0:00:02 > 0:00:03Meet the Sheriffs.
0:00:03 > 0:00:05My name's Mr Grix, my colleague and I are enforcement agents.
0:00:05 > 0:00:06It's to do with a High Court order.
0:00:06 > 0:00:08They work for the High Court,
0:00:08 > 0:00:12and if it says you are owed money, it's their job to go and get it.
0:00:12 > 0:00:16I am here for £6,072.18.
0:00:16 > 0:00:18They can demand payment on the spot...
0:00:18 > 0:00:20I'm here for the full balance.
0:00:20 > 0:00:21How are you going to pay it?
0:00:21 > 0:00:24..or remove assets instead.
0:00:24 > 0:00:26The car will be going unless you can pay it.
0:00:26 > 0:00:29You will have a week to pay in full before it gets sold at auction.
0:00:29 > 0:00:33Obstructing their work can be a criminal offence.
0:00:33 > 0:00:35- I wouldn't do that, if I were you. - The door needs to stay open.
0:00:38 > 0:00:40Every year in England and Wales,
0:00:40 > 0:00:42unpaid debts totalling more than £80 million
0:00:42 > 0:00:44are recovered by the sheriffs.
0:00:48 > 0:00:52Coming up - Rob Gallon took his car in for a repair
0:00:52 > 0:00:54and hasn't seen it since.
0:00:54 > 0:00:56The car's very important.
0:00:56 > 0:00:59It's a big part of my life, it's a hell of a big part of my life.
0:00:59 > 0:01:02He's now owed thousands of pounds -
0:01:02 > 0:01:04but will the sheriffs be able to get it?
0:01:04 > 0:01:07- Can you keep it shut, please? - I've got every legal right.
0:01:07 > 0:01:10- Diligent search, they call it. - No, you can't.- Yes, I can.
0:01:11 > 0:01:13Ken won't take no for an answer at a hotel with a debt to pay.
0:01:13 > 0:01:16Please start making these phone calls now
0:01:16 > 0:01:20to get this money to me now, OK? I'll wait.
0:01:20 > 0:01:22Lawrence and Kev are on the hunt for a stables manager
0:01:22 > 0:01:24who owes money.
0:01:24 > 0:01:25Hello?
0:01:25 > 0:01:27No sign of anybody, is there?
0:01:27 > 0:01:30The place is deserted - but can they get the debtor's attention?
0:01:30 > 0:01:33HORN BEEPS
0:01:33 > 0:01:35Return to the stables immediately, please,
0:01:35 > 0:01:36so that we can deal with this.
0:01:36 > 0:01:39And Tommy and Craig remove not one but two vehicles
0:01:39 > 0:01:41from a debtor's driveway.
0:01:48 > 0:01:51Today, sheriff Craig Wild is flying solo
0:01:51 > 0:01:54without his trusted partner, Tommy Coyle.
0:01:54 > 0:01:57He's going to visit the director of a car garage
0:01:57 > 0:02:00specialising in engine refurbishments.
0:02:00 > 0:02:04We're off to go and see Nitin Kareer
0:02:04 > 0:02:06in the centre of Birmingham.
0:02:06 > 0:02:10It's to do with a car, just over £6,000.
0:02:10 > 0:02:17It all stems from a dispute over the repair of a 4x4, a Mitsubishi L200
0:02:17 > 0:02:21owned by Rob Gallon, who needs an off-road vehicle for work.
0:02:21 > 0:02:22Good boy.
0:02:22 > 0:02:25We install water mains and water services,
0:02:25 > 0:02:27it's a family-run business
0:02:27 > 0:02:32and it does require going off onto sites where I have to go off road,
0:02:32 > 0:02:36across fields. My personal life, I do some shooting,
0:02:36 > 0:02:39so the Mitsubishi L200 was absolutely perfect.
0:02:39 > 0:02:42But when the turbo failed, causing piston damage,
0:02:42 > 0:02:45Rob decided to get the engine replaced
0:02:45 > 0:02:48and started looking for a garage to do the work.
0:02:48 > 0:02:51Quality Engine Services from Birmingham,
0:02:51 > 0:02:53sounded like a company that knew what they were doing.
0:02:53 > 0:02:57I did explain to the guy that I would prefer another engine
0:02:57 > 0:03:01in the car and not to rebuild the one that I've got,
0:03:01 > 0:03:05and he convinced me that he was the one to put this car right.
0:03:05 > 0:03:08The man he dealt with called himself Nick.
0:03:08 > 0:03:11A week later, the repair was complete
0:03:11 > 0:03:13and Rob went to take a look.
0:03:13 > 0:03:16Started it up and it didn't sound right,
0:03:16 > 0:03:18and he said, "Oh, it just needs running in."
0:03:18 > 0:03:21Anyway, I drove the car home down the motorway,
0:03:21 > 0:03:24half a mile away from home it broke down
0:03:24 > 0:03:26and spilt all the oil all over the road.
0:03:26 > 0:03:31After handing over £2,000 Rob wasn't best pleased -
0:03:31 > 0:03:33especially when he inspected the engine
0:03:33 > 0:03:35and found it was still the same one.
0:03:35 > 0:03:39Nick was apologetic and took the car back for a second time.
0:03:39 > 0:03:42The car, again, was supposed to be in the garage
0:03:42 > 0:03:44for no more than seven days.
0:03:45 > 0:03:47I contacted Nick after nine days
0:03:47 > 0:03:51and he said they were having a few problems with a few of the belts
0:03:51 > 0:03:53and the auxiliaries,
0:03:53 > 0:03:55it should be ready for the weekend.
0:03:56 > 0:03:58I rang again at the weekend
0:03:58 > 0:04:00and it was Monday it was going to be finished,
0:04:00 > 0:04:03and then I rang on Monday and it would be Wednesday,
0:04:03 > 0:04:06and it just continued on and on and on.
0:04:06 > 0:04:08But some of Nick's reasons for the delay
0:04:08 > 0:04:10were difficult to argue with.
0:04:10 > 0:04:12He can't do anything for me at the minute
0:04:12 > 0:04:15because his wife had died over the last two weeks,
0:04:15 > 0:04:19and that's why the car hadn't been delivered back.
0:04:19 > 0:04:21So, Rob gave him some time -
0:04:21 > 0:04:23but as weeks became months,
0:04:23 > 0:04:27he got increasingly worried he was never going to get the car back -
0:04:27 > 0:04:31and it wasn't just about the money. It also had sentimental value.
0:04:32 > 0:04:36I owned a Mitsubishi L200 prior to this one
0:04:36 > 0:04:42that I had an accident in, in 2008, and it saved my life.
0:04:42 > 0:04:45If I was in any other vehicle, I wouldn't be here today -
0:04:45 > 0:04:49and I didn't drive from 2008 to 2012,
0:04:49 > 0:04:53and my wife went and bought me this L200 to get me back out on the road,
0:04:53 > 0:04:57get me driving again. So, the car is very important.
0:04:57 > 0:05:00It's a big part of my life, it's a hell of a big part of my life.
0:05:00 > 0:05:02That was the vehicle that got me back on track,
0:05:02 > 0:05:04it started getting our life back together.
0:05:04 > 0:05:08As Rob's hopes of ever seeing his beloved car again faded,
0:05:08 > 0:05:10he began to get desperate.
0:05:10 > 0:05:14I contacted Staffordshire Police and West Midlands Police
0:05:14 > 0:05:17a number of times to see if they would accompany me
0:05:17 > 0:05:18to the garage in Birmingham,
0:05:18 > 0:05:21so as I could recover my vehicle.
0:05:21 > 0:05:24At this point I was told by the police there was nothing they can do
0:05:24 > 0:05:27because this is a civil matter,
0:05:27 > 0:05:32and unless Nick hands over the keys to that car,
0:05:32 > 0:05:35I legally cannot take that car out of that garage,
0:05:35 > 0:05:37or else I'll be charged with theft.
0:05:37 > 0:05:40Eventually, the garage offered to sell his car on,
0:05:40 > 0:05:42and Rob reluctantly agreed,
0:05:42 > 0:05:44thinking it was the only way out -
0:05:44 > 0:05:46but he never received any money,
0:05:46 > 0:05:50apart from a refund of the £2,000 he'd already spent on the repair.
0:05:51 > 0:05:53His bank statement
0:05:53 > 0:05:56revealed the money came from Rocco Motor Solutions Limited.
0:05:56 > 0:05:59Presuming this to be the company behind the trading name
0:05:59 > 0:06:00Quality Engine Services,
0:06:00 > 0:06:05Rob took its director, Nitin Kareer, to court for the value of the car.
0:06:05 > 0:06:09My initial thoughts were, "I can't wait to get this guy in court,"
0:06:09 > 0:06:13but that never happened, because he never responded to any letter
0:06:13 > 0:06:16or any correspondence from the courts at all.
0:06:17 > 0:06:21Rob was awarded a County Court judgment in his favour by default,
0:06:21 > 0:06:23and when Mr Kareer didn't pay it,
0:06:23 > 0:06:26put the matter in the hands of the sheriffs.
0:06:26 > 0:06:27They're most certainly my last hope.
0:06:27 > 0:06:33I don't think there's any other way that I can get this sorted.
0:06:40 > 0:06:44In Birmingham, Craig is approaching the garage.
0:06:45 > 0:06:47There it is, on the left.
0:06:47 > 0:06:49There's no name above the door,
0:06:49 > 0:06:51and no mention of Quality Engine Services -
0:06:51 > 0:06:53but that's no concern to Craig.
0:06:53 > 0:06:57There's only one name on his writ, a Mr Nitin Kareer,
0:06:57 > 0:06:59and that's who he needs to find.
0:06:59 > 0:07:02Hello. Is the boss about?
0:07:03 > 0:07:04Can he be contacted at all?
0:07:07 > 0:07:09Is it a Nitin Kareer or something?
0:07:11 > 0:07:13If you can get him on the phone, mate, I'll have a chat with him.
0:07:13 > 0:07:16While the staff member goes off to phone the boss,
0:07:16 > 0:07:18Craig is pleased to have verification
0:07:18 > 0:07:21that this is indeed the debtor's business.
0:07:21 > 0:07:25He's confirmed that our guy is the boss.
0:07:25 > 0:07:28It just depends what... who owns the assets here,
0:07:28 > 0:07:31whether it's him personally or whether it's a limited company.
0:07:31 > 0:07:33We'll see how it goes.
0:07:33 > 0:07:35A few minutes later, the man returns
0:07:35 > 0:07:37and says the boss is on his way.
0:07:37 > 0:07:40- He's coming down. - Oh, he's coming down.
0:07:40 > 0:07:42Yeah, yeah, absolutely, yeah, yeah.
0:07:43 > 0:07:45There's so far no indication
0:07:45 > 0:07:47of whether Mr Kareer is planning to pay -
0:07:47 > 0:07:52but if he isn't, then Craig's best hope of persuading him to do so
0:07:52 > 0:07:54will be threatening to remove his assets.
0:07:54 > 0:07:57The problem is, anything here owned by his company,
0:07:57 > 0:08:01rather than by him personally, would be off limits.
0:08:01 > 0:08:05So while he waits for him to arrive, Craig turns detective...
0:08:05 > 0:08:07I'm still going to try and look around the place,
0:08:07 > 0:08:10try and get some evidence that our guy, as an individual,
0:08:10 > 0:08:13trades from here, as opposed to his company.
0:08:13 > 0:08:14..and it doesn't take long
0:08:14 > 0:08:17before he stumbles across something of interest.
0:08:17 > 0:08:18I've located some of the invoices
0:08:18 > 0:08:21that they used for recent sort of parts
0:08:21 > 0:08:23and it's all in the name of his limited company,
0:08:23 > 0:08:25Rocco Motor Solutions, Limited,
0:08:25 > 0:08:27so, unfortunately, it's looking like our
0:08:27 > 0:08:32guy trades under a limited company here, so not as an individual.
0:08:32 > 0:08:34It's bad news for Craig,
0:08:34 > 0:08:37as it looks like he'll need to persuade the debtor to pay up
0:08:37 > 0:08:41without having any leverage to negotiate with.
0:08:41 > 0:08:43Mr Kareer hasn't shown up yet, either,
0:08:43 > 0:08:46and soon, one of the mechanics hands Craig a phone.
0:08:46 > 0:08:49Who's this? Nitin, yeah?
0:08:50 > 0:08:52Yash?
0:08:53 > 0:08:55I'm trying to get in contact with Nitin.
0:08:55 > 0:08:58It's an outstanding High Court writ.
0:08:59 > 0:09:00It's not Mr Kareer on the phone,
0:09:00 > 0:09:03so Craig can't go into the case details
0:09:03 > 0:09:07unless they are authorised by the defendant to do so.
0:09:07 > 0:09:10Craig emphasises that someone, preferably Mr Kareer,
0:09:10 > 0:09:13needs to come to the garage to sort it out...
0:09:14 > 0:09:16..and soon, a man arrives.
0:09:16 > 0:09:19- Can you come outside?- I'm not coming outside, I'm waiting here,
0:09:19 > 0:09:21I'll have a discussion with you in the office, yeah.
0:09:21 > 0:09:24- Yeah, come inside my office.- Yeah. What relation are you to Nitin?
0:09:24 > 0:09:26- I'm his friend.- You're his friend? - Yeah.- Right.
0:09:26 > 0:09:28- What?- I'm here under a High Court writ
0:09:28 > 0:09:31for a balance outstanding of £6,072.18.
0:09:31 > 0:09:35- The claimant is a Mr Robert Gallon. - Oh, he's took us to court?
0:09:35 > 0:09:37- That's right. - I don't know nothing about it.
0:09:37 > 0:09:40I have overtook from Nitin, and we are going to only just do parts,
0:09:40 > 0:09:43- we've got nothing else to do. - Right.- Or anything like that.
0:09:43 > 0:09:48Despite a staff member telling Craig that Nitin Kareer was the boss,
0:09:48 > 0:09:53this man is claiming he's in charge and Nitin no longer works here.
0:09:53 > 0:09:56If so, then Craig will have difficulty enforcing the debt -
0:09:56 > 0:10:01but later, he finds more clues which cast doubt on the man's story.
0:10:01 > 0:10:04I've got invoices proving that he's trading from here.
0:10:04 > 0:10:06I'll always try and help people out -
0:10:06 > 0:10:09but what I don't like being is being mugged off, do you know what I mean?
0:10:16 > 0:10:20Using the County Courts to try to recover money you're owed
0:10:20 > 0:10:22isn't difficult.
0:10:22 > 0:10:24One and a half million money claims are made every year
0:10:24 > 0:10:26in England and Wales,
0:10:26 > 0:10:29involving anything from faulty goods or poor workmanship,
0:10:29 > 0:10:30to unpaid invoices.
0:10:31 > 0:10:35Claims can be filed by post or online for a small fee.
0:10:35 > 0:10:39Both parties in the case will be asked to submit evidence,
0:10:39 > 0:10:41and you may have to attend a court hearing.
0:10:41 > 0:10:45If you're successful, a County Court judgment, or CCJ,
0:10:45 > 0:10:47will be issued against the debtor -
0:10:47 > 0:10:51and if they still don't pay, that's when you call the sheriffs.
0:10:55 > 0:10:59Sheriffs typically enforce over 1,000 writs every year,
0:10:59 > 0:11:01and while each one is different,
0:11:01 > 0:11:04enforcement agents often find diplomacy is more effective
0:11:04 > 0:11:08than simply threatening to remove everything in sight.
0:11:10 > 0:11:14If it's necessary to play the long game, Ken Warby is happy to do so.
0:11:14 > 0:11:17He just wants his clients' money back.
0:11:17 > 0:11:21We're going to visit a hotel called the Stuart Hotel in Luton.
0:11:21 > 0:11:24It's a sizeable hotel, by all accounts.
0:11:25 > 0:11:28The hotel has been taken to court by a linen company
0:11:28 > 0:11:31over unpaid invoices.
0:11:31 > 0:11:36I'd imagine it's for tablecloths and bed linen, et cetera.
0:11:36 > 0:11:37Dry cleaning.
0:11:37 > 0:11:40The hotel didn't defend the case in court
0:11:40 > 0:11:43so a default judgment was issued against it -
0:11:43 > 0:11:46but more than three months later it remains unpaid,
0:11:46 > 0:11:51and now Ken needs to collect £6,276.
0:11:54 > 0:11:57From the outside, the hotel does indeed seem sizeable,
0:11:57 > 0:12:00and so looks promising for a payment.
0:12:00 > 0:12:03I would imagined there's quite a few assets in there -
0:12:03 > 0:12:05bar area, wet stock.
0:12:05 > 0:12:10There's always an office, PC equipment, TVs in each room.
0:12:10 > 0:12:12So, hopefully, we'll get somewhere.
0:12:14 > 0:12:17Ken heads in to tell them those assets are in jeopardy
0:12:17 > 0:12:19unless they can pay up.
0:12:19 > 0:12:23Hello. I'd like to speak to the MD. Person in charge? If possible.
0:12:23 > 0:12:26He's not available at the moment.
0:12:26 > 0:12:29- Would you like to come back later on?- Not really.
0:12:29 > 0:12:32- Is he in the building? - No, he's not. He just left.
0:12:32 > 0:12:35- He will be here in one hour, probably.- About an hour?- Yeah.
0:12:35 > 0:12:39Is there any chance you can get him on the phone? It's quite important.
0:12:39 > 0:12:42The receptionist does just that,
0:12:42 > 0:12:46and moments later she's back with the manager on the line.
0:12:46 > 0:12:47What it's about...
0:12:49 > 0:12:50You're two minutes away? Brilliant.
0:12:50 > 0:12:52All right, I'll see you face-to-face.
0:12:52 > 0:12:53Thank you. Cheers, sir.
0:12:55 > 0:12:56With the manager on the way,
0:12:56 > 0:13:00Ken takes the opportunity to size up the assets on show -
0:13:00 > 0:13:02and after years in the trade,
0:13:02 > 0:13:05he knows exactly what he's looking for.
0:13:05 > 0:13:08Hotel's set out quite nice.
0:13:08 > 0:13:11Good-quality dining furniture.
0:13:11 > 0:13:17All proper heavy metal, chrome. Leather-backed.
0:13:17 > 0:13:19They've got some good equipment down here.
0:13:19 > 0:13:22It's always nice to see some assets as soon as you walk in.
0:13:24 > 0:13:28True to his word, the manager arrives moments later...
0:13:29 > 0:13:30Hello.
0:13:30 > 0:13:32..and Ken follows him into the office.
0:13:33 > 0:13:38Right, sir, this is regarding a High Court judgment.
0:13:38 > 0:13:41Ken is just about to explain his writ,
0:13:41 > 0:13:44but, refreshingly, this time it's not necessary.
0:13:44 > 0:13:46You know exactly what this is about, do you?
0:13:53 > 0:13:56The manager said the hotel is under new management
0:13:56 > 0:13:58and the debt was incurred by the previous owner.
0:13:58 > 0:14:02As the debt in the business's name it still needs paying,
0:14:02 > 0:14:04and luckily the new owners agree.
0:14:08 > 0:14:10Wonderful.
0:14:12 > 0:14:14Ooh, I was hoping you wouldn't say that.
0:14:14 > 0:14:16I was hoping you would say, "Right now".
0:14:16 > 0:14:19The court order was issued months ago,
0:14:19 > 0:14:22so it's Ken's job to get it paid as soon as possible.
0:14:22 > 0:14:25- We could...- What can you get me now?
0:14:29 > 0:14:31That's fine. What can you pay tomorrow?
0:14:33 > 0:14:36It's a bit of a letdown for Ken -
0:14:36 > 0:14:38but given that they acknowledge the debt
0:14:38 > 0:14:40and seem to have a plan for its repayment,
0:14:40 > 0:14:42he doesn't feel the need to threaten to empty the rooms
0:14:42 > 0:14:45and force the hotel to close its doors.
0:14:45 > 0:14:51Your total due, including charges, £6,276.
0:14:51 > 0:14:55- What I need to do is I need to list the assets here.- OK.
0:14:55 > 0:14:59So, what do you have other than what I've seen in the reception area?
0:14:59 > 0:15:01On the ground floor.
0:15:02 > 0:15:04- 60 bedrooms?- Yeah.
0:15:04 > 0:15:05Kitchen area?
0:15:05 > 0:15:07There's a kitchen area.
0:15:07 > 0:15:09When a debtor can't pay,
0:15:09 > 0:15:12sheriffs have the option of agreeing a repayment plan
0:15:12 > 0:15:14and taking control of their assets.
0:15:14 > 0:15:18As this is a sizeable debt, Ken's list needs to be long -
0:15:18 > 0:15:21but luckily there's no shortage of items here.
0:15:21 > 0:15:23Glass washer, ice machine.
0:15:25 > 0:15:27Bar chiller cabinets.
0:15:27 > 0:15:30His comprehensive list is also designed
0:15:30 > 0:15:33to make sure the manager knows he really does mean business...
0:15:34 > 0:15:37And now I'm just going to do the kitchen
0:15:37 > 0:15:39and then I'll do a rough guesstimate
0:15:39 > 0:15:42as to how much value we've got there,
0:15:42 > 0:15:45before making a decision of whether or not to go to the rooms
0:15:45 > 0:15:46and maybe look for the TV sets.
0:15:48 > 0:15:51..but by the time he's been through the hotel's kitchen,
0:15:51 > 0:15:54he's already got page after page of assets listed.
0:15:54 > 0:15:59Satisfied it's enough, he completes the paperwork...
0:15:59 > 0:16:06That's £1,000 tomorrow, followed by 5,276.56 next Wednesday.
0:16:06 > 0:16:07..and is on his way.
0:16:07 > 0:16:09Thanks very much.
0:16:09 > 0:16:10I'm sure you'll get that done.
0:16:10 > 0:16:13I look forward to it. Cheers.
0:16:13 > 0:16:17He hasn't been paid, but Ken's happy he's made the right call for now.
0:16:17 > 0:16:22He was really nice, and it's a lovely hotel.
0:16:22 > 0:16:25If I was to go in there and start unplugging things,
0:16:25 > 0:16:28it would basically shut the place down.
0:16:28 > 0:16:30So he's promised me £1,000 tomorrow,
0:16:30 > 0:16:35and the balance is going to be paid in six days' time.
0:16:35 > 0:16:39He's pretty confident of that, I'm confident that he's confident.
0:16:39 > 0:16:41Everyone's happy. I am for now.
0:16:42 > 0:16:45Ken's taken the man at his word,
0:16:45 > 0:16:50but later he's forced to visit the business for a second time.
0:16:50 > 0:16:54You have broken the controlled goods agreement.
0:16:54 > 0:16:58So the reason we're here now is for full payment
0:16:58 > 0:17:01or removal of goods.
0:17:01 > 0:17:03It's as black and as white as that.
0:17:13 > 0:17:17In Birmingham, Craig's chasing more than £6,000 at a garage.
0:17:17 > 0:17:22A customer, Rob Gallon, put his car in for repair but never got it back.
0:17:22 > 0:17:24When he first arrived, Craig thought he had confirmed
0:17:24 > 0:17:27that the man he's looking for is in charge here...
0:17:27 > 0:17:28Is the boss about?
0:17:29 > 0:17:31Is it a Nitin Kareer or something?
0:17:33 > 0:17:35- Come inside.- Yeah, yeah.
0:17:35 > 0:17:38..but this man has since arrived, saying he's the boss -
0:17:38 > 0:17:40and he's called Mr Ali...
0:17:40 > 0:17:45I have overtook from Nitin and we are just going to do parts.
0:17:45 > 0:17:48..and now someone else is on the phone.
0:17:48 > 0:17:51- Is that Nitin?- It's Ash.
0:17:51 > 0:17:52- This is Ash.- Yeah.
0:17:52 > 0:17:56Hello, Ash. You're taking over the premises, yeah, to sell parts?
0:17:57 > 0:18:01Ash says he's Nitin's cousin and, along with Mr Ali,
0:18:01 > 0:18:03took over the business six months ago...
0:18:05 > 0:18:08..but as Craig flicks through the paperwork on the desk,
0:18:08 > 0:18:11he finds Nitin Kareer's name is all over it.
0:18:12 > 0:18:13Old letters?
0:18:13 > 0:18:15Yeah, these are old letters, they're old letters.
0:18:15 > 0:18:17- How many other letters have they got?- They are old letters.
0:18:17 > 0:18:19We haven't got any letters coming in yet.
0:18:19 > 0:18:22- That's for the water.- That's old.
0:18:22 > 0:18:24It's still the water, innit?
0:18:24 > 0:18:26Their story isn't adding up.
0:18:28 > 0:18:30Everything I'm looking at now, at the moment,
0:18:30 > 0:18:33is obviously your cousin's details on it.
0:18:34 > 0:18:36I know, I appreciate you're saying he's not,
0:18:36 > 0:18:38but if you were going to take over a premises,
0:18:38 > 0:18:40you'd change the water, you'd change the gas,
0:18:40 > 0:18:43you'd change the electric as a matter of course, wouldn't you?
0:18:43 > 0:18:46Ash, I'm looking at an invoice here, 27th of September,
0:18:46 > 0:18:49addressed to your cousin's company.
0:18:49 > 0:18:50That isn't April, is it?
0:18:50 > 0:18:54You took over in April, he shouldn't even be trading from here.
0:18:54 > 0:18:57Yet I've got invoices proving that he's trading from here.
0:18:57 > 0:19:00Although he still hasn't got any proof there are assets here
0:19:00 > 0:19:02in the debtor's name personally,
0:19:02 > 0:19:06he has at least got the people he's dealing with on the back foot.
0:19:06 > 0:19:10Perhaps that'll be enough to ramp up the pressure and get a payment.
0:19:10 > 0:19:12You need to get your cousin,
0:19:12 > 0:19:14talk to me, and then hopefully I can try and help him out.
0:19:14 > 0:19:16I'll always try and help people out,
0:19:16 > 0:19:20but what I don't like being is being mugged off. Do you know what I mean?
0:19:20 > 0:19:21He's going to call me.
0:19:21 > 0:19:24While Craig waits to finally hear from Mr Kareer,
0:19:24 > 0:19:27he decides to do a bit more investigating.
0:19:29 > 0:19:30I've got every legal right.
0:19:30 > 0:19:32Legal rights for what?
0:19:32 > 0:19:35- Diligent search, they call it. - No, you can't.- Yes, I can.
0:19:35 > 0:19:37- No, you can't.- Yes, I can. - Can't.- Yes, I can.
0:19:37 > 0:19:40Craig does have the law on his side,
0:19:40 > 0:19:43and any attempts to stop his diligent search
0:19:43 > 0:19:46could quickly become a matter for the police.
0:19:46 > 0:19:49Luckily, the situation calms down,
0:19:49 > 0:19:53Mr Ali lets Craig carry on, before again handing him his phone...
0:19:53 > 0:19:55Is he on the phone, is he?
0:19:55 > 0:19:58..but he is not the elusive Mr Kareer.
0:19:58 > 0:20:01Once more, it's his cousin Ash.
0:20:01 > 0:20:03Hiya, Ash.
0:20:03 > 0:20:06He's still saying the debt's got nothing to do with him
0:20:06 > 0:20:08and he doesn't want to pay.
0:20:08 > 0:20:09As I explained, Ash,
0:20:09 > 0:20:12and as I explained to your business partner here, Mr Ali,
0:20:12 > 0:20:14I'm here with a court order for six grand, mate,
0:20:14 > 0:20:16and my job today is to collect that money
0:20:16 > 0:20:18under the terms of the High Court writ of control.
0:20:18 > 0:20:21Because money talks, that's the thing.
0:20:21 > 0:20:24Finally, Craig's persuasive techniques land on target.
0:20:24 > 0:20:27Perhaps realising that he isn't going to go away,
0:20:27 > 0:20:30Ash says he owes his cousin some money.
0:20:30 > 0:20:33He says he's willing to pay part of the debt for him
0:20:33 > 0:20:35and offers £1,000.
0:20:35 > 0:20:39Yeah, I'll make a phone call first, yeah, and I'll come back to you.
0:20:39 > 0:20:44If that's acceptable, then I'll leave a letter here for your cousin,
0:20:44 > 0:20:47but he has to deal with it. This is a personal liability.
0:20:47 > 0:20:49He needs to get in contact with our office,
0:20:49 > 0:20:52and then he can sort an arrangement out to pay the balance off
0:20:52 > 0:20:55over a period of time, if he can't pay it in one go.
0:20:55 > 0:20:58Craig checks with his office, and the offer is accepted.
0:20:58 > 0:21:02Mr Ali makes the payment on a card, and Craig issues a receipt,
0:21:02 > 0:21:06along with the letter for Mr Kareer, asking him to contact the sheriffs
0:21:06 > 0:21:09to pay the remainder of the debt.
0:21:09 > 0:21:12- Thank you very much. - Sorry for your...- No problem at all.
0:21:12 > 0:21:14It's not the perfect outcome,
0:21:14 > 0:21:16but given that neither the debtor
0:21:16 > 0:21:18nor any sign of his assets were present,
0:21:18 > 0:21:21Craig's satisfied he's done the best he can.
0:21:21 > 0:21:23All in all, I think it's a good result
0:21:23 > 0:21:24for the claimant at the moment.
0:21:24 > 0:21:27Most of the assets there are in the limited company name,
0:21:27 > 0:21:29not personal to our guy.
0:21:29 > 0:21:34However, took the £1,000 and best result we could get out of that.
0:21:36 > 0:21:37Back in Staffordshire,
0:21:37 > 0:21:39Rob Gallon is disappointed
0:21:39 > 0:21:42that the sheriffs weren't able to recover the full amount -
0:21:42 > 0:21:46but is at least glad to see things moving in the right direction.
0:21:46 > 0:21:50It's something I've been fighting this guy for well over 12 months.
0:21:50 > 0:21:51We have had some luck.
0:21:51 > 0:21:55We've recovered £1,000, so we are getting somewhere with it.
0:21:56 > 0:22:00Mr Kareer did subsequently make contact with the sheriffs
0:22:00 > 0:22:04and offer to make payments of £40 a week to clear his debt.
0:22:04 > 0:22:07However, Mr Gallon rejected this,
0:22:07 > 0:22:11opting instead to hold out for a better offer or payment in full.
0:22:11 > 0:22:14So far, the sheriffs haven't been able to recover
0:22:14 > 0:22:16any more of his money.
0:22:19 > 0:22:21Goods and services must meet expectations,
0:22:21 > 0:22:25or else the buyer is usually entitled to their money back.
0:22:25 > 0:22:28Much of the sheriffs' work concerns cases like these,
0:22:28 > 0:22:31and while they might feel they've seen it all,
0:22:31 > 0:22:34there are still jobs that throw up surprises.
0:22:36 > 0:22:40In the South-east, enforcement agents Lawrence Grix and Kev McNally
0:22:40 > 0:22:42are heading into the countryside.
0:22:43 > 0:22:45We are in Horsham in West Sussex today.
0:22:46 > 0:22:49We're going to West Sussex Livery.
0:22:50 > 0:22:52The debt is relating to...
0:22:55 > 0:22:56HE CHUCKLES
0:22:58 > 0:23:01Is that a wind-up?
0:23:01 > 0:23:02What is the debt relating to?
0:23:04 > 0:23:05Kev can barely believe it,
0:23:05 > 0:23:10but the dispute began with the purchase of some horse semen,
0:23:10 > 0:23:12as Lawrence explains.
0:23:12 > 0:23:16Apparently, our claimant's mare, um,
0:23:16 > 0:23:19was due to be impregnated by the debtor's stallion -
0:23:19 > 0:23:22I don't know if it was artificial or if they actually covered the mare -
0:23:22 > 0:23:25but the mare didn't get pregnant.
0:23:26 > 0:23:30Test results on the stallion's semen revealed it was substandard,
0:23:30 > 0:23:33and was therefore unlikely to result in a pregnancy.
0:23:33 > 0:23:36This is basically the money she paid for the...
0:23:37 > 0:23:39..for the duff semen.
0:23:40 > 0:23:41THEY LAUGH
0:23:43 > 0:23:47It may not be your typical case, but the law works the same nonetheless.
0:23:47 > 0:23:49After the mare's owner was refused a refund,
0:23:49 > 0:23:53she took West Sussex Livery to court - and won.
0:23:53 > 0:23:56That was six months ago, and with costs and fees,
0:23:56 > 0:24:00the stables now owes £2,273.
0:24:04 > 0:24:06Kev reckons he's got a pretty good idea
0:24:06 > 0:24:09of what assets they're likely to find.
0:24:09 > 0:24:13There's going to be stuff to remove at a stables, you presume.
0:24:14 > 0:24:18I suppose, potentially, horses but, in reality,
0:24:18 > 0:24:19that's not going to be happening.
0:24:19 > 0:24:22But if that's the only asset they've got, we have to take it.
0:24:22 > 0:24:24We're not going to take any horses.
0:24:24 > 0:24:25THEY LAUGH
0:24:26 > 0:24:29- Yeah.- Oh, this is it, yeah, look, look, look.
0:24:29 > 0:24:32They've found it, and they head in to look for the owner,
0:24:32 > 0:24:33a woman called Anne Hawes.
0:24:35 > 0:24:37Hello?
0:24:37 > 0:24:39Hello?
0:24:39 > 0:24:41- Hello?- Anybody around?
0:24:41 > 0:24:44But the only signs of life are either equine...
0:24:44 > 0:24:46Horses. Big heads.
0:24:46 > 0:24:47..or canine.
0:24:47 > 0:24:49There's dogs here.
0:24:49 > 0:24:51Hello, pups.
0:24:51 > 0:24:56They might be cute, but the sheriffs didn't come here for puppies.
0:24:56 > 0:24:59- Hello?- There's no sign of anybody, is there?
0:24:59 > 0:25:01Deserted.
0:25:01 > 0:25:03Where is everyone, Lawrence?
0:25:03 > 0:25:06- Don't know, mate. - Do you not think that's odd?
0:25:06 > 0:25:10Someone has been here recently. Everything's open,
0:25:10 > 0:25:13there's half a dozen horses and the stables are clearly working.
0:25:14 > 0:25:16Whether they've made themselves scarce
0:25:16 > 0:25:19after seeing the sheriffs arrive, or just popped out for lunch,
0:25:19 > 0:25:23without making contact, there's not much Lawrence and Kev can do.
0:25:24 > 0:25:27Feel like we're in the Walking Dead.
0:25:29 > 0:25:31I can't believe there's nobody here.
0:25:34 > 0:25:36They're in a sticky situation.
0:25:36 > 0:25:37The animals and equipment here
0:25:37 > 0:25:40could well belong to clients of the stables,
0:25:40 > 0:25:44and there's no way of knowing what, if anything, belongs to the debtor.
0:25:44 > 0:25:47- I don't think anyone's here, Lawrence.- I don't.
0:25:47 > 0:25:50Lawrence has a number for the woman who runs the place,
0:25:50 > 0:25:51but gets no answer.
0:25:52 > 0:25:54This is a message for Anne Hawes.
0:25:54 > 0:25:57My name is Mr Grix. I'm an enforcement agent.
0:25:57 > 0:25:59I've got a High Court writ against West Sussex Livery.
0:25:59 > 0:26:02I'm actually at the stables at the moment.
0:26:02 > 0:26:04Would you be able to ring me back, please,
0:26:04 > 0:26:06or return to the stables immediately, please,
0:26:06 > 0:26:08so that we can deal with this? Thank you.
0:26:10 > 0:26:13Kev makes a final desperate plea to get someone's attention...
0:26:14 > 0:26:16HE BEEPS HORN
0:26:19 > 0:26:21..but even that goes unheard.
0:26:21 > 0:26:23It appears deserted,
0:26:23 > 0:26:25but you wouldn't expect them to just disappear,
0:26:25 > 0:26:28so we're just going to sit here for a little while
0:26:28 > 0:26:30in case somebody comes back -
0:26:30 > 0:26:33or, as is sometimes the case, on jobs like this,
0:26:33 > 0:26:35the first thing you know is the police turn up.
0:26:35 > 0:26:37People put in a call to the police
0:26:37 > 0:26:39saying "Oh, there's people on my land,
0:26:39 > 0:26:41"there's people doing this, people doing that."
0:26:44 > 0:26:45After waiting it out,
0:26:45 > 0:26:48there's still no sign of either the police or the debtor,
0:26:48 > 0:26:51and, eventually, they have to call it a day.
0:26:51 > 0:26:55They take down the registration numbers of the vehicles here
0:26:55 > 0:26:57so that they can run some checks.
0:26:57 > 0:27:00Lawrence prepares some paperwork, and with nowhere better to leave it,
0:27:00 > 0:27:03Kev tucks it under the gate latch as they leave.
0:27:04 > 0:27:07Anyone getting in is seeing that.
0:27:07 > 0:27:11The job might seem like it's a bit of a 'mare but, in fact,
0:27:11 > 0:27:13it turns out to be quite the opposite.
0:27:14 > 0:27:18While the sheriffs never managed to meet Ms Hawes in person,
0:27:18 > 0:27:21the paperwork does have the desired effect.
0:27:21 > 0:27:25Shortly after their visit, she paid the £2,273 owing,
0:27:25 > 0:27:29and the claimant has finally got their money back.
0:27:34 > 0:27:36Ken Warby is back in Luton.
0:27:36 > 0:27:39He's on his way once again to the Stuart Hotel,
0:27:39 > 0:27:45which owes more than £6,000 after failing to pay a linen company.
0:27:45 > 0:27:49Last time, the manager told Ken he couldn't pay there and then,
0:27:49 > 0:27:51and promised to do so within the week -
0:27:51 > 0:27:53but the money hasn't arrived.
0:27:53 > 0:27:55The original payment plan was
0:27:55 > 0:27:59that he was going to pay me £1,000 the day after -
0:27:59 > 0:28:02which he never did, that took about a week -
0:28:02 > 0:28:04and the balance within six days.
0:28:04 > 0:28:06Well, we are where we are now.
0:28:06 > 0:28:1014 days later, he's only paid the £1,000.
0:28:10 > 0:28:14Previously, Ken gave the manager the benefit of the doubt,
0:28:14 > 0:28:17but this time Ken won't compromise.
0:28:17 > 0:28:22The leverage we've got is that he's signed a controlled goods agreement.
0:28:22 > 0:28:26If he doesn't pay, it's my intention to remove the items.
0:28:28 > 0:28:30When a CGA is broken,
0:28:30 > 0:28:34the sheriffs can return at any time to remove the assets -
0:28:34 > 0:28:36no ifs, no buts.
0:28:37 > 0:28:39Hello, again.
0:28:41 > 0:28:43Once again, he's led into the office,
0:28:43 > 0:28:47where, to his surprise, the manager hands him a payment receipt.
0:28:47 > 0:28:50- This is a receipt you've got for online payment.- Yeah.
0:28:50 > 0:28:52You made yesterday, for £1,000.
0:28:52 > 0:28:54The problem is...
0:28:54 > 0:28:56you have broken the controlled goods agreement.
0:28:57 > 0:29:00So the reason we're here now
0:29:00 > 0:29:05is for full payment or removal of goods.
0:29:05 > 0:29:07As black and as white as that.
0:29:07 > 0:29:10And that's not the only bad news for the manager...
0:29:11 > 0:29:15The problem you've also got is that because I'm here now
0:29:15 > 0:29:17to remove goods, it's gone up.
0:29:19 > 0:29:22So, with the £2,000 you've already paid...
0:29:23 > 0:29:30..the amount you owe now is £5,901.09.
0:29:30 > 0:29:32High Court costs. Very expensive.
0:29:34 > 0:29:37..but the manager says he doesn't have £5,000
0:29:37 > 0:29:39and hands his phone over to Ken.
0:29:39 > 0:29:40Who am I talking to?
0:29:41 > 0:29:43You're his friend?
0:29:44 > 0:29:47The man on the phone says the hotel is trying to come to an arrangement
0:29:47 > 0:29:50with the claimant to clear the debt.
0:29:50 > 0:29:53The last contact we had with the claimant
0:29:53 > 0:29:57was that he had given it to us to deal with.
0:29:57 > 0:30:00It's in our hands and, as far as he's concerned,
0:30:00 > 0:30:01he wants his payment.
0:30:01 > 0:30:05But the man is still hoping to do a deal,
0:30:05 > 0:30:07and says they can clear the debt in a couple of months.
0:30:08 > 0:30:10No, it's not acceptable, sir.
0:30:10 > 0:30:13No, sir. No, sir. We require payment in full now -
0:30:13 > 0:30:18and unfortunately it's gone up, because we're here to remove goods.
0:30:22 > 0:30:27Yeah, it has gone up to the tune of £5,901,
0:30:27 > 0:30:29and it'll go up a further £300,
0:30:29 > 0:30:31should a van turn up here to remove goods.
0:30:31 > 0:30:33With a long list of hotel assets
0:30:33 > 0:30:36that now technically belong to the court,
0:30:36 > 0:30:40Ken wants full payment - and it's not up for negotiation.
0:30:40 > 0:30:43I'm here now to remove goods now.
0:30:43 > 0:30:45So rather than us waste any more time,
0:30:45 > 0:30:48please start making these phone calls now
0:30:48 > 0:30:51to get this money to me now. OK? I'll wait.
0:30:55 > 0:30:58No, I'm not going to go away and come back again, I'm here now.
0:30:58 > 0:31:00Please start making the phone calls,
0:31:00 > 0:31:03I'll wait here for the payments.
0:31:04 > 0:31:06Believe me, the last thing I want to do
0:31:06 > 0:31:08is start removing goods from here.
0:31:08 > 0:31:11But that's exactly what will happen if he doesn't pay -
0:31:11 > 0:31:14and Ken reckons the threat is working.
0:31:14 > 0:31:18It's gone from two months to four hours. Um...
0:31:18 > 0:31:21So if he can get the money that quick,
0:31:21 > 0:31:24I'm pretty confident we're going to get paid on this.
0:31:24 > 0:31:27We'll wait around. He's going to make a few phone calls.
0:31:28 > 0:31:31Ken makes himself comfortable in the dining room,
0:31:31 > 0:31:33and just ten minutes later,
0:31:33 > 0:31:36it seems things are moving in the right direction.
0:31:37 > 0:31:40You've got three grand coming, you've got a grand in your pocket,
0:31:40 > 0:31:42so you want just shy of two grand now.
0:31:42 > 0:31:45- You are waiting for.- Yeah.- OK.
0:31:45 > 0:31:49The problem is, that's not going to arrive for another few hours.
0:31:56 > 0:32:00Ken's heard this man's promises before and is understandably wary...
0:32:01 > 0:32:03..but it does seem like the threat
0:32:03 > 0:32:06of imminent removal of goods has sunk in.
0:32:06 > 0:32:10What he's saying to me is he's got £1,000 in his back pocket,
0:32:10 > 0:32:13which I didn't know he had when I first got in here.
0:32:13 > 0:32:17He's also contacted someone that is just about to transfer
0:32:17 > 0:32:20£3,000 into his account.
0:32:20 > 0:32:24So, in effect, he's got around about four.
0:32:24 > 0:32:27He needs another £1,900,
0:32:27 > 0:32:32and he's going to get someone else to help him out,
0:32:32 > 0:32:33transfer it to his account.
0:32:33 > 0:32:36However, that person is not going to be able to get that sorted
0:32:36 > 0:32:40for a few hours yet, so I think it's a question of waiting around.
0:32:40 > 0:32:43If I leave now then the pressure's off,
0:32:43 > 0:32:47so I'm going to stay around and have a coffee, I think.
0:32:49 > 0:32:53But in the end Ken doesn't even get the chance to enjoy a cappuccino.
0:32:53 > 0:32:54A few minutes later,
0:32:54 > 0:32:57the manager calls him back into the office once more
0:32:57 > 0:33:00to tell him he has raised the full amount.
0:33:00 > 0:33:02That didn't take long, did it?
0:33:03 > 0:33:05Thank you very much.
0:33:05 > 0:33:08When he arrived this morning, it didn't look like the hotel
0:33:08 > 0:33:11was going to be able to come up with the money today -
0:33:11 > 0:33:14but Ken's tough stance has been rewarded
0:33:14 > 0:33:16and he's leaving with payment in full.
0:33:16 > 0:33:21It's gone from £2,000 tomorrow, and the balance in a couple of months,
0:33:21 > 0:33:24to immediate payment on a debit card.
0:33:24 > 0:33:25I thought I'd get paid.
0:33:25 > 0:33:28I didn't quite think I'd get paid as quick as that.
0:33:39 > 0:33:43In Kent, enforcement agents Lawrence Grix and Kev McNally
0:33:43 > 0:33:45are on the road. They have got a High Court writ
0:33:45 > 0:33:48to collect a debt owed by a car dealer.
0:33:48 > 0:33:51Right, today we're in Sittingbourne.
0:33:51 > 0:33:54We're going to West Car Sales.
0:33:54 > 0:33:57We're looking for £1,452.
0:33:57 > 0:34:01I presume the debt is relating to the sale of a second-hand vehicle.
0:34:03 > 0:34:06The claimant in the case is Kieron Kelly.
0:34:06 > 0:34:08He first came across West Car Sales
0:34:08 > 0:34:10when he was looking for a cheap second-hand car
0:34:10 > 0:34:12and checked out the stock
0:34:12 > 0:34:14at a few of his local dealers.
0:34:14 > 0:34:19I saw a car that was appealing to me, it was within my price range.
0:34:19 > 0:34:21The car was a Renault Megane.
0:34:21 > 0:34:25It was black, it was a five-door car.
0:34:25 > 0:34:26We have four grandchildren,
0:34:26 > 0:34:30so of course, from time to time we pick the children up from school.
0:34:30 > 0:34:34So what we needed was a car that would be able to accommodate
0:34:34 > 0:34:36both myself and my partner and the grandkids.
0:34:38 > 0:34:42Kieron went to the dealers and met the salesman there, a Mr Jeff Lee.
0:34:42 > 0:34:45He seemed quite trustworthy, so I took the car out on a test drive
0:34:45 > 0:34:50It wasn't great, but, at the end of the day, for £850, you know,
0:34:50 > 0:34:52you are not going to get a great, great car -
0:34:52 > 0:34:54but it seemed to be good value for money.
0:34:54 > 0:34:57Kieron may not have been looking for a top-of-the-range car,
0:34:57 > 0:35:00but there was one thing he was adamant about.
0:35:00 > 0:35:01He didn't want anything
0:35:01 > 0:35:04that had previously been in an accident or written off.
0:35:04 > 0:35:08I had had a bad experience with a previous car,
0:35:08 > 0:35:10so I asked the dealer specifically,
0:35:10 > 0:35:13"Was the car that I was buying subject to a write-off?"
0:35:13 > 0:35:15He just quite simply said no.
0:35:16 > 0:35:20So Kieron bought it and drove it happily for several months,
0:35:20 > 0:35:22until one day he scraped the front of the car
0:35:22 > 0:35:24on the curb while parking
0:35:24 > 0:35:28and was surprised by the amount of damage it caused.
0:35:28 > 0:35:31The whole front end, ie the whole bumper,
0:35:31 > 0:35:33was detached and it was hanging.
0:35:33 > 0:35:36When Kieron got home he called the AA,
0:35:36 > 0:35:38and when they took a look they found clues
0:35:38 > 0:35:41that the car had in fact been in a previous accident after all.
0:35:41 > 0:35:43They knocked the door and said,
0:35:43 > 0:35:45"Look, I think you need to get your logbook."
0:35:45 > 0:35:46So I came back into my home,
0:35:46 > 0:35:49got the logbook and clearly on the logbook
0:35:49 > 0:35:53it had stated that the car was subject to a write-off.
0:35:53 > 0:35:56I was stunned, absolutely stunned.
0:35:56 > 0:36:00Stunned, shocked, angry, annoyed.
0:36:00 > 0:36:04The obvious thing to do was get in touch with West Car Sales.
0:36:04 > 0:36:07I wanted to reject the vehicle and seek a full refund.
0:36:08 > 0:36:13For some weeks, Kieron chased for a refund, but it wasn't forthcoming.
0:36:13 > 0:36:16The car, meanwhile, was marooned on the driveway,
0:36:16 > 0:36:17where it still remains...
0:36:17 > 0:36:21Having been told that this car was potentially dangerous,
0:36:21 > 0:36:23I didn't drive the car any more.
0:36:23 > 0:36:26..and after still getting nowhere with West Car Sales,
0:36:26 > 0:36:28Kieron took the company to court...
0:36:28 > 0:36:32I supplied 15-19 pages' worth of correspondence,
0:36:32 > 0:36:36together with text messages and all the communication.
0:36:36 > 0:36:38So I was extremely confident of the outcome.
0:36:38 > 0:36:40No concerns.
0:36:40 > 0:36:44..but just moments before the hearing, Mr Lee arrived,
0:36:44 > 0:36:47wanting to make a deal to pay Kieron back in instalments.
0:36:47 > 0:36:52Kieron accepted, and the agreement was rubber-stamped by the judge.
0:36:52 > 0:36:57His first payment was due to myself of £100 on the 1st of December.
0:36:57 > 0:37:00He failed to pay it, and he said he had family issues.
0:37:00 > 0:37:04So I decided to extend that for a week to give him a bit of grace,
0:37:04 > 0:37:06and, lo and behold, he failed again.
0:37:06 > 0:37:09Kieron's now had enough of being messed about
0:37:09 > 0:37:12and has transferred his case up to the High Court.
0:37:12 > 0:37:14Having seen the programme on the TV
0:37:14 > 0:37:18I'm just really hopeful that they get the outcome I need.
0:37:23 > 0:37:26Lawrence and Kev are about to arrive at West Car Sales -
0:37:26 > 0:37:28and, ever the optimist,
0:37:28 > 0:37:31Kev is hopeful of getting Mr Kelly's money...
0:37:31 > 0:37:35I've had a look at the site online while I was doing my research,
0:37:35 > 0:37:39and there's quite a few cars on the front here, cars and vans.
0:37:39 > 0:37:43So hopefully they'll be owned by our debtor company
0:37:43 > 0:37:46and we'll be able to get this debt paid.
0:37:46 > 0:37:49..and as they pull into the garage,
0:37:49 > 0:37:51it seems Kev's research was spot on...
0:37:51 > 0:37:53There are a lot of vehicles here.
0:37:53 > 0:37:56It goes a way back, doesn't it?
0:37:56 > 0:37:58..and before they even manage to park,
0:37:58 > 0:38:03a man pulls up alongside wanting to know why the sheriffs are here.
0:38:03 > 0:38:05- West Car Sales, we're here for. - Yeah.
0:38:05 > 0:38:06It is you, is it?
0:38:10 > 0:38:12It's the man who sold Kieron his car,
0:38:12 > 0:38:15and it seems he doesn't dispute he owes the money.
0:38:15 > 0:38:18In fact, he says he wants to pay.
0:38:25 > 0:38:27The problem is, you've got assets.
0:38:27 > 0:38:29We're not ordered out to collect your money,
0:38:29 > 0:38:31we're ordered by the writ to take control of your goods.
0:38:32 > 0:38:35All you can do is pay in full, because you've got the stock.
0:38:41 > 0:38:44Although Mr Lee admits he sold Mr Kelly a car,
0:38:44 > 0:38:47he's now saying he sold it under his own name,
0:38:47 > 0:38:50not the garage's, where he's just an employee -
0:38:50 > 0:38:53but that's not what it says on Mr Kelly's receipt,
0:38:53 > 0:38:55nor on Lawrence's writ.
0:38:55 > 0:38:58West Car Sales have got all the cars that are here?
0:38:58 > 0:39:01Unfortunately, that's who we're here for.
0:39:01 > 0:39:02It's their name on the writ,
0:39:02 > 0:39:05so any of these cars that belong to West Car Sales
0:39:05 > 0:39:06are likely to go to clear the debt.
0:39:06 > 0:39:09At the moment it stands at £1,452.
0:39:10 > 0:39:13You know, one of these cars would cover it.
0:39:14 > 0:39:16The owner of West Car Sales is away, is he?
0:39:17 > 0:39:20Mr Lee might not want his employer's cars to be taken,
0:39:20 > 0:39:23but the sheriffs can't just ignore the paperwork from the courts.
0:39:23 > 0:39:26Fair play to you for sticking your hands up and saying,
0:39:26 > 0:39:27"Right, it should actually be me,"
0:39:27 > 0:39:29but we can't deal with it as being you.
0:39:29 > 0:39:33So if you want to pay it on their behalf, again, fair play to you.
0:39:35 > 0:39:36No.
0:39:36 > 0:39:38We can give you a little bit of time
0:39:38 > 0:39:39to try and cobble the money together.
0:39:40 > 0:39:42While Mr Lee is cooperating,
0:39:42 > 0:39:45so far he still isn't showing any indication
0:39:45 > 0:39:47that he's about to come up with the money -
0:39:47 > 0:39:49so Lawrence ups the ante.
0:39:49 > 0:39:52If it comes to removal, there's another 1,300 quid going on it.
0:39:52 > 0:39:54It's going to virtually double.
0:39:55 > 0:39:56No, we don't want that.
0:39:56 > 0:39:57So that's what I'm saying,
0:39:57 > 0:40:00I can give you a little bit of time to get this money together.
0:40:03 > 0:40:05Yeah, we're not talking days.
0:40:05 > 0:40:07Lawrence's strategy works.
0:40:07 > 0:40:10Mr Lee suddenly produces the company's card
0:40:10 > 0:40:12and offers to make a payment.
0:40:13 > 0:40:15Right, let's see if we've got a signal.
0:40:17 > 0:40:19You have to know your PIN number or you can't do it.
0:40:19 > 0:40:21Unless you can go do it online.
0:40:21 > 0:40:23Have you got online facilities here?
0:40:23 > 0:40:26Mr Lee can't use the card, and heads into his office,
0:40:26 > 0:40:29leaving Lawrence and Kev to ponder their next move.
0:40:31 > 0:40:33Yeah, it's a bit of a shame he hasn't got the PIN number
0:40:33 > 0:40:35to the account here,
0:40:35 > 0:40:37otherwise we would have had a big part of it paid off.
0:40:37 > 0:40:39So we'll just see what developments there are now.
0:40:39 > 0:40:42The development is that Mr Lee immediately returns,
0:40:42 > 0:40:45and this time he's brought cash.
0:40:45 > 0:40:47- Do you want to hop in the other side and count this, Kev?- Yeah.
0:40:47 > 0:40:50- What's there?- 1,500.
0:40:53 > 0:40:55- 1,500, yeah?- Yeah.
0:40:55 > 0:40:58Mr Lee has settled the balance in full,
0:40:58 > 0:41:00and he gives his side of the story.
0:41:00 > 0:41:03I sold a car to a chap, it must have been about eight or nine months ago.
0:41:03 > 0:41:05Chap had it for six months.
0:41:05 > 0:41:08It had been involved in an accident, I wasn't aware of this.
0:41:08 > 0:41:09The chap then came back and saw us,
0:41:09 > 0:41:12and obviously gave us the point of view that he wanted a refund.
0:41:12 > 0:41:14Wasn't in a position to do so at the time,
0:41:14 > 0:41:16because obviously we wanted to have the car checked.
0:41:16 > 0:41:19He didn't allow us to do so, and here we are today.
0:41:19 > 0:41:20Thank you.
0:41:20 > 0:41:22If you've done wrong, you've got to pay for it.
0:41:22 > 0:41:24That's yours.
0:41:24 > 0:41:26That went very well, really.
0:41:26 > 0:41:27There was a point where we didn't think
0:41:27 > 0:41:29he was going to be able to come up with the money
0:41:29 > 0:41:32cos he didn't have the PIN number for the credit card he had,
0:41:32 > 0:41:34but then he went off and appeared with cash.
0:41:34 > 0:41:36So...happy days. Another job done.
0:41:36 > 0:41:39And Lawrence isn't the only one who's pleased.
0:41:39 > 0:41:41Excellent result, it's been a great day.
0:41:41 > 0:41:44I'm just pleased to say it's all done, it's all dusted.
0:41:44 > 0:41:47We can now just move on and enjoy the rest of our lives.
0:41:51 > 0:41:54If you've won a County Court judgment and haven't been paid,
0:41:54 > 0:41:58for £66 you can get the case transferred up to the High Court,
0:41:58 > 0:42:01which will issue a writ for enforcement by the sheriffs.
0:42:01 > 0:42:06My job is to collect in full or remove goods.
0:42:06 > 0:42:08They've got special powers of entry...
0:42:08 > 0:42:11We don't have to take any notice of your security protocol, I'm afraid.
0:42:11 > 0:42:14..and there's no limit on the size of the debts they can pursue.
0:42:14 > 0:42:16£1.6 million.
0:42:18 > 0:42:19If they're successful,
0:42:19 > 0:42:22they'll recover your money and costs from the debtor...
0:42:22 > 0:42:24Have you got the cash now, then?
0:42:24 > 0:42:27..as well as their own fees, which are set by the government.
0:42:27 > 0:42:29She's paid, the judgment is settled.
0:42:29 > 0:42:30Thank you very much.
0:42:30 > 0:42:33If the sheriffs can't get your money,
0:42:33 > 0:42:37they'll ask you to pay a fee of £75 plus VAT.
0:42:41 > 0:42:42It's mid-morning,
0:42:42 > 0:42:45and Tommy and Craig are on the outskirts of Birmingham.
0:42:45 > 0:42:48They are looking for a man who runs a sandwich business
0:42:48 > 0:42:52and who owes thousands of pounds to a former worker.
0:42:53 > 0:42:55We're off to go and see Mr Trevor Johnson.
0:42:55 > 0:42:58He trades as TJ's Sandwiches.
0:42:58 > 0:43:01This one's an employment tribunal case,
0:43:01 > 0:43:04so it's clearly a dispute between employer and employee.
0:43:05 > 0:43:09The claimant says she'd worked for Mr Johnson for ten years
0:43:09 > 0:43:12before he made her redundant without notice.
0:43:12 > 0:43:15He also made unauthorised deductions from her wages
0:43:15 > 0:43:17and owes her holiday pay.
0:43:17 > 0:43:19Mr Johnson didn't attend the hearing
0:43:19 > 0:43:24and the tribunal ruled against him by default.
0:43:24 > 0:43:27He still hasn't paid, and owes £4,036.
0:43:32 > 0:43:34As the address on the writ appears to be
0:43:34 > 0:43:36for some kind of industrial unit,
0:43:36 > 0:43:38rather than Mr Johnson's home address,
0:43:38 > 0:43:41the sheriffs are hopeful of finding suitable assets.
0:43:41 > 0:43:45I think this is actually where they prep and make the sandwiches.
0:43:45 > 0:43:47Hopefully, we'll get the employee the money
0:43:47 > 0:43:49that the court has said that she deserves.
0:43:49 > 0:43:51The sheriffs reach their destination,
0:43:51 > 0:43:53and head in in search of Mr Johnson.
0:43:54 > 0:43:55Hello.
0:43:56 > 0:43:58- Hello.- Is Mr Johnson about?
0:44:00 > 0:44:01Can he be contacted at all?
0:44:04 > 0:44:06Has anybody got his number?
0:44:06 > 0:44:07No?
0:44:07 > 0:44:10Who's in charge whilst he's not here?
0:44:11 > 0:44:13Nobody has got his telephone number at all?
0:44:13 > 0:44:15Who would you phone in an emergency?
0:44:17 > 0:44:19You just deal with it yourselves?
0:44:20 > 0:44:23My name is Mr Wild, and we are High Court enforcement agents.
0:44:24 > 0:44:29We're here today to execute a court order, a High Court writ of control.
0:44:30 > 0:44:32So we need to get in contact with Mr Johnson,
0:44:32 > 0:44:34as a matter of urgency.
0:44:35 > 0:44:38But just then a man emerges from the back.
0:44:38 > 0:44:40Hello, sir.
0:44:40 > 0:44:41Are you Mr Johnson?
0:44:41 > 0:44:43Hello, Mr Johnson.
0:44:43 > 0:44:45My name's Mr Wild.
0:44:45 > 0:44:48It seems Mr Johnson was here all along -
0:44:48 > 0:44:52and he now excuses himself momentarily to switch off a machine.
0:44:53 > 0:44:54Well, there you go.
0:44:54 > 0:44:57All of a sudden, he turns up at the back.
0:44:57 > 0:45:01When Mr Johnson returns, he asks our cameraman to leave.
0:45:06 > 0:45:09Inside, Tommy and Craig explain
0:45:09 > 0:45:12they're here on behalf of his former employee,
0:45:12 > 0:45:16and their writ empowers them to collect just over £4,000,
0:45:16 > 0:45:19otherwise, they'll have to remove goods to cover the value instead.
0:45:19 > 0:45:22Thankfully, Mr Johnson knows all about the debt,
0:45:22 > 0:45:24and the sheriffs are spared the task
0:45:24 > 0:45:28of working out whether any of the vehicles outside belong to him.
0:45:28 > 0:45:32He agrees to pay, and half an hour later, Tommy and Craig are leaving,
0:45:32 > 0:45:35slightly surprised about how straightforward it was
0:45:35 > 0:45:38considering the reception they got when they arrived.
0:45:38 > 0:45:40We've gained peaceable access,
0:45:40 > 0:45:44met the workers who initially said that our guy wasn't there -
0:45:44 > 0:45:47but, like the Scarlet Pimpernel, he appeared from the back.
0:45:47 > 0:45:49His wife was actually in the office at the front of the building,
0:45:49 > 0:45:54so explained the situation and ultimately we got paid in full.
0:46:04 > 0:46:07Every year, 3.9 million motor insurance claims
0:46:07 > 0:46:12are made in the UK as a result of accidents, theft or damage.
0:46:12 > 0:46:1799% of these claims are accepted and subsequently paid out,
0:46:17 > 0:46:19but occasionally claimants find themselves
0:46:19 > 0:46:22unable to get the money they're owed.
0:46:23 > 0:46:26Lawrence and Kev are heading towards the Sussex coast,
0:46:26 > 0:46:28to deal with one of these cases.
0:46:29 > 0:46:33We're off to Hastings Insurance Services Limited.
0:46:33 > 0:46:38We are looking for £4,575.
0:46:40 > 0:46:44The claimant is Bill Young from Ashington in Northumberland.
0:46:44 > 0:46:47It all began with an outing to the local takeaway
0:46:47 > 0:46:50with wife Christine and their kids.
0:46:50 > 0:46:52We got in the car, headed down the road,
0:46:52 > 0:46:55and just as I was approaching the roundabout,
0:46:55 > 0:46:56the guy came out from the left.
0:46:56 > 0:46:57I did see it coming,
0:46:57 > 0:46:59but it was right at the last second
0:46:59 > 0:47:01and there was no way I could get out of the way.
0:47:01 > 0:47:04The other driver smashed into the side of Bill's car,
0:47:04 > 0:47:08writing it off and leaving the family shaken and hurt.
0:47:08 > 0:47:10Christine suffered whiplash,
0:47:10 > 0:47:15and it soon became clear that so did their 15-year-old daughter, Elise.
0:47:15 > 0:47:18My daughter realised at school when she was sitting
0:47:18 > 0:47:21on the high chairs in the science lab,
0:47:21 > 0:47:23cos she had no back support.
0:47:23 > 0:47:26She had to go through physio and stuff like that.
0:47:26 > 0:47:28But the good news
0:47:28 > 0:47:30was that the Youngs' insurance policy was supportive.
0:47:30 > 0:47:33They said they would claim costs and compensation
0:47:33 > 0:47:36from the other driver's insurers, Hastings.
0:47:36 > 0:47:38The driver had said it was his fault,
0:47:38 > 0:47:41so we had nothing really to worry about -
0:47:41 > 0:47:43but as it went on, it started to drag on and drag on.
0:47:43 > 0:47:47It seemed that Hastings wasn't going to pay out just like that.
0:47:47 > 0:47:49I was quite surprised,
0:47:49 > 0:47:50because it's quite a big insurance company
0:47:50 > 0:47:52and I thought it would just be...
0:47:52 > 0:47:54they would pay up straightaway, sort of thing.
0:47:54 > 0:47:56Weeks became months, and the situation
0:47:56 > 0:47:59was becoming increasingly worrying for the family.
0:47:59 > 0:48:01I was just stressed all the time,
0:48:01 > 0:48:05ringing up the insurance company just about every other day.
0:48:05 > 0:48:06I would send one thing
0:48:06 > 0:48:08and then they would say, "We need something else."
0:48:08 > 0:48:11Well, I thought, "Well why didn't you say that in the first place?"
0:48:12 > 0:48:14A few months after the accident,
0:48:14 > 0:48:18the Youngs did receive the pay-out for their written-off car,
0:48:18 > 0:48:22but it took a year before Christine got compensation for her injuries -
0:48:22 > 0:48:25and Elise's whiplash was even less straightforward.
0:48:25 > 0:48:28It turned out she'd have to go to court.
0:48:28 > 0:48:31The guy who was representing the other company,
0:48:31 > 0:48:34he basically just agreed they would pay out.
0:48:34 > 0:48:36There was no questions asked.
0:48:36 > 0:48:38It just seemed to be a waste of time.
0:48:40 > 0:48:44The Youngs could at least expect the matter to finally be resolved -
0:48:44 > 0:48:47but 18 months after the accident, they're still waiting.
0:48:48 > 0:48:52Now the Youngs' insurers have decided to take the final step.
0:48:52 > 0:48:56They've obtained a High Court writ against Hastings Insurance
0:48:56 > 0:48:57and engaged the sheriffs.
0:48:57 > 0:49:00We didn't expect this, so we'll see what happens from here,
0:49:00 > 0:49:02but hopefully we'll finally get what...
0:49:02 > 0:49:04- What we deserve. - ..what we need. Yeah.
0:49:11 > 0:49:12Lawrence and Kev are soon to arrive
0:49:12 > 0:49:15at Hastings Insurance Services Limited.
0:49:15 > 0:49:18It's up this road somewhere, I believe.
0:49:18 > 0:49:21There it is - Conquest House, Hastings Direct.
0:49:21 > 0:49:25Lawrence and Kev park up and head into the building...
0:49:25 > 0:49:27- Hi there.- They'll rumble you, Pete, straight away.
0:49:27 > 0:49:30..but our cameraman doesn't get far.
0:49:30 > 0:49:31Morning, yeah.
0:49:31 > 0:49:34We wait outside, while Lawrence explains.
0:49:34 > 0:49:37My name's Mr Grix. My colleague and I are enforcement agents.
0:49:37 > 0:49:40We've got a High Court writ against Hastings Insurance Services Limited.
0:49:44 > 0:49:47The sheriffs' unannounced arrival causes some confusion.
0:49:47 > 0:49:51Lawrence and Kev don't know any of the specifics of the case,
0:49:51 > 0:49:53all they've got is a writ against the company
0:49:53 > 0:49:57with Mr Young's name on it, and no-one here knows who he is.
0:49:58 > 0:50:01One of the issues they've got at the moment
0:50:01 > 0:50:03is looking for the person in the claim.
0:50:03 > 0:50:05Once they find out who that is,
0:50:05 > 0:50:07they'll be back down and sorting out.
0:50:07 > 0:50:09They're familiar with these scenarios.
0:50:09 > 0:50:11I think with such a big company,
0:50:11 > 0:50:14they must get a few of these things sort of slip through the net.
0:50:15 > 0:50:18The sheriffs can demand the writ is paid regardless,
0:50:18 > 0:50:21but companies are usually reluctant to reach for their credit cards
0:50:21 > 0:50:24until they know what they're paying for -
0:50:24 > 0:50:27so Lawrence is prepared to give them a bit of time,
0:50:27 > 0:50:30rather than threatening to remove assets from the office.
0:50:32 > 0:50:36Another 45 minutes passes before, eventually, he's out.
0:50:36 > 0:50:39Apparently they'd already agreed a settlement
0:50:39 > 0:50:41and the solicitor should have paid it,
0:50:41 > 0:50:43so it's actually the solicitors that have paid it now.
0:50:43 > 0:50:46It took a bit longer than we would've liked, really,
0:50:46 > 0:50:47but sometimes it does.
0:50:51 > 0:50:55They've been paid the full £4,575.
0:50:55 > 0:50:5818 months after their car accident,
0:50:58 > 0:51:01the Youngs have finally got the compensation they were owed.
0:51:04 > 0:51:06Well, we finally heard from the sheriffs.
0:51:06 > 0:51:07It's good news.
0:51:07 > 0:51:10They're getting the money, so that's great.
0:51:10 > 0:51:12We would have preferred that we didn't need to claim
0:51:12 > 0:51:15and we didn't need it, but that's what these things are for.
0:51:24 > 0:51:28Tommy and Craig are back in the van, on their way to another job.
0:51:28 > 0:51:32they're about to visit a man who owes a substantial sum of money.
0:51:32 > 0:51:36So we're in the suburbs of Birmingham again today.
0:51:36 > 0:51:39We're off to go and see a Mr Kev Dooley.
0:51:39 > 0:51:43Mr Dooley was taken to court by another man several months ago.
0:51:43 > 0:51:45He didn't defend the case
0:51:45 > 0:51:48and a judgment was issued against him by default.
0:51:48 > 0:51:52He now owes £7,381.
0:51:54 > 0:51:57The sheriffs have been trying to contact Mr Dooley,
0:51:57 > 0:51:58but with no success.
0:51:58 > 0:52:01We've been there numerous times before,
0:52:01 > 0:52:04had no response at all to our letters,
0:52:04 > 0:52:06however there's a number of vehicles...
0:52:07 > 0:52:09..in our guy's name,
0:52:09 > 0:52:12so the intention is today to go and remove them,
0:52:12 > 0:52:15if he's not going to pay the bill.
0:52:15 > 0:52:17They reach Mr Dooley's home address,
0:52:17 > 0:52:22and sure enough, two of the vehicles they were hoping to find are there.
0:52:22 > 0:52:24There's a Volkswagen van...
0:52:24 > 0:52:25That's free of finance.
0:52:25 > 0:52:27So we need to get a clamp on that.
0:52:27 > 0:52:29..and a Vauxhall hatchback.
0:52:29 > 0:52:31The sheriffs get straight to work.
0:52:31 > 0:52:34Tommy clamps the van, while Craig tries the door.
0:52:36 > 0:52:39As usual, there's no answer.
0:52:40 > 0:52:42There's got to be someone here, hasn't there?
0:52:42 > 0:52:44There's all these cars here.
0:52:45 > 0:52:47I've got a phone number.
0:52:47 > 0:52:48Try ringing him.
0:52:48 > 0:52:51He does - but it goes straight to answerphone.
0:52:52 > 0:52:56Hello, this is a message for Mr Kev Dooley.
0:52:56 > 0:52:59I need you to contact me as soon as possible, Mr Dooley. Thank you.
0:53:01 > 0:53:03Let's order the truck.
0:53:03 > 0:53:05- It's all we can do. - It's all we can do, isn't it?
0:53:06 > 0:53:09With Mr Dooley owing upwards of £7,000,
0:53:09 > 0:53:14Craig presses ahead and books in the removal of both vehicles.
0:53:14 > 0:53:16It's done. Sending two vehicles.
0:53:16 > 0:53:20The sheriffs retreat to the van to wait it out -
0:53:20 > 0:53:22but soon Tommy spots a young man
0:53:22 > 0:53:25who he thinks is taking an unusual amount of interest
0:53:25 > 0:53:27in what they're up to...
0:53:27 > 0:53:28See the red door?
0:53:28 > 0:53:30He's been stood out the front of it watching us the whole time,
0:53:30 > 0:53:32and he's only just gone in there.
0:53:32 > 0:53:34- Could be the son.- Maybe.
0:53:34 > 0:53:36..and shortly afterwards,
0:53:36 > 0:53:39the person Tommy's seen comes over to speak to them,
0:53:39 > 0:53:41accompanied by an older man.
0:53:41 > 0:53:42Is it Mr Dooley?
0:53:44 > 0:53:46- Is he?- Yeah, he is.
0:53:48 > 0:53:49Right.
0:53:49 > 0:53:51The man says he's just a neighbour
0:53:51 > 0:53:55and the debtor is apparently away for another month.
0:53:55 > 0:53:58Tommy explains he's a High Court enforcement agent
0:53:58 > 0:53:59with a writ to execute.
0:53:59 > 0:54:02The problem we've got at the moment, you see,
0:54:02 > 0:54:06is they want us to remove vehicles today, which are registered to him,
0:54:06 > 0:54:07which obviously we don't want to do,
0:54:07 > 0:54:09we'd rather speak to him and get it sorted out,
0:54:09 > 0:54:11but we need to talk to him, really.
0:54:14 > 0:54:16The only way is money.
0:54:17 > 0:54:19It's not a small amount. I can't discuss the details.
0:54:19 > 0:54:22Is it your father? Oh, OK.
0:54:23 > 0:54:25He would have had letters here.
0:54:25 > 0:54:27Craig was right.
0:54:27 > 0:54:29The young man is Mr Dooley's son -
0:54:29 > 0:54:32but he's not in a position to stump up several thousand pounds
0:54:32 > 0:54:34on his dad's behalf...
0:54:34 > 0:54:36They can't really help out, to facilitate the payment,
0:54:36 > 0:54:38to stop the vehicles going,
0:54:38 > 0:54:41so unfortunately it's a bit of a bad situation
0:54:41 > 0:54:43and it looks like they're still going to be going.
0:54:43 > 0:54:47..but just as the sheriffs are gearing up for the removal,
0:54:47 > 0:54:50a call comes through from the debtor's mother.
0:54:50 > 0:54:52She says that she owns the van,
0:54:52 > 0:54:55so doesn't think the sheriffs can remove it -
0:54:55 > 0:54:58but she's not able to provide proof of her purchase right now.
0:54:59 > 0:55:02She's saying that she's purchased the vehicle for him,
0:55:02 > 0:55:04to put into his business -
0:55:04 > 0:55:06but as we've said, in the absence of proof,
0:55:06 > 0:55:09at this late stage it won't prevent the removal from taking place.
0:55:11 > 0:55:13Before long, the first removal truck arrives
0:55:13 > 0:55:16and the logistical challenge begins.
0:55:16 > 0:55:18The van turns out to be harder than expected
0:55:18 > 0:55:20thanks to its long wheelbase.
0:55:20 > 0:55:22I don't think it'll go on.
0:55:23 > 0:55:27Backwards, it doesn't fit, so they try a new strategy...
0:55:27 > 0:55:28If he takes it from the front,
0:55:28 > 0:55:31it will be shorter at the front and you'll be able to get it on,
0:55:31 > 0:55:33and have the back end sticking off the back.
0:55:33 > 0:55:35..and this time, they have more success.
0:55:38 > 0:55:42The car, on the other hand, is a different story altogether.
0:55:42 > 0:55:44The issue is the wheel.
0:55:44 > 0:55:47Obviously, with a steering lock on like that, to drag it,
0:55:47 > 0:55:49it's going to be a nightmare.
0:55:49 > 0:55:51Drag it from there, I think.
0:55:53 > 0:55:57The Vauxhall is unceremoniously heaved up onto the truck.
0:55:58 > 0:56:02It's not pretty, but it works -
0:56:02 > 0:56:05and the car is also soon on its way.
0:56:05 > 0:56:07- That's good.- Cheers, thanks. Take care, mate.
0:56:12 > 0:56:15Both vehicles will be held for seven days.
0:56:15 > 0:56:17If Mr Dooley doesn't come up with the money,
0:56:17 > 0:56:19and provided the vehicles do belong to him,
0:56:19 > 0:56:21then they'll be sold
0:56:21 > 0:56:25and the claimant will finally receive the money they're owed.
0:56:25 > 0:56:27Yeah, a bit of a result.
0:56:27 > 0:56:29We've only been here just over the two hours.
0:56:29 > 0:56:31We made some phone calls
0:56:31 > 0:56:33and tried to make contact at the address, nothing.
0:56:33 > 0:56:36So it resulted in two vehicles going.
0:56:37 > 0:56:41Following filming, Mr Dooley didn't pay any money towards his debt
0:56:41 > 0:56:45and his Vauxhall has been sold at auction.
0:56:45 > 0:56:48Mr Dooley told us that he believes he doesn't owe any money
0:56:48 > 0:56:51and that the case against him was unfounded.
0:56:51 > 0:56:54He says he didn't respond to the court paperwork
0:56:54 > 0:56:56because his name was spelt incorrectly,
0:56:56 > 0:56:59so he didn't believe the letters were for him.
0:56:59 > 0:57:01He says he hasn't appealed the judgment
0:57:01 > 0:57:03because of the costs involved.