0:00:02 > 0:00:05It's frustrating when something goes wrong in your house.
0:00:05 > 0:00:10Last year, we spent a staggering £15 billion on house repairs.
0:00:10 > 0:00:16How can we tell if we've got a good deal or if we've been taken to the cleaners?
0:00:16 > 0:00:18Do you want to go for 225?
0:00:18 > 0:00:21Just for today, 500 quid, cash.
0:00:21 > 0:00:24Probably about seven and a half grand.
0:00:24 > 0:00:28We've been secretly filming up and down the UK
0:00:28 > 0:00:33and we reveal how shockingly easy it could be for YOU to be duped.
0:00:33 > 0:00:38- You've been ripped off. He's not a bone fide tradesman.- He's not?
0:00:38 > 0:00:40Have I been done?
0:00:40 > 0:00:43Yeah, been done, maybe.
0:00:43 > 0:00:48This is the bit I love. We expose outrageous tradesmen rip-offs.
0:00:48 > 0:00:50He didn't give a jot about his victims.
0:00:50 > 0:00:53I didn't think he'd do such a dirty trick.
0:00:53 > 0:00:57He put my kids in danger. He ripped me off. I could kill him.
0:00:57 > 0:01:02Coming up, our roguish Roger makes an Essex taxi driver
0:01:02 > 0:01:05think his home is under attack from ferocious rodents.
0:01:05 > 0:01:08It could cost a fortune.
0:01:08 > 0:01:12Have a look here. That's a bit of rodent damage, I think.
0:01:12 > 0:01:16A ghastly glazier brings misery to consumers in Dorset,
0:01:16 > 0:01:21charging hefty deposits and going AWOL without finishing the windows.
0:01:21 > 0:01:25In some cases, he took over £1,000, but whatever the amount,
0:01:25 > 0:01:29he wasn't prepared to do the work that went with it.
0:01:29 > 0:01:31And, ooh, it was agony, Ivy,
0:01:31 > 0:01:33for a consumer near Buckingham
0:01:33 > 0:01:38when Roger talks up the power of the local plant life.
0:01:38 > 0:01:40We've got fibrous roots.
0:01:40 > 0:01:44They're like the Trojan horse of root. They form a root ball inside.
0:01:44 > 0:01:49Then they grow and they blow the drain apart.
0:01:54 > 0:01:56Hello. Let's be honest,
0:01:56 > 0:02:00most of us know very little about the trades -
0:02:00 > 0:02:02plumbing, electrics, roofing.
0:02:02 > 0:02:06So we put our trust in tradesmen and expect them to play fair.
0:02:06 > 0:02:08And the vast majority do that.
0:02:08 > 0:02:11It's a small minority who turn rogue
0:02:11 > 0:02:14and make life a misery for thousands of us each year.
0:02:14 > 0:02:19We're meeting people who've been ripped off by dodgy tradesmen,
0:02:19 > 0:02:23plus we reveal how easy it is to fall for typical tradesmens' tricks.
0:02:23 > 0:02:29Our viewers have set up friends and relatives to receive a visit from our own tradesman. Why?
0:02:29 > 0:02:33To show you how to avoid being taken for a ride.
0:02:34 > 0:02:38Meet Roger Bisby - after 40 years' experience,
0:02:38 > 0:02:42there's not much he doesn't know about the building game.
0:02:42 > 0:02:45If there's one thing he doesn't like
0:02:45 > 0:02:49it's conmen cashing in on their dirty tricks.
0:02:50 > 0:02:53To show you how not to get conned,
0:02:53 > 0:02:57we've asked Roger to go against everything he believes in
0:02:57 > 0:02:59to become a rip-off merchant.
0:03:01 > 0:03:04We'll set up small property problems and send Roger around
0:03:04 > 0:03:08to show us how easy it is to be scammed.
0:03:08 > 0:03:14Filming with hidden cameras, Roger will be working with his pretend apprentice, Luke.
0:03:14 > 0:03:18Soon, we'll discover where they're setting their first trap.
0:03:20 > 0:03:23There are around 15 species of ivy.
0:03:23 > 0:03:27It can grow up to 30 metres off the ground, up trees and houses.
0:03:27 > 0:03:31If the mortar and brickwork is weak, the ivy can break up the walls.
0:03:31 > 0:03:33You have to keep it under control.
0:03:33 > 0:03:37Roger's got a dirty trick for a man living in an old country house
0:03:37 > 0:03:40which is prone to invasive ivy.
0:03:43 > 0:03:47Chris Walkey from Buckinghamshire is setting up his flatmate,
0:03:47 > 0:03:5134-year-old guitarist and food lover, Chris Plum.
0:03:51 > 0:03:53Chris is a humble guy.
0:03:53 > 0:04:00He wears a pouch on the side of his trousers, and his cooking tools are quite craftsman like.
0:04:00 > 0:04:05They're kind of made out of iron, rather than non-stick recent stuff.
0:04:05 > 0:04:07He's very creative in his mind.
0:04:07 > 0:04:11But is he creative enough to see through our deception?
0:04:11 > 0:04:15He's been told that someone is coming to inspect the ivy
0:04:15 > 0:04:19that's creeping into the house and growing through the floorboards.
0:04:19 > 0:04:24Roger and Luke have a bag of rotten tricks, and they're not afraid to use them.
0:04:24 > 0:04:28I have got some spray that's going to kill the ivy.
0:04:28 > 0:04:33- We're going to use water because we don't want to harm anything.- Yeah.
0:04:33 > 0:04:36This one, I don't really understand.
0:04:36 > 0:04:41- I've got a smoke grenade.- This ivy is growing through the air bricks.
0:04:41 > 0:04:46I put in smoke bombs to prove that the air is going straight through.
0:04:46 > 0:04:48Something else I want to do
0:04:48 > 0:04:52is to show him pictures of the ivy underneath his floor.
0:04:52 > 0:04:57If I poke this camera in and pretend that we've taken some pictures,
0:04:57 > 0:05:02we'll alarm him into thinking his underfloor is festering with ivy.
0:05:02 > 0:05:06So, Roger's first trick is to string out the job.
0:05:06 > 0:05:09The longer he can do that, the bigger his bill.
0:05:09 > 0:05:12He can boost it further by using expensive equipment
0:05:12 > 0:05:15and blinding Chris with science.
0:05:15 > 0:05:19We can expect plenty of over-charging for basic services, too.
0:05:19 > 0:05:22A simple root check and treatment
0:05:22 > 0:05:25should cost around:
0:05:25 > 0:05:30Roger's adding time and equipment, planning to reap a whopping £300.
0:05:30 > 0:05:33That's five times as much.
0:05:33 > 0:05:37Roger and Luke arrive.
0:05:37 > 0:05:39Which one is it?
0:05:39 > 0:05:43It's a confusing property, and easy to get lost.
0:05:43 > 0:05:45What one's this?
0:05:45 > 0:05:51Wrong again. Warming up for your time-wasting antics later, fellas?
0:05:51 > 0:05:55Our scammers are rescued by Chris, who takes them to the ivy
0:05:55 > 0:05:59at the point where it might be entering the house.
0:05:59 > 0:06:01- Through there.- Ah! OK.
0:06:01 > 0:06:06- In through that one and one down there.- Got you. Fine.
0:06:06 > 0:06:11Find some interesting creatures living down here, maybe. Maybe not.
0:06:11 > 0:06:14Chris seems very trusting.
0:06:14 > 0:06:18He's not checked their ID. They could be anyone.
0:06:18 > 0:06:21It's going to do a lot of damage.
0:06:21 > 0:06:25Looks like Chris has had enough of the great outdoors and heads inside,
0:06:25 > 0:06:29leaving Roger and Luke to conduct their investigations alone.
0:06:29 > 0:06:33He might regret that later, if he doesn't watch them closely.
0:06:33 > 0:06:36Luke, can you shine that through?
0:06:36 > 0:06:40Roger uses an endoscopic camera, poking it through the air vents
0:06:40 > 0:06:44to see what's happening under the boys' floorboards.
0:06:44 > 0:06:46Oh, it looks like ivy.
0:06:46 > 0:06:50I tell you what I think's happened here, Luke.
0:06:50 > 0:06:54- I think ivy's grown in through these air bricks.- Really?
0:06:54 > 0:06:56And it's got everywhere inside.
0:06:56 > 0:06:59It gets into the old brick courses here
0:06:59 > 0:07:02and starts to push them apart.
0:07:02 > 0:07:06You wouldn't think that ivy could lift a house, would you?
0:07:06 > 0:07:10Time-consuming investigation over, Roger's creative mind is on the go.
0:07:10 > 0:07:14He was going to pump smoke under the floorboards,
0:07:14 > 0:07:16but he's having second thoughts.
0:07:17 > 0:07:22Change of plan. This underfloor area goes through the entire house.
0:07:22 > 0:07:26There's three flats, so I don't want to start blowing smoke under there
0:07:26 > 0:07:30just for a scam, in case they all run out screaming.
0:07:30 > 0:07:36I'm going to put the vacuum cleaner on it and suck out the old rubbish.
0:07:36 > 0:07:38VACUUM WHIRRS
0:07:38 > 0:07:40Nice of you to be so considerate(!)
0:07:40 > 0:07:45He's still found a way to string out the job, like many conmen do.
0:07:45 > 0:07:47Enough of that, then.
0:07:47 > 0:07:53Suspecting there's an opportunity to eat up more time looking for a bigger problem,
0:07:53 > 0:07:56Roger delves a little deeper.
0:07:56 > 0:07:57# Ta-da! #
0:07:57 > 0:08:01- Ooh, dear! - There's roots down the side!
0:08:01 > 0:08:04That's completely blocked the drain up.
0:08:04 > 0:08:09Ooh! What we got there, we've got roots, fibrous roots.
0:08:09 > 0:08:11They're like the Trojan horse of root.
0:08:11 > 0:08:16Trojan horse? Sounds like Roger's up to one of his tricks here!
0:08:16 > 0:08:18They form a root ball inside the drain.
0:08:18 > 0:08:22Then they grow and they blow the drain apart.
0:08:22 > 0:08:25He's actually right about the blocked drains.
0:08:25 > 0:08:30That'll cause expensive damage. Do you like that word "expensive"?
0:08:30 > 0:08:34We know you do, Roger. And you look like a man with a plan.
0:08:34 > 0:08:39- Give it a quick old spray down there, yeah?- Yeah, yeah.
0:08:43 > 0:08:47Found roots going under the house. We don't think they're ivy now,
0:08:47 > 0:08:51but small trees like sycamores, taking root under the house.
0:08:51 > 0:08:53Going to give it a quick spray.
0:08:53 > 0:08:56Has the pressure dropped, Luke?
0:08:56 > 0:09:00This time, he's spraying them with water instead of weedkiller.
0:09:00 > 0:09:02Anything that keeps outlay down
0:09:02 > 0:09:05means more profit from his dirty tricks.
0:09:05 > 0:09:08We just dug all this out from the drains.
0:09:08 > 0:09:10What we got down here is...
0:09:10 > 0:09:13It's just finding its way here,
0:09:13 > 0:09:16through the brickwork, so we're giving it a spray.
0:09:16 > 0:09:19I don't think he's too interested, Roger.
0:09:19 > 0:09:22I dug down to see where it was going
0:09:22 > 0:09:25and I think it's growing up the other side.
0:09:25 > 0:09:30Unfortunately for Chris, he's an ideal customer for a dodgy tradesman.
0:09:30 > 0:09:34He's got other things on his mind and he's back inside.
0:09:34 > 0:09:36Let's hope it doesn't cost him.
0:09:36 > 0:09:40When will Roger spring his next dirty trick?
0:09:40 > 0:09:44And how will Chris react when he realises he's been conned?
0:09:44 > 0:09:47That's not the kind of thing you'd do, is it?
0:09:51 > 0:09:57Roger's dirty tricks are based on reality, where scams are no laughing matter.
0:09:57 > 0:10:02Two conmen made lives a misery for dozens of consumers in Surrey.
0:10:02 > 0:10:05Fortunately, as we'll see, crime doesn't pay.
0:10:06 > 0:10:09If you'd retired to a sleepy corner of Surrey,
0:10:09 > 0:10:12you'd have every right to expect a quiet life.
0:10:12 > 0:10:15That's what Mavis and Alan Horne had until 2007,
0:10:15 > 0:10:19when they were scammed for gardening work by fraudster Hughie Smith
0:10:19 > 0:10:24and his accomplice, Christopher Allinson-Fell.
0:10:24 > 0:10:28He made you feel that he knew exactly what he was talking about.
0:10:28 > 0:10:33They did a small amount of work, say money for materials was needed,
0:10:33 > 0:10:37obtain the money from these people then, effectively, leg it.
0:10:37 > 0:10:42The trick that Smith was to play on Mavis and Alan was small-scale,
0:10:42 > 0:10:46but it proved to be a much bigger fraud case.
0:10:46 > 0:10:52He was such a slippery customer that he often played tricks on vulnerable consumers in one county
0:10:52 > 0:10:57whilst on caution and sometimes even on bail in other counties.
0:10:57 > 0:11:00In 2007, I had absolutely no idea
0:11:00 > 0:11:04how big this investigation was going to become.
0:11:04 > 0:11:08Quite often, we deal with these people once, perhaps twice.
0:11:08 > 0:11:10Over the next few years,
0:11:10 > 0:11:14these two scallywags came up time and time again.
0:11:14 > 0:11:19Both Surrey and Kent Trading Standards had cautioned Hughie Smith
0:11:19 > 0:11:21about his cold-calling
0:11:21 > 0:11:25as far back as 2006, but by 2007, he was still at it.
0:11:25 > 0:11:31Mavis and Alan sent him packing when he tried cold-calling them.
0:11:31 > 0:11:36I think I saw this chap walk up and he spoke to Alan.
0:11:36 > 0:11:40And Alan said, "No, thank you. I don't want anything done."
0:11:40 > 0:11:44Of course, they have to leave if you say that to them.
0:11:44 > 0:11:48A simple "no, thank you" is never sufficient
0:11:48 > 0:11:51with a determined rogue like Hughie Smith.
0:11:51 > 0:11:55A year later, he'd been convicted of fraud in Middlesex and was on bail.
0:11:55 > 0:12:00He came back to the Hornes with some persuasive tricks up his sleeve.
0:12:00 > 0:12:06We were out here in the garden and he came round the side.
0:12:06 > 0:12:12So he was already IN the garden then, which made it a lot harder
0:12:12 > 0:12:15when, really, the things he was saying,
0:12:15 > 0:12:18we would have liked to have had done.
0:12:18 > 0:12:20So, what was Smith saying?
0:12:20 > 0:12:24He hadn't brought a brochure or any references.
0:12:24 > 0:12:27He offered the couple an amazing garden makeover
0:12:27 > 0:12:31for a price which sounded quite reasonable to Mavis.
0:12:31 > 0:12:35The work they said would be to trim the trees here.
0:12:35 > 0:12:38Definitely that big one there,
0:12:38 > 0:12:43bring it down and cut it.
0:12:43 > 0:12:47And then have raised beds so that we could grow the peas,
0:12:47 > 0:12:50the vegetables and that.
0:12:50 > 0:12:53And it would, really, have looked lovely.
0:12:53 > 0:12:57I thought they knew what they were talking about.
0:12:57 > 0:13:00You might wonder what tricks Smith had in mind.
0:13:00 > 0:13:02Having promised the Earth,
0:13:02 > 0:13:07he told them he needed £200 for tool hire to get the job in motion.
0:13:07 > 0:13:11Leaving Christopher Allinson-Fell to draft a quote with her husband,
0:13:11 > 0:13:16Hughie Smith accompanied Mavis to the bank.
0:13:16 > 0:13:21I took him with me to get the money.
0:13:21 > 0:13:26Alan had agreed on £200, but on the way there,
0:13:26 > 0:13:31he said, "Could you make it a little more?" And said, "250?"
0:13:31 > 0:13:35Any complaint made to us where it becomes clear,
0:13:35 > 0:13:37from speaking with the victim,
0:13:37 > 0:13:42they've been taken to the bank by the unsolicited caller,
0:13:42 > 0:13:46immediately rings our bells, that's not how business is done.
0:13:46 > 0:13:48That's where I was stupid.
0:13:48 > 0:13:52And then I came back.
0:13:52 > 0:13:57I thought he was going to come in and he said, "Oh, no."
0:13:57 > 0:14:00I handed him the money
0:14:00 > 0:14:04and he said that the young man was doing all the paperwork.
0:14:05 > 0:14:07Inside the house,
0:14:07 > 0:14:11Allinson-Fell was working on his quote - all for show.
0:14:11 > 0:14:14Because with Mavis's £250 in Smith's hands,
0:14:14 > 0:14:18the rogues quickly fled the scene, taking the paperwork with them,
0:14:18 > 0:14:23and without giving the Hornes details of their cancellation rights.
0:14:23 > 0:14:28When it was clear they weren't about to return, Mavis called Surrey Trading Standards.
0:14:28 > 0:14:30She wasn't the only one.
0:14:32 > 0:14:36The complaints were now coming in from all across the Home Counties.
0:14:36 > 0:14:40We had complaints from Kent and obviously in Surrey.
0:14:40 > 0:14:46So it was an ideal opportunity to visit Hughie Smith's home and enter the premises.
0:14:46 > 0:14:50In the months that followed, Smith and Allinson-Fell had stung
0:14:50 > 0:14:54several other consumers in Surrey and Kent for various amounts.
0:14:54 > 0:14:58For instance, a 70-year-old woman paid a £200 deposit
0:14:58 > 0:15:01for them to reseal her drive.
0:15:01 > 0:15:07A 62-year-old man paid them a total of £5,890 for driveway works.
0:15:07 > 0:15:13So what did the Surrey Trading Standards investigation turn up?
0:15:13 > 0:15:15The officers found a paying-in book
0:15:15 > 0:15:20relating to one of Mr Smith's children.
0:15:20 > 0:15:25From that piece of information I was able to identify that there were a number of accounts
0:15:25 > 0:15:27held by Mr Smith's children.
0:15:27 > 0:15:33The common denominator was that his wife was a signatory on all the accounts
0:15:33 > 0:15:36Hughie Smith and his wife had ten bank accounts,
0:15:36 > 0:15:39some in the names of their children.
0:15:39 > 0:15:42An extraordinary discovery.
0:15:42 > 0:15:45The investigation then span off
0:15:45 > 0:15:48and identified that over £186,000 in cash
0:15:48 > 0:15:53had passed through these accounts over a six-year period.
0:15:53 > 0:15:56£186,000 over just six years!
0:15:56 > 0:16:01For some people, that's the best part of a life-time's earnings.
0:16:01 > 0:16:09It was a standard of living that wouldn't necessarily be enjoyed by somebody who didn't have work.
0:16:09 > 0:16:14There was a significant amount of substantial new white goods
0:16:14 > 0:16:18that indicated that Hughie Smith was earning money somewhere.
0:16:18 > 0:16:22Certainly, in the living room there was a fairly big television
0:16:22 > 0:16:24that we'd all want to enjoy.
0:16:24 > 0:16:29Smith wasn't destined to appreciate his ill-gotten goods for long.
0:16:29 > 0:16:34The numerous cautions, convictions and bails finally caught up with him
0:16:34 > 0:16:36in September 2010.
0:16:36 > 0:16:40Mr Smith pleaded guilty at Guildford Crown Court
0:16:40 > 0:16:42to money laundering offences,
0:16:42 > 0:16:47accepting that at least £100,000 was from the proceeds of crime.
0:16:47 > 0:16:52Smith was sentenced to three years in prison for money laundering,
0:16:52 > 0:16:54fraud and threatening behaviour.
0:16:54 > 0:16:57His accomplice, Christopher Allinson-Fell,
0:16:57 > 0:16:59had been dealt with a year earlier.
0:16:59 > 0:17:03In September 2009, at Woking Magistrates Court,
0:17:03 > 0:17:05he pleaded guilty to fraud.
0:17:05 > 0:17:09He was given a suspended sentence, unpaid community service, costs
0:17:09 > 0:17:11and had to pay compensation.
0:17:11 > 0:17:14In a bizarre postscript to the scam,
0:17:14 > 0:17:19Allinson-Fell went back to see the Hornes, filled with remorse.
0:17:19 > 0:17:23He said he couldn't have this on his conscience,
0:17:23 > 0:17:27so he came and handed Alan £200.
0:17:27 > 0:17:32I wasn't here, otherwise I would have said, "Actually, it was 250."
0:17:32 > 0:17:37Despite being £50 down on the deal, life for the Hornes has returned
0:17:37 > 0:17:40to something near normality.
0:17:40 > 0:17:45Mavis still smarts from her experience with the dirty tricks of the tradesmen.
0:17:45 > 0:17:51We've got to the age, now, when we SHOULD have learnt our lesson
0:17:51 > 0:17:54and hope that we're not going to be caught again.
0:17:54 > 0:17:58But it's awfully hard now
0:17:58 > 0:18:02to know where to go and who is going to be trustworthy.
0:18:09 > 0:18:13We've another shocking story on the way, as a double glazing salesman
0:18:13 > 0:18:17does a vanishing act, taking thousands of pounds with him.
0:18:17 > 0:18:21I was ringing up every day and all I got was answerphone.
0:18:21 > 0:18:24I realised then that I'd been had over.
0:18:24 > 0:18:28Plus, in our quest to show you how not to be ripped off,
0:18:28 > 0:18:34Roger uses tall tales to try to con an Essex taxi driver out of hundreds of pounds.
0:18:34 > 0:18:40That's 200 for the wiring, 75 for the mouse technology thing.
0:18:40 > 0:18:45So it's £325, if you've got it...
0:18:45 > 0:18:51First, how will Chris in Buckinghamshire handle Roger's dirty tricks?
0:18:51 > 0:18:53He had ivy growing through his wall.
0:18:53 > 0:18:58Our rogue got to the root of the problem using science, technology
0:18:58 > 0:19:02and one of the dodgy tradesmen's favourite tricks - time-wasting.
0:19:02 > 0:19:04Enough of that, then.
0:19:04 > 0:19:09His latest trick is to claim he's using a powerful herbicide.
0:19:09 > 0:19:12But it's water - a lot cheaper and, as we all know,
0:19:12 > 0:19:14it'll make the ivy grow quicker!
0:19:14 > 0:19:20The boys have been there about an hour but want to stretch the job out
0:19:20 > 0:19:22just a little longer
0:19:22 > 0:19:25- Excuse me. Excuse me.- Yes?
0:19:25 > 0:19:30- It might be cheeky, is it possible to get a cup of tea?- Yeah, yeah.
0:19:30 > 0:19:32Ah! The old favourite!
0:19:32 > 0:19:34- Have you got coffee?- Er...
0:19:34 > 0:19:38While Luke keeps Chris distracted with a drinks order,
0:19:38 > 0:19:40Roger makes himself look busy.
0:19:43 > 0:19:48Cuppa in hand, Roger waxes lyrically about what a big job it's been.
0:19:48 > 0:19:52We've done all we can. I'm going to write a report about it.
0:19:52 > 0:19:57That drain there, between there and there, there's fibrous roots.
0:19:57 > 0:20:00But Chris still doesn't seem too interested.
0:20:00 > 0:20:02I've just given it a quick spray.
0:20:02 > 0:20:06We've cleared the ivy out that we can from the air bricks.
0:20:06 > 0:20:09He might be shocked when he gets the bill.
0:20:09 > 0:20:13It's time to get down to business and for some creative accounting.
0:20:13 > 0:20:19Let me see, "Wasting time with some expensive gadgets, £140.
0:20:19 > 0:20:23"Wasting time sipping coffee, £80.
0:20:23 > 0:20:26"Cost of water, mmm, £100?"
0:20:28 > 0:20:30So, what about this bill, then?
0:20:30 > 0:20:34Chris thinks it might be down to the landlord to pay the bill.
0:20:34 > 0:20:36That's no good to Roger.
0:20:36 > 0:20:41He has to think on his feet if he's going home with hard cash today.
0:20:41 > 0:20:46They said, if you pay, send the bill to them and they'll reimburse you.
0:20:46 > 0:20:48- All right. - That was easy!
0:20:48 > 0:20:53If you do it for cash, then it's just 320.
0:20:53 > 0:20:58£320 for 90 minutes' work and a nice cup of coffee?
0:20:58 > 0:21:01Not bad.
0:21:01 > 0:21:06Laid-back Chris let Roger string out an unnecessary gardening job.
0:21:06 > 0:21:10He vacuumed an air vent, poked around with his endoscope
0:21:10 > 0:21:15and sprayed ivy and tree roots with water, pretending it was herbicide.
0:21:15 > 0:21:24Chris has been too distracted to keep a close eye on him, but will he pay the £320 Roger is asking?
0:21:24 > 0:21:26I've got 300 there.
0:21:26 > 0:21:31- That's all you've got, 300?- Yeah. - All right. I'll do you a discount.
0:21:31 > 0:21:33You are too generous, Roger.
0:21:33 > 0:21:38Seem like a nice fella and you made a lovely cup of coffee. Cheers.
0:21:38 > 0:21:43£300 for spraying a bit of water and rummaging in the drains?
0:21:43 > 0:21:45Unbelievable!
0:21:46 > 0:21:4820, 40, 60...
0:21:48 > 0:21:53Pleased with today's haul, it's time to make a quick getaway.
0:21:53 > 0:21:57- ..That's lovely. OK, mate. Thank you.- Nice to meet you.- Cheers.
0:22:02 > 0:22:05Once they're out of the picture, our producer
0:22:05 > 0:22:08reveals to Chris that he's been scammed.
0:22:08 > 0:22:12We're filming with the BBC. We've been chatting to your neighbours.
0:22:12 > 0:22:16We're doing a programme about people who've had experiences
0:22:16 > 0:22:19with painters, electricians, plumbers,
0:22:19 > 0:22:22and they haven't been happy with what they've done.
0:22:22 > 0:22:29- Have you had any experiences? - Afraid not.- Nothing at all? - Always been satisfactory.
0:22:29 > 0:22:32Have you had any work done recently?
0:22:32 > 0:22:39Only just a bit round the corner to sort out those bits of ivy that are growing through the wall.
0:22:39 > 0:22:41You've missed them by a few minutes.
0:22:41 > 0:22:46- Were there two guys?- Yeah. One in a black van, one in a silver van.
0:22:46 > 0:22:48- Did you pay cash?- Er, yeah.
0:22:48 > 0:22:51- And did you get a receipt?- Yup.
0:22:51 > 0:22:54I think you've actually just been scammed.
0:22:54 > 0:23:01It's time to come clean and for Chris's housemate to face the music for his part in the set-up.
0:23:01 > 0:23:04That's not the kind of thing you'd do, is it?
0:23:04 > 0:23:07I saw Roger through the window trying to find the one.
0:23:07 > 0:23:12He seemed like somebody in a rush doing the last job of the day.
0:23:12 > 0:23:16This always hurts me, more than you'll know!
0:23:16 > 0:23:20- Thank you very much for the loan. - Thanks for being a good sport.
0:23:20 > 0:23:24I'll give this all back to THIS Chris.
0:23:24 > 0:23:28Chris slipped up by not checking Roger's credentials.
0:23:28 > 0:23:31He also has another regret.
0:23:31 > 0:23:35I wasn't with Roger all the time. I heard the noise but I was indoors.
0:23:35 > 0:23:39If this were to happen again, I'd pay more attention
0:23:39 > 0:23:42and keep more of an eye on what's happening.
0:23:42 > 0:23:49Thanks very much, Chris, but what should you or I do to avoid being a victim of a con like that?
0:23:49 > 0:23:53For a start, never let any tradesmen out of your sight.
0:23:53 > 0:23:59Always get a written quote or contract up front. It offers protection if anything goes wrong.
0:23:59 > 0:24:04Most important of all, if in doubt, keep them out.
0:24:07 > 0:24:11In the past, many Local Authorities provided a rodent control service.
0:24:11 > 0:24:16More of them are either stopping the service or charging for it.
0:24:16 > 0:24:20That means consumers are trying out private pest control companies.
0:24:20 > 0:24:24The majority are legitimate and hard working but, as in many trades,
0:24:24 > 0:24:30there are still dirty tricks, and Roger's going to try some on a consumer in Essex.
0:24:32 > 0:24:37Taxi driver Bill Plaidal is setting up his taxi-driver son, Kevin.
0:24:37 > 0:24:40He's been told the fuse box is a bit dodgy.
0:24:40 > 0:24:44Apparently, this will be an easy job for Roger.
0:24:44 > 0:24:47He's so gullible. He'll fall for anything.
0:24:47 > 0:24:49Basically, he deserves it.
0:24:49 > 0:24:53Whether he deserves it or not, Roger's got plans to convince Kevin
0:24:53 > 0:24:57they've got more than an electrical problem.
0:24:57 > 0:24:59It's an infestation problem!
0:24:59 > 0:25:04To help me in this enterprise, I've got my own furry friend, Luke.
0:25:04 > 0:25:06Luke is a cameraman.
0:25:06 > 0:25:11He's posing today as a professional electrician of some sort.
0:25:11 > 0:25:12What have you got there, Luke?
0:25:12 > 0:25:17I've got a pest repellent, a device that sends an ultrasonic sound out
0:25:17 > 0:25:22and drives rodents and pests away from the property.
0:25:22 > 0:25:25Also, I've got live capture mouse traps.
0:25:25 > 0:25:28It's a humane way of catching mice.
0:25:28 > 0:25:32- Then you can let them free... - ..into your neighbour's property!
0:25:32 > 0:25:34Another thing I've got
0:25:34 > 0:25:39that might persuade him of evidence of furry friends is mouse droppings.
0:25:39 > 0:25:43If I sprinkle these around, hopefully, that will persuade him.
0:25:43 > 0:25:47Roger's also hoping to dazzle Kevin with the appliance of science
0:25:47 > 0:25:52and sell him a sonic mouse repellent, over-charging, of course.
0:25:52 > 0:25:56He'll also try to sell him a mouse trap to contain the infestation.
0:25:56 > 0:25:59These mouse deterrents cost Roger no more than £30,
0:25:59 > 0:26:03but he's looking to inflate the bill to ten times that much.
0:26:03 > 0:26:07It's just past ten when our electricians arrive.
0:26:07 > 0:26:12Will Kevin fall for what Roger's calling his "mousetrap" con?
0:26:12 > 0:26:16- In the kitchen, is it?- The fuse box. - Where's the fuse box?
0:26:16 > 0:26:18- In here.- Oh, lovely. Nice and handy.
0:26:18 > 0:26:21Kevin's failed at the first hurdle
0:26:21 > 0:26:24and not asked for ID from our tradesmen.
0:26:24 > 0:26:26They could be anyone.
0:26:26 > 0:26:30To call out an electrician usually costs £30 to £50 for the first hour.
0:26:30 > 0:26:35I've a feeling our trickster has his sights set much higher.
0:26:35 > 0:26:40Let's have a look at this, then. That one goes to there...
0:26:40 > 0:26:42240 volts, yeah?
0:26:42 > 0:26:47Roger's using an ammeter to check the current. Not that he needs to.
0:26:47 > 0:26:50He knows there isn't a problem, but he likes to look convincing.
0:26:50 > 0:26:55Howling gale coming through where the cables run down the cavity.
0:26:55 > 0:27:01Roger's next dodgy trick will involve that hole in the wall.
0:27:02 > 0:27:05Now it's time to set the mouse trap.
0:27:05 > 0:27:09I've got to get in there with a bit of cable and make it look chewed.
0:27:09 > 0:27:16I'll have to get my furry friend Luke to have a chew of it, make some realistic looking teeth marks.
0:27:16 > 0:27:20- ..Cockles and stuff. - Yeah. Mussels and oysters...
0:27:20 > 0:27:25It sounds like Luke has his hands full talking to taxi driver Kevin.
0:27:25 > 0:27:28You'll have to rough up that bit of wire yourself, Roger,
0:27:28 > 0:27:30in three quick and easy steps.
0:27:30 > 0:27:33Step one, he scrapes it on the wall.
0:27:33 > 0:27:35Step two, he rubs it on the ground.
0:27:35 > 0:27:38Step three, he gives it a good...chew.
0:27:38 > 0:27:40Outrageous!
0:27:40 > 0:27:42Let's get it back in there.
0:27:42 > 0:27:45Poor Roger. It looks like he's locked out.
0:27:45 > 0:27:48- ..I had a border collie. - Was that the door?
0:27:48 > 0:27:51That might be him cos I shut it.
0:27:51 > 0:27:55- KNOCKING ON DOOR - I think the door bell's gone.
0:27:55 > 0:27:59- It's that thing. You have to take it off and put it back on.- I'll fix it.
0:27:59 > 0:28:02I'd better get on with this first.
0:28:02 > 0:28:04Roger, you don't miss a trick.
0:28:04 > 0:28:07That's another job you're angling for.
0:28:10 > 0:28:16Roger's putting his dummy cable into position, and fake mouse droppings.
0:28:19 > 0:28:26Everything in place, it's now time to put his scare tactics into play.
0:28:26 > 0:28:30There's a bit of little mouse dropping type things here.
0:28:30 > 0:28:33Will Kevin prove as gullible as his dad fears?
0:28:33 > 0:28:35Have a look in here.
0:28:35 > 0:28:40There's a bit of rodent damage. Can you see in here?
0:28:40 > 0:28:42They could even be rat droppings.
0:28:42 > 0:28:45- Really?- Can you see 'em in the top?
0:28:45 > 0:28:49It looks like there's a bit of chewed-up wiring.
0:28:49 > 0:28:54- Have you noticed any rodents anywhere?- No.- None at all?
0:28:54 > 0:28:58Of course he hasn't. There aren't any. You made it up.
0:28:58 > 0:29:01But those two dirty tricks may convince him.
0:29:01 > 0:29:04What else do you have up your sleeve?
0:29:04 > 0:29:10What I could do is stick a couple of... Have you ever seen these ultrasonic devices?
0:29:10 > 0:29:15They send a signal out and the mice feel uncomfortable with it.
0:29:15 > 0:29:17Like a noise?
0:29:17 > 0:29:21Yeah. You can't hear it and the dog can't hear it.
0:29:21 > 0:29:24We get this quite a lot, this old rodent damage.
0:29:24 > 0:29:27I bet you get it all the time, Roger.
0:29:29 > 0:29:33So, can Roger convince Kevin he needs a sonic mouse repellent?
0:29:33 > 0:29:38If the dog leaves home, we'll have to put a less powerful one in!
0:29:38 > 0:29:42What will Kevin do when presented with one massive repair bill?
0:29:42 > 0:29:48- He's left you 75 quid?- That's how much you said it was going to be.
0:29:52 > 0:29:56Kevin really could do with paying more attention to our rogue.
0:29:56 > 0:30:00You have to be on your guard when there are strangers in your home,
0:30:00 > 0:30:04no matter how polite or convincing they may seem.
0:30:06 > 0:30:10The double glazing industry is worth nearly £4 billion a year.
0:30:10 > 0:30:14It's also notorious for tens of thousands of complaints
0:30:14 > 0:30:17that pour into Trading Standards.
0:30:17 > 0:30:22Double glazing is one of the biggest areas we get complaints about,
0:30:22 > 0:30:26when we're talking about work people have done for their homes.
0:30:26 > 0:30:30Double glazing costs a lot of money. That's why people take it seriously.
0:30:30 > 0:30:33It's no wonder the industry attracts rogues
0:30:33 > 0:30:36like bears around a honey pot.
0:30:36 > 0:30:41This is the story of one such rip-off merchant, Troy Goddard.
0:30:41 > 0:30:43He operated around the Bournemouth area
0:30:43 > 0:30:48where he scammed people like 84-year-old Peter Watmough.
0:30:48 > 0:30:53You don't like telling people you've been ripped off.
0:30:53 > 0:30:57But with Troy Goddard, I thought he's got to be exposed
0:30:57 > 0:30:59and hopefully get his just desserts.
0:30:59 > 0:31:04In April 2009, Trading Standards started receiving complaints
0:31:04 > 0:31:08about Troy Goddard and his firm Quick Glass -
0:31:08 > 0:31:14not, of course, to be confused with companies with similar names.
0:31:14 > 0:31:19One of the things that he used to do to add weight to his business
0:31:19 > 0:31:21was to give it a business name.
0:31:21 > 0:31:25He wasn't Troy Goddard, trading on his own.
0:31:25 > 0:31:29He called himself Quick Glass. He had business cards in that name.
0:31:29 > 0:31:34Goddard's modus operandi seemed to consist of one really dirty trick -
0:31:34 > 0:31:38quoting for work, taking a modest deposit off the consumer,
0:31:38 > 0:31:42then disappearing off the face of the Earth.
0:31:42 > 0:31:45If people had £150, he'd ask for that.
0:31:45 > 0:31:49In some cases, he took over £1,000 from people but whatever the amount,
0:31:49 > 0:31:53he wasn't prepared to do the work that went with it.
0:31:53 > 0:31:55To make matters worse,
0:31:55 > 0:31:59Goddard also had a cunning way of securing new customers.
0:31:59 > 0:32:03Our findings suggested that Troy Goddard was getting information
0:32:03 > 0:32:06from one of his associates, possibly a girlfriend,
0:32:06 > 0:32:11who'd worked in the double glazing business and was handing him tips
0:32:11 > 0:32:13towards people who may want work done.
0:32:13 > 0:32:16One such customer was Peter.
0:32:16 > 0:32:21He'd had two windows fitted by another firm but couldn't afford a third.
0:32:21 > 0:32:26Then he received phone calls from one of Goddard's associates.
0:32:26 > 0:32:29The girl rang me and said
0:32:29 > 0:32:34one of their installers had set up on his own
0:32:34 > 0:32:39and could possibly supply me with a cheaper window.
0:32:39 > 0:32:43So I said OK, and the installer came round.
0:32:43 > 0:32:46This so-called "installer", unfortunately for Peter,
0:32:46 > 0:32:51was Troy Goddard, who seemed every inch the consummate window expert.
0:32:51 > 0:32:54He seemed very proficient and measured up properly,
0:32:54 > 0:32:58took every precaution, which I've seen other people do,
0:32:58 > 0:33:02so I thought that he's a genuine person.
0:33:02 > 0:33:04It was, of course, all a front.
0:33:04 > 0:33:10Having set the scene, Goddard was ready to bring his dirty trick into play.
0:33:10 > 0:33:13He gave me a quote, which I accepted,
0:33:13 > 0:33:16and I gave him a cheque for £150.
0:33:16 > 0:33:20He said the window would take about three weeks
0:33:20 > 0:33:23before it would be delivered.
0:33:23 > 0:33:27Peter's money was a deposit, for which Goddard didn't give a receipt.
0:33:27 > 0:33:29£150 doesn't sound much,
0:33:29 > 0:33:34but if you're scamming that every day, it's over a grand a week,
0:33:34 > 0:33:37over £52,000 a year!
0:33:37 > 0:33:40Three weeks later, when there was no sign of the window,
0:33:40 > 0:33:45Peter called the number on Goddard's business card - again and again.
0:33:45 > 0:33:51Like many fraudsters, Goddard had suddenly gone AWOL.
0:33:51 > 0:33:55I was ringing up every day and all I got was answerphone.
0:33:55 > 0:33:58I realised then that I'd been had over.
0:34:00 > 0:34:03I went to the local police station.
0:34:03 > 0:34:07They suggested that I sent a registered letter
0:34:07 > 0:34:11stating that if the window wasn't fitted within a fortnight,
0:34:11 > 0:34:15I would report it to the Office of Fair Trading.
0:34:15 > 0:34:20Goddard did ignore the letter, so Trading Standards got involved.
0:34:20 > 0:34:24Their enquiries uncovered a series of cons Goddard had directed
0:34:24 > 0:34:27at mostly elderly residents around Bournemouth.
0:34:27 > 0:34:31We find we get rogue trader complaints almost every day.
0:34:31 > 0:34:38Once in a while, we come across real rogues who are out for nothing but to scam people for their money.
0:34:38 > 0:34:42Nevertheless, in 2009, Trading Standards offered Goddard
0:34:42 > 0:34:46a chance to redeem himself and escape court.
0:34:46 > 0:34:49We spent time with him, offering him an opportunity
0:34:49 > 0:34:54to go back to the people whose money he'd taken and either do the work
0:34:54 > 0:34:56or simply give them the money back.
0:34:56 > 0:35:00In the end, we found that he wasn't willing to do any of that.
0:35:00 > 0:35:02Nothing was getting done.
0:35:02 > 0:35:07We gave him a final warning and drew up our plans to take him to court.
0:35:07 > 0:35:11While the wheels of justice turned, Goddard proved as slippery as ever.
0:35:11 > 0:35:15He failed to appear for his first court appearance but, in June 2011,
0:35:15 > 0:35:19he was found guilty under the Fraud Act
0:35:19 > 0:35:25and ordered to pay compensation of £2,160 to his seven victims.
0:35:25 > 0:35:29It's good to know there's been some reparation for Goddard's victims.
0:35:29 > 0:35:33It's proof that crime really doesn't pay, to the great relief
0:35:33 > 0:35:35of people like Peter.
0:35:35 > 0:35:38It teaches us what to do for the future.
0:35:38 > 0:35:43Besides windows or anything, you've got to be extra cautious
0:35:43 > 0:35:47and mustn't take the look of the salesman -
0:35:47 > 0:35:49no matter how honest he looks.
0:35:49 > 0:35:51There are going to be cowboys.
0:35:51 > 0:35:55You've just got to be careful that you don't pick one of them.
0:35:55 > 0:35:58I was unlucky. I picked the wrong one.
0:36:02 > 0:36:06Absolutely, Peter, and speaking of extra caution,
0:36:06 > 0:36:10I wonder if Kevin is going to start paying attention to our own rogue.
0:36:10 > 0:36:15If not, he won't realise he's on the receiving end of a shocking con.
0:36:15 > 0:36:17You've got to go to the fuse box.
0:36:17 > 0:36:21Roger is checking the fuse box at the home of Kevin's dad, Bill.
0:36:21 > 0:36:24Kevin just isn't paying attention,
0:36:24 > 0:36:29allowing our rogue to plant fake chewed wiring and mouse droppings...
0:36:29 > 0:36:33- Could even be rat droppings.- Really? - Can you see 'em?
0:36:33 > 0:36:38..Leaving Kevin in no doubt that his dad's house has a mouse problem.
0:36:40 > 0:36:42He's bought that.
0:36:42 > 0:36:46He thinks that's mouse droppings, even though it's a load of seeds.
0:36:46 > 0:36:50And he thinks it's a chewed-up wire. We did a pretty realistic job.
0:36:50 > 0:36:53So we're going to sell him the mouse deterrent.
0:36:53 > 0:36:56We're also going to sell him a few mouse traps.
0:36:56 > 0:37:02We're going to charge him a call-out fee and for replacing that bit of wiring.
0:37:02 > 0:37:05It's only taken us a few minutes.
0:37:05 > 0:37:08Roger wants maximum cash for selling Kevin a mouse trap
0:37:08 > 0:37:11and a sonic rodent repellent.
0:37:11 > 0:37:13He's hoping for around £300.
0:37:13 > 0:37:17This sonic repellent, Roger. Is it safe for the family dog?
0:37:21 > 0:37:24..And cats. Just mice.
0:37:24 > 0:37:28Let's see what happens. Watch the dog.
0:37:28 > 0:37:32FLICKS THE SWITCH
0:37:32 > 0:37:35Kevin seems to be taking this in very good humour.
0:37:35 > 0:37:37His dad did say he was gullible.
0:37:37 > 0:37:42If the dog leaves home, we'll have to put a less powerful one in, OK?
0:37:42 > 0:37:46Roger, I didn't realise you were such an animal lover.
0:37:46 > 0:37:50Live capture. They're great these, cos no mice are harmed.
0:37:50 > 0:37:53If they're around, they're going to go in there.
0:37:53 > 0:37:57Sometimes it takes a couple of days because the mice that are here,
0:37:57 > 0:38:00they think it's a temporary thing and put up with it.
0:38:00 > 0:38:05Give it a rest, Roger. I don't think Kevin's listening, anyway.
0:38:05 > 0:38:10- I'm just going to do you a bill. Want to pay cash?- How much is it?
0:38:10 > 0:38:13Mm, yeah! Kevin's listening now.
0:38:13 > 0:38:19200 for the wiring. 75 for the mouse technology thing.
0:38:19 > 0:38:23So it's £325, we've got it to.
0:38:23 > 0:38:25Cash.
0:38:26 > 0:38:33£325 for a non-existent fault! Roger, you do have a cheek.
0:38:36 > 0:38:40Today, Roger has piled on the tricks to over-charge Kevin
0:38:40 > 0:38:42for work that wasn't necessary.
0:38:42 > 0:38:46And Roger's had the gall to tell him they have a mouse problem.
0:38:46 > 0:38:51Also, he can sell Kevin high-tech and some low-tech solutions.
0:38:51 > 0:38:54But will Kevin part with the cash easily?
0:38:54 > 0:39:00I'm waiting for him to phone me back. He hasn't left me that much.
0:39:00 > 0:39:02- He hasn't left you that much?- No.
0:39:04 > 0:39:10- Has he left you any money at all? - 75 quid.- He's left you 75 quid?
0:39:10 > 0:39:14That's how much you said it was roughly going to be.
0:39:14 > 0:39:17Sure it wasn't 275, what he said?
0:39:17 > 0:39:21Do you get that in taxis? People say "You said it's going to be £50!"
0:39:21 > 0:39:25Oh, yeah. Well, we give prices up front now.
0:39:25 > 0:39:29Prices up front? That's not something Roger's likely to do.
0:39:29 > 0:39:33It's amazing how many times we find people haven't got the money.
0:39:33 > 0:39:38He's telling us he's only got £75 in the house. We want 325.
0:39:38 > 0:39:42He's calling his dad. I don't want to hang around. I want that money.
0:39:42 > 0:39:47But Kevin's stalling and talking things through with his dad, Bill.
0:39:47 > 0:39:51Of course, it's Bill who's helping us spring the trick.
0:39:51 > 0:39:55He's given me a bill here for 325 quid.
0:39:55 > 0:40:01- If you reckon it's worth what he's done, pay him, and I'll...- Right.
0:40:01 > 0:40:04- All right?- All right.- Ta-da.
0:40:04 > 0:40:07Dad reassures Kevin that Roger is bona fide.
0:40:09 > 0:40:12Let's hope it doesn't cost him dear.
0:40:14 > 0:40:17There it is. Kevin hasn't asked for a quote.
0:40:17 > 0:40:19He's completely fallen for Roger's story
0:40:19 > 0:40:25and he's handing over £325 for nothing.
0:40:25 > 0:40:28- Do you want me to sign that?- Yeah.
0:40:28 > 0:40:31Kevin may have collected a receipt but, knowing Roger,
0:40:31 > 0:40:35it's bound to be a fake, not worth the paper it's written on.
0:40:35 > 0:40:38Cheers, mate. Thanks a lot. Bye.
0:40:38 > 0:40:42Our dodgy tradesmen seem happy with their afternoon's work,
0:40:42 > 0:40:44or should that be lack of work?
0:40:44 > 0:40:48It's time for our producer to break the news to Kevin
0:40:48 > 0:40:51that he's just been conned.
0:40:51 > 0:40:54Hello, there.
0:40:54 > 0:40:56We're from the BBC.
0:40:56 > 0:40:59We've been doing some investigations about people
0:40:59 > 0:41:03who've had not very good experiences with plasterers, plumbers...
0:41:03 > 0:41:05What? Two people? Yeah.
0:41:05 > 0:41:10They've been doing jobs where they've not been doing much work.
0:41:10 > 0:41:13That's exactly what's happened today.
0:41:13 > 0:41:17- Were you happy with the work he did? - Not for the bill he's given me. No.
0:41:17 > 0:41:21- You may well have been scammed. - Yeah. For what he's done.
0:41:21 > 0:41:25He basically said there was something to do with the wiring.
0:41:25 > 0:41:28It's been gnawed by a rodent
0:41:28 > 0:41:32and he's put in some things to get rid of them.
0:41:32 > 0:41:34What did he put in?
0:41:34 > 0:41:37Um... Something that he's actually plugged in.
0:41:39 > 0:41:42Um... And a mouse trap.
0:41:42 > 0:41:46Dad Bill did warn us that Kevin would be gullible.
0:41:46 > 0:41:49So it's time to reveal the part Dad played.
0:41:49 > 0:41:52Your dad's responsible for setting you up.
0:41:52 > 0:41:55- Hello, mate. How you doing? - Didn't suss nothing?
0:41:55 > 0:41:59- What? That he was dear? - He was dear. Nothing else?
0:41:59 > 0:42:02That he was in a rush to get away.
0:42:04 > 0:42:08Don't bother counting it. It's all there.
0:42:08 > 0:42:10- There you are, my friend. - Cheers, mate.
0:42:10 > 0:42:15When he's given me the bill for 325, I was a bit shocked
0:42:15 > 0:42:18for the work that he'd done.
0:42:18 > 0:42:21I was really horrified when he paid out the £325
0:42:21 > 0:42:24without even blinking an eyelid
0:42:24 > 0:42:28and saying, "I don't think that's worth that sort of money."
0:42:28 > 0:42:31- I paid him to get rid of him! - LAUGHTER
0:42:31 > 0:42:33Very good!
0:42:33 > 0:42:37My advice to everybody is, unless you get a proper estimate
0:42:37 > 0:42:40and they stick to it, don't pay 'em.
0:42:40 > 0:42:44Don't let these rogue tradesmen into your house.
0:42:44 > 0:42:47Thanks to Kevin and Bill for being such good sports.
0:42:47 > 0:42:52The vast majority of tradesmen are hard-working and trustworthy.
0:42:52 > 0:42:55It's a small minority who let the side down and play dirty tricks.
0:42:55 > 0:43:01All you need to remember is, if in doubt, keep them out. I'll see you next time.
0:43:06 > 0:43:08Subtitles by Red Bee Media Ltd
0:43:08 > 0:43:11E-mail subtitling@bbc.co.uk