0:00:00 > 0:00:00- 888
0:00:00 > 0:00:02- 888- - 888
0:00:02 > 0:00:05- # If you're a sad duck in the park
0:00:05 > 0:00:08- # Or a bear who's scared of the dark
0:00:10 > 0:00:12- # If you're a stressed out bat, - then hark!
0:00:13 > 0:00:16- # Call Hana's Helpline. - You'll be fine
0:00:17 > 0:00:20- # Moo, baa, - double quack, double quack
0:00:20 > 0:00:23- # Hana's always here
0:00:24 > 0:00:27- # Moo, baa, - double quack, double quack
0:00:28 > 0:00:31- # She makes problems disappear
0:00:32 > 0:00:34- # If you're a bird - who can't get off the ground
0:00:35 > 0:00:38- # Or an owl who makes an awful sound
0:00:39 > 0:00:42- # Or a giraffe - with the longest neck around
0:00:42 > 0:00:46- # Call Hana's Helpline. - You'll be fine
0:00:46 > 0:00:49- # Moo, baa, - double quack, double quack
0:00:50 > 0:00:52- # Hana's always here
0:00:54 > 0:00:57- # Moo, baa, - double quack, double quack
0:00:57 > 0:01:00- # She makes problems disappear #
0:01:03 > 0:01:05- My name is Hywel.
0:01:05 > 0:01:08- My problem is I have a longing - for my previous home.
0:01:11 > 0:01:13- Are you wearing your vest?
0:01:13 > 0:01:16- I don't need one, Mam.
0:01:28 > 0:01:30- ..across the country.
0:01:31 > 0:01:33- It's another sunny day.
0:01:39 > 0:01:40- Is this new?
0:01:40 > 0:01:44- Magic porridge - - it'll make you howl like a wolf.
0:01:44 > 0:01:46- Ow-whoo!
0:01:46 > 0:01:48- Oh-whoo!
0:01:48 > 0:01:50- What's that?
0:01:50 > 0:01:56- A large rubber ring. Francis and I - can go swimming after school.
0:01:56 > 0:01:59- Great. - Shouldn't you inflate it first?
0:01:59 > 0:02:01- Good idea.
0:02:03 > 0:02:05- And he blew.
0:02:05 > 0:02:08- And he blew.
0:02:12 > 0:02:14- He blew everything down.
0:02:23 > 0:02:25- Ernie, stop that now.
0:02:25 > 0:02:29- I'm sorry, Mrs Winger. - I was aiming for Douglas.
0:02:30 > 0:02:33- Silence, children. - I have some good news.
0:02:34 > 0:02:36- Hywel has moved here from Iceland.
0:02:36 > 0:02:40- He'll be joining our class. - Say hello to Hywel.
0:02:40 > 0:02:41- Hello, Hywel.
0:02:45 > 0:02:48- Do you always dress - like a choir's conductor?
0:02:49 > 0:02:50- Ernie!
0:02:52 > 0:02:54- # Dip, dip, fun and hip
0:02:54 > 0:02:56- # Here's the ball, now throw it back
0:02:57 > 0:02:58- # Dip, dip #
0:02:58 > 0:03:00- That's a fun game.
0:03:02 > 0:03:04- Orange snow.
0:03:04 > 0:03:06- Whee.
0:03:07 > 0:03:08- Whee.
0:03:09 > 0:03:11- Oops, I'm sorry. - You're covered in sand.
0:03:12 > 0:03:14- What's that brown stuff?
0:03:15 > 0:03:16- It's my breakfast.
0:03:18 > 0:03:21- That's a great sand castle.
0:03:21 > 0:03:23- It's not a castle. It's an igloo.
0:03:23 > 0:03:25- It's not a castle. It's an igloo.- - Igl-what?
0:03:25 > 0:03:27- An igloo - a house made of snow.
0:03:28 > 0:03:31- Everyone lives in igloos - where I come from.
0:03:32 > 0:03:33- Can I play?
0:03:34 > 0:03:35- What a hopeless castle.
0:03:36 > 0:03:37- Don't you dare.
0:03:38 > 0:03:40- It's not even the right shape.
0:03:52 > 0:03:54- Oh, to be at home.
0:03:57 > 0:03:58- Who are you?
0:03:58 > 0:04:00- Who are you?- - I'm Hana.
0:04:00 > 0:04:05- It's not easy but we can solve - problems by facing them together.
0:04:07 > 0:04:11- If you're a little animal - with a big problem...
0:04:11 > 0:04:14- ..phone moo, baa, - double quack, double quack.
0:04:15 > 0:04:18- That's it. That's what I'll do.
0:04:20 > 0:04:23- Moo, baa, - double quack, double quack.
0:04:29 > 0:04:32- Moo, baa, - double quack, double quack.
0:04:32 > 0:04:34- Time for a cuppa.
0:04:34 > 0:04:38- My favourite time of day. - What's in the cake?
0:04:38 > 0:04:39- It's a...
0:04:40 > 0:04:42- ..pineapple upside-down.
0:04:42 > 0:04:43- I see.
0:04:44 > 0:04:46- PHONE RINGS
0:04:46 > 0:04:48- Can you answer that?
0:04:48 > 0:04:51- Lovely hat. - Almost nice enough to eat.
0:04:53 > 0:04:58- Hana's Helpline. - Owen here, the all-knowing owl.
0:04:59 > 0:05:01- How do you get to Iceland?
0:05:01 > 0:05:05- It's easy. - Follow your beak down the Red Road.
0:05:05 > 0:05:10- Left at the Three Pigs Park and - past the Two Little Dogs shoe shop.
0:05:15 > 0:05:17- This is a new way to Iceland.
0:05:22 > 0:05:26- This isn't Iceland. - There are no igloos here.
0:05:28 > 0:05:32- Staff announcement. - Please make your way to Aisle 3.
0:05:34 > 0:05:36- Hywel? Hywel?
0:05:37 > 0:05:41- Have you seen Hywel? He was meant - to be home half an hour ago.
0:05:41 > 0:05:44- I saw him after school. - He was walking that way.
0:05:45 > 0:05:47- That's not the way home.
0:05:48 > 0:05:51- Oh, dear. I think I'm lost.
0:06:00 > 0:06:02- Can we have an Arctic roll for tea?
0:06:02 > 0:06:04- Can we have an Arctic roll for tea?- - Waaarrrggghhh!
0:06:04 > 0:06:06- Watch out.
0:06:08 > 0:06:12- Hello, Hywel. - I wasn't expecting to see you here.
0:06:12 > 0:06:17- Everything is so different - in school. I'm not happy there.
0:06:18 > 0:06:20- I wanted to return to my old home.
0:06:21 > 0:06:24- I phoned Hana's Helpline - and they told me to come here.
0:06:24 > 0:06:26- It doesn't look like Iceland.
0:06:27 > 0:06:31- It's a shop. It's called Iceland - because they sell frozen food.
0:06:32 > 0:06:35- I'm sorry, Hywel. - I think Owen misunderstood you.
0:06:35 > 0:06:37- Again.
0:06:37 > 0:06:40- Do they eat Arctic rolls - where you live?
0:06:40 > 0:06:42- Yes, they're tasty.
0:06:42 > 0:06:45- So everything isn't different.
0:06:45 > 0:06:47- Mam, can Hywel come for tea?
0:06:48 > 0:06:50- Hywel.
0:06:51 > 0:06:53- Where have you been?
0:06:53 > 0:06:56- You should always tell me - where you're going.
0:06:57 > 0:06:59- I'm sorry. I wanted to go home.
0:06:59 > 0:07:02- This is your home now. Who's this?
0:07:02 > 0:07:05- This is Francis, my new friend.
0:07:05 > 0:07:07- Can I have supper with him?
0:07:07 > 0:07:10- Can I have supper with him?- - Yes, if it's OK with his mother.
0:07:10 > 0:07:12- Yes. We'll look after him.
0:07:12 > 0:07:16- We'd better go home - before the ice cream melts.
0:07:17 > 0:07:20- What's your favourite - breakfast cereal?
0:07:20 > 0:07:22- Magic porridge.
0:07:22 > 0:07:24- Magic porridge.- - Mine, too. Oooh!
0:07:24 > 0:07:26- What's your favourite sweet?
0:07:26 > 0:07:29- Chocolate snowballs.
0:07:29 > 0:07:32- What? That's my favourite, too.
0:07:32 > 0:07:35- It's not so different here - after all.
0:07:35 > 0:07:36- It is.
0:07:37 > 0:07:39- It never snows here.
0:07:39 > 0:07:44- I can't do my favourite thing - in the whole world - sledging.
0:07:44 > 0:07:48- It always feels odd - when you move somewhere new.
0:07:48 > 0:07:53- The food, the weather, how people - talk, even the game children play.
0:07:53 > 0:07:58- You'll get used to that. Soon, - it won't feel different at all.
0:07:59 > 0:08:02- But I want to go out on my sledge.
0:08:04 > 0:08:07- Francis, ready to go swimming?
0:08:07 > 0:08:09- Where are you going?
0:08:09 > 0:08:11- Where are you going?- - To the swimming pool.
0:08:11 > 0:08:15- You don't always need a sledge - to go sledging.
0:08:15 > 0:08:18- And you don't always need snow.
0:08:23 > 0:08:25- Watch this.
0:08:29 > 0:08:31- That looks like fun. - Can I have a go?
0:08:31 > 0:08:33- Of course.
0:08:35 > 0:08:37- Look at me.
0:08:42 > 0:08:44- What are you doing?
0:08:44 > 0:08:45- We're sledging.
0:08:46 > 0:08:48- Can I play?
0:08:48 > 0:08:51- First, have you got anything - to say to Hywel?
0:08:51 > 0:08:55- I'm sorry for laughing at you - and destroying your igloo.
0:08:56 > 0:09:00- It's OK. Snow igloos are better - than sand igloos anyway.
0:09:04 > 0:09:06- One, two, three.
0:09:06 > 0:09:08- Sledging.
0:09:10 > 0:09:11- And jumping.
0:09:14 > 0:09:16- Splash!
0:09:19 > 0:09:21- I think I'll be happy here.
0:09:23 > 0:09:25- Hywel was so fond of his old home...
0:09:26 > 0:09:28- ..he didn't want to live - anywhere else.
0:09:29 > 0:09:32- New places - can feel different at the start...
0:09:32 > 0:09:37- ..but you can make new friends - and learn new ways of having fun.
0:09:38 > 0:09:41- If you're a little animal - with a big problem...
0:09:41 > 0:09:44- ..phone moo, baa, - double quack, double quack.
0:09:45 > 0:09:47- In double quack time.
0:09:48 > 0:09:51- # Moo, baa, - double quack, double quack
0:09:51 > 0:09:55- # Hana's always here
0:09:55 > 0:09:59- # Moo, baa, - double quack, double quack
0:09:59 > 0:10:02- # She makes problems disappear #
0:10:02 > 0:10:04- In double quack time.
0:10:04 > 0:10:04- .