to speak to Hana.
0:05:20 > 0:05:21- Are you sure?
0:05:21 > 0:05:23- Are you sure?- - Thanks, Owen.
0:05:24 > 0:05:27- Hello, Lee. I'd love to help.
0:05:27 > 0:05:29- Come over straight away.
0:05:30 > 0:05:33- It's good to ask questions...
0:05:33 > 0:05:36- ..but adults - don't always have the answers.
0:05:36 > 0:05:38- I've never been wrong.
0:05:39 > 0:05:41- Sometimes, they're wrong.
0:05:41 > 0:05:44- That's not why - it's dark in the night.
0:05:45 > 0:05:48- Hana, - do you know why it's dark at night?
0:05:48 > 0:05:51- Because the sun goes to sleep.
0:05:51 > 0:05:53- I know. Mam told me.
0:05:54 > 0:05:56- I've never heard such rubbish.
0:05:56 > 0:06:00- I've never heard such rubbish.- - I know somewhere - where we can find all the answers.
0:06:00 > 0:06:02- Hm? Where?
0:06:02 > 0:06:04- The library.
0:06:04 > 0:06:07- ..535, 536...
0:06:08 > 0:06:10- ..537...
0:06:10 > 0:06:12- Hello, Ernie.
0:06:12 > 0:06:14- Hello, Lee. Francis.
0:06:14 > 0:06:16- Oh, no.
0:06:17 > 0:06:21- 1, 2, 3, 4...
0:06:22 > 0:06:24- What's a library?
0:06:24 > 0:06:27- A place where they keep books - for everyone to read.
0:06:35 > 0:06:37- Are you returning your books, - Francis?
0:06:38 > 0:06:44- That's not the only reason we're - here. We have many questions to ask.
0:06:44 > 0:06:46- Off you go.
0:06:46 > 0:06:48- Well, why is the sky blue?
0:06:49 > 0:06:52- I think that has something - to do with the sun's light...
0:06:53 > 0:06:55- ..and the way it's reflected.
0:06:55 > 0:06:58- You'll find the answers in here.
0:06:58 > 0:07:01- Why do humming birds hum?
0:07:01 > 0:07:05- Everything you need to know - about exotic animals.
0:07:06 > 0:07:12- I see. Humming birds hum because - that's the sound their wings make.
0:07:13 > 0:07:15- I didn't know that.
0:07:15 > 0:07:18- I knew that. I'd forgotten.
0:07:18 > 0:07:21- Now then, let's see.
0:07:21 > 0:07:26- The tallest ever anthill - measures two metres in height.
0:07:26 > 0:07:28- That's what I said.
0:07:28 > 0:07:32- You said two miles, not two metres.
0:07:32 > 0:07:33- I didn't.
0:07:52 > 0:07:54- Will you please leave immediately!
0:07:55 > 0:07:58- I always insist on silence - in the library...
0:07:58 > 0:08:01- ..so that people can read in peace.
0:08:01 > 0:08:05- If you want to borrow a book, - you have to sign for it.
0:08:06 > 0:08:08- Come on, Lee, I'll show you the CDs.
0:08:11 > 0:08:14- I'm not surprised she threw you out.
0:08:14 > 0:08:17- There are rules to follow - in a library.
0:08:17 > 0:08:20- You should be quiet - and not disturb other readers.
0:08:21 > 0:08:23- How am I going to finish my quiz?
0:08:25 > 0:08:28- I know someone who can help you.
0:08:30 > 0:08:34- How many eyes does a bee have?
0:08:34 > 0:08:35- How many eyes does a bee have?- - Five.
0:08:35 > 0:08:36- Five?
0:08:36 > 0:08:38- Five?- - That's the answer.
0:08:38 > 0:08:40- I knew that.
0:08:40 > 0:08:43- Where do snail shells come from?
0:08:43 > 0:08:45- Where do snail shells come from?- - Snails hatch from eggs.
0:08:45 > 0:08:51- When they're born, a piece of the - eggshell stays with them and grows.
0:08:51 > 0:08:54- I knew that. Just like squirrels.
0:08:57 > 0:09:01- You see, fish that live - in the sea drink water.
0:09:01 > 0:09:04- Fish that live in rivers - and lakes don't.
0:09:04 > 0:09:06- They absorb water.
0:09:06 > 0:09:07- Thanks, Lee.
0:09:10 > 0:09:11- Yes, Ernie?
0:09:11 > 0:09:13- Yes, Ernie?- - I know an answer.
0:09:14 > 0:09:16- Carry on.
0:09:16 > 0:09:20- An eagle has 733 feathers.
0:09:22 > 0:09:23- 732.
0:09:24 > 0:09:26- LAUGHTER
0:09:28 > 0:09:32- If you need to know something - and an adult can't help...
0:09:32 > 0:09:36- ..you can search on the internet - or read a book in the library.
0:09:36 > 0:09:40- If you're a little animal - with a big problem...
0:09:40 > 0:09:43- ..phone moo, baa, - double quack, double quack.
0:09:44 > 0:09:47- In double quack time.
0:09:48 > 0:09:50- # Moo, baa, - double quack, double quack
0:09:51 > 0:09:55- # Hana's always here
0:09:55 > 0:09:59- # Moo, baa, - double quack, double quack
0:09:59 > 0:10:02- # She makes problems disappear #
0:10:02 > 0:10:04- In double quack time.
0:10:04 > 0:10:04- .