0:00:02 > 0:00:04Today, Sunni joins the Prank Patrol.
0:00:04 > 0:00:10Her mission is to get her cousin Eve to help out in a phoney call centre,
0:00:10 > 0:00:12where exploding printers, crashing cakes
0:00:12 > 0:00:17and technological trip-ups are all on the office's agenda.
0:00:17 > 0:00:22And this is one call centre that leaves the girls hung up on trouble.
0:00:46 > 0:00:48Nice day for a unicycle.
0:00:48 > 0:00:51Whoa! Ooh, ooh.
0:00:51 > 0:00:55- Morning.- Morning.
0:00:55 > 0:00:57To the mono. Whoa!
0:00:57 > 0:01:00Coming in for the skiddy!
0:01:01 > 0:01:05- Yes. I know your face. Are you Sunni?- Yeah.
0:01:05 > 0:01:08Did you apply for Prank Patrol's help to pull off a prank?
0:01:08 > 0:01:12- Yeah.- Congratulations, you are the newest member of the Prank Patrol.
0:01:12 > 0:01:15That is your official Prank Patrol bag. You also need this one.
0:01:15 > 0:01:19Your official Prank Patrol road trip jacket. Pop that on. You excited?
0:01:19 > 0:01:22- Yeah.- OK, Mum, did you check out my fresh moves on the unicycle?- I did.
0:01:22 > 0:01:26- Very clever.- It's pretty good, isn't it? I've got a favour to ask.
0:01:26 > 0:01:29- Can we go pranking for a while? - You betcha.- Fantastic.
0:01:29 > 0:01:31I'll leave you with that second bike.
0:01:31 > 0:01:34- Jump on, we're going to get out of here. See you later, Mum.- See you!
0:01:40 > 0:01:42This is Sunni. Sunni loves to surf.
0:01:42 > 0:01:45But when she's not getting wiped out,
0:01:45 > 0:01:47she'll be flipping out on stage.
0:01:47 > 0:01:51High, Prank Patrol. I need your help to prank my cousin Evie.
0:01:51 > 0:01:54We're really close and I think she be really fun to prank.
0:01:59 > 0:02:02Our prankee is cousin Eve.
0:02:02 > 0:02:05Eve loves nature, cycling, making yummy treats
0:02:05 > 0:02:07and hanging out with Sunni.
0:02:07 > 0:02:11Sunni, thank you so much for being part of our Prank Patrol road trip.
0:02:11 > 0:02:15Welcome to our spy campervan. You're pranking your cousin Eve.
0:02:15 > 0:02:18- Tell me all about it.- Her name is Eve, but we usually call her Evie.
0:02:18 > 0:02:20She's my cousin, but we're really close friends too.
0:02:20 > 0:02:24She likes netball and basketball and bike riding.
0:02:24 > 0:02:26- Sounds like the outdoors type. Is she?- Yeah.- Fantastic.
0:02:26 > 0:02:30Why, out of everyone you could prank, are you choosing your cousin?
0:02:30 > 0:02:33We're really close and we love to have a laugh together
0:02:33 > 0:02:34so I thought it would be fun for both of us.
0:02:34 > 0:02:37Yeah, that sounds great. How will she handle being pranked?
0:02:37 > 0:02:38Is she a good sport?
0:02:38 > 0:02:42Yeah, she might freak out a bit but it will be good afterwards.
0:02:42 > 0:02:44I've got a bit of a random question for you.
0:02:44 > 0:02:46- Do either of you have a job?- No.
0:02:46 > 0:02:49- How'd you like her first job to be on Prank Patrol?- That would be cool.
0:02:49 > 0:02:53I've got a killer prank that I reckon will be perfect for Evie.
0:02:53 > 0:02:55Before we do that, we've been on the road for a while.
0:02:55 > 0:02:57I'm getting comfortable in the outdoors.
0:02:57 > 0:03:00- I've been keeping this diary. Tell me what you think.- Right.
0:03:00 > 0:03:04Dear diary, I've been spending a lot of time in the outdoors lately
0:03:04 > 0:03:07and today I made my very own insect repellent.
0:03:07 > 0:03:10I know a lot of you guys probably go and buy that stuff from the store.
0:03:10 > 0:03:14Not for me, I made my very own amazing home recipe.
0:03:14 > 0:03:17All you do, you smear it all over your body and Bob's your uncle.
0:03:17 > 0:03:21No bugs are anywhere to be seen.
0:03:21 > 0:03:24BUZZING
0:03:24 > 0:03:27That's it from me. Check you campers later. Scotty out.
0:03:27 > 0:03:31I'm telling you, that stuff is so sticky, but works a treat.
0:03:31 > 0:03:33Yes, I'll be going to buy some of that(!)
0:03:33 > 0:03:35Yeah, you know it's great. Everyone says that.
0:03:35 > 0:03:39Enough of that. Let's get down to pranking business.
0:03:39 > 0:03:42The prank I reckon is perfect for Evie is called Call Centre Chaos.
0:03:42 > 0:03:45- Have you ever been to a call centre?- No.
0:03:45 > 0:03:47- You ever had a call from a call centre?- Yeah.
0:03:47 > 0:03:50We're going to have lots of fun with this prank.
0:03:50 > 0:03:52We'll send the two of you along to a call centre
0:03:52 > 0:03:55where the boss is going to be rather loopy.
0:03:55 > 0:03:58The whole centre will be a bit phoney and you're not actually
0:03:58 > 0:04:00going to know what you're selling in this call centre.
0:04:00 > 0:04:04- OK.- Once you guys start getting into it,
0:04:04 > 0:04:06Evie is going to be set up with a monitor
0:04:06 > 0:04:11and have the most wacky, mad customer ever to start things off.
0:04:11 > 0:04:14Then, she will be responsible for all the stuff going wrong
0:04:14 > 0:04:16in the office, like breaking the printer,
0:04:16 > 0:04:19accidentally calling the same customer over and over again.
0:04:19 > 0:04:21She's even going to destroy the birthday cake
0:04:21 > 0:04:23for one of her workmates.
0:04:23 > 0:04:25Then we'll take it up another level and what will happen is
0:04:25 > 0:04:28she will give one of the callers some advice
0:04:28 > 0:04:31which will lead to the po-po-police rocking up.
0:04:31 > 0:04:34- Sounds really good.- Is that the perfect prank for Evie?- Yeah.
0:04:34 > 0:04:37We've lots to do to pull this prank off, so we better get on the road.
0:04:37 > 0:04:39Ninjas, pack up the campervan and get on the road
0:04:39 > 0:04:42and we should scoff these snacks
0:04:42 > 0:04:46- and get ourselves to the Prank Patrol kitchen. Bon appetit.- Thanks.
0:04:51 > 0:04:56One of the stars of this prank will be our scrumalicious office cake.
0:04:56 > 0:04:58We're off to see my friend, the cake maestro.
0:04:58 > 0:05:02The cake maestro makes fantastic goodies
0:05:02 > 0:05:04and lives on the Yeast Coast.
0:05:04 > 0:05:07Get it? YEAST Coast. I crack myself up.
0:05:07 > 0:05:11I've got some great jokes for you later, cake jokes are the best.
0:05:11 > 0:05:12Yes!
0:05:12 > 0:05:15This is what I'm talking about. Wow.
0:05:15 > 0:05:18- Here's our man, Christopher. - Hey, Scotty. Welcome.
0:05:18 > 0:05:21- Good to see you. Sunni, this is Christopher.- Sunni, nice to see you.
0:05:21 > 0:05:24Here is our Prank Patrol cake-making extraordinaire.
0:05:26 > 0:05:29Look around. Isn't this the greatest place in the world?
0:05:29 > 0:05:32- It's amazing. - I get so happy when I come here.
0:05:32 > 0:05:35- How you doing?- I'm doing well. You need help making a cake?
0:05:35 > 0:05:37Scotty said you'd be a perfect teacher
0:05:37 > 0:05:39and you look like a sugary sweet genius.
0:05:39 > 0:05:41- Have you ever made a cake before, Sunni?- Yep.- Fantastic.
0:05:41 > 0:05:43Speaking of cakes, guys,
0:05:43 > 0:05:45I've got a bit of a joke I'd like to share with you.
0:05:45 > 0:05:48- What is the fastest cake in the world?- No idea.
0:05:48 > 0:05:52Mer-mer-mer-mer-mer-mer- ingue-ingue-ingue-ingue-ingue!
0:05:53 > 0:05:57- Get it, Meringue?- Got it. - It's a good joke.
0:05:57 > 0:06:00- Let's go make ourselves a chocolate cake, guys.- Yes!
0:06:00 > 0:06:05- First, into three portions. Are you watching this?- Yeah.- Gently.
0:06:05 > 0:06:08Straight. There you go. Cream.
0:06:08 > 0:06:10Concentrate on what you're doing, seriously.
0:06:10 > 0:06:13Look at this, this is absolute perfection over here.
0:06:13 > 0:06:18Do some rosettes. Star in the middle. That's enough.
0:06:18 > 0:06:20This goes on the top.
0:06:20 > 0:06:23Well, guys, we can only use one cake for the prank,
0:06:23 > 0:06:26so I was thinking, Christopher, you are our guest cake artist.
0:06:26 > 0:06:30You can pick which cake you want to use for the prank.
0:06:30 > 0:06:34- Let's use Sunni's cake. It's the best cake here.- Really?- Absolutely.
0:06:34 > 0:06:36- Yours is a disaster. - I don't believe that.
0:06:36 > 0:06:39OK, thank you very much anyway.
0:06:39 > 0:06:40I'm going to take mine home to eat
0:06:40 > 0:06:43and I'll take yours to give to the ninjas, Sunni.
0:06:43 > 0:06:45Thank you so much. I'll get out of...
0:06:45 > 0:06:47Whoa!
0:06:50 > 0:06:53Sunni, I'm so sorry.
0:06:53 > 0:06:55Tastes delicious, though.
0:06:55 > 0:06:57Christopher, can we use your cake for the prank?
0:06:57 > 0:07:00I have you might have to, but let's keep it away from Scotty.
0:07:00 > 0:07:03- Christopher, thanks so much for your help.- Fantastic.
0:07:03 > 0:07:06Sunni, I'll see you in the campervan and I'll catch up.
0:07:06 > 0:07:07I'll just finish eating this cake.
0:07:10 > 0:07:12Our next mission is to find some high-maintenance,
0:07:12 > 0:07:16hard-to-deal-with callers for our phoney call centre.
0:07:16 > 0:07:19All right, Sunni? Here we go.
0:07:21 > 0:07:24So, Sunni, I thought I'd bring us here
0:07:24 > 0:07:27to the Federal Bureau Of Telephonic Customer Services
0:07:27 > 0:07:29or the F-Bok-Tss, as I like to call it.
0:07:29 > 0:07:32- And clown school. - We just share the building.
0:07:32 > 0:07:33Yeah, and clown school as well.
0:07:33 > 0:07:37At the F-Bok-Tss, they specialise in training call centre operators,
0:07:37 > 0:07:40especially with dealing with high-maintenance customers.
0:07:40 > 0:07:42If there's one thing we need for your prank for Evie,
0:07:42 > 0:07:44it's high-maintenance customers.
0:07:44 > 0:07:47Can you tell us about what you do here, reception lady?
0:07:47 > 0:07:50We have determined the most annoying customers.
0:07:50 > 0:07:52We have The Refunder,
0:07:52 > 0:07:55- the Lost In Translation and the Hanger Up-er-er.- Oh, classic.
0:07:55 > 0:07:58Here you can experience them all first-hand
0:07:58 > 0:08:01- and be prepared for whatever they'll throw at you.- Sweet, we're ready.
0:08:01 > 0:08:03Just head up the stairs and first door on the right.
0:08:03 > 0:08:05Thanks, have a good day.
0:08:05 > 0:08:07- Clown school? - Just through there.
0:08:07 > 0:08:10BEEP!
0:08:10 > 0:08:13OK, Sunni, it's now time to test our high-maintenance,
0:08:13 > 0:08:16annoying customers to see what style we want to use
0:08:16 > 0:08:17in your prank with Evie.
0:08:17 > 0:08:20Let's get our first customer up and see how we go.
0:08:20 > 0:08:24- Hello.- Hi.- Oh, it's you guys. I want to talk to you.
0:08:24 > 0:08:25I'm not paying for this.
0:08:25 > 0:08:28This service is ridiculous and I'm expecting a full refund, thank you.
0:08:28 > 0:08:31- What's the problem?- You don't know what the problem is?
0:08:31 > 0:08:33You've called me and you have no idea what the problem is.
0:08:33 > 0:08:37For that, I expect two refunds. Get your book out, write my name down.
0:08:37 > 0:08:40Wow. Cool it, lady.
0:08:40 > 0:08:42Let's get our next caller. And go.
0:08:42 > 0:08:44- Hello?- Oh, hello, how are you doing?
0:08:44 > 0:08:47- It's Scott here. I'm here to help you out.- Sorry, I'm not interested.
0:08:49 > 0:08:52I'll get her back on the line. Here we go.
0:08:52 > 0:08:55- Hello?- Hi, it's Scott here. We must have got disconnected.
0:08:55 > 0:08:58- No, I'm really just not interested. - No, you're...
0:08:58 > 0:09:00What if we do one more and...
0:09:00 > 0:09:02I just had an idea.
0:09:02 > 0:09:05I'll be right back in a second.
0:09:05 > 0:09:08G'day there, young Sheila! What's your name?
0:09:08 > 0:09:12- I've never seen you on this webcam before.- You look very familiar.
0:09:12 > 0:09:15Did you hear about that shearer the other day?
0:09:15 > 0:09:17He punched his computer and broke his hand.
0:09:17 > 0:09:20Yeah, he had to get tech KNUCKLE support. Ha-ha!
0:09:20 > 0:09:24Scotty, I know it's you.
0:09:24 > 0:09:27You got the wrong person, I think. No Scotty here.
0:09:27 > 0:09:29- HORNS BLAST - ARGH!
0:09:31 > 0:09:33Ninjas!
0:10:31 > 0:10:32WOMAN SCREAMS
0:10:46 > 0:10:50Our latest Prank Patrol member, Sunni, is out to prank cousin Eve
0:10:50 > 0:10:53and get her to believe that she is working for a company
0:10:53 > 0:10:57that sells a mysterious product to some crazy customers.
0:10:57 > 0:11:01But will working in a call centre all be too much,
0:11:01 > 0:11:04and land Eve in some serious strife?
0:11:05 > 0:11:06We need to call Evie
0:11:06 > 0:11:08and make sure she's cool to come along for the prank.
0:11:08 > 0:11:11The background story goes something like,
0:11:11 > 0:11:13there's this new call centre innovative technology
0:11:13 > 0:11:16you want her to test it with you, invite her along, see how it goes.
0:11:16 > 0:11:20- Got that?- Yep.- Best of luck. I'll talk to you at the other side.
0:11:20 > 0:11:24- 'Hello?'- Hi, Eve, it's Sunni. - 'Hi, Sunni.'
0:11:24 > 0:11:28Hi, I was just wondering... One of my teachers has asked me
0:11:28 > 0:11:30to do this work experience think at a new call centre.
0:11:30 > 0:11:33- I was wondering if you wanted to come with me.- 'I'd love to.'
0:11:33 > 0:11:36Look, I don't know much about it, but I think it should be fun.
0:11:36 > 0:11:40- 'Yeah, that's good.'- Right. Got to go. Bye.- 'Bye.'
0:11:40 > 0:11:43- Nice. Well done. Easy call. How do you reckon it went?- Good.
0:11:43 > 0:11:46- Do you reckon she's sussed at all? - No, not at all.- Well done.
0:11:46 > 0:11:49Give me a high five. Phone call in the bag. We've got more to do.
0:11:52 > 0:11:56Sunni, welcome to your prank location.
0:11:56 > 0:11:59This is where Eve's call centre nightmare is going to begin.
0:11:59 > 0:12:01I want to introduce you to the man running the joint.
0:12:01 > 0:12:03This is our Prank Patrol actor, Mike,
0:12:03 > 0:12:06- who'll play David the boss. - Hi.- How you doing, Sunni?- Good.
0:12:06 > 0:12:09How do you want me to play this boss guy, David?
0:12:09 > 0:12:12I was thinking you could have a wireless in your ear
0:12:12 > 0:12:15and just yell out different business things at random times.
0:12:15 > 0:12:18Right-o, so if I was talking to you, then, "Yep, go.
0:12:18 > 0:12:21"You know, mate, not by the end of business tomorrow,
0:12:21 > 0:12:24- "by the end of business today. You got it?" Like that?- Perfect.
0:12:24 > 0:12:26You look a bit crazy with that.
0:12:26 > 0:12:30Did you hear that, guys? We've got our first caller on the line.
0:12:30 > 0:12:31Scotty here, how can I help you?
0:12:31 > 0:12:34G'day, Scotty. I've been having some trouble with the product.
0:12:34 > 0:12:36Don't care. Thank you. Goodbye.
0:12:36 > 0:12:39That is one of our Prank Patrol actors as well, James.
0:12:39 > 0:12:42He's going to be reappearing on Eve's computer throughout the prank.
0:12:42 > 0:12:46- It will get a bit weird for her. Sound good?- Yes.- How you feeling?
0:12:46 > 0:12:49- Good.- Getting nervous at all? - Not yet.- Pretty excited.
0:12:49 > 0:12:52Before we get into the business end of the prank,
0:12:52 > 0:12:54I thought I'd share one of my great jokes.
0:12:54 > 0:12:58- It's about this cake maestro... - No, Scotty. Stop.- It's gold, Mike.
0:12:58 > 0:13:01- This is gold. They're all gold. - They're never gold, Scotty.
0:13:01 > 0:13:03All right, then I suppose I should release the ninjas.
0:13:03 > 0:13:05Zoom in.
0:13:05 > 0:13:06Release the ninjas.
0:13:06 > 0:13:10The blueprint for Sunni's prank is...
0:13:10 > 0:13:13one call centre selling a mysterious product...
0:13:13 > 0:13:16a cake disaster...
0:13:16 > 0:13:19live view crazy callers...
0:13:19 > 0:13:21and a really hard sell.
0:13:21 > 0:13:23I'm feeling a bit nervous about the prank,
0:13:23 > 0:13:28but hopefully Eve reacts well and it all goes smoothly.
0:13:28 > 0:13:30Hi, Sunni. Hope it all goes well with the prank.
0:13:30 > 0:13:33Have lots of fun and I hope Evie doesn't get too upset with you.
0:13:33 > 0:13:35It's prank day.
0:13:35 > 0:13:39Sunni has brought Eve to the Enigma Product call centre
0:13:39 > 0:13:41for work experience.
0:13:41 > 0:13:44Remember, Enigma Products is a company we have made up
0:13:44 > 0:13:48just for this prank. And what an enigma it is!
0:13:48 > 0:13:51- How are you going? My name is Dave.- Sunni.
0:13:51 > 0:13:53- Sunni, how are you?- Evie. - Evie, nice to meet you.
0:13:53 > 0:13:54You're set to go.
0:13:54 > 0:13:56I reckon this is going to be cool fun.
0:13:56 > 0:13:58We're dealing with some cool new technology today...
0:13:58 > 0:14:01It's so cool, it's going to blow you away.
0:14:01 > 0:14:04..revolutionary stuff that could change the way
0:14:04 > 0:14:06call centres are run around Australia,
0:14:06 > 0:14:09maybe even around the world. You guys like talking on the phone?
0:14:09 > 0:14:11- BOTH: Yeah. - It's a generational thing.
0:14:11 > 0:14:13Let's get you over here and get you set up.
0:14:13 > 0:14:17This is our trainee station, your monitors are bigger than normal.
0:14:17 > 0:14:19This is where your customers will pop up.
0:14:19 > 0:14:21- You reckon you're on top of it? - Yep.
0:14:21 > 0:14:24I'll run through this script and I want you to try
0:14:24 > 0:14:26and copy the vibe that I bring to the script
0:14:26 > 0:14:29- because I've been doing it for a long time. I'm well practised.- OK.
0:14:29 > 0:14:33- We'll start with the simple hello. - Right. Let's start the hilarity.
0:14:33 > 0:14:34Hello, it's Dave here.
0:14:34 > 0:14:39- Hello, it's Eve here.- Hello, it's Sunni here.- OK, that's great.
0:14:39 > 0:14:43Now let's do the whole first bit. I need a bit more energy still.
0:14:43 > 0:14:45Oh, they're going to go big.
0:14:45 > 0:14:47Go bigger than you think you need to.
0:14:47 > 0:14:50- ENTHUSIASTIC:- Hello, it's Sunni from Enigma products.
0:14:50 > 0:14:52Hello, it's Evie calling from Enigma products.
0:14:52 > 0:14:56Not so much with that one, but it's really just all about energy.
0:14:56 > 0:14:59- What's your name again? Evie?- Yep.- OK.
0:14:59 > 0:15:01Maybe for the purposes of this, just for the purposes of sales,
0:15:01 > 0:15:05we might go for something more like...Stella.
0:15:05 > 0:15:07Stella, we will go for Stella, OK? Sounds like "seller".
0:15:07 > 0:15:10- It'll be a subconscious thing in their heads, OK?- Sure.
0:15:10 > 0:15:13That makes perfect sense(!)
0:15:13 > 0:15:16- Sunni and Stella.- OK. - OK, let's go again.
0:15:16 > 0:15:18It'll be, "Hello, it's Stella calling from Enigma Products."
0:15:18 > 0:15:23- Hello, it's Stella calling from Enigma Products.- Bang. There it is.
0:15:24 > 0:15:28- Sunni, that was good, yeah?- Yes. - OK, you guys are set to go. OK?
0:15:28 > 0:15:29You've run through how it works.
0:15:29 > 0:15:31Let's get the prank on the road.
0:15:31 > 0:15:33It's a new system, we've had a couple of glitches
0:15:33 > 0:15:34that we're ironing out.
0:15:34 > 0:15:36We've had tech support in all this morning
0:15:36 > 0:15:38and we had no problems at all.
0:15:38 > 0:15:40Just roll with the punches.
0:15:40 > 0:15:42And everything else we have in store!
0:15:42 > 0:15:43Mwa-ha-ha-ha!
0:15:43 > 0:15:45So, I use Stella for the rest of the day?
0:15:45 > 0:15:48- Yeah, Stella for the rest of the day.- OK.- Rock 'n' roll.
0:15:48 > 0:15:54- Let's make some sales. Sales, sales, sales.- Excuse me. Sorry.
0:15:54 > 0:16:00- What's the product?- Good question. - HE LAUGHS
0:16:00 > 0:16:03- Yes, mate?- Thanks for nothing! - I don't even know what we're selling.
0:16:03 > 0:16:08- I know.- OK, let's just try it, OK?
0:16:08 > 0:16:11- Girls, are you all right?- Yep. - All good?- Yep.
0:16:15 > 0:16:19- Hey, it's Evie...er, Stella calling from the Enigma Products.- Whoops!
0:16:19 > 0:16:22- Better get the name right!- G'day. - Hi.
0:16:22 > 0:16:25It's Stella calling from Enigma Products,
0:16:25 > 0:16:27where the paradox is the only...per...
0:16:27 > 0:16:28perplexing puzzle, not the product.
0:16:28 > 0:16:33- Too many P-P-P-P-Ps.- You purchased from us a few weeks ago.- Yes.
0:16:33 > 0:16:37- Who is that again?- Stella.- Oh, Stella, hi. About the product.
0:16:37 > 0:16:40It's fantastic! I absolutely love the product!
0:16:40 > 0:16:43In fact, you got to tell your boss that everyone should get one.
0:16:43 > 0:16:45I've got one, have you got one yourself?
0:16:45 > 0:16:49- Er...- You should definitely get one. Thanks to your call. See you later.
0:16:49 > 0:16:52- How did it go? - I mixed up my words a bit.- A bit?
0:16:52 > 0:16:53What did he actually say to you?
0:16:53 > 0:16:56He said I should tell my boss that everyone should get one.
0:16:56 > 0:16:59- Did you hear that, everyone?- Ta-dah! - Did you hear what Stella said?
0:16:59 > 0:17:01Say it again. Tell everyone.
0:17:01 > 0:17:05- I should tell my boss that everyone should get one.- Fantastic.
0:17:05 > 0:17:08New little shining star of the office.
0:17:08 > 0:17:11Big round of applause for Stella. Let's keep it up.
0:17:11 > 0:17:15Keep that momentum and let's really get into it. That's fantastic.
0:17:15 > 0:17:18- Hello.- Hello?
0:17:18 > 0:17:21Hello, it's Stella calling from Enigma Products, where the only...
0:17:21 > 0:17:24- Isn't that the same guy?- We are just calling to...- Yeah, hi, Stella.
0:17:24 > 0:17:28- You just called me before, remember? - Talk about deja vu!- That's OK.
0:17:28 > 0:17:31I'm glad you called, because I had a question.
0:17:31 > 0:17:34Can you tell me if I should be using the green or red outlet
0:17:34 > 0:17:36for when the battery goes flat?
0:17:36 > 0:17:39- That's a very important question, Stella.- Hang on a second.
0:17:39 > 0:17:40Don't stuff it up now!
0:17:40 > 0:17:44At Enigma Products we are committed to maintaining the highest quality.
0:17:44 > 0:17:49- Our products have a 99% success rate.- Yeah, that's OK.
0:17:49 > 0:17:52Just about the green and red outlet. For the battery?
0:17:52 > 0:17:56- Just a minute, hang on a second. - Don't worry about it, girls.
0:17:56 > 0:17:59I've got to go. Thanks for the call.
0:17:59 > 0:18:03- He's asking about the green or red wire.- The red one, girls.
0:18:03 > 0:18:06- Come on, it's all in there. - Come on, Stella, it's obvious!
0:18:06 > 0:18:08- Just tell them, red one. - OK.- But he's gone.
0:18:08 > 0:18:12Before you get back onto there, I'm just going to print this letter out.
0:18:12 > 0:18:14If you can just hover by the printer.
0:18:14 > 0:18:17It's not going to be as simple as that! Uh-uh!
0:18:24 > 0:18:27This is where things will start to get a little weird.
0:18:27 > 0:18:30Stand by.
0:18:31 > 0:18:33What's happening?
0:18:34 > 0:18:36- Hey. (What's his name?- Dave.)
0:18:36 > 0:18:39Dave. Is it supposed to be printing this many?
0:18:39 > 0:18:45- It's just one letter. It's a single page.- But it keeps printing.- Oh, OK.
0:18:45 > 0:18:52- What have you... What have we done? - It just kept printing.- Oh, OK.
0:18:52 > 0:18:55It just kept printing.
0:18:55 > 0:18:57OK, well, you know, I'm not laying blame on anyone
0:18:57 > 0:19:00but I'm pretty sure I just selected the one copy.
0:19:00 > 0:19:03- See if that's the right one. - It's not looking good.
0:19:03 > 0:19:07- I'll try and print another one. - It's still printing. Shall I cancel?
0:19:07 > 0:19:09Yes, cancel it, cancel it, cancel it.
0:19:11 > 0:19:12Uh-oh!
0:19:14 > 0:19:16Oh, dear.
0:19:16 > 0:19:20What did you press? Step away from the machine
0:19:20 > 0:19:22just in case anything else happens.
0:19:22 > 0:19:27I don't want you to break anything else. Sit back down at your desks.
0:19:27 > 0:19:31Sometimes you've just got to get back on the horse. Come on, Stella.
0:19:31 > 0:19:32- Do you want to take another call?- OK.
0:19:32 > 0:19:35Hello, it's Stella calling from Enigma Products,
0:19:35 > 0:19:38where the paradox is the only per...perplexing pud...puzzle,
0:19:38 > 0:19:39not the product.
0:19:39 > 0:19:42We are calling to check you are satisfied with the product
0:19:42 > 0:19:44you purchased from us a few weeks ago.
0:19:44 > 0:19:45Parlez-vous francais?
0:19:45 > 0:19:47Er, non.
0:19:47 > 0:19:49Parlez-vous "Inglis"?
0:19:49 > 0:19:52Tres bon francais, eh?
0:19:52 > 0:19:54Oh, no. Non "inglais".
0:19:54 > 0:19:59- Little, little, little.- I'm from Enigma Products.- Enigma, you say?
0:19:59 > 0:20:02- Enigma, yes.- No. No, no. No, no, no.
0:20:02 > 0:20:03- Bonjour, Madam.- Bonjour!
0:20:03 > 0:20:05Comment ca va?
0:20:05 > 0:20:08- Ah, oui, bien.- Ah, bien. D'accord.
0:20:08 > 0:20:11Maintenant vous avez achete un produit?
0:20:11 > 0:20:12- Oui!- Enigma produit?
0:20:12 > 0:20:15- Oui! Oui, oui!- C'est super?- Oui! - D'accord. Merci.
0:20:15 > 0:20:18- Wow. That was hospital-grade French, too.- That's how you do it.
0:20:18 > 0:20:20Doesn't matter.
0:20:20 > 0:20:23- She could have been Italian, she could have been Russian.- I agree.
0:20:23 > 0:20:27I want two more calls from everyone in the next three minutes. Yes?
0:20:27 > 0:20:30Knock 'em over. Knock 'em over. Thank you.
0:20:30 > 0:20:32Hello, it's Stella calling from Enigma Products,
0:20:32 > 0:20:34with the paradox is the only perplexing puzzle, not the product.
0:20:34 > 0:20:38Yes, hello. Stella, I know. I know it's you now.
0:20:38 > 0:20:41It's like a call centre merry-go-round.
0:20:41 > 0:20:43Is this some kind of a joke? What's going on? That's OK.
0:20:43 > 0:20:46I'm glad you could, because she didn't answer my question.
0:20:46 > 0:20:49- Is it the green or the red outlet? - It's the red outlet.
0:20:49 > 0:20:51- Are you sure about that? - Yes, I'm positive.- The red outlet?
0:20:51 > 0:20:54- You'd better be right.- That's a promise, yes?- Yes, I promise.- OK.
0:20:54 > 0:20:57- Stop calling.- OK.- Why do you keep calling the same person?
0:20:57 > 0:21:00- Fair question. - It just calls automatically.- Hello.
0:21:00 > 0:21:03- Hello, it's Stella...- He's back.
0:21:03 > 0:21:06- Stella, you told me it was the red outlet.- Yes.
0:21:06 > 0:21:08Look what's going on here. I'm not sure what to do.
0:21:08 > 0:21:11You told me the red one, you didn't tell me there were 100 red ones.
0:21:11 > 0:21:12Which red one is it?
0:21:12 > 0:21:16You sell the product, you've got to know what's happening, right?
0:21:16 > 0:21:18Sorry about this. I'll just find my supervisor.
0:21:18 > 0:21:22- I'm not sure what's going on here. - It's the fat red ones, he will know.
0:21:22 > 0:21:24- OK.- OK, everybody. - Uh-oh, not this crazy dude.
0:21:24 > 0:21:27We all know that Mary is going to be leaving us.
0:21:27 > 0:21:31- What's he got in store next? - And it's her birthday. OK?
0:21:31 > 0:21:33Double whammy, bittersweet.
0:21:33 > 0:21:36What we're going to do is knock over two more calls
0:21:36 > 0:21:39in the next three minutes and then we're going to head over there
0:21:39 > 0:21:40and have some cake.
0:21:40 > 0:21:43All right, two more calls in the next three minutes, cake. Bang. Yes?
0:21:43 > 0:21:44Let's do it.
0:21:44 > 0:21:48- Hello, it's Stella again. - Stella! This is ridiculous.
0:21:48 > 0:21:51Why do you keep calling me? Can't you see I'm frustrated here?
0:21:51 > 0:21:55I've got the red one like you told me to, and it's got no end.
0:21:55 > 0:21:57- I pulled the whole thing out now. - The whole fat red one?
0:21:57 > 0:22:01This is the fat one. But it's got more than one colour.
0:22:01 > 0:22:03- No, just one colour. Red. - Can you see all the colours?
0:22:03 > 0:22:06Hang on a second.
0:22:06 > 0:22:09- Oh, no.- I'm sorry, girls, I've got to go.
0:22:09 > 0:22:11Should tell the boss about this.
0:22:11 > 0:22:13Cake time.
0:22:13 > 0:22:15Ditch whatever you're doing. It's time for the cake.
0:22:15 > 0:22:18- Everyone loves cake time. - Guys, you all got your headset?
0:22:18 > 0:22:21If I can get you to get the cake out of the fridge.
0:22:21 > 0:22:25Be careful because you need to squeeze it out a bit.
0:22:25 > 0:22:27Just check it over there.
0:22:29 > 0:22:33Going to be buzzing off sugar, folks, I tell you what.
0:22:33 > 0:22:36Get ready for cake crash calamity.
0:22:40 > 0:22:44- I'm so sorry, Mary. - Sorry is not going to cut it.
0:22:44 > 0:22:47- Must have been the weight of the cake.- It's a table.
0:22:47 > 0:22:51It should be able to take the weight of a cake. What's the cake made of?
0:22:51 > 0:22:54Is it made of lead? Is it a lead cake that we got for Mary?
0:22:54 > 0:22:59- Yummy. Lead! Mm-mm!- It must have been the way Stella put it down.
0:22:59 > 0:23:04- Don't you love a good police uniform?- Everyone down.- Down?
0:23:04 > 0:23:07I've had some calls about some breaches of some privacy laws.
0:23:07 > 0:23:11I've traced the number and it's come to this office. Who is responsible?
0:23:11 > 0:23:15You two girls, you'd better stand up. Tell me what's going on.
0:23:15 > 0:23:17- I've only got here half an hour ago. - What's your name?- Sunni.
0:23:17 > 0:23:20Can you tell me what's going on?
0:23:20 > 0:23:23You've just been pranked by Prank Patrol!
0:23:23 > 0:23:27You've just been pranked by Prank Patrol, Evie!
0:23:31 > 0:23:37- Did you have no idea?- No. - Big round of applause for Sunni.
0:23:38 > 0:23:41Dave was a bit dodgy for a boss.
0:23:41 > 0:23:43"DAVE" LAUGHS
0:23:43 > 0:23:46Didn't even know what was going on.
0:23:46 > 0:23:50At one point, I did think that she knew. She didn't.
0:23:50 > 0:23:52- You going to get her back?- Yes.
0:23:52 > 0:23:54Are you still going to talk to her?
0:23:54 > 0:23:55I think I might have to.
0:23:58 > 0:24:03I felt so bad for Mary, I just ruined her cake. I was like, oh, no.
0:24:03 > 0:24:05Thank you so much once again. I'll just get out of...
0:24:05 > 0:24:08Whoa!
0:24:11 > 0:24:15Sunni, I'm so sorry. The cake is delicious, though.
0:24:15 > 0:24:18- You ruined my one.- Would you like some?- I'd like to have some.
0:24:19 > 0:24:21Not any more!
0:24:23 > 0:24:26Subtitles by Red Bee Media Ltd