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0:00:02 > 0:00:05- # If you're a sad duck in the park
0:00:05 > 0:00:08- # Or a bear who's scared of the dark
0:00:10 > 0:00:12- # If you're a stressed out bat, - then hark!
0:00:13 > 0:00:16- # Call Hana's Helpline. - You'll be fine
0:00:17 > 0:00:20- # Moo, baa, - double quack, double quack
0:00:20 > 0:00:23- # Hana's always here
0:00:24 > 0:00:27- # Moo, baa, - double quack, double quack
0:00:28 > 0:00:31- # She makes problems disappear
0:00:32 > 0:00:34- # If you're a bird - who can't get off the ground
0:00:35 > 0:00:38- # Or an owl who makes an awful sound
0:00:39 > 0:00:42- # Or a giraffe - with the longest neck around
0:00:42 > 0:00:46- # Call Hana's Helpline. - You'll be fine
0:00:46 > 0:00:49- # Moo, baa, - double quack, double quack
0:00:50 > 0:00:52- # Hana's always here
0:00:54 > 0:00:57- # Moo, baa, - double quack, double quack
0:00:57 > 0:01:00- # She makes problems disappear. #
0:01:03 > 0:01:05- Hello! I'm Bert.
0:01:05 > 0:01:09- I had a problem. - No-one would let me borrow anything.
0:01:10 > 0:01:14- Good! You remembered - to bring your favourite toys.
0:01:15 > 0:01:18- Navy blue! - That's a lovely truck, Bert.
0:01:19 > 0:01:21- Yes. Watch this!
0:01:21 > 0:01:22- Vroom, vroom, vroom!
0:01:24 > 0:01:25- Thank you, Bert.
0:01:33 > 0:01:36- Nothing beats a cream cake - for breakfast.
0:01:37 > 0:01:40- Oh, no! My best pair of spectacles!
0:01:43 > 0:01:46- Ffion! I've forgotten my ruler. - May I borrow yours?
0:01:46 > 0:01:50- Yes but only - if you use it to draw lines.
0:01:54 > 0:01:55- Boing!
0:01:56 > 0:01:57- May I have it back?
0:01:58 > 0:02:00- Wait a second.
0:02:01 > 0:02:02- Oops!
0:02:02 > 0:02:03- Oops!- - My ruler!
0:02:03 > 0:02:04- Oops!- - My ruler!- - Who did that?
0:02:05 > 0:02:06- He did it, Mrs Winger.
0:02:07 > 0:02:09- Bert! Apologise, this minute.
0:02:10 > 0:02:11- I'm sorry.
0:02:11 > 0:02:14- How will I draw straight lines now?
0:02:14 > 0:02:16- How will I draw straight lines now?- - You can still draw short lines.
0:02:16 > 0:02:20- Don't worry, Ffion. - We'll stick it back together.
0:02:23 > 0:02:24- A-ha! It's as good as new.
0:02:26 > 0:02:28- Hee, hee, hee, hee!
0:02:28 > 0:02:30- Hee, hee, hee, hee!- - What's so funny?
0:02:30 > 0:02:31- Hee, hee, hee, hee!- - What's so funny?- - You are!
0:02:31 > 0:02:33- You look really silly.
0:02:42 > 0:02:45- I'll borrow Hana's spectacles. - She won't mind.
0:02:51 > 0:02:52- I won!
0:02:52 > 0:02:55- That was great! May I have a go?
0:02:56 > 0:02:57- Well... alright, then.
0:03:03 > 0:03:05- Oops!
0:03:05 > 0:03:06- Oops!- - My ball!
0:03:07 > 0:03:08- Oh, dear!
0:03:11 > 0:03:14- Beti, have you seen my spectacles?
0:03:14 > 0:03:16- Beti, have you seen my spectacles?- - They're where you left them.
0:03:21 > 0:03:23- May I have a go?
0:03:23 > 0:03:25- May I have a go?- - No, Bert. You're too big.
0:03:25 > 0:03:28- I won't go fast. I promise.
0:03:29 > 0:03:32- Alright, you can have a quick go - on my bike.
0:03:33 > 0:03:34- It's brand new, mind you.
0:03:35 > 0:03:38- Don't worry, Muzzy. - It's in good paws.
0:03:42 > 0:03:43- It feels strange!
0:03:43 > 0:03:45- THUD
0:03:48 > 0:03:49- Look what you've done!
0:03:50 > 0:03:52- The wheels are ruined.
0:03:52 > 0:03:54- I said you were too big for it.
0:03:55 > 0:03:59- That's the last time - you ever borrow something from me.
0:03:59 > 0:04:01- You're a big, bad bear.
0:04:05 > 0:04:06- A-ha! Here they are.
0:04:11 > 0:04:13- Yuck! They're dirty.
0:04:16 > 0:04:17- May I have a go?
0:04:17 > 0:04:19- May I have a go?- - No!
0:04:19 > 0:04:22- You'll ruin the game - and break everything.
0:04:27 > 0:04:28- May I borrow a pencil?
0:04:28 > 0:04:30- May I borrow a pencil?- - (ALL) No!
0:04:30 > 0:04:32- Don't you have a pencil, Bert?
0:04:35 > 0:04:36- Here you go.
0:04:36 > 0:04:37- Here you go.- - Thank you.
0:04:41 > 0:04:46- "Hana's Helpline. Moo, baa, - double quack, double quack."
0:04:54 > 0:04:55- I need something stronger.
0:04:56 > 0:04:57- PHONE
0:04:57 > 0:04:59- PHONE- - Answer it, Owen!
0:04:59 > 0:05:02- Hello! Hana's Helpline. - Owen speaking.
0:05:03 > 0:05:04- Hello, Bert.
0:05:05 > 0:05:08- I see. - They won't let you borrow a thing?
0:05:08 > 0:05:09- Not even a pencil?
0:05:11 > 0:05:13- They sound really mean to me.
0:05:13 > 0:05:18- Borrow their things without asking. - That will teach them to share.
0:05:18 > 0:05:20- Yes, I'm sure.
0:05:20 > 0:05:23- Trust me. - After all, I'm a wise old owl.
0:05:25 > 0:05:28- Don't mention it. It's my pleasure.
0:05:28 > 0:05:30- Cheerio, Bert!
0:05:35 > 0:05:36- That's more like it.
0:05:41 > 0:05:42- Aargh!
0:05:44 > 0:05:47- Owen! - Have you seen my spectacles? Owen!
0:05:47 > 0:05:48- What?
0:05:48 > 0:05:50- What?- - My spectacles!
0:05:50 > 0:05:52- I borrowed them.
0:05:53 > 0:05:55- Mine broke.
0:05:55 > 0:05:58- Never, ever borrow something - without asking.
0:05:59 > 0:06:00- Why not?
0:06:01 > 0:06:06- Because everyone worries - when their things disappear.
0:06:06 > 0:06:07- Ah! I forgot about that.
0:06:07 > 0:06:09- Ah! I forgot about that.- - Owen! What have you done?
0:06:09 > 0:06:12- I'll tell you, on the way there.
0:06:23 > 0:06:24- Wahoo!
0:06:24 > 0:06:25- Wahoo!- - Hey! That's mine.
0:06:33 > 0:06:34- Navy blue!
0:06:43 > 0:06:44- Well done, Mam!
0:06:45 > 0:06:47- I think you need help, Bert.
0:06:47 > 0:06:48- Come with me.
0:06:48 > 0:06:51- Don't be late for your tea, Francis.
0:06:51 > 0:06:52- Don't be late for your tea, Francis.- - I won't, Mam.
0:07:01 > 0:07:02- My truck! My truck!
0:07:04 > 0:07:05- It's not fair.
0:07:05 > 0:07:08- I have no toys and no friends now.
0:07:09 > 0:07:12- Don't worry. I'm sure we can fix it.
0:07:12 > 0:07:14- Speaking of fixing, have an idea.
0:07:14 > 0:07:19- Owen, can you fetch Muzzy's bike - and meet us back at the house?
0:07:23 > 0:07:26- There we are! It's as good as new.
0:07:26 > 0:07:27- Thank you.
0:07:28 > 0:07:33- I didn't want to break Muzzy's bike, - Ffion's ruler or Francis's ball.
0:07:33 > 0:07:38- I realise that. You're a big bear - who doesn't know his own strength.
0:07:39 > 0:07:42- Do you remember how you felt - when your truck broke?
0:07:43 > 0:07:47- That's how they felt - when you broke their toys.
0:07:47 > 0:07:50- I see why they won't play with me.
0:07:50 > 0:07:52- I see why they won't play with me.- - That's why you must be gentler.
0:07:53 > 0:07:56- If you think you're too big for it, - don't borrow it.
0:07:56 > 0:08:00- You must ask permission - before you borrow anything.
0:08:01 > 0:08:03- Will my friends play with me again?
0:08:03 > 0:08:06- Will my friends play with me again?- - You can start - by helping Owen fix Muzzy's bike.
0:08:06 > 0:08:08- I'm sure that would be a good idea.
0:08:11 > 0:08:13- It looks great, Bert.
0:08:13 > 0:08:17- You can see your face in it. Hello!
0:08:18 > 0:08:19- Good work, Bert!
0:08:19 > 0:08:21- Muzzy will be delighted.
0:08:21 > 0:08:23- Come on! Let's go home.
0:08:27 > 0:08:28- My bike!
0:08:28 > 0:08:30- My bike!- - Yes. I'm sorry I broke it.
0:08:30 > 0:08:32- I hope it's alright now.
0:08:34 > 0:08:35- It's as good as new.
0:08:35 > 0:08:38- It's far shinier than it was, too.
0:08:39 > 0:08:41- Thank you, Bert.
0:08:42 > 0:08:47- Griff! I'm really sorry for - taking your skateboard yesterday.
0:08:47 > 0:08:48- That's alright.
0:08:49 > 0:08:50- You didn't break it.
0:08:52 > 0:08:54- Hiya, Ffion! Hiya, Francis!
0:08:55 > 0:08:57- I have something for you.
0:08:57 > 0:08:59- I have something for you.- - Thank you, Bert.
0:08:59 > 0:09:01- I can draw straight lines again.
0:09:01 > 0:09:03- This is for you, Francis.
0:09:03 > 0:09:06- It's mine but you can have it.
0:09:06 > 0:09:08- It's mine but you can have it.- - Great! Let's have a quick game.
0:09:14 > 0:09:16- Surprise!
0:09:16 > 0:09:18- My spectacles! You fixed them!
0:09:18 > 0:09:20- My spectacles! You fixed them!- - No, the optician fixed them.
0:09:21 > 0:09:23- Thank you.
0:09:23 > 0:09:26- Hana, you're the best duck - in the universe.
0:09:28 > 0:09:30- Thank you, Owen.
0:09:30 > 0:09:33- Thanks for fixing Muzzy's bike, too.
0:09:33 > 0:09:36- Never, ever - borrow my spectacles again.
0:09:36 > 0:09:40- Small animals in big trouble, - call Hana's Helpline...
0:09:41 > 0:09:44- ..on moo, baa, - double-quack, double-quack.
0:09:44 > 0:09:46- Let's get quacking!
0:09:46 > 0:09:46- .