0:00:00 > 0:00:05Oh, I think he's going to get the gold! Coe has beaten Cram!
0:00:05 > 0:00:09What a marvellous finish! And Seb Coe gets the gold medal!
0:00:09 > 0:00:13# There may be trouble ahead
0:00:13 > 0:00:21# But while there's moonlight and music and love and romance
0:00:21 > 0:00:25# Let's face the music and dance
0:00:25 > 0:00:31# Let's face the music and dance. #
0:00:37 > 0:00:40No, no, well, it's not even here yet.
0:00:40 > 0:00:45Well, we're not due to leave till ten, so that'll be fine.
0:00:45 > 0:00:47I mean, I could probably come in at about 4.30.
0:00:47 > 0:00:52I'll be back by then, if the Head of Year really feels it's all that...
0:00:52 > 0:00:57Thursday morning, outside the offices of the Olympic Deliverance Commission in London. It's 9.45.
0:00:57 > 0:01:00If all goes to plan, we'll be with them shortly after 10.30.
0:01:00 > 0:01:03Ten minutes to meet and greet, exactly.
0:01:03 > 0:01:07You do know he's a very imaginative boy. You are aware of that?
0:01:07 > 0:01:12Today is a special day for Head of Deliverance Ian Fletcher and his team.
0:01:12 > 0:01:17And then we should be with you 11.30, 11.45 at the latest.
0:01:17 > 0:01:19Yeah, which'll be fine. Exactly.
0:01:21 > 0:01:24I suppose it should actually be here now, shouldn't it?
0:01:24 > 0:01:28Yeah, he'll have missed the filter off the slip road. happened. Classic.
0:01:28 > 0:01:34A visiting delegation from Rio, host city for the games in 2016, has been in London all week
0:01:34 > 0:01:37and today they're to be taken on an official tour of the Olympic Site.
0:01:37 > 0:01:40- OK. So I made it. So that's cool. - Relax, you're got plenty of time.
0:01:40 > 0:01:43Yeah, you've got to be on the bus before it leaves.
0:01:43 > 0:01:47Yeah, well, you can't be on it before it arrives, so you're fine.
0:01:47 > 0:01:50Yeah, well, the thing is, it'll have missed the slip road off the...
0:01:50 > 0:01:52Oh, here it is. Here he comes, look.
0:01:52 > 0:01:57- Bloody big bugger too. Look.- Right. Good.- Come on then, in you come.
0:01:57 > 0:02:03All I can say is he definitely didn't have any scissors when he left for school this morning. No.
0:02:03 > 0:02:06OK, guys, so we're all set. Let's roll this out.
0:02:07 > 0:02:11The accompanying party for the Olympic Deliverance Commission
0:02:11 > 0:02:16includes Head of Infrastructure Graham Hitchins and Head of Sustainability Kay Hope,
0:02:16 > 0:02:20as well as Head of Brand Siobhan Sharpe, from PR company Perfect Curve.
0:02:20 > 0:02:22- Sally, hi.- Oh, hi.
0:02:22 > 0:02:25Inevitably, though, not everybody can go.
0:02:25 > 0:02:28- You left these copies of the itinerary on your desk.- God, did I?
0:02:28 > 0:02:32- Sorry. I ask you to print them out and then I just...- Not a problem.
0:02:32 > 0:02:35- Thanks.- I'm glad I caught you. I thought you'd probably have gone.
0:02:35 > 0:02:38- Yes, what do you think of the coach? - Yes, it's...- Impressive, huh?- Yes.
0:02:38 > 0:02:42- I thought I'd bring you this as well. - What's this?- You probably won't...
0:02:42 > 0:02:46- Oh, Sally...- Not a problem. - This is...- I was making some for myself anyway, so...
0:02:46 > 0:02:51- We have lunch when we get there. - I thought for the journey...- Sally, this is so...- No, no, not at all.
0:02:51 > 0:02:54- Chocolate fridge cake! - Yeah, I mean, you probably won't...
0:02:54 > 0:02:58- Sally, you are a dangerous woman. - Not a problem.
0:02:59 > 0:03:03The first leg of the journey involves going to the Central London hotel
0:03:03 > 0:03:05where the Brazilian delegation has been staying.
0:03:05 > 0:03:09They'll then pick up their guests and take them to the Olympic site
0:03:09 > 0:03:12in time for their meeting with Sebastian Coe at midday.
0:03:12 > 0:03:16- OK, guys. We're locked and loaded. - Yes.
0:03:16 > 0:03:18Oh, look, there's Sally. Aw, sweet.
0:03:21 > 0:03:26GRAHAM: Yeah, so you want to be in the left-hand lane here, mate.
0:03:26 > 0:03:29So basically it's the left-hand lane. Hello?
0:03:29 > 0:03:32Yeah, so you want to be in the left-hand lane here basically.
0:03:32 > 0:03:34Hello?
0:03:34 > 0:03:39- OK, there you go. > - Thanks. Do I need this? I mean, I've already got my ordinary ID card.
0:03:39 > 0:03:44- Sure, exactly. But this is better than that.- Right.- This is extra-ordinary.- OK.- OK, right...
0:03:44 > 0:03:49- Excuse me?- This says Head of Legacy. - Sure.- I'm Head of Sustainability. - Oh, yeah, cool. But for now, right?
0:03:49 > 0:03:51No, it's not all right, actually.
0:03:51 > 0:03:58For Siobhan, it's important that the itinerary for the day is understood loud and clear from the outset.
0:03:58 > 0:04:02..for the day so we're all copied into the same time frame on this, OK?
0:04:02 > 0:04:05OK? Graham? OK, so 10am, we leave the ODC for the hotel.
0:04:05 > 0:04:08OK, guys, we're done with that. It's over. >
0:04:08 > 0:04:14- I've no idea where this guy's going. - Let's assume for the moment that he does know where he's going.- Fine.
0:04:14 > 0:04:1810.40, we arrive at the hotel. We meet the Brazilian delegation and also greet them.
0:04:18 > 0:04:21Right, can I just say, so as not to startle anyone, I will be saying
0:04:21 > 0:04:25a few words when we get there which I've had translated into Portuguese.
0:04:25 > 0:04:27Sure. Portuguese?!
0:04:27 > 0:04:28Yeah, OK, you're right.
0:04:28 > 0:04:32- It's very short and obviously I've no idea what it means. - OK. That's cool.
0:04:32 > 0:04:37- 11:00am, we're going to be... - Hang on a minute, Siobhan. Exchange of gifts?- Excuse me?
0:04:37 > 0:04:38It says "exchange of gifts" here.
0:04:38 > 0:04:42- Um...OK. Do you want to talk us through that?- Well, not really, no.
0:04:42 > 0:04:44I don't know anything about it.
0:04:44 > 0:04:46Um...
0:04:46 > 0:04:50- That's not a gift?- What, this? No, that's just... No, this is...
0:04:50 > 0:04:55- That's just something else.- OK... So here's the thing. I think we need to talk about that.
0:04:55 > 0:04:58I am talking about it. How are we going to get them a gift now?
0:04:58 > 0:05:01I know there is a Tesco on your left just as you're coming towards...
0:05:01 > 0:05:05- I've no idea where this guy's going. - Graham, can we just sort out the gift thing, OK?- Yeah, fine.
0:05:05 > 0:05:08- I'm sorry, but we haven't got much time.- Yeah, whatever.
0:05:08 > 0:05:10If they're going to get the Brazilians a gift,
0:05:10 > 0:05:13they need to come up with an idea in the next few minutes.
0:05:16 > 0:05:19OK, what about Brazil nuts? OK, no, that's wrong.
0:05:19 > 0:05:23- I think ideally this should be about London, not Brazil. - OK, chestnuts. OK, that's wrong too.
0:05:23 > 0:05:26- I think we need to probably go beyond nuts altogether.- Yeah.
0:05:26 > 0:05:29Is there anything in the branding, merchandising area that we could...?
0:05:29 > 0:05:33Yeah, no, I think that's a great idea. What were you thinking?
0:05:33 > 0:05:37- Well, I was thinking you're Head of Brand.- OK, yeah. I'm totally cool with that.
0:05:37 > 0:05:41But adversity is the mother of invention, and, under pressure,
0:05:41 > 0:05:47Siobhan has remembered their own 2012 website with its official online merchandise shop.
0:05:47 > 0:05:50- Mascot T-shirts.- Model London taxis with the mascot on the bonnet.
0:05:50 > 0:05:54Mascot towels. That's quite neat, actually. The doors look like they actually open.
0:05:54 > 0:05:56OK, is there anything at all without the mascots on them?
0:05:56 > 0:05:58Commemorative 2012 £5 coin.
0:05:58 > 0:06:02- Ah, right.- Ah, the doors don't open. That's rubbish. - You can get it in a gold boxed set.
0:06:02 > 0:06:05And they definitely don't have mascots on them?
0:06:05 > 0:06:10- Uh, I don't think so, no.- Great. Sold. Siobhan, can you get on...? - OK. I'm on it, I'm on it.
0:06:10 > 0:06:15Oh, hi, Fran. We've got a situation here. No, don't talk, just listen. OK, what I want you to do is... Fran?
0:06:15 > 0:06:17Are you there? Are you there?
0:06:17 > 0:06:19OK, OK, cool.
0:06:19 > 0:06:23OK, what I need you to do is bike something to the Meridian Mayfair Hotel.
0:06:23 > 0:06:26OK, but here's the thing, it's got to get there before we do.
0:06:26 > 0:06:28Yeah, tell her that's not going to be difficult, OK?
0:06:32 > 0:06:35- What is he doing? What is he doing? - Meanwhile, it's 10.45.
0:06:35 > 0:06:40By this time, they should have arrived at the hotel. But so far, they haven't.
0:06:40 > 0:06:43- This is madness. - We're not far away now, are we?
0:06:43 > 0:06:46I mean, we're coming in from the north. You can't...
0:06:46 > 0:06:49Virtually, that doesn't exist. You know, God knows where we are now.
0:06:49 > 0:06:52- This is it, isn't it?- Yeah. What?
0:06:52 > 0:06:54- Right, we're here. - Well, you say that...
0:06:54 > 0:06:57Meanwhile, only seven minutes late, the bus has arrived
0:06:57 > 0:07:01at the Central London hotel where the Brazilian delegation is staying.
0:07:03 > 0:07:06This is the final day of their visit to London,
0:07:06 > 0:07:11and the tour of the Olympic site and meeting with Sebastian Coe is the climax of their trip.
0:07:11 > 0:07:15The delegation includes the mayor of Rio and several junior government ministers,
0:07:15 > 0:07:19as well as their own interpreter who has been travelling with them.
0:07:19 > 0:07:23OK. Well, before we get on the coach I'd just like to say a few words,
0:07:23 > 0:07:26but I'll keep it short.
0:07:29 > 0:07:31OK. Right. Erm...
0:07:32 > 0:07:35HE SPEAKS PORTUGUESE
0:07:41 > 0:07:44Ladies and gentlemens, welcome to London.
0:07:44 > 0:07:48We hope you have enjoyed your stay here.
0:07:48 > 0:07:50OK, right. Erm...
0:07:50 > 0:07:51HE SPEAKS PORTUGUESE
0:07:54 > 0:07:58- Today, you are our guests.- Right...
0:08:01 > 0:08:04Lord Coe is waiting to see you.
0:08:11 > 0:08:14He thinks you will find the Olympic Park as exciting as he is.
0:08:14 > 0:08:16Thank you.
0:08:20 > 0:08:23Ah, yes. Sorry, sorry. One last thing, we'd very much like
0:08:23 > 0:08:28to offer this to you, as a little token of our...
0:08:28 > 0:08:30- as a little token, really.- Obrigado.
0:08:30 > 0:08:34TRANSLATOR SPEAKS PORTUGUESE
0:08:34 > 0:08:37Oh...obrigado. Thank you.
0:08:44 > 0:08:48Why would you go west? Why would you do that?
0:08:49 > 0:08:54- Hello?- With the Brazilian delegation safely on board, and only half an hour behind schedule, the idea now
0:08:54 > 0:08:58is that they should set off in the direction of the Olympic Park.
0:08:58 > 0:09:02- He's going west. That's like 160 degrees in the wrong direction. - 160 degrees?
0:09:02 > 0:09:05Well, 180. 190! It's totally wrong.
0:09:07 > 0:09:12Meanwhile, Head of Sustainability Kay Hope has had a call from her son's school.
0:09:12 > 0:09:17I mean, I know all mothers say this, but he's very intelligent, and he's curious about the world.
0:09:17 > 0:09:21They're keen for her to go in and either talk to him or take him home.
0:09:21 > 0:09:26Normally when stuff like this happens I can get over there for ten minutes if I have to.
0:09:26 > 0:09:29- And is he OK?- Yes, no, he's fine. - So, what's actually happened to him?
0:09:29 > 0:09:33I mean, they're making a big fuss about it, but really he'll be fine. Keiren's a good boy.
0:09:33 > 0:09:36He's cut his French teacher's ponytail off.
0:09:36 > 0:09:38- Oh, right.- I mean, really!
0:09:38 > 0:09:40Come on.
0:09:40 > 0:09:42Yes. I... Yeah.
0:09:42 > 0:09:47No, yes, we've got them on board now and they seem happy enough, so that's all good. Yeah.
0:09:47 > 0:09:51Ian is in contact with Sebastian Coe's Personal Assistant,
0:09:51 > 0:09:54Nina Christiani, who's already on site at the Olympic Park.
0:09:54 > 0:09:56Well, pretty much, I think.
0:09:56 > 0:10:01- 'I mean, we're just leaving Central London now.'- Great. Cos if we could get away a bit earlier today,
0:10:01 > 0:10:03that'd be great for us.
0:10:03 > 0:10:08Earlier. Right. I mean, obviously there's a bit of traffic around, but I think we're in pretty good shape.
0:10:08 > 0:10:12- What time are you expecting him? - He's here. He's with Martin Soper talking about the wind turbine.
0:10:12 > 0:10:16Plus, he's got a meeting with Branson this afternoon, and then the Queen later on,
0:10:16 > 0:10:21- so, yeah, if he could get away a bit early after lunch it would be great. - 'Right.'
0:10:21 > 0:10:24- When you say early? - Oh, no way.- 'That would so help me.
0:10:24 > 0:10:27- 'It would be great.'- Right, well, as I say, we're on our way
0:10:27 > 0:10:30and we'll definitely be there or thereabouts. Bye.
0:10:30 > 0:10:33OK. Hi.
0:10:33 > 0:10:35- No...it's OK.- It's working now.
0:10:35 > 0:10:39Meanwhile, for Head of Brand Siobhan Sharpe, it's important that things are running smoothly.
0:10:39 > 0:10:45So my name's Siobhan Sharpe, I'm Head of Brand for London 2012, and I'll be your tour guide today.
0:10:51 > 0:10:55OK. So, hi. You should all have copies of the schedule for the day.
0:10:55 > 0:10:59I have some more here if you don't. I just want to take you through that.
0:11:09 > 0:11:12Number one, 11am, depart hotel for Olympic Park.
0:11:18 > 0:11:22Number two, 11.45am, arrive Olympic Park.
0:11:26 > 0:11:27Four. 1pm.
0:11:27 > 0:11:32Lunch on site with Lord Coe and members of the Olympic Deliverance Commission.
0:11:38 > 0:11:40Gracias.
0:11:40 > 0:11:43- I'm sure he knows what he's doing. - Yeah, driving to Cornwall.
0:11:43 > 0:11:48- I'll have a word with him.- He's gone past Hyde Park Corner, Harrods... - We've been over this bridge twice.
0:11:48 > 0:11:54- When is this going to end? The guy's a psychopath.- All right, all right. OK. Um, hello?
0:11:54 > 0:11:57- Excuse me? - He's got that thing in his ear.
0:11:57 > 0:11:59That's either a deaf aid or someone's controlling his brain.
0:11:59 > 0:12:03Sorry, can I have a word? No, no, there's no need to stop.
0:12:03 > 0:12:08- I just wanted to have a... Oh... - Someone's thrown a switch back in command bunker.
0:12:08 > 0:12:11I was given these details to put into the sat-nav.
0:12:11 > 0:12:13That's the system we operate, yeah? For insurance purposes.
0:12:13 > 0:12:16- No, I understand that.- If you're saying the postcode's incorrect,
0:12:16 > 0:12:19that's human error, that's a totally different thing altogether.
0:12:19 > 0:12:22Forgive me. I'm not interested in how this happened.
0:12:22 > 0:12:25I'm interested in getting to the Olympic Park by 11.45.
0:12:25 > 0:12:28Sure. I'm just telling you, though. So the correct postcode is...?
0:12:28 > 0:12:32- It's E15.- Oh, right, well, that's completely different. I had SW19.
0:12:32 > 0:12:34- SW19?- That's like Wimbledon, OK?
0:12:34 > 0:12:38Really? So that's like, what, South West or something?
0:12:38 > 0:12:39It's Wimbledon.
0:12:39 > 0:12:42- OK. I think we're sorted now. - So do you know London at all, or...?
0:12:42 > 0:12:45Well, I don't LIVE here as such.
0:12:45 > 0:12:48- Just out of interest, where do you live?- Me? I live in Nottingham.
0:12:48 > 0:12:52- Really?- Nottingham?- But like I say, I go all round Europe, so...
0:12:52 > 0:12:56- Yeah, I've noticed that.- Well, the fact is it's now 11.25, just past,
0:12:56 > 0:12:59and we are due to be at the Olympic Park in Stratford,
0:12:59 > 0:13:04- which is on the northeastern edge of London, in 17 minutes' time.- OK. - How do you see that panning out?
0:13:04 > 0:13:07Yeah, well, it's saying 42 minutes here.
0:13:07 > 0:13:12- Right, is it?- Yeah, but to be honest it all depends where it is.- Yes...
0:13:12 > 0:13:15OK, guys. Just to keep you up to date, we're in pretty good shape.
0:13:15 > 0:13:21As you can see, we're going to be taking you right through the centre of London today.
0:13:27 > 0:13:30They may now be facing in the right direction
0:13:30 > 0:13:33but in trying to get back across London they've hit a new problem.
0:13:33 > 0:13:34Traffic.
0:13:34 > 0:13:38- North?- Yeah.- Well, surely we just want to get on the A11?
0:13:38 > 0:13:41What I'm suggesting is, OK, round the back of Olympia, Edgware Road...
0:13:41 > 0:13:45Luckily, as Head of Infrastructure, this is Graham Hitchins' specialist subject.
0:13:45 > 0:13:49I don't want to bore you, right, but this thing automatically syncs up
0:13:49 > 0:13:53- with the Highways Agency Central Database.- Right.
0:13:53 > 0:13:58Now, technically, OK, that's not legal, but what it means is, right, at any given time,
0:13:58 > 0:14:02- it knows where the traffic is, it knows where all the pizza places... - Right, OK, do it.
0:14:02 > 0:14:04- What?- What have we got to lose?
0:14:04 > 0:14:06Right, OK. Yeah.
0:14:08 > 0:14:10Whoa, whoa, whoa!
0:14:10 > 0:14:16But Graham's plan to save time by going north before turning east has hit a snag.
0:14:16 > 0:14:19Stop. You've got about that much. Just about that.
0:14:19 > 0:14:22Hi, just to say, we are just
0:14:22 > 0:14:26experiencing one or two difficulties with the technology at the moment.
0:14:27 > 0:14:31As a result, there is a possibility that we may be slightly late
0:14:31 > 0:14:34for our mid-day rendezvous at the Olympic Park.
0:14:38 > 0:14:41Yes, the good news is I've spoken to Lord Coe and he's promised
0:14:41 > 0:14:44not to eat all the cheese-and-pickle sandwiches before we get there.
0:14:44 > 0:14:46So that's all good.
0:14:46 > 0:14:49'In these situations, a lot of it is about managing expectations,
0:14:49 > 0:14:52'both at this end and at the other end.'
0:14:52 > 0:14:56That's right, you've got about this much room. That's doing fine, that's doing fine.
0:14:56 > 0:15:00You try to give people a sense of ownership of the idea of being late,
0:15:00 > 0:15:03then, if they are, at least they've got an investment in being late.
0:15:03 > 0:15:05Yeah, about three yards.
0:15:05 > 0:15:07PHONE RINGS
0:15:07 > 0:15:10- Nina, hi.- 'Hi, how's it going?'
0:15:10 > 0:15:12Uh, yeah, no, no, it's good.
0:15:12 > 0:15:16We're out of the traffic anyway. We've pretty much got the road to ourselves.
0:15:16 > 0:15:21- 'But I've told Seb you're going to be early now.'- Right, OK. - 'So now he's asking for a time.'
0:15:21 > 0:15:25OK, it might be worth just feeding into the equation at this stage
0:15:25 > 0:15:29that we may not actually be early, as in literally arriving before you were expecting us to arrive.
0:15:29 > 0:15:35- So where are you now?- 'No, we're fine, and once we're on the North Circular, we're pretty much there.
0:15:35 > 0:15:39'I'm just marking your card, really, so you can manage his expectations.'
0:15:39 > 0:15:42I have managed his expectations. He's expecting you to be early.
0:15:42 > 0:15:46All I'm saying is it might be worth just re-setting the dial a bit, that's all.
0:15:46 > 0:15:49- Yeah, he's not keen on that. - 'Right.'- Once you've set his dial,
0:15:49 > 0:15:52he pretty much doesn't like anybody fiddling with it.
0:15:52 > 0:15:56SIOBHAN: OK, guys, we're going to be making a brief stop here.
0:15:56 > 0:15:59It's ten past twelve, which means that, despite the benefits of
0:15:59 > 0:16:06satellite technology, they are now officially late, and Ian has made an executive decision to buy a map.
0:16:06 > 0:16:11This is a pretty much typical London petrol station. You see them pretty much all over the city.
0:16:11 > 0:16:14And as you can see, there's a little shop attached to it.
0:16:14 > 0:16:16If you do want to get off and take a look, that's cool,
0:16:16 > 0:16:20um, but we would ask you to please refrain from smoking,
0:16:20 > 0:16:23and, guys, PLEASE be back on the coach within ten minutes.
0:16:23 > 0:16:27- Five, Siobhan.- Correction. Five minutes. Sorry, make that five.
0:16:27 > 0:16:29OK, guys, enjoy.
0:16:32 > 0:16:37- 'So we're a lot further south than we thought.- Yeah, we're all the way down here, look.'
0:16:37 > 0:16:40But we're further east than I thought, so it's not all bad.
0:16:40 > 0:16:43- I know a great route to the A11 around Leytonstone.- Right.
0:16:43 > 0:16:46I use it when I take Keiren to see his so-called father in Hackney.
0:16:46 > 0:16:50- Right, thanks, Kay. So the first thing is, we make a plan and stick with it.- That's cool.
0:16:50 > 0:16:54Right, so from here we pick up the A13, then we go north on the A12,
0:16:54 > 0:16:58- which will take us to the A11, which takes us straight there. - Where's Leytonstone?
0:16:58 > 0:17:03- Kay, let's just stick with the plan, shall we?- OK, sure. - The second thing is, Siobha... Hi!
0:17:07 > 0:17:13- Siobhan, second thing, do you know anyone in Richard Branson's office? - No. Sorry. I don't.- Oh. Right.
0:17:13 > 0:17:14- Nuh-uh.- Well...
0:17:14 > 0:17:17I don't know anyone in his office. I know EVERYONE.
0:17:17 > 0:17:19Oh, right, I see, yes, very good.
0:17:19 > 0:17:22I think we can still be humorous here, right?
0:17:22 > 0:17:25- I suppose we could be, yes, but let's just not, shall we?- OK. Sure.
0:17:25 > 0:17:28What would be useful is if you could call in any favours there
0:17:28 > 0:17:30and persuade them to move this meeting with Seb an hour later.
0:17:30 > 0:17:34- Totally.- Just an hour might make all the difference.- No problem.
0:17:34 > 0:17:37Right, so let's take those positive thoughts,
0:17:37 > 0:17:39- and the key thing here is to keep them entertained.- Sure.
0:17:39 > 0:17:42We don't want to give them any time to think about anything.
0:17:42 > 0:17:45Here's the thing, I take them through a revised schedule for the day.
0:17:45 > 0:17:50Right. Yeah, so that's an example of exactly the kind of thing we don't want them to be thinking about, OK?
0:17:50 > 0:17:52OK. That's cool.
0:17:52 > 0:17:53Kay, I had a thought.
0:17:53 > 0:17:55OK. Good.
0:17:59 > 0:18:03I really think it will be hard to do this without the PowerPoint element.
0:18:03 > 0:18:05You don't have to do the full works, obviously.
0:18:05 > 0:18:10Ian's idea is that Kay should do a version of the presentation on sustainability that she was
0:18:10 > 0:18:13going to do after lunch as part of the Olympic Park experience.
0:18:13 > 0:18:17- I have a lot of graphic illustrations.- But, Kay, that's a problem.- Yes, it is.
0:18:17 > 0:18:21- And I don't need problems at the moment. I need solutions.- Well, that's an even bigger problem.
0:18:21 > 0:18:24- Look, we all know how important sustainability is.- Yes.
0:18:24 > 0:18:27It is sustainability, isn't it? Course it is, yes.
0:18:27 > 0:18:30'It's never easy when you ask people to step outside their comfort zone.'
0:18:30 > 0:18:33No-one likes that. But sometimes it's a manager's job to push people
0:18:33 > 0:18:36just that little bit further than they think they're capable of.
0:18:36 > 0:18:40- Are they grateful to you afterwards? - Not usually, no. As I say, they hate it.- Right.
0:18:40 > 0:18:43You don't think that a presentation on sustainability
0:18:43 > 0:18:47translated into Portuguese and without any visual aids might confuse them?
0:18:47 > 0:18:51- I think it might do, yes.- Right. - So basically it's a question of how long Kay can keep it up.- Yes, yes.
0:18:51 > 0:18:53No, North! North! >
0:18:53 > 0:18:55A12 North!
0:18:55 > 0:18:59Thanks to a burst water main on the A13, the driver has had
0:18:59 > 0:19:03no option but to be diverted onto the A12 South instead of North.
0:19:03 > 0:19:07What we don't want to do is end up going through the Blackwall Tunnel, OK? Hello?
0:19:07 > 0:19:10With Sebastian Coe still waiting out at the Olympic Park,
0:19:10 > 0:19:14they're now 45 minutes late and heading in the wrong direction.
0:19:14 > 0:19:17And Ian has got some more expectations to manage.
0:19:17 > 0:19:22- Look, we don't want to go through the Blackwall Tunnel, OK? - Look, we're not very far away now.
0:19:22 > 0:19:25- 'I so don't need this.'- But what have you actually told him?
0:19:25 > 0:19:28- I've said there's a Gay Pride march in central London.- 'OK. Gay Pride.'
0:19:28 > 0:19:31It's worked for now, because there normally is one,
0:19:31 > 0:19:35and it's not the sort of thing you can really get cross about.
0:19:35 > 0:19:36But it won't hold him for long.
0:19:36 > 0:19:39OK, so what I'm suggesting now is we flip things around a bit,
0:19:39 > 0:19:43do the lunch and the presentations first, as soon as we get there,
0:19:43 > 0:19:46then that releases Seb, and we can tour the site afterwards.
0:19:46 > 0:19:50OK, but this is your fault from now on. If it goes tits up, it's taking you with them.
0:19:50 > 0:19:55OK, so in the scenario I just suggested, OK, there is a slight chance...
0:19:55 > 0:20:00just so we're all on the same page, there is a chance that we might not actually make lunch.
0:20:02 > 0:20:07Hello, I'm Kay Hope and I'm Head of Sustainability for London 2012. Hello.
0:20:11 > 0:20:13Head of Sustainability.
0:20:15 > 0:20:20The 2012 Games will be the first summer host city to embed sustainability into the organisation
0:20:20 > 0:20:24of the Olympic Games and Paralympic Games from the outset.
0:20:30 > 0:20:33OK, right. So...
0:20:33 > 0:20:36Putting legacy first means sustainability...
0:20:36 > 0:20:41Putting sustainability first means that the London 2012 Games will be
0:20:41 > 0:20:46embedding sustainability from the outset into the Games and the...
0:20:46 > 0:20:50Despite Graham's worries about the inadvisability of going through the Blackwall Tunnel,
0:20:50 > 0:20:53they're going through the Blackwall Tunnel.
0:20:53 > 0:20:58..ensuring that no waste is sent to landfills during Games time
0:20:58 > 0:21:04and encouraging new development of infrastructure for waste processing systems across East London,
0:21:04 > 0:21:07and throughout the whole of the Lee Valley and throughout the country.
0:21:07 > 0:21:14And I'd just like to speak to you for a moment, if I can, about, erm...biodiversity...
0:21:16 > 0:21:21Having gone through the tunnel in the wrong direction, they're now over an hour late.
0:21:21 > 0:21:25The new strategy is to go back to it and go through it again in the right direction.
0:21:25 > 0:21:33Hello again. So I'm Kay Hope, back in the light, and I'm Head of Sustainability for 2012.
0:21:33 > 0:21:36So that's one, two, yeah, so...OK...
0:21:36 > 0:21:41The second exit from where we...came off there...
0:21:41 > 0:21:46So that's the second exit from the third exit, so if you're counting from...
0:21:46 > 0:21:51Just go round again, and I'll... it'll be the third exit from the first one that we came off from.
0:21:51 > 0:21:57- ..no waste whatever is sent to landfill during Games time... - PHONE RINGS
0:21:57 > 0:21:59Hi, Nina, how are things?
0:21:59 > 0:22:01Oh, dear, what's happened now?
0:22:01 > 0:22:05I'm just calling to say I'm going to blame everything on you, OK?
0:22:05 > 0:22:08Just keep him there for ten more minutes, OK?
0:22:08 > 0:22:12Because actually it is all your fault, so I don't feel bad about it.
0:22:12 > 0:22:18- 'And actually, you know what, I so don't need this. OK?'- OK, great, that's fine. Ten more minutes. OK.
0:22:18 > 0:22:21This one, A13 West. No, that's rubbish.
0:22:21 > 0:22:24Just keep going round, basically. If you...
0:22:24 > 0:22:26So we'll bas...
0:22:26 > 0:22:29Actually, what roundabout is this?
0:22:30 > 0:22:35They may now be over an hour and a half late but at last they've found their way back onto the A12
0:22:35 > 0:22:39and towards the northbound section of the Blackwall Tunnel.
0:22:39 > 0:22:45Where areas are cleared during the 2012 Games, we will try to relocate wildlife temporarily
0:22:45 > 0:22:49and then reintroduce them to each other at a later stage
0:22:49 > 0:22:54in sustainable habitats when they're returned to Games site, post Games.
0:22:54 > 0:22:58But, unluckily, a broken-down lorry has shed its brake fluid
0:22:58 > 0:23:03in the middle of the tunnel, which isn't going to help matters.
0:23:03 > 0:23:06It's easy to be negative about things, but the truth is,
0:23:06 > 0:23:10geographically we've never been closer to where we want to be than we are now.
0:23:10 > 0:23:15So I think the positive to take out of this is that, if we ever do get out of here...we're virtually there.
0:23:17 > 0:23:21Er, I'd like to talk a little bit about climate change.
0:23:21 > 0:23:24We're hoping to minimise greenhouse-gas emissions
0:23:24 > 0:23:33and ensuring legacy of those sustainable ways of, er, managing emissions throughout Games time...
0:23:33 > 0:23:35Only 25 minutes later, they're out.
0:23:35 > 0:23:37..during 2012 Games, London 2012...
0:23:37 > 0:23:41- This is it! Here it is! - Oh, thank God. Right.
0:23:41 > 0:23:46- OK, guys, let's do this. - Finally, at last, it looks as if their goal is within their grasp.
0:23:46 > 0:23:49OK, so, guys... Thanks for that, Kay, that's terrific.
0:23:49 > 0:23:54OK. So, guys, if you look to your right, what we're seeing here is the Olympic Park.
0:23:58 > 0:24:01So, you can see the Olympic Stadium taking shape. And...
0:24:03 > 0:24:08And I think that's the... the Velodrome we can see right now.
0:24:08 > 0:24:12- Actually, it's the Aquatic Centre. - OK, so that's the Aquatic Centre.
0:24:15 > 0:24:21- And I think behind that, the big white building, I think that's the... - Cycling.
0:24:21 > 0:24:24- Cycling. - I think that's the cycling...
0:24:24 > 0:24:26I think that's the cycling.
0:24:26 > 0:24:28- DRIVER:- So, M11, is that right?
0:24:28 > 0:24:31- No.- What?! - It is the M11 you want?
0:24:31 > 0:24:35- No, no!- No, we don't want the M11! - We'll end up at bloody Stansted!
0:24:35 > 0:24:37- OK, so, look, just turn off!- No!
0:24:37 > 0:24:39- Now?- Yes, like now!- Are you sure?
0:24:39 > 0:24:45No, don't turn off now! No, cos now what happens is we get up to the M25 just to turn round and get off again.
0:24:45 > 0:24:47Oh, well, great. That's brilliant.
0:24:47 > 0:24:50Suddenly things are not looking so good again.
0:24:50 > 0:24:55Over two hours late and having overshot the Olympic Park and got onto the M11 by mistake,
0:24:55 > 0:24:57now they've hit traffic again.
0:24:57 > 0:25:02Despite all the positive energy on the bus, even Ian knows it's time to face the truth.
0:25:02 > 0:25:06- I think I need to let Seb go.- Right. - Especially now we've hit this.
0:25:06 > 0:25:11- So you're actually going to tell him the whole story?- Well, I think I have to, really, now, yes.
0:25:11 > 0:25:15Presumably, that's going to be a difficult conversation for you to have.
0:25:15 > 0:25:19- Yes. When I say tell him I mean tell his Personal Assistant, obviously. - Yes. Obviously.
0:25:19 > 0:25:22- OK, I don't need this, OK? - 'Look, I don't like it either,'
0:25:22 > 0:25:26- but we are where we are with this. - He is so not going to like this, OK?
0:25:26 > 0:25:30When I say the truth, I mean, the truth in this case is a bit fuzzy round the edges,
0:25:30 > 0:25:33which I know is something Seb doesn't like.
0:25:33 > 0:25:38So I if we could tidy it up somehow, you know, just to give him greater clarity.
0:25:38 > 0:25:41I can't give him fuzziness. I'm not going to do that.
0:25:41 > 0:25:45In a way it would be simpler to say we'd had a puncture, I mean, if that didn't happen to be a lie,
0:25:45 > 0:25:48- cos at least that's nice and clear. - 'No, that's good.'
0:25:48 > 0:25:51No, a puncture's goo...
0:25:51 > 0:25:54- So where are we up to?- Right... Yeah.
0:25:55 > 0:25:59- PHONE RINGS - Hi, how are you?
0:25:59 > 0:26:02Ian has had a call from Seb Coe.
0:26:02 > 0:26:04'First Gay Pride, now a puncture.'
0:26:04 > 0:26:08- Yes, I know. It's very, very frustrating.- Is everyone OK?
0:26:08 > 0:26:09We're all OK, luckily.
0:26:09 > 0:26:11It could have been much worse.
0:26:11 > 0:26:15Is there someone there I can at least say hi to?
0:26:15 > 0:26:19- 'Anyone I can make contact with? The mayor, I don't know.' - What, you mean now?
0:26:19 > 0:26:23Seb Coe has asked to speak to the Mayor of Rio personally.
0:26:30 > 0:26:33I'm sorry, it looks like we're probably not going to meet in person.
0:26:33 > 0:26:37'I just wanted to say how sorry I am to hear about the puncture.'
0:26:49 > 0:26:53Ian's decision to tell his boss the truth has changed everything.
0:26:53 > 0:26:57The Brazilian delegation have insisted that the bus pulls off the M11
0:26:57 > 0:26:59and have refused to get back on it.
0:26:59 > 0:27:02- This is doing my bloody head in. - Me too.
0:27:02 > 0:27:05- It's a problem with translation. - Yeah, it's a translation problem.
0:27:07 > 0:27:10Just to say, a replacement coach is on its way and will be here
0:27:10 > 0:27:14to take you to the hotel and off to the airport in plenty of time.
0:27:19 > 0:27:23I hope you've enjoyed your time with us today. I know we've had one or two technical problems, but...
0:27:23 > 0:27:25It's been a day of managing expectations,
0:27:25 > 0:27:30and Ian's final task is to manage the expectations of his important guests
0:27:30 > 0:27:33as to exactly what it is that's happened to them.
0:27:33 > 0:27:38..you've got a very clear sense, I think, of how important sustainability is to London 2012.
0:27:38 > 0:27:39So that's all good.
0:27:45 > 0:27:50I'm sure he'll have just been wondering what she'd look like without it.
0:27:50 > 0:27:53But it's also actually a lot easier to manage when it's short.
0:27:53 > 0:27:56OK, you can see the scalp. Right.
0:27:58 > 0:28:00SHE SIGHS
0:28:00 > 0:28:03For Ian and his team, it's been a day of fluctuating fortunes.
0:28:03 > 0:28:05In the context of where we were this morning,
0:28:05 > 0:28:10and for a lot of the time we didn't know where that was, I think this is a pretty good result.
0:28:10 > 0:28:13- It's been a journey of discovery. - But, I mean, what have you discovered?
0:28:13 > 0:28:17It could have been so much worse, if you think how dangerous punctures can be.
0:28:17 > 0:28:21- But you didn't actually have a puncture.- There you go, then. Better and better.
0:28:21 > 0:28:23- Right.- Nobody died, there's still chocolate fridge cake.
0:28:23 > 0:28:25- Yes.- And so we move on.
0:28:25 > 0:28:27Right, good.
0:28:27 > 0:28:29Can't see anything.
0:28:29 > 0:28:32It's really difficult to say.
0:28:32 > 0:28:33There's too many wheels.
0:28:43 > 0:28:47# There may be trouble ahead
0:28:48 > 0:28:54# But while there's moonlight and music and love and romance
0:28:55 > 0:29:00# Let's face the music and dance
0:29:00 > 0:29:06# Let's face the music and dance. #