0:00:00 > 0:00:00- 888
0:00:00 > 0:00:02- 888
0:00:02 > 0:00:05- # If you're a sad duck in the park
0:00:05 > 0:00:08- # Or a bear who's scared of the dark
0:00:10 > 0:00:12- # If you're a stressed out bat, - then hark!
0:00:13 > 0:00:16- # Call Hana's Helpline. - You'll be fine
0:00:17 > 0:00:20- # Moo, baa, - double quack, double quack
0:00:20 > 0:00:23- # Hana's always here
0:00:24 > 0:00:27- # Moo, baa, - double quack, double quack
0:00:28 > 0:00:31- # She makes problems disappear
0:00:32 > 0:00:34- # If you're a bird - who can't get off the ground
0:00:35 > 0:00:38- # Or an owl who makes an awful sound
0:00:39 > 0:00:42- # Or a giraffe - with the longest neck around
0:00:42 > 0:00:46- # Call Hana's Helpline. - You'll be fine
0:00:46 > 0:00:49- # Moo, baa, - double quack, double quack
0:00:50 > 0:00:52- # Hana's always here
0:00:54 > 0:00:56- # Moo, baa, - double quack, double quack
0:00:57 > 0:01:00- # She makes problems disappear #
0:01:03 > 0:01:06- Hello. My name is Greta.
0:01:06 > 0:01:09- Everyone thought - I was ignoring them.
0:01:10 > 0:01:13- Come on, we're late.
0:01:13 > 0:01:14- Come on.
0:01:14 > 0:01:16- Come on.- - Hurry up.
0:01:16 > 0:01:19- Hello, is this your first day?
0:01:22 > 0:01:24- Yeah?
0:01:24 > 0:01:27- Yeah?- - Is this your first day?
0:01:28 > 0:01:30- Why are you ignoring me?
0:01:33 > 0:01:35- SCHOOL BELL
0:01:36 > 0:01:39- Today, we have a new pupil - and her name is Greta.
0:01:39 > 0:01:41- Stand up and say hello.
0:01:44 > 0:01:47- Greta, I asked you to stand up.
0:01:49 > 0:01:50- What?
0:01:51 > 0:01:55- Pay attention, Greta. - You were in dreamland.
0:02:03 > 0:02:05- CLATTER
0:02:06 > 0:02:08- What was that?
0:02:10 > 0:02:14- What kind of beans - don't grow in the garden?
0:02:14 > 0:02:15- Me, me!
0:02:15 > 0:02:16- Francis.
0:02:16 > 0:02:17- Francis.- - Jelly beans.
0:02:18 > 0:02:19- Exactly.
0:02:20 > 0:02:21- Yeah!
0:02:21 > 0:02:22- Don't you enjoy quizzes?
0:02:22 > 0:02:24- Don't you enjoy quizzes?- - What do you want?
0:02:24 > 0:02:28- Francis, Greta, don't talk in class.
0:02:29 > 0:02:33- Now, what rises in the morning - and goes down at night?
0:02:33 > 0:02:35- Greta, do you know the answer?
0:02:36 > 0:02:37- What's the question?
0:02:38 > 0:02:42- Francis, Greta, - I told you not to talk in class.
0:02:42 > 0:02:45- Hands on heads and silence.
0:02:45 > 0:02:49- Why are we doing this? Is it a game?
0:02:50 > 0:02:51- I know.
0:02:51 > 0:02:53- I know.- - Yes, Ernie?
0:02:53 > 0:02:55- The sun.
0:02:56 > 0:03:00- Eight points for your team - and seven for Francis's team.
0:03:00 > 0:03:01- Well done.
0:03:02 > 0:03:03- Yippee!
0:03:07 > 0:03:10- That noise is coming from the pipes.
0:03:10 > 0:03:12- I'll phone the plumber.
0:03:13 > 0:03:15- No, I'll sort it out.
0:03:15 > 0:03:19- Owen, you don't know anything - about plumbing.
0:03:19 > 0:03:24- What is there to know? All you - have to do is connect some pipes.
0:03:35 > 0:03:39- It's such a nice day - I've bought - some lollipops. Who wants one?
0:03:40 > 0:03:41- Me!
0:03:41 > 0:03:43- I want a chocolate lollipop.
0:03:48 > 0:03:50- Greta, would you like one?
0:03:54 > 0:03:56- I'll take hers.
0:03:59 > 0:04:02- I can't believe you don't want one.
0:04:02 > 0:04:03- I did want one.
0:04:03 > 0:04:05- Would you like some of mine?
0:04:05 > 0:04:07- Would you like some of mine?- - No, thanks.
0:04:10 > 0:04:14- Moo, baa, - double quack, double quack.
0:04:14 > 0:04:17- That's Mam. She helps people.
0:04:24 > 0:04:26- PHONE RINGS
0:04:26 > 0:04:27- Sshh!
0:04:27 > 0:04:30- Hana's Helpline, Hana speaking.
0:04:30 > 0:04:34- Hello? Hello? Is there anyone there?
0:04:35 > 0:04:37- Hello? Hello?
0:04:37 > 0:04:39- Hello!
0:04:39 > 0:04:41- What's wrong, Greta?
0:04:41 > 0:04:45- I can't hear anything. - It doesn't work.
0:04:45 > 0:04:46- Can I try?
0:04:48 > 0:04:50- Hello?
0:04:50 > 0:04:54- I see what you mean. - It's very noisy at the other end.
0:04:54 > 0:04:57- Hello? Hello?
0:04:58 > 0:05:01- Is that you, Mam? - Greta was trying to phone you.
0:05:03 > 0:05:06- Can she come home with me - to have some ice cream?
0:05:06 > 0:05:08- Thanks, Mam. Bye.
0:05:11 > 0:05:14- You wanted a lollipop - but you didn't have one.
0:05:15 > 0:05:17- Mrs Winger didn't ask me.
0:05:17 > 0:05:20- That's odd. I'm sure she asked you.
0:05:21 > 0:05:25- This is a mystery. - We'll solve it somehow.
0:05:26 > 0:05:28- Come with me.
0:05:29 > 0:05:32- Now, Greta, - do you know what I'm saying?
0:05:32 > 0:05:34- Of course.
0:05:34 > 0:05:36- BANGING
0:05:36 > 0:05:38- Stay still, silly pipe.
0:05:39 > 0:05:42- You're funny. - Do you want me to jump, too?
0:05:42 > 0:05:45- Didn't you hear that noise?
0:05:45 > 0:05:48- I'll teach you not to bend there!
0:05:48 > 0:05:52- Hmm. Interesting. - Francis, come here for a moment.
0:05:54 > 0:05:55- Yes, Mam?
0:05:55 > 0:05:58- Why do people think - Greta's ignoring them?
0:05:59 > 0:06:01- She can hear me but not Owen.
0:06:02 > 0:06:05- Betty falls asleep when Owen talks!
0:06:15 > 0:06:16- Ooh!
0:06:16 > 0:06:19- What was that?
0:06:20 > 0:06:21- Wow!
0:06:24 > 0:06:26- Owen!
0:06:27 > 0:06:29- I'd better phone the plumber.
0:06:33 > 0:06:35- All done.
0:06:36 > 0:06:39- Easy. I could have done that.
0:06:41 > 0:06:46- Peace at last, Greta. No more noise.
0:06:46 > 0:06:47- Noise? What noise?
0:06:48 > 0:06:51- The pipes. - Didn't you hear the noise?
0:06:51 > 0:06:53- I don't hear noise.
0:06:53 > 0:06:55- That's what's wrong with you.
0:06:55 > 0:07:00- Mrs Winger asked if you wanted - a lollipop but you didn't hear her.
0:07:00 > 0:07:02- I couldn't see her beak move.
0:07:02 > 0:07:08- My ears are blocked and I lip read - to understand what people say.
0:07:09 > 0:07:11- We should go and see the doctor.
0:07:11 > 0:07:13- He could help you.
0:07:18 > 0:07:21- Now then, can you wear these for me?
0:07:22 > 0:07:25- When you hear a sound, - press the button.
0:07:25 > 0:07:28- When I show this, we'll start. OK?
0:07:29 > 0:07:31- Ooh, mm.
0:07:33 > 0:07:34- BUZZ
0:07:37 > 0:07:38- BUZZ
0:07:40 > 0:07:43- Just as I thought. - You're hard of hearing.
0:07:44 > 0:07:46- Can you help?
0:07:46 > 0:07:48- Oh, yes. Greta has glue ear.
0:07:48 > 0:07:52- She has wax - which sticks in her ears...
0:07:52 > 0:07:55- ..and that's why - you can't hear properly.
0:07:55 > 0:07:58- I'll book you in for an operation.
0:08:01 > 0:08:04- Hello, Greta. Here are some bananas.
0:08:04 > 0:08:06- Thank you.
0:08:06 > 0:08:09- Is 'some' meant to be more than one?
0:08:09 > 0:08:13- I'm sorry about that. - I was hungry on my way here.
0:08:13 > 0:08:16- Your hearing has improved.
0:08:16 > 0:08:23- Yes. The doctor used a little tube - to suck out all the sticky wax.
0:08:23 > 0:08:25- Are you getting used to it?
0:08:25 > 0:08:29- Are you getting used to it?- - It's odd but my hearing's better.
0:08:29 > 0:08:31- OWEN BURPS
0:08:31 > 0:08:33- Owen!
0:08:35 > 0:08:38- Owen, can I have a word?
0:08:38 > 0:08:40- I wanted to thank you.
0:08:40 > 0:08:43- I wanted to thank you.- - Really? Why?
0:08:44 > 0:08:46- For not fixing the pipes.
0:08:46 > 0:08:48- It was nothing. Eh?!
0:08:48 > 0:08:53- Without you, we would never have - solved Greta's hearing problem.
0:08:53 > 0:08:58- You can be a handful at times but I - wouldn't change you for the world.
0:09:06 > 0:09:11- Finally, - what's long, shiny and hisses?
0:09:11 > 0:09:12- Me! Me!
0:09:12 > 0:09:14- Me! Me!- - Yes, Greta?
0:09:14 > 0:09:16- A slimy snake.
0:09:17 > 0:09:20- Well done, Greta. - Another correct answer.
0:09:21 > 0:09:23- Your team have won.
0:09:23 > 0:09:26- I'm glad you're on my team.
0:09:26 > 0:09:28- Me, too.
0:09:32 > 0:09:34- Thanks to Hana, I can hear properly.
0:09:35 > 0:09:38- No-one thinks I ignore them - anymore.
0:09:38 > 0:09:44- If you have a problem, phone moo, - baa, double quack, double quack.
0:09:45 > 0:09:47- In double quack time!
0:09:48 > 0:09:51- # Moo, baa, - double quack, double quack
0:09:51 > 0:09:55- # Hana's always here
0:09:55 > 0:09:59- # Moo, baa, - double quack, double quack
0:09:59 > 0:10:02- # She makes problems disappear #
0:10:02 > 0:10:04- In double quack time!
0:10:04 > 0:10:04- .