:00:07. > :00:10.British Gas. You won't believe their bills. Harveys furniture. You
:00:10. > :00:16.won't believe their ads. Claire's Accessories. You won't believe
:00:16. > :00:26.their cheek. Plus faulty breast implants. Plus, BT, Halfords, and
:00:26. > :00:41.
:00:42. > :00:47.Pontins, again. It's Watchdog. The Hello and good evening. Welcome to
:00:47. > :00:51.Watchdog. We're live as usual from Television Centre. Tonight: Breast
:00:51. > :00:57.implants. Leaking chemicals. No payouts. Is there hope for women
:00:57. > :01:01.after all? Whatever is in that implant, seriously, was not meant
:01:01. > :01:05.to be in a human body. I can't believe that they asked me to pay
:01:05. > :01:07.again to correct it. I can't believe that they've made me pay
:01:08. > :01:15.twice. British Gas.Trying to charge thousands for work that doesn't
:01:15. > :01:17.need doing. Harvey's. Old sofa price: �599. New price: �699. And
:01:17. > :01:25.they call it a sale? Plus, Claire's Accessories, great
:01:25. > :01:30.jewellery designs. Pity someone else thought of them first. Have
:01:30. > :01:37.you ever thought of getting someone to dispose of your rubbish? If you
:01:37. > :01:43.have this fella's worth a swerve. He's dumped. He's dumped. Yes, he
:01:43. > :01:50.came, he saw and he tipped. All of our rubbish, even this ferocious
:01:50. > :01:55.and very scary predator, we'll call her Annie. His name is John Ovenell.
:01:55. > :01:59.His game isn't much fun because if you hire him to get rid of your
:01:59. > :02:04.waste, it could be you as well as him before the courts. Find out why
:02:04. > :02:07.later. British Gas, the leading energy
:02:07. > :02:14.provider in the UK with nearly 16 million customers. But when it
:02:14. > :02:17.comes to servicing your boiler, it's also number one for complaints
:02:17. > :02:23.about overcharging and needless work.
:02:23. > :02:27.Boiler break downs can be shocking... Mum! Without cover, you
:02:27. > :02:35.can get alarming bills. If you'd like us to come to your rescue,
:02:35. > :02:38.call us today. A reassuring ad, British Gas promise top quality
:02:38. > :02:44.service, peace of mind and no surprise when's it comes to paying
:02:44. > :02:50.your bills. But do those promises match the reality? Well, with the
:02:51. > :02:56.help of expert plumber Mike Griffin we're going to find out. Sorry I'm
:02:56. > :03:03.late. First stop loyal customer Lois Brown who's been with British
:03:03. > :03:08.Gas for many years paying �18.85 on her plan.
:03:08. > :03:12.The boiler was working fine until it started making strange noises
:03:12. > :03:16.the morning after its last service. A British Gas engineer came back to
:03:16. > :03:20.replace a pipe and to deliver some shocking news. They said it could
:03:20. > :03:26.go on for another five years or it could go tomorrow. He said winter
:03:26. > :03:33.is coming on. That scared me. He said, it means a new boiler and it
:03:33. > :03:39.can be costly. It was. British Gas quoted more than �3,600 for a new
:03:39. > :03:42.boiler. Lois was shocked. She called a local plumber who gave a
:03:42. > :03:46.different diagnosis and different price. He said this is the cause of
:03:46. > :03:56.your trouble Mrs Brown. It was the thermostat control. How much did
:03:56. > :03:56.
:03:56. > :04:03.that cost? �97. �97? So British Gas quote �3,602.65, local engineer,
:04:03. > :04:07.�97. Mike? Having done an overall check on the boiler visually, to
:04:07. > :04:11.make sure it's performing safely and cleanly, which it appears to be,
:04:11. > :04:16.there's no reason for British Gas to say you need a new boiler.
:04:16. > :04:23.so upset and annoyed. I went straight to the bank and cancelled
:04:23. > :04:27.the home service insurance premiums. Now we all make mistakes and
:04:27. > :04:33.identifying the wrong fault is not unheard of. But claiming a part is
:04:33. > :04:39.obsolete when it's not, now that's unusual. Ask Gareth. We pay for the
:04:39. > :04:43.home care plan which is �16.35 a month. They come out and fix the
:04:43. > :04:50.boiler if it breaks, which it did. They had a look at it and told us
:04:50. > :04:55.that the parts were obsolete. what's this? A gas valve. Is it
:04:55. > :04:59.common? Yeah you can get them all over the place. According to Gareth
:04:59. > :05:04.British Gas don't think so, are you sure? I can see it on that website
:05:04. > :05:07.and that website, over the counter all over the place. British Gas
:05:07. > :05:11.obviously couldn't see it anywhere. They maintained it wasn't available
:05:11. > :05:17.any more. But they did offer a rather familiar solution. They sent
:05:17. > :05:21.a guy out to give us a quote and it was �2,800 for a new boiler. Just
:05:21. > :05:26.to be on the safe side we phoned a local guy. He came round and said
:05:26. > :05:32.he could get the parts the next day. It would be �70. He fix today and
:05:32. > :05:38.it's been fine ever since. British Gas �2,800. Local engineer
:05:38. > :05:42.- �70. Mike? The gas valve has been changed. It's a replacement. It's
:05:42. > :05:46.freely available. It's working properly and it's within the safety
:05:46. > :05:51.requirements. I don't see any reason to change this boiler.
:05:51. > :05:57.Misdiagnosing and claiming parts are obsolete, when they're readily
:05:57. > :06:01.available, could it get any worse? Well, yes. You see, British Gas
:06:01. > :06:05.condemned dorian's boiler even though it was in fine working order
:06:05. > :06:13.The engineer came round to do a service and he said that the boiler
:06:13. > :06:17.had to be condemned. The reason was one of the parts, a flew part was
:06:17. > :06:21.obsolete to. Condemn it he ended up taking parts out of the boiler. He
:06:21. > :06:25.told my wife you might as well throw them away because they'll be
:06:25. > :06:29.no good any more. Luckily he got in contact with a local plumber who
:06:29. > :06:34.discovered that the so-called obsolete part was available and
:06:34. > :06:38.that the old one didn't even need replacing. So I ended up going out
:06:38. > :06:43.and getting all the pieces out of the wheelie bin and kept them,
:06:43. > :06:47.thank goodness. And guess who Mike agrees with? The condition of the
:06:47. > :06:50.flue they have taken out, there is some corrosion on it, I don't think
:06:50. > :06:54.it would allow gass to leak out of it because of the way it seals.
:06:54. > :06:58.There's no good reason to condemn the boiler and change it for a new
:06:58. > :07:04.one. It could have been cleaned up, resealed and put back together.
:07:04. > :07:09.British Gas did eventually put it back together again, but only after
:07:09. > :07:13.being confronted with the plumber's findings. The original engineer
:07:13. > :07:18.rang me up, very apologetic and said he would be round on the
:07:18. > :07:27.Monday to fix the problem and it's been fine ever since. With me now
:07:27. > :07:33.from British Gas, Chris Jansen. British Gas one of the biggest
:07:33. > :07:36.companies in the UK, you must be very ashamed? Well, I'm very
:07:36. > :07:40.disappointed when I watch that video. Obviously, we take customer
:07:40. > :07:44.complaints very, very seriously. I don't want any customer to be upset
:07:44. > :07:48.with British Gas. As you'd expect, I've looked into these complaints
:07:48. > :07:53.and spoken to the engineers, while we did make a mistake and I'm sorry
:07:53. > :08:00.for that, we said some parts were not available, when they were, we
:08:00. > :08:05.are managing 73,000 parts... mistake, �97 part against a quote
:08:05. > :08:08.for nearly �3,000. There are two different points here, one is
:08:08. > :08:12.actually the advice that we gave because we're comparing not really
:08:13. > :08:16.like for like. We think that those boilers should be replaced. We have
:08:16. > :08:22.and I'm proud of our engineers, we have 8,000 brilliant engineers and
:08:22. > :08:29.they give good advice. Let me just ask you, do you think a woman in
:08:29. > :08:36.her 80s, winter's coming, scaring her off, her local plumber does it
:08:36. > :08:42.for �97, �3,600? Which would you choose? I spoke to the engineer
:08:42. > :08:48.today and Gavin went to Mrs Brown's and actually... Did he mean to
:08:48. > :08:53.scare her? Of course not. Why is he saying to her "winter's coming"?
:08:53. > :08:57.Because it was. The boiler is 20 years old and it should be replaced.
:08:57. > :09:01.Tell me this, what we need to understand is what's driving your
:09:01. > :09:07.engineers? Why do they want to dismantle boilers without telling
:09:07. > :09:11.people, why do they want to charge �3,600, are they on commission?
:09:11. > :09:15.engineers are engineers. Are they on commission? You're not answering
:09:15. > :09:20.me No, they're not. They don't get any reward for selling a boiler?
:09:20. > :09:25.they do not get reward for selling a boiler. They are there to fix
:09:25. > :09:30.boilers. They're not in any way benefiting from the boiler, your
:09:30. > :09:34.people that go in there, there's nothing in it for them whatsoever?
:09:34. > :09:38.Our engineers are engineers. They fix boilers. We visit seven million
:09:38. > :09:44.homes a year and actually, 99% of times we fix the boiler. And most
:09:44. > :09:48.of the time, we fix it first time. In the very rare occasion, it's one
:09:48. > :09:52.in 100, we cannot fix a boiler, the engineer sits down with the
:09:52. > :09:58.customer and explains to them the reasons why they should have a new
:09:58. > :10:01.boiler. Do you think your engineers behaved correctly? I think our
:10:01. > :10:04.engineers are fantastic. British Gas is a good company. We give good
:10:04. > :10:09.advice and care for our customers. They have given the right advice.
:10:09. > :10:13.These boilers are 20 years old. One's only 14 years old. One is 14
:10:13. > :10:18.years and one is 22 years and the other is 20. We mustn't lose sight
:10:18. > :10:22.of the important point here, in two cases we said the boiler should be
:10:22. > :10:25.changed for safety reasons. I stand by that. We mustn't forget that
:10:26. > :10:29.safety is the most important thing and that's what British Gas cares
:10:29. > :10:32.about. Thank you very much. If you'd like to comment on that or
:10:32. > :10:35.any of tonight's stories, here's a reminder of how to do so. For
:10:35. > :10:38.emails: watchdog@bbc.co.uk is the address. For texts, dial 83199 and
:10:38. > :10:41.start your message with the letters WD. And if you want to get involved
:10:41. > :10:46.in the twitter discussion, our address and hashtag are on your
:10:46. > :10:50.screens now. Coming up, the breast surgery scandal women denied
:10:51. > :10:54.payouts for faulty implants, is it all about to change? Plus, when can
:10:54. > :10:59.you ignore what a judge says? When you're a private parking company,
:10:59. > :11:04.that's when. Never been up before a judge,
:11:04. > :11:07.myself. Always kept my nose clean, doing things by the book is no
:11:07. > :11:11.guarantee of staying out of trouble when you're getting rid of rubbish,
:11:11. > :11:21.though. If you hire the wrong person to do the job, it could be
:11:21. > :11:31.
:11:32. > :11:41.# How many kind of sweet flowers grow... #
:11:42. > :11:42.
:11:42. > :11:50.It's spring, when bikers come alive. It's also a perfect time for
:11:50. > :11:56.picnics. I'd like the pork pie. Where's a pickle? I packed mustard.
:11:56. > :12:01.On a mini pork pie? Yeah. Are you some kind of savage? Mustard on a
:12:01. > :12:08.sausage, pickle on a pork pie. What's wrong with you? You've
:12:08. > :12:12.spoiled the picnic. It's broken. What's the matter? Picnics across
:12:12. > :12:16.the country are being ruined not just because of an absence of
:12:16. > :12:20.pickle. This is the reason: Fly- tipping. You've probably heard all
:12:20. > :12:25.about it. You may have thought to yourself, what has that got to do
:12:25. > :12:29.with me? The man from the council has got news for you. He's mad as
:12:29. > :12:34.hell. He's not going to take it any more. Fly-tipping is unacceptable.
:12:34. > :12:39.It's a scourge on the environment. And the Environmental Protection
:12:39. > :12:42.Act section 33 makes it an offence to deposit any waste on land
:12:42. > :12:47.without an environmental permit. Committing such an offence can
:12:47. > :12:54.result in a fine of up to �50,000 or imprisonment. You see, he's
:12:54. > :12:58.furious. Hold on, this bit's worrying. Under section 34 of the
:12:58. > :13:03.act, anybody who produces, keeps, stores or disposes of waste has a
:13:04. > :13:07.responsibility for that waste. So a householder who has produced waste
:13:07. > :13:11.has a responsibility to make sure that whoever they pay to remove the
:13:11. > :13:15.waste or dispose of it is going to take it to an appropriate site and
:13:15. > :13:22.deal with it appropriately. Do you hear that? If someone collects your
:13:22. > :13:26.rubbish and dumps it where they shouldn't, you could enup in court.
:13:26. > :13:36.Swale Borough Council prosecuted three people for that last year.
:13:36. > :13:36.
:13:36. > :13:41.Quite scary, isn't it? A chap called John Ovenell went round to
:13:41. > :13:47.clear. He thought it was all good until Kent County Council called
:13:47. > :13:54.him saying he found the waste fly tipped. The Council didn't per sue
:13:54. > :13:58.matters because he had paid someone to take it away. How can I be fined
:13:58. > :14:02.for someone else fly-tipping my rubbish. You're legally responsible.
:14:02. > :14:06.You have to check whoever takes your rubbish is entitled to do. So
:14:06. > :14:12.I'm very careful not to put my address in my rubbish. Yeah, but do
:14:12. > :14:18.you know another dustbin that contains size 13 fluffy slippers, a
:14:18. > :14:24.dozen chicken legs and a copy of Grazia? Fair point. It's like your
:14:24. > :14:29.fingerprint, your dustbin DNA. It gives me an idea. You see, we need
:14:29. > :14:32.to see Kent based John Ovenell cheaply and cheerfully ruining the
:14:32. > :14:37.countryside. We get a pile of standard household waste, mattress,
:14:38. > :14:41.sofya, desk. Then we add a few distinctive items from Rogue
:14:41. > :14:45.Traders props cupboard to. Make sure we have the right stuff it's
:14:45. > :14:50.marked with a special UV spray. We plant a tracking device. That way
:14:50. > :14:53.we can keep an eye on our waste and find out where it ends up.
:14:53. > :14:57.We've called John Ovenell out to our house where the lovely
:14:57. > :15:07.homeowner has lumped the waste into a lovely big pile and here comes
:15:07. > :15:09.
:15:09. > :15:15.He also turns out to be very talkative. He tells us all about
:15:15. > :15:19.his work and his van and his far. But as for his illegal fly-tipping
:15:19. > :15:24.he prefers to keep that a dirty little secret. Sorry John, we are
:15:24. > :15:29.going to bring it right out into the open. Give it about ten minutes.
:15:29. > :15:33.Before that, faulty breast implants. Nearly 50,000 British women
:15:33. > :15:38.affected. All received silicone implants containing industrial-
:15:38. > :15:42.grade chemicals never intended for medical use. In December the French
:15:42. > :15:46.Government recommended that implants in French patients were
:15:46. > :15:52.removed free of charge. Because more and more women had chemicals
:15:52. > :15:57.leaking into their bodies after the implants ruptured. Here women must
:15:57. > :16:01.prove that it is medically necessary before the NHS or clinics
:16:01. > :16:05.will act. Worse, the makers of the implants have gone out of business
:16:05. > :16:09.no-one has been able to get a renund. Those refunds could be --
:16:09. > :16:13.refund. Those refunds could be worth thousands. But maybe there is
:16:13. > :16:19.hope after all. The French Government said it will
:16:19. > :16:23.pay for 30,000 women to have their breast implants removed as a
:16:23. > :16:27.precautionary measure. When I discovered I had PIP implants and
:16:27. > :16:32.if French Government recommended they be removed from all ladies in
:16:32. > :16:37.France, the first thing I thought was I have to have these removed. I
:16:37. > :16:41.can't live with the worry of what they may be doing inside of me.
:16:41. > :16:47.Rachel had her left breast partially removed after developing
:16:47. > :16:53.cancer in 2009. She opted for reconstructive surgery, costing
:16:53. > :16:59.nearly �6,000. Her surgeon used PIP implants. Seven years on she
:16:59. > :17:04.discovered the same implants contained a gel not intended for
:17:04. > :17:08.use in the human body, but for mattresses. I contacted the clinic.
:17:08. > :17:13.Unfortunately they couldn't help me. I couldn't eat properly. I couldn't
:17:13. > :17:17.sleep. I had to have a date sorted out for when they were going to be
:17:17. > :17:23.replaced. Rachel was too late to stop the implants leaking inside
:17:23. > :17:29.her body. When doctors came to remove them they found a hole the
:17:29. > :17:34.size of a golf ball. They had already ruptured. My left implants
:17:34. > :17:38.had ruptured. My surgeon described it as crumbling. Hit ruptured in
:17:38. > :17:43.several places. Cue see particles of it falling to pieces. I was
:17:43. > :17:48.horrified. That was leaking into my body. Whatever was in that implant
:17:48. > :17:51.seriously was not meant to be in the human body. I hadn't gone to
:17:51. > :17:56.somebody as a breast cancer survivor and having been fully
:17:56. > :18:01.aware I had breast cancer they promised me the best care. I can't
:18:01. > :18:07.believe they used PIP implants and then asked me to pay again to
:18:07. > :18:10.correct it. I can't believe me made me pay twice. Like thousands of PIP
:18:10. > :18:15.patients Rachel has a strong claim. But the chances of them recovering
:18:15. > :18:20.their money have looked slip. Although the law says a is
:18:20. > :18:23.responsible if it sells you a faulty product, this manufacturer
:18:23. > :18:28.has gone out of business. And as the implants were approved as safe
:18:28. > :18:31.by the EU the clinics that fitted them have argued that they did
:18:31. > :18:36.nothing wrong. Let me be dispassionate, I look at this
:18:36. > :18:42.should not as a health issue but a consumer rights issue, seeing if
:18:42. > :18:47.the laws that apply to any purchase can bring hope. The answer is yes.
:18:47. > :18:51.There's a new Avenue to try if they paid on a credit card. One woman in
:18:51. > :18:57.the Midlands tried to claim back the entire cost of her surgery from
:18:57. > :19:02.Lloyds TSB. Under Section 75 of the Consumer Credit Act if you buy
:19:02. > :19:06.something over �100 and pay for any of it on a credit card, the card
:19:06. > :19:13.company is jointly lie financial anything goes wrong with the
:19:13. > :19:18.product. Last month, her claim was successful. Lloyds TSB paid out
:19:18. > :19:22.�3,700. This doesn't set a precedent. And it needs to be
:19:22. > :19:26.understood that usually if it has been over six years since you made
:19:26. > :19:30.your purchase you can't claim. So for women whose implants were
:19:30. > :19:34.fitted before 2006 connectically the deadline's passed. But, because
:19:34. > :19:39.of the circumstances of this scandal they may still have a case.
:19:39. > :19:43.Even those like Rachel whose surgery was eight years ago. The
:19:43. > :19:47.general rule is you have to bring a claim within six years. However,
:19:47. > :19:51.this is an exception. And this exception does apply in the case of
:19:51. > :19:54.the PIP cases. If you suffered a personal injury you can claim
:19:54. > :19:59.within the last three years from when you had knowledge of the
:19:59. > :20:03.injury. We all know this the case of PIP that it only really came to
:20:03. > :20:09.the the public knowledge within the last two years. That means we are
:20:09. > :20:17.well within the three-year period. For Debbie Brewer it is more clear
:20:17. > :20:23.cut. Her implants cost �4,000 250. I've had pain in my left breast for
:20:23. > :20:29.over a year. He a private MRI scan. I had to pay �200 to have this done.
:20:29. > :20:34.I've heard from my GP that I have gel oozing out of my implants into
:20:34. > :20:38.my body. I've paid a lot of money for something that clearly isn't
:20:38. > :20:42.satisfactory. These implants aren't fit for purpose, so I feel that
:20:42. > :20:46.really I should get my money back. The leak means that Debbie has a
:20:46. > :20:52.much stronger case when it comes to proving her implants were faulty.
:20:52. > :20:56.Crucially she underwent her surgery three years ago and she paid for it
:20:56. > :21:00.on her credit card. How strong is her case? I can't see any reason
:21:01. > :21:05.why Debbie won't be successful in making a claim. Her implants are
:21:05. > :21:08.faulty. She had the operation within three years. When you
:21:08. > :21:13.consider everything together it would be a very good case. Of the
:21:13. > :21:19.47,000 British women who received PIP implants, nearly 5 00 are
:21:19. > :21:23.believed to have suffered a rupture. But many whose implants remain
:21:23. > :21:27.intact want them to be removed in case they burst in future Melanie
:21:27. > :21:31.has already gone ahead. I decided this year in January to have the
:21:31. > :21:35.implants removed because I wasn't prepared to take if risk to my
:21:35. > :21:38.health of them rupturing. It's the best decision I made. This is what
:21:39. > :21:44.was removed. I'm very pleased I'm holding it on the outside and not
:21:44. > :21:48.the inside of my body. Melanie's implants may still be in one piece
:21:48. > :21:53.but as she paid more than �3,000 for them by credit card, does she
:21:53. > :21:58.have a case for getting her money back? Under the supply of goods and
:21:59. > :22:03.services Act 1982, it says those implants must be of satisfactory
:22:03. > :22:09.quality. If they are made from industrial-standard silicone rather
:22:10. > :22:13.than medical, and we know that that is the case now, they are not of
:22:13. > :22:17.satisfactory quality. Therefore there's a breach of contract, and
:22:17. > :22:22.this means there's a claim. If there's a claim you can make it
:22:22. > :22:28.against the credit card company under Section 57 or the clinic.
:22:28. > :22:33.Martin, so anyone who has paid on a credit card but only people who've
:22:33. > :22:37.paid on a credit card have a chance of getting their money back?
:22:37. > :22:42.have a joint right to go to either the credit card company or the
:22:42. > :22:48.clinic. You don't have to go toe the clinic first. Credit cards
:22:49. > :22:52.don't have deeper pockets. Clinics are fighting for their lives now.
:22:52. > :22:56.You may stand a better chance, because it won't fight as hard.
:22:56. > :23:00.What if the credit card company says no? This is another advantage,
:23:00. > :23:04.because the clinic says no, you have to go to court. That could be
:23:04. > :23:09.expensive and you could have costs awarded against you. But a credit
:23:09. > :23:14.card company, you can go to the Financial Ombudsman. It can look at
:23:14. > :23:21.is it fair and standard industry practise? Hay Heathrow, Lloyds TSB
:23:21. > :23:29.has paid out. That's the start of an industry practise. But that
:23:29. > :23:37.takes ages? This is PIP, and that tend to be quicker than PPI claims.
:23:37. > :23:42.As long as you have paid over �100? If something costs �5 ,000 and you
:23:42. > :23:47.pay even a penny, the card company is liable for the entire amount.
:23:47. > :23:52.Thank you Martin. Lloyds TSB told us small number of
:23:52. > :23:57.people affected by faulty implants have made claims under section 57.
:23:57. > :24:01.They all say they will look at claims on a case by case basis.
:24:01. > :24:05.Next the British Parking Association, the BPA. It represents
:24:05. > :24:11.private parking companies in the UK. Importantly only its members can
:24:11. > :24:17.buy your details from the DVLA, which enables them to chase drivers
:24:18. > :24:23.for parking charges. And membership of the Association depends on those
:24:23. > :24:28.parking companies abiding by the BPS's code of practice. We've shown
:24:28. > :24:33.how it fails to kick out members who breach that code. We ask: how
:24:34. > :24:43.does the association react when one of its members ignores a judge?
:24:43. > :24:51.Excel Parking Limited, a BPA- approved operator since 1994. An
:24:51. > :24:57.Excel car park in Stockport. It was here that Martin pulled up for a
:24:57. > :25:01.shopping trip in 2010. It looked like a free car parks as so many
:25:01. > :25:05.are in front of the big stores. I came out and found a parking charge
:25:05. > :25:09.notice on the windscreen. That's when I realised that of course I
:25:09. > :25:15.had parked my car at what was a pay and display car park. The average
:25:15. > :25:18.driver would probably just pay up. But Martin is not your average
:25:18. > :25:23.driver. I'm research director of a language commission, so part of our
:25:23. > :25:27.work is to do with clearing up things like poor signs and poor
:25:27. > :25:32.notices and making sure that instructions for consumer products
:25:32. > :25:35.are written in a clear and straightforward way. The BPA code
:25:35. > :25:38.of practice states that car park signs must be clear and visible so
:25:38. > :25:42.that drivers have a chance to understand the terms and charges
:25:42. > :25:46.that apply. I went back to the car park entrance to see where the
:25:46. > :25:50.terms and conditions where. It says on the notice that it is pay and
:25:50. > :25:57.display, but the words pay and display are very small. They are
:25:57. > :26:03.only 13mm high. Twock the Peel Centre is much bigger. Inevitably
:26:03. > :26:06.you think, "That's nice of them, it's a free car park." Martin
:26:06. > :26:13.appealed against the charge. Excel rejected it and appeared determined
:26:13. > :26:18.to get their money. There's a string of letters. We call them
:26:18. > :26:22.threat ograms in the business. I kept saying, "Take me to court, I
:26:22. > :26:27.will fight you in court" which is what they did. The judge did an
:26:27. > :26:30.excellent thing, to go out to the car park herself. She looked at the
:26:30. > :26:36.signs herst and said they weren't adequate or clear and she found in
:26:36. > :26:40.my favour. So I won the case. the hearing at Stockport County
:26:40. > :26:47.court the judge dismissed Excel Parking's claim and ordered the
:26:47. > :26:51.company to pay Martin's expenses. Excel is supposed to be one of the
:26:51. > :26:55.most professional and reputable companies in the business. So what
:26:55. > :27:01.did it do to make sure the sim same thing couldn't happen again?
:27:01. > :27:06.Absolutely nothing. Today the signs are still exactly the safe. Excel
:27:06. > :27:12.has ignored the judge's comments about the size of the wording. The
:27:12. > :27:17.company's managing director olve disagreed with the outcome. He
:27:17. > :27:21.described it as: An embarrassment to the judicial system. He made
:27:21. > :27:27.some pretty rude remarks about the judge too, describing her as not
:27:27. > :27:32.fit to serve in civil courts. as for the BPA? Incredibly it
:27:32. > :27:37.doesn't think the signs needed to change either. That's because the
:27:37. > :27:41.13mm wording does not break the code of practice rules on clarity
:27:41. > :27:46.and visibility. It makes you wonder who actually makes those rules? As
:27:46. > :27:51.a matter of fact they are drawn up by the BPA approved operator board
:27:51. > :27:58.members, one of whom is Simon Renshaw-Smith, managing director of
:27:58. > :28:02.Excel Parking Services Limited. If the BPA rules say it is OK, the
:28:02. > :28:06.signs can stay. If the signage is not clear, it is not
:28:06. > :28:13.straightforward, honest and decent. Honest signage is the crucial thing
:28:13. > :28:18.here. In the three years from 2008 to 2011, Excel Parking issued a
:28:18. > :28:22.total of 11,498 parking tickets to drivers who had parked at the Peel
:28:22. > :28:25.Centre without paying and displaying. That's a pretty big
:28:25. > :28:31.figure. Especially when you compare it to this council-run car park in
:28:31. > :28:37.the centre of town. The car park sit a similar size to the one at
:28:37. > :28:45.the Peel Centre, but the words Pay and Display are nine times larger.
:28:45. > :28:51.Compared to Excel Parking's 11-and- a-half ,000 tickets the town centre
:28:51. > :28:56.issued just 3 ,000 nicts the same period. Lettering nine times small
:28:56. > :28:59.earn, number of tickets issued nearly four times higher. The BPA
:28:59. > :29:03.says its code of practice sets the standard for the private parking
:29:03. > :29:13.industry. But with rules that allow signs like these, isn't it time to
:29:13. > :29:14.
:29:14. > :29:19.With me now the chief executive of the British Parking Association,
:29:19. > :29:24.Patrick Troy. A judge says the writing on the signs are too small,
:29:24. > :29:29.one of the Excel Parking signs and doesn't seem to bother your members
:29:29. > :29:33.at all. Well, let's get a couple of things clear here. This is
:29:33. > :29:36.unregulated, the private parking sector in this country. There is no
:29:36. > :29:43.regulation, therefore there's no regulation of signage. What we try
:29:43. > :29:46.to do at BPA is establish some form of signage which motorists can
:29:46. > :29:50.better understand. The difficulty is that for every court case that
:29:50. > :29:55.goes against an operator on signage, I can show you one which says that
:29:55. > :30:00.signage is OK. OK, would you blame our viewers watching that if they
:30:00. > :30:08.thought that's a very crafty way to make money, it's a cash cow that
:30:08. > :30:12.small writing. No, I don't think it is. Really?! Your reporter missed
:30:12. > :30:16.the pictogram which clearly shows a bigger hand with a coin in it,
:30:16. > :30:21.people who are less able to read find that ease tkwror understand.
:30:21. > :30:26.OK, pay and display, it's less than half an inch, which is what I'm
:30:26. > :30:32.holding up now, remember a driver is driving past it and so they're
:30:32. > :30:36.going into the distance with this half an inch, which says "pay and
:30:36. > :30:41.display". You've had 11,000 penalty charges in the last few years
:30:41. > :30:46.because people didn't see it and didn't pay and display.
:30:46. > :30:52.statistic... Wait a minute. Have you got an elderly aunt, would she
:30:52. > :30:55.see that? I... No, no answer me. haven't got one. You haven't, do
:30:55. > :31:00.you know somebody elderly who would be happy to see that, half an inch
:31:00. > :31:04.and they're driving past it? They could see the picture more easily
:31:04. > :31:07.than words. That's my point. What's more important is that something
:31:07. > :31:11.like a million people use that car park every year, do you know how
:31:11. > :31:15.many people pay because they see the signs 99.66%. I think if you
:31:15. > :31:19.park in a car park and you use that car park for whatever purpose, you
:31:19. > :31:23.should check out what the terms and conditions are before you leave the
:31:23. > :31:27.car park. Thank you Mr Troy I have to finish there.
:31:27. > :31:31.Excel Parking told us the court case we featured was an isolated
:31:31. > :31:36.incident. They believe it was a draif error of judgment. It's set
:31:36. > :31:41.no legal precedent. They say the signs exceeded the bfr PA standard
:31:41. > :31:45.and it benefits from the 99.6% adherence shows the vast majority
:31:45. > :31:51.of drivers understand it is a pay and display car park.
:31:51. > :31:54.Till to come: Harveys - a there's a sale on, so why is the price
:31:54. > :32:01.higher? And Claire's accessories, top mark for this jewellery, no
:32:01. > :32:05.marks for originality. Time to meet John Ovenell now, the
:32:05. > :32:10.man who could land you in court simply by getting rid of your waste.
:32:10. > :32:14.That's because he disposes of it illegally and as far as the law's
:32:14. > :32:19.concerned, that makes you responsible. So while he advertises
:32:19. > :32:24.his services as cheap and cheerful, any dealings with him could prove
:32:24. > :32:30.expensive and miserable. John's come out to our house where
:32:30. > :32:34.we've marked a load of waste with a special UV spray. Homeowner Nicky
:32:34. > :32:41.has concealed a GPS tracker among the pile to track its progress.
:32:41. > :32:46.John is cheerful. And at �45 for this collection, he's also cheap.
:32:46. > :32:56.But then price isn't the issue here. Disposing of the waste illegally is.
:32:56. > :32:56.
:32:56. > :33:45.Apology for the loss of subtitles for 48 seconds
:33:45. > :33:50.Hmmm... You wouldn't be lying would Bexley tip, that would be six miles
:33:50. > :33:56.south in that direction. It offers full recycling services, including
:33:56. > :34:00.batteries and motor oil. Whoa there! John is obviously trying to
:34:00. > :34:10.make out that he's as environmentally responsible as they
:34:10. > :34:22.
:34:22. > :34:27.come. As well as the green spiel, On the surface, this sounds lick a
:34:27. > :34:31.tip to avoid identity theft, but of course we know that looking through
:34:31. > :34:41.paper work is one way the Council can trace your rubbish back to you
:34:41. > :34:43.
:34:43. > :34:48.Now as he leaves, our trackers begin to work. He doesn't go to
:34:48. > :34:52.Bexley tip in a southerly direction. Instead he heads for home in
:34:52. > :34:59.Sittingbourne, Kent, where the rubbish stays outside all afternoon.
:34:59. > :35:04.Then night falls and an owl makes this noise: OWL HOOTS
:35:04. > :35:11.Though it could be Dan. We heard this he tends to fly-tip
:35:11. > :35:18.between 5am and 7am. However, just before 4am he's on the move. Our
:35:18. > :35:23.team is not too far behind him tracking him all the way. And then,
:35:23. > :35:33.at 4.40am he dumps the rubbish in Kent.
:35:33. > :35:40.
:35:40. > :35:45.Not too long afterwards, our team Dawn breaks in the garden of
:35:45. > :35:50.England. The birds are going chirpy, chirpy, cheep, cheep. And here
:35:50. > :35:55.comes someone who isn't terribly cheerful. Farmer Mark Chapman runs
:35:55. > :35:58.the orchard where our waste along with someone else's has ended up. I
:35:58. > :36:04.take it you turned up to work this morning and discovered this? Yes,
:36:04. > :36:07.we did. It's not for the first time. You struggle, you suffer a lot from
:36:07. > :36:11.fly-tipping? We've had it in the past, yes. What's the impact of
:36:11. > :36:15.this stuff being left here? First thing is the rubbish itself,
:36:15. > :36:19.followed by the damage to the gate. It's all pushed in, bent, again
:36:19. > :36:27.it's just another cost for us now. You don't actually know what's in
:36:27. > :36:31.there. It could be anything. If there are any sharps that my guys
:36:31. > :36:36.will hurt ourselves on. We'll be here for two, three hours, blocking
:36:36. > :36:40.up the road, tractors, trailers. All this time you should be
:36:40. > :36:45.spending growing apples. We feel partially responsible for this
:36:45. > :36:54.being here. We're going to help you clean it up. It would be a big help.
:36:54. > :37:02.We struggle sometimes to get it moved on quick enough. Cheers Mark.
:37:02. > :37:06.This is coming home with me, evidence. Unhappy farmer hey?
:37:06. > :37:11.would you like it? I wouldn't. But how do you know it's our stuff?
:37:11. > :37:17.mean apart from the mattress, the chair, the TVs, the desk, the GPS
:37:17. > :37:27.tracker an the UV spray? Still not convinced. Yeah, well, how about
:37:27. > :37:28.
:37:28. > :37:32.these. Look at that, burnt Dimbleby pants. They could be anyone's.
:37:32. > :37:37.ginger wig. That could be Elton John's. This is the clincher, your
:37:37. > :37:41.picture of Cheggers. No, it's broken. Convinced now? Yes. There's
:37:41. > :37:45.still rubbish out there. I have journalistic things to do. There's
:37:45. > :37:55.your high vis, go and get busy. That's really uncool. Yeah, never
:37:55. > :38:05.
:38:05. > :38:12.Look at all the hassle just one incident of fly-tipping madness has
:38:12. > :38:22.caused. A skip, three men working flat out, one slightly grumpy
:38:22. > :38:27.Portuguese man. Why did I have to get this job, Matt? So what have we
:38:27. > :38:32.learned after that? One, John Ovenell is a fly-tipper. Two, he
:38:32. > :38:35.does his dirty work when it's dark. Three, he has no respect for
:38:35. > :38:39.Cheggers. Clearly, this can't be allowed to
:38:39. > :38:47.continue. I can sense another late night coming on. We need to catch
:38:47. > :38:51.him in the act. Stay awake and keep watching.
:38:51. > :38:55.Moon river? Do you like that bit of music? We're going to talk about
:38:55. > :38:59.jewellery. I think you deserve something special. But not from
:39:00. > :39:06.Tiffany's? No it's Claire's Accessories. Get real girl. Do you
:39:06. > :39:11.like the look of them? Ah, yeah. Yeah, you may have seen a recent
:39:11. > :39:15.stories where they were accused of copying another company's designs.
:39:15. > :39:18.Tatty Devine sells hand-made jewellery from two bueteebgz in
:39:18. > :39:22.London. It has a big following in the fashion world and Mary Portas
:39:22. > :39:25.and Jessie J are fans. They've bb in the news for another reason.
:39:25. > :39:30.They've threatened Claire's with legal action. This was the reason
:39:30. > :39:37.why: Look at these pieces here: First the dinosaur necklace was
:39:37. > :39:42.launched in 2004 selling for �114. It would look nice with that dress.
:39:42. > :39:46.And very distinctive too at least they thought it was until they went
:39:46. > :39:51.shopping. We went into the Claire's Accessories and I saw the dinosaur
:39:51. > :39:55.necklace from across the room and was astounded by its similarity.
:39:55. > :40:00.One of the most important things about what we do is creating
:40:00. > :40:05.original design to. See something so similar in a High Street giant
:40:05. > :40:08.store felt, it really felt quite strange. We've been making the
:40:08. > :40:12.dinosaur necklace for ten years. You get a very intimate knowledge
:40:13. > :40:19.of the shapes and the scale of the piece. Then just to see it
:40:19. > :40:20.completely out of context, it was shocking. There you are, Tatty
:40:21. > :40:28.Devine version, Claire's Accessories version, what do you
:40:28. > :40:32.think? It's very suspicious. Yes. It becomes even more so when you
:40:32. > :40:38.look at a couple of other incredibly similar designs. Take
:40:38. > :40:42.this one, this is the original fishbone and under the counter,
:40:42. > :40:45.that's selling for �39... You'd be good at this. Here's one from
:40:45. > :40:51.good at this. Here's one from Claire's for �5. Then the banana
:40:51. > :40:57.necklace. Their version on sale for �66 for two years and then there's
:40:57. > :41:00.the High Street rival selling this one at �5. That's incredible,
:41:00. > :41:04.especially the banana necklace. How do they get away with it? They
:41:04. > :41:08.don't as from today. After Tatty Devine's owners discovered the
:41:08. > :41:11.items, they not only consulted lawyers, they posted the
:41:11. > :41:15.photographs on the internet leading to loads of publicity and a huge
:41:15. > :41:19.backing for their fight. Eight weeks later, they've won. They have
:41:19. > :41:23.given a joint statement to watchdog in which they say the dispute has
:41:23. > :41:26.been redissolved. The terms of the agreement is confidential. The
:41:26. > :41:32.banana, dinosaur and fishbone necklaces have been removed from
:41:32. > :41:36.sale in all Claire's Accessories stores worldwide. They add another
:41:36. > :41:40.three Claire's necklaces, those featuring a moustache, glasses and
:41:40. > :41:43.muedsical notes will remain available for purchase. These items
:41:43. > :41:48.are similar, but Tatty Devine tell us they're satisfied with how the
:41:48. > :41:57.stkpwuet has been resolved. I'm so glad we cleared thaup.
:41:57. > :42:03.Crack on. Tesco, TalkTalk, Harveys packing ads with small prints and
:42:03. > :42:10.disclaimers and all in Rick Wakeman's sights tonight.
:42:10. > :42:15.Ah, yes, a lie-in, a lazy day ahead an the telly. I do love daytime TV.
:42:15. > :42:24.an the telly. I do love daytime TV. Apart from stuff like this:
:42:24. > :42:29.Introducing new Ricky bics, Italian-style cereal. These are
:42:30. > :42:35.delicious and they're loved by the majority of people and now, there's
:42:35. > :42:45.50% less salt in some varieties and what's more, buy two and get one
:42:45. > :42:50.
:42:50. > :42:54.free. Wow! You can even enter our Yeah, wow, it's bad enough having
:42:54. > :43:02.all those ads interrupting your favourite programmes, even worse is
:43:02. > :43:05.seeing all those get-out clauses they use. Take Sainsbury's, and
:43:06. > :43:08.their promise to match the price of branded products that you can find
:43:09. > :43:13.cheaper elsewhere. They've been banging on about it for months,
:43:13. > :43:20.which is about as long that's takes to read the list of disclaimers,
:43:20. > :43:24.just look at them all. You have to spend at least �20. It doesn't
:43:24. > :43:27.apply online. Or in convenience stores. You have to price match
:43:27. > :43:33.across your whole basket of brands, not just the ones that are cheaper
:43:33. > :43:40.elsewhere. Then there are hundreds of products which aren't included
:43:40. > :43:44.and even then, you can only claim a coupon with a maximum value of
:43:44. > :43:50.�106789 -- �10. Ads in newspapers use the same trick and you have to
:43:50. > :43:57.watch out for the dreaded asterisk. Look at this add for talk tag. Half
:43:57. > :44:05.price and the 3.25 are in massive letters, but read the disclaimer:
:44:05. > :44:10.Oh, no, yeah, you guessed, it's not �3.25. At least not when you add on
:44:10. > :44:17.the �30 or �50 connection fee plus the �13.80 a month line rental that
:44:17. > :44:21.comes with a 12-month contract. Perhaps we've become so used to
:44:21. > :44:28.seeing all this information, we don't bodger to read it. But
:44:28. > :44:33.believe me, you really do need to keep paying attention.
:44:33. > :44:38.Look at this ad from Harveys that appears to offer massive discounts
:44:38. > :44:45.on sofas. Then have a closer look at that supposedly bargain sale
:44:45. > :44:54.price of �699. It's actually �100 more than the previous price on the
:44:54. > :44:59.screen. So, we've had too much information and eyebrow-raising
:44:59. > :45:05.information. A newer kind of disclaimer concerns questionable
:45:05. > :45:12.market research. Want to know more? Ask the man from Dell Monte.
:45:12. > :45:16.jort of people preferred the taste of Dell Monty. He claimed that the
:45:16. > :45:20.majority of people liked to say yes to his orange juice compared to the
:45:20. > :45:28.leading brand. The small print show that's boast is based on a survey
:45:28. > :45:34.of only 144 respondants, 54% of whom preferred Del Monte. That
:45:34. > :45:37.means 46% of people didn't prefer I suspect most of these disclaimers
:45:37. > :45:41.are there to stop the companies getting into trouble with the
:45:41. > :45:48.advertising authorities for making misleading claims. Doesn't always
:45:48. > :45:51.work, though. Tesco's fell foul of the authority with this press claim
:45:51. > :45:58.that their British iceberg lettuces go from farm to store within 24
:45:58. > :46:04.hours. When challenged by the ASA that this might not be true they
:46:04. > :46:09.said: "Mere puffery, which did not require objective substanciation.
:46:09. > :46:14.The average consumer would interpret the ad to mean the
:46:14. > :46:21.lettuce was transported from the field to a customer's salad
:46:21. > :46:25.quickly." Why not just say that Tesco say their disclaimer was
:46:25. > :46:29.there to insure that customers understood that in rare
:46:29. > :46:34.circumstances the product may not arrive into their stores as quickly
:46:34. > :46:38.as normal. Sainsbury's say millions of people benefit from the brand
:46:38. > :46:42.match scheme. They state that the exclusion is to avoid customer
:46:42. > :46:48.disappointment. Harvey's say they have to display previous prices to
:46:48. > :46:53.comply with regulations. The sofa in the ad was sold at one lower
:46:53. > :47:03.price, as well as two higher prices. TalkTalk say all phone and
:47:03. > :47:04.
:47:04. > :47:08.broadband providers advertise and it is clear, with no hidden charges.
:47:08. > :47:11.Thank you to everyone who has been in touch with that story. Here is a
:47:11. > :47:17.few more. Water users, that's you and me. Not
:47:17. > :47:21.only have millions of us got a hosepipe ban to deal with, we've
:47:21. > :47:26.been buying something we may not need. We spend �100 million on
:47:26. > :47:30.insurance for pipes each year even though most water companies provide
:47:30. > :47:35.a subsidised or free repair service. Strange then that nine of them have
:47:35. > :47:38.been trying too persuade us to buy those sometimes unnecessary third
:47:38. > :47:42.party protection policies. The Consumers' Association Which? Found
:47:42. > :47:47.them pushing the insurance via direct mail promotions, sometimes
:47:47. > :47:51.on their own headed notepaper. Now the industry regulator Ofwat says
:47:51. > :47:55.it has raised concerns about the practise with the Financial
:47:55. > :48:01.Services Authority. So, as the drought spreads, don't waste water.
:48:01. > :48:06.Or your money. BT has been accused of making
:48:06. > :48:11.misleading claims about the speed of its Infinity broadband service.
:48:11. > :48:21.They launched it claiming you could share photos and videos at
:48:21. > :48:26.
:48:26. > :48:29.unbeatable speeds, but it didn't They said they thought the viewers
:48:29. > :48:34.would understand what the claims were referring to. The Advertising
:48:34. > :48:38.Standards Authority disagreed. As the company were unable to provide
:48:38. > :48:44.evidence that their download speeds were unbeatable, they've band their
:48:44. > :48:49.TV, press and online ads. A holiday at Pontins for a bargain
:48:49. > :48:54.price in Jubilee week? Who could resist? When this online ad
:48:54. > :49:04.appeared in January customers couldn't wait to make their
:49:04. > :49:04.
:49:04. > :49:08.bookings. Seven nights at the resort in Somerset for just � 35
:49:08. > :49:16.for an apartment. But Pontins has cancelled the bookings and its
:49:16. > :49:21.website is offering the same week at the end of May for �347. Pontins
:49:21. > :49:25.say the original ad was a clear cal error. But customers say they were
:49:25. > :49:28.given no explanation. They were however projectsed a phone call
:49:28. > :49:34.from Pontins operations manager, Eileen Downey, although they are
:49:34. > :49:41.still waiting a great shame for all of us. It would have been so nice
:49:41. > :49:48.to hear from her again. Although they are now writing to
:49:48. > :49:52.customers. Time's nearly up for Mr John
:49:52. > :49:56.Ovenell, the fly-tipper who ruthlessly disposed of our waste,
:49:56. > :50:02.including our photo of Cheggers. How could he? One of the questions
:50:02. > :50:10.I want to ask him. But first, I need a cunning plan. And the
:50:10. > :50:16.cunning plan is... It is sort of the same plan as last time. If it
:50:16. > :50:22.ain't broke... Yep, we've called him out again to dispose of
:50:22. > :50:28.furniture, marked with a UV spray, and a couple of concealed trackers.
:50:28. > :50:32.We've also got this lioness, who at first glance is scary and vicious,
:50:32. > :50:41.but is a pussycat. We'll call her Anne Robinson. And it is time John
:50:41. > :50:45.Ovenell is here. And right on cue, he is! Once again he's in a chatty
:50:46. > :50:51.mood. Last time he was keen to tell us how he disposed of waste
:50:51. > :50:57.responsibly. This time he wants to talk about his qualifications.
:50:57. > :51:03.asked for my waste licence. I said two seconds. I go in my glove box
:51:03. > :51:07.and say there is my number there, and they say, "See you later."
:51:07. > :51:16.nice story, John, but the trouble is you don't actually have a waste
:51:16. > :51:23.carrier's licence. We pay him the agreed �50 and he is off. Where
:51:23. > :51:30.would he be heading? We track our rubbish, and off a
:51:30. > :51:40.couple of detours it ends up outside his house. There it is. And
:51:40. > :51:41.
:51:41. > :51:45.there it is again a few hours later at dusk. And then the sun sets. It
:51:45. > :51:49.is the perfect time for a fly- tipper. While this music provides
:51:49. > :51:54.the perfect soundtrack for following one, it kind of builds
:51:54. > :51:59.the tension. John Ovenell is on the road making a big Tuesday night of
:51:59. > :52:04.it. He's heading into London. He's about ten miles from home with his
:52:04. > :52:09.truck full of rubbish, some of which is ours, and our tracker.
:52:09. > :52:13.Where he drops it we do not know. It could be your town. John Ovenell
:52:13. > :52:17.could be coming to your town with our rubbish. Not me though. I'm
:52:17. > :52:22.heading to his town. I want to be waiting outside his house when he
:52:22. > :52:29.gets home. The surveillance team follow him tall way to Esher in
:52:29. > :52:35.Surrey where, at 1.20am... Oh, my God, he's dumped! He's gone and
:52:35. > :52:41.done it again. This time unloading our rubbish by the side of the road
:52:41. > :52:45.next to a rugby club. It is definitely ours. Isn't that right,
:52:45. > :52:52.stuffed Anne Robinson? After that illegal unloading we were expecting
:52:52. > :52:56.him to come back to his house where I was sat waiting until the early
:52:56. > :53:02.hours. But we didn't see him. After morning broke we came one a plan
:53:02. > :53:11.which meant I could finally talk to him. It is now a quarter to one and,
:53:11. > :53:16.as you can see, I'm in the road traders -- Rogue Traders spring-
:53:16. > :53:22.summer collection. We are waiting for John Ovenell. We've called him
:53:22. > :53:26.out again to pick up another load of rubbish. There is no other load.
:53:26. > :53:31.We are done giving John Ovenell any more things to leave by the side of
:53:31. > :53:38.roads. All he will find when he gets here is us. And here he is. He
:53:38. > :53:45.is not happy that our van is parked in his way. I know the grumpy
:53:45. > :53:50.feeling John. Some of us have been up all night. Hello mate, are you
:53:50. > :54:00.alright? Sorry, is you couldn't park here could ya? A I've got a
:54:00. > :54:03.
:54:03. > :54:10.We think we've been rumbled but no, our driver moves to make room for
:54:10. > :54:19.him. Having repositioned the van, it is then time for me to make my
:54:19. > :54:23.move. Hi John, Matt alwrite BBC Rogue Traders, how you doing? Can
:54:23. > :54:30.we talk about fly-tipping, where you've taken rubbish from us and
:54:30. > :54:34.it's ended up by the side of the road. It wasn't me. You have. We
:54:34. > :54:40.followed that rubbish as it ended up by the side of the road.
:54:40. > :54:45.Unfortunately it is you John. That's what you've done on so many
:54:45. > :54:52.other occasions. See you John, bye- bye.
:54:52. > :55:00.That's John Ovenell. Advertised himself as cheap and cheerful.
:55:00. > :55:07.Today it seems just cheap. I'm quite used to rogues doing a runner
:55:07. > :55:11.without saying much, but I was expecting a bit more from John.
:55:11. > :55:15.This is the same guy who could chat for Britain when called out for a
:55:15. > :55:21.job. I've got a field with some horses
:55:21. > :55:27.on down in Kent. So has the chatty man taken a vow of silence?
:55:27. > :55:33.Well, no. We've just driven round the corner,
:55:33. > :55:43.having had a brief conversation with John Ovenell and he's called
:55:43. > :56:18.
:56:19. > :56:21.Don't lie John. Well, from Mr Cheap and cheerful I would say that's a
:56:21. > :56:24.bit rich. He has been back in touch to tell
:56:24. > :56:29.us he doesn't fly-tip. He admits he doesn't have a waste carrier's
:56:29. > :56:34.licence but does have the forms to apply for one. He's apologised to
:56:34. > :56:38.the farmer and says he is not going to collect waste any more, even for
:56:38. > :56:43.�1,000. He did do one last pick-up though. Remember that second lots
:56:43. > :56:47.of rubbish he dumped? Before we could clear it away he gathered it
:56:47. > :56:53.up and dumped it back on the driveway of the house we had rented.
:56:53. > :56:58.But at least that means we got Annie back. There she is. It is a
:56:58. > :57:01.good photo. It is not as good as this one here. John Ovenell, not to
:57:01. > :57:06.be confused with anyone else advertising cheap and cheerful
:57:06. > :57:10.clearance, is the latest face on our rogues' gallery.
:57:10. > :57:15.Hundreds of you have been getting in touch about the British Gas
:57:15. > :57:21.story. A lot are claiming to have had the same issues - boilers being
:57:21. > :57:28.condemned and then told by other engineers that they are no working
:57:28. > :57:34.order. Chris Jansen said anyone with concerns about advice or
:57:34. > :57:39.service should contact him drefplt -- drefplt
:57:39. > :57:46.-- directly. Keep sending us your stories and
:57:46. > :57:52.tip-offs. Go to our website - bbc.co.uk/watchdog. Click where it
:57:52. > :57:56.says your story. Or you can write to us.
:57:56. > :58:01.Next week, Barclays. Has someone raided your account? Good luck
:58:01. > :58:05.getting your money back. If I at - faulty power steering. Can