0:00:02 > 0:00:04If you're owed money, but aren't getting paid,
0:00:04 > 0:00:05it's time to call the sheriffs.
0:00:05 > 0:00:08My name's Mr Grix, my colleague and I are enforcement agents.
0:00:08 > 0:00:09I'm here to issue a High Court writ.
0:00:09 > 0:00:12I've got to do what I'm instructed to by the courts.
0:00:12 > 0:00:14They're enforcement agents of the High Court.
0:00:14 > 0:00:19And if a court's ruled in your favour - they're on your side.
0:00:20 > 0:00:21If the debtor doesn't want to pay...
0:00:21 > 0:00:25You currently owe £9,461.80.
0:00:25 > 0:00:28..the law says the sheriffs can get you what you're owed.
0:00:28 > 0:00:29If you don't come to the door
0:00:29 > 0:00:31we have to remove the vehicle off the drive.
0:00:31 > 0:00:34You'll have a week to pay in full before it gets sold at auction.
0:00:34 > 0:00:36Whether it's a small company...
0:00:36 > 0:00:38Can I speak to the person in charge, please?
0:00:38 > 0:00:39..or a household name...
0:00:39 > 0:00:41We're here to see somebody from G4S.
0:00:41 > 0:00:44..if they owe you money - the sheriffs get it paid.
0:00:44 > 0:00:46I'm not going anywhere, you get him to come in here.
0:00:46 > 0:00:49We're not going to be waiting around like that, it needs to be done now.
0:00:49 > 0:00:50I just collected 42 grand.
0:00:53 > 0:00:56Coming up - Lawrence and Kev face
0:00:56 > 0:00:58an unusual barricade on an eviction job.
0:00:58 > 0:01:01This will be interesting.
0:01:01 > 0:01:03I think he's probably deadlocked it off, mate.
0:01:03 > 0:01:07But will they be able to get in and reclaim the building for its owners?
0:01:09 > 0:01:11When Stephen McKinnon moved to London,
0:01:11 > 0:01:14he was messed around by a lettings agent.
0:01:14 > 0:01:15I came home one day
0:01:15 > 0:01:18and there was another person living in the living room.
0:01:18 > 0:01:21He moved out and is owed compensation.
0:01:21 > 0:01:23Can the sheriffs get him his money?
0:01:23 > 0:01:27As we're here now with the High Court warrant, we have to insist on full payment.
0:01:27 > 0:01:31Mechanic Dilwyn Stoole was sold a duff second-hand engine.
0:01:31 > 0:01:33It was in a dreadful state.
0:01:33 > 0:01:35It really wasn't the engine that these people had promised me.
0:01:35 > 0:01:39But when Sheriff Alan enters the scrapyard which sold it to him,
0:01:39 > 0:01:40things get nasty.
0:01:45 > 0:01:47It's a dangerous place where you are, Mr Khan.
0:01:47 > 0:01:52And Tommy and Craig pay a visit to a multi-billion pound company.
0:01:52 > 0:01:55Can they get the money owed to a former worker?
0:01:55 > 0:01:56Big old place, this, isn't it?
0:01:56 > 0:01:59We want the main reception, don't we?
0:02:03 > 0:02:06It's an early start for enforcement agents Lawrence Grix
0:02:06 > 0:02:10and Kev McNally who are on their way to a car garage in Luton.
0:02:10 > 0:02:13The business owner has stopped paying rent,
0:02:13 > 0:02:16so the landlord wants the premises back.
0:02:16 > 0:02:17It's a car body shop
0:02:17 > 0:02:21and the tenant has been evicted twice already, I believe,
0:02:21 > 0:02:24but he keeps breaking back in again and carrying on business,
0:02:24 > 0:02:28so we're going up there today taking possession of the premises
0:02:28 > 0:02:30and then handing it over to the client.
0:02:30 > 0:02:32This job is a writ of possession,
0:02:32 > 0:02:34where the sheriffs are taking back a building
0:02:34 > 0:02:36rather than pursuing a debt,
0:02:36 > 0:02:38but from the information they've been given,
0:02:38 > 0:02:41it sounds like there could be complications.
0:02:41 > 0:02:43We've been advised that the roller shutter
0:02:43 > 0:02:46may be blockaded on the inside by a vehicle.
0:02:46 > 0:02:48And that's not all.
0:02:48 > 0:02:49There's a small gated yard to the front
0:02:49 > 0:02:52where we've been advised there might be a dog.
0:02:53 > 0:02:56Doesn't sound too bad.
0:02:56 > 0:02:59- Famous last words. - Yeah, I bet it'd still bite you.
0:03:00 > 0:03:01Maybe.
0:03:03 > 0:03:07When they arrive, it's still early and the garage is shut.
0:03:07 > 0:03:09It becomes immediately obvious
0:03:09 > 0:03:12that they've got a problem on their hands.
0:03:12 > 0:03:16- Oh, so that's what he's doing. - Oh, now I understand.- Yeah.
0:03:16 > 0:03:18So, that is going to be a bit of a pain.
0:03:18 > 0:03:22We were presuming the car was inside and the door opens outwards,
0:03:22 > 0:03:24but the door opens outwards with a car in front.
0:03:26 > 0:03:28So, we've now got to get the car moved back
0:03:28 > 0:03:30before we can get through the door.
0:03:31 > 0:03:34As the handbrake's on, that's going to be tricky,
0:03:34 > 0:03:37but locksmith Andy Marsh thinks he might be able to help.
0:03:38 > 0:03:42Could try and open it through the...the air bag...
0:03:42 > 0:03:44- You've got a puffy bag, have you?- Yeah.
0:03:44 > 0:03:47- And then see if we can pull the door handle, see if that does it.- Yeah.
0:03:47 > 0:03:50If Andy can get in and take the handbrake off,
0:03:50 > 0:03:52it'd be problem solved.
0:03:52 > 0:03:57We use air bags. That won't damage the vehicle in any way.
0:03:57 > 0:04:00It's all electric, so you won't be able to wind the windows down,
0:04:00 > 0:04:03so it's pretty much fingers crossed on this one.
0:04:03 > 0:04:05The pressure's on.
0:04:06 > 0:04:08While Andy gets started,
0:04:08 > 0:04:11Lawrence and Kev get their bit of good news -
0:04:11 > 0:04:13- the dog's not here. - The neighbour has advised us
0:04:13 > 0:04:16that if the dog was in there, we'd have heard it by now.
0:04:16 > 0:04:20So, not going to get bitten, as yet. That's always nice to hear.
0:04:20 > 0:04:22Meanwhile, Andy's struggling.
0:04:24 > 0:04:27I think he's probably deadlocked it off, mate.
0:04:27 > 0:04:29If the car's been fitted with deadlocks,
0:04:29 > 0:04:31they won't get in without a key.
0:04:31 > 0:04:33Oh, yeah, of course. It's Vauxhall, isn't it?
0:04:33 > 0:04:34Some you win, some you lose.
0:04:34 > 0:04:38But one way or another, it'll be moved.
0:04:38 > 0:04:40The only option now might be a tow truck,
0:04:40 > 0:04:44which the landlord has said they would provide if needed.
0:04:44 > 0:04:48Lawrence gets on the phone, only to find they've been let down.
0:04:48 > 0:04:50She's just informed me her nephew was looking into it
0:04:50 > 0:04:52and the guy they were going to use is in Poland,
0:04:52 > 0:04:55so he's been trying to find somebody else.
0:04:55 > 0:04:58If the sheriffs had known, they would've brought one themselves.
0:04:58 > 0:05:01- Now it's too late. - This is one of the issues you get.
0:05:01 > 0:05:05Occasionally, a client says they're going to arrange a truck,
0:05:05 > 0:05:07so we've left it for them to arrange a truck.
0:05:09 > 0:05:12Soon, the landlord herself arrives with her solicitor,
0:05:12 > 0:05:16and it turns out she's pretty pleased to see Lawrence and Kev.
0:05:16 > 0:05:19- Hi, Lawrence.- Morning.- Are you OK?
0:05:19 > 0:05:21- Hiya, Kev.- Hi, there. How you doing?
0:05:21 > 0:05:23Hello. All right? How's it going? Big fan of you guys.
0:05:23 > 0:05:25I didn't think I'd actually meet you in my life...
0:05:25 > 0:05:27- Thank you. - ..but it happens to me, yeah.
0:05:27 > 0:05:30While the family starts calling around for a tow truck,
0:05:30 > 0:05:32Kev's looking at other options.
0:05:33 > 0:05:35- Hello, mate.- Hiya.
0:05:35 > 0:05:37You haven't got any skates, have you?
0:05:37 > 0:05:38- Skates? No, man.- Not got any?
0:05:38 > 0:05:41- Has anyone around here got any, do you think?- Yeah.
0:05:41 > 0:05:44Skates are rollers which can be used to move a stationary car,
0:05:44 > 0:05:47and the search is on to see if they can borrow some.
0:05:47 > 0:05:49Meanwhile, Lawrence is looking at another way
0:05:49 > 0:05:51of getting inside the building.
0:05:51 > 0:05:53Do you know which way the fire exit is?
0:05:53 > 0:05:56- You know.- The fire exits, they're all linked.
0:05:56 > 0:05:59There might be access at the back through the next-door garage,
0:05:59 > 0:06:01so Lawrence goes to investigate.
0:06:04 > 0:06:06This chap's in the back of the...
0:06:06 > 0:06:09The problem is, they've dumped a lot of rubbish. I'll show you.
0:06:09 > 0:06:12- If you go out through here... - Oh, yeah.
0:06:12 > 0:06:14..they've dumped a load of rubbish in the back there.
0:06:14 > 0:06:17You'd be all right getting out in a fire. They wouldn't, would they?
0:06:18 > 0:06:22It's a no-go. The alley is completely blocked.
0:06:22 > 0:06:26Back on the forecourt, the landlords haven't given up on the car
0:06:26 > 0:06:29and are taking matters into their own hands.
0:06:30 > 0:06:31What are we towing it with now?
0:06:34 > 0:06:35It's going to be dragged.
0:06:37 > 0:06:38This will be interesting.
0:06:40 > 0:06:43- Safety footwear. - LAUGHTER
0:06:45 > 0:06:49And it's not just the funky footwear troubling Lawrence.
0:06:49 > 0:06:52My concern is that silly little strap thing
0:06:52 > 0:06:54that you can buy out of a petrol station.
0:06:54 > 0:07:01It is no way rated to tow something that's in gear with the brakes on.
0:07:01 > 0:07:05- If that hook goes... - Could well ping.- Yeah, so...
0:07:06 > 0:07:09Don't stand too close to that.
0:07:09 > 0:07:13It's not quite the set-up Lawrence and Kev are used to.
0:07:13 > 0:07:16Not ideal, to say the least, but...
0:07:16 > 0:07:18It's not ideal in the slightest.
0:07:20 > 0:07:23Cable is not rated to pull that at all.
0:07:23 > 0:07:26But will it work? CREAKING
0:07:26 > 0:07:29The strain sounds wrong. I'm getting further back.
0:07:29 > 0:07:31- CLATTERING - There you go.
0:07:31 > 0:07:34This is so ghetto, isn't it? This is...
0:07:36 > 0:07:39Later, we find out whether the sheriffs
0:07:39 > 0:07:41can get into the garage.
0:07:41 > 0:07:42MOTOR REVS
0:07:42 > 0:07:45A petrol grinder pretty much goes through everything and anything.
0:07:59 > 0:08:02In London, enforcement agent Ken Warby is headed
0:08:02 > 0:08:04to a lettings agents in Camden.
0:08:05 > 0:08:08We're on our way to a place called Education For London Limited,
0:08:08 > 0:08:10trading as London Homes.
0:08:10 > 0:08:14The claimant has got a judgment against them
0:08:14 > 0:08:18for withholding a tenancy deposit.
0:08:18 > 0:08:20It's just over £5,000.
0:08:22 > 0:08:25The claimant is Stephen McKinnon.
0:08:25 > 0:08:28The saga began when he moved to London from his native Scotland.
0:08:29 > 0:08:33I'm originally from Glasgow. I do like to travel.
0:08:33 > 0:08:34Lived in Greece for a while.
0:08:34 > 0:08:37Travel quite a lot to America and Europe.
0:08:37 > 0:08:39So, I decided to move to London,
0:08:39 > 0:08:41one of the biggest cities in the world.
0:08:41 > 0:08:44He'd got a new job, but needed somewhere to live
0:08:44 > 0:08:48and found property hunting in the capital a daunting experience.
0:08:48 > 0:08:50Compared to the prices back home,
0:08:50 > 0:08:55you know, I could get a mansion back home for the price of a studio here.
0:08:55 > 0:08:58Online he managed to find a two-bedroom flat-share
0:08:58 > 0:09:02he liked the look of in Belsize Park in the north-west of the city,
0:09:02 > 0:09:05and arranged a viewing with the agents - London Homes.
0:09:05 > 0:09:07Based in Camden,
0:09:07 > 0:09:10they're not to be confused with any other company of a similar name.
0:09:10 > 0:09:11The flat seemed perfect.
0:09:11 > 0:09:14It was a good size, it was a nice area that I liked.
0:09:14 > 0:09:15It was close to the Tube for work.
0:09:15 > 0:09:17And there was another couple sharing another room
0:09:17 > 0:09:20in the property which I was fully aware of.
0:09:20 > 0:09:22By the time I got on the Tube back to work,
0:09:22 > 0:09:26I'd decided that was going to be the flat for me.
0:09:26 > 0:09:29He signed a tenancy agreement and arranged to move in.
0:09:29 > 0:09:33But the welcome into his new home didn't go as planned.
0:09:33 > 0:09:35It was the first time I'd been in the property since I viewed it.
0:09:35 > 0:09:37And I put the key in the door
0:09:37 > 0:09:40and opened the door and the chain was locked from the inside.
0:09:40 > 0:09:44They hadn't told the other tenants who were there that I was moving in.
0:09:44 > 0:09:47It turned out to be the first in a long line of problems
0:09:47 > 0:09:49with London Homes.
0:09:49 > 0:09:50About three weeks later,
0:09:50 > 0:09:54I had someone come to the door from one of the energy companies,
0:09:54 > 0:09:56basically telling us that the bills hadn't been paid
0:09:56 > 0:09:58for the property and therefore
0:09:58 > 0:10:00they were coming to switch off the electricity and the gas.
0:10:00 > 0:10:03The bills were supposed to be paid by the agents
0:10:03 > 0:10:04as part of the contract.
0:10:04 > 0:10:07Then there were the unwelcome wake-up calls.
0:10:07 > 0:10:10Contractors coming out at 8.00 in the morning,
0:10:10 > 0:10:13basically coming to do work we didn't know anything about.
0:10:13 > 0:10:15There was no warning, no nothing.
0:10:15 > 0:10:17Basically just came in with their own keys
0:10:17 > 0:10:20and started drilling holes in the walls.
0:10:20 > 0:10:23And things were about to get worse.
0:10:23 > 0:10:25I came home one day
0:10:25 > 0:10:28and there was another person living in the living room.
0:10:28 > 0:10:31Yes, the agent had rented it out.
0:10:31 > 0:10:34There was now four people living in a two-bedroom flat.
0:10:34 > 0:10:37At this point, I had had enough.
0:10:37 > 0:10:41He tried to raise the issues with the agent, but with little success.
0:10:41 > 0:10:43Basically they just stopped talking to me.
0:10:43 > 0:10:47They stopped replying to e-mails, they wouldn't take my calls.
0:10:47 > 0:10:49And it got to the point where I just got fed up
0:10:49 > 0:10:52and basically said to them I would really like to end the contract
0:10:52 > 0:10:53and move out the flat.
0:10:53 > 0:10:56I tried to come to some kind of agreement with them
0:10:56 > 0:10:58about the rent - they basically said that I had a contract
0:10:58 > 0:11:00and they hadn't broken their contract.
0:11:00 > 0:11:02And that that was that.
0:11:02 > 0:11:04So, I eventually just cleaned the flat, took the keys back,
0:11:04 > 0:11:07got them to sign just to say I've returned the keys
0:11:07 > 0:11:10and I moved out a month earlier than I was supposed to.
0:11:10 > 0:11:13Nevertheless, Stephen honoured his side of the contract
0:11:13 > 0:11:17and paid the final month's rent, leaving him out of pocket.
0:11:17 > 0:11:19Then there was his deposit.
0:11:19 > 0:11:22I was expecting my deposit to be returned,
0:11:22 > 0:11:26cos the flat was in the same condition as it was when I moved in.
0:11:26 > 0:11:30And I expected to receive that within maybe two or three weeks
0:11:30 > 0:11:34of moving out of the property, if not sooner.
0:11:34 > 0:11:37But from there, that didn't happen.
0:11:37 > 0:11:39That left him another £1,000 down.
0:11:39 > 0:11:43Time, he thought, to pay a visit to London Homes in person.
0:11:43 > 0:11:46So I decided just to go down to the agents
0:11:46 > 0:11:48and try and speak to the manager.
0:11:48 > 0:11:52The manager basically came and spoke to me.
0:11:52 > 0:11:55Halfway through the conversation, she got up and left
0:11:55 > 0:11:57and went into the back office and never returned.
0:11:57 > 0:11:59So I was sitting for about 20 minutes,
0:11:59 > 0:12:01waiting for her to come back out
0:12:01 > 0:12:04and eventually I had to ask someone else, you know, "Where is she?
0:12:04 > 0:12:06"What's happening? Is she coming back out?"
0:12:06 > 0:12:07And they told me she was in a meeting
0:12:07 > 0:12:09and wouldn't be able to continue the conversation.
0:12:09 > 0:12:12Despite a number of e-mails and calls to the office,
0:12:12 > 0:12:15Stephen never heard any more about his deposit,
0:12:15 > 0:12:18which had a huge impact on him personally.
0:12:18 > 0:12:21The deposit that they had on hold for me
0:12:21 > 0:12:23would've gone onto another property.
0:12:23 > 0:12:26Not receiving that money made it very difficult
0:12:26 > 0:12:30to the fact that I ended up moving back to Scotland.
0:12:31 > 0:12:34But Stephen hadn't given up on his money.
0:12:34 > 0:12:37And after doing some research, he realised that the agents
0:12:37 > 0:12:38should have put his deposit
0:12:38 > 0:12:42into a government-backed protection scheme - only they hadn't.
0:12:42 > 0:12:45I was obviously quite angry that they hadn't followed, you know,
0:12:45 > 0:12:48followed the legal procedure that they should've done.
0:12:48 > 0:12:50So, where my money went, I don't know.
0:12:50 > 0:12:53I presume it's in the company's bank account.
0:12:53 > 0:12:56But, you know, it should've been protected for me.
0:12:56 > 0:12:59On the plus side, that meant he was entitled to compensation -
0:12:59 > 0:13:03up to three times the value of the deposit.
0:13:03 > 0:13:04The only way to get it, though,
0:13:04 > 0:13:07would be to take the lettings agent to court.
0:13:07 > 0:13:09When the company didn't defend the case,
0:13:09 > 0:13:11he got the outcome he wanted.
0:13:11 > 0:13:13Got a letter from the courts,
0:13:13 > 0:13:16basically to say that the judge had awarded the judgment in my favour,
0:13:16 > 0:13:19which was absolutely fantastic after...
0:13:19 > 0:13:23This is now nine months after I moved out of the flat.
0:13:23 > 0:13:26So it just felt, you know, that I was getting somewhere with it.
0:13:26 > 0:13:30The court ordered that he be paid back his last month's rent,
0:13:30 > 0:13:32his deposit and compensation.
0:13:32 > 0:13:34But London Homes never paid.
0:13:34 > 0:13:36I've now contacted the sheriffs
0:13:36 > 0:13:39because they are basically my last hope.
0:13:44 > 0:13:46The company which owes Stephen money
0:13:46 > 0:13:49is actually Education For London Limited,
0:13:49 > 0:13:52which trades as London Homes from their office in Camden.
0:13:52 > 0:13:55Sheriff Ken Warby is on his way there now
0:13:55 > 0:13:56to try to get the debt paid
0:13:56 > 0:14:00and he's anticipating a tricky job.
0:14:00 > 0:14:01As it's an estate agents,
0:14:01 > 0:14:03chances are you're not going to get too much
0:14:03 > 0:14:06in the way of assets there.
0:14:06 > 0:14:09Usually the odd PC, bit of office equipment.
0:14:10 > 0:14:13But we'll see how it goes when we get there.
0:14:13 > 0:14:16Ken's North London patch has its unique challenges.
0:14:16 > 0:14:20There's no parking outside the business.
0:14:20 > 0:14:22Let's have a look here.
0:14:22 > 0:14:24No, no, no.
0:14:25 > 0:14:28The joys of working in London.
0:14:30 > 0:14:32There we go, yeah. We can park here.
0:14:32 > 0:14:35Ah, that's not going to happen, is it?
0:14:37 > 0:14:41- Second time around the block. - Ah, yeah.
0:14:43 > 0:14:44Bingo.
0:14:47 > 0:14:50After managing to bag a space, he heads in.
0:14:50 > 0:14:52The staff are busy with customers.
0:14:52 > 0:14:55Ken's in no mood to hang around in the queue.
0:14:57 > 0:15:01Excuse me, sir. Sorry to bother you. Is there anyone in charge here?
0:15:01 > 0:15:03I don't have an appointment, no,
0:15:03 > 0:15:05I just need to speak to the person in charge here.
0:15:08 > 0:15:12- Yes, sir, are you in charge?- No. - You're not?- No.
0:15:12 > 0:15:14There appears to be some confusion.
0:15:14 > 0:15:17Nonetheless, the man seems willing to help.
0:15:17 > 0:15:19I need to speak to someone at Education For London Limited.
0:15:19 > 0:15:21- Yeah, yeah, we are they. - That's you?- Yes.
0:15:21 > 0:15:23Right, OK, my name's Mr Warby.
0:15:23 > 0:15:27An individual called Stephen McKinnon has a judgment
0:15:27 > 0:15:32against the company for, originally, £5,146. Do you know about this?
0:15:34 > 0:15:37At first, the man says he knows nothing about the case.
0:15:37 > 0:15:40But Ken is able to jog his memory.
0:15:40 > 0:15:43You remember the name now, yes?
0:15:43 > 0:15:46Well, I'm here now for the money in full.
0:15:46 > 0:15:48So, that's where we are.
0:15:48 > 0:15:49Do you make the...?
0:15:52 > 0:15:54Can you get him on the phone?
0:15:54 > 0:15:56OK, thank you.
0:15:58 > 0:16:01The boss of the company is apparently out to lunch.
0:16:01 > 0:16:04But the staff appear to be co-operative.
0:16:04 > 0:16:09They're going to get the boss on the phone and explain why I'm here.
0:16:09 > 0:16:12I've told him I need payment in full now,
0:16:12 > 0:16:14so we'll see where we go with that.
0:16:16 > 0:16:18The boss can't be reached.
0:16:18 > 0:16:21Instead, Ken is introduced to another senior staff member.
0:16:21 > 0:16:24- Hi, how are you?- Hello.
0:16:24 > 0:16:27- Hi, my name is Alejandra. - Hello, I'm Mr Warby.
0:16:27 > 0:16:31The woman says the company knew the tenant had been to court -
0:16:31 > 0:16:34but she says they didn't know the final details of the payment
0:16:34 > 0:16:37they needed to make. It also sounds like she can't pay today.
0:16:47 > 0:16:48Of course.
0:16:48 > 0:16:52The problem you've got is if you don't pay,
0:16:52 > 0:16:56I have to list the items, and organise removal of them.
0:16:56 > 0:16:59The woman is asking if they can pay in instalments.
0:16:59 > 0:17:02But Ken is holding his ground.
0:17:02 > 0:17:03The situation's this -
0:17:03 > 0:17:06as we're here now with a High Court warrant, we have to execute it.
0:17:06 > 0:17:09Unfortunately, we have to insist on full payment.
0:17:15 > 0:17:17What are you able to pay now?
0:17:19 > 0:17:21The woman does seem willing to pay,
0:17:21 > 0:17:23and with a substantial offer on the table
0:17:23 > 0:17:26and few sizeable assets to remove in the office,
0:17:26 > 0:17:28Ken is now willing to consider it.
0:17:29 > 0:17:33OK, so you make the first payment, that would be 3,270.06.
0:17:33 > 0:17:36When are you looking to clear the balance of 3,270?
0:17:38 > 0:17:39On the 16th of this month.
0:17:40 > 0:17:42Yeah, OK.
0:17:42 > 0:17:45- It will not kill me that much. - I can agree to that.
0:17:45 > 0:17:47- I can agree to it. Everyone's happy.- Yes.- That's cool.
0:17:47 > 0:17:49OK.
0:17:49 > 0:17:52They've struck a deal, and it looks like half of the money
0:17:52 > 0:17:56owed will be paid today, with the rest to follow in a week's time.
0:17:56 > 0:17:59But to be on the safe side, Ken will also get them
0:17:59 > 0:18:03to sign a controlled goods agreement for the assets here.
0:18:03 > 0:18:05I have to list items here as well and...
0:18:07 > 0:18:11In case you don't do it and then we come back.
0:18:11 > 0:18:13- LAUGHING:- Don't worry. - It's not going to happen,
0:18:13 > 0:18:15I understand that. It's just something we have to do.
0:18:15 > 0:18:18Meanwhile, the employee gives his side of the story
0:18:18 > 0:18:20of how the writ came about.
0:18:32 > 0:18:35In this case, the court clarified that Stephen was owed more
0:18:35 > 0:18:39than £5,000 - the man claims the company was never told.
0:18:50 > 0:18:55Additional fees and interest mean the bill's now more than £6,500 -
0:18:55 > 0:18:57with the company stumping up half today.
0:19:00 > 0:19:03- KEN LAUGHS - That's all right, sir, thank you.
0:19:03 > 0:19:04What a nice chap.
0:19:04 > 0:19:07- Thank you very much for being so nice about that.- Pleasure. Bye.
0:19:07 > 0:19:08Bye-bye.
0:19:08 > 0:19:12All in all, it's been a successful visit.
0:19:12 > 0:19:13That's a good deal.
0:19:13 > 0:19:16They happily paid the half, I've taken that
0:19:16 > 0:19:19and I'm pretty convinced they'll pay the balance within seven days.
0:19:21 > 0:19:23London Homes did pay the balance
0:19:23 > 0:19:26and Stephen McKinnon got his money back.
0:19:26 > 0:19:28I'd just like to say thank you to the sheriffs,
0:19:28 > 0:19:30they've done exactly what they said they'd do.
0:19:30 > 0:19:33I've received all the money that was due back to me,
0:19:33 > 0:19:36so I'm absolutely ecstatic. It's been a long year.
0:19:36 > 0:19:39His message to other people is don't be put off.
0:19:39 > 0:19:42I've done all this without any help from, you know, lawyers,
0:19:42 > 0:19:43done a lot of research myself.
0:19:43 > 0:19:46And it just shows you that if you took the time and patience,
0:19:46 > 0:19:49you know, you can win.
0:19:51 > 0:19:53If you've been ripped off
0:19:53 > 0:19:56and the person or company responsible refuses to pay you back,
0:19:56 > 0:20:00the first step is to make a claim in the County Court.
0:20:00 > 0:20:02It's simple to do this online,
0:20:02 > 0:20:05for a small fee, depending on the size of the claim.
0:20:05 > 0:20:08The court will review the evidence and if it finds in your favour,
0:20:08 > 0:20:11the debtor will be ordered to pay up.
0:20:11 > 0:20:14If they don't, then for a further £60,
0:20:14 > 0:20:16the High Court will grant a writ
0:20:16 > 0:20:19authorising the sheriffs to act on your behalf.
0:20:19 > 0:20:22If they're successful, you get all your money back.
0:20:25 > 0:20:29Lawrence and Kev are in Luton trying to reclaim a garage for its owner
0:20:29 > 0:20:32after the tenant stopped paying rent.
0:20:32 > 0:20:33But a car's blocking the door
0:20:33 > 0:20:37and a tow truck, which was promised, hasn't arrived,
0:20:37 > 0:20:40so now the landlords are trying to move the car themselves -
0:20:40 > 0:20:43much to Lawrence and Kev's disapproval.
0:20:43 > 0:20:44- Could well ping.- Yes.
0:20:44 > 0:20:46Their first attempt failed.
0:20:46 > 0:20:49CREAKING AND CLATTERING
0:20:49 > 0:20:52Now it's take two.
0:20:52 > 0:20:55- CREAKING - Knot's going to go.
0:20:55 > 0:20:56Not rated to pull that at all.
0:20:59 > 0:21:02This time, it works.
0:21:02 > 0:21:04- That'll do you.- That'll do.
0:21:04 > 0:21:06Yeah, remarkably enough,
0:21:06 > 0:21:11the double knot on the little garage towrope did the job.
0:21:11 > 0:21:15Now it's just a matter of getting through the door.
0:21:15 > 0:21:17MOTOR REVS
0:21:17 > 0:21:21A petrol grinder pretty much goes through everything and anything.
0:21:21 > 0:21:23Diamond-tip blade on it.
0:21:24 > 0:21:26Andy gets to work.
0:21:39 > 0:21:41He's through the hinges.
0:21:42 > 0:21:45And a crowbar finishes the job.
0:21:45 > 0:21:47That was it, was it?
0:21:47 > 0:21:50- There we go.- No problem.
0:21:53 > 0:21:56Inside, the garage has been left in a bit of a mess,
0:21:56 > 0:21:58and you need to watch your step,
0:21:58 > 0:22:02but much to the landlord's relief, there's no sign of any major damage
0:22:02 > 0:22:05and the equipment they own is still there.
0:22:05 > 0:22:08- Just a case of making it secure, then, isn't it?- Yeah.
0:22:11 > 0:22:15While work starts on the doors, Lawrence takes a look around.
0:22:15 > 0:22:19The tenant owes rent, and so, along with the writ to evict him,
0:22:19 > 0:22:22they've got another one to take control of goods,
0:22:22 > 0:22:23but there's nothing here of value.
0:22:23 > 0:22:27Certainly no sign of the supercars advertised outside.
0:22:27 > 0:22:28Works on some nice cars -
0:22:28 > 0:22:32Ferraris, Aston Martins, Lamborghinis, Porsches.
0:22:32 > 0:22:35Can't see many people rushing to bring their Lamborghini here,
0:22:35 > 0:22:38to be honest, but...hey-ho.
0:22:38 > 0:22:41The only things of interest are some dirt bikes,
0:22:41 > 0:22:43but it's not clear who they belong to.
0:22:43 > 0:22:46They haven't got number plates on them,
0:22:46 > 0:22:49so there's no real way of ascertaining ownership.
0:22:49 > 0:22:51Doubt they're street legal, to be honest.
0:22:51 > 0:22:54Another obstacle to enforcing the writ of control
0:22:54 > 0:22:57is that they have to serve the former tenant notice.
0:22:57 > 0:23:00I brought a notice of enforcement with me today
0:23:00 > 0:23:01in case he'd been here.
0:23:01 > 0:23:04If he'd turned up, I could've served him with the notice,
0:23:04 > 0:23:07but he hasn't, so we've now got to have an alternative address
0:23:07 > 0:23:09cos obviously this is no longer his address.
0:23:09 > 0:23:11Hopefully, he won't be able to get back in here.
0:23:14 > 0:23:18So, for now, all that's left to do is seal the property up,
0:23:18 > 0:23:22and this time the landlord's solicitor wants it done properly.
0:23:24 > 0:23:26We used commercial bailiffs initially.
0:23:26 > 0:23:28We got possession of the premises
0:23:28 > 0:23:32and the occupier broke back in the next day,
0:23:32 > 0:23:35so we then got a County Court bailiff to come round
0:23:35 > 0:23:39and, again, the occupier broke back in the next day,
0:23:39 > 0:23:42which is why the sheriffs are here.
0:23:42 > 0:23:46And they're not going to make the same mistake.
0:23:46 > 0:23:48Check out the fire exit.
0:23:48 > 0:23:50Apparently, this is how he got in last time.
0:23:50 > 0:23:52Yeah, he's nailed it all up.
0:23:52 > 0:23:57He seems to have screwed it up quite securely since he got back in,
0:23:57 > 0:23:59but I still see this as the weak point.
0:24:02 > 0:24:04So, we're just making extra sure...
0:24:05 > 0:24:08..that it's secured.
0:24:08 > 0:24:10And then it's time to head off,
0:24:10 > 0:24:14though not before enjoying a bit more attention from their fans.
0:24:14 > 0:24:18- She's been banging on about you guys for ages.- Oh, stop it!
0:24:18 > 0:24:19It's all coming out now.
0:24:19 > 0:24:21"The sheriffs are coming! The sheriffs are coming!"
0:24:21 > 0:24:24I hope she doesn't tell you everything what I say.
0:24:24 > 0:24:28- Oh, really? Sounds interesting. - You'll start blushing again.
0:24:28 > 0:24:31- Might do.- Yes. - SHE LAUGHS
0:24:32 > 0:24:35Quite nice to not be getting abused.
0:24:35 > 0:24:39Makes a change. But no, no, it's nice.
0:24:39 > 0:24:40Job done.
0:24:42 > 0:24:44Off for breakfast.
0:24:45 > 0:24:48- There you go. There's your keys. - Cheers then.
0:24:48 > 0:24:51- See you later. - Very nice to meet you, guys.
0:24:51 > 0:24:54- Thank you. - Yeah, thank you very much.
0:24:54 > 0:24:57The premises is safely back in the hands of its relieved owners,
0:24:57 > 0:25:00and with another successful job in the bag,
0:25:00 > 0:25:02the sheriffs are on their way.
0:25:05 > 0:25:09Sheriffs are now officially known as High Court Enforcement Agents,
0:25:09 > 0:25:11and they'll collect the money you're owed.
0:25:11 > 0:25:14My job is to collect in full or remove goods.
0:25:14 > 0:25:17They've got more powers of entry than bailiffs.
0:25:17 > 0:25:20We don't have to take any notice of your security protocol, I'm afraid.
0:25:20 > 0:25:23And there's no limit on the size of the debts they can pursue.
0:25:23 > 0:25:26£1.6 million.
0:25:26 > 0:25:28Their fees are set by the government,
0:25:28 > 0:25:31which debtors have to pay on top of what they already owe.
0:25:31 > 0:25:34Thank you very much. See you later.
0:25:34 > 0:25:36If the sheriffs can't recover any of your money,
0:25:36 > 0:25:39there's a fee of £75 plus VAT.
0:25:48 > 0:25:50All too often, the sheriffs deal with cases
0:25:50 > 0:25:54where there's more than one company trading from the same address.
0:25:54 > 0:25:56Debts owed by companies like these
0:25:56 > 0:25:59are among the hardest for the sheriffs to collect,
0:25:59 > 0:26:03as it can be difficult to determine which business owns the assets.
0:26:03 > 0:26:05In Manchester, Sheriff Alan Pennington
0:26:05 > 0:26:08is about to become embroiled in just such a case.
0:26:08 > 0:26:10Yeah, I'm off to serve a High Court writ.
0:26:10 > 0:26:15The company's called Sal-Ford & Vauxhall Limited.
0:26:15 > 0:26:17Sal-Ford & Vauxhall,
0:26:17 > 0:26:20which has no connection to the car manufacturer Vauxhall,
0:26:20 > 0:26:25owes £2,500, but the chances of getting paid aren't looking good.
0:26:25 > 0:26:28The company has applied to be dissolved.
0:26:28 > 0:26:32Alan has been to visit once already, but found it shut.
0:26:32 > 0:26:34We did leave a letter at the first instance.
0:26:34 > 0:26:36We've had no reply from that letter.
0:26:36 > 0:26:39But it's one of those cases where we need to really make contact
0:26:39 > 0:26:42to try and get this resolved for the claimant.
0:26:44 > 0:26:47That claimant is lifelong mechanic Dilwyn Stoole
0:26:47 > 0:26:49from Newport in South Wales.
0:26:49 > 0:26:52He came into contact with Sal-Ford & Vauxhall
0:26:52 > 0:26:53when he was looking for a new engine
0:26:53 > 0:26:56for a second-hand car he was fixing up.
0:26:56 > 0:26:58I bought a Fiesta which had an engine problem.
0:26:58 > 0:27:02It was overheating, so, obviously, we had to replace the engine,
0:27:02 > 0:27:04so I thought, "Well, I'll put a nice, low-mileage engine in
0:27:04 > 0:27:06"and it'll last me a few years."
0:27:06 > 0:27:09To find the engine he wanted, he posted on internet forums
0:27:09 > 0:27:11and received a number of offers,
0:27:11 > 0:27:13but one particular engine stood out -
0:27:13 > 0:27:16from a dealer based in the Manchester area.
0:27:16 > 0:27:2131,000 miles. Came out of a very modern vehicle.
0:27:21 > 0:27:24Despite having lower quotes, I picked Sal-Ford & Vauxhall
0:27:24 > 0:27:27because they promised me this engine was a low-mileage,
0:27:27 > 0:27:28clean, tidy engine.
0:27:28 > 0:27:33Dilwyn paid £705 to Sal-Ford & Vauxhall for a new engine
0:27:33 > 0:27:35in exchange for his old one,
0:27:35 > 0:27:38and within a few days, a van arrived with the new engine.
0:27:38 > 0:27:40The minute he dropped the pallet on the floor
0:27:40 > 0:27:43and I took off the wrapping, the engine was in a dreadful state.
0:27:43 > 0:27:46The sump was smashed. There were parts of the engine broke.
0:27:46 > 0:27:49I've taken a video which proves the problems.
0:27:49 > 0:27:51- ON VIDEO:- 'The gold plug is snapped in the block
0:27:51 > 0:27:53'and the injector is totally loose.'
0:27:53 > 0:27:55There was no vacuum pump on it.
0:27:55 > 0:27:59'This engine supposedly has done 30,000 miles
0:27:59 > 0:28:01'and this is a clutch we've taken out of it,
0:28:01 > 0:28:04'and as you can see, it's on the rivets.'
0:28:04 > 0:28:07I honestly think this engine had done 130,000 miles.
0:28:07 > 0:28:09It was almost a scrap engine.
0:28:09 > 0:28:13It really wasn't the engine that these people had promised me.
0:28:13 > 0:28:17Dilwyn wasted no time in ringing up Sal-Ford & Vauxhall to complain
0:28:17 > 0:28:18and spoke to a woman there.
0:28:18 > 0:28:22The initial response was, "Oh, we must have sent you the wrong engine.
0:28:22 > 0:28:23"We're just a depot here.
0:28:23 > 0:28:25"Where the engine was was a different building."
0:28:25 > 0:28:27And I said, "Well, I was really disappointed
0:28:27 > 0:28:29"and rejecting the engine."
0:28:29 > 0:28:34I told her straight, "This isn't the engine we talked about
0:28:34 > 0:28:36"and, you know, I don't want it."
0:28:36 > 0:28:40Dilwyn thought the dealer would send him a complete replacement,
0:28:40 > 0:28:43and sure enough, a few days later, there was a delivery,
0:28:43 > 0:28:45but it wasn't what he was expecting.
0:28:45 > 0:28:48On the Wednesday or the Thursday, some parts arrived,
0:28:48 > 0:28:50which were the parts I'd described to her as being broken.
0:28:50 > 0:28:52I immediately got on the phone to her and said,
0:28:52 > 0:28:56you know, that wasn't enough. I needed for the engine to go back.
0:28:56 > 0:28:58After a few days of bickering and barking,
0:28:58 > 0:29:01she promised that the engine would be picked back up.
0:29:01 > 0:29:04A week later, it hadn't been.
0:29:05 > 0:29:08And that was the start of a pattern which kept repeating.
0:29:08 > 0:29:11Another week went by, the engine hadn't been picked up.
0:29:11 > 0:29:13Back on the phone again.
0:29:13 > 0:29:15She explained there was another problem -
0:29:15 > 0:29:16the van wouldn't come down the lane.
0:29:16 > 0:29:20The excuses Sal-Ford & Vauxhall made were absolutely ridiculous.
0:29:20 > 0:29:22In the end, the woman at Sal-Ford & Vauxhall
0:29:22 > 0:29:24came up with a new solution.
0:29:24 > 0:29:28She said the best thing to do would be to send it back at my expense.
0:29:28 > 0:29:30- I said, "Well, at my expense?" - HE LAUGHS
0:29:30 > 0:29:33And she said, "Yeah, it's not a problem.
0:29:33 > 0:29:36"We'll refund you with the full refund.
0:29:36 > 0:29:38"We'll give you the cost of whatever it cost
0:29:38 > 0:29:41"to send the engine back." Which I did.
0:29:41 > 0:29:45Dilwyn was now £755 down
0:29:45 > 0:29:47and still didn't have a working engine for his van.
0:29:47 > 0:29:50Eventually, a cheque arrived from Sal-Ford & Vauxhall,
0:29:50 > 0:29:55but for just £250, so Dilwyn refused to cash it,
0:29:55 > 0:29:58holding out for the full refund he'd been promised.
0:29:58 > 0:30:01I was really, really polite. I wasn't going to wind anybody up.
0:30:01 > 0:30:03I wanted somebody to help me,
0:30:03 > 0:30:06but I was just fobbed off week after week after week.
0:30:06 > 0:30:08It was promises and the engine wasn't forthcoming.
0:30:08 > 0:30:10It was never going to come.
0:30:10 > 0:30:13So, I'm probably into this the best part of a grand now.
0:30:13 > 0:30:15I'm thinking, "Whatever. Now I've got to go all the way."
0:30:15 > 0:30:17So, I did.
0:30:17 > 0:30:19Dilwyn filed a claim against Sal-Ford & Vauxhall
0:30:19 > 0:30:21in the County Court.
0:30:21 > 0:30:23It's something he'd never done before
0:30:23 > 0:30:26and was pleasantly surprised by the process.
0:30:26 > 0:30:27It's so easy to do that.
0:30:27 > 0:30:30On a computer, it takes a couple of hours.
0:30:30 > 0:30:32Don't ever be afraid to take anybody to County Court.
0:30:32 > 0:30:35But while winning the case against the dealer in court
0:30:35 > 0:30:36proved to be easy...
0:30:36 > 0:30:38They didn't even turn up. They had no defence.
0:30:38 > 0:30:40They didn't even bother going to court.
0:30:40 > 0:30:42..getting the money back wasn't.
0:30:42 > 0:30:45I won by default. They've lost the case
0:30:45 > 0:30:47and they're still not forthcoming with the money,
0:30:47 > 0:30:50so I'm really annoyed to think that this guy has supplied me
0:30:50 > 0:30:53with an engine that wasn't what he said it was.
0:30:53 > 0:30:54He's taken my money,
0:30:54 > 0:30:57he's made me send it back at my expense
0:30:57 > 0:30:59and now he's doing a runner.
0:30:59 > 0:31:01And that's why the next step for Dilwyn
0:31:01 > 0:31:03has been to enlist the help of the sheriffs.
0:31:03 > 0:31:05You can ignore letters.
0:31:05 > 0:31:07You can't ignore someone who's there with an order
0:31:07 > 0:31:10and a bit of authority, you know, so...
0:31:10 > 0:31:12I've seen the programmes and I've watched the sheriffs in action
0:31:12 > 0:31:14and I'm still hoping that
0:31:14 > 0:31:17the sheriffs can go in there and retrieve my money, yes.
0:31:27 > 0:31:31Sheriff Alan Pennington is en route to Sal-Ford & Vauxhall,
0:31:31 > 0:31:35and after his previous visit, has got some idea of what to expect.
0:31:35 > 0:31:38It presents itself as a very large area
0:31:38 > 0:31:41of scrap cars and metal.
0:31:41 > 0:31:44Both main gates to the premises were padlocked.
0:31:44 > 0:31:47As the company has applied for dissolution,
0:31:47 > 0:31:49it might no longer be trading,
0:31:49 > 0:31:53but there are some indications it's not all over just yet.
0:31:53 > 0:31:56I spoke to a neighbour from a local business
0:31:56 > 0:31:58who basically said they come and go.
0:31:58 > 0:32:02They're not always there each day. They arrive at different times.
0:32:02 > 0:32:05Alan's determined to get Dilwyn's money back
0:32:05 > 0:32:07before the company dissolution is completed
0:32:07 > 0:32:11and its assets are gone, but will today be his day?
0:32:11 > 0:32:14Looks like the gates are padlocked again.
0:32:17 > 0:32:21Or maybe they're not. Let's just have a quick look.
0:32:24 > 0:32:25It's open.
0:32:25 > 0:32:30The gates are open after all, so Alan is allowed to go in.
0:32:30 > 0:32:31Hello?
0:32:32 > 0:32:34Hello?
0:32:34 > 0:32:36At first, there's no sign of life,
0:32:36 > 0:32:39but then a man appears, keeping his back to our camera.
0:32:39 > 0:32:43Oh, hello, sir. Looking for Mr Khan.
0:32:44 > 0:32:46Mr Khan.
0:32:50 > 0:32:53This is Sal-Ford & Vauxhall Limited, yeah?
0:32:56 > 0:32:58Can you get him on the phone for me, kid?
0:32:58 > 0:33:00I'm from the High Court. I've got a High Court writ.
0:33:02 > 0:33:03Thank you.
0:33:03 > 0:33:05Although Dilwyn applied for a writ
0:33:05 > 0:33:07in the name of Sal-Ford & Vauxhall Limited,
0:33:07 > 0:33:11the company's full name is Sal-Ford & Vauxhall Spares Limited.
0:33:11 > 0:33:14- Mr Khan is its owner. - Is he coming, bud?
0:33:15 > 0:33:16Is he coming?
0:33:16 > 0:33:18Thank you.
0:33:18 > 0:33:21Alan's on the phone when Mr Khan arrives.
0:33:23 > 0:33:25I'll explain to you in a minute, sir.
0:33:27 > 0:33:30Mr Khan asks our cameraman to leave.
0:33:30 > 0:33:31Put the camera down.
0:33:32 > 0:33:35He tells Alan the business here is a different company
0:33:35 > 0:33:38and he's got the documents to prove it.
0:33:39 > 0:33:42He then marches him off the premises.
0:34:01 > 0:34:03- You go and get me your proof. - I will.
0:34:03 > 0:34:06Obstructing the work of a High Court enforcement agent
0:34:06 > 0:34:08is illegal and Alan gets straight on the phone.
0:34:10 > 0:34:14Hello, sir. My name's Mr Pennington from the High Court Sheriffs Office.
0:34:14 > 0:34:15Can I have the police, please?
0:34:18 > 0:34:20It's 1A Sutherland Street.
0:34:20 > 0:34:22Meanwhile, Mr Khan walks off.
0:34:24 > 0:34:26Just basically told me to get out of the property
0:34:26 > 0:34:30and for my own safety I did that, but he manhandled me out.
0:34:31 > 0:34:34Thanks very much. Thanks for your time. Bye-bye. Bye.
0:34:34 > 0:34:38And Alan isn't impressed by Mr Khan's behaviour.
0:34:38 > 0:34:39He wasn't prepared to listen to me.
0:34:39 > 0:34:43He was being abusive and basically escorted me out,
0:34:43 > 0:34:44manhandling me to the gate.
0:34:44 > 0:34:46He's then left
0:34:46 > 0:34:48and there are two other people still in the property.
0:34:48 > 0:34:51I've called for the police cos as far as I'm concerned,
0:34:51 > 0:34:53I've been assaulted whilst doing my duty,
0:34:53 > 0:34:58and whether we speak to Mr Khan today again, I'm not sure.
0:34:58 > 0:35:01The company which sold Dilwyn the duff engine
0:35:01 > 0:35:03is based at this scrapyard,
0:35:03 > 0:35:07but it sounds like Mr Khan might have a second company here, too.
0:35:07 > 0:35:09Finding out whether any assets belong to the debtor -
0:35:09 > 0:35:13Sal-Ford & Vauxhall - could be tricky.
0:35:13 > 0:35:17Now Mr Khan's returned brandishing some paperwork.
0:35:17 > 0:35:20I'll speak to you, Mr Khan, when the police arrive, OK?
0:35:20 > 0:35:23- Take my number.- You've assaulted... - I assaulted nobody.- Yes, you have.
0:35:23 > 0:35:25No, I haven't. I asked you to leave the premises.
0:35:25 > 0:35:27You've assaulted me, manhandled me.
0:35:27 > 0:35:30You've assaulted me and manhandled me out of the premises.
0:35:30 > 0:35:33- I escorted you out.- No, you didn't. - It's a dangerous place, mate.
0:35:33 > 0:35:35You can't be in there. That's why the gate's shut.
0:35:35 > 0:35:37It's a dangerous place where you are, Mr Khan,
0:35:37 > 0:35:38because you assaulted me
0:35:38 > 0:35:41- and forced me out of the premises. - I barely touched you.
0:35:41 > 0:35:44Alan doesn't want to speak to Mr Khan without the police present,
0:35:44 > 0:35:48but they still haven't arrived and Mr Khan's come back for more.
0:35:48 > 0:35:51- You opened that gate and walked in. - That's right. It wasn't locked.
0:35:51 > 0:35:54- You're not allowed to do that. - I'm entitled to move in.
0:35:54 > 0:35:57- If it's open, I'll walk in peacefully.- It's a dangerous place.
0:35:57 > 0:35:59You've come to the wrong place.
0:35:59 > 0:36:01I even told you you have the wrong place
0:36:01 > 0:36:02and I've asked you nicely,
0:36:02 > 0:36:05"Come to my office and we can speak about this," but no.
0:36:05 > 0:36:08What's all that about? I've got things to do.
0:36:08 > 0:36:11- Leave, then.- I'm telling you, take my number, give me a call.
0:36:11 > 0:36:13No, I'm going to deal with you here.
0:36:13 > 0:36:17- Right, there's the stuff you need. - Let's see.- OK?
0:36:17 > 0:36:21Mr Khan hands over paperwork relating to his second company -
0:36:21 > 0:36:23Sal-Ford Auto Spares Limited -
0:36:23 > 0:36:26including invoices for some of the items in the yard.
0:36:26 > 0:36:29There's an invoice for Sal-Ford Auto Spares.
0:36:29 > 0:36:30That's the company here.
0:36:30 > 0:36:33Everything in there is owned by that company.
0:36:33 > 0:36:36So, if you go and touch anything, it's going to be illegal, isn't it?
0:36:36 > 0:36:39OK? Thank you very much. Thank you.
0:36:39 > 0:36:41Thank you. Goodbye.
0:36:42 > 0:36:45With that, Mr Khan makes his exit.
0:36:45 > 0:36:47You've got my number.
0:36:47 > 0:36:51The gates to the yard are locked and the police never turned up,
0:36:51 > 0:36:53which means Alan's hands are tied.
0:36:53 > 0:36:55There's nothing we can do at this stage.
0:36:55 > 0:36:59I've only gone in the premises this morning because the gates were open.
0:36:59 > 0:37:00Those gates have now been locked
0:37:00 > 0:37:03and I don't have right of access unless the court allow me,
0:37:03 > 0:37:05so I'll take direction from the office
0:37:05 > 0:37:09over the next few weeks and we go from there, really.
0:37:09 > 0:37:13The sheriffs now know this case is going to be tough to enforce.
0:37:13 > 0:37:16It's likely Sal-Ford & Vauxhall Spares Limited
0:37:16 > 0:37:18has few, if any, assets left.
0:37:19 > 0:37:22Also, as Dilwyn didn't use the company's full name
0:37:22 > 0:37:24when he took them to court,
0:37:24 > 0:37:27the sheriffs are now concerned the debtor will use that
0:37:27 > 0:37:29as yet another excuse not to pay.
0:37:30 > 0:37:33They've advised Dilwyn to apply for a new writ,
0:37:33 > 0:37:36but instead, he's decided to let the matter go.
0:37:37 > 0:37:39It was disappointing. Just annoyed to think
0:37:39 > 0:37:42this man has got away with what he's got away with.
0:37:42 > 0:37:43Although Mr Khan
0:37:43 > 0:37:46remains the owner of Sal-Ford & Vauxhall Spares Limited,
0:37:46 > 0:37:48he told us that...
0:38:03 > 0:38:07It's 9am and Craig Wild and Tommy Coyle are in the van
0:38:07 > 0:38:09travelling through the East Midlands.
0:38:09 > 0:38:11They're on their way to see a household name
0:38:11 > 0:38:14normally thought of as the best of British.
0:38:14 > 0:38:17Rolls-Royce, in fact.
0:38:17 > 0:38:20Rolls-Royce owes money as a result of a personal injury claim
0:38:20 > 0:38:23made by a former worker who suffered hearing loss
0:38:23 > 0:38:25from operating machinery.
0:38:25 > 0:38:28Although the company settled the majority of the claim,
0:38:28 > 0:38:31some legal costs are outstanding.
0:38:31 > 0:38:35£1,500. We're off there now to try and get the money.
0:38:35 > 0:38:37It's the aerospace division of the business
0:38:37 > 0:38:39that the sheriffs are visiting,
0:38:39 > 0:38:41but the name on the writ is just one part
0:38:41 > 0:38:43of a complex company structure.
0:38:43 > 0:38:49It's Rolls-Royce Industrial Power Engineering (Overseas Projects) Limited.
0:38:49 > 0:38:51So, we've done a bit of digging.
0:38:51 > 0:38:54It is, as a limited company, non-trading,
0:38:54 > 0:38:57but it's part of a group of companies belonging to Rolls-Royce.
0:38:59 > 0:39:00This'll be a massive place, mate.
0:39:00 > 0:39:03I've got a feeling it's going to be big, yeah.
0:39:03 > 0:39:07It's not long before the Rolls-Royce complex comes into view.
0:39:07 > 0:39:11- Big place, this, isn't it? - It's all that over there.
0:39:15 > 0:39:17We want the main reception, don't we?
0:39:19 > 0:39:20The site's huge,
0:39:20 > 0:39:25so finding the right person to deal with is not going to be easy.
0:39:25 > 0:39:28Time to start knocking on doors.
0:39:28 > 0:39:30Hello there, sir. I'm an enforcement agent.
0:39:30 > 0:39:33Can I speak to someone from finance?
0:39:33 > 0:39:37- G-wing?- G-wing.- How do I get there? - Turn left.- Turn left.
0:39:37 > 0:39:40- And head through this way. - Brilliant. OK, thank you very much.
0:39:42 > 0:39:46Simple, easy-to-follow directions.
0:39:46 > 0:39:49- I'm sure he said G-wing or G-zone?- G-something.
0:39:49 > 0:39:50G-zone, G-wing or something.
0:39:50 > 0:39:53- G-something like that, though, isn't it?- Yeah, I think so.
0:39:53 > 0:39:55- Is it that way or this way? - This way. This way, mate.
0:39:57 > 0:40:00C-wing, this is. I'm sure he said G-wing.
0:40:00 > 0:40:02- Well, we'll try.- We'll ask in here.
0:40:03 > 0:40:07It's just...it's getting through to the right person, isn't it?
0:40:07 > 0:40:10- Somewhere this big.- These places always are, aren't they?
0:40:10 > 0:40:13Hello there. I need to speak to someone in finance.
0:40:13 > 0:40:14Is that possible?
0:40:16 > 0:40:18I don't think they do, no.
0:40:18 > 0:40:20They're not going to know I'm here, no.
0:40:24 > 0:40:25Thank you.
0:40:26 > 0:40:30Despite being in the wrong wing, the sheriffs are offered a seat
0:40:30 > 0:40:33and promised someone will come along to deal with them.
0:40:33 > 0:40:37I think he's finding whoever authorised that initial payment.
0:40:37 > 0:40:39They'll be aware of the payment, hopefully,
0:40:39 > 0:40:41and then they can just sort out the balance.
0:40:41 > 0:40:46As an £11,500 payment's already been made towards the claim,
0:40:46 > 0:40:48the guys are hoping the finance department
0:40:48 > 0:40:52will know the details of the case, but it might not be that simple.
0:40:52 > 0:40:55Most people go, "Yeah, I remember him cos it's 11.5 G's,"
0:40:55 > 0:40:57but 11.5 G's to these is small change.
0:40:58 > 0:41:01Moments later, we're asked to stop filming...
0:41:04 > 0:41:05..and we have to leave.
0:41:08 > 0:41:12After an hour of talking to various company representatives,
0:41:12 > 0:41:15Craig comes outside to update us.
0:41:15 > 0:41:16As we thought,
0:41:16 > 0:41:18we've had to go through several layers of the hierarchy.
0:41:18 > 0:41:20They've found the details.
0:41:20 > 0:41:25The majority of the actual payment was made by Rolls-Royce's insurers.
0:41:25 > 0:41:29However, they've neglected to pay the court costs for the claimant.
0:41:30 > 0:41:33As the matter was being dealt with by its insurers,
0:41:33 > 0:41:37the Rolls-Royce staff are unsure why it hadn't been settled in full,
0:41:37 > 0:41:40but they've agreed to look into it and an hour and a half later,
0:41:40 > 0:41:43Tommy and Craig are back.
0:41:43 > 0:41:46It's all about talking to the right person and going up the chain.
0:41:46 > 0:41:50Yeah, we took some time, eventually got the company lawyer down.
0:41:50 > 0:41:51He agreed this needs to be paid.
0:41:52 > 0:41:55And now it has been, in full.
0:41:55 > 0:41:58It's another successful result for the sheriffs.
0:42:00 > 0:42:02If we have the writ,
0:42:02 > 0:42:05the court's saying you have to pay it, and you will pay it.
0:42:06 > 0:42:10Rolls-Royce told us, "Once we were made aware of the oversight
0:42:10 > 0:42:13"that led to the non-payment in this case, we..."
0:42:35 > 0:42:38High Court enforcement agents are no strangers
0:42:38 > 0:42:40to a bit of detective work.
0:42:40 > 0:42:43Unsurprisingly, some debtors aren't keen to pay up
0:42:43 > 0:42:46and it's down to the sheriffs to do whatever they can
0:42:46 > 0:42:47to track down their assets.
0:42:50 > 0:42:52They don't yet know it, but in Kent this morning,
0:42:52 > 0:42:55Lawrence and Kev have just such a day ahead of them.
0:42:56 > 0:43:02We're going to Mid Kent Generators looking for £6,960 this morning.
0:43:03 > 0:43:06The money is owed to a supplier, which rented equipment
0:43:06 > 0:43:09to Mid Kent Generators and took the company to court
0:43:09 > 0:43:11when they didn't get paid.
0:43:11 > 0:43:13A judgment was awarded in their favour,
0:43:13 > 0:43:15but as they still didn't get their money back,
0:43:15 > 0:43:19the sheriffs are going to pay Mid Kent Generators a visit.
0:43:20 > 0:43:21But as they get near,
0:43:21 > 0:43:24it doesn't look like the address on the writ
0:43:24 > 0:43:26is leading to a commercial premises.
0:43:27 > 0:43:29So, it is residential, then.
0:43:29 > 0:43:32Looking for a company but at a residential.
0:43:32 > 0:43:35It's not...it's not great.
0:43:35 > 0:43:40You wouldn't have thought there was potentially any assets here.
0:43:40 > 0:43:42Mind you, at least we're here sort of early enough
0:43:42 > 0:43:44that we might catch him.
0:43:44 > 0:43:46It's not a good start.
0:43:46 > 0:43:48This looks like the company director's house,
0:43:48 > 0:43:51and any assets will probably belong to him personally,
0:43:51 > 0:43:53not the debtor company.
0:43:56 > 0:43:59At least someone is in.
0:43:59 > 0:44:01Morning. I'm looking for Mid Kent Generators.
0:44:04 > 0:44:07Um, is it Mr Monger, the director?
0:44:07 > 0:44:08My name's Mr Grix.
0:44:08 > 0:44:10I'm an enforcement agent, as is my colleague.
0:44:10 > 0:44:13We've got a High Court writ against Mid Kent Generators.
0:44:13 > 0:44:15But Mr Monger says he doesn't recognise
0:44:15 > 0:44:18the name of the company that's taken him to court.
0:44:19 > 0:44:21No idea who they are?
0:44:21 > 0:44:23Right, well, we've got a High Court writ in their favour
0:44:23 > 0:44:26and we're ordered out today to take control of goods
0:44:26 > 0:44:30to the value of £6,960.48.
0:44:30 > 0:44:32The company has been dissolved?
0:44:32 > 0:44:35Right. When was the company dissolved?
0:44:37 > 0:44:39A bad start has got even worse.
0:44:39 > 0:44:42They've found the director, but if the company is defunct,
0:44:42 > 0:44:44it might be the end of the road.
0:44:44 > 0:44:48Lawrence, however, isn't going to give up without some proof.
0:44:48 > 0:44:51So, can you evidence that the company has got no money?
0:44:51 > 0:44:54Company bank accounts? Something like that?
0:44:54 > 0:44:57- Have you got evidence that it was dissolved?- No.
0:44:57 > 0:45:00Have you got your dissolution paperwork? No?
0:45:00 > 0:45:03Mr Monger seems vague on the details,
0:45:03 > 0:45:05so Lawrence fills him in.
0:45:05 > 0:45:07I'll tell you what it's about cos we've got notes here.
0:45:07 > 0:45:11Hire of four generators at different sites in Kent and Surrey,
0:45:11 > 0:45:14court costs, interest and returned cheque fees.
0:45:14 > 0:45:17So, you've obviously bounced cheques on him,
0:45:17 > 0:45:20so you can't say you don't know what it's all about, I'm afraid.
0:45:20 > 0:45:23Mr Monger now says he does know about the case,
0:45:23 > 0:45:26but that he knew the claimant company under a different name.
0:45:26 > 0:45:30He says he thought the court case against him had been dropped.
0:45:30 > 0:45:32Have you got paperwork to that effect?
0:45:33 > 0:45:35Do you want to see if you can find that?
0:45:37 > 0:45:40The man disappears inside to look for his court documents.
0:45:40 > 0:45:42In the meantime, Lawrence checks the status
0:45:42 > 0:45:45of Mid Kent Generators on the internet.
0:45:46 > 0:45:50Oh, no, it's not dissolved. The company's house is still live.
0:45:51 > 0:45:55When Mr Monger returns, he says he can't find the paperwork,
0:45:55 > 0:45:58but is still adamant that the company has ceased trading
0:45:58 > 0:46:00three weeks ago and has no assets.
0:46:02 > 0:46:05The only thing here is an old VW Golf
0:46:05 > 0:46:07that probably doesn't belong to the company,
0:46:07 > 0:46:11and certainly isn't worth enough to cover the seven grand he owes.
0:46:12 > 0:46:16Getting nowhere, Lawrence decides to give the man some time
0:46:16 > 0:46:18to prove his side of the story.
0:46:18 > 0:46:19Right, well, I'll give you that.
0:46:19 > 0:46:23- It's got my contact details on it... - Yeah.- ..down the bottom there.- OK.
0:46:23 > 0:46:27You need to send any evidence you've got with regards to assets,
0:46:27 > 0:46:28what have you.
0:46:28 > 0:46:32OK, I'll give you five days to get that sorted. OK?
0:46:32 > 0:46:34- Thank you.- Bye-bye.
0:46:36 > 0:46:39But Lawrence isn't done with Mid Kent Generators
0:46:39 > 0:46:40for today just yet.
0:46:40 > 0:46:42He's not sure he's getting the full story
0:46:42 > 0:46:45and wants to make some further investigations.
0:46:45 > 0:46:47It was all very evasive.
0:46:47 > 0:46:50He's saying the company's liquidated, which it isn't.
0:46:50 > 0:46:54He has no assets, no money. He can't evidence any of that at the moment.
0:46:54 > 0:46:57Mr Monger might not have given much away,
0:46:57 > 0:47:01but he did provide an address which he says his company traded from.
0:47:01 > 0:47:04What he doesn't know is that Lawrence's notes also include
0:47:04 > 0:47:07a second address, which he didn't mention.
0:47:08 > 0:47:12Although it's a 50-mile round trip, Lawrence wants to check them out,
0:47:12 > 0:47:16starting with the address that Mr Monger didn't volunteer.
0:47:16 > 0:47:17There we go.
0:47:17 > 0:47:19The address leads them to a trading estate,
0:47:19 > 0:47:24but the unit in question seems to have someone else's name on it.
0:47:24 > 0:47:25Yeah, that's not it.
0:47:25 > 0:47:28That's an empty unit being refurbished, isn't it?
0:47:29 > 0:47:31He's gone from here.
0:47:31 > 0:47:34But we now know it's definitely not here.
0:47:34 > 0:47:36So far, the man's story is holding up
0:47:36 > 0:47:39and the road trip might be a waste of time.
0:47:39 > 0:47:41Still, they head to the second address -
0:47:41 > 0:47:45the one Mr Monger did give them - hoping for better luck.
0:47:45 > 0:47:47- All right, at the back.- The end one.
0:47:47 > 0:47:48When they arrive,
0:47:48 > 0:47:51Lawrence immediately spots something suspicious.
0:47:51 > 0:47:53Got milk.
0:47:53 > 0:47:56There's fresh milk at the door.
0:47:56 > 0:47:58And there's only one day's worth of post there.
0:47:58 > 0:48:00He's coming here.
0:48:00 > 0:48:02And the milkman wouldn't keep delivering.
0:48:02 > 0:48:05If he sees an empty unit and doesn't get paid,
0:48:05 > 0:48:08he's not going to keep coming here and delivering milk.
0:48:08 > 0:48:10If he's not actually trading out of here,
0:48:10 > 0:48:15he's certainly coming back here on a fairly regular basis, I would say,
0:48:15 > 0:48:17and there could well be some assets in there.
0:48:21 > 0:48:24Although there's nothing valuable visible through the windows,
0:48:24 > 0:48:26Lawrence needs to know for sure,
0:48:26 > 0:48:29so he goes on the hunt for more evidence.
0:48:30 > 0:48:33Mid Kent Generators - is he still running out of next door?
0:48:33 > 0:48:37The man in the neighbouring unit says that they have indeed gone.
0:48:37 > 0:48:39All right. Cheers.
0:48:39 > 0:48:42It sounds like the company has stopped trading,
0:48:42 > 0:48:43just like Mr Monger said,
0:48:43 > 0:48:46but Lawrence isn't giving up altogether
0:48:46 > 0:48:47on the hope of finding something.
0:48:47 > 0:48:50He may not be running out of here,
0:48:50 > 0:48:55but, you know, three weeks, sold all his assets?
0:48:55 > 0:48:56It's unlikely.
0:48:58 > 0:49:01But in the end, Lawrence never needs to discover
0:49:01 > 0:49:03whether the company still has any assets.
0:49:03 > 0:49:05Their visit to Mr Monger earlier
0:49:05 > 0:49:07appears to have prompted him into action.
0:49:07 > 0:49:10Soon afterwards, he enters a payment plan
0:49:10 > 0:49:12in order to clear his debt to the supplier.
0:49:17 > 0:49:19Mr Monger told us...
0:49:32 > 0:49:33And he says...
0:49:45 > 0:49:48In North London, Ken is on his way to a heavy-duty job.
0:49:48 > 0:49:51He's chasing a debt owed by a company
0:49:51 > 0:49:54specialising in construction machinery.
0:49:54 > 0:49:56We're going to Hunter Plant Hire Limited.
0:49:56 > 0:49:59Hunter Plant Hire has tried to sue a demolition company
0:49:59 > 0:50:03for unpaid invoices, but the case was dismissed.
0:50:03 > 0:50:05They were ordered to pay their opponents' legal costs,
0:50:05 > 0:50:09but haven't, so now it's down to Ken to collect.
0:50:09 > 0:50:12This one is quite a chunky one.
0:50:12 > 0:50:16Around about 14 and a half grand after our fees.
0:50:18 > 0:50:22Nevertheless, he's hopeful of finding enough assets to cover it.
0:50:22 > 0:50:24Should be plenty of stuff there, I would imagine.
0:50:24 > 0:50:25Heavy plant, for one.
0:50:27 > 0:50:29Small office, loads of plant machinery.
0:50:30 > 0:50:33When he arrives, it's just as he imagined.
0:50:34 > 0:50:36And here we are.
0:50:36 > 0:50:38Ken heads into the office.
0:50:40 > 0:50:42- Hello.- Hello.
0:50:42 > 0:50:44Hello. I need to speak to the person in charge.
0:50:44 > 0:50:47PHONE RINGS The boss has made an appearance...
0:50:47 > 0:50:49Hello, sir.
0:50:49 > 0:50:51..so Ken explains he's here with a writ.
0:50:51 > 0:50:54It's regarding a judgment against Hunter Plant Hire.
0:50:54 > 0:50:57It was for £12,500,
0:50:57 > 0:51:00which has now gone up, with our fees.
0:51:00 > 0:51:03But the boss has a different take on events.
0:51:12 > 0:51:15The boss asks our cameraman to leave.
0:51:20 > 0:51:22Ken remains inside to negotiate.
0:51:24 > 0:51:27Shortly afterwards, he comes outside to fill us in.
0:51:27 > 0:51:32Well, the MD seems to think that he's owed £18,000
0:51:32 > 0:51:37as opposed to he owes them originally £12,500.
0:51:37 > 0:51:42However, I told him the judgment is against themselves
0:51:42 > 0:51:44and we will remove goods straightaway
0:51:44 > 0:51:46should he not pay any money.
0:51:46 > 0:51:51And by goods, he really does mean the big metal stuff in the yard.
0:51:51 > 0:51:54We would hire a specialist low-loader company
0:51:54 > 0:51:57that specialise in removing these big diggers
0:51:57 > 0:51:59and take one of them away.
0:51:59 > 0:52:01I think he's going to pay
0:52:01 > 0:52:04because there's no way he's going to want to lose one of his diggers.
0:52:04 > 0:52:09Those diggers on their own are worth in excess of £50,000,
0:52:09 > 0:52:10and he won't want that at all.
0:52:10 > 0:52:12I think he'll pay.
0:52:13 > 0:52:16With the law on his side and plenty of assets here,
0:52:16 > 0:52:18Ken has every reason to be confident,
0:52:18 > 0:52:21but there are no guarantees in this business.
0:52:23 > 0:52:26A short while later, he emerges from the office.
0:52:26 > 0:52:29So, has he secured payment?
0:52:29 > 0:52:34The upshot was he paid half the debt, which is £7,126,
0:52:34 > 0:52:37and he's signed a controlled goods agreement
0:52:37 > 0:52:40to a piece of plant equipment and office equipment there,
0:52:40 > 0:52:42to pay in full within 14 days.
0:52:42 > 0:52:44That means, if he doesn't,
0:52:44 > 0:52:47the sheriffs will be back to take the goods.
0:52:47 > 0:52:49He really didn't want to pay it.
0:52:49 > 0:52:53Paid it in the end, and all in all, good result.
0:52:54 > 0:52:57The MD paid the rest of the balance as promised
0:52:57 > 0:53:00and the demolition firm have got the money they were owed.
0:53:11 > 0:53:15190 miles away, Sheriff Chris Pearson is in Huddersfield,
0:53:15 > 0:53:17on the road and chasing another unpaid debt.
0:53:19 > 0:53:21We're going to see a company, Kayflex Limited,
0:53:21 > 0:53:25for an amount of £11,919.52.
0:53:26 > 0:53:28Kayflex Limited is a mattress supplier,
0:53:28 > 0:53:32which hired a sales agent called Karen Saunders.
0:53:32 > 0:53:34When the company terminated the relationship,
0:53:34 > 0:53:37under industry regulations she was due compensation,
0:53:37 > 0:53:39which hasn't been paid.
0:53:39 > 0:53:42She's taken them to court, she's won the case.
0:53:42 > 0:53:45It's been progressed to the High Court and they've asked us
0:53:45 > 0:53:46to attend today with a writ.
0:53:46 > 0:53:49But when Chris approaches the address he's been given
0:53:49 > 0:53:52for the company, it looks like there could be a problem.
0:53:52 > 0:53:54That's locked.
0:53:54 > 0:53:56It's not clear whether the business is even open,
0:53:56 > 0:53:58so Chris tries their number.
0:54:01 > 0:54:04Hello. I'm stood at the gates looking directly at your factory.
0:54:04 > 0:54:06I can't get in. They're all locked up.
0:54:07 > 0:54:11Someone's in and comes out to speak to him.
0:54:11 > 0:54:13I'm just here to come and speak to
0:54:13 > 0:54:15somebody at Kayflex, if I can, please.
0:54:15 > 0:54:16How do I get round?
0:54:16 > 0:54:20The man seems surprised Chris needs to ask - although there's a padlock
0:54:20 > 0:54:23hanging on the gate, it looks like it was open all along.
0:54:26 > 0:54:28Chris drives through
0:54:28 > 0:54:30and parks up.
0:54:31 > 0:54:34- Are you an employee at Kayflex, are you, mate?- Yeah.- Yeah, it's to
0:54:34 > 0:54:36do with Karen Saunders.
0:54:36 > 0:54:37Yeah, yeah.
0:54:39 > 0:54:42Shall we go in and sort it out, yeah? Thank you very much.
0:54:42 > 0:54:45Chris explains he's come looking for nearly £12,000.
0:54:45 > 0:54:47Although the man's cooperative,
0:54:47 > 0:54:50he says he doesn't think Chris should be enforcing today.
0:54:53 > 0:54:54Not as far as I'm aware.
0:54:57 > 0:54:58- No problem.- Yeah.
0:54:58 > 0:55:03The man says the matter's still in legal dispute and tries to get his solicitor on the phone.
0:55:03 > 0:55:06Meanwhile, Chris checks his file.
0:55:06 > 0:55:08- Are you Mr Khan, are you, sir? - Sorry?
0:55:08 > 0:55:10- Are you Mr Khan?- No, Iqbal.
0:55:10 > 0:55:12- Mr Iqbal, yeah?- Yeah.
0:55:13 > 0:55:17Far from being an employee, Mr Iqbal is one of the company directors and
0:55:17 > 0:55:21the file also reveals some unwelcome information about the business.
0:55:21 > 0:55:25They're trying to dissolve the old company, Kayflex Limited,
0:55:25 > 0:55:29and trying to set up a new company, Kayflex UK Limited.
0:55:29 > 0:55:33An application for a voluntary strike-off, a form of liquidation,
0:55:33 > 0:55:36has been made by the company. If it goes through, it will
0:55:36 > 0:55:40officially no longer exist and Chris won't be able to collect.
0:55:40 > 0:55:43He needs to finish the job today.
0:55:43 > 0:55:44It could be a messy one, this.
0:55:44 > 0:55:46They'll probably try and play for more time.
0:55:46 > 0:55:49Unfortunately, time's ran out today, so we're here to collect.
0:55:49 > 0:55:52A member of staff comes through a security door
0:55:52 > 0:55:54and Chris takes the opportunity to explore.
0:55:55 > 0:55:58There's a large warehouse full of mattress supplies.
0:55:58 > 0:56:01It would take all day to clear the place out
0:56:01 > 0:56:04but Chris has the bargaining chip he needs.
0:56:04 > 0:56:07He can now tell Mr Iqbal that time is up.
0:56:07 > 0:56:09PHONE RINGS
0:56:09 > 0:56:11Can you not?
0:56:11 > 0:56:15OK. Well, somebody needs to pay the outstanding debt, mate.
0:56:16 > 0:56:19Will you just wait in here?
0:56:19 > 0:56:21I appreciate your solicitor's probably dealing with it
0:56:21 > 0:56:23but the writ is still live,
0:56:23 > 0:56:26which means we need to continue with enforcement.
0:56:26 > 0:56:28So if we can't get the debt paid today,
0:56:28 > 0:56:31we need to take control and remove goods from the property.
0:56:33 > 0:56:35No problem.
0:56:35 > 0:56:37The man's off to make another phone call.
0:56:37 > 0:56:39But Chris has made his point.
0:56:39 > 0:56:41When Mr Iqbal comes back, he wants to pay up.
0:56:44 > 0:56:45Yeah.
0:56:45 > 0:56:48Do a bank transfer. That's fine, yeah.
0:56:48 > 0:56:51I'll give you the details. No problem.
0:56:54 > 0:56:59Mr Iqbal has had enough of being filmed and asks us to leave.
0:56:59 > 0:57:0120 minutes later, Chris is out, too.
0:57:01 > 0:57:04He decided, quite easily, to be honest, to pay in full -
0:57:04 > 0:57:06clear the debt off
0:57:06 > 0:57:09and then speak to his solicitor at a later date.
0:57:09 > 0:57:13Kayflex Limited did go back to court to challenge the judgment
0:57:13 > 0:57:15but their application was dismissed.
0:57:15 > 0:57:20After a long legal fight, the sales agent Karen Saunders has finally got
0:57:20 > 0:57:21the money she was owed.