:00:15. > :00:21.Comet, making promises it can't keep, First Choice selling resorts
:00:21. > :00:24.that aren't finished, and buy this at Cineworld? They're making a
:00:24. > :00:34.profit you won't believe. Plus, Heinz, Pepsi and the RAC - it's
:00:34. > :00:49.
:00:49. > :00:54.Watchdog, the programme you cannot Hello, and good evening. Welcome to
:00:54. > :00:58.Watchdog. We're live, as usual, from Television Centre. Tonight,
:00:58. > :01:02.Comet telling customers their warrantee covers everything. Don't
:01:02. > :01:08.you believe it. I'm just angry and disappointed that they actually
:01:08. > :01:13.sold me something that was actually of no use to me. At all. Also
:01:13. > :01:18.tonight, First Choice - it gave this resort ten out of ten. Really?
:01:18. > :01:23.It wasn't even finished, plus Cineworld, Odeon, Vue charging a
:01:23. > :01:29.fortune for popcorn. You'll be astonished at the mark-up. Pepsi -
:01:29. > :01:32.its multi-pack cans have shrunk from this to this. According to the
:01:32. > :01:36.company, it's because of us women. I am not a woman, which is why I
:01:36. > :01:40.put this week's hidden cameras inside the gent's, where we found
:01:40. > :01:46.this rogue coming up with some novel ways to spin out a job. Check
:01:46. > :01:56.out the Bruce Lee moves. Mind you, he didn't want us to
:01:56. > :01:58.
:01:59. > :02:03.think he was time wasting, so he Yes, say hello to Mohammad Shamrez,
:02:03. > :02:05.better known as Sam, but also known as Tony. We've a lot more footage
:02:05. > :02:15.like that, and tonight we're planning a special screening just
:02:15. > :02:23.for him, so join us, as we play it again - Sam. First, though, Comet -
:02:23. > :02:26.248 branches in the UK selling everything from settles to fridges
:02:26. > :02:31.to sat-navs to plasma screen TVs. They have probably tried to sell
:02:31. > :02:38.you an Extra Care Service Plan. Are these worth the money? Is Comet
:02:38. > :02:43.selling them correctly? What do you think? Electrical goods - expensive,
:02:43. > :02:49.delicate and temperamental - so how can you get some piece of mind when
:02:49. > :02:52.buying them, putting an end to the headaches of call-out charges and
:02:52. > :02:55.replacements? The Comet Extra Care Service Plan could be the answer.
:02:56. > :02:59.It covers the cost of repairs or replacement for up to five years
:02:59. > :03:06.depending on the type of product you buy. Sounds perfect, but it
:03:06. > :03:11.isn't. Ask Dan Curran, a salesman persuaded to them buy one for his
:03:11. > :03:16.new TV. The cost of the extended warrantee was �250. The guy did
:03:16. > :03:19.tell us if anything went wrong with the telly, they would replace the
:03:19. > :03:24.TV to the value we purchased it. Earlier this year a shadow appeared
:03:25. > :03:32.on the screen. When a Comet engineer couldn't fix it, they
:03:32. > :03:37.replaced it, worth �200 less than he'd originally laid out. After
:03:37. > :03:41.contacting them, they told us the extended value of the TV was done
:03:41. > :03:49.on a specification and the specification was far superior than
:03:49. > :03:56.the one we purchased. I feel angry. Wrong advice about replacements and
:03:56. > :04:00.also about repairs - when Joy bought her laptop in June 2010,
:04:00. > :04:03.Comet assured Heros Collonges warrantee covered accidental damage.
:04:03. > :04:07.Eight months later her daughter dropped it on the stair, and it
:04:07. > :04:12.stopped working. I said to her, don't worry because I have taken
:04:12. > :04:16.out the extra cover, but when I called Comet, they told me they
:04:16. > :04:19.wouldn't repair or replace the laptop as it didn't cover me for
:04:20. > :04:24.accidental damage. I am just angry and disappointed that they actually
:04:24. > :04:29.sold me something that was actually of no use to me. Comet never did
:04:29. > :04:32.repair her laptop, but they did accept they had given her wrong
:04:32. > :04:37.advice and agreed to refund her Warrenee payments, but have they
:04:37. > :04:40.learnt interest their mistake? Apparently not. Following a flurry
:04:40. > :04:45.of similar complaints, we decided to check out their sales tactics
:04:45. > :04:49.ourselves. Cue the Watchdog mystery shoppers.
:04:50. > :04:55.On a tour of 15 Comet stores across the country, they told staff they
:04:55. > :05:02.were looking to buy a TV, a fridge freezer or a washing machine, and
:05:02. > :05:04.every single time those staff began selling Comet's extended warrantee,
:05:04. > :05:14.the Extra Care Service Plan. have this service care plan that I
:05:14. > :05:21.
:05:21. > :05:26.would recommend for anything you Not true, unfortunately. Misuse is
:05:26. > :05:36.not covered, neither are a few other things, like damage by vermin,
:05:36. > :05:41.
:05:41. > :05:43.although at this Nottingham store, Cosmetic damage like scratches is
:05:43. > :05:53.also excluded, which must be news to this staff member in this
:05:53. > :05:57.
:05:57. > :06:01.Out of the 15 stores we visited, staff in eight of them told us we
:06:01. > :06:05.would be covered for problems that the warrantee specifically excludes.
:06:05. > :06:15.Six failed to mention any of the exclusions at all. There were other
:06:15. > :06:22.
:06:22. > :06:27.claims too, like this in Comet's Reassuring, yes, true, no. In fact,
:06:27. > :06:32.at every Comet store we visited, staff gave uss a few, misleading or
:06:32. > :06:37.insufficient information - all of which are potential breaches of the
:06:37. > :06:40.Consumer Protection from Unfair Trading Regulations, 2008. I am
:06:40. > :06:44.concerned about misleading information being given to
:06:44. > :06:49.customers as to the contents of the policy and what is covered. The
:06:49. > :06:53.second concern relates to information that customers are not
:06:53. > :06:58.being given. The policy contains a number of quite significant
:06:58. > :07:03.exclusions, and these are not being told to customers. So why are they
:07:03. > :07:07.getting it so wrong? We've heard from an employee who has told us
:07:07. > :07:11.they're under pressure to persuade customers to buy the extra care
:07:11. > :07:16.warrantees. He showed us this document issued to some staff. It
:07:16. > :07:20.lays down the target of selling two extended warrantees per shift,
:07:20. > :07:25.warrantees, as we have seen, are sometimes being missold. In the
:07:25. > :07:30.instances I have seen, I believe that there are some case -- cases
:07:30. > :07:35.where there are misleading actions and where there are misleading
:07:35. > :07:39.omissions that could cause an average consumer to buy the product
:07:39. > :07:44.when had they been given the full information about the product, they
:07:44. > :07:47.may not have well so decided. told us they carry out ten million
:07:47. > :07:50.transactions a year with a vast majority of shoppers pleased with
:07:50. > :07:56.the high standard of service provided. But our mystery shoppers
:07:56. > :08:00.certainly aren't. Come and play at Comet. "Come and
:08:00. > :08:04.play?" How about playing by the rules? Riz Lateef reporting there.
:08:04. > :08:08.We asked Comet about the customers featured in that film. They say
:08:08. > :08:13.they regret not having met their expected levels of customer care in
:08:13. > :08:16.both cases, although they did believe each was resolved. They say
:08:16. > :08:19.all customers who buy the Extra Care Service Plan must read and
:08:19. > :08:25.sign a document setting out the terms and conditions before
:08:25. > :08:31.purchase. They then have a 45-day cooling off period in which they
:08:31. > :08:36.can cancel. Comet deny pressurising staff to sell these. They're sorry
:08:36. > :08:39.for any occasion when a customer is unhappy, and as a result, they're
:08:39. > :08:43.implementing refresher training on their extra service plans for all
:08:43. > :08:53.staff. To coment on that or any of tonight's stories, you can e-mail
:08:53. > :09:00.
:09:00. > :09:04.Meanwhile, a huge response to last week's story about soaring
:09:04. > :09:08.household fuel bills. Remember the graphs. The big six energy
:09:08. > :09:11.companies insist they're in competition, yet we showed how they
:09:11. > :09:15.consistently increased their prices in line with each other. Compared
:09:15. > :09:21.to last year the average family is paying 18% more for gas and 11%
:09:21. > :09:23.more for electricity. So thinking of cutting down your energy use?
:09:23. > :09:28.Listen to this - Scottish Power customers have contacted us to say
:09:28. > :09:31.that it's low users who are being penalised the most. That's because
:09:31. > :09:38.the company does something known as frontloading. It's raising the cost
:09:38. > :09:42.of the first 225 units of electricity that you use by nearly
:09:42. > :09:46.30%, but the units used after that - well, they hardly go up at all.
:09:46. > :09:50.So in other words, the less electricity you use, the bigger the
:09:50. > :09:55.percentage rise in your bill? Correct, and it's the same for
:09:55. > :10:00.those who get their gas from Eon. They're being hit with a whacking
:10:00. > :10:05.31% increase for the first 2,680 units, but the rise for units used
:10:05. > :10:09.after that is only 9%. What's the defence? Both companies say that
:10:09. > :10:12.all our bills incur fixed costs, things like the price of the metre,
:10:12. > :10:15.transportation and getting the energy into our homes, and then
:10:15. > :10:19.they look to recover those costs through the initial energy we use.
:10:19. > :10:29.Meanwhile, if you're struggling with your energy bills and need
:10:29. > :10:29.
:10:29. > :10:34.advice, a reminder of that Home Coming up, First Choice - it gave
:10:34. > :10:39.this aqua park ten out of ten - not the way we add up. Our score is
:10:39. > :10:48.nought out of ten. Plus, motorists left stranded and told to drive
:10:48. > :10:53.home in dangerous cars by the RAC. Now, we have had lots of experts on
:10:53. > :10:58.Rogue Traders, expert bodgers, expert time wasters, but for the
:10:58. > :11:02.overcharger, we have had to wait until tonight. Express Plumbing
:11:02. > :11:07.Limited of Bedford - not to be confused with businesses of a
:11:07. > :11:10.similar name, and they've perfected a way of getting money out of you
:11:10. > :11:20.than you'd ever thought possible. It's very clever - almost the work
:11:20. > :11:32.
:11:32. > :11:35.Now, this is a show I have always fancied doing. The trouble is
:11:36. > :11:40.Johnen John Humphries shows no signs of retiring, still, might as
:11:40. > :11:48.well get in a bit of practise while I'm waiting.
:11:48. > :11:58.Your name is Tim, and your specialist subject is Express
:11:58. > :11:58.
:11:58. > :12:03.Plumbing Limited. He wanted his leaky boiler. Sam replaced it with
:12:03. > :12:10.a motorised head. Was the boiler fixed when he left? No, we had to
:12:10. > :12:18.pay another engineer �225 to fix I. We have spoken to other plumbers.
:12:18. > :12:26.How much were you charged? �1,406. Correct. Tim, put your money in the
:12:26. > :12:31.lavatory. This man called the company in May
:12:31. > :12:34.to fix his leaking loo. The same Sam the plumber said he'd fix the
:12:34. > :12:39.leak by fitting a plastic cap there. Your time begins now. How long was
:12:39. > :12:44.Sam at your home? 40 minutes. Correct. We spoke to five local
:12:44. > :12:54.plumbers. They said the job should cost �74.70. What was yours final
:12:54. > :12:55.
:12:55. > :12:58.bill from Express Plumbing? It was �509.94. Correct. So there's two
:12:58. > :13:04.contestants who have thrown their money down the drain. What about
:13:04. > :13:09.number three? Your name is Andrew, and your specialist subject is -
:13:09. > :13:13.Express Plumbing Limited. Andrew phoned Express Plumbing
:13:13. > :13:16.Limited when water began dripping if his kitchen ceel, but by the
:13:16. > :13:21.time they'd arrived it had stopped. Express Plumbing Limited claim
:13:21. > :13:25.they're an honest company. Where can you see this statement? On the
:13:25. > :13:29.company's website. Correct. Plumber Sam said he'd need to lift the
:13:29. > :13:34.floorboards to investigate further. Andrew said no. So Sam left after
:13:34. > :13:44.40 minutes, with a surprise. How much were you charged? �414.
:13:44. > :13:45.
:13:45. > :13:50.Correct. Andrew, put your money into the lavatory. So a bog full of
:13:50. > :13:55.catch, three unhappy customer, one seemingly dodgy work man and no
:13:55. > :14:00.passes. That there is a plumber with a history of overcharging.
:14:00. > :14:04.I'll start it, so I'll begin. What do we need now? I know this. We
:14:04. > :14:11.need a house. We need a team member, or actor, to behave as a
:14:11. > :14:16.householder, and we need a round of drinks for the team. I'll have to
:14:16. > :14:19.take the first one - actually, I'll need a lot of cameras. We have the
:14:19. > :14:26.Holy Trinity of rogue traders, house, old lady, secret traders.
:14:26. > :14:33.Now, here's the plumber who has come along to fix the boiler.
:14:33. > :14:37.hello there. Yes, do come in. Is it Tony? Yes. Hang on. All our
:14:37. > :14:42.complainers had a plumber called Sam. Is Tony going to be any
:14:42. > :14:45.better? It's a simple problem. This has fallen off. It seems so, as his
:14:45. > :14:48.diagnosis is correct and his bill, not that bad. But this is odd
:14:48. > :14:52.because we kept getting complaints about the company, so we call them
:14:52. > :14:57.out again to a different house. With a member of our team, Tom,
:14:57. > :15:01.playing the owner, and plumbing expert Danny Davis has reviewed the
:15:01. > :15:04.action. Here is the fault for Express Plumbing Limited to fix -
:15:04. > :15:09.the robe urt doughnut ring that sits between the system and the loo
:15:09. > :15:18.pan is leaking. All it needs is replacement. Thank goodness the
:15:18. > :15:24.emergency plumber is here. Ring or Hold on, did you say Sam? Are you
:15:24. > :15:28.and Tony the same bloke? Actually, yes, and the real name is Mohammad
:15:28. > :15:35.Shamrez, director of Express Plumbing. But today he is being Sam.
:15:35. > :15:45.But is he being honest? Delayed his at the bottom, and when you flush
:15:45. > :15:50.He has spotted the problem, should be a pretty easy job from here.
:15:50. > :15:54.agreed on the phone to a whopping half-an-hour rate of �95, as it was
:15:54. > :16:00.an emergency. So we are counting the cost from the moment he arrives.
:16:01. > :16:06.How long should the job last? should take no longer than an hour.
:16:06. > :16:11.An hour and a half would be the top end. 90 minutes. Just long enough
:16:11. > :16:16.for Tom to rustle up a home-made pizza. Will he make it before Sam
:16:16. > :16:22.is finished? He might do if Sam carries on like this. He has the
:16:22. > :16:26.siphon there, it flushes the water into the toilet from the system.
:16:26. > :16:31.Why he needs that, there is one in the toilet that works perfectly.
:16:31. > :16:41.The bolts have come off with ease but Sam is in no hurry. Unlike Tom,
:16:41. > :16:44.
:16:44. > :16:53.We can see there the doughnut. That is all that needs replacing, the
:16:53. > :16:59.black rubber ring. Remember, this is a simple job, but Sam seems
:16:59. > :17:03.determined to complicate it and stretch it out like pizza does.
:17:03. > :17:12.has an operating valve, it is what fills the system with water but it
:17:12. > :17:17.Someone has used silicon on this, you are not supposed to use
:17:17. > :17:22.silicone. To be on the safe side, I would be better of changing it all
:17:22. > :17:26.in one go. Somebody may have done that, but it is not affecting the
:17:26. > :17:34.operation of these parts. So the parts are a necessary and, frankly,
:17:34. > :17:38.so is this. -- the parts are unnecessarily. Sam, Tony, or
:17:38. > :17:42.Mohammed obviously fancies himself as a kung-fu king, and when it
:17:42. > :17:47.comes to time-wasting he reigns supreme. See how he manages it
:17:47. > :17:52.later after the small, perfectly formed, Chris Hollins.
:17:52. > :17:56.Charming. I love you the way you are.
:17:57. > :18:02.And the good news is that at least I am not getting any smaller. Not
:18:02. > :18:07.that you are telling us about more shrinking food. Remember, last week,
:18:07. > :18:12.we featured Innocent smoothies, bachelor Cup a Soup and Cathedral
:18:12. > :18:16.City cheddar, reduced inside but selling for the same price --
:18:16. > :18:20.Batchelors' Cup a Soup. We have more, Cadbury's Roses, lighter
:18:20. > :18:26.because they have 11 less chocolates in the 10th. What
:18:26. > :18:33.flavours are missing? It looks like a very from tin to tin, but in that
:18:33. > :18:37.one we are missing a few toffees. love the toffee, so much in common.
:18:37. > :18:41.It is an outrage. That is what customers are selling because they
:18:41. > :18:46.are paying the same price for the tin. Cadbury said the chocolates
:18:46. > :18:50.are excellent value for money but they have had to make the
:18:50. > :18:56.chocolates -- made the tins smaller because of rising prices. We have
:18:56. > :19:01.Heinz Farmers' Market soup, down a whopping 22%. And the excuse was
:19:01. > :19:05.that? They blame rising raw material prices but saving you can
:19:05. > :19:09.have an improved recipe which helped towards a five day fruit and
:19:09. > :19:16.veg requirement. And no doubt they have no control over the retail
:19:16. > :19:23.price? That is right. And finally, Pepsi. Josie Hodges by a multipack
:19:23. > :19:28.every week, 24 cans, 330 ml each. Last week, same-store, same price,
:19:28. > :19:32.but hands were just 250 ml. Pepsi say the smaller cans have not
:19:32. > :19:36.replaced the older ones, they are still available, and once again
:19:36. > :19:39.they do not control the price in shops. But here is the best bet,
:19:39. > :19:44.they have launched a new cans in response to consumer research that
:19:44. > :19:49.says many people, especially women, would prefer the option of a
:19:49. > :19:53.smaller tan. So it is down to you. Thank you, Pepsi, of course we
:19:53. > :20:03.prefer spending the same money on a smaller car and.
:20:03. > :20:13.Next, the RAC and that reassuring # Just like me, they long to be
:20:13. > :20:14.
:20:14. > :20:18.The oldest motoring organisation in the country with more than 7
:20:18. > :20:28.million members. They say every journey is important to them.
:20:28. > :20:40.
:20:40. > :20:43.# Just like me, they long to be close to you... #.
:20:43. > :20:48.Don't you hate it when this happens? You are in the middle of
:20:49. > :20:54.nowhere, no doubt in a brush, and your car breaks down. -- no doubt
:20:54. > :21:00.in a rush. Try to fix it yourself? Good look, you need and expect.
:21:00. > :21:05.Which is why people join a motoring organisation like the RAC. They pay
:21:05. > :21:11.their money and expect them to be there in their times of stress.
:21:11. > :21:18.Isn't that right, Lesley? I was driving down the motorway and Mike
:21:18. > :21:26.Carr engine cut out. When he called the RAC, they did not recognise him
:21:26. > :21:31.on their system -- Mike Carr engine. It took several phone-calls to
:21:31. > :21:36.convince them he was a member. was a freezing cold February night,
:21:36. > :21:42.my life was put in potential danger. So he is not a happy customer. What
:21:42. > :21:46.about Max Gilbert? Might clutch cable broke, so I called the RAC on
:21:46. > :21:51.the premium rate number. I was on hold for 10 minutes and ran out of
:21:51. > :21:56.credit so I decided to push my motorcycle across town to use a
:21:56. > :22:01.phone there. I eventually got an answer, but I was told someone
:22:01. > :22:05.would be with me within an hour. But they were not. In fact, a
:22:05. > :22:10.mechanic took an hour and-a-half to arrive. The wrong kind of mechanic,
:22:10. > :22:14.in the wrong kind of trip. It was a man with a normal fan that would
:22:14. > :22:17.attend to cars, and very little knowledge of motorcycles. I was
:22:17. > :22:22.countries as to why the wrong person had been sent out and
:22:22. > :22:28.annoyed, -- I was confused. It had started to rain and the frustration
:22:28. > :22:36.had grown and grown. It was around 3.5 hours until I got someone
:22:36. > :22:40.capable of taking the bike away. Breaking down? Frustrating. Bad
:22:40. > :22:46.customer-service? Infuriating! Your recovery service leaving you
:22:46. > :22:52.stranded? You are kidding, aren't you? Sadly not. 18-year-old on a
:22:52. > :22:55.free man broke down on the N11 and called the RAC full recovery. It
:22:55. > :23:01.took the repair man nearly an hour and a half to arrive. And when he
:23:02. > :23:09.did? They gave me two options, pay a private company to toe my car,
:23:09. > :23:14.which would cost �155, or upgrade for �35 to get me back home. So she
:23:14. > :23:20.paid the �35 to upgrade and get towed back to a mother's house. All
:23:20. > :23:28.OK then? About 10 minutes into the genet, he got a call from what I
:23:28. > :23:34.presume was his boss saying, what are you doing? -- 10 minutes into
:23:34. > :23:42.the journey. He said, taking her home. The boss said, why? Get her
:23:42. > :23:46.to pay the �155 or drop her off at the lay-by. The RAC later admitted
:23:46. > :23:50.that the patrol man should not have offered the upgrade but had said to
:23:50. > :23:56.drop her in a safe place. He dropped her in a lay-by. I was so
:23:56. > :24:01.scared, I didn't know where I was, it was those very. I was frantic, I
:24:01. > :24:06.did not know where she was, it took me an hour to find her. To see her
:24:06. > :24:10.sitting in that car, I was livid. I could not believe they had just
:24:10. > :24:14.dropped her. So instead of rescuing their
:24:14. > :24:19.members by the roadside, the RAC are standing some of them up and
:24:19. > :24:23.letting others down. As for being close to you, sometimes they would
:24:23. > :24:30.rather just deal with you over the phone and even then the advice they
:24:30. > :24:35.give can be dangerous. We were driving to the Lake
:24:35. > :24:39.District to go walking, and we were just coming in to a service station,
:24:39. > :24:44.Rebecca was driving. Pulled up the handbrake and it came off in hand.
:24:44. > :24:48.I phoned the RAC expecting them to come out as they had in the past
:24:48. > :24:51.when I had a problem, and they put me through to a technician who
:24:51. > :24:57.basically told me it was mechanically sound to drive and I
:24:57. > :25:02.should drive to the nearest garage, over 10 miles away. Driving without
:25:02. > :25:06.a working handbrake is not only unsafe, it is illegal. Under the
:25:06. > :25:10.Road Traffic offenders Act 1988, all parts of the law-breaking
:25:10. > :25:14.system need to be in working order. The chances of having a hefty fine
:25:14. > :25:19.for this is unlikely if you are heading to a garage. The bottom
:25:19. > :25:25.line should be, is this? It is not safe to be on the road with a
:25:25. > :25:30.faulty handbrake or emergency brake, as it is known, that is what it is
:25:31. > :25:34.therefore. Would you use the RAC in future? Not at all, I have lost
:25:34. > :25:40.confidence. Whatever they did now they could not restore my
:25:40. > :25:44.confidence. I certainly will not be using the RAC in future. It has
:25:44. > :25:48.been a total trauma. The advert shows this gentleman coming to the
:25:48. > :25:55.rescue. It is not true, it is sad they do not treat their customers
:25:55. > :26:01.directly. After these stories, they might
:26:01. > :26:05.also want to rethink that lyric. The RAC has offered sincere
:26:05. > :26:09.apologies to all of those we featured. It says it has acted
:26:09. > :26:13.promptly to understand the reasons for each complaint and the lessons
:26:13. > :26:17.learned will help prevent similar mistakes in the future. It says all
:26:17. > :26:20.four occurred in the last six months, when it received more than
:26:20. > :26:27.1.7 million breakdown calls and tapped over a million customers.
:26:27. > :26:30.The average time to attend was 48 minutes.
:26:30. > :26:35.Next, First Choice, one of the biggest travel companies in the UK
:26:35. > :26:39.but no stranger to Watchdog. In May, we caught them taking bookings for
:26:39. > :26:45.an aqua park in Sharm el-Sheikh that was not finished. We are sorry,
:26:45. > :26:49.they said, the political unrest in Egypt caused building delays. Four
:26:49. > :26:54.months on, same resort, another unfinished hotel? More unhappy
:26:54. > :26:59.holidaymakers. What is the good of heat if you
:26:59. > :27:03.cannot cool off? Especially if you are taking the children on holiday.
:27:03. > :27:06.The millions of families booking their summer breaks, hotel pool
:27:06. > :27:10.facilities are high on the checklist and there is plenty on
:27:10. > :27:14.offer in the First Choice brochure. There are some really good looking
:27:14. > :27:23.hotels here, all with water parks in sunny locations all over the
:27:23. > :27:28.world. Here is one, the tropic Kana resort in Sharm El-Sheikh. It has
:27:28. > :27:32.an unlimited on Side Water Park, 35 slides, great photographs, and a
:27:32. > :27:38.young lad he called Tomic who claims to have been on every ride
:27:38. > :27:45.and gives it 10 out of 10 -- called Tommy. What more could you want?
:27:45. > :27:47.Proves it has been built would be nice. Call me suspicious, but First
:27:47. > :27:53.Choice have performed for taking bookings or parks that are not
:27:53. > :27:57.complete. This was another resort in Sharm el-Sheikh that we featured
:27:57. > :28:02.in our Last Series. First Choice accepted bookings for the resort
:28:02. > :28:06.months in advance and missed the deadline for opening it twice. It
:28:06. > :28:12.did finally open in late May, but those who arrived earlier were
:28:12. > :28:19.greeted with this. Lovely. They would not make the same mistake
:28:19. > :28:24.again, would they? We booked the holiday online, we booked it about
:28:24. > :28:31.January, and we were due to go on 19th May. When we got there on the
:28:31. > :28:36.transfer bus, you could see scaffolding, a building site.
:28:36. > :28:42.they would make the same mistake again. PS. This is the water park
:28:42. > :28:46.that greeted them at the resort back in May. The representative
:28:46. > :28:50.told them they should have received an e-mail saying the park was
:28:50. > :28:55.unfinished before they threw out. We did receive an e-mail but it was
:28:55. > :29:01.just a countdown to say, 30 days until you go, here are your holiday
:29:01. > :29:05.essentials. No e-mail about the water park not being opened. They
:29:05. > :29:10.paid �1,500 for their holiday. First Choice later offered them
:29:10. > :29:14.just �10 each in compensation. It was a similar story for Clare
:29:14. > :29:21.Thomas and her family, who built the Park in March and this is what
:29:21. > :29:26.greeted them in May. All First Choice have offered them is �150
:29:26. > :29:29.compensation for Clare's �1,500 holiday. I did get it, the
:29:29. > :29:34.brochures have been out since last year as there is nothing to save
:29:34. > :29:38.the slides had not been built. pictures are not labelled as
:29:38. > :29:43.artists' impressions, and it says, you will find all sorts of slides
:29:43. > :29:53.and shoots. And of course, we have Tommy there who has tried them all
:29:53. > :29:57.
:29:57. > :30:03.But how can he mark slides that don't even exist? Customers are
:30:03. > :30:06.asking similar questions on First Choice's Facebook site, the site
:30:06. > :30:13.that has been advertising different opening dates all summer - four
:30:13. > :30:16.different opening dates, in fact. Infuriating and frustrating, but at
:30:16. > :30:22.least the online information was accurate. If you contacted the
:30:22. > :30:25.company by phone, that wasn't always the case. Our researchers,
:30:25. > :30:29.posing as holiday-makers, called them as late as July the 20th.
:30:29. > :30:36.First Choice told us that the water park was definitely open and that
:30:36. > :30:40.it had really good reviews. So why when we actually flew out to the
:30:40. > :30:45.resort two-and-a-half weeks later were we greeted by this - parts of
:30:45. > :30:49.the resort closed off, only half the 35 slides open, and building
:30:49. > :30:54.work still clearly in progress? In fact, none of the slides in the
:30:54. > :30:59.children's section were ready for use. When we arrived, we were told
:30:59. > :31:05.that it wasn't completed. The only thing that was completed were the
:31:05. > :31:10.slides that were for over 12-year- olds. So if your kids were over 12,
:31:10. > :31:13.at least they could use the slides? Not necessarily. It said the adult
:31:13. > :31:17.slides were available but had not been health-and-safety-checked by
:31:17. > :31:21.First Choice, so they could not recommend we use them at all. Tommy
:31:21. > :31:25.rates a ten out of ten. I can't understand how it can be reviewed
:31:25. > :31:27.and rated that when it hasn't been built yet. It's really
:31:27. > :31:32.disappointing. What's the latest news from out
:31:32. > :31:36.there? On checking a couple of days ago, we were told the adult and
:31:36. > :31:40.children's sections are both fully opened. Only four months late,
:31:40. > :31:45.then! And after the kids have gone back to school.
:31:45. > :31:51.Meanwhile, it seems the stress of the job has taken its toll on First
:31:51. > :31:58.Choice's slide tester Tommy. He's gone from a rather youthful-looking
:31:58. > :32:01.chap in the 2011 brochure to what looks like a greying 40-something
:32:01. > :32:07.in the next brochure. Maybe he knows Watchdog is after him. He's
:32:07. > :32:10.got a few questions to answer. How does Tommy plead? Well, as far
:32:10. > :32:16.as the brochure's concerned, it's guilty. First Choice say they've
:32:16. > :32:19.changed the wording in the new edition. They say their failure to
:32:19. > :32:24.include phrases Leichhardtist's impression or planned appearance
:32:24. > :32:29.was an exceptional mistake. What about the delayed opening? They
:32:29. > :32:33.blame the workers in Egypt. Customers who booked were given a
:32:33. > :32:38.choice of staying at another resort, cancelling and getting a refund or
:32:38. > :32:41.switching to another property. They say they usually contact people
:32:41. > :32:45.according to their departure date but say this caused confusion on
:32:45. > :32:48.their Facebook site. They say they're sorry about the mixed
:32:48. > :32:53.communications from their communications team. OK. Coming up:
:32:53. > :33:03.going to see a weepy at any of these cinemas? If the movie doesn't
:33:03. > :33:06.make you cry, I promise you, the price of the food should. Back to
:33:06. > :33:15.Express Plumbing Limited of Bedford. Boss Sam is stringing out a loo job
:33:15. > :33:21.so he can claim his exs torsionate fees. Will rehe finish it before
:33:21. > :33:26.researcher Tom has finished his 90- minute meal? In a race against time,
:33:26. > :33:31.Tom seems to be winning. In the kitchen, the pizza smells lovely.
:33:31. > :33:35.Upstairs in the bathroom, something smells fishy.
:33:36. > :33:45.Why is he making those sounds? What? Those sounds that make it
:33:46. > :33:48.
:33:48. > :33:54.wasting has made him hungry. Now, maybe it's the smell of the pizza,
:33:54. > :34:00.which is cooked and ready after one hour and ten minutes - oh, yum! As
:34:00. > :34:10.we stuff our faces, Sam finally gets on with fitting our new parts,
:34:10. > :34:22.
:34:22. > :34:28.been here, and he's finally said that he's actually finished.
:34:28. > :34:32.done, all sorted and working fine. There you are, no leak? No leak,
:34:32. > :34:37.totally dry. A result which could have been
:34:38. > :34:46.achieved in a much shorter time at a much cheaper price.
:34:46. > :34:51.What's the damage then? �700.97. Well, drain my hose - �700
:34:51. > :34:55.including parts and VAT for a job that should have cost �82 according
:34:55. > :35:00.to five local plumbers we called. Somebody say Whoa! Whoa! That's a
:35:00. > :35:03.lot, isn't it? Not only that, he left us with a
:35:03. > :35:09.leak where there wasn't one before. Some would say we have this rogue
:35:09. > :35:14.bang to rights, but it's still not enough. Are you serious? I am
:35:14. > :35:17.always serious. I'd like to see Sam - or Tony - doing his thing all
:35:17. > :35:22.over again, then I would like to take sounds from the first job he
:35:22. > :35:27.did, set them to music, and play the whole lot back to him on a big
:35:27. > :35:31.telly. To make him realise in a moment of epiphany he has been
:35:31. > :35:41.filmed all the time. Exactly, and we'll film that too.
:35:41. > :35:53.
:35:53. > :35:57.same expert. So Danny, tell us about the frault you're going to
:35:57. > :36:01.set today? Very simple, one ball valve cock, whatever you want to
:36:01. > :36:05.call it. All I am going to do is adjust the arm in here so water is
:36:05. > :36:10.going to keep flowing longer than it normally would and it will
:36:10. > :36:15.overflow - simple but effective. Away you go. Simple to fix too. All
:36:15. > :36:21.he needs is a new float valve. The job shouldn't take longer than an
:36:21. > :36:24.hour. As for the music, that's DJ Drag It Out, also known as
:36:24. > :36:28.researcher Hannah, who will confront Sam with the video
:36:28. > :36:33.evidence and teach me to dance like a young person, but before that,
:36:33. > :36:39.can she complete her 60-minute set before he finishes his very
:36:39. > :36:49.expensive bathroom job? He's quoted us �110 per half hour for his
:36:49. > :36:49.
:36:49. > :36:52.labour, which is staggering, would you say? Uh-huh. Sam is it? Yeah,
:36:52. > :37:02.that's it. Sam's clock starts ticking from the moment he steps
:37:02. > :37:05.
:37:05. > :37:15.through the door, so ours will as diagnosis. All he needs to do now
:37:15. > :37:16.
:37:16. > :37:21.system down. This is going to take a whole lot longer than it should.
:37:21. > :37:27.That's bad news for us, but no problem for Sam who is an expert
:37:27. > :37:32.time waster. He settles down as the water, and our money, drains away.
:37:32. > :37:36.Meanwhile, our DJ is well into her set which comprises mostly of happy
:37:36. > :37:40.house and handbag trans. MUSIC
:37:40. > :37:48.I am 100% certain that this is drained down now, so he should just
:37:48. > :37:58.be getting to the job in hand. seen zombie flicks where people
:37:58. > :37:59.
:37:59. > :38:04.move quicker. There is nothing Hang on a minute. There is
:38:04. > :38:08.something happening. 28 minutes into the job, it looks like Sam has
:38:08. > :38:12.spotted our cam. Have we been rumbled, Sam?
:38:12. > :38:16.Well, you'll have to keep watching to find out, won't you? We'll be
:38:16. > :38:20.going to the bathroom again in ten minutes. We hope we can hold it in
:38:20. > :38:24.until then - the excitement, that is. A quick update on your texts
:38:24. > :38:31.and e-mails. Lots of you getting in touch about shrinking food. Here is
:38:31. > :38:36.one, Georgina Turner has been in touch about Cadbury's Animal
:38:36. > :38:42.Chocolate Biscuits. The multipacks used to contain eight 20-gram pacts.
:38:42. > :38:52.It's now been changed to six 22- gram packets, but the price is the
:38:52. > :38:53.
:38:53. > :38:57.same. Also Muller-light yogurts are down in size, but no price change.
:38:57. > :39:03.Have there been any e-mails about your swimming shorts with pink
:39:03. > :39:08.flowers? Yes, there is lots of e- mails about that, so we'll have
:39:08. > :39:12.Speedos next week. So exciting. Next, cinema popcorn, no smaller,
:39:12. > :39:16.but the price, a lot bigger, at least since Rick Wakeman last
:39:16. > :39:26.visited. I used to love going to the
:39:26. > :39:30.pictures - ornate old cinemas, classic movies, matinee idols. All
:39:30. > :39:34.right. All right! I am not that old. Mind you, I can remember the days
:39:34. > :39:44.when cinema snacks didn't cost a fortune. I'll have some popcorn,
:39:44. > :39:48.please. Sure. That's �4.50, please. How much? That's daylight robbery.
:39:48. > :39:52.Yep, we all know cinema popcorn is expensive, but lately, it's become
:39:52. > :40:02.even more so. Take a deep breath - here's what the three largest
:40:02. > :40:12.chains charge for a small portion in London. At Vue, a small box is
:40:12. > :40:13.
:40:13. > :40:19.�4.70 or �3.15 per hundred grams. At Odeon, a small box is �3.95 or
:40:19. > :40:29.�5.27 per hundred grams. And then there's Cineworld. Their small bag
:40:29. > :40:39.
:40:39. > :40:43.is �4, which works out at a whopping �6.45 per hundred grams!
:40:43. > :40:46.think it's ridiculous, so expensive, especially when you're taking three
:40:46. > :40:52.kids with you. I think it's terrible when you just want to the
:40:52. > :40:58.get in and watch a movie quickly. You can go to the supermarket and
:40:58. > :41:03.get something ten times less of the price. It ruins it. Of course, we
:41:03. > :41:07.don't have to bite, but we are a captive audience, and if we fancy a
:41:07. > :41:16.snack during a movie, the cinemas have got us exactly where they want
:41:16. > :41:21.us. In fact, one chain, Cineworld, seems a bit too keen on eliminating
:41:21. > :41:26.any competition. We went to the cinema as sort of a friends and
:41:26. > :41:30.family group, and we were shocked when the children's bags were
:41:30. > :41:36.searched. My friend had some popcorn she had brought from home.
:41:36. > :41:40.Subsequently, we weren't allowed to take it in. Obviously, the cinema
:41:40. > :41:45.realise if people bring their own food and drink, they won't make as
:41:45. > :41:50.much profit. So how much money are they making out of popcorn? I
:41:50. > :41:55.combined this ready-made bag from the supermarket for just 91p per
:41:55. > :42:03.hundred grams, yet if you buy a small portion, Cineworld sell
:42:03. > :42:10.theirs for a massive �6.45 per hundred grams. If this is what
:42:10. > :42:15.they're flogging in the foyer, that would be a 600% mark-up. But of
:42:15. > :42:20.course, it's even higher than that because the cinemas buy their
:42:20. > :42:26.popcorn in bulk from whole salers. Will those same wholesalers sell to
:42:27. > :42:30.individuals? I'm after a rather large quantity of popcorn and some
:42:30. > :42:35.boxes. Actually, a few of them will as
:42:35. > :42:40.long as the order is big enough. By making a bulk order, we managed to
:42:40. > :42:46.get pre-popped popcorn for around 33p per 100 grams and 10p for the
:42:46. > :42:52.small boxes that go with it. That means if I were to make up a 62-
:42:52. > :42:58.gram portion of popcorn, similar to this Cineworld bag, then that would
:42:58. > :43:05.be 21p for the popcorn, plus the price of the box, a total of 31p.
:43:05. > :43:14.Now, remember, Cineworld sell this size for �4. Now, using these sums,
:43:14. > :43:18.that would deliver them just under a 1,200% mark-up. Very tasty! But
:43:18. > :43:27.according to some, that still doesn't reflect what the cinema
:43:27. > :43:30.chains make. Well, if you can get hold of popcorn of 33p per hundred
:43:31. > :43:35.grams, it's obvious these cinemas are going to be getting it even
:43:35. > :43:39.cheaper, and their margin is going to be higher, but we have to bear
:43:39. > :43:43.in mind the price of a ticket doesn't recover their costs. They
:43:43. > :43:46.have the building costs. They have staffing costs. They need to make
:43:46. > :43:50.money from concessions, and that is the reason that the margins are so
:43:50. > :43:56.high. That's right. The cinemas charge these prices on the ground,
:43:56. > :44:02.so they'd make loose otherwise, which seems odd to me, as last year
:44:02. > :44:07.cinema attendances hit one of their highest rates for 25 years. In 2010,
:44:07. > :44:16.we bought 169 million tickets. That's a lot of people. They all
:44:16. > :44:22.need feeding, and I reckon they Welcome to my popcorn stand, where
:44:22. > :44:26.you can buy popcorn for just 31p. At least, I thought you could. A
:44:26. > :44:33.slight oversight on my behalf. Tens out that because of my working for
:44:33. > :44:39.the BBC, I am not able to sell it. -- it turns out. So I will have to
:44:39. > :44:45.give it away instead. Free popcorn! Come and get your grumpy old
:44:45. > :44:53.popcorn! There you don't. Want some free popcorn? Save your pocket
:44:53. > :45:01.money and buy your mother a present. 31p, bat is all each box costs may.
:45:01. > :45:05.If I shifted 100 a day and sold them for what the multiplex does, I
:45:05. > :45:10.would clear �2,500 a week. It beats playing the piano for and it thing.
:45:10. > :45:13.A few responses, Vue saved their pricing is in line with other
:45:13. > :45:18.venues and well food and drink is an optional extra, customers are
:45:18. > :45:24.welcome to bring their own snacks to the cinema. That is the case
:45:24. > :45:30.with Odin, and say they offer a range of deals -- with Odeon. One
:45:30. > :45:33.consists of popcorn, a drink and sweets for �2.99. Cineworld say
:45:33. > :45:37.they offer great value compared with other activities and the price
:45:37. > :45:45.of popcorn is affected by things other than just the draw costs of
:45:45. > :45:50.the ingredients. But why are Cineworld searching people's backs?
:45:50. > :45:54.They say it is for other reasons, security, stamping out piracy. They
:45:54. > :45:56.do ask people not to bring in their own food and drink but have
:45:56. > :46:03.apologised for the surge, saying it could have been done more
:46:03. > :46:07.sensitively. -- for the search.
:46:07. > :46:12.Moshi Monsters. If your kids are between six and 12 you are probably
:46:12. > :46:15.sick of hearing those words. The free internet game and social
:46:15. > :46:19.networks fight has become a phenomenon with 40 million
:46:19. > :46:24.registered users in the UK -- social networking site. Children
:46:24. > :46:28.are given a cyber monster to look after and those who pay a monthly
:46:28. > :46:31.membership they have access to a virtual zoo where they collect
:46:31. > :46:36.Monster pets called moshlings. But the makers Mind Candy have
:46:36. > :46:40.introduced a new monster, Dustbin Beaver, see what they did? He
:46:40. > :46:46.completes the set but can only be collected if children agreed to pay
:46:46. > :46:50.an additional �32.99 a year to subscribe to the Moshi Monsters
:46:50. > :46:53.Magazine. Mind Candy admit there have been complaints, and say they
:46:53. > :46:57.are trying to come up with a solution that is fair to everyone,
:46:57. > :47:03.but parents want the magazine subscription plans thrown out. Over
:47:03. > :47:07.to you, dustbin. Feeling under the weather? Don't
:47:07. > :47:12.rely on your smart phone for help. Researchers at the University of
:47:12. > :47:16.Bath found 6,000 apps offering advice for health problems, but
:47:16. > :47:20.more than two-thirds of them were created with no input from medical
:47:20. > :47:24.professionals. Some of the most popular ones claimed to have
:47:24. > :47:27.control pain, focusing on my brains, backache and arthritis, but
:47:28. > :47:31.researchers say there is no regulatory body monitoring the
:47:31. > :47:36.quality of the advice, which could be misleading. Which would explain
:47:36. > :47:41.why this has not cured my man cold. A crispy chicken fajita dinner
:47:41. > :47:45.sounds nice, looks delicious. One problem, no chicken. Makers Old El
:47:45. > :47:51.Paso tried to persuade us to buy the Fahey ticket with this mouth-
:47:51. > :48:01.watering advert. -- the for heater kit.
:48:01. > :48:04.
:48:04. > :48:08.Introducing mouth-watering for heaters. -- fajitas. Crammed with
:48:08. > :48:12.chicken, lettuce and sour cream. But look at the text, chicken not
:48:12. > :48:17.included, and neither was the letters of sour cream. Not good
:48:17. > :48:24.enough, say the Advertising Standards Authority. From now on,
:48:24. > :48:29.Mexican is off the menu, the advert has been banned.
:48:29. > :48:33.Back in Sam, also known as Tony, also known as Mohammed, boss of
:48:33. > :48:39.Express Plumbing Limited of Bedford. His name is confusing but don't get
:48:39. > :48:49.theirs mixed up with anyone else's. We have seen him time wasting, we
:48:49. > :48:55.
:48:56. > :49:05.have seen him over charging, but, That is interesting, he is looking
:49:06. > :49:14.
:49:14. > :49:19.in all of the corners of the room. At this point we were expecting him
:49:19. > :49:26.to run downstairs and confront us, but he does not. Maybe he does this
:49:26. > :49:36.in every house he visit? Looks like he is continuing to do his job.
:49:36. > :49:43.
:49:43. > :49:49.Checking his e-mail has taken us past the half-hour mark. We are now
:49:49. > :49:53.on �220 just for Labour, of which there has not been much. While our
:49:53. > :49:59.many cop shows the cost per second, Sam charges for the whole half-an-
:49:59. > :50:09.hour the moment it starts. The good news is that we are not paying for
:50:09. > :50:16.
:50:16. > :50:26.I'm just going to put bat there. That is better. -- to put that
:50:26. > :50:28.
:50:28. > :50:38.Did he just spit on the floor? Did he? Yes.
:50:38. > :50:43.
:50:43. > :50:48.OK, the hour is up, you can stop dancing.
:50:48. > :50:53.She may have finished to 60 minutes set and the off of oxygen, but Sam
:50:53. > :50:58.is a long way off. He has not decided where to fit the new part
:50:58. > :51:01.and is still racking up �110 for every new half-an-hour. It looks
:51:01. > :51:09.like he is trying to put the valve in the other side. Is there any
:51:09. > :51:12.need for that? None whatsoever. is worse than useless. Why? He may
:51:12. > :51:16.have removed the over fly which would mean if this fails in the
:51:16. > :51:23.future it would not overflow outside, it would come in the
:51:23. > :51:33.property. Said this could lead to the bathroom flooding? -- so this
:51:33. > :51:40.
:51:40. > :51:46.Batted it, look at that. In to the 4th half-an-hour -- that is it. The
:51:46. > :51:54.job should have taken an hour but he charges us for two hours after
:51:54. > :52:00.taking an hour and three-quarters If the new valve ever fails, the
:52:00. > :52:08.water will flow inside. Thanks, Sam. Do you know how much? We checked
:52:08. > :52:16.ourselves with five local plumbers, who said it should cost �82.
:52:16. > :52:26.�628.60. It is clearly time for me to make an appearance, just as he
:52:26. > :52:46.
:52:46. > :52:53.was asked to stay to watch a little What is going on? �628. Tony, Sam,
:52:53. > :52:57.or should we call the Mohammad Shamrez? It was almost worth �628
:52:57. > :53:03.for the most astonishing display of time-wasting I think I have ever
:53:03. > :53:09.seen, which included yawning, stretching, it included the kung-fu
:53:09. > :53:17.moves, it included staring at nothing in particular. Easy as you
:53:18. > :53:24.go. It is a bit of a tricky corner, this one. OK, you are clear. See
:53:24. > :53:29.you! At this point I would normally make a pithy closing remark, but
:53:29. > :53:34.suddenly this one wants to see me again.
:53:34. > :53:40.In what planet could you possibly charge �628 for what you did and
:53:40. > :53:46.did not de there? Who read the book To Ten was told a rate of �110, you
:53:46. > :53:51.probably had it recorded -- whoever booked it was told. You have left
:53:51. > :53:58.us with a job with no overflow pipe. If it overflows, it will go in the
:53:59. > :54:05.room. No, what type of thing is put in there? They don't go wrong.
:54:05. > :54:09.never go wrong? Day never go wrong. It is more to do with the time that
:54:09. > :54:15.you spent sitting on the lavatory. I got delayed putting that a foul
:54:15. > :54:21.on there. Delayed like this? What was this about -- putting the valve
:54:21. > :54:26.on there. The other thing you cameras need to know, it is not as
:54:26. > :54:31.simple as turning off the stopcock and changing the valve, because the
:54:31. > :54:34.water was coming from the cold water storage system. There is an
:54:34. > :54:40.isolation valve in the airing cupboard. Well that is new, there
:54:40. > :54:45.is rarely an isolation valve for the whole system. You never looked,
:54:45. > :54:48.so you never found it. It is very rare, ask any plumber.
:54:48. > :54:53.He denied everything, including calling himself Tony.
:54:53. > :55:00.I am not Tony, you spoke to someone else. I have never called myself
:55:00. > :55:05.Toni. Do come in, is it Tony? were there 34 minutes in all, a
:55:05. > :55:10.good job he was not charging me for it. I am sure you do not have the
:55:11. > :55:15.time for this, have a nice day, thank you very much. No shocking
:55:15. > :55:22.next time, don't grab me next time. You know what I mean, I didn't like
:55:22. > :55:32.it. That is a window into... It was shocking, the way you grab people.
:55:32. > :55:32.
:55:32. > :55:36.Please don't do that again. Have a nice day. Thank you, goodbye.
:55:36. > :55:41.There des Mohammad Shamrez, back of two cuckoo land, or wherever else
:55:41. > :55:51.they think it is acceptable to charge as much as he did for as
:55:51. > :55:57.
:55:57. > :56:01.Meanwhile, back on Planet Earth, we can confirm Sam is called Sam,
:56:01. > :56:05.short for Mohammad Shamrez. Still a long way off Tony. We have received
:56:05. > :56:09.a number of letters from his company which say that Sam knew he
:56:09. > :56:13.was being filmed and saying he denies leaving us with a leap at
:56:14. > :56:17.the second property and replacing part unnecessarily. They admit they
:56:17. > :56:21.are more expensive than your local plumber but say they spend
:56:21. > :56:26.thousands on advertising and all of the engineers have an iPad. Lucky
:56:26. > :56:30.them. They tried to get an engineer out within one or two out was so
:56:30. > :56:36.they say they provide a specialist service. So are we, letting you
:56:36. > :56:39.know about people like Mohammad Shamrez, the latest phase on our
:56:39. > :56:45.Rogue Traders Gallery. -- the latest phase.
:56:45. > :56:49.Not the are unhappy with the extended warranties being sold by,
:56:49. > :56:53.it -- a lot of you are unhappy. We have had text messages from some
:56:53. > :56:58.Comet employers, very interesting and we may come back to that later
:56:58. > :57:02.in the series. Lots of e-mails about the RAC, mostly from people
:57:02. > :57:06.and say they had the same sorts of experiences.
:57:06. > :57:11.Cinema-goers are unhappy, not with the movies but the price of the
:57:11. > :57:20.food, not just popcorn but �4 they did buy it for a hot dog with
:57:20. > :57:25.Portadown catch-up -- �4.35 for a hot dock with watered down in
:57:25. > :57:35.ketchup. Keep sending those in to us. You
:57:35. > :57:42.can click on the website or you can Thank you.
:57:42. > :57:46.Next week, Barclays, Lloyds, RBS, they mis-sold hundreds of PPI plans.
:57:46. > :57:51.If you are using a company to get your money back, you could be
:57:51. > :57:55.fleeced again. Lancome, Maybelline, air brushing
:57:55. > :58:00.persuades you to buy. Who else is making sneaky claims?