0:00:02 > 0:00:05This series looks at life in one of Britain's busiest airports.
0:00:05 > 0:00:08On today's show - Peter and Judith demand their money back.
0:00:08 > 0:00:11- What would Jesus do in this situation?- Jesus?
0:00:11 > 0:00:14Jesus would give us a full refund.
0:00:14 > 0:00:17Melody explains why she should be promoted.
0:00:17 > 0:00:21If you work at check-in you really do need to be a people person.
0:00:21 > 0:00:25I am very good with people because I am myself a person.
0:00:25 > 0:00:28And there's some last-minute holiday advice from Taaj.
0:00:28 > 0:00:31If you haven't got Sky Plus in your hotel, you don't want to go at all.
0:00:31 > 0:00:34If you have, just stay at home and watch Sky Plus. It's better, innit?
0:01:06 > 0:01:12It's 8am, and over at the FlyLo desks it's check-in manager Helen's last day.
0:01:12 > 0:01:17But competition for her position has caused tension between best friends Melody and Keeley.
0:01:17 > 0:01:18Next, please.
0:01:18 > 0:01:21And Melody has chosen the worst possible day to be late.
0:01:21 > 0:01:25- Melody, you were two hours late this morning. - Yeah, I'm sorry, Helen, I just...
0:01:25 > 0:01:30It's not going to count against her for promotion, is it? I really hope not.
0:01:30 > 0:01:36- No, I don't think it will.- Melody, I really, really hope it doesn't count against you for promotion.
0:01:36 > 0:01:37Thanks.
0:01:37 > 0:01:42Meanwhile, in departures, these FlyLo passengers are also having a bad day.
0:01:42 > 0:01:45They can't find the right gate for their flight to Greece.
0:01:45 > 0:01:47Fortunately, Taaj is on hand to help.
0:01:47 > 0:01:50- Excuse me, mate?- Yes, boss? - Which gate's the flight to Athens?
0:01:50 > 0:01:53Can I see your boarding pass, please?
0:01:54 > 0:01:56Yeah, it's already taken off, mate.
0:01:56 > 0:01:59What do you mean? It's not supposed to leave for another hour.
0:01:59 > 0:02:01- Yeah, but it left early.- What's the point of it leaving early?
0:02:01 > 0:02:06Well, FlyLo have had a lot of complaints recently because some of their flights has been delayed,
0:02:06 > 0:02:10so we're trying to get some other ones away early in order to redress the balance, isn't it?
0:02:10 > 0:02:15- Was anyone on the flight?- Yeah, the pilot, the co-pilot and one of the stewards.- Anyone else?
0:02:15 > 0:02:18No, I think that was it.
0:02:18 > 0:02:21You can't please some people. First they is moaning that the flights is late,
0:02:21 > 0:02:24now they is moaning that the flights is early. You can't win.
0:02:24 > 0:02:28It's 10am, and in international arrivals the airport paparazzi
0:02:28 > 0:02:33are reflecting on what may turn out to be a career-ending incident.
0:02:33 > 0:02:37- I'll tell you what happened. - He's not allowed to take photos here no more.
0:02:37 > 0:02:40- He's been a naughty boy, ain't ya? - It was an accident.
0:02:40 > 0:02:44He done the old up-the-skirt shot on Dame Judi Dench.
0:02:44 > 0:02:46What happened was was, Dame Judi come through,
0:02:46 > 0:02:51I tripped, fell to the floor, camera went off in me hand.
0:02:51 > 0:02:55- And it was an accident, was it? - I swear on my mother's life.
0:02:55 > 0:02:56God rest her soul.
0:02:56 > 0:03:01Next thing I know, front page of the Daily Star...Dame Judi's drawers.
0:03:01 > 0:03:06Dame Judi done a complaint and that's that, licence took off me.
0:03:06 > 0:03:09He'll never work again.
0:03:09 > 0:03:15A few minutes later, Mickey is back at work when Buster spots an incoming celebrity.
0:03:15 > 0:03:19- Look, it's that woman from Big Brother.- Hello, Professor Greer, lovely to see you again.
0:03:19 > 0:03:24- Nice holiday?- It was a lecture tour actually, - Oh, all sounds very intellectual.
0:03:24 > 0:03:28- Mind if I take a quick snap? Won't take a mo.- Get a sexy one.
0:03:28 > 0:03:31- Yeah, all right, my son.- Get her to look over her shoulder, like this.
0:03:31 > 0:03:36- Shut up!- Get her to show a bit of leg.- Buster!- Do you always talk to women like that?
0:03:36 > 0:03:39What are you, one of these feminists?
0:03:39 > 0:03:45Well, as a matter of fact I am, and you are a revolting man.
0:03:45 > 0:03:48Well, you're not going to sell THOSE to Nuts Magazine.
0:03:48 > 0:03:52- You've ruined that!- I was trying to help.- You're not helping at all. You're in the way!
0:03:52 > 0:03:57- What am I meant to do?- I don't care! You're not allowed to take pictures any more, are ya? Just...get lost!
0:04:02 > 0:04:05CAMERA CLICKS
0:04:05 > 0:04:06Amateur!
0:04:06 > 0:04:09Pervert!
0:04:09 > 0:04:12Our Lady Air runs a Steward of the Year competition.
0:04:12 > 0:04:15And Fearghal is going all out to win it.
0:04:15 > 0:04:19It's all part of the service there, sir, and I can really style it for you if you like.
0:04:19 > 0:04:22There's a way that Justin Bieber does it that he really likes.
0:04:22 > 0:04:27If you want to be number one, you've got to realise that there's more to this job than handing out hot towels.
0:04:27 > 0:04:31You've got to be a nurse, you've got to be a children's entertainer,
0:04:31 > 0:04:35you've got to be a...travel guide, you've got to be a counsellor,
0:04:35 > 0:04:39you've got to be a midwife, you've got to be an interpreter, you've got to be a hedge fund manager,
0:04:39 > 0:04:44you've got to be a pig breeder, you've got to be a toilet cleaner, you've got to be a holy man,
0:04:44 > 0:04:47but most of all... you've got to be a friend.
0:04:47 > 0:04:52Oh, and you're also expected to give hand relief to the pilot.
0:04:52 > 0:04:55I've got a crying child, row 37. Crying child.
0:04:55 > 0:05:00I always try and do my best for passengers anyway, but if you wanna win Steward of the Year
0:05:00 > 0:05:02it does really help if you've done something brave or heroic.
0:05:02 > 0:05:06Like last year's winner, Seamus O'Shaughnessy, he delivered a baby on board.
0:05:06 > 0:05:10So, fingers crossed, one of my passengers will have a heart attack or something.
0:05:10 > 0:05:14Hot nuts? Hot nuts? Hot nuts?
0:05:14 > 0:05:15No, thank you. I'm allergic.
0:05:15 > 0:05:18- Really? - Yes, I can't go anywhere near them.
0:05:18 > 0:05:21And, er, what would happen if you were to have a nut?
0:05:21 > 0:05:24Well, my throat would swell up and I'd be unable to breathe.
0:05:24 > 0:05:29In fact, I have to carry one of these EpiPens so people can inject me.
0:05:29 > 0:05:30Really?
0:05:32 > 0:05:34Hmm...
0:05:34 > 0:05:37Can you move out the way please, madam? OK, sir.
0:05:37 > 0:05:40Moments later, a passenger has been taken seriously ill on Fearghal's flight
0:05:40 > 0:05:44and the plane has been forced to make an emergency landing.
0:05:44 > 0:05:49OK, what's your name, sir? Your name? Just call... We'll just call him Mr Nuts. He's called Mr Nuts, OK?
0:05:49 > 0:05:52'Something very dramatic just happened.'
0:05:52 > 0:05:55One of the passengers on board has a severe allergy to nuts
0:05:55 > 0:06:00and he fell asleep and somehow a handful of hot nuts fell into his mouth.
0:06:00 > 0:06:03Fortunately I was on hand to administer a life-saving injection.
0:06:03 > 0:06:06He's gonna be OK. He's gonna be OK!
0:06:06 > 0:06:07He's gonna be OK.
0:06:07 > 0:06:09Did you get that?
0:06:09 > 0:06:15Some passengers are calling me a hero. Not the man himself, he's still drifting in and out of consciousness,
0:06:15 > 0:06:17but I just did what any good steward would do. OK?
0:06:17 > 0:06:24You know, I don't need an award for saving a man's life. Just doing a good deed is an award in itself.
0:06:24 > 0:06:29Having said that, obviously, if they did offer me an award, I would turn up and accept it.
0:06:29 > 0:06:33Back at FlyLo, Helen is saying her final farewells.
0:06:33 > 0:06:35Well...this is it, then.
0:06:35 > 0:06:39I've, erm, really enjoyed working with you girls.
0:06:39 > 0:06:41So I've just come to say goodbye.
0:06:41 > 0:06:43Bye.
0:06:43 > 0:06:46I'll text you when I've had the baby.
0:06:46 > 0:06:47If you want.
0:06:48 > 0:06:53- And I'll e-mail you pictures of the baby if you like.- Yes...don't worry.
0:06:54 > 0:06:56See you, then.
0:07:00 > 0:07:02Have a good baby.
0:07:09 > 0:07:13Helen! I hope you manage to lose all the baby weight!
0:07:17 > 0:07:18She won't.
0:07:22 > 0:07:26Over 80 million pieces of luggage pass through the airport every year.
0:07:26 > 0:07:32It's the job of Customs Officer Steve Downes and his dog Bobo to ensure none of them contain drugs.
0:07:32 > 0:07:34Come on, it's just a camera.
0:07:34 > 0:07:38My training method's very simple. I teach the dog to sniff out illegal substances
0:07:38 > 0:07:41and I give him a little bit as a reward.
0:07:41 > 0:07:43All right? There you go. Good lad.
0:07:43 > 0:07:47Good lad. That was just a little slither of crack there.
0:07:47 > 0:07:50Do you want some more? Course you do.
0:07:50 > 0:07:57I started working with dogs in the armed forces, in the Bomb Disposal Unit. I served in Afghanistan.
0:07:57 > 0:08:00My job was to train the dogs to sniff out bombs.
0:08:00 > 0:08:06Same principal - the dog would find the bomb, I would give the dog the bomb to play with as a reward.
0:08:06 > 0:08:10I'm glad I got out when I did, though. I...saw some terrible things.
0:08:10 > 0:08:13I saw Jim Davidson live,
0:08:13 > 0:08:19I saw James Blunt do an acoustic set at the base in Helmand Province, in which he sang Beautiful twice,
0:08:19 > 0:08:23and...I think perhaps worst of all...
0:08:23 > 0:08:25I saw Ross Kemp take a shower.
0:08:25 > 0:08:27Still have nightmares about that.
0:08:27 > 0:08:30I've had a number of canine companions over the years.
0:08:30 > 0:08:34This is my first one, Princess. Excellent sniffer dog.
0:08:34 > 0:08:38But she ended up sniffing cocaine and couldn't stop. She's now in rehab.
0:08:38 > 0:08:41This is Pickles. Pickles developed a taste for cannabis.
0:08:41 > 0:08:43Always had the munchies.
0:08:43 > 0:08:47The weight ballooned. Now she has to be carted around in a wheelbarrow. Very sad.
0:08:47 > 0:08:50This is Molly. Top sniffer dog, but...heroin.
0:08:50 > 0:08:53First she started smoking it, then injecting it.
0:08:53 > 0:08:56Last I heard she was selling her body to get drugs.
0:08:56 > 0:09:01Muffin. LSD, thought she could fly. Splat.
0:09:01 > 0:09:03We have a joke amongst some of the lads here.
0:09:03 > 0:09:06"My dog's got no nose." "How does he smell?"
0:09:06 > 0:09:08"Well, unfortunately, he can't smell,
0:09:08 > 0:09:14"because he's sniffed so many drugs over the years that he's pretty much obliterated the olfactory system.
0:09:14 > 0:09:17"His septum has practically dissolved.
0:09:17 > 0:09:21"We're going to have to retire him, see if a farm will take him,
0:09:21 > 0:09:24"and, if not, we'll just probably have him put down."
0:09:24 > 0:09:31It's 11:30, and at the France Airways check-in two passengers are becoming very angry.
0:09:31 > 0:09:34Obviously we are not going to wield the swords on the plane!
0:09:34 > 0:09:38- We are from the BMBRS!- The what? - The British Medieval Battle Re-enactment Society.
0:09:38 > 0:09:41You are not allowed to take dangerous weapons onto the plane.
0:09:41 > 0:09:45We need to get the swords to Paris because we are re-enacting the battle of Agincourt on Wednesday.
0:09:45 > 0:09:48- These items are forbidden. - This is racism, isn't it?
0:09:48 > 0:09:50- Excuse me?- We beat you at Agincourt.
0:09:50 > 0:09:55- Approximately 9,000 of our men defeated approximately 36,000 of yours.- I don't understand.
0:09:55 > 0:09:59Battle of Agincourt? 1415, Henry Five? I imagine they didn't teach you about that at your "ecole".
0:09:59 > 0:10:02One of the many glorious English victories over the French.
0:10:02 > 0:10:05- Cry God for Harry, England and St George.- I'm sorry?
0:10:05 > 0:10:09- I told you France Airways was a mistake, Peasant Swordsman Gavin.- You DID want me to use my Nectar points.
0:10:09 > 0:10:12- Listen, wench, will you let us on board with the swords or not?- Non.
0:10:12 > 0:10:16What if we do that thing where we wrap them in lots and lots and lots
0:10:16 > 0:10:20- and lots and lots and lots and lots and lots and lots of cling film?- Non.
0:10:20 > 0:10:22What are we meant to do, leave them here?
0:10:22 > 0:10:26Perhaps you have a wife or girlfriend who could pick them up for you?
0:10:26 > 0:10:28Look at us, we obviously do not have wives or girlfriends.
0:10:28 > 0:10:32There are other people here. Would you like me to check you in or not?
0:10:32 > 0:10:37We cannot accurately recreate the battle of Agincourt without authentic weaponry!
0:10:38 > 0:10:41I'm sorry.
0:10:41 > 0:10:42I cannot help you.
0:10:42 > 0:10:44Fine. Have it your way.
0:10:44 > 0:10:49But next time the Germans invade your country and you immediately surrender don't expect us to help you out.
0:10:49 > 0:10:51Good day.
0:10:51 > 0:10:55'The whole thing is absurd, it's patently absurd.
0:10:55 > 0:10:59'I mean, a sword is only a dangerous weapon in the wrong hands.'
0:10:59 > 0:11:01Un moment, s'il vous plait.
0:11:01 > 0:11:03Just forgot our swords.
0:11:03 > 0:11:05'I've been re-enacting for 14 years.'
0:11:05 > 0:11:11I've taken part in hundreds of battles, and in that time I've only accidentally killed two people.
0:11:11 > 0:11:16- What about Trevor?- Well...he died three weeks later in hospital.
0:11:16 > 0:11:19I don't feel I can be held accountable for that.
0:11:19 > 0:11:23Meanwhile, in baggage handling,
0:11:23 > 0:11:26John and Terry are enjoying a well-earned rest.
0:11:26 > 0:11:30I've been working here so long I've developed a sort of sixth sense.
0:11:30 > 0:11:35I have! I can just look at a piece of luggage and tell you exactly what sort of person owns it.
0:11:35 > 0:11:37- Can't I, boy?- Not really, Dad.
0:11:37 > 0:11:39Yeah. Like, watch this, right.
0:11:39 > 0:11:43See this one? I reckon that bag belongs to...a man.
0:11:43 > 0:11:45Check the label.
0:11:45 > 0:11:46- "Barry Edwards."- See?
0:11:46 > 0:11:53Or...this one, I would say, belongs to a woman. Check the label.
0:11:54 > 0:11:56- "Susan Williams." - See, I'm good, ain't I?
0:11:56 > 0:11:58- Yeah, amazing, Dad. - Yeah, or this one here.
0:11:58 > 0:12:04Very interesting. I would say that belongs to someone who likes golf.
0:12:04 > 0:12:05Yeah, a fan of the sport golf.
0:12:05 > 0:12:08Someone who enjoys watching it or playing it. Check the label.
0:12:08 > 0:12:12- "Nick Faldo."- See, it's a gift. - Yeah, are we done yet, Dad?
0:12:12 > 0:12:14No, no, boy, I'm on a roll, I'm on a roll. Here we go.
0:12:14 > 0:12:20Yeah, now, this belongs to either a little girl or a midget queer.
0:12:20 > 0:12:22"Frances Banks."
0:12:22 > 0:12:24We'll never know.
0:12:24 > 0:12:28It's midday, and rumours about who's going to get the promotion
0:12:28 > 0:12:31are buzzing round the FlyLo check-in desk.
0:12:31 > 0:12:34We still don't know which one of us is going to be check-in manager.
0:12:34 > 0:12:36- I do.- What?
0:12:36 > 0:12:38I've been told.
0:12:38 > 0:12:43- What have you been told?- I've been told who's got it, but I've been asked as a courtesy
0:12:43 > 0:12:48to wait until it's officially announced at five o'clock, and I can celebrate then.
0:12:48 > 0:12:52Ian Foot has been Chief Immigration Officer at the airport for ten years
0:12:52 > 0:12:55and in that time he's seen a lot of changes.
0:12:55 > 0:12:58Unfortunately, in this day and age, you have to be as careful
0:12:58 > 0:13:03with the people that work in the airport as those who are arriving,
0:13:03 > 0:13:05so I do spot checks on the staff.
0:13:05 > 0:13:11I select them at random, bring them in, go through their documentation, ask them a few questions.
0:13:11 > 0:13:16Well, when I say "at random", it's only actually the black and brown ones.
0:13:16 > 0:13:18I don't bother with the yellow people.
0:13:18 > 0:13:21I find the yellow people no trouble at all.
0:13:21 > 0:13:22Very meek.
0:13:23 > 0:13:25Right, can I see your passport?
0:13:25 > 0:13:30This afternoon, it's the turn of FlyLo Ground Crew member Taaj to be interviewed.
0:13:30 > 0:13:34- This is a British passport. You're obviously not British.- Yeah, I am.
0:13:34 > 0:13:37Well, we'll see about that, "Taaj Mansour". Ha.
0:13:37 > 0:13:39Right, where were you born?
0:13:39 > 0:13:42- Bradford.- All right, where were you parents born?
0:13:42 > 0:13:44Oh, sorry. Sheffield.
0:13:44 > 0:13:47- All right, where were their parents originally from?- Pakistan.
0:13:47 > 0:13:49Pakistan! We're getting somewhere.
0:13:49 > 0:13:54Right, so if there was a cricket match between England and Pakistan, who would you support?
0:13:54 > 0:13:58- I don't like cricket.- Right, well, which sports do you like?
0:13:58 > 0:14:00- BMX.- Anything else?
0:14:00 > 0:14:03Cage-fighting, man! I love cage-fighting, man.
0:14:03 > 0:14:06Did you see it on Saturday on Sky? There was this wicked fight, right,
0:14:06 > 0:14:10because this one guy was being really cheeky, he was giving it all of that.
0:14:10 > 0:14:15But like the other guy came in and mashed up his face! It was like a plate of meat at the end of it, man.
0:14:15 > 0:14:20All right, so, if there was a cage fight between an Englishman and a Pakistanian,
0:14:20 > 0:14:23whose face would you like to see mashed up?
0:14:23 > 0:14:26But there isn't any cage fighters from Pakistan, isn't it?
0:14:26 > 0:14:29I think there's one from the Wirral. Called something like Strange Reg.
0:14:30 > 0:14:34OK, how many times a week, on average, do you eat curry?
0:14:34 > 0:14:39Oh, no, I don't like curry. No, I prefer English food, you get me, like pizza or Chinese.
0:14:39 > 0:14:41What is your chosen faith?
0:14:41 > 0:14:45I would have to say George Michael's version probably still the best.
0:14:45 > 0:14:50Final question. Do you have a connection to Al-Qaeda?
0:14:50 > 0:14:51Never met the guy.
0:14:52 > 0:14:55Oh, no, that name does ring a bell.
0:14:55 > 0:14:59- Yes?- I think he's one of my friends on Facebook.
0:14:59 > 0:15:01- Is you on Facebook? - Yes, I am on Facebook.
0:15:01 > 0:15:06- Tell me your name, man, I'll come along and poke you.- I don't want to be poked by people like you.
0:15:06 > 0:15:10I'm British, I'm proud of it, you get me? That guy should not even be in that job.
0:15:10 > 0:15:15He has a racist agenda, which in this day and age is totally unacceptable.
0:15:17 > 0:15:20Still at least it got me off work for half an hour, though, isn't it?
0:15:20 > 0:15:23Oh, he called me a racist, did he?
0:15:23 > 0:15:26Well, that in itself... is anti-white, right?
0:15:26 > 0:15:32As far as I'm concerned, he poses a very real threat, and as such I'm going to mark his file Code Red
0:15:32 > 0:15:38and add his name to a list of people I feel threaten the security of this country.
0:15:38 > 0:15:41Also on the list are Hardeep Singh Kohli...
0:15:41 > 0:15:43Mark Ramprakash...
0:15:43 > 0:15:45and Konnie Huq.
0:15:48 > 0:15:55It's proving to be another long day for FlyLo owner Omar Baba, who's all over the front pages again.
0:15:55 > 0:15:59Serious allegations of sexual harassment have hit the front pages,
0:15:59 > 0:16:02with several FlyLo employees going on record with their complaints.
0:16:02 > 0:16:04Mr Baba did not physically touch me
0:16:04 > 0:16:09but he did once make a verbal comment that I had very nice breasts
0:16:09 > 0:16:14and that he would like to put his head between them and go like this - "Errrrrrrr."
0:16:14 > 0:16:17I felt that was inappropriate.
0:16:17 > 0:16:19Mr Baba did not physically touch me
0:16:19 > 0:16:23but he did once make a verbal comment that I had very nice breasts
0:16:23 > 0:16:28and that he would like to put his head between them and go like this - "Bwwwwwwww."
0:16:28 > 0:16:30I felt this was inappropriate.
0:16:30 > 0:16:32Mr Baba did not physically touch me
0:16:32 > 0:16:36but he did once make a verbal comment that I had very nice breasts
0:16:36 > 0:16:39and that he would like to put his head between them and go like this...
0:16:40 > 0:16:42You get me?
0:16:42 > 0:16:48Omar badly needs a public display of support, but will any of his staff be prepared to come to his rescue?
0:16:48 > 0:16:53Well, I...I cannot have sexually harassed EVERYBODY who works for me.
0:16:53 > 0:16:56Find me my ugliest staff member.
0:16:57 > 0:16:59FlyLo check-in, Keeley speakin'.
0:16:59 > 0:17:04With the question of who's going to be the new check-in manager all but settled,
0:17:04 > 0:17:08Keeley is suddenly called into FlyLo's Head Office for a meeting.
0:17:08 > 0:17:11Keeley St Clair, here to meet Omar Baba.
0:17:11 > 0:17:13- OK, take a seat.- Thank you.
0:17:13 > 0:17:17Is it just possible that this story has one final twist?
0:17:19 > 0:17:21Back down at the Customer Service Desk...
0:17:21 > 0:17:23Quickly, Peter.
0:17:23 > 0:17:26..FlyLo's package holidays are still proving unsatisfactory.
0:17:26 > 0:17:30- I would like to speak to the manager, please. - The manager's not here.
0:17:30 > 0:17:35- Then I would like to speak to the assistant manager.- He's on lunch. - Then I'd like to speak to you.
0:17:35 > 0:17:41- Go ahead.- Well, we have had, and it's not a phrase I would often use, the holiday from hell.
0:17:41 > 0:17:47After last week's disaster, FlyLo gave us two free tickets to Peru. So far, so good.
0:17:47 > 0:17:51- We were flying over the Andes... - I'm talking, you're talking. We can't both be talking.
0:17:51 > 0:17:55- Sorry, Judith.- Apology accepted on this occasion, Peter. - Thank you, Judith.
0:17:55 > 0:17:58So, we were on the plane flying over the Andes.
0:17:58 > 0:18:02Now, the first disappointment was there was no fresh milk. It was UHT.
0:18:02 > 0:18:08And the second disappointment was that the engines failed and the plane crashed into a mountain.
0:18:08 > 0:18:11- All the passengers hu... - All the passengers huddled together on the ice.
0:18:11 > 0:18:16It was immediately apparent that we were all very hungry. So I suggested that we eat Peter.
0:18:16 > 0:18:19- Not ALL of me.- No, not all of you, that would be unkind.
0:18:19 > 0:18:22So I found a penknife and hacked off Peter's leg.
0:18:22 > 0:18:25As you can see, I now sport a prosthetic limb.
0:18:25 > 0:18:30- Yes, stop feeling sorry for yourself, Peter.- Sorry, Judith.
0:18:30 > 0:18:33So, I popped Peter's leg on the barbeque
0:18:33 > 0:18:37and at the same time rustled up some simple but always popular dishes.
0:18:37 > 0:18:41Coleslaw, a potato salad and couscous, which I do with roasted vegetables.
0:18:41 > 0:18:45- It's one of Nigella's. - Now, Peter's leg was almost done when the rescue helicopter arrived.
0:18:45 > 0:18:48We'd only been on the mountain for half an hour.
0:18:48 > 0:18:52- Unfortunately...- Unfortunately, they couldn't save Peter's leg.
0:18:52 > 0:18:57It had been cooked right through and also had been dipped in a garlic and herb marinade.
0:18:57 > 0:19:01If I had to sum up the holiday in one word I would say "disappointing".
0:19:01 > 0:19:06And the real shame for me was that the potato salad remained untouched.
0:19:06 > 0:19:09Moses, Great British Air's executive passenger liaison officer,
0:19:09 > 0:19:14is meeting a VIP jetting in from Los Angeles, the actress Anna Friel.
0:19:14 > 0:19:18I'm a big fan of Miss Friel, she's so beautiful and talented.
0:19:18 > 0:19:23I loved her on stage in Breakfast At Tiffany's. And she was wonderful in that shampoo ad.
0:19:23 > 0:19:26And the thing about Miss Friel is - she flies with us all the time -
0:19:26 > 0:19:31it doesn't matter where she's come from or how long the flight, she always looks a million dollars.
0:19:31 > 0:19:33If you'll pardon the pun.
0:19:33 > 0:19:37- Oh, here she is! Hello, Miss Friel. Lovely to see you again.- Hello.
0:19:37 > 0:19:41- Let me take those for you.- Thank you. - How was the flight, did you get some rest?- Yes, thanks.
0:19:41 > 0:19:44There's just one thing, I did lose an item on board.
0:19:44 > 0:19:47- Oh, yes?- Yeah, my, er, wig.
0:19:47 > 0:19:51- Oh. I didn't know you wore a wig. - Yes, have done for years. I'm as bald as a coot.
0:19:51 > 0:19:54- They've searched the plane? It's not there?- No, they've looked everywhere.
0:19:54 > 0:19:58- And you've looked in your bag, it's not in there?- Nope.
0:19:58 > 0:20:02- I think you look very beautiful without it, Miss Friel.- Thank you, but I really would like to find it.
0:20:02 > 0:20:06Yes, yes, of course. Well, obviously this is quite a delicate matter
0:20:06 > 0:20:11- so what I'm going to do is slip you into our first class lounge, you'll have more privacy there.- Thanks.
0:20:11 > 0:20:15Could we make room for Miss Anna Friel, please?! She's lost her wig!
0:20:20 > 0:20:23Stop staring at Anna Friel.
0:20:24 > 0:20:27George is one of the airport's longest-serving employees.
0:20:27 > 0:20:31'I've been cleaning the toilets in the airport for a number of years now.'
0:20:31 > 0:20:33You get all sorts going on in here.
0:20:33 > 0:20:37To be honest, when someone comes in and actually does a poo, it's a blessed relief.
0:20:37 > 0:20:41'Cleaning toilets, it's not my passion. No, my passion's opera.'
0:20:41 > 0:20:44'I love it. And people loves to hear it.'
0:20:44 > 0:20:47HE SINGS "O SOLE MIO"
0:20:53 > 0:20:55HE SINGS "NESSUN DORMA"
0:21:01 > 0:21:04'I say people loves to hear it... I have had a lot of complaints.'
0:21:04 > 0:21:07But then, you see, opera's not for everyone.
0:21:08 > 0:21:13It's 4:25, and Omar has called a press conference at the airport,
0:21:13 > 0:21:17so he can publicly refute the allegations of sexual harassment.
0:21:17 > 0:21:18HE CLEARS THROAT
0:21:19 > 0:21:23Thank you all for coming here and giving me chance
0:21:23 > 0:21:28to deny these disgusting allegations of sexual harassment against me.
0:21:28 > 0:21:33And may I also say how wonderful it is to see so many beautiful ladies in the room.
0:21:36 > 0:21:39Today, I will prove my innocence!
0:21:39 > 0:21:44- This lady here is an employee of FlyLo.- Hello.- Please, do come.
0:21:46 > 0:21:52Tell me, have I ever touched you in an inappropriate way?
0:21:52 > 0:21:54No, Omar, you have not.
0:21:54 > 0:21:59And have I ever made lewd comment, like... Give me paper.
0:22:00 > 0:22:03.."What a beautiful meaty bottom you have"?
0:22:03 > 0:22:06Or, "May I tweak your left nipple?"
0:22:06 > 0:22:09Or, "Please touch it, I promise it won't take long"!
0:22:09 > 0:22:12No, Omar, also you have not.
0:22:12 > 0:22:14OK.
0:22:14 > 0:22:20So I ask you this, what do you think of these...allegations against me?
0:22:20 > 0:22:24I think they are nonsense, Omar.
0:22:24 > 0:22:25Proof!
0:22:25 > 0:22:31And this from one of my senior employees. What is your job title?
0:22:31 > 0:22:35Well, I was check-in assistant but as of this afternoon I am now check-in manager.
0:22:35 > 0:22:39The check-in manager herself has said it.
0:22:39 > 0:22:45So, please, everybody, take picture of happy boss and happy staff member. OK?
0:23:00 > 0:23:02It's half past five
0:23:02 > 0:23:06and, over in the Great British Air first class lounge,
0:23:06 > 0:23:10Moses believes he may have found a solution to Anna Friel's hairy situation.
0:23:10 > 0:23:13- How are you settling in, Miss Friel, all right?- Yep.
0:23:13 > 0:23:18Have you been offered a small glass of orange juice and a complimentary browse of the Daily Mail?
0:23:18 > 0:23:20- Yes, I have.- Now, about the wig.
0:23:20 > 0:23:23- It's...good and bad news.- Right.
0:23:23 > 0:23:25The bad news is, they can't find your wig.
0:23:25 > 0:23:27- Really?- They've looked everywhere.
0:23:27 > 0:23:29A thousand apologies.
0:23:29 > 0:23:34The good news is that lost property do have a box of wigs that have been left here over the years.
0:23:34 > 0:23:38- No-one's claimed them and you're welcome to have one.- Well, I suppose it's worth having a look.
0:23:38 > 0:23:41Okey-dokey. Lets have a rummage, if you pardon the pun.
0:23:41 > 0:23:44Right, what have we got here?
0:23:44 > 0:23:46Oh, yes, how about this one?
0:23:49 > 0:23:52I'm known more as a brunette really.
0:23:52 > 0:23:54You're absolutely right, Miss Friel.
0:23:54 > 0:23:56What else have we got? Oh, yes.
0:23:56 > 0:23:59How about this one? You be the judge.
0:23:59 > 0:24:02"If you'll pardon the pun." Ha-ha-ha-ha.
0:24:02 > 0:24:04There's no pun there.
0:24:05 > 0:24:09- Can I be frank, Miss Friel? - Of course.- It ages you.
0:24:09 > 0:24:13Don't worry, we'll find something.
0:24:15 > 0:24:21Several hours have passed since the photographers had their argument, but Buster is still at the airport.
0:24:21 > 0:24:24I've got nowhere else to go.
0:24:24 > 0:24:27I've spent nearly every day for the past 25 years with him.
0:24:27 > 0:24:28HE WHEEZES
0:24:28 > 0:24:31This is my life,
0:24:31 > 0:24:33and my life is with Mickey.
0:24:35 > 0:24:39Mickey too is struggling to cope on his own.
0:24:39 > 0:24:42Don't seem right somehow, being here on my own.
0:24:42 > 0:24:44I miss him, course I do.
0:24:45 > 0:24:47Mickey's a part of me.
0:24:47 > 0:24:49He's the blood that runs through my veins.
0:24:49 > 0:24:51I feel like I've lost a limb.
0:24:51 > 0:24:54It was never me, it was always we.
0:24:54 > 0:24:57- He's my rock. - He's my coat in the winter.
0:24:57 > 0:24:59He's the brown sauce on my sausage.
0:24:59 > 0:25:01He's the sweetener in my tea.
0:25:01 > 0:25:04He's a juicy ripe apple on a summer's day.
0:25:04 > 0:25:07He's my father, he's my son.
0:25:07 > 0:25:09He's my brother,
0:25:09 > 0:25:10he's my sister.
0:25:10 > 0:25:13He's the reason I get up in the morning.
0:25:13 > 0:25:15He's simply...Buster.
0:25:15 > 0:25:18If I had to sum him up in one word, I'd say...
0:25:18 > 0:25:19HE WHEEZES
0:25:19 > 0:25:21..Mickey.
0:25:26 > 0:25:28Anyone sitting here?
0:25:29 > 0:25:31No.
0:25:33 > 0:25:35How's it going, then?
0:25:35 > 0:25:37Fine.
0:25:37 > 0:25:39Great. Never been better.
0:25:41 > 0:25:43I miss ya.
0:25:44 > 0:25:46I miss you too.
0:25:47 > 0:25:54Well...what say we go and take some photographs of some celebrities looking tired, then, eh?
0:25:54 > 0:25:56Yeah!
0:25:56 > 0:26:02- Oh, no, you can't, can you, because you're not allowed to take photos any more, are you?- No.- Mm.
0:26:03 > 0:26:05But I can come and watch!
0:26:05 > 0:26:07- Yeah.- Yeah.
0:26:14 > 0:26:21It's 7pm, and Melody is digesting the news of Keeley's promotion to check-in manager.
0:26:21 > 0:26:24Oh, it's a great feeling, I'm dead made up.
0:26:24 > 0:26:28I'm not surprised I got the job, but I'm just glad they gave it to me on merit.
0:26:28 > 0:26:32Oh, so the fact that you supported Omar in his sexual harassment case had nothing to do with it?
0:26:32 > 0:26:36- No. I think if anything that counted against me.- How do you work that out?
0:26:36 > 0:26:41All right, Melody, I think you need to get back to your desk, there's some passengers need checkin' in.
0:26:43 > 0:26:44Quickly!
0:26:46 > 0:26:48She can be very lax.
0:26:49 > 0:26:52Less of the attitude, please.
0:26:54 > 0:26:59It's the end of another hard day's work, but everyone will be back tomorrow.
0:27:01 > 0:27:07The battle re-enactors realised the utter futility of what they were doing, and immediately stopped.
0:27:07 > 0:27:10Bobo had a rather unproductive shift.
0:27:10 > 0:27:14All he sniffed out was a Jaffa Cake and a copy of Jilly Cooper's Polo.
0:27:16 > 0:27:19And Moses saved the day for Anna Friel.
0:27:19 > 0:27:21Miss Friel, you've never looked lovelier.
0:27:21 > 0:27:24- All right, bye-bye.- Bye-bye.
0:27:24 > 0:27:25Thank you.
0:27:26 > 0:27:29Every inch a star.
0:27:52 > 0:27:54Subtitles by Red Bee Media Ltd - 2007
0:27:54 > 0:27:55E-mail subtitling@bbc.co.uk