0:00:04 > 0:00:06I'm trekking all over the UK
0:00:06 > 0:00:09and unearthing loads of botched and unfinished building works.
0:00:09 > 0:00:15I don't function properly. It's on my mind all the time and it's just ridiculous.
0:00:15 > 0:00:21Cowboy builders are wreaking havoc on unsuspecting victims up and down the land.
0:00:21 > 0:00:25He is a liar. He's broken promise after promise after promise
0:00:25 > 0:00:28and, quite frankly, I wouldn't trust him as far as I could throw him.
0:00:28 > 0:00:33We have a team of good guys on hand to right the wrongs of these unscrupulous builders.
0:00:35 > 0:00:38Wow! It's fabulous.
0:00:38 > 0:00:40Stay put and take on board all my hints and tips
0:00:40 > 0:00:45and, together, we can help prevent you from falling into the cowboy trap.
0:00:53 > 0:00:55'Today, we're in Stafford to meet
0:00:55 > 0:00:58'two ladies who both paid for new conservatories
0:00:58 > 0:01:03'but ended up with ugly holes in their gardens and even uglier holes in their bank accounts.'
0:01:03 > 0:01:07A week after the surveyor came round, some builders turned up
0:01:07 > 0:01:11and they dug a trench. They were only here two hours and I never saw them again.
0:01:11 > 0:01:14'These two women wanted beautiful conservatories.
0:01:14 > 0:01:20'They ended up with destroyed gardens, a shattered patio and heaps of disappointment.'
0:01:20 > 0:01:22The guy came and dug the foundations out.
0:01:22 > 0:01:26I've never had any work like this done before,
0:01:26 > 0:01:28so when the second builder came out, he had a look
0:01:28 > 0:01:32and said they weren't big enough, not deep enough and not wide enough.
0:01:32 > 0:01:35It begs the question, what sort of builder was he?
0:01:38 > 0:01:41'Both our stories are in Stafford today.
0:01:41 > 0:01:44'First up, we're off to meet mum, Julie Elsmore.
0:01:44 > 0:01:47'The family live in this 1930s semi-detached house.
0:01:47 > 0:01:52'Julie has two children, 11-year-old Rachel and grown-up daughter Lisa.
0:01:52 > 0:01:55'She wanted a conservatory to create some extra space downstairs.'
0:01:55 > 0:02:00I wanted a conservatory mainly because I wanted more room in our living area
0:02:00 > 0:02:04and my daughter's turned 11 and she's going to high school
0:02:04 > 0:02:07and she'll need places to do her homework.
0:02:07 > 0:02:13Rather than go to her bedroom, she can sit and do it in the conservatory where we can sit with her.
0:02:13 > 0:02:16Julie thought her conservatory should be in safe hands
0:02:16 > 0:02:20after she'd carried out extensive checks on her contractor.
0:02:20 > 0:02:23I went round lots of places, had lots of quotes
0:02:23 > 0:02:26and I went to a firm and he sent this gentleman out.
0:02:26 > 0:02:29And he went through all the stuff with us,
0:02:29 > 0:02:32measurements, everything.
0:02:32 > 0:02:37And he said he was going to start working for himself, but he still worked for this firm.
0:02:37 > 0:02:41We liked the price and we liked everything he said.
0:02:41 > 0:02:44'And when the salesman offered to build her conservatory himself,
0:02:44 > 0:02:49'undercutting the company he worked for, Julie thought it seemed like a good deal.'
0:02:49 > 0:02:53He asked me if I'd got any other quotes and I said yes
0:02:53 > 0:02:59and he asked to see them, so I showed him them. He said, "I can do better than that. My firm can't, but I can."
0:02:59 > 0:03:04He told us what we could have done and some extras, like he would put a floor down,
0:03:04 > 0:03:10put a fan in, he was going to plaster the wall, give us a cooler in there, within the price.
0:03:10 > 0:03:15He said if we had it done, I could recommend him to other people.
0:03:15 > 0:03:19'The salesman said he could do Julie a very special deal,
0:03:19 > 0:03:23'but only if she didn't put her order through the company he worked for.
0:03:23 > 0:03:25'Instead, he said he could do it himself.
0:03:25 > 0:03:31'It's a common cowboy ploy, but Julie liked the salesman and she liked his price even more,
0:03:31 > 0:03:35'just £5,000 for a new conservatory.'
0:03:35 > 0:03:38I trusted him. He told us where he lived, his home phone number.
0:03:38 > 0:03:42He told us where he used to work. He was a good salesman.
0:03:42 > 0:03:48Everything that we thought we needed to know, we got it out of him. Easily.
0:03:48 > 0:03:52'The salesman had all the patter,
0:03:52 > 0:03:55'but Julie knew she should make a few checks just in case.
0:03:55 > 0:03:58'If she gave him the job, she wouldn't be employing
0:03:58 > 0:04:03'a reputable and respected company, but a man who was about to set up in business for the very first time,
0:04:03 > 0:04:06'so she wanted some extra peace of mind.'
0:04:06 > 0:04:10After he left, the following day I phoned up the council
0:04:10 > 0:04:13and made sure he was registered at the house.
0:04:13 > 0:04:17And I phoned Trading Standards to make sure they had no record of him.
0:04:17 > 0:04:21And I phoned his home number and asked for him by name
0:04:21 > 0:04:26and whoever answered said he was at work. So I knew everything he said was true.
0:04:26 > 0:04:30'He may have checked out, but that was no guarantee
0:04:30 > 0:04:35'that he would honour his promises. After all the research to find the right company, unfortunately,
0:04:35 > 0:04:39'Julie fell for the moonlighting salesman's bad bargain.
0:04:39 > 0:04:44'Take a tip from me. Building a conservatory is a specialist job,
0:04:44 > 0:04:47'so use a specialist company who build them day in, day out.
0:04:47 > 0:04:51'That way, you can see their previous work.
0:04:51 > 0:04:53'Always get three quotes from different companies,
0:04:53 > 0:04:57'because prices can vary enormously.
0:05:00 > 0:05:03'Julie was sold on the salesman's £5,000 conservatory.
0:05:03 > 0:05:07'All he wanted was £2,500 upfront,
0:05:07 > 0:05:12'so she withdrew her savings and waited for the build to begin. But then there were problems.'
0:05:12 > 0:05:16We got a contract. It didn't say when it was going to start. That was verbal.
0:05:16 > 0:05:20We asked him how long it would take, he said two weeks, tops, start to finish.
0:05:20 > 0:05:23He was supposed to start on 14th June.
0:05:23 > 0:05:26Nothing came. Then on 15th June, the surveyor came out.
0:05:26 > 0:05:31This was when alarm bells rang and I asked him, "Do you know when it's starting?"
0:05:31 > 0:05:36and he said, "About two weeks. The builders are behind cos of the weather."
0:05:36 > 0:05:39I thought, "Weather? It's red hot!"
0:05:39 > 0:05:43'The surveyor arrived the day after work was supposed to have kicked off
0:05:43 > 0:05:48'and then it was another week before a builder finally turned up.'
0:05:48 > 0:05:52A builder came out and said he was doing the footings and he dug it all round,
0:05:52 > 0:05:55put everything on top. We got rid of some of the rubbish,
0:05:55 > 0:05:58cos it was hard, cos it's been very hot.
0:05:58 > 0:06:00And that's it. He went and left.
0:06:00 > 0:06:05'Julie was left with holes in her garden and not a whole lot more.
0:06:05 > 0:06:09'No footings, no walls, no windows and no roof to be seen.
0:06:09 > 0:06:12'This wasn't the conservatory she'd been promised.
0:06:12 > 0:06:15'It was just an eyesore in her back yard.'
0:06:15 > 0:06:21A conservatory. Just a basic 3.5 x 3.5 conservatory
0:06:21 > 0:06:24with a wall on that side and a door there
0:06:24 > 0:06:28and a fan and some plug sockets.
0:06:28 > 0:06:31Nothing extravagant, just a nice Edwardian conservatory
0:06:31 > 0:06:36to help our family sit together at night, basically.
0:06:36 > 0:06:39I've got quite a big family and they all come round. It's extra room.
0:06:39 > 0:06:44Just family stuff. He's promised us the frames.
0:06:44 > 0:06:47He's just a liar. I...
0:06:47 > 0:06:51He's just had our money and gone. He's not going to do nothing. That's it.
0:06:51 > 0:06:54He's left it. And we don't know what to do with it.
0:06:54 > 0:06:57We can't do anything with it. I've got no money left.
0:06:59 > 0:07:01I don't like looking at it, to be truthful.
0:07:01 > 0:07:08'Julie's forked out £2,500 deposit for her new conservatory and she has nothing to show for it
0:07:08 > 0:07:13'except a trench where her relaxing sunroom should be. I'm going to meet her.'
0:07:18 > 0:07:22- Hello, there. Are you Julie?- I'm Julie.- I'm Clive from Cowboy Trap.
0:07:22 > 0:07:25- How are you?- I'm fine.- Good. Do you mind if I come in and have a chat?
0:07:25 > 0:07:27- No, come in.- Great.
0:07:29 > 0:07:31Now, Julie, in the short space of time that we're here,
0:07:31 > 0:07:34what could we do for you that would make your life happy?
0:07:34 > 0:07:42I'd like a conservatory built with real footings, real glass and a roof and a wall.
0:07:42 > 0:07:45So real glass, real footings, real brickwork, real roof.
0:07:45 > 0:07:48I'd be happy to deliver that.
0:07:48 > 0:07:52So, I can't wait to show you what the good guys can do.
0:07:52 > 0:07:55- OK. Thank you very much.- Thank you.
0:07:56 > 0:07:59'Julie's got the balance of the money she saved up for her conservatory
0:07:59 > 0:08:04'which she will put towards all the materials our good guys need to help her.
0:08:04 > 0:08:12'With a garden full of trenches and no conservatory in sight, we need to get things sorted. Come on, boys!
0:08:21 > 0:08:28'Coming up, another Staffordshire lass falls foul of a scheming salesman.'
0:08:28 > 0:08:31He got us booked in for the week to do the work
0:08:31 > 0:08:37but nothing happened, no materials arrived. Just nothing.
0:08:40 > 0:08:43'We're not travelling far for our other story.
0:08:43 > 0:08:47'We're in the same town, Stafford in the West Midlands.
0:08:47 > 0:08:50'In fact, we're only going two doors up from Julie's house.
0:08:50 > 0:08:54'And Jackie Reece is not only Julie's neighbour, she's also her sister.
0:08:54 > 0:09:01'These birds of a feather decided to move to the same street at the same time to be close together.'
0:09:01 > 0:09:04Julie was moving here with her husband and I was going through a divorce
0:09:04 > 0:09:07and just decided I was going to live nearby her.
0:09:07 > 0:09:14So me and my children moved here three years ago in October. Julie's lived here three years in November.
0:09:14 > 0:09:18'The sisters are pretty close, in age as well as taste.'
0:09:18 > 0:09:23I'm older than Julie by just over two years,
0:09:23 > 0:09:26although I always like to say that I look younger.
0:09:26 > 0:09:28We're both very similar.
0:09:28 > 0:09:34We both have totally different musical tastes, but our outlook on life is very similar.
0:09:34 > 0:09:40'They're so similar, they decided they fancied having conservatories built at the same time.'
0:09:40 > 0:09:45Wanted to have a conservatory, I've always wanted to have one cos I've got quite a nice garden
0:09:45 > 0:09:49and it would be nice to sit in there and just relax and enjoy the garden.
0:09:49 > 0:09:52Didn't think I could afford one, but then Julie had some quotes
0:09:52 > 0:09:56and the gentleman concerned came round
0:09:56 > 0:10:01and offered to build us both conservatories for £5,000 each,
0:10:01 > 0:10:06which I felt I could afford, so we decided to go ahead with it.
0:10:07 > 0:10:12'When Jackie signed up for her conservatory, she was recovering from cancer
0:10:12 > 0:10:15'and wanted a lovely sunroom to help her recuperate.
0:10:15 > 0:10:19'The salesman's deal won her over just like Julie.
0:10:19 > 0:10:24'Here was the conservatory Jackie wanted, and at a knock-down price she could afford.
0:10:24 > 0:10:30'And the fact that the sisters were neighbours was another bargaining tool that the salesman used.'
0:10:30 > 0:10:34He said he'd do us a deal because we were next door but one to each other.
0:10:34 > 0:10:38He'd be able to get all the builders, all the work done at the same time.
0:10:38 > 0:10:41'Julie and Jackie were excited by what looked like a great deal,
0:10:41 > 0:10:45'so they decided to go ahead with their two conservatories.'
0:10:45 > 0:10:49He came round to see us about four weeks after he'd originally given us the quote
0:10:49 > 0:10:53to confirm that we wanted to go ahead.
0:10:53 > 0:10:58I'd got an appointment with my building society a few days later to borrow the money,
0:10:58 > 0:11:01which I knew wasn't going to be a problem.
0:11:02 > 0:11:06'Jackie took out a loan on her mortgage to pay for the build,
0:11:06 > 0:11:10'whereas Julie and her husband were using savings to pay for theirs.'
0:11:10 > 0:11:13We saved up for a long, long time.
0:11:13 > 0:11:15Both me and my husband are both self-employed
0:11:15 > 0:11:21and it was just enough money we'd saved. It was either a conservatory or a kitchen.
0:11:21 > 0:11:24The conservatory was a better option. It's what we chose to do.
0:11:24 > 0:11:30'Six weeks after the initial quote, the salesman called to collect the 50 percent deposit.
0:11:30 > 0:11:33'He wanted £2,500 from each sister
0:11:33 > 0:11:36'to pay for materials he said he'd ordered.
0:11:36 > 0:11:40'Then he produced what he claimed was a contract.'
0:11:40 > 0:11:44The paperwork, I've never had a conservatory built before,
0:11:44 > 0:11:49so I didn't really know what to expect, and it was a A4 piece of paper
0:11:49 > 0:11:53with his name and address on and telephone number
0:11:53 > 0:11:58and it was at this point that... We'd assumed we were doing this through this company
0:11:58 > 0:12:02and when we questioned him, he said he was setting up in business on his own
0:12:02 > 0:12:05and wanted us to give him referrals.
0:12:05 > 0:12:08So the contract was actually with him.
0:12:08 > 0:12:13He has since said that we didn't ask for a contract and we never had a contract,
0:12:13 > 0:12:16but what he gave us he told us was a contract.
0:12:16 > 0:12:19He actually tapped his briefcase when he came round,
0:12:19 > 0:12:23you know, "Contracts are in here" sort of thing.
0:12:23 > 0:12:27'Julie and Jackie didn't know what a contract to build a new conservatory
0:12:27 > 0:12:30'should look like. Take a tip from me.'
0:12:43 > 0:12:46'Some might require 50 percent or even 100 percent payment
0:12:46 > 0:12:50'if you change your mind after the stated cooling-off period.
0:12:52 > 0:12:57'But the sisters wanted to get going and to help out the nice salesman, too,
0:12:57 > 0:13:00'who said he was trying to start up his own business.'
0:13:00 > 0:13:05At the time, I think we were just so keen to get the conservatories,
0:13:05 > 0:13:11we thought, you know, he was setting up on his own, we wanted to give him a chance.
0:13:11 > 0:13:16So we signed and decided to proceed with it.
0:13:18 > 0:13:22'Two sisters, two £2,500 deposits.
0:13:22 > 0:13:29'That's a tidy five grand, in cash, upfront for two conservatories.
0:13:29 > 0:13:33'The salesman said the builders would arrive two weeks later,
0:13:33 > 0:13:38'but that day came and went with no sign of anything happening at all.
0:13:38 > 0:13:41'The next day, a man appeared who said he was a surveyor.
0:13:41 > 0:13:44'He was certainly a good story-teller.'
0:13:44 > 0:13:47This man turned up and he basically got a big pole
0:13:47 > 0:13:52and laid it on the ground and just showed me how big the conservatory was going to be.
0:13:52 > 0:13:59He also told me that the builders were running behind because they'd been on a big job
0:13:59 > 0:14:03so they probably wouldn't be starting for a week or two.
0:14:03 > 0:14:06The surveyor told my sister a different story completely,
0:14:06 > 0:14:09that they'd been delayed because there'd been rain,
0:14:09 > 0:14:15and we'd actually had the driest few weeks in years.
0:14:16 > 0:14:19'Our sisters were worried that work hadn't started
0:14:19 > 0:14:23'and the so-called surveyor seemed to be inventing tall tales
0:14:23 > 0:14:26'as to why it was being delayed.'
0:14:26 > 0:14:29Between the surveyor coming round and the following week,
0:14:29 > 0:14:34we contacted the salesman lots and lots of times
0:14:34 > 0:14:39and it was excuse after excuse, but then on 22nd June,
0:14:39 > 0:14:43some builders did come round and dug a trench.
0:14:43 > 0:14:46They were here two hours and I never saw them again.
0:14:46 > 0:14:51'In the same morning, the builder visited both homes to prepare the ground for the conservatories.
0:14:51 > 0:14:58'Julie was left with a trench in her garden. Instead of a conservatory, this is what Jackie got.
0:14:58 > 0:15:01This was my patio, which should be my conservatory.
0:15:02 > 0:15:06He's left all the slabs for me.
0:15:06 > 0:15:08And that's it, really.
0:15:08 > 0:15:11Bit of a trip hazard.
0:15:11 > 0:15:15I can't use my patio doors. I've not been able to use those throughout the summer
0:15:15 > 0:15:20for the mess it leads out onto. I don't want the dog going in and out of it.
0:15:20 > 0:15:25I'm trying to keep the kids off it, cos they think it's brilliant to jump up and down on.
0:15:25 > 0:15:28But I tell them it's not.
0:15:28 > 0:15:33'Jackie's patio was torn up and her hedge had to be pulled down.'
0:15:33 > 0:15:38As you can see by the hedge, that went all the way along and I had to have it taken out
0:15:38 > 0:15:40and a new fence put in.
0:15:40 > 0:15:44I couldn't afford to do the whole lot, I just did the bit that needed to be done.
0:15:44 > 0:15:48I wouldn't have been able to cut the hedge behind where the wall was supposed to be.
0:15:49 > 0:15:53It's just awful. I just don't like coming out here. I don't come out here.
0:15:53 > 0:15:58If I come out, I stay around the corner, have a quick drink and then go back in.
0:16:01 > 0:16:05Jackie's hopes for a haven to recuperate in were dashed
0:16:05 > 0:16:08when these rogues ran off part-way through the job.
0:16:08 > 0:16:11I think it's time for me to meet her.
0:16:13 > 0:16:19- Hello. Are you Jackie?- I am. - Hi, I'm Clive from Cowboy Trap. - Hi, come on in.- Thank you.
0:16:19 > 0:16:22'I've got a hunch I know what we could do for Jackie.'
0:16:22 > 0:16:27Now, Jackie, we're going to get the good guys in, but in the short space of time that we're here,
0:16:27 > 0:16:32- what can we do to help you? - The ideal would be if you could help me to get my conservatory built
0:16:32 > 0:16:34so I can get out there and enjoy my garden.
0:16:34 > 0:16:36- And it's as simple as that. - It is, yeah.
0:16:36 > 0:16:41- OK. Look, you leave me in charge. - OK.- And we'll see what we can do.
0:16:41 > 0:16:45- Lovely.- It'll be great to help. - Great. Thank you.
0:16:45 > 0:16:49'It's time we sorted out Julie and Jackie's back yard blues.
0:16:49 > 0:16:54'Jackie still has the balance of the loan she took out to pay for her conservatory.
0:16:54 > 0:16:56'Just like her sister, she's going to put her money
0:16:56 > 0:17:00'towards all the materials our good guys will need to help.
0:17:00 > 0:17:02'Our team is ready to sort out both conservatories,
0:17:02 > 0:17:06'so the sisters can enjoy some summer sunshine.
0:17:15 > 0:17:17'But not so fast.
0:17:17 > 0:17:20'Coming up, there's a twist in the tale.'
0:17:20 > 0:17:24The extent of the foundations is 3.6 metres.
0:17:24 > 0:17:27That would require full planning application for a conservatory.
0:17:30 > 0:17:34'We're in Stafford with sisters Julie Elsmore and Jackie Reece.
0:17:34 > 0:17:40'They live two doors apart, and both decided to extend their properties with conservatories.
0:17:40 > 0:17:46'A moonlighting salesman convinced them to part with a deposit of £2,500 each in cash and upfront.
0:17:46 > 0:17:50'But the dream conservatories never materialised.
0:17:50 > 0:17:54'Instead, both sisters are living with holes in their gardens,
0:17:54 > 0:17:56'dug up and broken patios.
0:17:56 > 0:17:59'Hardly the much-needed extra space they both craved.
0:17:59 > 0:18:03'Our team of good guys is ready to help both sisters out.
0:18:03 > 0:18:08'But first, I want to get the opinion of independent chartered surveyor Paul Brown.
0:18:08 > 0:18:11'First up, he's over at Julie's.'
0:18:11 > 0:18:14Firstly, the foundations are very shallow,
0:18:14 > 0:18:17which means any conservatory is likely to be affected by movement,
0:18:17 > 0:18:21particularly given the presence of conifers within a close distance.
0:18:21 > 0:18:27Second, on the far side, there is a drain from the rainwater pipe and the foundations are above that.
0:18:27 > 0:18:31Any concrete that sits on that drain could cause it to crack and possibly block,
0:18:31 > 0:18:36causing a problem later on. Finally, the extent of the foundations is 3.6 metres.
0:18:36 > 0:18:40That requires a formal planning application for a conservatory.
0:18:40 > 0:18:46The permitted development rules only allow for a distance of three metres from the rear of the property.
0:18:46 > 0:18:49So, overall, we have no conservatory, money has changed hands,
0:18:49 > 0:18:53the builder's done a very insubstantial foundation. It's a zero out of ten.
0:18:55 > 0:18:59'Zero? So what does he make of Jackie's back garden?
0:18:59 > 0:19:05'Same problem here. Jackie will need planning permission for a conservatory this size.
0:19:05 > 0:19:08'And there's an issue with this hedge.'
0:19:08 > 0:19:11We have a hedge on the far corner which is very close.
0:19:11 > 0:19:14The roots will affect the foundation and could affect the conservatory.
0:19:14 > 0:19:17So, all in all, it's a zero out of ten.
0:19:17 > 0:19:22Zero out of ten? This rogue should be made to pay for his actions.
0:19:22 > 0:19:28'We've got a top team of good guys here today ready to build not one but two conservatories.
0:19:28 > 0:19:30'One for Julie, one for Jackie.
0:19:30 > 0:19:34'Darren's leading the team. So what's the plan of action?'
0:19:34 > 0:19:39Before you get all your gear out, I just want to talk to you a little bit about what the plan is.
0:19:39 > 0:19:45They've got no conservatories. They were promised conservatories. The footings are dug out, nothing else.
0:19:45 > 0:19:47Just tell us what your plan is.
0:19:47 > 0:19:50The plan is to do the footings first
0:19:50 > 0:19:53then the brickwork and then we'll put the frames up
0:19:53 > 0:19:56and then put the roof on last to finish off.
0:19:56 > 0:19:59And that's on both Jackie and Julie's properties?
0:19:59 > 0:20:03- Yeah, that's on both properties. - OK. So, how long do you think it's going to take you
0:20:03 > 0:20:07- to complete both properties?- Seven working days from start to finish,
0:20:07 > 0:20:12- from the footings going in to us finishing the conservatories. - That's pretty quick.
0:20:12 > 0:20:18I might catch up with you just to find our how things are progressing. Well done. I'll let you carry on.
0:20:20 > 0:20:22'While Darren and the boys crack on,
0:20:22 > 0:20:28'I want to find out from these sisters how they fell for this moonlighting salesman's bad bargain.
0:20:28 > 0:20:29'Off to Jackie's house.'
0:20:31 > 0:20:33Ladies, this is a first for me.
0:20:33 > 0:20:37Two sisters hit by the same cowboy builder.
0:20:37 > 0:20:43So, you're not going to tell me that you both had conservatory ideas at the same time.
0:20:43 > 0:20:48- Yeah, we did.- Did you?- Yeah, Julie spoke about it and I thought,
0:20:48 > 0:20:51"I'd quite like a conservatory, as well."
0:20:51 > 0:20:57I quite like the idea of that. It's not keeping up with the Jones's, it's keeping up with your sister.
0:20:57 > 0:21:02'What I want to know is, why did two intelligent women hand over their hard-earned cash
0:21:02 > 0:21:04'and trust in his sales talk?'
0:21:04 > 0:21:10Was it just purely price or was it the fact that he sold himself well?
0:21:10 > 0:21:13- He sold himself well. And the price. - And all the extras.
0:21:13 > 0:21:16He was putting a lot of extras in for us, as well.
0:21:16 > 0:21:22- We were having a ceiling fan and light.- Plastered wall.- Cooling unit.
0:21:22 > 0:21:26- Four double plug sockets. - And a TV point.
0:21:26 > 0:21:31And he was putting our floor down, as well. We were buying our own floor and he was going to lay it.
0:21:31 > 0:21:37Forgive me, but to me, for a 3.5 x 3.5 metre conservatory,
0:21:37 > 0:21:39five grand is awful cheap.
0:21:39 > 0:21:43Obviously, I'm experienced in this industry, so straight away,
0:21:43 > 0:21:46I would've thought, "What am I getting for five grand?"
0:21:46 > 0:21:51I'd always wanted a conservatory and I honestly thought I wouldn't be able to afford one.
0:21:51 > 0:21:58And I expected the price to be a lot higher. But I was expecting £10,000.
0:21:58 > 0:22:00That's the figures I'd heard previously.
0:22:00 > 0:22:04That's more your ball park, really, for that size of conservatory.
0:22:04 > 0:22:09So I just assumed... I knew Julie had had a lot of quotes and a lot of them had come in around that price,
0:22:09 > 0:22:12so I thought I was out of touch, maybe.
0:22:13 > 0:22:19But doesn't it always feel great? Inside you think, "This is too good to be true.
0:22:19 > 0:22:24"This is a great opportunity. Massive 3.5 x 3.5.
0:22:24 > 0:22:28"I'm going to have a stonking conservatory here for five grand!"
0:22:28 > 0:22:32- All of a sudden, your mind's full of that. Whoopee!- Yeah.
0:22:32 > 0:22:34And I can understand that, you get lost in it.
0:22:34 > 0:22:39And I'm sure, at the back of your minds, both of you must have been thinking,
0:22:39 > 0:22:43"Wow, what are we going to get for five grand?" Cos that's mega-cheap.
0:22:43 > 0:22:49He actually told us that he wanted us to refer him to friends and family.
0:22:49 > 0:22:52So he told us he was doing it at cost.
0:22:52 > 0:22:54He wasn't going to make any money on it himself.
0:22:54 > 0:22:59That sort of took away the too good to be true bit, really,
0:22:59 > 0:23:02cos we thought if he was doing it to get referrals...
0:23:02 > 0:23:06If he does a good job, we'd say, "Go with him, he's brilliant."
0:23:06 > 0:23:09- They're clever, aren't they? - Oh, very.- Very clever.
0:23:09 > 0:23:13'This salesman had the sisters eating out of the palm of his hand.
0:23:13 > 0:23:19'But it's the size of their conservatories that worries me. 3.5 metres!'
0:23:19 > 0:23:22Fair old size conservatory, that is.
0:23:22 > 0:23:28- You needed planning permission for something that size.- I wasn't told at all about planning permission.
0:23:28 > 0:23:34I asked. When the gentleman came round, the salesman,
0:23:34 > 0:23:37I asked him about planning permission and he said we didn't need it.
0:23:37 > 0:23:40For 3.5 by 3.5?
0:23:40 > 0:23:46This house has had an extension and I thought it would still need planning permission,
0:23:46 > 0:23:51He said the regulations had changed and I didn't need planning permission.
0:23:51 > 0:23:54He was in the trade, we took his word for it.
0:23:54 > 0:23:58There are regulation changes that have happened over the last five years,
0:23:58 > 0:24:02- but not for something that size. - We know that now but we didn't at that time.
0:24:02 > 0:24:05- So he was saying it was just standard permissible?- Yes.
0:24:05 > 0:24:09- Erm, he was wrong, I'll tell you that now.- We found that out later.
0:24:09 > 0:24:15'Julie and Jackie trusted their salesman when he said they didn't need planning permission.
0:24:16 > 0:24:18'Take a tip from me.'
0:24:23 > 0:24:25'Don't let your builder tell you otherwise.'
0:24:30 > 0:24:32'They're there to help.'
0:24:41 > 0:24:46'There are strict rules about how high a conservatory is allowed to be
0:24:46 > 0:24:48'and how deep it can be, too.
0:24:48 > 0:24:52'In other words, how far it can extend out from your house.
0:24:52 > 0:24:56'Ted Manders is a planning officer and he knows all the rules.'
0:24:56 > 0:24:58There are some general rules of thumb
0:24:58 > 0:25:01regarding the need for planning permission.
0:25:01 > 0:25:05If your house is detached, you can go up to four metres in depth
0:25:05 > 0:25:08and four metres high, as a general rule of thumb,
0:25:08 > 0:25:10without the need for planning permission.
0:25:10 > 0:25:12On a semi-detached or terraced house,
0:25:12 > 0:25:15it's three metres in depth and four metres in height.
0:25:15 > 0:25:20But there are some exceptions to that, including if you're putting a conservatory on the front
0:25:20 > 0:25:26or if the conservatory is within two metres of a boundary or adjacent to a road.
0:25:26 > 0:25:28So always get those elements checked out first.
0:25:28 > 0:25:33If you have made a genuine mistake, your conservatory's up and then you suddenly realise
0:25:33 > 0:25:36that you do need planning permission, don't despair.
0:25:36 > 0:25:39Go and chat with your local planning authority
0:25:39 > 0:25:42and look to put in a planning application to get it regularised.
0:25:42 > 0:25:47No guarantees, but at least you're doing things in the proper way and showing good faith.
0:25:47 > 0:25:51'Luckily, our good guys know what they're doing.
0:25:51 > 0:25:56'The new conservatories are being built with dimensions that don't require planning permission.
0:25:56 > 0:26:00'Three metres deep and three metres high.
0:26:00 > 0:26:05'Coming up, a reference from one of the moonlighting salesman's former employers.
0:26:05 > 0:26:07'And it's not good.'
0:26:07 > 0:26:10He hadn't got a clue about how to treat customers
0:26:10 > 0:26:13and how to work in an industry that he said he'd been in for years.
0:26:17 > 0:26:21'Builders did dig a trench in both sisters' gardens
0:26:21 > 0:26:24'but there was no sign of any men coming back with a conservatory.
0:26:24 > 0:26:28'The sisters decided they'd better take action.'
0:26:28 > 0:26:33After the builders left and we realised nobody was coming back to do the work,
0:26:33 > 0:26:37I started to panic. I started to think, "What can we do?"
0:26:39 > 0:26:43I really started putting... not the scare on him,
0:26:43 > 0:26:47but saying, "I'm going to a solicitor" and things like that.
0:26:47 > 0:26:53'The threat worked. A second team arrived with the conservatories. But there was a big problem.'
0:26:53 > 0:26:57They'd arrived at half past seven in the morning.
0:26:57 > 0:27:03They'd arrived at my sister's house. I'd gone round, quite excited, cos we thought work was going to start.
0:27:03 > 0:27:06All the stuff was unpacked
0:27:06 > 0:27:11and then the salesman came to speak to me in the kitchen
0:27:11 > 0:27:14and said, "There's a problem with the price, they've doubled the price.
0:27:14 > 0:27:18"But it's OK, they're coming back later on this afternoon
0:27:18 > 0:27:22"to do some of the work. They're not doing everything they were going to do."
0:27:22 > 0:27:27And I could see out of my sister's window that these guys were all packing up and going.
0:27:28 > 0:27:31And I said to him, "They're packing up and going."
0:27:31 > 0:27:35"No, no, no, they're coming back this afternoon," he said.
0:27:35 > 0:27:39And he said that the main guy who owned the building company
0:27:39 > 0:27:44was coming back to him later that afternoon. So I went out to speak to this guy
0:27:44 > 0:27:47and the salesman came running out after me
0:27:47 > 0:27:52and went up to him and said, "So you're going to come back to me later with a price, yeah?"
0:27:52 > 0:27:55And he said, "Yes, OK." And I said to the building guy,
0:27:55 > 0:27:58"He says you're coming back this afternoon to do the work."
0:27:58 > 0:28:02He looked at me and said, "I'll get back to him later with a price."
0:28:03 > 0:28:05That was all he'd say.
0:28:05 > 0:28:07'Julie and Jackie were now very worried.
0:28:07 > 0:28:12'They started making enquiries about their salesman way too late.
0:28:12 > 0:28:15'Julie contacted the original company he'd said he represented.
0:28:15 > 0:28:19'She was about to get a very big shock.'
0:28:19 > 0:28:22I said we had a complaint about him, or something like that,
0:28:22 > 0:28:24and they asked what he looked like.
0:28:24 > 0:28:28And I described him. He said, "He only worked here for two days."
0:28:28 > 0:28:33- So he used their company as a front for two days.- And I just dropped on the floor completely.
0:28:33 > 0:28:37If you have any doubts about who your tradesperson is working for,
0:28:37 > 0:28:39check with the company for confirmation.
0:28:39 > 0:28:43At that point, I was livid. Absolutely furious.
0:28:43 > 0:28:47Cost-wise, I've taken out a loan with my building society.
0:28:47 > 0:28:50It's going to take me 12 years to repay it,
0:28:50 > 0:28:53which is pretty much the rest of my working life.
0:28:54 > 0:28:56For a pile of rubble.
0:28:56 > 0:28:59Don't be the victim of a conservatory conman.
0:28:59 > 0:29:04Here's my Clive's Five Top Tips on how to not get ripped off.
0:29:04 > 0:29:08Don't drop your guard if the price gets dropped dramatically.
0:29:08 > 0:29:11'If you're suddenly offered huge savings,
0:29:11 > 0:29:13'sign today and you'll save 20 percent,
0:29:13 > 0:29:15'just this once, they'll drop the price,
0:29:15 > 0:29:18'or they say that they'd like to use your property as a show home,
0:29:18 > 0:29:22'don't be rushed or fall for flattery. Stay cautious.'
0:29:22 > 0:29:27Guarantees are great, but only if they're worth the paper they're printed on.
0:29:31 > 0:29:35'That way, if the company goes bust, you're still protected.'
0:29:35 > 0:29:39Look out for a logo, but check the company really are registered.
0:29:39 > 0:29:43'There are trade associations for conservatory companies
0:29:43 > 0:29:45'which may give you added protection
0:29:45 > 0:29:48'and another avenue for complaint if things go wrong.
0:29:48 > 0:29:53'Check that your conservatory company is on the right list.'
0:29:53 > 0:29:59Forget the smooth sales talk. Go and see their previous work.
0:29:59 > 0:30:01'Don't just look around the showroom...'
0:30:05 > 0:30:08'Ask them how the work went.'
0:30:08 > 0:30:12Before you install, give your local council a call.
0:30:14 > 0:30:18'Don't take it for granted. You'll probably need it.'
0:30:22 > 0:30:26'It wasn't just the sisters who lost money to this rogue salesman.
0:30:26 > 0:30:31'Before the job, which lasted two days, he worked for another conservatory company.
0:30:31 > 0:30:34'The boss there was left fuming, too.
0:30:34 > 0:30:37'He regrets the day he ever employed him.'
0:30:37 > 0:30:40I definitely lost money through that man working for me.
0:30:40 > 0:30:43He hadn't got a clue about how to treat customers
0:30:43 > 0:30:46and how to work in an industry that he said he'd been in for years.
0:30:46 > 0:30:50My motto has been all the way through 33 years of business,
0:30:50 > 0:30:53"The customer is always king."
0:30:53 > 0:30:58I hate letting customers down and I let more customers down through that man
0:30:58 > 0:31:01than I've done in all that time, and he was only with me for a few months.
0:31:01 > 0:31:05It was the best thing I did when he went. I just wish I'd never seen the man.
0:31:05 > 0:31:11'Coming up, the sisters confront their slippery salesman.'
0:31:11 > 0:31:16I'm just ringing to ask you whether or not you had any intention of building our conservatories.
0:31:19 > 0:31:23'Sisters Julie Elsmore and Jackie Reece have been taken in by a salesman,
0:31:23 > 0:31:27'a man who put the con into conservatory.
0:31:27 > 0:31:30'They'd been so excited about their new conservatories
0:31:30 > 0:31:34'that all their careful planning went out of the window.
0:31:34 > 0:31:39'They handed over five grand and were left with holes in their gardens and their bank accounts.
0:31:39 > 0:31:43'Julie's daughter, Lisa, watched the whole disaster unfold.'
0:31:43 > 0:31:49They were like children at Christmas. They were both happy. They'd had so many people come round
0:31:49 > 0:31:51and give them quotes and looked at different designs.
0:31:51 > 0:31:55When they finally chose the one they wanted and the company to do it,
0:31:55 > 0:31:58they were both so happy cos it was going to be done
0:31:58 > 0:32:02and it was finalised and they'd definitely be getting the conservatory.
0:32:02 > 0:32:07It's put a lot of stress on them and I know they've not been sleeping or looking after themselves properly.
0:32:07 > 0:32:10They've just been getting by.
0:32:10 > 0:32:15You see them just sitting there and you think, you're not looking after yourself.
0:32:15 > 0:32:18It's just worrying and not sleeping.
0:32:18 > 0:32:22'Julie and Jackie's dad, Glen, thinks his girls have been let down
0:32:22 > 0:32:27'and he'd love to do something to sort out the cowardly cowboy.'
0:32:27 > 0:32:31This guy keeps promising to give the money back and never does.
0:32:31 > 0:32:35Promising to deliver stuff and never does.
0:32:35 > 0:32:39And you feel so helpless. There's nothing you can do to help them.
0:32:39 > 0:32:43I was angry. But what can you do?
0:32:43 > 0:32:48I could do round there and thump him and I could end up in prison. But that doesn't get you anywhere.
0:32:48 > 0:32:53'He's right. Taking matters into your own hands is never a good idea
0:32:53 > 0:32:56'and puts you on the wrong side of the law, not the cowboy.
0:32:56 > 0:33:00'Meanwhile, our good guys are putting right those conservatory wrongs.'
0:33:02 > 0:33:07'Julie feels guilty because she spoke to the slick salesman in the first place
0:33:07 > 0:33:12'and recommended him to her sister, because she thought he was offering a great deal.
0:33:14 > 0:33:18'Has the conservatory cowboy driven a wedge between these two sisters?
0:33:18 > 0:33:23'Does Jackie blame Julie for the mess they're in?'
0:33:23 > 0:33:27No, there's been no blame. We've not blamed each other or anything like that.
0:33:27 > 0:33:31I know Julie keeps saying she feels guilty because I took out a loan,
0:33:31 > 0:33:34but I made that decision, she didn't make it for me.
0:33:34 > 0:33:39So, no, we've been fine. We've cried together, we've laughed together,
0:33:39 > 0:33:43we've screamed and shouted and sworn together.
0:33:43 > 0:33:47What kind of person takes thousands of pounds off these lovely ladies
0:33:47 > 0:33:51and then abandons them with empty hearts and bank accounts?
0:33:51 > 0:33:54I think it's time this rogue gave us some answers.
0:33:56 > 0:34:04Julie, Jackie, when was the last time you had any dialogue, any contact with your builder?
0:34:04 > 0:34:07We had an email last week, but we haven't spoken to him for about three weeks.
0:34:07 > 0:34:11And what did the email consist of?
0:34:11 > 0:34:14The email consisted of a load more excuses
0:34:14 > 0:34:18and said that he was going to sell the frames on,
0:34:18 > 0:34:20that the supplier was selling the frames on
0:34:20 > 0:34:25- that he alleges to have bought and he's going to refund the money by 15th of September.- OK.
0:34:25 > 0:34:29- So that's his promise. - Yeah.- Just quickly,
0:34:29 > 0:34:34- do you believe that's going to happen?- No.- OK. You never know.
0:34:34 > 0:34:39Stranger things have happened. Now, if you had an opportunity to speak to him now...
0:34:39 > 0:34:47If I could get a question off each of you, cos this is an opportunity for him for a right of reply. OK?
0:34:47 > 0:34:52So if you had the opportunity to call him, what question would you like to pitch to him?
0:34:52 > 0:34:56Did you ever have any intentions of building these conservatories?
0:34:56 > 0:35:00- What about yourself, Jackie? - I'd want to know, has he done it to anybody else?
0:35:00 > 0:35:06- Is anybody else going through this? - Do you think he'll say, "Yes, there is?"
0:35:06 > 0:35:10- Probably not, no.- He's going to say every job he's done is fantastic.
0:35:10 > 0:35:13OK, I've got a telephone number for him.
0:35:13 > 0:35:16Which one of you is brave enough to make the call?
0:35:16 > 0:35:18- That'll be me.- It's over to Jackie.
0:35:18 > 0:35:21So all we do is, we sit nice and quiet.
0:35:21 > 0:35:25Allow him to speak. I'm not saying he's going to answer. He might not.
0:35:25 > 0:35:28If it goes to answerphone, leave a message. If he does answer,
0:35:28 > 0:35:32pitch those questions nice and succinctly and allow him to answer.
0:35:32 > 0:35:38- When you're ready.- OK.- Here we go. I'll get that number up for you.
0:35:38 > 0:35:40- PHONE RINGS - 'And the salesman answers.'
0:35:40 > 0:35:45Hi, it's Jackie Reece. I'm just ringing to ask you whether or not
0:35:45 > 0:35:48you had any intention of building our conservatories.
0:35:48 > 0:35:54'The salesman says he doesn't want to comment, but he's been in touch with the sisters' solicitor.
0:35:54 > 0:35:58'He's promised he will repay the money in two weeks' time.'
0:35:58 > 0:36:01Well, it's really a case of "watch this space."
0:36:01 > 0:36:04And let's hope that he does pay you back.
0:36:04 > 0:36:08We'll be in touch to find out if that is the case.
0:36:08 > 0:36:10If he does pay you back, all well and good,
0:36:10 > 0:36:17- but you guys are both unanimous in thinking that, what? - He won't do it.- It won't come back.
0:36:17 > 0:36:21'I've got a message for all conning cowboys.'
0:36:21 > 0:36:24You know who you are and now we know who you are.
0:36:24 > 0:36:26And by revealing your tricks and techniques,
0:36:26 > 0:36:29we'll prevent others from falling into your trap.
0:36:30 > 0:36:33'A lot's been going on with the two conservatories.
0:36:33 > 0:36:37'I want to find out from Darren how the work's progressing.'
0:36:38 > 0:36:41- It looks the business. Any problems? - No problems at all.
0:36:41 > 0:36:44- Everything's gone fine.- Everything's gone according to plan.- Yep.
0:36:44 > 0:36:48Just explain to us what you've done and how long it's taken you.
0:36:48 > 0:36:51We started with the frames. We put the frames up first.
0:36:51 > 0:36:55Then we worked on the roof, put the roof bars on, the roof sheets in,
0:36:55 > 0:36:58and then the last thing, we put the glass in, which we've just done.
0:36:58 > 0:37:02- So give us an hour and we should be finished.- It looks brilliant.
0:37:02 > 0:37:05I cannot wait to show the girls what the good guys can do. Well played.
0:37:06 > 0:37:12'It's great to hear that Julie and Jackie's conservatory woes will soon be swept away.
0:37:12 > 0:37:15'The sisters have put the rest of their savings and loan
0:37:15 > 0:37:18'towards paying for the materials the good guys need.
0:37:18 > 0:37:22'I'm really looking forward to showing them the finished results.
0:37:22 > 0:37:25'Coming up, the moment of truth.
0:37:25 > 0:37:29'Julie and Jackie's judgement on their new conservatories.'
0:37:29 > 0:37:32SHE SQUEALS
0:37:36 > 0:37:38'We're nearly done here in Stafford.
0:37:38 > 0:37:41'Sisters Julie Elsmore and Jackie Reece
0:37:41 > 0:37:44'were taken in by a fly-by-night salesman
0:37:44 > 0:37:46'who promised them beautiful conservatories
0:37:46 > 0:37:50'but left them with holes in their gardens and piles of rubble.
0:37:50 > 0:37:55'Before I show these lovely ladies what the good guys have achieved,
0:37:55 > 0:37:59'I want to find out what they've learned from having a cowboy salesman run them ragged.
0:37:59 > 0:38:03'First up, I'm round at Julie's.'
0:38:03 > 0:38:07Julie, the good guys have been in town and they've been in your back garden.
0:38:07 > 0:38:11Before I show you what they've done, and I've actually seen it and I love it,
0:38:11 > 0:38:14but before we go and have a look,
0:38:14 > 0:38:18explain to me what you've learned from having a cowboy builder on your property.
0:38:18 > 0:38:21First of all, never, ever give them money. Ever.
0:38:21 > 0:38:26Check out what they're doing. If they give references, check them out.
0:38:26 > 0:38:29- Check the work, as well. - Check the work they've done.- Good.
0:38:29 > 0:38:34So, as long as you've learned from all those little mistakes.
0:38:34 > 0:38:36Now then, what are you hoping for?
0:38:36 > 0:38:41A conservatory with a wall and real windows.
0:38:41 > 0:38:44- Are you ready to go take a look? Yeah?- Yeah.
0:38:44 > 0:38:47- Are you excited?- Yeah. - Scale of one to ten?
0:38:47 > 0:38:50- 20.- Yes! That's what we want!
0:38:50 > 0:38:53- You ready?- Yeah. - Link arms. Let's go.
0:38:54 > 0:38:57All right? And stop.
0:38:57 > 0:39:00Have a look.
0:39:05 > 0:39:08It looks absolutely fantastic from the outside.
0:39:08 > 0:39:11- It does, yeah.- Is this what you were hoping for?- Mm.
0:39:11 > 0:39:14The whole thing looks fantastic.
0:39:14 > 0:39:17I'm going to open the doors now.
0:39:17 > 0:39:22Because I want you to see what it's like inside.
0:39:22 > 0:39:26Just come forward. Stay there and have a look.
0:39:26 > 0:39:29Oh, God!
0:39:29 > 0:39:32- It's got a roof!- It's got a roof?
0:39:32 > 0:39:35- I should hope it has! - And floor.- It's got a floor.
0:39:35 > 0:39:38- Insulated floor.- That's gorgeous. - Looks beautiful, doesn't it?- Yeah.
0:39:38 > 0:39:43- I'm really loving that. - That's fantastic.- And it's got the opaque roof panels, as well,
0:39:43 > 0:39:48which just allow, when the sun's beating down, like it does in the UK,
0:39:48 > 0:39:53it just holds that back just a little bit,
0:39:53 > 0:39:56allows you to be that bit cooler inside.
0:39:56 > 0:40:01- I'm loving the brickwork, the way the guys have worked on this job. - Absolutely fantastic.
0:40:01 > 0:40:06- I'm having a laminate floor.- Yep. - I'm having a television and a settee.
0:40:06 > 0:40:10- All in all, I think these guys have done a stunning job.- Fantastic.
0:40:10 > 0:40:14- And it shows you that there are good guys out there.- Yeah.
0:40:14 > 0:40:18- I've got your keys in my pockets somewhere.- Oh, have you?- Yeah!
0:40:18 > 0:40:20To this lovely conservatory, I have your keys.
0:40:20 > 0:40:23I'm hoping I can find them now. There they are. OK.
0:40:23 > 0:40:26That is the keys to your conservatory.
0:40:26 > 0:40:30- Go inside and enjoy yourself, Julie, yeah?- Yeah.
0:40:30 > 0:40:35- And good luck.- Thank you. - Don't let any more cowboy builders in your life.- No.
0:40:35 > 0:40:39- All right. Go and have a look round. See you soon.- Bye!
0:40:39 > 0:40:43'Next, over to Jackie's, and her big surprise.'
0:40:43 > 0:40:47Stand yourself just to there. OK.
0:40:47 > 0:40:50OK, you can remove your hands now.
0:40:50 > 0:40:54Wow. It's fabulous.
0:40:54 > 0:40:57Absolutely fabulous.
0:40:57 > 0:41:03'When Julie and Jackie's slippery salesman ran off with their money, they were left with trenches,
0:41:03 > 0:41:08'piles of rubble and no sign of the conservatories they paid five grand for.
0:41:08 > 0:41:11'But now, what a difference.
0:41:13 > 0:41:16'Our good guys have made a beautiful job of the walls.
0:41:16 > 0:41:20'The Edwardian-style roofs are sleek and stylish.
0:41:20 > 0:41:25'Opening vents will help keep the conservatory cool on the hottest of days.
0:41:25 > 0:41:28'The floors are safe and insulated.
0:41:28 > 0:41:35'I think these conservatories are tip-top and worth celebrating, so let's have a party.'
0:41:35 > 0:41:40Hey, Julie, I tell you what, come and see your sister Jackie's. Come and have a look.
0:41:41 > 0:41:44SHE SQUEALS
0:41:47 > 0:41:50- What do you think? - They're gorgeous, aren't they?- Drink?
0:41:50 > 0:41:54Get the drink out. Listen, girls, enjoy your conservatories.
0:41:54 > 0:41:57You've been down a long, hard road for it, and a painful one, as well.
0:41:57 > 0:42:00But enjoy it, that's the main thing.
0:42:00 > 0:42:04- Great to see you. - Thank you very much.- No problem.
0:42:04 > 0:42:10- Take care of yourselves. Look after yourselves. Enjoy your conservatories. Bye.- Bye!- Bye!
0:42:13 > 0:42:15- Cheers.- Cheers.
0:42:15 > 0:42:18'Now the sisters can finally put their conservatory chaos behind them.'
0:42:20 > 0:42:22Ohhh!
0:42:22 > 0:42:28You know, I am so happy that Jackie and Julie have now got the conservatories they dreamed of.
0:42:28 > 0:42:31But remember, not all builders are cowboys
0:42:31 > 0:42:35and if you do your research, you won't go falling into the cowboy trap.
0:42:36 > 0:42:41'The conservatory cowboy broke his promise to pay back Julie and Jackie their deposits.
0:42:41 > 0:42:45'The deadline came and went.
0:42:47 > 0:42:49'Tell us your tale.'
0:43:00 > 0:43:03'Help us round up the cowboys.'
0:43:05 > 0:43:09Subtitles by Red Bee Media Ltd
0:43:09 > 0:43:13E-mail subtitling@bbc.co.uk
0:43:13 > 0:43:13.