0:00:03 > 0:00:07Welcome to a world where nothing is quite as it seems.
0:00:07 > 0:00:09Welcome to Fake Britain.
0:00:18 > 0:00:19BANG!
0:00:22 > 0:00:26Get down! Get down! Put your hands behind your back now.
0:00:26 > 0:00:29It's just an ordinary house, it could be anywhere in the country.
0:00:29 > 0:00:32But this is a house that's filled with fakes.
0:00:32 > 0:00:33And you may not know it,
0:00:33 > 0:00:36but your home could be full of them, too.
0:00:36 > 0:00:39During this series, we'll be investigating the criminals
0:00:39 > 0:00:42trying to get their hands on your cash by using forgeries,
0:00:42 > 0:00:44frauds and fakery.
0:00:44 > 0:00:48And I'll be showing you how you can avoid being taken for a ride.
0:00:50 > 0:00:51Today on Fake Britain,
0:00:51 > 0:00:55we reveal the benefit fraudster who came back from the dead.
0:00:55 > 0:00:58He faked his own death - and even his own ashes -
0:00:58 > 0:00:59to escape the authorities...
0:00:59 > 0:01:01We have prosecuted a lot of people,
0:01:01 > 0:01:03we've brought a lot of fraudsters to justice.
0:01:03 > 0:01:05'However, we've never had anybody fake their own death
0:01:05 > 0:01:08'to avoid us getting to grips with them before.'
0:01:08 > 0:01:11..we tell the tale of the biggest autograph forgery case
0:01:11 > 0:01:13of modern times...
0:01:13 > 0:01:19All the signatures in this book are fake, fake, fake. It's preposterous.
0:01:19 > 0:01:24..and we meet the man who got burned after slapping on fake sun cream.
0:01:24 > 0:01:27I was getting even hotter and my skin was getting even redder.
0:01:27 > 0:01:29That's when I realised that perhaps something
0:01:29 > 0:01:32might not be right with the sunscreen.
0:01:37 > 0:01:41Charlie And The Chocolate Factory by Roald Dahl -
0:01:41 > 0:01:43it's a brilliant story and now, it's not just a book,
0:01:43 > 0:01:47it's been made into two films and also a musical.
0:01:47 > 0:01:49If you don't know the story, where have you been? It's like this.
0:01:49 > 0:01:54Charlie buys a bar of chocolate and in it, he finds a golden ticket
0:01:54 > 0:01:57that gives him access to the chocolate factory
0:01:57 > 0:02:00and free sweets for life. Magical.
0:02:00 > 0:02:04But now, the fakers have latched on to a classic tale
0:02:04 > 0:02:08and they're conning our kids - and you don't con kids.
0:02:08 > 0:02:11MAJESTIC MUSIC PLAYS
0:02:11 > 0:02:15When it comes to Britain's love of sweets and chocolate,
0:02:15 > 0:02:18not very much has changed since Roald Dahl
0:02:18 > 0:02:20penned his classic in 1964.
0:02:21 > 0:02:24Collectively, kids across Britain eat tonnes every day
0:02:24 > 0:02:27and one of those kids is Shay Kenny.
0:02:27 > 0:02:30Shay would eat ten boxes of chocolates,
0:02:30 > 0:02:33and ten bars of chocolate after it.
0:02:33 > 0:02:36When Shay went to visit his grandmother Angela for a weekend,
0:02:36 > 0:02:39she decided to get him a treat from her local shop,
0:02:39 > 0:02:42so she splashed out on an expensive, big, shiny Wonka bar,
0:02:42 > 0:02:43just like the ones from the film.
0:02:43 > 0:02:46On the back of the bar it promised five lucky winners
0:02:46 > 0:02:48would go to the chocolate factory.
0:02:48 > 0:02:53When Shay opened it, it seemed the dream was about to come true.
0:02:53 > 0:02:56Shay was excited to get the Wonka bar.
0:02:56 > 0:03:00And he opened it and the gold ticket fell out.
0:03:00 > 0:03:04We were all jumping up and down for joy
0:03:04 > 0:03:07because we thought, "Wow! He's got the gold ticket."
0:03:07 > 0:03:10I was really excited about getting the Wonka bar
0:03:10 > 0:03:12and a golden ticket inside.
0:03:12 > 0:03:16On the ticket, it said the visit would take place
0:03:16 > 0:03:19at 10am on the first day of October.
0:03:19 > 0:03:22We'll have a great day out. I was going to drive all the way to London
0:03:22 > 0:03:23or wherever it may be.
0:03:23 > 0:03:27But on closer inspection, something didn't seem quite right
0:03:27 > 0:03:28about the chocolate bar.
0:03:28 > 0:03:33I looked at the wrapper later. It was substandard wrapping,
0:03:33 > 0:03:39and it wasn't a quality chocolate. I looked for a barcode - no barcode.
0:03:39 > 0:03:43And no telephone number to get in touch with the company.
0:03:43 > 0:03:48The shop confirmed there was a golden ticket in every bar,
0:03:48 > 0:03:52and admitted they had bought the bars from a man in a white van.
0:03:52 > 0:03:54It was a fake Wonka bar.
0:03:54 > 0:04:00I was raging. It was terrible how they could do that to children
0:04:00 > 0:04:04- because Shay was very excited. - My nana phoned up the shop
0:04:04 > 0:04:07and they said it was a fake,
0:04:07 > 0:04:11and I realised that I was conned
0:04:11 > 0:04:16and that I wasn't really getting to go to the factory.
0:04:16 > 0:04:20I felt sad and annoyed that it wasn't really real.
0:04:22 > 0:04:27Genuine Wonka bars were discontinued by Nestle in 2005.
0:04:27 > 0:04:29The absence of the genuine bars, though,
0:04:29 > 0:04:31has opened the door to the fakers.
0:04:31 > 0:04:35A sweet shop in Cardiff was visited by a man trying to sell some
0:04:35 > 0:04:39similarly suspect-looking chocolate. It WASN'T Willy Wonka!
0:04:39 > 0:04:41The chap walked in wearing a tracksuit,
0:04:41 > 0:04:45he didn't look particularly smart and started asking us
0:04:45 > 0:04:47about what sweets we stocked,
0:04:47 > 0:04:50and did we want to stock American sweets?
0:04:50 > 0:04:55He particularly mentioned the Wonka bars and said that he
0:04:55 > 0:05:00knew of suppliers and said he could get us in touch with them.
0:05:00 > 0:05:04Nicky was unconvinced the man was a genuine salesman.
0:05:04 > 0:05:07I wouldn't expect a supplier to walk in just dressed like that.
0:05:07 > 0:05:11I would expect them to have...you know, a file, briefcase, suit.
0:05:11 > 0:05:15The man's sample Wonka bar was equally suspect.
0:05:15 > 0:05:18We looked at the bar. It did resemble the design of a Wonka bar,
0:05:18 > 0:05:22but the quality of the paper wasn't quite right,
0:05:22 > 0:05:25the print wasn't good either, it was slightly pixelated.
0:05:25 > 0:05:29Nicky was concerned about who exactly was making the bars
0:05:29 > 0:05:30and what was in them.
0:05:30 > 0:05:33On the packaging, there wasn't the correct information,
0:05:33 > 0:05:38it was very basic and with the standards of today,
0:05:38 > 0:05:43it should have whether they're nut allergy, et cetera
0:05:43 > 0:05:46and it just didn't have that information for us.
0:05:46 > 0:05:49Not long after, the shop was visited once again
0:05:49 > 0:05:51by another chocolate-bar faker.
0:05:51 > 0:05:55It was a couple of weeks later, we had a lady came into the store
0:05:55 > 0:05:59and she asked us if we actually stocked Wonka bars
0:05:59 > 0:06:03and we don't often have a lot of people coming in asking for them
0:06:03 > 0:06:06because we do pride ourselves on having our British products.
0:06:06 > 0:06:08We said we didn't stock them and she left,
0:06:08 > 0:06:11and then within about five minutes, another guy came in
0:06:11 > 0:06:14saying he was a supplier of the Wonka bars
0:06:14 > 0:06:16and were we interested in stocking them.
0:06:16 > 0:06:18I would say they were working together
0:06:18 > 0:06:21to obviously try and build the business within Cardiff.
0:06:23 > 0:06:25And not an Oompa-Loompa in sight.
0:06:25 > 0:06:27Convinced these Wonka bars were fakes,
0:06:27 > 0:06:30Nicky contacted Cardiff Trading Standards.
0:06:30 > 0:06:33Handley Brustad was already investigating the suspect chocolate.
0:06:33 > 0:06:36He'd been getting reports of dodgy Wonka bars
0:06:36 > 0:06:38right across Britain.
0:06:38 > 0:06:39We've contacted Nestle
0:06:39 > 0:06:43and it turns out that they are not their product in any way
0:06:43 > 0:06:48and, in fact, someone else is just using their trademark
0:06:48 > 0:06:49without their permission.
0:06:49 > 0:06:52Handley was concerned kids across the UK
0:06:52 > 0:06:56were being conned by the promise of a golden ticket.
0:06:56 > 0:07:00Strangely enough, there were golden tickets in ALL the bars.
0:07:01 > 0:07:04Now, who's going to win?
0:07:04 > 0:07:07Out of all these people that had a golden ticket,
0:07:07 > 0:07:11there is no competition, there's no winners,
0:07:11 > 0:07:15there's no prize, there is just disappointment in this.
0:07:15 > 0:07:17This is a fake golden ticket.
0:07:17 > 0:07:22It means nothing and it's going to get you nowhere, unfortunately.
0:07:22 > 0:07:26Using a fake competition to sell a product is illegal.
0:07:26 > 0:07:29But Handley was also concerned about the lack of information
0:07:29 > 0:07:31on the back of the wrapper.
0:07:31 > 0:07:36This was an early one that's got no ingredients listing.
0:07:36 > 0:07:40It doesn't give information on allergens at all,
0:07:40 > 0:07:44which is a requirement under the food labelling regulations,
0:07:44 > 0:07:46and this is what consumers need to know.
0:07:46 > 0:07:50As you look at some of the other labels,
0:07:50 > 0:07:54you will notice suddenly the ingredients list are added,
0:07:54 > 0:08:00but again, no allergen list. And then you come to another one
0:08:00 > 0:08:04where they've added the ingredients list,
0:08:04 > 0:08:06they've added the allergens and this time,
0:08:06 > 0:08:09they've added the best before date as well.
0:08:09 > 0:08:13So, over time, fakers have cleverly kept changing the packaging,
0:08:13 > 0:08:16adding more information to make the bars seem genuine.
0:08:16 > 0:08:20Early tests revealed there was so little cocoa in the counterfeits
0:08:20 > 0:08:23they were literally fake chocolate. What?!
0:08:23 > 0:08:25When Handley had some tested, it was discovered
0:08:25 > 0:08:29the fakers had simply repackaged cheap supermarket chocolate.
0:08:29 > 0:08:31You can go to one of the supermarkets
0:08:31 > 0:08:34and you can buy that for 80 or 90p.
0:08:34 > 0:08:37There's a huge mark-up on these
0:08:37 > 0:08:40and they're just there to make a profit.
0:08:42 > 0:08:46A quick search on the internet reveals hundreds of fake Wonka bars
0:08:46 > 0:08:48but it also shows wrappers and moulds for sale.
0:08:48 > 0:08:51That suggests fakers are also mixing their own
0:08:51 > 0:08:55poor-quality chocolate and passing it off as the premium Wonka bar
0:08:55 > 0:08:58AND charging up to £6.
0:08:58 > 0:09:02Handley believes opportunistic fakers have set up their own
0:09:02 > 0:09:08cheap fake DIY chocolate businesses in backrooms across Britain.
0:09:08 > 0:09:11Some have even spelt the brand name
0:09:11 > 0:09:13with two Vs and an R to avoid the law.
0:09:13 > 0:09:15That's rubbish.
0:09:15 > 0:09:21Nestle do produce a range of sweets under the Wonka brand, that's true,
0:09:21 > 0:09:24and you'll see them in lots of these sweet shops.
0:09:24 > 0:09:31What they don't do at this present time is make a Wonka chocolate bar.
0:09:31 > 0:09:37Therefore if anyone out there sees Wonka bars for sale,
0:09:37 > 0:09:38they are fake.
0:09:40 > 0:09:44The elaborate fraud has left kids like Shay,
0:09:44 > 0:09:46and grandma Angela, fuming.
0:09:46 > 0:09:48They're promising children a dream.
0:09:48 > 0:09:51Their parents are spending extra money on that chocolate
0:09:51 > 0:09:55trying to give their child that dream when times are hard
0:09:55 > 0:09:56and it's all fraud.
0:09:56 > 0:09:59The wrapping's fake, the chocolate's fake and the gold ticket's fake.
0:10:05 > 0:10:07When you're putting a product on your skin -
0:10:07 > 0:10:10whether it's a moisturiser, sun cream or make-up -
0:10:10 > 0:10:14you want to be totally confident that that product is OK.
0:10:14 > 0:10:17And that's why many of us opt for big-name manufacturers
0:10:17 > 0:10:18and products that we recognise.
0:10:18 > 0:10:22But, as this is the Fake Britain house,
0:10:22 > 0:10:26of course, these are all examples of skin products that are fake.
0:10:26 > 0:10:29We don't know who made them, or what's gone in to them.
0:10:29 > 0:10:33And, as you can see, some of them are intended for babies.
0:10:33 > 0:10:37The fakers here aren't just making money at our expense,
0:10:37 > 0:10:39they're putting our health at risk.
0:10:40 > 0:10:43Every year, millions of us take a holiday.
0:10:43 > 0:10:47And the one experience that unites us - putting on sun cream.
0:10:47 > 0:10:49Whether you're on Brighton or Bondi Beach,
0:10:49 > 0:10:53we all slap on the white stuff to stop getting burned.
0:10:53 > 0:10:57But what if you put on the sun cream and you still get burned?
0:10:57 > 0:11:00Well then, perhaps you've been a victim of the fakers.
0:11:03 > 0:11:06Greg Wesson is a Canadian who lives in London.
0:11:06 > 0:11:09In between jobs, he decided on a sun-drenched vacation
0:11:09 > 0:11:12on a small island in the Caribbean. Nice.
0:11:12 > 0:11:16I decided to get away, do a little relaxation,
0:11:16 > 0:11:17go somewhere sunny and warm.
0:11:17 > 0:11:19But I didn't want to check a bag
0:11:19 > 0:11:24so I decided I would buy toiletries when I got there.
0:11:24 > 0:11:28When Greg arrived, he picked up what he thought was L'Oreal sun cream
0:11:28 > 0:11:32from a local grocery and headed out for a long walk around the island.
0:11:32 > 0:11:37About 45 minutes after I set off, I started to notice
0:11:37 > 0:11:39that my skin was feeling very hot
0:11:39 > 0:11:44and I could see the top of my feet were starting to get very red.
0:11:44 > 0:11:48So I decided to reapply some of the sunscreen again
0:11:48 > 0:11:49and continue my walk.
0:11:49 > 0:11:54After about 15 minutes, I realised that I was getting even hotter
0:11:54 > 0:11:56and my skin was getting even redder and that's when I realised
0:11:56 > 0:12:00that perhaps something might not be right with the sunscreen.
0:12:00 > 0:12:04Greg pulled out the sun cream to take a closer look.
0:12:04 > 0:12:07When he examined it, he realised he'd been had.
0:12:08 > 0:12:13I noticed a lot of the words were misspelt, there were foreign words
0:12:13 > 0:12:15mixed in with the English.
0:12:16 > 0:12:18Underneath the brand L'Oreal,
0:12:18 > 0:12:22it said "Let You Enjoy Yourself Entirely In Facial."
0:12:22 > 0:12:24'It makes no sense at all.
0:12:24 > 0:12:27'I don't know if it's some sort of mistranslation
0:12:27 > 0:12:30'of the L'Oreal slogan, "because you're worth it," or what,
0:12:30 > 0:12:33'but it's illogical. On the back,'
0:12:33 > 0:12:38the instructions and ingredients are in a mixture of languages.
0:12:38 > 0:12:41It says, "double protection, quotidienne extra large,
0:12:41 > 0:12:47"fluide leger et non gras." The grammar makes no sense at all.
0:12:49 > 0:12:51Greg had been sold fake sun cream,
0:12:51 > 0:12:55useless as protection against the harsh Caribbean sun.
0:12:55 > 0:12:58He was burned to a crisp, and was stranded on the island
0:12:58 > 0:13:00for two weeks without any lotion.
0:13:00 > 0:13:04The one shop there sold the fake cream. It ruined his trip.
0:13:05 > 0:13:10Unfortunately, I couldn't find any other sunscreen on the island,
0:13:10 > 0:13:16so I ended up having to make sure I wore a big hat and long pants
0:13:16 > 0:13:19and full shoes for the rest of the trip.
0:13:21 > 0:13:25So, fake skincare products can be ineffective,
0:13:25 > 0:13:29but they can also be dangerous. Welcome to the heart of Wales.
0:13:29 > 0:13:32It's famous for its very pale woolly residents - there they are -
0:13:32 > 0:13:35and rolling green hills.
0:13:35 > 0:13:38But as one Trading Standards officer found out,
0:13:38 > 0:13:43it's also the location of a growing trade in counterfeit cosmetics.
0:13:43 > 0:13:47Clive Jones is the head of Powys Trading Standards.
0:13:47 > 0:13:51His team's two-year investigation into fake make-up revealed
0:13:51 > 0:13:54a multitude of fraudsters flogging suspect slap online.
0:13:56 > 0:13:58Massive sums of moneys were involved.
0:13:58 > 0:14:03We identified the regional targets that we could do something about.
0:14:05 > 0:14:09Clive mobilised his team and dawn swoops were made
0:14:09 > 0:14:14on three addresses in Powys, Glamorgan and Monmouthshire.
0:14:14 > 0:14:17Vast quantities of counterfeit make-up were seized.
0:14:17 > 0:14:21Right, this is the property store of Powys County Council.
0:14:23 > 0:14:26And the storeroom is stuffed with fake make-up.
0:14:26 > 0:14:30In this case - it's under the brand MAC, it's a long make-up brush -
0:14:30 > 0:14:34could command £20-30 and potentially more.
0:14:35 > 0:14:38Amongst the colossal haul, Clive found fake versions
0:14:38 > 0:14:42of almost every make-up brand on the market.
0:14:42 > 0:14:45Maybelline, Lancome, Max Factor, MAC...
0:14:45 > 0:14:48Really, a massive array of different companies
0:14:48 > 0:14:53where the brands have been breached by the sale of counterfeits.
0:14:53 > 0:14:56Clive had uncovered an illicit cottage industry.
0:14:56 > 0:15:00Fraudsters were buying in shipments of fake make-up from China
0:15:00 > 0:15:03and then posting it out across the UK from their front rooms.
0:15:03 > 0:15:06Customers thought it was from Paris, not Powys.
0:15:06 > 0:15:09One target we looked at was Leanne Wertheim.
0:15:10 > 0:15:15We'd identified her as being linked to three accounts on eBay
0:15:15 > 0:15:19with something like over £20,000 that appeared to have been
0:15:19 > 0:15:20sold through the accounts.
0:15:20 > 0:15:24During the warrant, we identified something like just short of
0:15:24 > 0:15:27800 products. This was just an ordinary, residential home,
0:15:27 > 0:15:31you know, where all the items are stored in cabinets,
0:15:31 > 0:15:33in kitchens, in lounges, et cetera.
0:15:35 > 0:15:38As well as the copyright breaches, Clive was determined to find out
0:15:38 > 0:15:40whether these fake goods were dangerous.
0:15:42 > 0:15:45Examples of the fake make-up were brought here
0:15:45 > 0:15:47to Staffordshire Scientific Services.
0:15:47 > 0:15:49Simon Cull tested the products.
0:15:50 > 0:15:53The samples were heated and various chemicals added
0:15:53 > 0:15:55so the make-up could then be analysed.
0:15:55 > 0:15:59Simon was looking for the presence of heavy metals such as lead,
0:15:59 > 0:16:02which is carefully regulated in legitimate make-up.
0:16:02 > 0:16:07In extreme cases, lead poisoning can cause seizures and even death.
0:16:07 > 0:16:10Simon was alarmed to discover that the amount of lead
0:16:10 > 0:16:14in the fake Max Factor mascara was off the chart.
0:16:16 > 0:16:19In one of the samples we analysed, we found over 20 times
0:16:19 > 0:16:21the legal limit of lead. Over a prolonged period of time,
0:16:21 > 0:16:25this could have severe damage to the central nervous system.
0:16:25 > 0:16:28The reason the legislation is there is to protect the public
0:16:28 > 0:16:31from toxic chemicals from being in their products.
0:16:31 > 0:16:32In this case, cosmetics.
0:16:32 > 0:16:34You wouldn't want to be applying that every day
0:16:34 > 0:16:36with that sort of level.
0:16:36 > 0:16:40Illegal quantities of lead were also found in other products.
0:16:40 > 0:16:43Clive Jones was stunned to learn the toxic nature
0:16:43 > 0:16:45of the make-up that he'd seized.
0:16:45 > 0:16:52To have a product which was over 20 times the limit was horrific.
0:16:52 > 0:16:56Make-up fakers James Jones, David Foster and Leanne Wertheim
0:16:56 > 0:16:59were successfully prosecuted and fined
0:16:59 > 0:17:03at Cardiff Crown Court for selling counterfeit cosmetics.
0:17:03 > 0:17:07The value of the goods sold was £125,000.
0:17:09 > 0:17:13The fraudsters were prepared to sell dangerous fakes for use on the skin
0:17:13 > 0:17:16without any care for the men and women using them.
0:17:16 > 0:17:20But Fake Britain has learned fraudsters faking skincare products
0:17:20 > 0:17:22are now even targeting children.
0:17:23 > 0:17:27Kari Aslam is a senior Trading Standards officer in Newham, London.
0:17:27 > 0:17:30He was amazed when Johnson & Johnson got in touch
0:17:30 > 0:17:33to inform him they'd had reports that fake versions
0:17:33 > 0:17:35of their baby lotion were being sold in Newham.
0:17:37 > 0:17:41Kari made a test purchase from local store, Pound City.
0:17:41 > 0:17:46From the packaging itself, the word "clinically" was misspelt.
0:17:46 > 0:17:50It was actually spelt "clinicaily", with an extra I in the middle.
0:17:50 > 0:17:53There's grammatical errors on back. The apostrophes on
0:17:53 > 0:17:58at least two occasions on the back are at bottom of the word "don't".
0:18:00 > 0:18:03Testing revealed the fake contained high levels of acidity
0:18:03 > 0:18:06and dangerous levels of chemicals called parabens
0:18:06 > 0:18:09which could damage the sensitive skin of babies.
0:18:09 > 0:18:14Kari Aslam had to act fast to prevent the sale of even more fakes.
0:18:14 > 0:18:18Very young babies' skins are absorbing this stuff
0:18:18 > 0:18:21that could be really, really serious and really, really harmful.
0:18:22 > 0:18:27Kari organised coordinated raids on the two branches of Pound City.
0:18:27 > 0:18:30On the day we went into the store, all these items on the left were
0:18:30 > 0:18:35arranged on the shelf with other cosmetics at very cheap prices.
0:18:35 > 0:18:4059 more bottles were also found at the Pound City in Thurrock.
0:18:40 > 0:18:44Kari questioned owner Akhtar Shabarz about the origin of the fakes.
0:18:44 > 0:18:49He said he'd actually bought it from a small Indian man in a van
0:18:49 > 0:18:53and the invoice showed he'd actually purchased 240 bottles.
0:18:54 > 0:18:57The details on the invoice were also fake,
0:18:57 > 0:19:00and the white van man was never traced.
0:19:00 > 0:19:03Pound City director Shabarz was fined £8,000
0:19:03 > 0:19:07at Basildon Magistrates Court for breaching safety regulations
0:19:07 > 0:19:09and for trademark offences.
0:19:09 > 0:19:12What he was doing was trying to maximise his profit margin
0:19:12 > 0:19:15with disregard to the law and the safety
0:19:15 > 0:19:18of very vulnerable young babies, basically.
0:19:20 > 0:19:23When it comes to any fake skin product,
0:19:23 > 0:19:26there can be clear ways to spot a counterfeit.
0:19:26 > 0:19:29Look out for obvious spelling mistakes on the packaging.
0:19:29 > 0:19:30Sometimes, they're more subtle.
0:19:32 > 0:19:34And if you're buying goods online,
0:19:34 > 0:19:38watch out for lots of negative feedback.
0:19:38 > 0:19:42Coming up, we meet the man who came back to life - a benefit cheat who
0:19:42 > 0:19:47faked his own death and cremation urn to escape the authorities.
0:19:48 > 0:19:51And we tell the tale of the dentist responsible for one
0:19:51 > 0:19:54of the biggest frauds ever recorded against the NHS.
0:20:01 > 0:20:06Rare books can be highly collectable and very valuable.
0:20:06 > 0:20:10And if they've got the signature of the author or a well-known owner,
0:20:10 > 0:20:12they can be worth even more.
0:20:12 > 0:20:15Take this lot. They'd be worth £25,000
0:20:15 > 0:20:20if the signatures in them were real, but they're not. They're fakes.
0:20:20 > 0:20:24Look at this. First edition of Kidnapped, supposedly signed
0:20:24 > 0:20:29by Robert Louis Stevenson himself. This would be worth £10,000.
0:20:29 > 0:20:34This is the story of the faker who made his fortune,
0:20:34 > 0:20:37and I promise you, it's a real page-turner.
0:20:45 > 0:20:49Pom Harrington is one of London's best-known antique book dealers.
0:20:49 > 0:20:54He was excited about viewing a rare set of signed first-edition books
0:20:54 > 0:20:56by wartime leader, Winston Churchill.
0:20:56 > 0:20:59Little did Pom know, though, they would lead him
0:20:59 > 0:21:03to unravel the largest autograph forging case of modern times.
0:21:03 > 0:21:07So the books come in, I start to look at them,
0:21:07 > 0:21:10I look at the first one. It's signed on the title page,
0:21:10 > 0:21:13little bit unusual but that's OK, it's all very plausible.
0:21:13 > 0:21:17Second one, hmmm... Yeah, not quite happy.
0:21:17 > 0:21:19Third one, fourth one...and I started getting a deep,
0:21:19 > 0:21:22uncomfortable feeling as I went through each book
0:21:22 > 0:21:25looking at them, opening them up, looking at the title page,
0:21:25 > 0:21:28and something didn't quite sit right with me.
0:21:28 > 0:21:32The collector who'd brought the books to Pom had been sold them
0:21:32 > 0:21:35on the basis they were from the collection of Neville Duke,
0:21:35 > 0:21:37a heroic pilot from the Second World War.
0:21:37 > 0:21:41But strangely, there was no trace of any inscriptions
0:21:41 > 0:21:43to Neville Duke inside.
0:21:43 > 0:21:47If Winston Churchill presented Neville Duke with a set of books,
0:21:47 > 0:21:52he would not have presented him just with a signed copy of the book.
0:21:52 > 0:21:55Winston Churchill, if he knew the person's name,
0:21:55 > 0:21:58would absolutely use his name, and you would expect to see,
0:21:58 > 0:22:01"To Neville Duke, from Winston Churchill," and the date.
0:22:01 > 0:22:04The collector agreed Pom could take a closer look
0:22:04 > 0:22:09at the books overnight. He found more irregularities.
0:22:10 > 0:22:14Each signed Churchill book should have been worth £2,000.
0:22:14 > 0:22:16But as Pom examined them,
0:22:16 > 0:22:19he discovered pencil prices of around £40 and £50.
0:22:21 > 0:22:24They'd been erased out, but you could still see the shadow,
0:22:24 > 0:22:27the ghost of where the pencil had been, so that's a big alarm bell,
0:22:27 > 0:22:30ie, the suggestion therefore is that someone bought this
0:22:30 > 0:22:32for £30 at a second-hand book shop
0:22:32 > 0:22:36and these must have been signed after that pricing.
0:22:36 > 0:22:40Sensing a fraud, Pom broke the news to the collector.
0:22:40 > 0:22:44He revealed he'd bought many more books from the same suspect source,
0:22:44 > 0:22:47spending thousands on them over a number of years.
0:22:47 > 0:22:51All were allegedly signed Churchill books from the estate
0:22:51 > 0:22:54of Neville Duke. Pom offered to examine them,
0:22:54 > 0:22:58and found another glaring mistake in every single one.
0:22:58 > 0:23:00I sat down actually with all 68 items
0:23:00 > 0:23:02and actually went through everything,
0:23:02 > 0:23:05book by book by book. Winston Churchill would sign his name
0:23:05 > 0:23:10and normally at the end, he has a little loop under his double L.
0:23:10 > 0:23:15It goes like this and the forger did it the wrong way round,
0:23:15 > 0:23:17and it was upside down.
0:23:17 > 0:23:20We described it as a happy face, unhappy face,
0:23:20 > 0:23:22and that was the tell through the whole collection.
0:23:22 > 0:23:24These things were fake, no question.
0:23:25 > 0:23:29The collector revealed he'd bought all of the books from this man,
0:23:29 > 0:23:33Allan Formhals, an antiques dealer based in Southampton.
0:23:33 > 0:23:36Pom decided to contact the Metropolitan Police's
0:23:36 > 0:23:37Art and Antiques Unit.
0:23:38 > 0:23:41Ian Lawson's the officer who took on the case.
0:23:41 > 0:23:44He set about investigating Formhals,
0:23:44 > 0:23:49who also seemed to be selling vast numbers of books online.
0:23:49 > 0:23:52Researching into his internet profile and the sales history,
0:23:52 > 0:23:56we recognised he'd sold a large proportion of items -
0:23:56 > 0:23:59not only in the UK but also abroad in Canada, in the United States,
0:23:59 > 0:24:01in France and various other places.
0:24:01 > 0:24:04So we realised this was going to be quite a large inquiry,
0:24:04 > 0:24:06quite a large investigation for us.
0:24:06 > 0:24:09Ian raided Formhals' house.
0:24:09 > 0:24:13As well as more signed Churchill books, memorabilia featuring
0:24:13 > 0:24:16forged Churchill signatures was also seized.
0:24:16 > 0:24:20We have here just a photograph of Winston Churchill.
0:24:20 > 0:24:23It's probably worth a few pence, maybe a few pounds.
0:24:23 > 0:24:26But again, add the signature of Winston Churchill at the bottom
0:24:26 > 0:24:28and that'll go for a couple of hundred pounds
0:24:28 > 0:24:31A magazine there. Again, add Winston Churchill's signature to it,
0:24:31 > 0:24:34substantially increases the value of it.
0:24:34 > 0:24:39Invitation cards for a 1961 private view of some drawings.
0:24:39 > 0:24:42Again, Winston Churchill's signature you can see at the bottom.
0:24:42 > 0:24:46Ian also seized a host of other first edition books,
0:24:46 > 0:24:50by Tolkien, Robert Louis Stevenson and other authors bearing
0:24:50 > 0:24:54what he suspected to be their forged signatures.
0:24:54 > 0:24:57We have a book, The Cocktail Party, TS Eliot
0:24:57 > 0:25:02and what you'll see is the purported signature of TS Eliot there.
0:25:02 > 0:25:06And again, a book probably picked up for a few pounds,
0:25:06 > 0:25:08add the signature of Eliot,
0:25:08 > 0:25:11you're going to substantially increase the value.
0:25:11 > 0:25:14To confirm that the signatures on items seized at Formhals' house
0:25:14 > 0:25:18were also fake, Ian enlisted the help of autograph specialist,
0:25:18 > 0:25:20Felix Pryor.
0:25:20 > 0:25:23Felix examined everything from books by Picasso
0:25:23 > 0:25:26to letters allegedly signed by Tolkien.
0:25:26 > 0:25:29He was astounded by what appeared to be two books
0:25:29 > 0:25:33filled with the autographs of famous writers.
0:25:33 > 0:25:36The smoking gun, to use that horrible cliche,
0:25:36 > 0:25:42shall we say the splattering nib, was the two visitors' books
0:25:42 > 0:25:47where the forger had just been practising signatures.
0:25:47 > 0:25:50Here, we have a whole page of Tolkien.
0:25:50 > 0:25:51I mean, that...that's terrible.
0:25:51 > 0:25:53- Here we have... - HE LAUGHS
0:25:53 > 0:25:57Oh! This is just an entire page of Thomas Hardy.
0:25:57 > 0:26:00That Tolkien and that Hardy, for instance,
0:26:00 > 0:26:02they're getting pretty similar.
0:26:02 > 0:26:04They're sort of morphing into each other.
0:26:04 > 0:26:09Handwriting is an unconscious activity.
0:26:09 > 0:26:13When you write your signature, it's like riding a bicycle,
0:26:13 > 0:26:19whereas a forger is trying to disguise what is natural to him,
0:26:19 > 0:26:21but there is an underlying handwriting,
0:26:21 > 0:26:26which will be the forger's own hand, which will come out.
0:26:26 > 0:26:29If you just spin on, Picasso suddenly pops in
0:26:29 > 0:26:32to have a cup of Rioja.
0:26:32 > 0:26:35And the guest list gets more and more impressive.
0:26:36 > 0:26:39Look, we've got a fantastic line-up here, chaps.
0:26:39 > 0:26:44We've got Thomas Hardy, WB Yeats, Virginia Woolf, Winston S Churchill,
0:26:44 > 0:26:46Arthur Conan Doyle and Picasso.
0:26:46 > 0:26:51Now, that's quite a dinner party, isn't it? My gosh!
0:26:51 > 0:26:55Mark Twain, John Constable, that is...
0:26:55 > 0:26:57He used to write his Cs like that.
0:26:57 > 0:26:59Now, we're getting seriously bonkers here.
0:26:59 > 0:27:02William Wordsworth, that's a rough imitation.
0:27:02 > 0:27:04If these are genuine, if these aren't fakes,
0:27:04 > 0:27:07I'm the Pope, you know. I mean, it's preposterous.
0:27:07 > 0:27:10This is spectacular. Now, he's using different inks.
0:27:10 > 0:27:13You've got a wonderful assemblage.
0:27:13 > 0:27:16JM Barrie, doesn't look anything like his handwriting, really.
0:27:16 > 0:27:21Arthur Conan Doyle, Thomas Hardy, that's Charles Dickens,
0:27:21 > 0:27:25which is not a good imitation, Virginia Woolf, Evelyn Waugh,
0:27:25 > 0:27:31WB Yeats pops up, and here, this is Oliver Cromwell -
0:27:31 > 0:27:33who'd been dead for a good few hundred years,
0:27:33 > 0:27:36and is not known to have used a fountain pen
0:27:36 > 0:27:38since they hadn't been invented!
0:27:38 > 0:27:42The books contain thousands of practice signatures.
0:27:42 > 0:27:45For Felix, they proved Formhals' guilt beyond a doubt.
0:27:46 > 0:27:51It is impossible that all these people got together at the same time
0:27:51 > 0:27:55to have a jolly practice of their signatures.
0:27:55 > 0:27:58One can say - it's not just a question of opinion -
0:27:58 > 0:28:00one can say with 100% certainty
0:28:00 > 0:28:05that all the signatures in this book are fake, fake, fake.
0:28:05 > 0:28:07It's preposterous.
0:28:07 > 0:28:11Also found at Formhals' house were pen and inks,
0:28:11 > 0:28:14specialist books on handwriting, and a note from people
0:28:14 > 0:28:18Formhals had asked to look out for second-hand books.
0:28:18 > 0:28:22Mr Formhals had clearly befriended some local people
0:28:22 > 0:28:26who were purchasing unsigned books on his behalf.
0:28:26 > 0:28:31These then became signed and sold on the internet by Mr Formhals.
0:28:31 > 0:28:34But despite the overwhelming weight of evidence,
0:28:34 > 0:28:37Allan Formhals refused to admit his guilt.
0:28:37 > 0:28:41He maintained his innocence, saying all the books that he'd sold
0:28:41 > 0:28:46that were signed were purchased by him from various car boot sales,
0:28:46 > 0:28:49and when he purchased them, they were signed.
0:28:51 > 0:28:55Ian had to prove that Formhals had bought the books unsigned,
0:28:55 > 0:28:58and the signatures had been added before he sold them on.
0:28:58 > 0:29:0412 giant books found at the faker's house would prove this beyond doubt.
0:29:04 > 0:29:07What we established was that these books were deposited
0:29:07 > 0:29:11by an unknown person at the local recycling plant
0:29:11 > 0:29:14near to where Allan Formhals lived
0:29:14 > 0:29:18and we traced some witnesses that looked inside these books
0:29:18 > 0:29:22and could confirm that when they looked at them, they were unsigned.
0:29:22 > 0:29:25However, when we raided Mr Formhals' house,
0:29:25 > 0:29:28we actually found the signature of Winston Churchill
0:29:28 > 0:29:32quite clearly displayed on all 12 volumes.
0:29:32 > 0:29:36And we also found evidence that he had tried to sell these books
0:29:36 > 0:29:41signed by Winston Churchill. So that disproved his case.
0:29:43 > 0:29:46Allan Formhals was found guilty of ten counts of fraud
0:29:46 > 0:29:51at Southampton Crown Court and was sentenced to ten months in jail.
0:29:51 > 0:29:54He's appealing his conviction and sentence.
0:29:54 > 0:29:59We were very pleased with the result and it sends out a message
0:29:59 > 0:30:02to fraudsters, people forging signatures, buying books
0:30:02 > 0:30:06or art fraud in general, that we will try to prosecute them,
0:30:06 > 0:30:10bring them to trial, and we will also try and seize their assets
0:30:10 > 0:30:12if they're found guilty at court.
0:30:18 > 0:30:22Some fakers go to extraordinary lengths to make money,
0:30:22 > 0:30:26and their deceptions are so complex that they can take years to unravel.
0:30:26 > 0:30:30We've discovered one man who not only faked his own death,
0:30:30 > 0:30:32he even faked his own ashes.
0:30:34 > 0:30:38This is the unbelievable story of an extraordinary fraud
0:30:38 > 0:30:40involving a bottle of vodka,
0:30:40 > 0:30:45a Thai jail, a dead Russian tramp and a cremation urn.
0:30:45 > 0:30:48But it began with a fake housing benefit claim
0:30:48 > 0:30:50in Shepherd's Bush, London.
0:30:50 > 0:30:53Mark Dalton is the head of the anti-fraud department
0:30:53 > 0:30:55at Hammersmith and Fulham Council.
0:30:55 > 0:30:58He was passed the case of a persistent housing benefit fraudster
0:30:58 > 0:31:01named Stephen Kellaway.
0:31:01 > 0:31:06He's claiming to live at 1st Floor, 105 Coningham Road, London.
0:31:06 > 0:31:09And we can see that he's saying he has a landlady
0:31:09 > 0:31:12who lives at 58 Munster Square, London NW1.
0:31:13 > 0:31:18This is Stephen Kellaway's first application for housing benefit.
0:31:18 > 0:31:21He claimed he was a tenant, and didn't own any property.
0:31:21 > 0:31:25It asks the question, "Do you own any land or other property
0:31:25 > 0:31:27"in this country or abroad?"
0:31:27 > 0:31:31and we can clearly see he's ticked the "no" box.
0:31:32 > 0:31:36In fact, Land Registry documents showed Kellaway
0:31:36 > 0:31:39owned the very property at which he was claiming to be a tenant.
0:31:39 > 0:31:43Not only did he own this property where he was claiming benefit
0:31:43 > 0:31:46as a private tenant, he also owned several other properties -
0:31:46 > 0:31:49three or four - at the same time he'd filled this form in.
0:31:49 > 0:31:53No-one now living at either the Coningham or Munster Road properties
0:31:53 > 0:31:54is connected with the fraud.
0:31:54 > 0:31:58At the time, Kellaway was prosecuted for housing benefit fraud,
0:31:58 > 0:32:03but within three months, the faker applied once again for benefits.
0:32:03 > 0:32:07The resulting investigation was soon to take an extraordinary twist.
0:32:07 > 0:32:11Mark discovered Kellaway was renting out one of his properties
0:32:11 > 0:32:14to tenants and committing benefit fraud on many levels.
0:32:14 > 0:32:17He was not resident at the address he was claiming at,
0:32:17 > 0:32:20he had a partner he hadn't declared on his claim,
0:32:20 > 0:32:22he had other adults living at the household
0:32:22 > 0:32:24which hadn't been declared on the claim, and he had income
0:32:24 > 0:32:28from those other adults who were his lodgers or tenants.
0:32:28 > 0:32:31Kellaway still owned various houses himself.
0:32:31 > 0:32:35His wife Nelli was busy committing benefit fraud
0:32:35 > 0:32:37in a neighbouring borough of Richmond.
0:32:37 > 0:32:39Mark liaised with Kellaway's tenant,
0:32:39 > 0:32:43and hatched a plan to arrest the pair of fakers.
0:32:43 > 0:32:45It was to this address here in Shepherd's Bush
0:32:45 > 0:32:49where council officers came hoping and expecting to find the Kellaways
0:32:49 > 0:32:51arriving to collect the rent.
0:32:51 > 0:32:55This is the property here and the plan was to call the police
0:32:55 > 0:32:59and have them arrested if they did indeed turn up that evening.
0:33:01 > 0:33:05However, Mark and his team were about to get a big surprise.
0:33:05 > 0:33:07Only one of the fakers arrived.
0:33:07 > 0:33:11Nelli Kellaway turned up, alone. No Stephen Kellaway
0:33:11 > 0:33:14and then the police were called to come and effect an arrest.
0:33:14 > 0:33:17Nelli Kellaway's explanation was that she had
0:33:17 > 0:33:20just returned from holiday in Russia where she'd been with Stephen
0:33:20 > 0:33:24and Stephen had recently died of pneumonia in Russia.
0:33:24 > 0:33:26We were extremely surprised.
0:33:26 > 0:33:30We'd expected Stephen to be with Nelli or at the very least,
0:33:30 > 0:33:33to be back in the country with her.
0:33:33 > 0:33:37Nelli Kellaway produced a stunning bit of evidence to convince Mark
0:33:37 > 0:33:41and his team of her husband's death, from pneumonia in a railway station.
0:33:41 > 0:33:47Here we have the urn which Nelli Kellaway was in possession of
0:33:47 > 0:33:49at the time she was arrested.
0:33:49 > 0:33:53This was supposed to contain the remains of Stephen Kellaway,
0:33:53 > 0:33:55who had recently died in Russia.
0:33:57 > 0:34:00With no evidence to the contrary, Mark had no choice
0:34:00 > 0:34:04but to believe Nelli Kellaway's version of events.
0:34:04 > 0:34:09She was prosecuted for her offences, and forced to repay over £50,000.
0:34:09 > 0:34:14But it was over a year later, when Mark became aware that perhaps
0:34:14 > 0:34:18Stephen Kellaway wasn't quite as dead as his wife had made out.
0:34:19 > 0:34:23Reports came to us that Stephen Kellaway was likely
0:34:23 > 0:34:26to still be alive and this investigative journalist
0:34:26 > 0:34:29had apparently tracked down some relatives
0:34:29 > 0:34:31somewhere in the south of England
0:34:31 > 0:34:33who had confirmed that they believed he was still alive.
0:34:34 > 0:34:38It appeared that Kellaway hadn't died in a Russian railway station
0:34:38 > 0:34:41in 2008 after all.
0:34:41 > 0:34:44The faker was located now in Thailand,
0:34:44 > 0:34:48living penniless and traipsing the streets.
0:34:48 > 0:34:49Mark Dalton was stunned.
0:34:49 > 0:34:52We have investigated many, many cases,
0:34:52 > 0:34:55often for tens of thousands - if not hundreds of thousands -
0:34:55 > 0:34:58of pounds of fraud, but we'd never come across one
0:34:58 > 0:35:02where one of the perpetrators had apparently died
0:35:02 > 0:35:04and then apparently wasn't dead after all.
0:35:04 > 0:35:09And bizarrely, the faker was now desperate to return to the UK.
0:35:09 > 0:35:12It appeared he'd had enough of this life on the run
0:35:12 > 0:35:16as a destitute person. He was for a while incarcerated
0:35:16 > 0:35:20by the Thai authorities, we believe on the basis of either begging
0:35:20 > 0:35:24or on the basis of entering the country under a false identity.
0:35:26 > 0:35:29With the help of the Serious Organised Crime Agency,
0:35:29 > 0:35:33Stephen Kellaway was extradited back to the UK.
0:35:33 > 0:35:38Under interview, the full story of his unbelievable fakery emerged.
0:35:38 > 0:35:42Stephen Kellaway informed us that the method used to fake his death
0:35:42 > 0:35:47in Russia was to pay a Russian mortuary worker
0:35:47 > 0:35:52to place his passport into the pocket of a dead tramp.
0:35:54 > 0:35:57And the price the fraudster had paid the worker in the morgue
0:35:57 > 0:35:59was a bottle of vodka.
0:35:59 > 0:36:03Kellaway had later secretly returned to the UK.
0:36:03 > 0:36:06Exploiting a legal loophole, he obtained a fake passport
0:36:06 > 0:36:10in the name of a dead child and used this to travel to Thailand.
0:36:10 > 0:36:16Mark also made a discovery about a £1.7 million insurance policy.
0:36:16 > 0:36:19When we searched their various properties,
0:36:19 > 0:36:22we did uncover some life insurance documents.
0:36:22 > 0:36:26Stephen's life had been insured for significant sums.
0:36:26 > 0:36:30Stephen Kellaway was sentenced to two and a half years in prison
0:36:30 > 0:36:32at Croydon Crown Court.
0:36:32 > 0:36:36The master faker admitted three counts of benefit fraud
0:36:36 > 0:36:40and possession and use of a false identification document.
0:36:40 > 0:36:42The case was solved.
0:36:42 > 0:36:47But Mark Dalton was left with one final riddle - that fake urn.
0:36:47 > 0:36:51No idea what's inside it. It's clearly not Stephen Kellaway.
0:36:51 > 0:36:55For all we know, it could be garden material and baking powder.
0:36:55 > 0:36:57Who knows?
0:37:04 > 0:37:07These are dental records.
0:37:07 > 0:37:11They detail the procedures and treatments carried out by a dentist
0:37:11 > 0:37:14on a patient. They're also the way that the dentist
0:37:14 > 0:37:17can then charge the NHS for the work done,
0:37:17 > 0:37:20so they're important documents,
0:37:20 > 0:37:23but what if the information contained in them was fake?
0:37:23 > 0:37:26What if the work had never actually been done?
0:37:26 > 0:37:30What if the patient was actually dead
0:37:30 > 0:37:33at the time when the work should have been carried out?
0:37:33 > 0:37:37Records like these were used by one woman to commit
0:37:37 > 0:37:41one of the largest NHS frauds of all time, and it's something
0:37:41 > 0:37:44that cost you and me a small fortune.
0:37:46 > 0:37:49Welcome to NHS Protect.
0:37:49 > 0:37:53They're charged with tackling fraud across the Health Service.
0:37:53 > 0:37:56Clive Wyke is a senior counter-fraud specialist.
0:37:56 > 0:37:59He was referred a case in which Joyce Trail -
0:37:59 > 0:38:02a dentist who specialised in seeing elderly patients -
0:38:02 > 0:38:06appeared to have a superhuman workload.
0:38:06 > 0:38:09Dr Trail's contract was for over 36,000 units
0:38:09 > 0:38:14of dental activity per year. Putting it in layman's terms,
0:38:14 > 0:38:20that would equate to 17 check-ups per hour,
0:38:20 > 0:38:24eight hours a day, five days a week, 52 weeks a year.
0:38:24 > 0:38:28It was an impossible amount of work for a single dentist,
0:38:28 > 0:38:31so Clive decided to investigate further.
0:38:31 > 0:38:33He was about to uncover one of the biggest frauds ever
0:38:33 > 0:38:37perpetrated against the NHS by an individual.
0:38:37 > 0:38:40As Clive began to examine records for patients
0:38:40 > 0:38:44treated by Dr Trail, he encountered a strange irregularity.
0:38:44 > 0:38:48It was probably within the first 20 names that I'd checked
0:38:48 > 0:38:51that I found a person that had been deceased
0:38:51 > 0:38:53at the time of their treatment.
0:38:54 > 0:38:58Joyce Trail had charged the NHS for treating a patient
0:38:58 > 0:39:01when that person was actually dead.
0:39:01 > 0:39:04Alarmed, Clive visited 15 care homes with patients
0:39:04 > 0:39:07allegedly under the care of Dr Trail.
0:39:07 > 0:39:09He discovered that unbeknownst to the homes,
0:39:09 > 0:39:12she was making fake claims on an epic scale.
0:39:13 > 0:39:17Dentures should be changed approximately every five years,
0:39:17 > 0:39:19but Trail was cheating the system,
0:39:19 > 0:39:21claiming multiple sets for different patients.
0:39:22 > 0:39:24Over the period of three years,
0:39:24 > 0:39:27this person had 11 dentures fitted for them.
0:39:27 > 0:39:31That number of dentures would be highly abnormal.
0:39:31 > 0:39:33As Clive ploughed through the records,
0:39:33 > 0:39:37he found many more fake patients that Trail claimed to have treated.
0:39:37 > 0:39:40During the course of the investigation we identified
0:39:40 > 0:39:44in excess of 120 people who were deceased at the time of treatment.
0:39:44 > 0:39:47This record card relates to a lady that allegedly received
0:39:47 > 0:39:51seven sets of dentures in the period 2007 to 2009.
0:39:51 > 0:39:55Unfortunately, this lady died in December 2006,
0:39:55 > 0:39:59so we can be pretty sure that all of these claims submitted are false.
0:40:00 > 0:40:02The fraudster's surgery was raided
0:40:02 > 0:40:05and vast numbers of documents were seized.
0:40:05 > 0:40:08These are four boxes of record cards out of a total
0:40:08 > 0:40:12of about 45 boxes seized from the dental practice.
0:40:12 > 0:40:16Clive and his team painstakingly went through 80,000 pieces of paper,
0:40:16 > 0:40:20comparing them with the records held by the care homes.
0:40:20 > 0:40:23Patients' signatures or carers' signatures,
0:40:23 > 0:40:26we were able to show to nursing home staff
0:40:26 > 0:40:27and ask if they were theirs,
0:40:27 > 0:40:31and the majority of these turned out that they weren't.
0:40:31 > 0:40:34Trail had faked many hundreds of signatures to assist her
0:40:34 > 0:40:37in her fraud. But Clive also found thousands of invoices
0:40:37 > 0:40:41and statements for dentures made by a specialist denture-maker.
0:40:41 > 0:40:45If much of Trail's work was fake, then why did she have these invoices
0:40:45 > 0:40:50from a legitimate practice? Clive decided to pay him a visit.
0:40:51 > 0:40:54Robert Lawrence is based in central Birmingham.
0:40:54 > 0:40:58Clive compared Trail's records with the denture-maker's.
0:40:58 > 0:41:01Although he'd done some work for Dr Trail,
0:41:01 > 0:41:05there were some startling differences between their records.
0:41:05 > 0:41:07I was absolutely horrified by it.
0:41:07 > 0:41:10I could clarify with him that they were made up,
0:41:10 > 0:41:13they weren't ours at all, they were all fake
0:41:13 > 0:41:15because where, on a normal month,
0:41:15 > 0:41:20we did around about £1,000 worth of work a month with Dr Trail,
0:41:20 > 0:41:23these ranged from 3,000 up to about 7,000.
0:41:23 > 0:41:26If we'd done that amount of work on a regular basis,
0:41:26 > 0:41:30we would've seriously had to employ somebody else to work with us.
0:41:30 > 0:41:33Trail had created the fake invoices from scratch
0:41:33 > 0:41:35using Robert Lawrence's name.
0:41:35 > 0:41:41These were absolutely fake. The whole page layout was totally wrong
0:41:41 > 0:41:43compared to how our statements go out.
0:41:43 > 0:41:46There were numbers on there that were not consistent
0:41:46 > 0:41:48with our numbering system.
0:41:48 > 0:41:51Despite earning a fortune through her fakery,
0:41:51 > 0:41:54Joyce Trail failed to fully pay Mr Lawrence
0:41:54 > 0:41:57for the small amount of work he HAD done for her.
0:41:57 > 0:42:01We're owed about £3,500 which is outstanding
0:42:01 > 0:42:05from over three years ago, and that figure is still outstanding today.
0:42:05 > 0:42:08You ARE angry cos at the end of the day, it's three and a half month's
0:42:08 > 0:42:13worth of work that you've made, that she's claimed for.
0:42:14 > 0:42:16Faker Joyce Trail was defrauding the NHS
0:42:16 > 0:42:20through the use of fake patients, fake appointments
0:42:20 > 0:42:21and fake paperwork.
0:42:23 > 0:42:26Joyce Trail set up a fraud factory producing fake documents
0:42:26 > 0:42:29on an industrial scale. We established that 75% of all
0:42:29 > 0:42:32the claims that Dr Trail submitted were false.
0:42:33 > 0:42:36And receipts recovered from her surgery revealed that Trail
0:42:36 > 0:42:41was splashing the cash on a lavish life of hotels and holidays.
0:42:41 > 0:42:48A two-night stay at Sandy Lane in Barbados costing £1,707.
0:42:49 > 0:42:50At Birmingham Crown Court,
0:42:50 > 0:42:53Joyce Trail was sentenced to seven years in prison
0:42:53 > 0:42:56for defrauding the NHS of £1.4 million.
0:42:56 > 0:43:00In total, she filed 7,000 fake invoices.
0:43:00 > 0:43:03This is the largest ever prison sentence handed out to an individual
0:43:03 > 0:43:06following an NHS investigation.
0:43:06 > 0:43:09That's all from Fake Britain. Bye-bye.
0:43:12 > 0:43:14Subtitles by Red Bee Media Ltd