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0:00:02 > 0:00:05- # If you're a sad duck in the park
0:00:05 > 0:00:08- # Or a bear who's scared of the dark
0:00:10 > 0:00:12- # If you're a stressed out bat, - then hark!
0:00:13 > 0:00:16- # Call Hana's Helpline. - You'll be fine
0:00:17 > 0:00:20- # Moo, baa, - double quack, double quack
0:00:20 > 0:00:23- # Hana's always here
0:00:24 > 0:00:27- # Moo, baa, - double quack, double quack
0:00:28 > 0:00:31- # She makes problems disappear
0:00:32 > 0:00:34- # If you're a bird - who can't get off the ground
0:00:35 > 0:00:38- # Or an owl who makes an awful sound
0:00:39 > 0:00:42- # Or a giraffe - with the longest neck around
0:00:42 > 0:00:46- # Call Hana's Helpline. - You'll be fine
0:00:46 > 0:00:49- # Moo, baa, - double quack, double quack
0:00:50 > 0:00:52- # Hana's always here
0:00:54 > 0:00:57- # Moo, baa, - double quack, double quack
0:00:57 > 0:01:00- # She makes problems disappear. #
0:01:03 > 0:01:06- Everyone thought I could swim...
0:01:06 > 0:01:07- ..but I was scared.
0:01:10 > 0:01:11- Francis! It's your turn.
0:01:11 > 0:01:13- Francis! It's your turn.- - Yahoo!
0:01:15 > 0:01:16- Douglas?
0:01:16 > 0:01:19- Come on, Douglas. Don't be scared.
0:01:19 > 0:01:21- Come on, Douglas. Don't be scared.- - Come on! Don't be scared.
0:01:21 > 0:01:23- Oh, no!
0:01:27 > 0:01:29- Look at him, the big baby!
0:01:30 > 0:01:31- That's enough, Ernie!
0:01:32 > 0:01:34- I'm sorry, Mrs Winger.
0:01:34 > 0:01:37- Don't be scared, Douglas. - It will be easy.
0:01:37 > 0:01:40- Get in the water and you'll see.
0:01:40 > 0:01:42- Get in the water and you'll see.- - Come on, Douglas! Let's have a race.
0:01:43 > 0:01:47- In you go! You'll take to swimming - like a duck to water.
0:01:47 > 0:01:50- Yes. - You're a duck and this is water.
0:01:50 > 0:01:52- Thank you, Ernie.
0:01:54 > 0:01:55- No! I don't want to do it.
0:01:57 > 0:02:01- Don't worry. - Maybe next time. You'll be fine.
0:02:01 > 0:02:03- No, he won't be fine.
0:02:03 > 0:02:07- # Douglas is scared of swimming. - Douglas is scared of swimming
0:02:07 > 0:02:09- # Douglas is scared of swimming... #
0:02:09 > 0:02:11- # Douglas is scared of swimming... #- - Ernie! Apologise right now!
0:02:11 > 0:02:12- # Douglas is scared of swimming... #
0:02:12 > 0:02:13- I'm sorry, Mrs Winger.
0:02:14 > 0:02:16- Apologise to Douglas, not to me!
0:02:16 > 0:02:18- I'm sorry, Douglas.
0:02:22 > 0:02:25- Ernie's right. - I- am- scared of swimming.
0:02:25 > 0:02:27- My mam and dad - will be worried about me.
0:02:28 > 0:02:30- Mam will be especially worried.
0:02:30 > 0:02:32- She wants me to learn to swim.
0:02:37 > 0:02:38- I'm sorry.
0:02:39 > 0:02:42- Oh, I was scared! I'm soaking wet.
0:02:42 > 0:02:44- Oh, I was scared!
0:02:45 > 0:02:49- Mam, don't be scared! - The water isn't deep.
0:02:50 > 0:02:54- You're right - but I still don't like it.
0:02:55 > 0:02:56- Is this your mother?
0:02:56 > 0:02:58- Is this your mother?- - Yes, she's my stepmother.
0:02:58 > 0:03:01- Mam, this is Francis, - my school friend.
0:03:03 > 0:03:05- Pleased to meet you, Francis.
0:03:05 > 0:03:08- I'm a silly hen. - I'm scared of water.
0:03:08 > 0:03:12- I'm proud of Douglas - for taking swimming lessons.
0:03:15 > 0:03:18- When's your next swimming lesson?
0:03:18 > 0:03:19- When's your next swimming lesson?- - Tomorrow, Mam.
0:03:24 > 0:03:28- I know it's not easy but together, - we'll solve the problem.
0:03:31 > 0:03:35- If you have a problem, I can - help you find a solution to it.
0:03:35 > 0:03:39- Call Hana's Helpline on moo, baa, - double quack, double quack.
0:03:40 > 0:03:43- Moo, baa, - double quack, double quack.
0:03:44 > 0:03:45- Oh, yuck!
0:03:45 > 0:03:49- Mam, I don't like this cereal - you've given to me today.
0:03:50 > 0:03:55- It's a special recipe, just for you. - Oats, wheat and dried pondweed.
0:03:55 > 0:03:57- There are some weird bits in it.
0:03:58 > 0:04:00- Have you tasted it?
0:04:00 > 0:04:02- Yuck! It smells weird.
0:04:02 > 0:04:04- Try one spoonful.
0:04:09 > 0:04:11- Well?
0:04:11 > 0:04:12- Well?- - I've tasted worse.
0:04:13 > 0:04:14- Have some more.
0:04:15 > 0:04:18- It will be your favourite, - by the end of the week.
0:04:18 > 0:04:20- PHONE
0:04:20 > 0:04:24- Moo, bah, double quack, - double quack. Hana's Helpline.
0:04:25 > 0:04:26- Mm! Mm!
0:04:28 > 0:04:30- Yes, Douglas. I can help you.
0:04:31 > 0:04:33- I'll come and pick you up.
0:04:34 > 0:04:36- Mam, I love this new cereal.
0:04:37 > 0:04:39- I knew you'd like it.
0:04:41 > 0:04:46- You must try things. It's the same - for cereal and for swimming.
0:04:46 > 0:04:48- Cereal?
0:04:52 > 0:04:54- What's going on?
0:04:56 > 0:04:59- I'm sorry, Hana, - but Owen had a great idea.
0:04:59 > 0:05:00- Another one?!
0:05:00 > 0:05:02- Another one?!- - Yes.
0:05:02 > 0:05:04- I'm scared of flying in the dark.
0:05:04 > 0:05:06- I'm scared of flying in the dark.- - I told her to give it a go.
0:05:06 > 0:05:09- She'll get used to it, bit by bit.
0:05:12 > 0:05:16- I've started to - fly around the office, in the dark.
0:05:17 > 0:05:21- Do you know something, Owen? - That was a good idea.
0:05:24 > 0:05:25- Was it?
0:05:25 > 0:05:28- Yes, of course it was. Thanks, Hana.
0:05:29 > 0:05:31- I want to learn to swim, Hana.
0:05:31 > 0:05:33- I want to learn to swim, Hana.- - Yes, I know, sweetheart.
0:05:34 > 0:05:37- My next lesson is tomorrow - and I'm still scared.
0:05:38 > 0:05:40- In that case, - we must solve the problem.
0:05:41 > 0:05:43- I feel silly.
0:05:44 > 0:05:45- Do you feel scared?
0:05:45 > 0:05:46- Do you feel scared?- - No.
0:05:46 > 0:05:48- The plan's working.
0:05:52 > 0:05:56- It's just like being at the seaside, - except there's no sand here.
0:05:57 > 0:05:58- There's no sea either.
0:05:58 > 0:06:03- Rather than build sand castles, - we'll build up Douglas's confidence.
0:06:04 > 0:06:05- Why don't you get in, Owen?
0:06:05 > 0:06:07- Why don't you get in, Owen?- - No, thank you. Owls don't swim.
0:06:07 > 0:06:09- He seems to be coping well.
0:06:09 > 0:06:13- I think - we're ready for the next step.
0:06:15 > 0:06:17- Let's jump in together, Douglas.
0:06:17 > 0:06:19- Let's jump in together, Douglas.- - It's just like the paddling pool.
0:06:20 > 0:06:22- It's just a bit bigger, that's all.
0:06:22 > 0:06:25- It's just a bit bigger, that's all.- - Yes, just like the paddling pool.
0:06:25 > 0:06:28- Don't be scared, - like your stepmother.
0:06:28 > 0:06:29- Stepmother?
0:06:29 > 0:06:33- Stepmother?- - Yes, Douglas's stepmother - is scared of water.
0:06:33 > 0:06:36- Yes. She doesn't want me - to be scared, like her.
0:06:37 > 0:06:40- No, I'm sure she doesn't. - Don't be scared.
0:06:40 > 0:06:42- Ready, Douglas?
0:06:43 > 0:06:45- One, two, three.
0:06:45 > 0:06:47- Wahoo!
0:06:47 > 0:06:49- There's no need to be scared.
0:06:49 > 0:06:51- There's no need to be scared.- - Yes, there is!
0:06:52 > 0:06:53- No paddling?
0:06:53 > 0:06:56- No paddling?- - Yes and the park warden is coming!
0:06:56 > 0:06:58- He looks really angry.
0:07:03 > 0:07:07- It's hard for birds - like your stepmother and Owen...
0:07:07 > 0:07:09- ..to learn to swim.
0:07:09 > 0:07:13- They don't have swimming wings, - like Francis and me.
0:07:14 > 0:07:17- Will you explain it to Mam, - when she comes to pick me up?
0:07:18 > 0:07:19- Yes, of course.
0:07:19 > 0:07:21- Let's give it a go.
0:07:24 > 0:07:27- I'm early. - I wanted to see Douglas swim.
0:07:28 > 0:07:29- Are you ready?
0:07:29 > 0:07:31- Are you ready?- - Yes, I think so.
0:07:34 > 0:07:36- Oh, no! Not again?
0:07:36 > 0:07:37- Oh, no! Not again?- - Come on! You can do it.
0:07:38 > 0:07:39- Swim!
0:07:43 > 0:07:45- He fell into the water!
0:07:45 > 0:07:46- Oh, no!
0:07:48 > 0:07:49- Douglas, help him!
0:08:00 > 0:08:01- Owen! Grab this!
0:08:09 > 0:08:13- You'll be fine, Owen. - We'll dry your feathers.
0:08:13 > 0:08:15- You're not a duck!
0:08:15 > 0:08:16- You're not a duck!- - Look, Mam! I'm swimming.
0:08:18 > 0:08:22- Yes and you rescued that owl. - I'm proud of you.
0:08:22 > 0:08:24- I'm proud of you, too, Francis.
0:08:25 > 0:08:28- I'll race you - to the other side, Douglas.
0:08:29 > 0:08:30- You can't catch me!
0:08:31 > 0:08:35- I know I shouldn't be - scared of water but I can't help it.
0:08:36 > 0:08:39- Don't worry. - It's hard for hens to learn to swim.
0:08:39 > 0:08:42- It's easy for ducks - - we love to swim.
0:08:43 > 0:08:46- Douglas isn't scared of the water, - like me.
0:08:47 > 0:08:48- Maybe I can help you.
0:08:53 > 0:08:55- How do you feel, Mam?
0:08:56 > 0:08:58- I like it!
0:08:59 > 0:09:02- Are you ready to take the next step?
0:09:02 > 0:09:04- Are you ready to take the next step?- - Yes, I think so.
0:09:07 > 0:09:09- I'm a bit nervous.
0:09:09 > 0:09:11- I'm shaking!
0:09:12 > 0:09:13- What shall I do?
0:09:13 > 0:09:15- Let's jump in, together, Mam.
0:09:16 > 0:09:17- One, two, three.
0:09:21 > 0:09:23- I know how I feel. I'm really happy.
0:09:25 > 0:09:27- I've never had so much fun - in the water.
0:09:28 > 0:09:30- Thank you for everything, Hana.
0:09:30 > 0:09:33- Thank you for everything, Hana.- - I have a good team around me.
0:09:36 > 0:09:41- If you're a small animal in - big trouble, call Hana's Helpline...
0:09:41 > 0:09:45- ..on moo, baa, - double quack, double quack.
0:09:45 > 0:09:47- Let's get quacking!
0:09:47 > 0:09:47- .