0:00:22 > 0:00:24He's Dr Chris.
0:00:24 > 0:00:26He's Dr Xand.
0:00:26 > 0:00:27Yes, he's still got his beard.
0:00:27 > 0:00:30And we're still identical twins!
0:00:30 > 0:00:33Your body's amazing, and we're going to show you why.
0:00:35 > 0:00:38We're head-to-head in Operation Takeover.
0:00:38 > 0:00:41- BOTH:- Man overboard! - SIREN BLARES
0:00:41 > 0:00:42Ouch And About hits the wards.
0:00:42 > 0:00:44What kind of ambulance did you get?
0:00:44 > 0:00:47I didn't get an ambulance, I got a helicopter.
0:00:47 > 0:00:48First Aid is back.
0:00:48 > 0:00:50So we do need to get Xand to hospital.
0:00:50 > 0:00:52Meet our new brilliant Ouch patients.
0:00:52 > 0:00:53Hello.
0:00:55 > 0:00:57And our lab experiments...
0:00:57 > 0:01:00..will blow your...
0:01:00 > 0:01:02..mind! That's an amazing view.
0:01:02 > 0:01:03Are you ready to join us?
0:01:06 > 0:01:09Lucky I was wearing my swimming trunks today.
0:01:09 > 0:01:12- BOTH:- Coming up today on Operation Ouch!...
0:01:16 > 0:01:18Things get busy at the GP surgery.
0:01:18 > 0:01:20Hello, it's Chris here. Dr Chris.
0:01:20 > 0:01:22- I'm going to miss my appointment. - Let battle commence.
0:01:22 > 0:01:24I am going to protect people's hearts.
0:01:24 > 0:01:26And it's time to party.
0:01:28 > 0:01:31- BOTH:- But first... It's double trouble.
0:01:31 > 0:01:32I'm saying that bit!
0:01:32 > 0:01:34I'm sure it's my turn.
0:01:35 > 0:01:38It's double trouble in the emergency department.
0:01:38 > 0:01:41- Let's check it out.- Check it out. - Check it out.
0:01:42 > 0:01:45An ambulance has brought in 11-year-old Joel.
0:01:45 > 0:01:51- What have you done?- They think I might have sprained my leg.
0:01:51 > 0:01:53That doesn't sound good. But who's this?
0:01:53 > 0:01:55This is my twin sister, Hannah.
0:01:56 > 0:01:58Twins! Like us, Chris.
0:01:58 > 0:02:00- I'm eldest.- I'm the eldest too, Hannah.
0:02:00 > 0:02:02- And the best. - I don't think so, Xand.
0:02:02 > 0:02:04But anyway, what happened to Joel?
0:02:06 > 0:02:10Joel was bouncing on a trampoline at a busy indoor trampoline park.
0:02:11 > 0:02:15- Cool!- He was imagining jumping higher than Hannah.
0:02:15 > 0:02:17That's what I'd be doing too, Chris.
0:02:17 > 0:02:19Yes, but I am going higher.
0:02:19 > 0:02:21No, I'm going higher, Chris.
0:02:21 > 0:02:22But I'm the best.
0:02:22 > 0:02:24No, I'm the best.
0:02:24 > 0:02:26But anyway, this isn't about us.
0:02:27 > 0:02:28Joel bounced really high...
0:02:30 > 0:02:33..and when he landed, he bounced off the edge
0:02:33 > 0:02:34and his foot got stuck between
0:02:34 > 0:02:38the trampoline and the padding, twisting his leg.
0:02:38 > 0:02:43- BOTH:- Ouch!- Jumping in to look at that leg is Dr Jane Dawson.
0:02:43 > 0:02:47- Is that sore underneath here? - A little.
0:02:47 > 0:02:49Does it hurt anywhere else in your leg at all?
0:02:49 > 0:02:51When you press around here.
0:02:51 > 0:02:55Joel goes to radiography for an X-ray.
0:02:55 > 0:02:57Stay really still.
0:02:57 > 0:02:59OK, we are all finished with you.
0:02:59 > 0:03:01And Dr Jane checks the results.
0:03:01 > 0:03:04I can't see any abnormalities on the X-ray,
0:03:04 > 0:03:07although sometimes X-rays aren't 100%,
0:03:07 > 0:03:12so we treat the injury as if it were a fracture.
0:03:12 > 0:03:14Time to deliver the verdict.
0:03:14 > 0:03:16I can't see any breaks.
0:03:16 > 0:03:20However, because you're still in quite a lot of discomfort,
0:03:20 > 0:03:22we'll book you in to see the orthopaedic doctors
0:03:22 > 0:03:24and make a decision as to
0:03:24 > 0:03:26whether they need to do further investigations.
0:03:26 > 0:03:30So, Joel is going to bounce back to hospital tomorrow to see the bone
0:03:30 > 0:03:33- specialist.- In the meantime,
0:03:33 > 0:03:38that pin has to be put in plaster to support the leg and keep Joel
0:03:38 > 0:03:41- comfortable. - Find out later how Joel gets on.
0:03:45 > 0:03:49Did you know your skull is actually made up of 22 separate bones?
0:03:49 > 0:03:51That's amazing!
0:03:55 > 0:03:57And now to our lab.
0:03:57 > 0:04:00It's time for some big body experiments.
0:04:00 > 0:04:04- Some of them gory... - This is not for the squeamish.
0:04:04 > 0:04:05Some extreme.
0:04:05 > 0:04:06It's freezing!
0:04:07 > 0:04:09So are you ready?
0:04:09 > 0:04:12Just don't try anything you see here at home.
0:04:12 > 0:04:15Today, we are looking inside your head.
0:04:15 > 0:04:19Your brain controls pretty much everything going on in your body,
0:04:19 > 0:04:20so damaging it can be serious.
0:04:20 > 0:04:22Now, unluckily, it's very fragile,
0:04:22 > 0:04:26but luckily our brains have some super protection.
0:04:26 > 0:04:27That's right, Chris.
0:04:27 > 0:04:32I am Maximus Brainius Protectorus, leader of the Ninth Legion,
0:04:32 > 0:04:35conqueror of Rome, protector of brains.
0:04:37 > 0:04:40Xand, I was thinking more along the lines of this.
0:04:40 > 0:04:44Oh. It took me ages to get all this on.
0:04:44 > 0:04:46Now this is a real human skull.
0:04:46 > 0:04:51Your brain is so important that your skull has a special safety system
0:04:51 > 0:04:54- installed in it.- That's right, brain gladiators!
0:04:54 > 0:05:00No, Xand, it is a clear colourless liquid called cerebrospinal fluid.
0:05:00 > 0:05:02It acts as a cushion to protect your brain.
0:05:02 > 0:05:03There's not much of it,
0:05:03 > 0:05:06about the same amount as the water in this jar.
0:05:06 > 0:05:10And to show you how it works, we are going to need to break some eggs.
0:05:10 > 0:05:12Imagine this jar is your skull,
0:05:12 > 0:05:16and I'm putting these eggs in to represent your delicate brain.
0:05:16 > 0:05:20What would happen to the brain of this skull without any cerebrospinal
0:05:20 > 0:05:22- fluid?- Xand, shake the skull.
0:05:22 > 0:05:26HE YELLS
0:05:26 > 0:05:30Well, as you can see, your brain would be seriously damaged.
0:05:30 > 0:05:33But what happens if the jar is full of water,
0:05:33 > 0:05:36just like the cerebrospinal fluid inside your skull?
0:05:36 > 0:05:40HE YELLS
0:05:40 > 0:05:42The eggs remain intact, and so does your brain,
0:05:42 > 0:05:46because the cerebrospinal fluid fills the gaps
0:05:46 > 0:05:48between it and your skull.
0:05:48 > 0:05:50HE PANTS Do you concede defeat, Xand?
0:05:50 > 0:05:54The cerebrospinal fluid has vanquished me.
0:05:54 > 0:05:55And as well as cerebrospinal fluid,
0:05:55 > 0:05:59your brain has another amazing piece of super protection.
0:05:59 > 0:06:02We are talking about the cranium.
0:06:02 > 0:06:04The dome of the skull that protects the brain.
0:06:04 > 0:06:07And we are going to show you how.
0:06:07 > 0:06:09I think it's time I retired from being a gladiator.
0:06:09 > 0:06:12Yes, Xand, white coats on.
0:06:12 > 0:06:13As you can see here,
0:06:13 > 0:06:16the average thickness of this part containing the brain
0:06:16 > 0:06:18is only about half a centimetre,
0:06:18 > 0:06:21and it has to be that thin because it has to be light.
0:06:21 > 0:06:24Having a heavy head would be really difficult.
0:06:24 > 0:06:27I mean, imagine if your head was as heavy as, say...
0:06:27 > 0:06:28- BOTH:- A watermelon.
0:06:30 > 0:06:33Well, what is it like having a watermelon on your head?
0:06:33 > 0:06:34It's very, very heavy.
0:06:34 > 0:06:36I mean, I am getting a really sore neck.
0:06:36 > 0:06:39So that is why your skull needs to be thin,
0:06:39 > 0:06:41and yet despite being so thin,
0:06:41 > 0:06:44it is incredibly strong, as we are about to show you.
0:06:44 > 0:06:46Xand, will you go and get some skulls please?
0:06:46 > 0:06:48To the Cupboard-of-Everything.
0:06:50 > 0:06:52Look, I've found a skull here, Chris,
0:06:52 > 0:06:54but it has got lots of different lids.
0:06:54 > 0:06:56Some of them are pretty weird.
0:06:56 > 0:07:00Yep. I want to show you why our skull's shape gives it strength,
0:07:00 > 0:07:04and to do that, we need to compare it to some other shaped skulls.
0:07:04 > 0:07:07We've got a model skull with a traditional top,
0:07:07 > 0:07:08one that's flat,
0:07:08 > 0:07:11and one that's spiky. And to see which skull is the strongest,
0:07:11 > 0:07:14we need some kind of smashing device.
0:07:14 > 0:07:17Oh, well, we could always use my drop rig, it is right there.
0:07:17 > 0:07:18I call him Smashy.
0:07:18 > 0:07:21Nice one, Xand. That looks perfect.
0:07:22 > 0:07:25We are going to drop a set weight onto the top of each skull,
0:07:25 > 0:07:29starting from a height of 15cm, to see if it smashes.
0:07:29 > 0:07:31Let's see which shape fares best.
0:07:31 > 0:07:34Ready, Xand? Release the smasher.
0:07:34 > 0:07:35Smashy!
0:07:36 > 0:07:38Ah!
0:07:39 > 0:07:42If you've gone through all the trouble to grow spikes on your head,
0:07:42 > 0:07:44you would be pretty disappointed with that result.
0:07:45 > 0:07:47Flathead, it's your turn.
0:07:47 > 0:07:49Xand, release the smasher.
0:07:49 > 0:07:50It's called Smashy.
0:07:50 > 0:07:51Right.
0:07:53 > 0:07:54Well, that was disappointing.
0:07:54 > 0:07:56We need more force.
0:07:56 > 0:07:59Let's double the smashy height, Chris.
0:08:00 > 0:08:01Agh!
0:08:03 > 0:08:04Well, we got flathead that time.
0:08:05 > 0:08:07Now let's try the traditional design.
0:08:07 > 0:08:10Traditional for a reason, Xand.
0:08:10 > 0:08:11Here we go, three, two, one...
0:08:12 > 0:08:14It seems to be OK so far.
0:08:14 > 0:08:15Let's raise the bar.
0:08:15 > 0:08:17This is where flathead smashed.
0:08:17 > 0:08:18This might hurt.
0:08:19 > 0:08:22- Wow!- We're now at 40cm,
0:08:22 > 0:08:24we've pushed this further than ever before.
0:08:24 > 0:08:25Release Smashy!
0:08:27 > 0:08:29The human skull is hard-core!
0:08:29 > 0:08:31Surely it has to give at some point.
0:08:32 > 0:08:33- Ready?- Ready.
0:08:33 > 0:08:35Three, two, one...
0:08:38 > 0:08:41- LAUGHS:- Oh, dear!
0:08:43 > 0:08:45So we have shown you that your extremely important,
0:08:45 > 0:08:50very special brain is protected in not one but two ways.
0:08:50 > 0:08:54Firstly, by a layer of cerebrospinal fluid providing a safety cushion.
0:08:54 > 0:08:56And secondly, by your skull.
0:08:56 > 0:08:59Despite only being 6.5mm thick,
0:08:59 > 0:09:03your skull is the perfect brain protector thanks to its shape.
0:09:05 > 0:09:07Chris, I have come to say goodbye.
0:09:07 > 0:09:11Goodbye? I thought you'd retired from gladiatorial combat after your
0:09:11 > 0:09:13humiliating defeat by the cerebrospinal fluid.
0:09:13 > 0:09:15Well, yes. Yes, I had retired
0:09:15 > 0:09:18and then I realised there was another body part
0:09:18 > 0:09:20I could protect with my gladiatorial skills.
0:09:20 > 0:09:21People's hearts!
0:09:21 > 0:09:25I will travel throughout the land wherever people cry out.
0:09:25 > 0:09:27Off I go, you'll never see me again.
0:09:27 > 0:09:28Da, da-da-da!
0:09:28 > 0:09:30The heart's protected by the rib cage.
0:09:34 > 0:09:37Meet Kayden, Maisie, Bolu and Millie.
0:09:37 > 0:09:40We've been following them across the series as they let us know what
0:09:40 > 0:09:43it's like to be a regular hospital outpatient.
0:09:43 > 0:09:47They invite us into their lives at home and as they undergo treatment.
0:09:47 > 0:09:50Today, we are back with nine-year-old Millie.
0:09:50 > 0:09:52Hello.
0:09:52 > 0:09:53Millie has polyarticular arthritis,
0:09:53 > 0:09:55which means she's experiences
0:09:55 > 0:09:57pain in her joints.
0:09:57 > 0:10:00But it doesn't stop her playing with her friends.
0:10:00 > 0:10:05Charlie is a really important friend to me because she always supports me
0:10:05 > 0:10:07and helps me with my arthritis.
0:10:09 > 0:10:11To help Millie cope with the pain in her joints,
0:10:11 > 0:10:13she has to have weekly injections.
0:10:13 > 0:10:15When I'm ready, I say go.
0:10:15 > 0:10:18- Go.- You are being really brave, Millie.
0:10:18 > 0:10:21In it goes.
0:10:21 > 0:10:23And we are done. Good job, Mum.
0:10:23 > 0:10:25Yay!
0:10:25 > 0:10:28She is really brave having her injections every week
0:10:28 > 0:10:31because if I had to have it, I wouldn't be able to cope.
0:10:31 > 0:10:34Now the injection has eased Millie's pain for a while,
0:10:34 > 0:10:36she can do more dancing with Charlie.
0:10:36 > 0:10:37- BOTH:- Bye!
0:10:41 > 0:10:44Chris, how is Joel's leg?
0:10:44 > 0:10:45- I don't know, Xand.- What?
0:10:45 > 0:10:46Well, what are you waiting for?
0:10:46 > 0:10:47Let's find out.
0:10:47 > 0:10:49OK, let's find out.
0:10:49 > 0:10:50- Come on.- Absolutely.
0:10:50 > 0:10:51Find out.
0:10:52 > 0:10:56Earlier in the emergency department, Joel came in with an injured leg.
0:10:56 > 0:10:58Is that sore underneath here?
0:10:58 > 0:10:59A little bit.
0:10:59 > 0:11:03Joel was busy bouncing at an indoor trampoline park.
0:11:03 > 0:11:06When he jumped off, his foot got stuck between the trampoline and the
0:11:06 > 0:11:08padding and he twisted his leg.
0:11:08 > 0:11:09- BOTH:- Ouch!
0:11:10 > 0:11:14X-rays showed Joel has not got any fractures that Dr Jane was concerned
0:11:14 > 0:11:17about the amount of pain he within.
0:11:17 > 0:11:20So he has come back to see an orthopaedic specialist.
0:11:20 > 0:11:23Joel has been making the most of being laid up,
0:11:23 > 0:11:25getting twin sister Hannah to run around after him.
0:11:25 > 0:11:29He keeps getting me to get schoolbooks and water and stuff.
0:11:29 > 0:11:32I know, Hannah, Chris is always making...
0:11:32 > 0:11:33Xand! This isn't about you.
0:11:33 > 0:11:35Here is Dr Venkata Vakamallu.
0:11:36 > 0:11:38Can you bring your feet up?
0:11:39 > 0:11:44- Painful?- After looking at his leg, Dr Venkata examines Joel's X-rays.
0:11:44 > 0:11:47OK, there is no fracture, that is good news.
0:11:47 > 0:11:51But he has noticed significant swelling near Joel's ankle.
0:11:51 > 0:11:54Usually this happens when you sprain your ligaments.
0:11:54 > 0:11:57This will have been the source of Joel's pain.
0:11:57 > 0:12:01The best way for this is to give you a full cast for two weeks,
0:12:01 > 0:12:02then you will feel much better.
0:12:03 > 0:12:06So, not great news, but there is an upside.
0:12:06 > 0:12:07Tell him more about the cast, Doc.
0:12:07 > 0:12:09You can choose your favourite colour.
0:12:09 > 0:12:11Oh, bonus!
0:12:11 > 0:12:13So Joel and family head down to the plaster room.
0:12:13 > 0:12:15Are you sure you don't want pink, Joel?
0:12:15 > 0:12:18Naomi said she'll give you £5 if you have pink.
0:12:18 > 0:12:21- I'm sure.- Hang on, what's wrong with pink?
0:12:21 > 0:12:24- It's a great colour.- But what are you going to choose, Joel?
0:12:24 > 0:12:26Please can I just have blue?
0:12:26 > 0:12:28Just the plain blue, that's absolutely fine.
0:12:28 > 0:12:30That's my favourite colour, too.
0:12:30 > 0:12:33- Are you sure you don't want sparkles?- No.- Are you sure?
0:12:33 > 0:12:36- Yes.- And with his blue cast all set, the family head home.
0:12:36 > 0:12:38But what does Hannah think about it all?
0:12:38 > 0:12:41I think he should've got sparkles, yes.
0:12:41 > 0:12:43The eldest always knows best.
0:12:43 > 0:12:45- Bye!- BOTH:- Bye.
0:12:45 > 0:12:49- Still to come...- We catch up with another one of our Ouch patients.
0:12:49 > 0:12:51Hey, guys, it's Bolu here.
0:12:51 > 0:12:53And this lot rush into action.
0:12:53 > 0:12:55- Right, are you all right? - But first...
0:12:57 > 0:13:00Amazing people do important jobs inside and outside hospitals
0:13:00 > 0:13:03that help to keep you safe.
0:13:03 > 0:13:05But what will happen when WE have a go?
0:13:05 > 0:13:09I feel a bit silly. This is Operation Takeover.
0:13:10 > 0:13:12Are you ready to guess who today's hero is?
0:13:12 > 0:13:14Well, I'll give you some clues.
0:13:14 > 0:13:17They spend a lot of time dealing with people on one of these.
0:13:17 > 0:13:20Hello? ANGRY GIBBERISH
0:13:20 > 0:13:21And they have to...
0:13:21 > 0:13:23PHONE RINGS
0:13:23 > 0:13:24Hello, doctors' surgery.
0:13:24 > 0:13:25Chris, is that you?
0:13:25 > 0:13:28I'm trying to book an appointment for Mr Grumbles.
0:13:28 > 0:13:31Where are you? We're meant to be doing an Operation Ouch! Takeover.
0:13:31 > 0:13:33Well, that's handy because I'm right here.
0:13:33 > 0:13:35Come on, Chris, let's go.
0:13:36 > 0:13:41There are nearly 3,000 doctors' surgeries like this in the UK,
0:13:41 > 0:13:43each one seeing hundreds of patients a day.
0:13:44 > 0:13:47All these appointments have to be booked in and organised by the
0:13:47 > 0:13:49hard-working reception staff.
0:13:49 > 0:13:52We are about to take over the job of today's hero -
0:13:52 > 0:13:54reception manager Vasanti.
0:13:54 > 0:13:56Vasanti speaking, how may I help you?
0:13:56 > 0:13:58Vasanti's busy reception receives
0:13:58 > 0:14:01around after 150 phone calls every day.
0:14:01 > 0:14:02You are, for lots of sick people,
0:14:02 > 0:14:06the first person they encounter and you are trained to make a decision
0:14:06 > 0:14:08about how they get help.
0:14:08 > 0:14:11Reception staff have to try and extract as much information
0:14:11 > 0:14:15as they can from the patient, and then it is for us to decide,
0:14:15 > 0:14:17does this person need to see a doctor?
0:14:17 > 0:14:19Is it something the nurse can deal with?
0:14:19 > 0:14:22What are the most important skills to have as a receptionist?
0:14:22 > 0:14:24Just being able to use your own initiative.
0:14:24 > 0:14:26It is difficult dealing with challenging patients.
0:14:26 > 0:14:28Do they get annoyed at you?
0:14:28 > 0:14:31They do. We are the first port of call and they seem to take all their
0:14:31 > 0:14:34frustrations out on the reception staff, yes.
0:14:34 > 0:14:37Yikes, Chris. I think we ought to get some training.
0:14:37 > 0:14:39The first thing is, obviously, greeting the patients.
0:14:39 > 0:14:42I would, for example, say, "Good morning, Vasanti speaking.
0:14:42 > 0:14:44- "How can I help you?"- Great.
0:14:44 > 0:14:47We've also got to get to grips with the appointment system.
0:14:47 > 0:14:50- Got it, Xand?- Which button was that?
0:14:50 > 0:14:53- This is tricky.- We've seen just how important and challenging
0:14:53 > 0:14:55the job of a GP receptionist really is.
0:14:55 > 0:14:59But will our attempts to do it be met with a frosty reception?
0:15:02 > 0:15:05It's time for us to take over as surgery receptionists.
0:15:06 > 0:15:08We are going to be judged on...
0:15:08 > 0:15:11Prioritising appointments, or triage.
0:15:11 > 0:15:15- Organisation.- And our manner when dealing with patients.
0:15:15 > 0:15:20Dr Xand's Cure-All House of Wonder, we can fix you...
0:15:20 > 0:15:22- No, that isn't... - What are you doing?- What?
0:15:22 > 0:15:25- What are you doing?- I'm just practising my phone manners.
0:15:25 > 0:15:28We'll each have four fake patients to deal with.
0:15:28 > 0:15:29First up is a phone call.
0:15:30 > 0:15:33- Hello?- Hello, is that the doctors' surgery?
0:15:33 > 0:15:36Yes, it is. Yeah, sorry, this is the doctors' surgery
0:15:36 > 0:15:38and it's Dr Chris speaking.
0:15:38 > 0:15:41Oh, I'm not happy how he answered the phone there.
0:15:41 > 0:15:43Oh, dear, Chris. That's not a good start.
0:15:43 > 0:15:45OK, Xand, let's see how you do.
0:15:45 > 0:15:47GP surgery, Xand speaking.
0:15:47 > 0:15:51- How can I help you?- I need to see a doctor urgently today, please.
0:15:51 > 0:15:53Could I get your date of birth, please?
0:15:53 > 0:15:55Well done, Xand, you got important patient information.
0:15:55 > 0:15:59Now, would an appointment at 11.48 this morning be OK?
0:15:59 > 0:16:02He's just offering the appointment without finding out what the medical
0:16:02 > 0:16:06reason is. It's the only appointment left of the day,
0:16:06 > 0:16:07which is gold dust.
0:16:07 > 0:16:09Watch and learn.
0:16:09 > 0:16:12- What is the problem?- I feel really, really unwell.
0:16:12 > 0:16:13I just need to see a doctor today.
0:16:13 > 0:16:16It does sound like you should come in for an emergency appointment.
0:16:16 > 0:16:18Oh, are you sure that was an emergency, Chris?
0:16:20 > 0:16:22I don't know if I should have done that.
0:16:22 > 0:16:23Time for patient number two.
0:16:23 > 0:16:26- What can I do for you? - I need to book an appointment.
0:16:26 > 0:16:28I have very bad back pain.
0:16:28 > 0:16:30Uh-oh, the phone is ringing.
0:16:30 > 0:16:33I'm going to have to answer this call.
0:16:33 > 0:16:35Feeling the pressure, Xand?
0:16:35 > 0:16:38- I'm sorry about that.- He should've finished with the patient he was
0:16:38 > 0:16:40dealing with rather than answering the call.
0:16:40 > 0:16:43Do you mind if I just take this? I'm really sorry.
0:16:43 > 0:16:46Hello, it's Chris here. Dr Chris here.
0:16:46 > 0:16:49Look out, Chris, here comes patient number three.
0:16:49 > 0:16:50I'm going to miss my appointment.
0:16:50 > 0:16:52- What's your name?- Serena Marquez.
0:16:52 > 0:16:54You're over an hour late for your appointment.
0:16:54 > 0:16:57I am probably a little bit late now cos I've been standing in this queue
0:16:57 > 0:16:59- for a minute.- Yeah, Chris!
0:16:59 > 0:17:01Do you mind just waiting while I deal with this gentleman?
0:17:01 > 0:17:04I think he's feeling stressed now.
0:17:04 > 0:17:05I'll show you how it's done.
0:17:05 > 0:17:07If you have a seat, we'll get you in very shortly.
0:17:07 > 0:17:09I'm just going to deal with this gentleman.
0:17:09 > 0:17:10You won't miss your appointment.
0:17:10 > 0:17:12- Really?- She doesn't look impressed.
0:17:12 > 0:17:14Give me your full name, sir.
0:17:15 > 0:17:19He has asked the patient three times now for their name.
0:17:19 > 0:17:20So I think the best thing to do,
0:17:20 > 0:17:23I can make an appointment in a couple of weeks.
0:17:23 > 0:17:24Yeah, whatever. That's fine.
0:17:24 > 0:17:26Finally, patient four arrives.
0:17:26 > 0:17:28She needs an emergency appointment.
0:17:28 > 0:17:30But we both filled all the available slots!
0:17:30 > 0:17:33I've been feeling really, really faint and I've fainted for the last
0:17:33 > 0:17:36- couple of days.- This is where I need to see if he's going to prioritise.
0:17:36 > 0:17:38There are no emergency appointments left here today,
0:17:38 > 0:17:40so you can't see a doctor here today.
0:17:43 > 0:17:44If you have a seat,
0:17:44 > 0:17:47I will have a chat with the doctors and we'll have to squeeze you in
0:17:47 > 0:17:48- this morning.- Thank you.
0:17:48 > 0:17:49Wow, that was hard-core.
0:17:49 > 0:17:51Time for the verdict.
0:17:51 > 0:17:54- How did we do?- Your triaging skills are very similar.
0:17:54 > 0:17:58You both gave the last appointment to the first patient,
0:17:58 > 0:18:01and I think for both the patients, it wasn't an emergency.
0:18:01 > 0:18:04Your mannerism was very good.
0:18:04 > 0:18:08You were both similar. When it came to organisation skills,
0:18:08 > 0:18:11I felt Xand was much better.
0:18:11 > 0:18:12- Really?- What?
0:18:12 > 0:18:15You used your initiative to squeeze that patient in.
0:18:15 > 0:18:19- Did you send her away? - So the winner is...
0:18:20 > 0:18:22- Ta-dah!- Yes!
0:18:23 > 0:18:27I have to say, this will not be a job I'm applying for any time soon.
0:18:27 > 0:18:29I actually found it very stressful.
0:18:29 > 0:18:33I think what we've learned is that it is a job much better left to the
0:18:33 > 0:18:36- professionals.- We should take off our receptionist jackets.
0:18:36 > 0:18:39Vasanti, thank you very much indeed.
0:18:39 > 0:18:40Thank you.
0:18:40 > 0:18:43Time to catch up with the next Ouch patient.
0:18:43 > 0:18:47Bolu has a condition called sickle cell anaemia.
0:18:47 > 0:18:50This is where the body produces unusually shaped red blood cells
0:18:50 > 0:18:53which aren't very good at carrying oxygen.
0:18:53 > 0:18:57And this causes problems such as blood clots, tiredness and pain.
0:18:57 > 0:18:59When they go through your veins,
0:18:59 > 0:19:02they get stuck together
0:19:02 > 0:19:05and then when they get stuck together inside your veins,
0:19:05 > 0:19:08that's normally where the pain is, and if it is not treated soon
0:19:08 > 0:19:12and quickly, it could escalate and cause a crisis.
0:19:12 > 0:19:16A crisis is when Bolu is in too much pain to cope at home and has to
0:19:16 > 0:19:19- go to hospital.- With my condition,
0:19:19 > 0:19:24I can go in to hospital nearly two times a month.
0:19:24 > 0:19:25To try and prevent a crisis,
0:19:25 > 0:19:28Bolu has a special piece of kit to help her with the pain she gets.
0:19:28 > 0:19:30It's called a Tens machine.
0:19:30 > 0:19:32When I have pain,
0:19:32 > 0:19:36the signals from my leg goes up to my brain,
0:19:36 > 0:19:38and my brain is starting to coordinate with that
0:19:38 > 0:19:40and telling my legs, "You have pain,"
0:19:40 > 0:19:42then that's when I start to know I have pain,
0:19:42 > 0:19:45but then this, it gives it a different signal,
0:19:45 > 0:19:48so my brain is listening to this signal
0:19:48 > 0:19:52more than this signal so I won't really feel the pain as much as I
0:19:52 > 0:19:53normally do.
0:19:53 > 0:19:55But sometimes things get too much,
0:19:55 > 0:19:57and Bolu has to be admitted to hospital.
0:19:57 > 0:19:59My leg hurts a bit,
0:19:59 > 0:20:03I am just going to use my medication and do what I need to do
0:20:03 > 0:20:04to make it go away.
0:20:04 > 0:20:06As Bolu begins feeling better,
0:20:06 > 0:20:08she joins in her favourite hospital activity.
0:20:08 > 0:20:12I am doing music today with Georgina.
0:20:12 > 0:20:14- Hello!- Hope.- Hi.
0:20:14 > 0:20:17And Daisy. It's going to be good.
0:20:21 > 0:20:22Great tunes, Bolu.
0:20:22 > 0:20:24We hope you're feeling better soon
0:20:24 > 0:20:27and we'll catch up with you next time. Bye.
0:20:30 > 0:20:33Today is a very exciting day for me and Dr Xand because we are having
0:20:33 > 0:20:36- our...- Birthday party!
0:20:38 > 0:20:43As you can see, having a birthday party can be dangerous.
0:20:43 > 0:20:45OMINOUS MUSIC
0:20:45 > 0:20:47You could burn yourself while you're baking the cake.
0:20:47 > 0:20:52Not if you wear oven gloves or you buy it from a shop.
0:20:52 > 0:20:54Well, you can poke someone in the eye with the end of your party hat.
0:20:54 > 0:20:56Not if you are as careful as I am.
0:20:56 > 0:21:00Or you could slip on the freshly washed floor whilst practising
0:21:00 > 0:21:01your dance moves.
0:21:08 > 0:21:13Right, Xand, come on, we've got to lay out the food for the guests.
0:21:15 > 0:21:17And, remember, don't eat anything from the bowl on the left,
0:21:17 > 0:21:19it's got peanuts in it, and you can't eat...
0:21:19 > 0:21:23Peanuts! Xand, this could cause a severe allergic reaction.
0:21:23 > 0:21:26Injury alert!
0:21:26 > 0:21:28Now, what should you do if someone
0:21:28 > 0:21:31was having a serious allergic reaction?
0:21:46 > 0:21:49The correct answer is A, help them use their EpiPen
0:21:49 > 0:21:52or auto injector pen and call 999.
0:21:52 > 0:21:55Let's see if this lot get it right without any help from us.
0:21:55 > 0:21:57Right, off you go!
0:21:58 > 0:22:01Ruby and Jesse are both pretending that they are having an allergic
0:22:01 > 0:22:04- reaction. - Quick, they need your help.
0:22:04 > 0:22:05Are you all right? Are you all right?
0:22:05 > 0:22:08Both teams get straight to work.
0:22:08 > 0:22:10- What have you eaten? - I had some peanuts.
0:22:10 > 0:22:12Quite rushed and quite panicked initially.
0:22:12 > 0:22:14I found this!
0:22:14 > 0:22:15What?
0:22:15 > 0:22:18They managed to find the auto injector pen, but they
0:22:18 > 0:22:21are stumbling a little bit with reading instructions properly.
0:22:21 > 0:22:23Our teams didn't quite get this right.
0:22:23 > 0:22:26They had some good ideas.
0:22:26 > 0:22:27999.
0:22:27 > 0:22:29But also a few dodgy ones.
0:22:29 > 0:22:31Did you follow the instructions?
0:22:31 > 0:22:33- It's meant to go in the leg! - Oh, yeah.
0:22:33 > 0:22:36Right, let's go and find the correct way to deal with a severe
0:22:36 > 0:22:38allergic reaction. Come on. Remember,
0:22:38 > 0:22:42this is what to do in emergency, but it's always best to get an adult.
0:22:42 > 0:22:45We are showing you what to do using a dummy injector pen.
0:22:45 > 0:22:47So, let's say I'm having an allergic reaction.
0:22:47 > 0:22:49Chris, my lips are swelling, my tongue is swelling,
0:22:49 > 0:22:50I am feeling itchy in my mouth.
0:22:50 > 0:22:53I'm actually finding it quite hard to breathe now.
0:22:53 > 0:22:54I just feel terrible.
0:22:54 > 0:22:56I've got your auto injector pen here,
0:22:56 > 0:22:58so I'd read the instructions.
0:22:58 > 0:23:00"Pull off blue safety cap.
0:23:00 > 0:23:03"Hold the device 10cm from the outer thigh,
0:23:03 > 0:23:06"swing and jab orange tip firmly against outer thigh
0:23:06 > 0:23:10"and listen for the click, and hold in place for ten seconds."
0:23:10 > 0:23:12So that's Xand's outer thigh.
0:23:12 > 0:23:14So that's about 10cm.
0:23:14 > 0:23:16One, two...
0:23:16 > 0:23:17Nine, ten.
0:23:18 > 0:23:22And then we come out, and then it says massage area for ten seconds.
0:23:22 > 0:23:27Different pens have different sets of instructions, so always read the
0:23:27 > 0:23:28instructions carefully.
0:23:28 > 0:23:31Once you have given the medicine, you must then call 999.
0:23:31 > 0:23:34Right, who wants to try it again?
0:23:34 > 0:23:35Me!
0:23:35 > 0:23:37Come on, then.
0:23:37 > 0:23:40So, if you see someone with a rash, itchiness,
0:23:40 > 0:23:43swelling on their face or having difficulties breathing,
0:23:43 > 0:23:46then it might be a severe allergic reaction and you must...
0:23:46 > 0:23:49Find their auto injector pen and help them to use it,
0:23:49 > 0:23:51following the instructions.
0:23:51 > 0:23:53- Call 999...- Hello, ambulance?
0:23:53 > 0:23:56..and remember to find out your location.
0:23:56 > 0:23:59Reassure the patient until the paramedics arrived.
0:23:59 > 0:24:03And if they don't have an auto injector pen, call 999 immediately.
0:24:03 > 0:24:05Really good job, everyone.
0:24:05 > 0:24:08Xand, are you OK? Is your tongue itchy? Is your throat swelling up?
0:24:08 > 0:24:09I can get your auto injector pen.
0:24:09 > 0:24:11I don't need my auto injector pen.
0:24:11 > 0:24:14- Yeah, you do, don't be silly. - I didn't eat any peanuts.
0:24:14 > 0:24:15I've just been eating these sweets.
0:24:15 > 0:24:18Although, I see what you mean, they do look a bit similar.
0:24:18 > 0:24:19Well, that is a relief.
0:24:19 > 0:24:22But it's always better to check if someone needs your help.
0:24:22 > 0:24:25And if you have a friend or a twin brother with a severe nut allergy,
0:24:25 > 0:24:27it's better not to serve any nuts at all.
0:24:27 > 0:24:30DANCE MUSIC PLAYS
0:24:39 > 0:24:40Call me nosy...
0:24:40 > 0:24:43- You're nosy. - That's not what I meant!
0:24:43 > 0:24:46Call me nosy, but I'm wondering what's happening in A&E.
0:24:46 > 0:24:47Well, let's find out.
0:24:47 > 0:24:48You're the nosy one.
0:24:50 > 0:24:54Four-year-old Corbin is in the Sheffield accident and emergency
0:24:54 > 0:24:56department. What have you done, Corbin?
0:24:56 > 0:24:59I put a diamond in my nose.
0:24:59 > 0:25:02You've put a diamond up your nose?
0:25:02 > 0:25:03- No way!- Yeah.
0:25:03 > 0:25:04Let's get the low-down.
0:25:04 > 0:25:08Corbin was at home playing with his twin brothers, Cole and Colby.
0:25:08 > 0:25:09What, more twins?
0:25:09 > 0:25:13Yep, Xand. Anyway, he spotted something sparkly on the table.
0:25:13 > 0:25:16Wow, Chris, it's two diamonds!
0:25:16 > 0:25:17I bet I know what happened next.
0:25:17 > 0:25:22Did he trade them in for a private jet and then zoom off to a tropical
0:25:22 > 0:25:25island and then order the biggest chocolate chip ice cream ever
0:25:25 > 0:25:29- with extra sprinkles?- No, Xand, they're not real diamonds.
0:25:29 > 0:25:33- Oh.- Corbin decided to balance them on the end of his nose to make his
0:25:33 > 0:25:35- brothers giggle. - Well, that is pretty funny.
0:25:35 > 0:25:38Well, it was, right up to the point where the diamonds toppled
0:25:38 > 0:25:40and one of them went right up his nose.
0:25:40 > 0:25:44- BOTH:- Ouch!- Ever had anything up your nose before?
0:25:44 > 0:25:48- You've had something in your ears, haven't you?- In your ear too?
0:25:48 > 0:25:51It's never a good idea to shove anything up your nose...
0:25:51 > 0:25:53..or in your ears.
0:25:53 > 0:25:54- Got it?- Yeah.
0:25:54 > 0:25:58Perfect. Come on in, Dr Tim Osborne.
0:25:58 > 0:26:01- And what was it that you put up there?- Diamond.
0:26:01 > 0:26:03Is it worth lots of money?
0:26:03 > 0:26:04- Can I keep it?- No.
0:26:04 > 0:26:07- Nice try, Doc.- Can I have a look up your nose, then?
0:26:07 > 0:26:10- Yeah.- I hope there's not too many bogeys up there.
0:26:10 > 0:26:11If it's a diamond or a fake diamond,
0:26:11 > 0:26:14normally we see a bit sort of sparkling or see something in there.
0:26:14 > 0:26:18Right, so I can't see it, which either means that it's come out.
0:26:18 > 0:26:20- MOTHER:- Yeah. - Or it's quite far back.
0:26:20 > 0:26:22So, what do we do if it's stuck, Doc?
0:26:22 > 0:26:24There's an old-fashioned way of trying to get it out.
0:26:24 > 0:26:26You cover up on his nostrils and you blow in his mouth.
0:26:26 > 0:26:29- We'll try and fire it out. - Sister Demi's not sure,
0:26:29 > 0:26:30but here's Mum to the rescue.
0:26:31 > 0:26:34Corbin's mum will cover up his right nostril with her finger
0:26:34 > 0:26:38and cover his mouth, leaving just his left nostril open,
0:26:38 > 0:26:40then she'll blow as hard as she can.
0:26:40 > 0:26:43As the tubes for your nose and throat are all connected,
0:26:43 > 0:26:45the air will push into Corbin's throat
0:26:45 > 0:26:47and up through his nasal passages,
0:26:47 > 0:26:51firing out any blockages and snot out of his left nostril as it goes.
0:26:53 > 0:26:54Here it comes.
0:26:54 > 0:26:55TOOT!
0:26:55 > 0:26:57THEY LAUGH
0:26:57 > 0:26:59- Beg your pardon!- Do I just blow?
0:26:59 > 0:27:01Yeah, try and make it like a seal around his mouth.
0:27:01 > 0:27:03Open your mouth, quick.
0:27:03 > 0:27:06- Blow.- SISTER:- Ew!
0:27:06 > 0:27:08- Yuck.- Is it definitely up there, Corbin?
0:27:08 > 0:27:10It's SNOT come out.
0:27:10 > 0:27:14It's looking like Corbin's diamond has fallen out already.
0:27:14 > 0:27:15Or he may have swallowed it,
0:27:15 > 0:27:18in which case, he'll poo it out and it won't cause any damage.
0:27:19 > 0:27:21Any advice for the Ouchers at home, Corbin?
0:27:21 > 0:27:24Don't put things in your nose.
0:27:24 > 0:27:26- Spot-on.- BOTH:- Bye!
0:27:28 > 0:27:30Next time on Operation Ouch!...
0:27:31 > 0:27:33Things get painful in the lab.
0:27:33 > 0:27:35Ah! Ah!
0:27:35 > 0:27:37- I forget my manners. - HE BELCHES
0:27:37 > 0:27:39And we get wet and wild.
0:27:39 > 0:27:40That was very embarrassing.
0:27:43 > 0:27:46So we'll see you next time for more Operation Ouch!.
0:27:48 > 0:27:51Chris! Chris!
0:27:51 > 0:27:52I've missed the ending.
0:27:52 > 0:27:53Chris!
0:27:53 > 0:27:55- BOTH:- It's double trouble!
0:27:55 > 0:27:57- I'm saying that... - I'm saying that bit.
0:27:57 > 0:27:58I'm sure it's my turn.
0:27:58 > 0:28:00Sorry.
0:28:00 > 0:28:01- BOTH:- It's double trouble!
0:28:01 > 0:28:03- It's my bit...- It's my turn.
0:28:03 > 0:28:05I'm sure it's my bit. OK, sorry.
0:28:05 > 0:28:09XAND LAUGHS
0:28:09 > 0:28:10That is very embarrassing.
0:28:10 > 0:28:12Operation Ouch!