0:00:00 > 0:00:00- 888
0:00:00 > 0:00:02- 888- - 888
0:00:02 > 0:00:05- # If you're a sad duck in the park
0:00:05 > 0:00:08- # Or a bear who's scared of the dark
0:00:10 > 0:00:12- # If you're a stressed out bat, - then hark!
0:00:13 > 0:00:16- # Call Hana's Helpline. - You'll be fine
0:00:17 > 0:00:20- # Moo, baa, - double quack, double quack
0:00:20 > 0:00:23- # Hana's always here
0:00:24 > 0:00:27- # Moo, baa, - double quack, double quack
0:00:28 > 0:00:31- # She makes problems disappear
0:00:32 > 0:00:34- # If you're a bird - who can't get off the ground
0:00:35 > 0:00:38- # Or an owl who makes an awful sound
0:00:39 > 0:00:42- # Or a giraffe - with the longest neck around
0:00:42 > 0:00:46- # Call Hana's Helpline. - You'll be fine
0:00:46 > 0:00:49- # Moo, baa, - double quack, double quack
0:00:50 > 0:00:52- # Hana's always here
0:00:54 > 0:00:57- # Moo, baa, - double quack, double quack
0:00:57 > 0:01:00- # She makes problems disappear #
0:01:06 > 0:01:08- My name is Muzzy.
0:01:08 > 0:01:11- I could never reach the toilet - in time.
0:01:15 > 0:01:17- Me.
0:01:19 > 0:01:21- Ooh!
0:01:22 > 0:01:24- Can I see? Did she win?
0:01:26 > 0:01:28- We haven't reached the main prize.
0:01:28 > 0:01:31- We haven't reached the main prize.- - It might be my turn next.
0:01:31 > 0:01:33- Mrs Winger?
0:01:33 > 0:01:34- Yes, love?
0:01:34 > 0:01:39- Yes, love?- - Oh, dear. I've wet myself. Again.
0:01:39 > 0:01:43- Oh, Muzzy, you have to ask - before it's too late.
0:01:43 > 0:01:45- Do you want help to change?
0:01:48 > 0:01:50- PHONE RINGS
0:01:50 > 0:01:51- Hana's helpline. One moment.
0:01:51 > 0:01:53- Hana's helpline. One moment.- - Where's Owen?
0:01:53 > 0:01:55- Who knows? He's meant to be on duty.
0:01:55 > 0:01:57- Who knows? He's meant to be on duty.- - Good morning.
0:01:57 > 0:02:00- It's a great start to the morning.
0:02:00 > 0:02:02- The early bird and all that.
0:02:02 > 0:02:06- You were meant to be here - at nine o'clock.
0:02:06 > 0:02:09- Oops. Am I late again?
0:02:10 > 0:02:12- Why does this always happen to me?
0:02:12 > 0:02:15- Why does this always happen to me?- - It's OK. You'll grow out of it.
0:02:15 > 0:02:18- What if I don't? - What if I never grow out of it?
0:02:24 > 0:02:26- Are you OK?
0:02:27 > 0:02:31- Moo, baa, - double quack, double quack.
0:02:32 > 0:02:34- I know, I'll phone Hana.
0:02:35 > 0:02:38- A pocket watch. - You'll never be late again.
0:02:39 > 0:02:44- Betty, you're so kind, but I - can't accept this. It's too much.
0:02:44 > 0:02:48- I insist. You won't be late anymore.
0:02:48 > 0:02:52- OK, because I'll be able - to tell the time. Thanks, Betty.
0:02:53 > 0:02:55- No, no, it's a pocket watch.
0:02:55 > 0:02:59- You're supposed to keep it with you. - What time is it?
0:02:59 > 0:03:01- The time is... Um...
0:03:01 > 0:03:05- I think it's time for a biscuit.
0:03:05 > 0:03:07- Is it really?
0:03:09 > 0:03:11- PHONE RINGS
0:03:11 > 0:03:13- Hana's Helpline. Yes, Muzzy?
0:03:13 > 0:03:16- Hana can see you, yes. What time?
0:03:17 > 0:03:19- Let me see.
0:03:19 > 0:03:22- I know - come in as soon as you can.
0:03:24 > 0:03:28- The problem is I never reach - the school's toilet in time.
0:03:29 > 0:03:32- It's odd you only have - a problem in school.
0:03:32 > 0:03:38- Don't even say it. I might be small - but I'm not going to wear a nappy.
0:03:38 > 0:03:40- They're for babies.
0:03:40 > 0:03:43- I understand. Let's crack on.
0:03:43 > 0:03:46- We'll start at the beginning.
0:03:46 > 0:03:49- I want to see - if you can undress properly.
0:03:49 > 0:03:52- Those dungarees look rather awkward.
0:03:53 > 0:03:55- It's easy.
0:03:55 > 0:03:57- That was quick.
0:03:58 > 0:04:00- Getting undressed isn't a problem.
0:04:01 > 0:04:05- How long does it take you to go - from the classroom to the toilet?
0:04:06 > 0:04:09- We want to know - if you can reach in time.
0:04:09 > 0:04:10- You keep the time.
0:04:11 > 0:04:13- Me? With my new watch?
0:04:13 > 0:04:16- I think you should do that, Hana.
0:04:16 > 0:04:18- On your marks, get set, go.
0:04:34 > 0:04:38- Oh, dear. Reaching the toilet - in time isn't a problem.
0:04:38 > 0:04:39- You're incredible.
0:04:40 > 0:04:42- I might be small but I'm fast.
0:04:43 > 0:04:46- A hand dryer. Lovely. - I can fluff my wings.
0:04:46 > 0:04:48- Not the dryer.
0:04:54 > 0:04:56- I'm OK, Hana. Really, I am.
0:04:57 > 0:04:58- I didn't hear you.
0:04:59 > 0:05:01- I know. Sometimes I speak quietly.
0:05:02 > 0:05:04- Eureka. That's it.
0:05:04 > 0:05:08- Your quiet voice is the reason - you don't get here in time.
0:05:08 > 0:05:11- Mrs Winger can't hear you asking.
0:05:11 > 0:05:13- Interesting. You might be right.
0:05:14 > 0:05:17- Of course I'm right. - I know what to do, too.
0:05:17 > 0:05:19- I'll see you in the park at six.
0:05:21 > 0:05:24- Here you are. - I've been waiting for ages.
0:05:25 > 0:05:28- We're on time and so should - you be with your new watch.
0:05:29 > 0:05:32- Anyway, let's get started. - Everyone up the slide.
0:05:32 > 0:05:34- Why?
0:05:34 > 0:05:39- To show you what to say - when you need to go to the toilet.
0:05:39 > 0:05:44- I want you to shout "I want to go - to the toilet" as loud as you can.
0:05:44 > 0:05:46- I want to go to the toilet.
0:05:46 > 0:05:49- I want to go to the toilet.- - Good, but I want you to shout it.
0:05:49 > 0:05:51- I want to go to the toilet.
0:05:51 > 0:05:53- I want to go to the toilet.- - Louder, Betty, louder.
0:05:55 > 0:05:57- I want to go to the toilet.
0:06:01 > 0:06:03- Come on, Muzzy.
0:06:03 > 0:06:04- Come on, Muzzy.- - It's silly.
0:06:04 > 0:06:07- Come on, Muzzy.- - It's silly.- - What if you really needed to go?
0:06:07 > 0:06:09- I want to go to the toilet.
0:06:09 > 0:06:13- I want to go to the toilet.- - That sounded like a tiny mouse.
0:06:13 > 0:06:16- I want to hear a booming voice.
0:06:16 > 0:06:18- I want to go to the toilet.
0:06:18 > 0:06:21- Make sure everyone hears.
0:06:21 > 0:06:23- I want to go to the toilet.
0:06:25 > 0:06:27- I want to go to the toilet.
0:06:28 > 0:06:30- I think we get the picture.
0:06:31 > 0:06:33- Uh, no, I don't think you do.
0:06:33 > 0:06:35- I really want to go to the toilet.
0:06:39 > 0:06:44- I won't be long. Muzzy, - can you pass me that pink directory?
0:06:47 > 0:06:51- I'll help you. - It must be hard being so small.
0:06:51 > 0:06:53- You get used to it.
0:06:53 > 0:06:55- I'll give this to Mam.
0:06:56 > 0:06:57- Oh, oh!
0:06:58 > 0:06:59- Are you OK?
0:06:59 > 0:07:02- Are you OK?- - Can I...? Oops.
0:07:02 > 0:07:05- Don't worry. - There's no need to be shy.
0:07:05 > 0:07:08- I don't understand. - Why didn't you shout?
0:07:08 > 0:07:11- I want to go to the toilet!
0:07:11 > 0:07:12- I don't know.
0:07:12 > 0:07:15- I don't know.- - I know why. Muzzy's shy.
0:07:15 > 0:07:18- Why? - You can reach the toilet in time.
0:07:18 > 0:07:22- You can undress yourself quickly.
0:07:22 > 0:07:25- You know how to ask - to go to the toilet.
0:07:25 > 0:07:28- There must be something else - bothering you.
0:07:29 > 0:07:31- For a small mouse, - you're very complex.
0:07:32 > 0:07:35- Ah! That's it. You're a small mouse.
0:07:35 > 0:07:40- Do you think the school toilet - is too high for you?
0:07:40 > 0:07:42- Don't be shy, Muzzy.
0:07:42 > 0:07:46- Yes. The school toilet - is higher than the one at home.
0:07:46 > 0:07:50- It's too high for me. - I can't reach it.
0:07:50 > 0:07:53- I need help. It's awkward.
0:07:54 > 0:07:56- Don't be afraid to ask for help.
0:07:56 > 0:07:59- It's the only way - to solve your problem.
0:07:59 > 0:08:01- Can you help?
0:08:01 > 0:08:06- I'm sure I can. Phone Betty - and tell her to meet us at nine.
0:08:13 > 0:08:15- Ah, you started without me.
0:08:15 > 0:08:18- What time do you call this? Well?
0:08:18 > 0:08:20- Half past... Quarter to...
0:08:21 > 0:08:22- I don't know.
0:08:22 > 0:08:25- I can't tell the time.
0:08:25 > 0:08:27- I understand.
0:08:27 > 0:08:29- I was too shy to tell you.
0:08:29 > 0:08:34- I'm meant to be a wise owl - but I can't tell the time.
0:08:34 > 0:08:37- There's no need to be shy, Owen. - Let me help.
0:08:38 > 0:08:39- Can you help me?
0:08:39 > 0:08:41- Can you help me?- - Of course.
0:08:41 > 0:08:44- Betty and I will teach you - how to tell the time.
0:08:47 > 0:08:48- You made this for me?
0:08:48 > 0:08:53- You made this for me?- - Now, you can reach the toilet.
0:08:55 > 0:08:57- Thanks.
0:08:57 > 0:08:59- Never be too shy to ask for help.
0:09:00 > 0:09:05- It's 2.10pm. - Time to play pass the parcel.
0:09:08 > 0:09:10- Me next.
0:09:12 > 0:09:14- I want to go to the toilet.
0:09:14 > 0:09:16- Off you go.
0:09:16 > 0:09:18- I want to go to the toilet.
0:09:34 > 0:09:36- Wehey!
0:09:37 > 0:09:41- If you're a little animal - in big trouble, phone me...
0:09:41 > 0:09:44- ..on moo, baa, - double quack, double quack.
0:09:45 > 0:09:46- In double quack time.
0:09:48 > 0:09:51- # Moo, baa, - double quack, double quack
0:09:51 > 0:09:55- # Hana's always here
0:09:55 > 0:09:58- # Moo, baa, - double quack, double quack
0:09:58 > 0:10:02- # She makes problems disappear #
0:10:02 > 0:10:04- In double quack time.
0:10:04 > 0:10:04- .