0:00:03 > 0:00:06PHONE RINGS
0:00:10 > 0:00:11Try that.
0:00:13 > 0:00:15Now what? What am I doing wrong?
0:00:18 > 0:00:22PHONE CONTINUES TO RING
0:00:25 > 0:00:28'Congratulations. You could be the lucky winner
0:00:28 > 0:00:32'of a fabulous free family holiday in Florida.
0:00:32 > 0:00:34'To win this fabulous free holiday,
0:00:34 > 0:00:39'please confirm that you are over 18.'
0:00:39 > 0:00:40Um...well...
0:00:40 > 0:00:41'Thank you.'
0:00:41 > 0:00:43What's going on?
0:00:43 > 0:00:44I'm winning a holiday.
0:00:44 > 0:00:47'Please answer the following questions.
0:00:47 > 0:00:50'What place is known as the Sunshine State?'
0:00:50 > 0:00:52What's that?
0:00:52 > 0:00:56- Um...happiness?- No, something else. Something...
0:00:58 > 0:01:00Florida!
0:01:00 > 0:01:02- 'Correct.'- Yes!- Yes!
0:01:04 > 0:01:06OK, OK, we're on it, we're on it.
0:01:06 > 0:01:11OK, slowly, calmly, looking over your left shoulder.
0:01:11 > 0:01:13Slowly, Tracy. Slow down!
0:01:30 > 0:01:31Come on.
0:01:31 > 0:01:37All right guys, enough. Inside. Stop. Stop! Stop!
0:01:39 > 0:01:45Pull forward, Tracy, pull forward. More, more. Lads, go in. Go in!
0:01:45 > 0:01:47You're putting me off as well.
0:01:51 > 0:01:55What opens doors in Florida? Quickly, come on!
0:01:55 > 0:01:56- Battering rams?- Americans.
0:01:58 > 0:02:02- Battering rams.- No, something else.
0:02:04 > 0:02:05Keys?
0:02:05 > 0:02:07The Florida Keys?
0:02:08 > 0:02:09'Correct.
0:02:09 > 0:02:13'This is your third and final question.'
0:02:13 > 0:02:15He's winning a holiday.
0:02:15 > 0:02:18'You are one step away from your dream holiday.'
0:02:18 > 0:02:19DOOR OPENS
0:02:22 > 0:02:26Did you speak to Rob about Lily's first supervised visit?
0:02:26 > 0:02:27I'll call him now.
0:02:31 > 0:02:32Where's the phone?
0:02:32 > 0:02:35'What reptile has been found in the Florida Keys
0:02:35 > 0:02:38'for over 200 million years?'
0:02:39 > 0:02:40Squirrel!
0:02:40 > 0:02:41Alligator?
0:02:43 > 0:02:44Alligator?
0:02:46 > 0:02:48'Congratulations!
0:02:48 > 0:02:54'You have now won your fabulous free family holiday in Florida!
0:02:54 > 0:02:58'Please hold for one of our Sun Screen representatives.'
0:02:58 > 0:03:01My luck has finally changed!
0:03:13 > 0:03:17- Will you get...?!- Who had it last?
0:03:18 > 0:03:19BOTH: Tracy.
0:03:20 > 0:03:24- T-O-B-Y.- Ah, bless him. He's learned how to spell his name!
0:03:26 > 0:03:31'Well, Toby, you have won a free holiday for you and your family.'
0:03:31 > 0:03:34Um...do we have to be a family?
0:03:34 > 0:03:37'We do specialise in family holidays.'
0:03:37 > 0:03:39That's good, we're a big family!
0:03:41 > 0:03:44Sorry. That was my brother.
0:03:44 > 0:03:48'Great. So when can our local representative Terrie Fender
0:03:48 > 0:03:51'visit your home to get your details?'
0:03:51 > 0:03:54Today would be nice. Any time. It doesn't matter.
0:03:54 > 0:03:58MUSIC PLAYS
0:03:59 > 0:04:03It's so easy. You just step on the lights.
0:04:03 > 0:04:07I know how a dance mat works, thanks very much.
0:04:07 > 0:04:11Come on, Lily. You can't lie there doing nothing all day.
0:04:12 > 0:04:13Checked the kitchen?
0:04:13 > 0:04:16I said I'd checked the kitchen.
0:04:16 > 0:04:19She wouldn't have it in the car, would she?
0:04:19 > 0:04:23Sorry. I picked up the phone.
0:04:23 > 0:04:27You know you're not supposed to touch that without permission.
0:04:27 > 0:04:30- Uncle Andrew called. - Really? What did he say?
0:04:30 > 0:04:36He wants to come round to see me. Now. Is that OK?
0:04:36 > 0:04:38- It's a bit sudden.- I know.
0:04:38 > 0:04:42He's having one of his good days. They don't usually last very long.
0:04:42 > 0:04:47OK, we see. We'd be only too happy to meet him at last.
0:04:47 > 0:04:52Don't be surprised if he acts a little strange.
0:04:52 > 0:04:55Meeting new people stresses him out.
0:04:55 > 0:05:00- We'll give you guys all the space you need.- Thanks.
0:05:01 > 0:05:03- Lily.- What?
0:05:03 > 0:05:05- I think you should speak to Gina.- No.
0:05:05 > 0:05:10- They could help you. - I don't want Gina or Mike.
0:05:10 > 0:05:13Anyway, they've done enough helping.
0:05:13 > 0:05:16It wasn't their fault. Mike said your sisters are happy
0:05:16 > 0:05:18with their new foster parents.
0:05:18 > 0:05:23- They're going to arrange a visit. - That's all right then, innit?
0:05:30 > 0:05:32Everyone knows the plan?
0:05:32 > 0:05:35I can't believe we're going through with this.
0:05:35 > 0:05:37Course we are.
0:05:37 > 0:05:41- We're going to be heroes. - More like forgers.
0:05:41 > 0:05:44This Terrie thinks we're a big family.
0:05:44 > 0:05:46We are so going to get done.
0:05:48 > 0:05:52So what do we tell Mike and Gina?
0:05:52 > 0:05:54"Here's your ticket!"
0:05:54 > 0:05:57No-one can refuse a ticket.
0:05:57 > 0:06:02Even if we did tell a lie. We're doing the right thing.
0:06:02 > 0:06:03I suppose so.
0:06:03 > 0:06:07- So, you know the plan, yeah? - Here we go. He's here.
0:06:15 > 0:06:18Woo-hoo! Nice motor!
0:06:31 > 0:06:36Auntie Sandra! Oh, she must have come instead.
0:06:39 > 0:06:41Welcome to Elm Tree House.
0:06:41 > 0:06:43Is that your dad?
0:06:43 > 0:06:44- Yeah.- Hi.
0:06:46 > 0:06:48Go! Go! Go!
0:06:50 > 0:06:52- LOUD MUSIC STARTS - Welcome.
0:06:52 > 0:06:54Sorry about this.
0:06:54 > 0:06:57Excuse me. Sapphire!
0:07:01 > 0:07:03Come on. Hurry up.
0:07:05 > 0:07:07I thought Sapphire was out.
0:07:08 > 0:07:12- Nice to meet you. Terrie Fender. - Is that the phone?
0:07:12 > 0:07:14PHONE RINGS
0:07:14 > 0:07:16Sorry.
0:07:18 > 0:07:20We'll talk in the kitchen. It's quieter.
0:07:20 > 0:07:23- Is your brother not coming?- No.
0:07:23 > 0:07:24LOUD MUSIC CONTINUES
0:07:29 > 0:07:30Elm Tree House.
0:07:33 > 0:07:38No, I think you've made a mistake. We're not expecting anybody.
0:07:39 > 0:07:41- This is my brother, Johnny.- Hi.
0:07:41 > 0:07:44- Hello, Johnny. - Careful. The floor's wet.
0:07:44 > 0:07:45So I see.
0:07:49 > 0:07:56So...Elm Tree House. This place used to be a care home, didn't it?
0:07:56 > 0:07:59Oh, years ago. But our family live here now.
0:07:59 > 0:08:01Thank you.
0:08:01 > 0:08:04'They said my brother was going to you.'
0:08:04 > 0:08:05Are you sure?
0:08:05 > 0:08:07'Positive. Can you check again?'
0:08:08 > 0:08:12'He's small, maybe he's hiding behind one of the others?'
0:08:12 > 0:08:16I don't think... Liam, is that you?
0:08:17 > 0:08:18PHONE BEEPS
0:08:18 > 0:08:19Liam!
0:08:19 > 0:08:24So, Mike's your dad and Gina's your...?
0:08:24 > 0:08:27- Stepmum.- Stepmum. Right.
0:08:27 > 0:08:29The floor's wet.
0:08:29 > 0:08:33- You're meant to be on lookout. - That's my half-brother Frank.
0:08:33 > 0:08:34Hi, Frank.
0:08:34 > 0:08:39- And you've met my other brother, Liam.- Hello, Liam.
0:08:39 > 0:08:41Show us the tickets, then.
0:08:42 > 0:08:45So, um, how many in your family?
0:08:45 > 0:08:50- 13.- 13, wow. That is a big family.
0:08:50 > 0:08:53- Is it too big?- No.
0:08:53 > 0:08:55Absolutely perfect.
0:08:56 > 0:08:59Liam!
0:08:59 > 0:09:02- Have you seen Liam?- He's upstairs.
0:09:02 > 0:09:04Right.
0:09:05 > 0:09:09So, each deluxe villa has its very own luxury swimming pool.
0:09:09 > 0:09:12And this is all free?
0:09:12 > 0:09:15Completely. F-R-E-E, free.
0:09:21 > 0:09:26Sometimes people need to be left on their own. Give her some time.
0:09:26 > 0:09:27Everything all right?
0:09:27 > 0:09:29Lily's a bit down.
0:09:29 > 0:09:31I'll go and talk to her, yeah?
0:09:31 > 0:09:34I promised I wouldn't say anything.
0:09:34 > 0:09:37- She needs her own time to grieve.- Right.
0:09:40 > 0:09:45Have any of you seen Liam running by?
0:09:47 > 0:09:48Liam!
0:09:48 > 0:09:51Let's get you set up on the database.
0:09:53 > 0:09:54Dad's coming!
0:09:56 > 0:09:58He's meant to have mopped the floor.
0:09:58 > 0:10:01- He's very strict.- Your dad?- Yeah.
0:10:01 > 0:10:04Floor's wet.
0:10:04 > 0:10:06I just want to say hello to Toby's aunt.
0:10:09 > 0:10:10The floor's wet.
0:10:10 > 0:10:13I'm just coming in for a quick hello.
0:10:13 > 0:10:15I don't want you to hurt yourself.
0:10:15 > 0:10:17Argh!
0:10:17 > 0:10:20- Dad!- Argh, my back!
0:10:23 > 0:10:27- Can I do anything? - No, no, you stay there with Toby.
0:10:27 > 0:10:29I'll be out in five.
0:10:29 > 0:10:33- Is it always like this?- Pretty much.
0:10:33 > 0:10:35Why did you wash the floor?
0:10:35 > 0:10:37I wanted to surprise you.
0:10:37 > 0:10:40Well, you succeeded.
0:10:40 > 0:10:43- What's happened?- Mike slipped over.
0:10:43 > 0:10:45I'll see to him, boys. Go on.
0:10:47 > 0:10:50- Is that all right? - My back's killing me.
0:10:50 > 0:10:54I think Johnny has attachment issues.
0:10:54 > 0:10:56Why do you say that?
0:10:56 > 0:10:58He called me "Dad".
0:10:58 > 0:11:00Aw, that's sweet.
0:11:06 > 0:11:10- Hi, Harry. You OK?- Yes.
0:11:10 > 0:11:13You sure you don't feel just a bit lonely?
0:11:16 > 0:11:17Right.
0:11:17 > 0:11:20I think that is nearly everything.
0:11:20 > 0:11:25Excellent. Now, if you can just get this form filled in by an adult,
0:11:25 > 0:11:27I think we're nearly done.
0:11:27 > 0:11:29Hi, Sapphire.
0:11:31 > 0:11:34- What's going on? - Are you their half-sister?
0:11:34 > 0:11:38- Yes. No.- Step-sister.- Cousin.
0:11:38 > 0:11:41I take it you're not related to these boys?
0:11:41 > 0:11:44You are joking me? These losers?
0:11:44 > 0:11:46Sapphire's kind of a housemate.
0:11:46 > 0:11:50Yeah. For the next 436 days.
0:11:50 > 0:11:52Unfortunately.
0:11:52 > 0:11:55Who left this mess here?
0:11:55 > 0:11:57This is still a care home, isn't it?
0:11:57 > 0:12:01How did you think you'd get away with this?
0:12:01 > 0:12:06- I suppose we didn't really think it through.- We just wanted the holiday.
0:12:06 > 0:12:09Were your "parents" in on it?
0:12:09 > 0:12:13- They think you're my aunt. - That's very ingenious.
0:12:13 > 0:12:15I guess it was, but it didn't work.
0:12:15 > 0:12:17You were just very unlucky.
0:12:17 > 0:12:20That's it, we're always unlucky.
0:12:20 > 0:12:23Sapphire's right, we're all losers in here.
0:12:23 > 0:12:26When something good happens, we can't have it,
0:12:26 > 0:12:28because we're not a family.
0:12:29 > 0:12:33Well, I must say it does seem horribly unfair.
0:12:33 > 0:12:38- I really wish there was something I can do.- Just do it.
0:12:38 > 0:12:40Just give us the holiday!
0:12:40 > 0:12:43There are strict guidelines. There's nothing I can do.
0:12:43 > 0:12:45- Unless...- What?
0:12:46 > 0:12:49- No, I couldn't.- You can, you can.
0:12:49 > 0:12:52- I shouldn't.- You should!
0:12:52 > 0:12:56If you get an adult's permission, I might be able to swing it.
0:12:56 > 0:12:59So get your mum or dad to sign this form, and...
0:12:59 > 0:13:03..the rest of this conversation never happened.
0:13:03 > 0:13:05Nice one!
0:13:07 > 0:13:09What are you doing?
0:13:09 > 0:13:11Mike will never agree to this.
0:13:11 > 0:13:14- He doesn't have to, does he?- Liam...
0:13:14 > 0:13:18He's getting a holiday. He won't have to lie.
0:13:18 > 0:13:20We're doing it for him.
0:13:20 > 0:13:23Right! What's his date of birth?
0:13:23 > 0:13:26- Come on, come on, we need this! - We don't know, Liam.
0:13:26 > 0:13:30But I think I know someone who might.
0:13:30 > 0:13:32PIANO PLAYS
0:13:32 > 0:13:33Gus?
0:13:33 > 0:13:35Practicing.
0:13:35 > 0:13:39- We got a business proposal. - It's practice time!
0:13:39 > 0:13:40I've missed 13 seconds.
0:13:40 > 0:13:42Gus.
0:13:42 > 0:13:45- How would you like to go to Florida?- Florida?
0:13:45 > 0:13:49The Sunshine State? It has swamps and alligators.
0:13:49 > 0:13:51Yeah. What's not to like?
0:13:51 > 0:13:52Nothing. I'd like to go.
0:13:52 > 0:13:56Course you would. Fill in this form as if you were Mike.
0:13:56 > 0:13:59- It's a surprise for him. - Don't tell no-one.
0:13:59 > 0:14:04- Got it.- So, are you sure you can answer all these questions?- Yes.
0:14:04 > 0:14:08- How do you remember everything? - How come you forget?
0:14:08 > 0:14:09Not here. Too open.
0:14:38 > 0:14:41- Hi!- Hi, Lily.
0:14:41 > 0:14:43Harry's feeling a bit lonely.
0:14:43 > 0:14:48- So, I thought you could tell him one of your stories.- Don't remember any.
0:14:48 > 0:14:52Once upon a time, there were tiger princesses...
0:14:52 > 0:14:55You tell it then. Or read him one of your books.
0:14:55 > 0:14:58I don't tell stories anymore.
0:14:58 > 0:15:01Can I still have my sweets?
0:15:01 > 0:15:05- Thanks.- You paid him?
0:15:05 > 0:15:08- I was trying to help you. - You don't get it.
0:15:08 > 0:15:12Nothing you or anyone else can do or say will change the way I feel!
0:15:12 > 0:15:15I'm not giving up on you, Lily Kettle.
0:15:16 > 0:15:18And that's it.
0:15:18 > 0:15:20Your booking is now confirmed.
0:15:20 > 0:15:23- Yes!- You do realise that this reservation
0:15:23 > 0:15:25cannot be changed or cancelled?
0:15:25 > 0:15:29- Why would we want to do that? - We're going to Florida!
0:15:34 > 0:15:37Here's the receipt. The tickets will be in the post.
0:15:37 > 0:15:38We did it!
0:15:41 > 0:15:42Receipt?
0:15:47 > 0:15:52- Wait!- You got a problem, boys?
0:15:52 > 0:15:53Isn't the holiday free?
0:15:53 > 0:15:56The villa's yours for nothing.
0:15:56 > 0:15:59You've charged Mike over £5,000 on his credit card!
0:15:59 > 0:16:02- That's for the flights. - You tricked us!
0:16:02 > 0:16:05No. You tried to trick me.
0:16:05 > 0:16:07But what do we tell Mike?
0:16:07 > 0:16:09You're bright boys.
0:16:09 > 0:16:12I'm sure you'll think of something. Bye!
0:16:16 > 0:16:18Wait!
0:16:18 > 0:16:21- We are so going to die.- Yep.
0:16:29 > 0:16:31- KNOCK ON THE DOOR - Come in.
0:16:32 > 0:16:35Hi, Carmen. Wow! You look amazing!
0:16:35 > 0:16:37- Try telling Lily that.- Oh.
0:16:37 > 0:16:40Is she still sad about her sisters?
0:16:40 > 0:16:43I've tried everything, she just lays there.
0:16:43 > 0:16:45- You know what it's like.- There's
0:16:45 > 0:16:48always something that makes me smile.
0:16:48 > 0:16:51Nothing I do makes Lily smile, and I'm her best friend.
0:16:51 > 0:16:54She's just sad about her sisters.
0:16:54 > 0:16:57There's got to be something I can do.
0:16:58 > 0:17:03Say that you split up from Johnny and you were miserable about it.
0:17:03 > 0:17:05What could I do to make you smile?
0:17:08 > 0:17:09Tee?!
0:17:13 > 0:17:16We are dead. We are so dead.
0:17:16 > 0:17:20How did she get Mike's credit-card details?
0:17:22 > 0:17:26- Gus?- You said fill in the form.
0:17:26 > 0:17:28But how did you know?
0:17:31 > 0:17:36Mike pays bills by phone. I can't help but remember them.
0:17:36 > 0:17:37Let's all calm down.
0:17:37 > 0:17:43Tracy's knows about credit-card fraud. She'll sort us out.
0:17:43 > 0:17:44MOBILE RINGS
0:17:44 > 0:17:47- Can you get that? - Concentrate on your driving.
0:17:47 > 0:17:49Keep straight.
0:17:49 > 0:17:52I've got it. Tracy, please.
0:17:52 > 0:17:53She's not picking up.
0:17:54 > 0:17:56We're all Bad Luck Boys now.
0:17:56 > 0:17:59It's nothing to do with luck. We were scammed.
0:17:59 > 0:18:02Whatever, it's still the same.
0:18:02 > 0:18:05No, it's not. She cheated us.
0:18:05 > 0:18:07And we're going to fight back!
0:18:16 > 0:18:20- Ask Gina. - We did, but she said ask you.
0:18:20 > 0:18:22It sounds a bit risky to me.
0:18:22 > 0:18:25She misses her sisters so much.
0:18:25 > 0:18:28Do you really think it would help?
0:18:28 > 0:18:30Yeah. I know how I'd feel if it was me.
0:18:30 > 0:18:32Well, if you're sure.
0:18:32 > 0:18:35- OK.- Thank you, Mike!
0:18:44 > 0:18:46Is this it?
0:18:46 > 0:18:47Yep. Apartment 3A.
0:18:50 > 0:18:51Ready?
0:18:51 > 0:18:54INTERCOM BUZZES
0:18:54 > 0:18:57Sun Screen Holidays. Reception.
0:18:57 > 0:19:00That's you, Terrie Fender.
0:19:00 > 0:19:03Our offices are closed. Please call another time.
0:19:05 > 0:19:07Not answering. Let's give up.
0:19:07 > 0:19:09OK. Right.
0:19:09 > 0:19:12Plan B.
0:19:12 > 0:19:15Lily! Get up. Look, there's somebody here to see you.
0:19:17 > 0:19:21- What's that?- This is Mr Hamster. Carmen bought him for you.
0:19:21 > 0:19:24- Why buy him?- Thought you'd like him.
0:19:24 > 0:19:27Look, he's so cute and fluffy.
0:19:27 > 0:19:31- It's wee wee'd! Tee, take him! - No way!- Here! Give him to me!
0:19:35 > 0:19:37- He's cute.- Look at his little face.
0:19:37 > 0:19:40- Do you like him?- I love him.
0:19:40 > 0:19:42Thanks, Carmen.
0:19:42 > 0:19:45See? He's so cute. He loves you, Lily.
0:19:47 > 0:19:50- BLENDER WHIRS Seen Toby anywhere?- What?!
0:19:50 > 0:19:52BLENDER STOPS Have you seen Toby?
0:19:52 > 0:19:55- No. Why? - Just wanted to see he's OK.
0:19:55 > 0:19:58I haven't seen him since his auntie left.
0:19:58 > 0:19:59That was Toby's aunt?
0:19:59 > 0:20:01Yeah. His first family visit.
0:20:01 > 0:20:05If you see him, tell him I'm around if he needs to talk.
0:20:05 > 0:20:07- OK.- Thanks.
0:20:25 > 0:20:28CAR ALARM WAILS
0:20:40 > 0:20:42Gus. What's this?
0:20:49 > 0:20:50Oi!
0:20:54 > 0:20:57If you have a problem, you put it in writing.
0:20:57 > 0:21:01Touch my car one more time, I'm calling the police.
0:21:01 > 0:21:04We didn't touch your car, all right?
0:21:04 > 0:21:08Oh, yeah? I saw you! Don't forget, I know where you live.
0:21:14 > 0:21:15Clear!
0:21:36 > 0:21:41Oi! Get off that computer. What do you think you're doing?
0:21:41 > 0:21:42Get off that!
0:21:43 > 0:21:45Let him go!
0:21:48 > 0:21:50You come back here!
0:21:53 > 0:21:55Johnny? Oh, where are they?
0:21:58 > 0:22:00- Go!- Tracy!
0:22:00 > 0:22:02- Quick, get in!- Go, go, go, go, go!
0:22:02 > 0:22:04Come back here now!
0:22:04 > 0:22:05Seatbelts please, boys.
0:22:08 > 0:22:11Mirror, signal, manoeuvre.
0:22:11 > 0:22:13Not now, Cam!
0:22:15 > 0:22:18- How did you find us? - Sapphire called.
0:22:18 > 0:22:21Tracy insisted I answer.
0:22:21 > 0:22:22Slow down.
0:22:22 > 0:22:24I'm only doing ten.
0:22:24 > 0:22:28Yeah, but I think you've got some more passengers.
0:22:34 > 0:22:40£5,363?
0:22:40 > 0:22:42How did you know my credit card...?
0:22:42 > 0:22:44ALL: Gus.
0:22:46 > 0:22:49Am I going to be arrested, like Tracy?
0:22:49 > 0:22:50I didn't get arrested.
0:22:50 > 0:22:52Nobody's getting arrested!
0:22:52 > 0:22:55I just need to talk sense to this woman.
0:22:55 > 0:22:58Oi! You can't just walk in. There's rules!
0:22:58 > 0:23:01You want me to call the police instead?
0:23:01 > 0:23:04- Couldn't keep her out. - Where are the thieves?
0:23:04 > 0:23:08- Thieves?- We're not thieves. You are!
0:23:08 > 0:23:13They broke into my office and stole a valuable item. Where is it?
0:23:13 > 0:23:15This is all some misunderstanding.
0:23:15 > 0:23:17No, it's not.
0:23:17 > 0:23:20Not until you give Mike his money back.
0:23:20 > 0:23:23This boy has stolen client information.
0:23:23 > 0:23:27Either he gives it back to me right now or I call the police.
0:23:27 > 0:23:29There's no need for that.
0:23:29 > 0:23:33Can we sort out the holiday thing first? These kids...
0:23:33 > 0:23:36They didn't know. Can't you just...?
0:23:36 > 0:23:40No. We don't offer refunds or exchanges.
0:23:40 > 0:23:41Sorry. Company policy.
0:23:41 > 0:23:46You're just an old-fashioned crook, aren't you?
0:23:46 > 0:23:49Sun Screen Holidays operates strictly within the law.
0:23:49 > 0:23:52We conform to the highest industry standards.
0:23:52 > 0:23:55And that includes conning a bunch of kids?
0:23:55 > 0:23:59They conned me. They told me they were over 18.
0:23:59 > 0:24:02Is that true?
0:24:02 > 0:24:03Tracy.
0:24:12 > 0:24:13'..in Florida.
0:24:13 > 0:24:15'To win this free holiday,
0:24:15 > 0:24:18'please confirm that you are over 18.'
0:24:18 > 0:24:20- 'Um...well...'- 'Thank you.
0:24:20 > 0:24:24'To claim your free family holiday...'
0:24:24 > 0:24:26Well?
0:24:26 > 0:24:28It's an automated system.
0:24:28 > 0:24:31I can't be held responsible.
0:24:31 > 0:24:35Really? So, if we look on this, we won't find any more dodgy sales?
0:24:35 > 0:24:37You give me that back! Now!
0:24:37 > 0:24:40Maybe you're right. We should go to the police...
0:24:40 > 0:24:41..with this.
0:24:46 > 0:24:50All right. All right, I'll cancel the transaction.
0:24:50 > 0:24:52You'll get your money back.
0:24:52 > 0:24:55Good. Better do it now. We'll watch.
0:24:55 > 0:25:00Make sure you live up to the "highest industry standards".
0:25:09 > 0:25:12Stupid, reckless, irresponsible.
0:25:12 > 0:25:16I have a list of at least 30 more words. Need I go on?
0:25:16 > 0:25:17Yes, please!
0:25:17 > 0:25:18- ALL:- Shut up!
0:25:19 > 0:25:23Gus, I've changed my credit card.
0:25:23 > 0:25:26Leave this house again without permission,
0:25:26 > 0:25:28I'm stopping your allowances.
0:25:28 > 0:25:32None of you answers the office phone. Understood?
0:25:32 > 0:25:35- Fine.- Whatever.
0:25:35 > 0:25:38- We'll say no more about it. - You mean, that's it?
0:25:39 > 0:25:43- Do you know what hurts me the most, Johnny?- Your back!
0:25:46 > 0:25:49You calling me Dad.
0:25:49 > 0:25:50I thought you meant it.
0:25:50 > 0:25:54I might be getting soft in my old age, but it seems to me
0:25:54 > 0:25:58that you kids meant well and were the victims in all this.
0:25:58 > 0:26:01That old bag got everything she deserved.
0:26:01 > 0:26:04- Tracy!- Sorry. - Leading from the front again.
0:26:04 > 0:26:06As always.
0:26:14 > 0:26:18SQUEAKING
0:26:19 > 0:26:21Lily. Lily!
0:26:24 > 0:26:25What?
0:26:25 > 0:26:26What's that noise?
0:26:36 > 0:26:38It's Mr Hamster.
0:26:38 > 0:26:40He's noctagonal.
0:26:40 > 0:26:42What does that mean?
0:26:42 > 0:26:47It means he could be doing it all night.
0:26:55 > 0:26:56Toby.
0:26:56 > 0:26:58Toby! Wake up.
0:26:58 > 0:27:00What?
0:27:00 > 0:27:02Toby.
0:27:03 > 0:27:06Listen, we're sorry about your holiday.
0:27:06 > 0:27:10So, we thought you might need cheering up.
0:27:10 > 0:27:13So we got you this.
0:27:15 > 0:27:16His name's Mr Hamster.
0:27:16 > 0:27:19- Look after him.- Thanks.
0:27:20 > 0:27:22Bye!
0:27:24 > 0:27:27Hello, Mr Hamster!
0:27:29 > 0:27:34Looks like it was my lucky day after all!
0:27:42 > 0:27:44Subtitles by Red Bee Media Ltd
0:27:44 > 0:27:47E-mail subtitling@bbc.co.uk