:00:15. > :00:22.Royal Mail - Post disappearing. Lloyds and NatWest - Savings
:00:22. > :00:24.vanishing. Vuxhall - Engines at risk of burning. Plus: Asda,
:00:24. > :00:34.Ryanair and Amazon - so much packaging, such small contents.
:00:34. > :00:53.
:00:53. > :00:57./It's Watchdog. The programme you Yes, hello and good evening.
:00:57. > :01:01.Welcome to Watchdog, we are live from Television Centre. Tonight:
:01:01. > :01:04.The Vauxhall Insignia, what caused this one to burst into flames?
:01:04. > :01:12.There were two, maybe three large bangs that could have been tyres,
:01:12. > :01:16.because a lot of the car was melted to the pave. -- pavement. The Fire
:01:16. > :01:20.Brigade said two minutes and nothing would have been left.
:01:20. > :01:26.NatWest, big rates for borrowers, tiny rates for safers.
:01:26. > :01:30.Plus, ASDA cutting the prices? Or are they breaking the rules? The
:01:30. > :01:36.rollbacks that don't add up. And Royal Mail that has raised the
:01:36. > :01:41.cost of stamps. What service do we get in return No stamp of approval
:01:41. > :01:47.for tonight's rogues, they have charged us thousands to refurbish
:01:47. > :01:52.roofs, did a rotten job and remove tiles like this. We did get a high-
:01:52. > :01:59.wire act thrown in, though. My heart is in the hands, standing
:01:59. > :02:03.on the ridge, precariously balanced, if that is not an accident waiting
:02:03. > :02:09.to happen, I don't know what is. Yes, TV without a safety net.
:02:09. > :02:13.Vauxhall, the top-selling family car, the Vauxhall Insignia crowned
:02:13. > :02:23.European Car Of The Year, 12 months after the launch.
:02:23. > :02:24.
:02:24. > :02:29.ADVERTISEMENT: The technology, depth, the speed what else can it
:02:29. > :02:35.do? It can lose power while steering, if you are one of the
:02:35. > :02:39.unlucky ones. Plus the engines could start to smoke or also burst
:02:39. > :02:45.in flames, according to some experts. Martin bought his Vauxhall
:02:45. > :02:49.Insignia in ape, 2010. By May 2011, the �21,000 vehicle looked like.
:02:49. > :02:53.This I was driving to Dorset for a
:02:53. > :02:59.weekend away. A car pulled alongside me to they will me that
:02:59. > :03:03.there were flames coming out of the back of the car. Once the fire took
:03:03. > :03:08.hold, the front was unGulf in flames. The car began to melt
:03:08. > :03:11.around the sides and the front. There was two, or maybe even three
:03:11. > :03:16.large bangs that could have been tyres, because a lot of the car was
:03:16. > :03:24.melted to the pavement. The Fire Brigade went two more minutes and
:03:24. > :03:29.there would not be anything left. We are in shock, my wife and I, on
:03:29. > :03:34.the embankment, head in hands, the thought of what could have happened.
:03:34. > :03:39.Although Martin and his wife were badly shaken, neither were hurt.
:03:39. > :03:42.The car, however, was a complete write-off. So what caused this
:03:42. > :03:45.Vauxhall Insignia to so dramatically burst into flames?
:03:45. > :03:49.This was the reason given by Vauxhall over the phone.
:03:49. > :03:56.They said that the pipe on the power steering had come off and the
:03:56. > :04:02.fluid has dropped on to the diesel particle filter and ignited.
:04:02. > :04:08.Apparently the filter gets hot. Vauxhall commissioned a forensic
:04:08. > :04:16.report. It did not find the exact cause of the fire but said it was
:04:16. > :04:20.fluid-based. It ruled out fuel or oil. Said that the power assisted
:04:20. > :04:27.steering had escaped, causing the blaze.
:04:27. > :04:34.There was a device that is to remove soot from the exhaust.
:04:34. > :04:37.Power steering fluid is a oil, like any oil it is come bustible. It is
:04:37. > :04:43.delivered under pressure through pipework located close to the
:04:43. > :04:47.exhaust system. If the pipework fails, then there is the risk that
:04:47. > :04:51.the pressurised hydraulic fluid, the power steering fluid can find
:04:51. > :04:57.its way on to the exhaust system. Now depending on how hot that
:04:57. > :05:01.exhaust system is, that part of the exhaust system is at the time, one
:05:01. > :05:06.runs the risk of the vehicle catching fire. Martin's car was a
:05:06. > :05:11.diesel. If there was a leak of power steering fluid from a pipe
:05:11. > :05:16.carrying that fluid, it could find its way on to the front part of the
:05:16. > :05:20.exhaust system where the diesel particulate filter is located,
:05:20. > :05:25.arguably the hottest part of the exhaust system. The results of this
:05:25. > :05:30.could be very, very serious indeed. Vauxhall now say that their own
:05:30. > :05:35.investigations are ruled out any fault with the high pressure power
:05:35. > :05:39.steering hose or fittings, but say that the cause of the fire remains
:05:39. > :05:43.unknown. Five months after Martin's car was written off, Vauxhall
:05:43. > :05:47.identified a fault in some other Vauxhall Insignia models, that
:05:47. > :05:52.according to some experts could result in fire. How do we know
:05:52. > :05:58.that? Well, we have our hands on this. It is what Vauxhall refer to
:05:58. > :06:01.as a technical service bulletin. A document that isdies Buted to all
:06:01. > :06:06.mechanics when something goes wrong with one of their vehicles and a
:06:06. > :06:10.part needs replacing to fix the problem. This dates back to October,
:06:10. > :06:15.2011. Is refers to the pipe that carries the power steering fluid.
:06:15. > :06:20.It seems clear it says that the power steering pressure pipe may
:06:20. > :06:23.crack or leak. The remedy is to replace the power steering pressure
:06:23. > :06:28.pipe and clip. The cause, insufficient design.
:06:28. > :06:31.So, what could be the consequences of failing to remedy this
:06:31. > :06:35.insufficient design? You are looking at a situation where you
:06:35. > :06:40.can have a sudden failure of a power steering pipe under pressure.
:06:40. > :06:44.So that means you are going to lose power assistance to steering, you
:06:44. > :06:47.could be on.the road, steering to the left, drifting out to the
:06:47. > :06:52.opposite lane and causing a collision. It could be serious. On
:06:52. > :06:59.top of that, you have power assisted steering fluid spraying on
:06:59. > :07:05.to the hot part of the exhaust, the DPF, the diesel part I can late
:07:05. > :07:10.filter, that can cause smoke in a worst case it could cause a fire.
:07:10. > :07:14.Vauxhall says if the power steering fluid does escape from a pipe it
:07:14. > :07:19.leaks out slowly rather than be sprayed across the engine, but how
:07:19. > :07:24.reassuring is that? This fluid is highly flammable. It is present in
:07:24. > :07:30.any form or quantityy in the eng yen, it is dangerous then as it
:07:30. > :07:35.represents a fire hazard. A leak will by its own volition by the
:07:35. > :07:44.nature the leak in the first place, even a slow leak is dangerous.
:07:44. > :07:49.Vauxhall says that 6 x 900 vehicles manufactured in Germany, and these,
:07:49. > :07:53.it said that it could not state that any fluid could come into
:07:53. > :07:58.contact with a part of the engine where the fire could result. So
:07:58. > :08:03.they cannot rule out the potential for fire, but it has recalled none
:08:03. > :08:08.of the vehicles, the stpault being fixed only when owners are put in
:08:08. > :08:12.for a service. There are two potential hazards. A
:08:12. > :08:16.leak of power steering fluid can lead to a loss of power steering
:08:16. > :08:21.assistance. But because of this significant
:08:21. > :08:27.risk of fire from the leaking power steering fluid which is flammable,
:08:27. > :08:31.this is a safety issue, it must be sorted immediately. If not, owners
:08:31. > :08:35.are left in danger. Vehicles have been safety recalled for this
:08:35. > :08:40.reason. Vauxhall have known about this for
:08:40. > :08:43.some time. They have not been pro- active. In fact, they have been
:08:43. > :08:48.putting it on the quiet when vehicles have been in for servicing.
:08:48. > :08:53.That is not good enough. They should find the vehicles affected.
:08:53. > :08:59.Bringing them in by issuing a recall and getting them sorted.
:08:59. > :09:06.Vauxhall confirmed there is a service action in place involving
:09:06. > :09:12.6,900 diesel Vauxhall Insignia 63% have been re-worked. Some exhibited
:09:12. > :09:16.no signs of a problem or leaking others only a slow leak. They say
:09:16. > :09:21.that there are no instances where a fire resulted from a slow leak and
:09:21. > :09:24.no evidence that engine movement could tkhaus to worsen. Or that
:09:24. > :09:30.there was evidence that an engine leak could cause rapid steering
:09:30. > :09:34.loss or a fire. They are handling this as a service action to
:09:34. > :09:39.minimise inconvenience to customers. Those with concerns should call
:09:40. > :09:44.their dealer or customer care line. Vauxhall say that they investigate
:09:45. > :09:48.every fire thoroughly. They stress that Martin's car was not in the
:09:48. > :09:53.range of the vehicles affected by this action. They have no record of
:09:53. > :09:59.the content of the telephone call in which he claims that he was told
:09:59. > :10:03.that power assisted fluid was to blame. Confirming that their
:10:03. > :10:07.inspections expressed no fault with the high pressure power steering or
:10:07. > :10:13.fluid. If you would would like to comment
:10:13. > :10:18.here are the addresses: To get involved in the Twitter
:10:18. > :10:24.discussion: Still to come. Fed up with tiny interest on the savings?
:10:24. > :10:33.You don't have to stand for it. How to make hundreds more.
:10:33. > :10:37.Lounges, kitchens, bathrooms, staircases, lofts, bedrooms and
:10:37. > :10:41.conservatories, there is no end to the rich variety of living spaces
:10:41. > :10:45.that we bring to you on Rogue Traders, but after seven weeks, we
:10:45. > :10:55.confess to feeling a little claustrophobic. So as this latest
:10:55. > :11:07.
:11:07. > :11:11.series comes to a close, the only Roofs! Aren't they brilliant? They
:11:12. > :11:15.keep the rain out, keep the heat in and over the years have helped to
:11:15. > :11:19.keep us employed. Why? Because there are people out there who make
:11:19. > :11:23.very bad jobs of them. Like SmartProof Total Roofing Solutions.
:11:23. > :11:28.Not to be confused with companies of a similar name, they offer
:11:28. > :11:33.renovations and coating. In fact, total roofing solutions. Gordon
:11:33. > :11:42.from Wakefield took them up on this, but then he and his daughter, Judy,
:11:42. > :11:50.needed a long lie down to recover. He said a new roof wound be about -
:11:50. > :11:55.- would be about �11,000. What was your you are -- what was
:11:55. > :12:00.your reaction? I thought it a bit steep, but he said that the coating
:12:00. > :12:05.would help to preserve the roof, that it was a thermal coating to
:12:05. > :12:09.help the heating bills and prolong the life of the roof. SmartProof
:12:09. > :12:14.Total Roofing Solutions said they could coat the roof for �5,000, but
:12:14. > :12:21.only if they could start in four days later. Depriving Gordon of the
:12:21. > :12:25.cooling off period. When they signed him up, they took �2,500.
:12:25. > :12:29.Then finished by time that Judy found out that this could be less
:12:29. > :12:32.than the �5,000. Where did they get the figures
:12:32. > :12:34.from? Judy cancelled the job to prevent SmartProof Total Roofing
:12:34. > :12:38.Solutions taking more of her dad's money.
:12:38. > :12:44.I don't want them to come back. They have ripped him off.
:12:44. > :12:48.Overcharging is one thing, how about the workmanship? Margaret
:12:48. > :12:51.knows, following a cold call, the company offered her the same roof
:12:52. > :12:56.treatment. Had you had a problem with your roof?
:12:56. > :13:00.Did they give you an idea of how long the job would take? One day
:13:00. > :13:04.for cleaning and one day for applying the coating.
:13:04. > :13:09.Unfortunately, for Margaret, the roof now looks like this... But
:13:09. > :13:15.then looks can be deceptive. The job was worse than it appears.
:13:15. > :13:21.Six days later I woke up in the morning to find my whole bathroom
:13:21. > :13:27.like a shower. There was... Water coming through every crack and
:13:27. > :13:34.orifice along a strip of my bathroom. They sent five people out
:13:34. > :13:38.on the next five occasions it was a absolute nightmare it was still
:13:38. > :13:42.flooding two weeks later. They have reduced the life of my roof. I
:13:42. > :13:46.would need to have it totally replaced now in ten years.
:13:46. > :13:51.I wonder what the expert would make of it. An expert with binoculars
:13:51. > :13:56.and lots of letters after his name. This is a pretty poor job. Starting
:13:56. > :14:01.off at the top, the ridge tiles have been poorly pointed. It will
:14:01. > :14:06.fall out in a relatively short time. They have coloured the roof tiles
:14:06. > :14:10.and then changed some afterwards. The soil and the vent pipe is now
:14:10. > :14:14.on the edge of the roof. It is likely to have rainwater coming
:14:14. > :14:19.through in a pretty short time. We have also been told by other
:14:20. > :14:25.customers, that the whole service is apparently approved by Watchdog.
:14:25. > :14:33.We don't do en doersments. There is no way that they are
:14:33. > :14:38.getting that. I mean, that is not us.
:14:38. > :14:45.And they can for get about the circle of trust.
:14:45. > :14:50.That would be also an endorsement. They can tear up the application
:14:50. > :14:57.for the roofing specialist, the President of Whom is Dan. Whatever.
:14:57. > :15:02.The company deny using the Watchdog name. From what we have heard,
:15:02. > :15:09.Smartproof would have a tough time getting anyone to give them a
:15:09. > :15:16.thumbs up, but well deal in pictures.
:15:16. > :15:21.We need a house, with lots of cameras. Action! Hang on, we can't
:15:21. > :15:26.have action until we ask Barry the big question. Here it comes...
:15:26. > :15:32.Barry, you have had a look at the roof, what do you think? It just
:15:32. > :15:36.needs maintenance. Some cracked tiles renewed, some pointing, but
:15:36. > :15:42.nothing new. There is about 250 millilitres of insulation, that is
:15:42. > :15:46.the recommended depth. The cost? Top whack, �500. For that
:15:46. > :15:51.we would get a roof lasting at least another 35 years.
:15:51. > :15:55.OK. Now you can carry on. Action! Just in time as Smartproof
:15:55. > :16:00.is on its way in the shape of salesman, Adrian Pickles. Let's
:16:00. > :16:10.hope he knows his onions, or there will be more pickle-related
:16:10. > :16:24.
:16:24. > :16:34.references from me. What do you make of that, Barry?
:16:34. > :16:49.
:16:49. > :16:59.Nonsense. Rubbish! Barry? It is good for 70 years.
:16:59. > :17:19.
:17:19. > :17:23.Although Adrian Pickles goes on to say that the insulation claim is
:17:23. > :17:27.not something that they push, the company does not follow suit.
:17:28. > :17:32.Promising that customers will save 25% on energy bills. Seeing that
:17:32. > :17:35.the house is already fully insulated, that is nonsense. Wait
:17:36. > :17:41.until the work starts, though, because that is scary.
:17:41. > :17:44.And that work will start a little later. Once the persuasive Adrian
:17:44. > :17:49.Pickles has closed his sale. The prices are through the roof. Will
:17:50. > :17:57.the workers manage to stay on the roof? The answer... After this cup
:17:57. > :18:03.of coffee. Thanks, Chris.
:18:03. > :18:10.My pleasure, I'm coffee boy tonight. How is your's, Annie? I think that
:18:10. > :18:14.I have the Weakest Drink! Now, I am not just making coffee for the
:18:14. > :18:19.presenters, but for everybody. Look at how many are in here. I need a
:18:19. > :18:23.few extra cups. So I have ordered them from Amazon. Here they have
:18:23. > :18:28.just arrived. I will open the box in front of you.
:18:28. > :18:33.Amazing. She would make great telly.
:18:33. > :18:38.Quick! Now, it is a very large box. As I open up all of the bobbings,
:18:38. > :18:43.right? I find even more boxes. More exciting! Let me sort this out
:18:43. > :18:47.here. In fact, while I do all of this, let's have a look at a few
:18:47. > :18:57.other products that Watchdog viewers ordered from Amazon and the
:18:57. > :18:57.
:18:57. > :19:37.Apology for the loss of subtitles for 40 seconds
:19:37. > :19:41.Stop! We can no longer contain ourselves! That is OK. I've
:19:41. > :19:49.finished. Look at this, my four lovely cups.
:19:49. > :19:51.Out of four boxes? Yes, have a look at that. Unbelievable.
:19:51. > :19:54.This company says it is "committed to reducing packaging and waste".
:19:54. > :20:01.It is "constantly looking for ways to reduce its environmantal impact".
:20:01. > :20:04.The excuse? They have said that they aim to ensure that customers
:20:04. > :20:09.get their products in perfect conditions, but they are working
:20:09. > :20:14.with manufactures to cut the costs of packaging and add that the
:20:14. > :20:17.packaging is environmentally friendly as the cardboard is 100%
:20:17. > :20:22.recyclable. Now, this week nat West raised the
:20:22. > :20:28.cost of borrowing for homeowners. Did it increase the rate for
:20:28. > :20:31.safers? No! No new research sthees savings with NatWest and other
:20:31. > :20:36.banks and building societies are getting a worse deal than ever, but
:20:36. > :20:41.do we have to put up with it? We asked the man with the huge
:20:41. > :20:46.calculator! Here he is, Martin Lewis needs no introduction, but he
:20:46. > :20:49.does have bags of saving tips. You can't put your money in the bank
:20:49. > :20:54.and expect it to earn a decent interest rate. The way to do it is
:20:55. > :20:58.to become an active, aggressive safer! But, before you can do that,
:20:58. > :21:06.you have to find out what rate you are on. With so many different
:21:06. > :21:14.accounts and interest rates, that is not always easy. Meet inventor
:21:14. > :21:17.and entrepreneur Mark Searles. He is inventing a product to help
:21:17. > :21:22.bikes. I would not have time to check the
:21:22. > :21:28.interest rates. So, in 2001, Mark invested it all
:21:28. > :21:34.in an online E-saving account account with nationwide. That give
:21:34. > :21:41.him as healthy �6,000 a year, but it dropped to just �600. He has
:21:41. > :21:46.only just found out about the reduced rate. Why? I didn't receive
:21:46. > :21:50.communication from nationwide. It was not clear online. I sent many
:21:51. > :21:56.online messages over a period of two to three weeks. It took a total
:21:56. > :22:02.of two weeks before I received the interest breakdown. That revealed
:22:02. > :22:07.that the interest had gone from 5% to just 0 .4 5% a year.
:22:07. > :22:11.I had trusted nationwide as the largest building society to keep
:22:11. > :22:17.the rates competitive and to keep me informed.
:22:17. > :22:22.Nationwide earns an nick lending out �108,000 of my money, whilst
:22:22. > :22:27.paying me almost nothing in return. They make it difficult for us to
:22:27. > :22:31.find out what we are earning. Why is it not printed on statements?
:22:31. > :22:35.Many will make you click a link and list a range of different accounts,
:22:35. > :22:39.how do you know which is yours? They will not make it easy as it
:22:39. > :22:47.means we are less likely to change. Don't let them off the hook. Pick
:22:47. > :22:54.up your phone and ask them. If it is not good enough. Leave.
:22:54. > :22:59.Retired gardening enthusiasts, wishes he had left Lloyds TSB early.
:22:59. > :23:05.He put his money into a saving account in 2001. 2010 the interest
:23:05. > :23:08.was not too bad. So we thought that the time was here to reinvest a few
:23:08. > :23:13.thousand and more. With the interest it would make a nest egg,
:23:13. > :23:16.but it did the not happen. We looked at it, the interest rate had
:23:16. > :23:23.almost disappeared. David found that the rate had
:23:23. > :23:30.dropped to just 0.5%. Inspite invests thousands over the years,
:23:30. > :23:36.it had earned him �11.40. Lloyds said he could open a new account
:23:36. > :23:41.with a bonus rate of 176%. That lasted 12 months. Then it plummets
:23:41. > :23:44.to a mere 0 .1%. I would have thought that loyalty
:23:44. > :23:50.accounts for something. That they would look after my money and give
:23:50. > :23:57.me the better interest each time. He has fallen victim to what I call
:23:57. > :24:00.the suck, slap and flog technique. Banks like to suck news with
:24:00. > :24:06.headlinesline rates of interest. Then slapping the rate down, so we
:24:06. > :24:10.think that we are earning well, but we are not. Then they flog a new
:24:10. > :24:16.account with a similar sounding name and you think fantastic, that
:24:16. > :24:21.is yours, but you are wrong. Get them, set them up, take them while
:24:21. > :24:27.the bonus is there and then ditch and switch when it ends.
:24:27. > :24:32.Cash ISAs are seen as a better deal providing tax-free savings but they
:24:32. > :24:36.are as vulnerable as having interest rates slashed.
:24:36. > :24:41.Anna from Cheshire is a loyal customer from NatWest.
:24:41. > :24:46.You know the one ADVERTISEMENT: NatWest, helpful banking.
:24:46. > :24:49.After paying in this year's maximum allowance, Alan was given unhelpful
:24:49. > :24:55.news. I received a letter from NatWest to
:24:55. > :25:00.say that they were dropping the interest rate from 2.01% to 2.7%
:25:00. > :25:05.for the year. It did not please me. They should have given us the note
:25:05. > :25:10.fiction of this change before the new tax year came into play.
:25:10. > :25:15.Whether it is a cash ISA from this year or from ten years ago, never
:25:15. > :25:19.think once the money is there, it is a done deal. You have a right to
:25:19. > :25:26.transfer your ISA. Now, don't do this by withdrawing the cash. Then
:25:26. > :25:29.it is not a cash ISA, you have then lost the tax-free status. Find the
:25:29. > :25:34.best-paying new provider that accepts transfers and ask it to
:25:34. > :25:39.move the money for you. Then the cash ISA is in this one, forget the
:25:39. > :25:44.badly paying one. So, the advice is clear : If your
:25:44. > :25:49.bank or building society has cut the rate on the savings, look for a
:25:49. > :25:54.better deal. They are there to be had. As a few shoppers with savings
:25:54. > :26:00.accounts are to find out. You are getting �27 interest? Yes.
:26:00. > :26:10.The new rate is 4%. If the rates stay the same you would earn �1200.
:26:10. > :26:12.
:26:12. > :26:17.I have a tendency not to move them. Wrist... I have an ISA with �3,500.
:26:17. > :26:22.Everywhere else you are doing well. That is ringing alarm bells. Over
:26:22. > :26:26.the next year �240 better off. In one hour, in one shopping centre,
:26:26. > :26:32.Martin met with seven shoppers. He was able to show five of them that
:26:32. > :26:37.they could earn better rates of interest elsewhere. For one woman,
:26:37. > :26:43.the long-term benefits of switch pring jaw-dropping.
:26:43. > :26:47.If you -- pr switching were jaw- dropping.
:26:47. > :26:53.You could be this much better off... That is a fair few new pairs of
:26:53. > :26:58.shoes. The Bank of England rate is set at
:26:58. > :27:02.a record low. Nationwide said because of this they were unable to
:27:02. > :27:08.maintain the previous rate. They say that rates are cleared on
:27:08. > :27:13.the website and are on an knew statements. The same is true of
:27:13. > :27:21.Lloyds TSB. It writes to customers at the end of bonuses or fixed
:27:21. > :27:26.periods to explain a change of rate. And NatWest said they were sorry
:27:26. > :27:30.about Alan's changes, it says that it timed this one with the ISA
:27:30. > :27:35.season so that customers could compare it with similar products.
:27:35. > :27:40.Royal Mail, the price of a first class stamp up by a third to 60p.
:27:40. > :27:43.Second class is also up, now 50p, but as the costs increase, so do
:27:43. > :27:47.the complaints. It may be one of the oldest
:27:47. > :27:51.services of its kind in the world, but like the most modern go-ahead
:27:51. > :27:56.companies, the Royal Mail has a vision. It's a big one.
:27:56. > :28:01.To be the best and the most trusted postal service in the world. If
:28:01. > :28:08.only it always lived up to it. Take those first class deliveries.
:28:08. > :28:16.Yes, the ones we are paying 30% more for. Does a first class stamp
:28:16. > :28:23.ensure you letter will arrive in one or two days? No.
:28:23. > :28:27.Ask Mr Lawrence Harris. We found a lot of post was not
:28:27. > :28:30.getting delivered. Or it was even two to three weeks. This caused the
:28:30. > :28:35.clients great distress and ourselves.
:28:35. > :28:39.I spoke to the Royal Mail's complaints department. I was
:28:39. > :28:43.informed that the delivery time for first class post, as far as the
:28:43. > :28:47.Post Office is concerned is delivery within 15 working days. I
:28:47. > :28:50.was staggered. Frankly, so was I, but here is the
:28:50. > :28:54.proof. The Royal Mail's terms and conditions which say that they will
:28:54. > :29:01.not offer compensation for a delayed first class letter, unless
:29:01. > :29:07.it still has not arrived 15 working days after the due date.
:29:07. > :29:12.So, if the 60p first class stamp does not offer a guarantee for you,
:29:12. > :29:15.you can pay more on a Royal Mail service that promises extra
:29:15. > :29:20.reassurance. Craig Holden took advantage of that
:29:20. > :29:26.service in March of this year, but it was a decision to cost him dear.
:29:26. > :29:31.I'm a keen birdwatcher, I booked myself a trip to China. I had to
:29:31. > :29:34.send off the passport to the Chinese visa centre. I used
:29:34. > :29:38.recorded delivery. I sent it in lots of time.
:29:38. > :29:44.But the passport was lost in the system. Meaning that Craig Holden
:29:44. > :29:54.was not only in danger of missing his trip to China, but was unable
:29:54. > :29:57.
:29:57. > :30:02.to go on another holiday in Egypt. He lost on �200 on taking extra
:30:02. > :30:06.travel costs and the time off work. Royal Mail don't seem interested in
:30:06. > :30:11.helping out in any way. So that is first class and recorded
:30:11. > :30:15.delivery. What about Air Sure? That is the fastest international
:30:15. > :30:16.tracked service, secure and reliable, delivered to 30
:30:16. > :30:22.destinations worldwide... Apparently.
:30:22. > :30:29.Yes, we have had complaints about that too. Lynn Ferguson told us how
:30:29. > :30:35.she used it to send cash worth �130 to a friend in the USA in February.
:30:35. > :30:40.Royal Mail aimed to deliver Air Sure packages to the States in six
:30:40. > :30:44.days, but neither the money or the fridge magnet in the package
:30:44. > :30:50.arrived. Royal Mail offered only the cost of postage as compensation.
:30:50. > :30:57.That is not reliable. So what about Parcelforce? A company that is part
:30:57. > :31:02.of the wider Royal Mail group. It promises: Every single parcel you
:31:02. > :31:07.entrust us with is a confirmation of your confidence and trust in us.
:31:07. > :31:13.How we respond is a measure of other success. Why do I getting
:31:13. > :31:18.feeling thating is bad is about to happen? My brother was playing a ke
:31:18. > :31:25.in addition Glasgow. There was a mix up. I forgot to bring the pipes
:31:25. > :31:31.home, they were left in the hotel. I got a delivery for Parcelforce.
:31:31. > :31:37.The pipes are irreplaceable. Being in the band for 60 years. But they
:31:37. > :31:42.were not as important for the company. Despite boasting a high
:31:42. > :31:48.quality, they lost them. They never turned up so we waited a
:31:48. > :31:53.week and contacted Parcelforce. The tracking details of the parcel
:31:53. > :31:58.had been collected and gone to a national hub, but they are vanished.
:31:58. > :32:03.So I went through the lost items process and the claims were ses and
:32:03. > :32:13.then in December I was told that they had also not only lost the
:32:13. > :32:13.
:32:14. > :32:17.bagpipes but lost the claims documentation. How can you lose
:32:18. > :32:22.something like bagpipes? This was unbelievable.
:32:22. > :32:27.Ricky Boletto reporting there. Royal Mail say that they deliver
:32:27. > :32:34.15.9 billion item as year. That the overwhelming majority get there on
:32:34. > :32:39.time. The minimum service standards are 93% for first class and 98.5%
:32:39. > :32:43.among the second class for Europe, but the mail volume has dropped.
:32:43. > :32:47.A lot of figures, what about the people? Royal Mail acknowledged
:32:47. > :32:51.that they sometimes get it wrong and seek to put it right. They are
:32:51. > :32:56.investigating Lawrence Harris's complaints about slow delivery as a
:32:56. > :32:59.matter of priority. They have apologised to all the others,
:32:59. > :33:03.including Craig Holden. They have offered compensation and
:33:03. > :33:10.discussions are continuing. Lynn Ferguson who sent recorded delivery
:33:10. > :33:15.items to the USA is in line for a payment as a goodwill gesture and
:33:15. > :33:20.great news for Glen Ferry, his precious bagpipes have been found
:33:20. > :33:25.after a further search. Like the music, the address label came
:33:25. > :33:29.unstuck, the parcel went to the wrong depot and was hidden behind
:33:29. > :33:33.equipment for safe keeping. They are reminding stpaf about the
:33:33. > :33:39.correct procedures. Still to come. ASDA, more rollbacks
:33:39. > :33:44.that do not add up. How many times can they get it wrong? Back to
:33:44. > :33:49.SmartProof Total Roofing Solutions. The company that offers total
:33:49. > :33:55.roofing solutions. Now we know what is wrong with our roof, the odd
:33:55. > :33:59.cracked tile and wear and tear. Nothing that a few hours and �500
:33:59. > :34:08.can't put right, but Adrian Pickles has a bigger job and larger figure
:34:08. > :34:18.in mind. Here is Adrian Pickles trying to
:34:18. > :34:28.
:34:28. > :34:35.persuade Pauline to have a full refurbishment.
:34:35. > :34:45.He says that they will re-point the roof, inspect the ledwork and seal
:34:45. > :34:45.
:34:45. > :34:50.it and afly a fung ul wash. Well, it sounds impressive, but our
:34:50. > :34:55.expert reckons that the roof needs basic maintenance to add another 35
:34:55. > :35:03.years. As for the coating it may look nice and give the roof a few
:35:03. > :35:07.more years, but as a whole new roof would cost about �4,000, you would
:35:07. > :35:17.probably not want to spend a whole lotment
:35:17. > :35:23.
:35:23. > :35:32.That process is �4 ,762. He is prepared to negotiate.
:35:32. > :35:35.I can to it for �2,795. Pauline says she needs to think
:35:36. > :35:40.about it, but Adrian is keen to get an answer.
:35:40. > :35:46.How long are you going to think about it? I am just checking.
:35:46. > :35:50.Do you go online to check your account? Or is it rummage in your
:35:50. > :35:58.bottom drawer. Remind us of your business.
:35:58. > :36:02.He is like a dog with a bone. I will give you a call in an hour.
:36:02. > :36:08.Let you have a chance to have a look. I have only so much discount
:36:08. > :36:15.for this area. He leaves, so that is the pitch of
:36:16. > :36:19.the roof. So to speak! The work, however is a
:36:19. > :36:26.different matter. Could it be that the selling procedure is flawed and
:36:26. > :36:30.when the work is carried out it is very professional? It could be.
:36:30. > :36:35.Then it is important to proceed that in mind.
:36:35. > :36:42.So we book in the job and Adrian drops the price again. Saying it
:36:42. > :36:45.will take two full days and tells us to expect a surveyor. We accept
:36:46. > :36:55.this. Well, the surveyor has not turned up yet. Here are the roofers.
:36:56. > :37:05.
:37:05. > :37:15.It looks as though they are setting up for the jet-washing equipment.
:37:15. > :37:18.
:37:18. > :37:24.They have not done any survey work. The surveyor is coming later on?
:37:24. > :37:28.Now, the thing in front of you is a cart... They have not done a check
:37:28. > :37:31.in the roof space. We know that the underfelt is torn. There is a
:37:31. > :37:37.possibility that water will now come through the roof and cause
:37:37. > :37:41.damage inside the roof space. Let's hope that does not happen.
:37:41. > :37:44.Meanwhile, here is another possibility, that they cause damage
:37:44. > :37:50.to themselves. My heart is in my hands.
:37:50. > :38:00.That must be very, very slippery. At any time he can just go straight
:38:00. > :38:02.
:38:02. > :38:07.off his feet. Standing on the ridge, precariously
:38:07. > :38:10.balanced, if that is not an accident waiting to happen, I don't
:38:11. > :38:18.know what is. I wonder what the other guy is
:38:18. > :38:24.doing? He is on his second cuppa... This guy does not have tea breaks?
:38:24. > :38:30.No, it is one long teatime with occasional breaks for work.
:38:30. > :38:34.So, they finish jet washing the roof, but not without breaking some
:38:34. > :38:39.tiles, what is next. North to do the pointing properly,
:38:39. > :38:44.he has to rebed the tiles. All he is doing is filling in where there
:38:44. > :38:48.are gaps. That is not good enough. The mortar will fall off. He is
:38:48. > :38:56.smoothing out the mortar with his hands. That is not the way to point.
:38:56. > :39:01.This is the way to clean a camera, though.
:39:01. > :39:06.Thanks guys. Danny collects �940 and they head
:39:06. > :39:12.off. Two hours, after they have arrived,
:39:12. > :39:21.supposedly, to do a full day's work. Time to inspect the loft. Remember,
:39:21. > :39:26.there was no survey. We had torn felt so water could get in.
:39:26. > :39:29.The surveyor has arrive, so I am hiding here. The question is why
:39:29. > :39:34.has he arrived after the work has been carried out.
:39:34. > :39:38.It is a quick visit. It does not include a loft inspection.
:39:38. > :39:42.Just as well for us as Barry is hiding there and using his time to
:39:42. > :39:47.do the inspection. I'm sorry to say I was right. The
:39:47. > :39:52.water and some of the debris from the roof has come through this torn
:39:52. > :39:58.underfelt and it has deposited all over the insulation. It has been
:39:58. > :40:01.wet through thoroughly. Can you imagine if there had been no
:40:01. > :40:06.insulation in the roof it could have damaged the ceiling. This
:40:06. > :40:10.company did not know that as they did not check. That is really
:40:10. > :40:15.unacceptable. Broken tiles... Broken promises.
:40:15. > :40:21.It is turning out a bad day for the roof... And the truth.
:40:21. > :40:25.It is not a great day for poetry, either. The job of the house is
:40:25. > :40:29.about to go from bad to worse! They may not be the best roofers in the
:40:29. > :40:32.game, but when it comes to hurling tiles they are champions. When it
:40:32. > :40:35.comes to charges they take some beating.
:40:35. > :40:40.Join us later as they present us with their bill and we present them
:40:40. > :40:44.with our evidence. Thanks, Matt. Now a few of you are
:40:44. > :40:50.getting in touch about the amount of packaging that Amazon use when
:40:50. > :40:56.sending items. You are fed up with it. Gemma Heath sent us this photo
:40:56. > :41:03.when she heard this story, a dog collar, as you can see, the box is
:41:03. > :41:07.bigger than the dog! Next, ASDA. Now in March, we revealed thou was
:41:07. > :41:13.breaching Government guidance with the famous price cut slogan, the
:41:13. > :41:17.rollback. We showed how some items labelled as rollbacks had been on
:41:17. > :41:22.sale cheaper. A processing error said ASDA, saying that they priced
:41:22. > :41:27.40,000 products a week, so that sometimes they get it wrong. How
:41:27. > :41:30.many though? ASDA describe their rollback offers as a permanent or
:41:30. > :41:36.temporary price reduction. The customers love them. The staff are
:41:36. > :41:40.proud of them. Just listen : ADVERTISEMENT: You can't beat
:41:40. > :41:45.saving money. That is what I love about rollbacks.
:41:45. > :41:50.But you also can't beat honesty. So we love checking supermarket deals
:41:50. > :41:56.to ensure that they really are what they seem.
:41:56. > :42:02.Miller genuine draft lager, ASDA are selling a 12-pack claiming that
:42:02. > :42:09.is it a rollback. But when we checked we found some
:42:09. > :42:12.of the -- them breaching Government guide lines on pricing.
:42:12. > :42:15.ASDA admitted we had identified mistakes, but suggested that the
:42:15. > :42:20.cases were rare. So it us that sounded odd.
:42:20. > :42:24.Off the tens of thousands of products that ASDA sell, were we
:42:24. > :42:29.really clever enough to find a few occasional errors? There is only
:42:29. > :42:34.one way to find out. Over the last few weeks, Watchdog researchers
:42:34. > :42:39.have been checking the price histories of a larger sample of
:42:39. > :42:45.ASDA goods, all labelled as rollbacks online. The results are
:42:45. > :42:50.damning. Out of the 120 products checked 52 failed to comply with
:42:50. > :42:55.one or more of the Government pricing guidelines. That is an
:42:55. > :43:00.astonishing 43%! We found several days that the ASDA rollbacks extra
:43:00. > :43:05.veened the guidelines, but what is key is whether the offers mislead
:43:05. > :43:10.consumers. So it is time to show our findings to the ones spending
:43:10. > :43:14.the money. According to the guidelines, if a
:43:14. > :43:19.retailer like ASDA is promise -- promoting a price cut, the rollback
:43:19. > :43:27.price should be compared to the immediate previous selling price
:43:27. > :43:37.unless stated otherwise. So, the Sheba cat food. Was a rollback to
:43:37. > :43:38.
:43:38. > :43:45.�4. So, when was it on sale for 4.94 well, it was on sale for the
:43:45. > :43:48.period of March, 2011. The rollback price should have been compared to
:43:48. > :43:52.the immediate previous price, but there have been three other prices
:43:52. > :43:55.since the one they have used as a xaerson.
:43:55. > :43:58.This product is not comply -- comparison.
:43:58. > :44:02.This is not complying with the Government guidelines, as they
:44:02. > :44:06.state that the comparison is with the immediate past selling product.
:44:06. > :44:13.That is not happening. So, are you surprised if I told you
:44:13. > :44:22.it was at 4.94 on the 20 25th of March, 2011? Yes.
:44:22. > :44:27.It is not a realistic time frame. It should be. If it was 4.94, it
:44:27. > :44:31.should have been recently, not a year ago. They should give a date
:44:31. > :44:36.from when it was roll -- rolled back from.
:44:36. > :44:41.Now a second example. A product on offer should have been available at
:44:41. > :44:50.the previous higher price for 28 consecutive days or more. So where
:44:50. > :44:55.does that leave Clairol hair Dye? They put it on rollback at �5. So
:44:55. > :45:01.here it is at �5 and here it is at �7, but according to the guidelines
:45:01. > :45:05.it should have been sold at the higher price for at least 28
:45:05. > :45:08.consecutive days, but it was not, it was there for a total of nine
:45:08. > :45:13.days. The pricing guidelines are designed
:45:13. > :45:18.to ensure that traders don't temporarily increase a price to
:45:18. > :45:23.then advertise a price reduction. Consumers are being misled in to
:45:23. > :45:31.thinking that the higher price was the normal proper price of the
:45:31. > :45:36.product when this may well not be the case. That is not very good.
:45:36. > :45:41.They are trying to convince you are saving when it was really only �7.
:45:41. > :45:47.So it is trickery. It was reduced to �5 after only
:45:47. > :45:53.nine days of being at the higher price? I have no problem. I think
:45:53. > :45:59.it is leading the customer on. It is very truthful.
:45:59. > :46:03.So to a third product. Cat food. Here ASDA were breaching another
:46:03. > :46:07.guideline by continuing to label it as a rollback even though it was on
:46:07. > :46:11.sale at the lower price for twice as long as the previous higher
:46:11. > :46:15.price. Confusing, maybe even unlawful.
:46:15. > :46:20.If a product is advertised as being on offer for a long period of time
:46:20. > :46:24.it could be misleading. The consumer believes this is a recent
:46:24. > :46:27.reduction, but the new price has actually become the established
:46:27. > :46:31.price. If consumers are being misled,
:46:31. > :46:39.there is a possibility of a breach of the law.
:46:40. > :46:44.This law, in fact, the Consumers Protection from Unfair Trading 2008.
:46:44. > :46:47.This forbids traders from presenting misleading information.
:46:47. > :46:54.It may deceive consumer into buying goods they may not have bought
:46:54. > :46:59.otherwise. So what about the ASDA rollback deal, could they deceive
:46:59. > :47:05.people? You do have to trust offers. If they say it is reduced, you
:47:05. > :47:09.think it is a bargain. I may buy three of them. I think it is
:47:09. > :47:13.misleading. You think you are getting a good deal, then you think
:47:13. > :47:20.that you fell for that. It is deceptive.
:47:20. > :47:24.The implication for the consumers is that they are miss led as to the
:47:24. > :47:27.reduction of the value advertised. They are not given full, clear and
:47:27. > :47:32.accurate information. With the research I have seen, I believe
:47:32. > :47:38.there is more than enough evidence for trading standards or the Office
:47:38. > :47:44.of Fair Trading to take an interest in how the prices are displayed.
:47:44. > :47:49.Now, ASDA say they do not entirely agree with our expert's view, but
:47:49. > :47:55.acknowledge to do better. So this are changing the online system,
:47:55. > :48:00.switching it from a man ual one, to an automated one. This will take
:48:00. > :48:05.some time to complete. They have a new procedure in the meantime that
:48:05. > :48:09.all price cuts are trip-checked before appearing online. An
:48:09. > :48:13.independent audit team will monitor the prices with the authority to
:48:14. > :48:19.remove the product if they encounter a problem.
:48:19. > :48:26.They believe that this will ensure customers that they can shop online
:48:26. > :48:31.with confidence. Here are a few more stories: Fed up
:48:31. > :48:37.with sky-high household energy prices, turn the heating down, your
:48:37. > :48:41.blood may be about to boil. Ofgem, the organisation set up to protect
:48:41. > :48:47.gas and electricity consumers has paid out more than �1 million in
:48:47. > :48:53.bonuses to its staff in two years. That is despite energy bills rising
:48:54. > :48:59.sharply. Nearly 350 staff received bonuses in 2011 and previously, two
:48:59. > :49:04.lucky employees got pay-outs of �20,000. Ofgem say that they don't
:49:04. > :49:10.regulate energy prices that the rewards were in line for government
:49:10. > :49:15.guidesance for civil servants and basic staff pay is frozen.
:49:15. > :49:19.Fancy a city break? The taxi from the airport may cost as much as the
:49:19. > :49:24.flight. The website Skyscanner has put together a list of what it
:49:24. > :49:33.calls the most misleading airport names in Europe. The worth offender
:49:33. > :49:40.in Britain? London Oxford, 60 miles from the capital, but not as bad as
:49:40. > :49:50.two destinations advertised by Ryanair. Memmem, 07 miles from the
:49:50. > :49:50.
:49:50. > :49:56.Munich city, and -- Memmingen Munich West.
:49:56. > :50:01.70 miles from Munich. Querying your tax bill, it could
:50:01. > :50:06.cost you time and money, official figures show that taxpayers have to
:50:06. > :50:10.wait nearly three times longer to speak to HM Revenue & Customs on
:50:10. > :50:15.the phone than two years ago. The average time on hold is now more
:50:15. > :50:18.than four minutes. A quarter of callers get so frustrated that they
:50:18. > :50:22.hang up. HM Revenue & Customs say that they are looking to deploy
:50:22. > :50:29.more people on the lines during busy periods. There are no plans to
:50:29. > :50:35.make the service free. It is an 0845 number so callers are paying
:50:35. > :50:37.up to 40 pence a minute from a mobile phone. The taxman wins again.
:50:37. > :50:42.Back to SmartProof Total Roofing Solutions.
:50:42. > :50:47.They are based in Leeds. Not to be confused with other companies of
:50:47. > :50:51.similar names. They have promised to refurbish the roof of our house
:50:51. > :50:57.using new technology imported from Denmark. Appropriate enough as they
:50:57. > :51:01.aim to make a killing. We have had phase one of the job. A bit of a
:51:01. > :51:06.disaster. Will the sequel turn out to be any better? We are about to
:51:06. > :51:10.find out. The two boys, Danny and Mark have arrived. Hopefully they
:51:10. > :51:13.will replace any damaged tiles before the coating, but I don't
:51:13. > :51:20.think that this is the way to impress Barry.
:51:20. > :51:26.He has just pushed the tile out and thrown it down on to the lawn.
:51:26. > :51:31.What are they doing?! Walking across the roof is going to break
:51:31. > :51:36.more tiles. You know he is doing all of this with tiles on his
:51:36. > :51:44.shoulder. It is dangerous. They really should have a roof ladder in
:51:44. > :51:50.as a minimum. The salesman said that they would
:51:50. > :51:55.go around the flashing and re-set He is painting the flashing, but
:51:55. > :51:58.not doing anything to it. He is not improving the performance of the
:51:58. > :52:04.flashing, despite what they promised.
:52:04. > :52:08.It is cheeky, but Mark replaced some broken tiles and Danny is
:52:08. > :52:15.making good progress with spraying the first coat.
:52:15. > :52:19.Now, what is he doing there? He is repairing a broken tile.
:52:19. > :52:24.Pushing mortar into the crack with his fingers. Concealing the
:52:24. > :52:34.breakage of the tile. Which presumably will be covered up by
:52:34. > :52:41.
:52:41. > :52:49.the paint. It is not going to last On to the second coat. It seems
:52:49. > :52:56.that Mark is busy again, but what about Danny? Oh, right, busy having
:52:56. > :53:02.a fag and broadening his mind! is the second coating. There is no
:53:02. > :53:07.attention to the detail. The coating is supposed to have thermal
:53:07. > :53:09.properties, but it is evident that a thin coating of paint will hardly
:53:09. > :53:15.create a difference. After two-and-a-half hours, we are
:53:15. > :53:23.told it is finished and asked to pay the balance. The two-day job
:53:23. > :53:29.lasted five hours and 25 minutes, the total price, �2,380. So what
:53:29. > :53:34.did we get for the money? You saw it, it looks good, what do you make
:53:34. > :53:39.of it? It is a poor job all around. We were supposed to have a
:53:39. > :53:43.renovated roof. They have simply put a coat of paint on and done
:53:43. > :53:47.some rudimentary works which does not fit the bill. Amazingly they
:53:47. > :53:51.replaced some tiles and broke others. We have more broken tiles
:53:51. > :53:56.than what we started with. That is the outside of the roof?
:53:56. > :54:00.Yes. On the inside of the roof they caused a quite a bit of damage.
:54:00. > :54:05.Believe it or not, no-one checked inside the roof before they started
:54:05. > :54:09.work. Here is a roof starting out with a maximum �500 expenditure
:54:09. > :54:14.requirement. We have paid nearly five times that amount, it is
:54:14. > :54:18.pretty poor value, I think. We want to ask sales man, Adrian
:54:18. > :54:24.Pickles, why he told us all of those lice and why the company did
:54:24. > :54:28.not -- lies and why the company did not deliver on all of those
:54:28. > :54:32.promises. Time for a small change, first.
:54:32. > :54:36.The householder Pauline has said that the next door neighbour may be
:54:36. > :54:41.interested in having a chat about her roof. She could not have said
:54:41. > :54:47.that her next door neighbour was a 42 bloke, could she? Oh, no, that
:54:47. > :54:51.would be far too simp. Pauline answers the door and takes
:54:51. > :55:00.Adrian Pickles over to meet the neighbour. That is me, in case you
:55:00. > :55:10.have forgotten. This skirt is very uncomfortable.
:55:10. > :55:12.
:55:12. > :55:20.Yes, Pauline is really taking the role seriously.
:55:20. > :55:24.Mary has a problem with facial hair. Alright, love? Yeah, not too bad.
:55:24. > :55:29.How are you doing, Adrian Pickles, it is Matt Allwright from BBC Rogue
:55:29. > :55:33.Traders. The way you are selling your roofing solution, as you call
:55:33. > :55:40.it, is based on lies from what we have seen. What you are doing is
:55:40. > :55:46.blowing up the cost of a potential roof to �10,000 in that case, when
:55:46. > :55:51.in fact it would have been close to about �3,500. What that does is
:55:51. > :55:54.scare your potential customers, that is how you get in touch with
:55:54. > :55:58.us, Adrian Pickles, they are scared into buying a product that they
:55:58. > :56:03.would not have bought otherwise. I will pass on the details to the
:56:03. > :56:05.head office. You are selling this, so you have
:56:05. > :56:09.to take responsibility. Excuse me.
:56:09. > :56:16.I am fine. You have to take responsibility for the way you sell
:56:16. > :56:23.and take thousands of pounds off people, before we even get to the...
:56:23. > :56:29.The way that the job is actually carried out.
:56:30. > :56:35.That is Adrian Pickles of SmartProof Total Roofing Solutions.
:56:35. > :56:42.Demonstrating that they are part of the problem, not the solution.
:56:42. > :56:46.You will have to excuse me, I have to shave my legs! Well, we have
:56:46. > :56:50.since put our allegations to the company. They have apologised and
:56:50. > :56:54.said that the workers have let the customers down and damaged the
:56:54. > :57:00.reputation. They offered to correct the damage in the cases feature and
:57:00. > :57:03.to refund customers if they are not happy, including us. They say that
:57:04. > :57:09.they encourage a soft sales approach and have thousands of
:57:09. > :57:13.happy customers, they insist that a life-span of a roof like ours is 60
:57:13. > :57:17.years and stand by the benefits of Smartproof saying it is cheaper
:57:17. > :57:20.than paying for a new roof and that the price is competitive. That the
:57:20. > :57:24.insulation benefits are backed up by independent and respected
:57:24. > :57:31.research, but have withdrawn the claim that the product will save
:57:31. > :57:34.25% on energy bills. The roofing contractors featured no longer work
:57:34. > :57:41.for Smartproof, but these two, along with Adrian Pickles do make
:57:41. > :57:49.it on to our rogues gallery, joining Rodney Goldson, remember
:57:49. > :57:53.him? He promised to refund us, �2,500, he has. Well done.
:57:53. > :57:57.It seems a lot of you are unhappy with the Royal Mail. Many
:57:57. > :58:01.complaints about the delayed deliveries and the fact that you
:58:01. > :58:05.cannot get compensation unless items are delivered less than 15
:58:05. > :58:11.working days later. Martin's report on low interest rates for safers
:58:11. > :58:20.has touched a nerve. So report on incredibly low rates. Ian says he
:58:20. > :58:24.worked out that his savings is 0.01%. You may as well keep it
:58:24. > :58:29.under the bed. And lots of tweets about you in a
:58:29. > :58:39.skirt. Keep in touch with us at:
:58:39. > :58:40.
:58:40. > :58:43.Or write to us at: Great ankles! That is all from