0:00:02 > 0:00:06Welcome to a world where nothing is quite as it seems.
0:00:06 > 0:00:07Welcome to Fake Britain.
0:00:09 > 0:00:11- Police! - THEY SHOUT
0:00:20 > 0:00:22- Get down! Get down! - Get on the floor now!
0:00:22 > 0:00:25Put your hands behind your back now!
0:00:25 > 0:00:28Here at the Fake Britain house, things might look familiar,
0:00:28 > 0:00:30but don't be taken in,
0:00:30 > 0:00:33because this is a house that's filled with fakes.
0:00:33 > 0:00:37In this series, I'll be revealing the counterfeits, copies and cons
0:00:37 > 0:00:40that are flooding the market, fooling the public,
0:00:40 > 0:00:42making money for the criminals
0:00:42 > 0:00:44and maybe even putting you in danger.
0:00:44 > 0:00:48We'll be investigating those fraudsters who are cashing in
0:00:48 > 0:00:50by selling us something that isn't real,
0:00:50 > 0:00:55and we'll be showing you how to avoid falling for a fake.
0:00:55 > 0:00:57Today on Fake Britain,
0:00:57 > 0:01:02the satellite TV fakers, making viewers see red.
0:01:02 > 0:01:05If they're pensioners, they cannot afford to lose that sort of money.
0:01:05 > 0:01:08This little piggy went to the farmers' market -
0:01:08 > 0:01:11the porkies being told about these sausages.
0:01:11 > 0:01:14I'm shocked, because they've committed food fraud.
0:01:14 > 0:01:19And the fake bike parts putting the brakes on Britain's cyclists.
0:01:19 > 0:01:21I was especially angry when I saw how they'd failed,
0:01:21 > 0:01:24and I thought, "Those handlebars aren't right."
0:01:32 > 0:01:36ON TELEVISION: Welcome to a world where nothing is quite as it seems.
0:01:36 > 0:01:37Welcome to Fake Britain.
0:01:37 > 0:01:39I can't stand him.
0:01:39 > 0:01:44If you've got one of these, a set-top box for satellite television,
0:01:44 > 0:01:47you've also probably got some kind of insurance to go with it.
0:01:47 > 0:01:49Could be expensive if it goes wrong.
0:01:49 > 0:01:51But as we've discovered,
0:01:51 > 0:01:54that means you could be a target for the fakers and the fraudsters
0:01:54 > 0:01:58who've switched on to what could be a very lucrative business.
0:02:02 > 0:02:06Sky is Britain's biggest satellite TV operation.
0:02:07 > 0:02:09It now has ten million households
0:02:09 > 0:02:12tuning into its services across the UK.
0:02:15 > 0:02:18But as 76-year-old Valerie Morris found out,
0:02:18 > 0:02:22fraudsters are also focusing in on Sky's growing success.
0:02:23 > 0:02:26One day, she got a call out of the blue.
0:02:27 > 0:02:30- ON PHONE:- Hello, is that Mrs Valerie Morris?- It is.
0:02:30 > 0:02:33Hiya, this is Thomas calling regarding your Sky television.
0:02:33 > 0:02:37Well, it all began with a phone call and when I picked it up,
0:02:37 > 0:02:39I thought I was talking to somebody from Sky.
0:02:41 > 0:02:48I trusted that he was from Sky and he was sort of going on and on.
0:02:49 > 0:02:52Valerie had just woken up.
0:02:52 > 0:02:55She was recovering from a recent fall.
0:02:55 > 0:02:58This basically regards the service plan, Ms Morris, which has expired.
0:02:58 > 0:03:00We're calling to renew that again
0:03:00 > 0:03:03- so you're covered again with us next year, OK?- Right.
0:03:03 > 0:03:07They were offering insurance for the following year.
0:03:07 > 0:03:12The fact that I had had this from Sky the year before,
0:03:12 > 0:03:15I just thought it was a continuation.
0:03:15 > 0:03:18It all sounded very plausible.
0:03:18 > 0:03:22The salesman told Valerie he was offering to renew her cover plan
0:03:22 > 0:03:24in case her Sky box broke down.
0:03:24 > 0:03:26The good news is because you were with us last year
0:03:26 > 0:03:29and you didn't make any claims,
0:03:29 > 0:03:31this year, it's all the way down to £79, OK?
0:03:31 > 0:03:33So it's over £40 cheaper for you.
0:03:33 > 0:03:36Right.
0:03:36 > 0:03:41A £40 reduction in her Sky set-top box cover seemed like a good deal.
0:03:43 > 0:03:47The problem is, the salesman wasn't from Sky at all.
0:03:47 > 0:03:51Despite this, he went on to claim he had Valerie's credit card details.
0:03:53 > 0:03:57Firstly, the Visa debit card we had for you on the system last year,
0:03:57 > 0:04:00the card number starting 6-5-8,
0:04:00 > 0:04:03have you got that card there with you?
0:04:03 > 0:04:06The number wasn't on Valerie's credit card at all.
0:04:06 > 0:04:08He then asked for her full details.
0:04:10 > 0:04:12Now, then, what number did you quote?
0:04:12 > 0:04:15Erm, the number first, we just need to confirm the number
0:04:15 > 0:04:17across the middle of the card, the long number.
0:04:17 > 0:04:23When he asked for my card details, I'm afraid I did give them to him.
0:04:23 > 0:04:27For some reason, the credit card transaction didn't go through,
0:04:27 > 0:04:30so a letter arrived asking Valerie for a cheque,
0:04:30 > 0:04:32which she duly sent off.
0:04:32 > 0:04:34Despite the cheque clearing,
0:04:34 > 0:04:37they sent another letter demanding payment.
0:04:37 > 0:04:42According to them, the cheque that I had sent, they hadn't received
0:04:42 > 0:04:45and they were going to send debt collectors to my door
0:04:45 > 0:04:47if I didn't pay this money.
0:04:47 > 0:04:48I just flipped,
0:04:48 > 0:04:51because we don't have debt collectors coming to the door.
0:04:51 > 0:04:53I felt cross, angry,
0:04:53 > 0:05:00the fact that somebody had written me this terrible letter.
0:05:00 > 0:05:05In a state of near panic, Valerie got her son Gareth involved.
0:05:05 > 0:05:09I read the letter a couple of times and I started to realise
0:05:09 > 0:05:12there's something not quite right, the wording wasn't...
0:05:12 > 0:05:16It didn't fit together, the letter, it was very sort of in pieces.
0:05:16 > 0:05:19I realised it was a scam.
0:05:19 > 0:05:21So Gareth did some digging.
0:05:21 > 0:05:25First, he called his mother's satellite TV provider, Sky.
0:05:26 > 0:05:28They came back pretty quickly and said,
0:05:28 > 0:05:29"Look, this is nothing to do with us,
0:05:29 > 0:05:32"this is not a sub-contracted company,
0:05:32 > 0:05:34"this is absolutely nothing to do with Sky whatsoever."
0:05:34 > 0:05:38The demands for payment had been sent by Aurora Satellite,
0:05:38 > 0:05:42the trading name for a Swansea company called Aurora Logistics.
0:05:43 > 0:05:45That confirmed it wasn't Sky,
0:05:45 > 0:05:48and that pretty much led us into,
0:05:48 > 0:05:51"Right, OK, we need to look into this company - who are they?
0:05:51 > 0:05:55"How do we get in contact with them? How do we get our money back?"
0:05:57 > 0:06:01Soon Swansea Trading Standards were also trying to find out more
0:06:01 > 0:06:04about this local outfit, Aurora Logistics.
0:06:04 > 0:06:07We started to receive complaints from consumers,
0:06:07 > 0:06:10and in total, over the investigation,
0:06:10 > 0:06:13we received about 200 complaints, all of the same nature.
0:06:15 > 0:06:17Sky confirmed to Rhys's team
0:06:17 > 0:06:21that they had their own in-house cover plan called Sky Protect,
0:06:21 > 0:06:26and that they were not connected in any way to Aurora Logistics.
0:06:26 > 0:06:29The claims that their salesmen had access
0:06:29 > 0:06:32to Sky customer records were fake.
0:06:32 > 0:06:34The sales staff didn't know anything.
0:06:34 > 0:06:36All they had in front of them was a name, address
0:06:36 > 0:06:38and a telephone number.
0:06:38 > 0:06:41They didn't know what they'd paid, they didn't know if they had Sky,
0:06:41 > 0:06:45they didn't know if they had insurance, they knew nothing.
0:06:46 > 0:06:50And they seemed to prefer calling during daytime hours,
0:06:50 > 0:06:53as the majority of complaints were from pensioners,
0:06:53 > 0:06:56people like MS sufferer Carol Oatey.
0:06:56 > 0:06:58She was also lied to.
0:06:58 > 0:07:02It was just a normal day until the phone rang.
0:07:02 > 0:07:04I think that was the opening gambit -
0:07:04 > 0:07:08"We notice that your contract with Sky has expired,
0:07:08 > 0:07:11"and you're no longer covered by any insurance."
0:07:13 > 0:07:15They really made an impression on me
0:07:15 > 0:07:17that I would be in all sorts of trouble
0:07:17 > 0:07:20if anything went wrong with my Sky equipment.
0:07:20 > 0:07:25It was fairly aggressive and persuasive.
0:07:25 > 0:07:29Carol gave the salesman her bank details over the phone
0:07:29 > 0:07:32and parted with £79.99.
0:07:32 > 0:07:35When the documentation came through,
0:07:35 > 0:07:39I suddenly realised, with a sickening...
0:07:39 > 0:07:44jerk to my stomach that I already had an insurance policy,
0:07:44 > 0:07:47and that I didn't need this from Aurora at all.
0:07:47 > 0:07:51It did make me feel sick to think that I might have lost £80.
0:07:52 > 0:07:56But the net would soon close in on Aurora Logistics,
0:07:56 > 0:07:58who were also operating under other names,
0:07:58 > 0:08:00such as Cable Guy Technical Services,
0:08:00 > 0:08:04not to be confused with similar-sounding companies.
0:08:05 > 0:08:08By now, Trading Standards had built up enough evidence
0:08:08 > 0:08:11to execute a warrant on their premises,
0:08:11 > 0:08:13here on the Kingsway in Swansea.
0:08:15 > 0:08:16When we attended the premises,
0:08:16 > 0:08:20we couldn't get into the premises initially, through locked doors.
0:08:20 > 0:08:22Finally, someone came to answer the door,
0:08:22 > 0:08:25which was Paul De La Mare, the director.
0:08:25 > 0:08:28When I was speaking to him, unaware to me,
0:08:28 > 0:08:32the sales staff were rubbing their names off boards in the sales room
0:08:32 > 0:08:34so they couldn't be identified.
0:08:34 > 0:08:36When some of them left,
0:08:36 > 0:08:39they went to the floor below and someone knocked off the fire alarm.
0:08:39 > 0:08:42We tried to get to what was called their server room,
0:08:42 > 0:08:44which is where everything was held.
0:08:44 > 0:08:48Unfortunately, we couldn't get access to it at that point.
0:08:48 > 0:08:51They allegedly didn't have a key on site.
0:08:51 > 0:08:53We weren't aware at this point that
0:08:53 > 0:08:55while we were waiting to get into that room,
0:08:55 > 0:08:57one of the other directors was downloading
0:08:57 > 0:08:59something called Evidence Eliminator,
0:08:59 > 0:09:01and trying to destroy everything
0:09:01 > 0:09:04which was on the hard drives in the server room.
0:09:05 > 0:09:09We luckily got in there with a locksmith,
0:09:09 > 0:09:12just before it actually worked.
0:09:13 > 0:09:15By sifting through the seized data,
0:09:15 > 0:09:20Rhys and his team identified a shadowy figure behind the operation,
0:09:20 > 0:09:22a man called Jonathan Stockting,
0:09:22 > 0:09:25even though his name never appeared as a director
0:09:25 > 0:09:28on any official company documents.
0:09:28 > 0:09:32Jonathan Stockting has nice vehicles,
0:09:32 > 0:09:34living in a very nice part of Swansea,
0:09:34 > 0:09:37very expensive properties.
0:09:37 > 0:09:40He had previously run call centres in Swansea.
0:09:41 > 0:09:45We had received complaints about those companies previously.
0:09:47 > 0:09:51Despite Trading Standards' attempts to stall his operation,
0:09:51 > 0:09:55the company moved again and the complaints continued to flood in.
0:09:57 > 0:10:02So five months later, Rhys and 100 officers swooped in on Aurora,
0:10:02 > 0:10:05once again arresting Stockting and nine of his team.
0:10:08 > 0:10:11On the second time, we were able to get call recordings,
0:10:11 > 0:10:14but these call recordings were complete.
0:10:14 > 0:10:17The importance was, they showed that they'd carried on doing
0:10:17 > 0:10:20exactly the same thing they'd been doing previously -
0:10:20 > 0:10:23misleading consumers into believing they were Sky,
0:10:23 > 0:10:25exactly the same scripts.
0:10:27 > 0:10:28For Rhys Harries and his team,
0:10:28 > 0:10:31the case against Stockting's outfit was building.
0:10:33 > 0:10:35To get it to court, though,
0:10:35 > 0:10:38they had to sift through around 100,000 recorded calls
0:10:38 > 0:10:41seized from the two raids.
0:10:42 > 0:10:46Here's one of the calls Rhys and his team were able to use as evidence.
0:10:53 > 0:10:55Interestingly, in this call, he's saying,
0:10:55 > 0:10:59"We notice your Sky policy has expired now."
0:10:59 > 0:11:02All he has, in fact, is their name, address and telephone number.
0:11:02 > 0:11:05He has no further information at this stage.
0:11:08 > 0:11:11Again, he's saying "renew it", so it's an indication
0:11:11 > 0:11:13that it's a current policy with Sky which he has.
0:11:17 > 0:11:21The consumer's clearly under the impression they're from Sky.
0:11:21 > 0:11:24And once the fakers had the bank details,
0:11:24 > 0:11:27the fraud didn't always stop at just one transaction.
0:11:27 > 0:11:33Some consumers had paid six or seven times, up to eight times,
0:11:33 > 0:11:36for the same policy covering the same year.
0:11:36 > 0:11:42A consumer in one instance paid for four policies over the same week.
0:11:42 > 0:11:44To us, that was clearly fraud.
0:11:46 > 0:11:51Later, time is called on Jonathan Stockting and his fellow fraudsters
0:11:51 > 0:11:53as they arrive for sentencing in court,
0:11:53 > 0:11:56including cold caller Thomas Howlett,
0:11:56 > 0:12:00who duped victims into handing over their credit card details.
0:12:01 > 0:12:03Get that camera out of my face.
0:12:11 > 0:12:15There's not much better than a barbecue in your back garden
0:12:15 > 0:12:18and you can't have a barbecue without bangers.
0:12:18 > 0:12:21Sausages today come in a huge variety, from traditional pork
0:12:21 > 0:12:25to the slightly more unusual, but a bit more expensive,
0:12:25 > 0:12:27wild boar or venison.,
0:12:27 > 0:12:30Can you be sure what's in them, though?
0:12:30 > 0:12:32As we found out,
0:12:32 > 0:12:35some sausages can contain some rather unsettling secrets.
0:12:39 > 0:12:42With recent scandals such as Horsegate,
0:12:42 > 0:12:45where beef was found to be contaminated with horse meat,
0:12:45 > 0:12:48you might think that people would turn to buy their meat
0:12:48 > 0:12:51at places like this, the farmers' market.
0:12:51 > 0:12:53You'd hope that you could buy locally produced,
0:12:53 > 0:12:56wholesome food that you can trust.
0:12:56 > 0:12:59I prefer to come here because of the quality.
0:12:59 > 0:13:01You've got to support local businesses, haven't you?
0:13:01 > 0:13:04- It's just better for us. - The food's fresh,
0:13:04 > 0:13:06and we know where it comes from.
0:13:06 > 0:13:10Exotic meats like venison and wild boar are often on sale,
0:13:10 > 0:13:13and you can even buy them in many supermarkets now.
0:13:15 > 0:13:19But now it seems the fakers are trying to take a cut of this action,
0:13:19 > 0:13:21as Trading Standards found out recently
0:13:21 > 0:13:25when they seized this half-tonne batch of meat products
0:13:25 > 0:13:29that one trader was planning to peddle at local farmers' markets.
0:13:30 > 0:13:34These are wild venison sausages and the actual label,
0:13:34 > 0:13:37the batch number and also the health mark,
0:13:37 > 0:13:40all of that is made up.
0:13:40 > 0:13:43Basically, you've got a complete label that is false.
0:13:45 > 0:13:47By UK law, all meat products have to be labelled
0:13:47 > 0:13:49with a genuine health mark,
0:13:49 > 0:13:52so that they can be traced back to their origin.
0:13:53 > 0:13:57Somewhere along the line, these health marks have been stolen
0:13:57 > 0:14:01from another supplier and fraudulently placed on these items.
0:14:02 > 0:14:06But bangers aren't the only meat products being faked here.
0:14:06 > 0:14:09Burgers are being falsely branded too.
0:14:09 > 0:14:13Trading Standards have uncovered more suspect culinary delights
0:14:13 > 0:14:17with fake labels and false health marks.
0:14:17 > 0:14:21We've got various pigeon breasts. There are different colours there.
0:14:21 > 0:14:23We don't know the reason why they're different colours,
0:14:23 > 0:14:27whether it's been in the freezer too long
0:14:27 > 0:14:29or they've been adulterated.
0:14:31 > 0:14:33Hidden away in another freezer,
0:14:33 > 0:14:38Trading Standards have more evidence of fraud somewhere in the food chain.
0:14:38 > 0:14:42English Barbary ducks that aren't even English.
0:14:42 > 0:14:46This is a French Barbary duck that's been imported from France.
0:14:46 > 0:14:49He's been taking them out of the packages,
0:14:49 > 0:14:51and them repackaging them
0:14:51 > 0:14:53with his own labels on the actual Barbary duck.
0:14:53 > 0:14:57What that does is it tells the consumer that's buying the goods
0:14:57 > 0:15:01on farmers' markets that this product's origin is the UK,
0:15:01 > 0:15:02and not in France.
0:15:05 > 0:15:08The problem is that much of this food fraud can stay hidden
0:15:08 > 0:15:11until something goes wrong.
0:15:11 > 0:15:13We had a complaint from a member of the public
0:15:13 > 0:15:16who'd actually purchased some of the products.
0:15:17 > 0:15:20She cooked the sausages for her and her family
0:15:20 > 0:15:24and immediately after having the sausages, she became ill.
0:15:28 > 0:15:31Now it's time to find out what's actually contained
0:15:31 > 0:15:32in these meat products.
0:15:35 > 0:15:38Today Trading Standards are taking four of the items
0:15:38 > 0:15:41seized in their operation for analysis.
0:15:41 > 0:15:45They include samples of wild boar and venison sausages.
0:15:48 > 0:15:52We're going to test the DNA we've extracted.
0:15:52 > 0:15:56That will tell us what species are in there.
0:15:58 > 0:16:01The samples are placed into what's called the PCR machine
0:16:01 > 0:16:05to establish which animal DNA they contain.
0:16:08 > 0:16:12Two hours later, it reveals which species are present.
0:16:14 > 0:16:18So what's in the so-called venison sausages?
0:16:18 > 0:16:23Looking quickly, we can see there's a small amount of pig there.
0:16:23 > 0:16:25Less than 5%.
0:16:25 > 0:16:29Obviously, pig wasn't declared on the label, so it shouldn't be there.
0:16:29 > 0:16:32We've also got greater than 80% chicken.
0:16:34 > 0:16:37Both sausages adulterated with a small amount of pork,
0:16:37 > 0:16:41larger amount of chicken, so I can see that's not what it should be.
0:16:41 > 0:16:45The lab is unable to identify how much deer,
0:16:45 > 0:16:47if any, is in this sample,
0:16:47 > 0:16:51but with over 80% of the sample unlabelled poultry,
0:16:51 > 0:16:54it's more like a chicken than a venison sausage.
0:16:54 > 0:16:58At that level, it's not by accident, it's been put there fraudulently,
0:16:58 > 0:17:00on purpose.
0:17:03 > 0:17:06But what about the wild boar sausages?
0:17:06 > 0:17:10We can't differentiate on the DNA between a domestic pig,
0:17:10 > 0:17:14and a wild boar, but you would expect pig to still come up.
0:17:15 > 0:17:17Pig does come up in the wild boar sausage,
0:17:17 > 0:17:21but it's around the 5% level.
0:17:21 > 0:17:23There's hardly any pork in this wild boar sausage.
0:17:23 > 0:17:26If it's not pork, what is it?
0:17:26 > 0:17:29What we see is greater than 90% chicken,
0:17:29 > 0:17:34so again, gross adulteration - the chicken's been put there
0:17:34 > 0:17:37instead of the more expensive boar meat, I would imagine.
0:17:39 > 0:17:43They're results that Linda finds astonishing.
0:17:43 > 0:17:47I'm shocked, because members of the public go to these farmers' markets
0:17:47 > 0:17:53expecting to get home-made, grown products and good products.
0:17:53 > 0:17:57They're paying more elevated prices for these items,
0:17:57 > 0:18:00and they're expecting good-quality food and they're not getting it.
0:18:06 > 0:18:09With around two million of us now getting on our bikes
0:18:09 > 0:18:13at least once a week, the UK cycle industry is thriving.
0:18:13 > 0:18:16People are willing to splash out not only on the bikes,
0:18:16 > 0:18:19but also on bike parts to make their two-wheelers faster,
0:18:19 > 0:18:22flashier, or just more comfortable.
0:18:22 > 0:18:25But these bike parts, which are all on sale to the public,
0:18:25 > 0:18:28are fake. They're made by people wanting to cash in
0:18:28 > 0:18:30on the boom in biking.
0:18:30 > 0:18:34As we're about to see, they're not only a con - they're also dangerous.
0:18:39 > 0:18:43With more and more of us getting on two wheels for commuting and leisure,
0:18:43 > 0:18:48the cycling industry is now worth a stonking £3 billion in the UK.
0:18:51 > 0:18:54But now it seems the fakers want a slice of the action...
0:18:55 > 0:18:59..with a growing trade in counterfeit bike parts.
0:19:02 > 0:19:06The fraudsters want to take Britain's budding bikers for a ride,
0:19:06 > 0:19:09as Matt Phillips from Hereford found out
0:19:09 > 0:19:12when he was looking for a new set of handlebars.
0:19:12 > 0:19:16I bought a frame second-hand from a friend.
0:19:16 > 0:19:19I essentially needed to build a bike myself.
0:19:20 > 0:19:24I ended up finding a site with lots and lots of carbon bars,
0:19:24 > 0:19:26and all sorts on there.
0:19:27 > 0:19:31I did the usual tricks of checking their feedback,
0:19:31 > 0:19:33and making sure they'd sold lots of items...
0:19:34 > 0:19:37..and the price seemed somewhere near sensible.
0:19:40 > 0:19:42Matt found some carbon fibre handlebars
0:19:42 > 0:19:45that would make his mountain bike a lot lighter,
0:19:45 > 0:19:47and increase the performance.
0:19:48 > 0:19:53And at about £50, these top-end bars, branded as FSA,
0:19:53 > 0:19:55seemed like a good deal,
0:19:55 > 0:19:56so he took the plunge.
0:19:57 > 0:20:00FSA's a known brand within cycling.
0:20:00 > 0:20:02I think their products are pretty much known
0:20:02 > 0:20:04for being of really high quality.
0:20:04 > 0:20:06I thought I had the added security of getting a brand like FSA,
0:20:06 > 0:20:09rather than a cheap, no-name import.
0:20:11 > 0:20:16Matt's handlebars arrived in the post about two weeks later.
0:20:16 > 0:20:20I built them into the bike pretty quickly after that.
0:20:20 > 0:20:24Nothing really made me think there was anything unusual about them.
0:20:25 > 0:20:29I just forgot about them, I guess, once they were on there.
0:20:32 > 0:20:35Some time later, though, Matt was out mountain biking
0:20:35 > 0:20:37with one of his mates in the Malvern Hills.
0:20:39 > 0:20:42It was a normal Wednesday evening ride.
0:20:42 > 0:20:44Nothing too extreme.
0:20:47 > 0:20:49I'd only been going about ten minutes,
0:20:49 > 0:20:53just coming down off one of the local hills called Blackhill.
0:20:53 > 0:20:55It comes down quite steeply,
0:20:55 > 0:20:57and then there's a short rise before the next up.
0:20:59 > 0:21:01Just as I went over that little rise,
0:21:01 > 0:21:05as my wheel came down, basically, both handlebars snapped.
0:21:08 > 0:21:13Matt's supposed top-end bars had shattered into three pieces
0:21:13 > 0:21:15whilst he was travelling downhill at speed.
0:21:17 > 0:21:20It wasn't just his handlebars that he broke.
0:21:21 > 0:21:24Once I felt my wrist, then I knew for the first time, really,
0:21:24 > 0:21:27that something quite serious had happened.
0:21:27 > 0:21:29I could hear it clicking and crunching.
0:21:29 > 0:21:31You could hear the bones rubbing together enough
0:21:31 > 0:21:34to know that something was really wrong.
0:21:34 > 0:21:36Matt's friend rushed him to A&E.
0:21:37 > 0:21:40X-rays confirmed he'd broken his wrist in two places.
0:21:42 > 0:21:45The wrist would need seven weeks in plaster
0:21:45 > 0:21:47and months of physiotherapy.
0:21:47 > 0:21:51Matt is still suffering the consequences.
0:21:51 > 0:21:53My right hand is stronger now than it was,
0:21:53 > 0:21:57but it's still not quite as flexible as my left.
0:22:02 > 0:22:07Matt found out his handlebars were supposedly made here, near Milan,
0:22:07 > 0:22:11at one of the world's top bike parts manufacturers, FSA.
0:22:13 > 0:22:17He took on a solicitor to demand compensation.
0:22:17 > 0:22:20You expect handlebars to be strong enough to withstand normal riding.
0:22:20 > 0:22:24I was especially angry when I saw how they'd failed and I thought,
0:22:24 > 0:22:28"Those handlebars aren't right and there's something wrong there."
0:22:29 > 0:22:31But two months later,
0:22:31 > 0:22:35technical director Davide Riva would have some shocking news.
0:22:35 > 0:22:37Despite the branding,
0:22:37 > 0:22:41the faulty handlebars weren't made by FSA at all.
0:22:41 > 0:22:44They were fakes.
0:22:44 > 0:22:49It's a fake bar broken in three pieces. This is catastrophic.
0:22:50 > 0:22:53By law, any mountain bike parts that are sold in Europe
0:22:53 > 0:22:59have to conform to the minimum European standard EN 14766.
0:22:59 > 0:23:03This means they have to pass rigorous fatigue and stress tests.
0:23:03 > 0:23:06When fake parts similar to Matt's handlebars
0:23:06 > 0:23:10were tested by Davide's team, they all failed.
0:23:10 > 0:23:13This material is extremely cheap.
0:23:13 > 0:23:18The quality of the fibre and the resin and also the way it's built.
0:23:18 > 0:23:20Probably, they don't control the pressure,
0:23:20 > 0:23:22they don't control the temperature
0:23:22 > 0:23:24and this is the result.
0:23:25 > 0:23:29In one month, FSA have had over 2,000 counterfeit bike parts
0:23:29 > 0:23:31removed from sale online,
0:23:31 > 0:23:35worth around 50,000 euros to the fakers.
0:23:37 > 0:23:38To help fight this battle,
0:23:38 > 0:23:42the manufacturer has also introduced various security measures
0:23:42 > 0:23:45to help riders spot the genuine from the fake.
0:23:45 > 0:23:49If you light this area with a UV light,
0:23:49 > 0:23:53you are able to see the FSA logo clearly,
0:23:53 > 0:23:56but it's completely invisible to the human eye.
0:23:59 > 0:24:02Sadly, Matt didn't know anything about this
0:24:02 > 0:24:05when he was duped into buying his dangerous fakes.
0:24:06 > 0:24:08It could have been very, very serious -
0:24:08 > 0:24:11I could have had a serious head injury or even a spinal injury.
0:24:11 > 0:24:14It could have been far worse.
0:24:14 > 0:24:16My job and my family depend on that,
0:24:16 > 0:24:20so, yeah, it was a very serious near miss in my book.
0:24:21 > 0:24:23This is a warning for people.
0:24:23 > 0:24:26We just take an assumption that everything is genuine
0:24:26 > 0:24:27and my case shows
0:24:27 > 0:24:30that obviously there is lots of fake stuff out there,
0:24:30 > 0:24:32and it's very, very dangerous.
0:24:38 > 0:24:41Earlier, we saw how fakers are switching on
0:24:41 > 0:24:44to the world of multi-channel TV -
0:24:44 > 0:24:48how a gang of fraudsters in Swansea misled the elderly
0:24:48 > 0:24:50into thinking they were calling from Sky...
0:24:54 > 0:24:57..selling them so-called set-top box insurance,
0:24:57 > 0:25:02and defrauding them out of an estimated £500,000.
0:25:02 > 0:25:05People like pensioner Valerie Morris.
0:25:05 > 0:25:07I felt angry, I felt,
0:25:07 > 0:25:11"My goodness, where are these people coming from?"
0:25:11 > 0:25:14Today, for Rhys Harries of Swansea Trading Standards,
0:25:14 > 0:25:16the end of the road is nearly in sight
0:25:16 > 0:25:19for his three-year-long investigation.
0:25:19 > 0:25:22The fraudsters are due at the city's Crown Court,
0:25:22 > 0:25:26where they'll finally receive their sentences.
0:25:26 > 0:25:29We had individuals either found guilty or pleaded guilty
0:25:29 > 0:25:31to conspiracy to defraud.
0:25:32 > 0:25:36Today, hopefully, the judge is going to be sentencing them
0:25:36 > 0:25:38in relation to those matters.
0:25:40 > 0:25:42I hope all the vulnerable and elderly victims
0:25:42 > 0:25:47will be satisfied after today, after the judge has passed sentence,
0:25:47 > 0:25:50um, that they've had justice.
0:25:53 > 0:25:55At Swansea's Crown Court,
0:25:55 > 0:25:5914 defendants arrive to face justice together in the dock.
0:26:00 > 0:26:04They include the scam's salesmen, people like Thomas Howlett,
0:26:04 > 0:26:06the cold caller who sweet-talked
0:26:06 > 0:26:09Valerie Morris into handing over £80.
0:26:09 > 0:26:13- ON PHONE:- Firstly, the Visa debit card we had on the system for you
0:26:13 > 0:26:16last year, have you got that card there with you?
0:26:16 > 0:26:20Jamie Williams, who browbeat an elderly woman into paying up
0:26:20 > 0:26:22while she was waiting for an ambulance
0:26:22 > 0:26:24to take her sick husband to hospital.
0:26:28 > 0:26:31And the ringleaders are also here.
0:26:31 > 0:26:34The head of the operation, Jonathan Stockting.
0:26:34 > 0:26:37He was the brains behind the Sky TV scam.
0:26:37 > 0:26:40But now he's in front of the cameras himself,
0:26:40 > 0:26:42he seems a little bit shy.
0:26:44 > 0:26:46After hours of submissions,
0:26:46 > 0:26:48the judge delivers the sentences.
0:26:50 > 0:26:56A total of nearly 30 years are handed down to the 14 defendants.
0:26:56 > 0:26:58The brains behind the business,
0:26:58 > 0:27:00Paul De La Mare,
0:27:00 > 0:27:02Jordan Diment,
0:27:02 > 0:27:06and our camera-shy Jonathan Stockting are all sent to prison,
0:27:06 > 0:27:08Stockting receiving four years.
0:27:10 > 0:27:11Get that camera out of my face.
0:27:11 > 0:27:13- BLEEP- off, you- BLEEP.
0:27:13 > 0:27:17Salesmen Jamie Williams and Thomas Howlett are handed down terms
0:27:17 > 0:27:21of 20 months and 15 months respectively,
0:27:21 > 0:27:24but they're able to celebrate narrowly avoiding prison.
0:27:24 > 0:27:27Their sentences are each suspended for a year.
0:27:28 > 0:27:30So-called Sky TV salesman Howlett
0:27:30 > 0:27:34doesn't like the Fake Britain camera turned on him.
0:27:34 > 0:27:36Stop recording, then, innit?
0:27:38 > 0:27:42But there's a degree of justice for his target, pensioner Valerie Morris.
0:27:42 > 0:27:46I'm glad they'll get what's coming to them, because they'll deserve it.
0:27:46 > 0:27:49Actually, I'm so glad I can put a line under it now.
0:27:52 > 0:27:54And the judge congratulated Rhys Harries
0:27:54 > 0:27:58and his Trading Standards team for bringing the fraudsters to justice.
0:27:59 > 0:28:02We're obviously very pleased with the verdict today.
0:28:02 > 0:28:07The judge wanted to send a clear message out to the company,
0:28:07 > 0:28:11and any other companies conducting their business in the same fashion.
0:28:11 > 0:28:13Anybody involved in this type of business
0:28:13 > 0:28:15will be given a custodial sentence.
0:28:22 > 0:28:24That's all from Fake Britain. Goodbye.