:00:14. > :00:20.Shell, Esso, BP, shocking prices, Pets At Home, shocking conditions,
:00:20. > :00:25.Pontin's, just shocking. Plus, Disney, the iPhone 5 and BMW, the
:00:25. > :00:35.latest on those cars that are so easy to steal. It is Watchdog, the
:00:35. > :00:50.
:00:50. > :00:54.Good evening, welcome to Watchdog, live from Television Centre.
:00:54. > :00:59.Tonight, pumping up the price, paying over the odds to fill your
:00:59. > :01:04.car. The problem is, when price goes up,
:01:04. > :01:08.they go up like a rocket, when they come down they fall like a feather.
:01:09. > :01:12.Also, inside the country's biggest pet store chain, what you need to
:01:12. > :01:18.know before buying. Plus, BMW, hundreds more cases of theft
:01:18. > :01:25.without the keys, and the insurers, who aren't paying out. And the
:01:25. > :01:31.iPhone5, two million sold in a week, costing from �529 a time, but there
:01:31. > :01:34.is an added extra, thanks Apple. Two million, they sure know how to
:01:34. > :01:40.sell. As do the company we are featuring tonight, they can
:01:40. > :01:50.persuade you to buy anything, even high-priced alarm systems in areas
:01:50. > :01:57.
:01:57. > :02:02.of low crime, don't say no, because a refusal can often offend.
:02:02. > :02:06.Say hello, or goodbye to the rep from Landmark of Maidstone Kent,
:02:06. > :02:10.very upset because an elderly lady had second thoughts about handing
:02:10. > :02:14.over �7,000. Zero marks for manners, but full marks for persistence,
:02:15. > :02:19.because even after that dramatic exit, he tries again to sell her an
:02:19. > :02:24.alarm. I think he better start reaching for the panic button.
:02:24. > :02:31.First, petrol prices, up again this week, unleaded to an average of
:02:31. > :02:35.�141 a litre, diesel even higher, �1.46 a litre. The latest rises
:02:35. > :02:40.coming a fortnight after the launch of an official investigation into
:02:40. > :02:44.the prices charged by BP, Shell and the other big retailers. The
:02:44. > :02:50.companies have a long list of excuses, should we believe them?
:02:50. > :02:53.What do you think. Drivers have long believed they are
:02:53. > :02:57.paying more than they should to fill up.
:02:57. > :03:02.And as pump prices edge back towards record levels, the
:03:02. > :03:05.politicians and regulators are also growing suspicion.
:03:05. > :03:11.The Office of Fair Trading has begun a review into the price of
:03:11. > :03:15.fuel across the UK. Petrol prices have risen by 38% in the last five
:03:15. > :03:19.years. But what's causing these price rises? Petrol companies like
:03:19. > :03:26.to tell us the price at the pump rises when the price they pay for
:03:26. > :03:32.the raw ingredient, oil, goes up. Is that really the case? We have
:03:32. > :03:35.got hold of figures stretching back to the start of 2011. They reveal
:03:35. > :03:40.what the retailers have been paying for their oil, and what they have
:03:40. > :03:45.been charging us at the same time. To help make sense of it all, we
:03:45. > :03:49.have brought in Edmund King from the AA. This graph represents
:03:49. > :03:54.figures for the last 20 months, what does it show us? What it shows,
:03:54. > :03:58.the top two lines here are the pump price, what you pay at the pump.
:03:58. > :04:04.The top line would be diesel, the purple line is unleaded. This line
:04:04. > :04:08.here is the price per barrel of oil. The Green Line shows how certain
:04:08. > :04:13.world events effect what the companies pay for their crude oil.
:04:13. > :04:17.Let's start in April 2011, when the Libyan crisis caused a spike in
:04:17. > :04:21.world prices, this, in turn, led to a sharp rise at the pumps, just as
:04:22. > :04:26.you would expect. But fast forward to July that year, when the
:04:26. > :04:31.recession in Europe caused a big drop in wholesale prices, was that
:04:31. > :04:35.reduction passed on to drivers? Take a look at the blue and purple
:04:36. > :04:41.lines representing diesel and petrol prices, they barely moved.
:04:41. > :04:45.What we see in April, the oil price shot up there, and it shot up
:04:45. > :04:50.equally quickly at the pumps, that is what you see. But then you come
:04:50. > :04:58.along here to July, to August, and there's quite a big drop in the
:04:58. > :05:03.global oil price, in fact, the oil price dropped 9%, to $110 a barrel,
:05:03. > :05:08.yet at the pumps it only dropped about 1%. The problem is, that when
:05:08. > :05:12.prices go up, they go up like a rocket, when they come down, they
:05:13. > :05:17.just fall like a feather. Continually high prices have taken
:05:17. > :05:23.their toll on drivers who rack up high mileage for their jobs. Six
:05:24. > :05:29.months ago blilder, Dennis, found the cost of his weekly commute had
:05:29. > :05:35.risen to �200. He took drastic action. I decided to put a bunk bed
:05:35. > :05:39.in the back of my van. Over my tools, and I come down here Monday
:05:39. > :05:42.morning with a change of clothe, get washed and changed in the
:05:42. > :05:46.evenings, pop out socially here in the evenings, and go back to my
:05:46. > :05:49.cottage on a Friday night. It is the only way I can manage it. I
:05:49. > :05:54.have the inconvenience, I can live with that. I just don't want to
:05:55. > :06:00.lose all my wages on fuel. Drivers like Dennis may have expected some
:06:00. > :06:03.relief during the back half of 2011, because, as you can see from the
:06:03. > :06:07.Green Line, world crude prices dropped steadily from July, right
:06:07. > :06:13.through to December. So, was that reflected in the price we paid at
:06:13. > :06:18.the pumps? No. But, when oil prices started to rise again from January
:06:18. > :06:24.to April 2012, did the retailers pass on that increased cost to you
:06:24. > :06:28.and me? Oh yes. Explain that one. What the retailers will say is that
:06:28. > :06:33.the price they charge at the pumps isn't linked to the barrel price,
:06:33. > :06:38.it is linked to the price they pay suppliers for the refined product.
:06:38. > :06:42.This is commonly known as the wholesale price. Unfortunately the
:06:42. > :06:45.UK petrol retailer don't like to reveal what the wholesale price is
:06:45. > :06:49.s we asked and they refused to tell us. But earlier this year the AA
:06:50. > :06:53.did manage to get hold of some European figures. They showed that
:06:53. > :07:00.in May the wholesale cost of oil ayes cross the continent fell by
:07:00. > :07:04.10p per ly theer, but the price at the pump fell by only 6p. Do
:07:04. > :07:08.retailers have any excuse other than wanting to make a bigger
:07:08. > :07:12.profit? It is clearly companies trying to make a big profit, if you
:07:12. > :07:16.do manage to see the wholesale price, even if it is the European
:07:16. > :07:19.wholesale price, it makes a mockery of the idea that the retailers are
:07:19. > :07:24.just reflecting pump prices on the wholesale price. They are not.
:07:24. > :07:29.Failure to pass on the full benefit of wholesale price falls can have a
:07:29. > :07:35.huge impact. According to the AA, a 3p drop in the price of a litre of
:07:35. > :07:39.unleaded, can mean an extra �137 million to the economy, in just
:07:39. > :07:45.three months. But price rises are damaging to the economy. In just
:07:45. > :07:51.two years this haulier has seen his company's annual bill increase by
:07:51. > :07:55.20%, to more than a million pounds. We can't absorb those sorts of
:07:55. > :07:59.increases, we have to pass them on to the customer. All our customers,
:07:59. > :08:06.who are also suffering from the recession at the moment, are
:08:06. > :08:10.sharing the pain with us. With individuals, companies and the
:08:10. > :08:12.whole economy hurting, the Office of Fair Trading has now decided to
:08:12. > :08:16.investigate. One of the things we will be
:08:16. > :08:20.looking at is how quickly prices change, when the wholesale price
:08:20. > :08:25.changes, and in particular, if the wholesale price goes down, does the
:08:25. > :08:30.price that we all pay at the pump fall as much or as quickly as the
:08:30. > :08:33.wholesale price has fallen. That is an issue we will be considering.
:08:34. > :08:38.For some, this can't come soon enough. In Australia, where
:08:38. > :08:43.retailers have had to publish such information, since an oil code was
:08:43. > :08:47.introduced in 2007, anyone can compare the wholesale and retail
:08:47. > :08:52.costs. The result, prices at the pumps are far more competitive.
:08:52. > :08:56.But in Britain, meanwhile, the misery for motorists goes on. Take
:08:56. > :09:01.one last look at the graph, and you will see that, since the start of
:09:01. > :09:05.September, world crude prices, have been rising again. And, as sure as
:09:05. > :09:10.oil makes petrol, prices on the forecourt are increasing too.
:09:10. > :09:16.What we really need is much more transparent paorncy, there is too
:09:16. > :09:20.much secrecy about the prices. If we publish the wholesale price,
:09:20. > :09:23.then we clearly know the wholesale price is reflected at the pumps, if
:09:23. > :09:28.it wasn't, we would know for definite that drivers were being
:09:28. > :09:33.taken for a ride. We know taxation is one of the main
:09:33. > :09:37.reasons why fuel is so high, the Treasury takes more than 60p in
:09:37. > :09:41.every pound, but it is obvious the retailers aren't helping, yeah?
:09:41. > :09:45.biggest of them are represented by UK Petrol Industry Association, who
:09:45. > :09:47.say that in the light of the OFT looking into this, it is not
:09:47. > :09:52.appropriate for them to come in and answer requests. However, they
:09:52. > :09:55.describe fuel retailing in this country as a competitive business.
:09:55. > :09:59.Consistently delivering pre-tax pump prices that are among the
:09:59. > :10:05.lowest in the EU. They say previous studies don't support the argument
:10:05. > :10:08.that pump prices rise quickly in response to crude or product prices
:10:08. > :10:15.increases. But fall slowly when these prices decrease. They add
:10:15. > :10:19.that information on crude, and wholesale and petrol and diesel
:10:19. > :10:29.price, are available to consumersk and have mentioned a couple of
:10:29. > :10:32.
:10:32. > :10:37.links that are on the website. You can contact us on these addresses.
:10:37. > :10:41.Meanwhile, a huge response to our report last week on BMW. We showed
:10:41. > :10:45.how easy it is for thieves to make off with the car, by buying a piece
:10:45. > :10:50.of equipment on the Internet, and using it to create a copy of the
:10:50. > :10:54.electronic key. Hundreds of viewers have had their cars stolen. Some
:10:54. > :10:59.insurers are refusing to pay out, still claiming it's impossible for
:10:59. > :11:03.thieves to drive the cars away. This owner made a claim with
:11:03. > :11:09.Liverpool Victoria, it did settle, but it took some persuading.
:11:09. > :11:15.think from day one I was made to feel that I had played some part in
:11:15. > :11:22.the vehicle being taken. And that I was the criminal. It was put to me,
:11:22. > :11:26.really, that it is up to me to show them how the car had been stolen. I
:11:26. > :11:30.couldn't believe it. What do you have insurance for? I'm now stuck
:11:30. > :11:36.in that I have made a total loss claim on the vehicle, I shall
:11:36. > :11:44.suffer the consequences when I come to renew the insurance, because the
:11:44. > :11:48.premium will go up substantially. It's just been a sad and unhappy
:11:48. > :11:54.sequence of events. After four months of haggling, that owner did
:11:54. > :11:58.settle with the insurance company. With a payout of �12,500. Liverpool
:11:58. > :12:01.Victoria insist it is still very rare for cars to be stolen without
:12:01. > :12:07.keys. They have brought in a specialist team, however, to
:12:07. > :12:12.investigate, and regret that this inquiry took longer than usual.
:12:12. > :12:16.Still to come: Spend �20 on guinea pigs, and spend
:12:16. > :12:21.five days in hospital. The result of this schoolgirl's visit to Pets
:12:21. > :12:25.At Home. Hey kids, crime doesn't pay.
:12:25. > :12:28.Fear of crime, on the other hand, often does, especially if your
:12:28. > :12:32.business is flogging security systems in place where burglary is
:12:32. > :12:42.rife, and the streets aren't safe. If you are tonight's company, you
:12:42. > :12:57.
:12:57. > :13:01.# When you walk through the garden # Watch your
:13:01. > :13:06.Selling burglar alarms? This is the place to do business. Look at it,
:13:06. > :13:10.it is well moody! Forget Baltimore, or the lower upper east or west
:13:10. > :13:16.side -- this is where strangers fear to tread, where all manner of
:13:16. > :13:25.gear is available on street corners, cider! You know the place I'm
:13:25. > :13:30.talking about. Eerber, yeah, the one in Surrey. I'm struggling to
:13:30. > :13:34.make it look gritty and urban. It is probably because it is
:13:34. > :13:38.statistically it is one of the safest places in the UK. It hasn't
:13:38. > :13:43.stopped Landmark, a Kent-based alarm company, and not to be
:13:43. > :13:51.confused with other companies of the similar names, putting the
:13:51. > :13:57.squeeze on old ladies in the locality. They cold-called 70-year-
:13:57. > :14:01.old Nester, and sent out a rep to her home, a very persistent rep.
:14:01. > :14:05.How long was he there for? Three hours. We think. After two strokes,
:14:05. > :14:10.she gets very tired and confused. She does remember the rep was
:14:10. > :14:14.saying the alarm was free, but it would come with servicing and
:14:14. > :14:22.monitoring charges. Tell me, when did he tell you about
:14:22. > :14:27.the price? He started to say or write little notes. I said how much
:14:27. > :14:35.is it going to cost. He said he was working on it now, he said he would
:14:35. > :14:38.working on it, five or six times. There are plenty of gaps in Nesta's
:14:38. > :14:47.recollection of what happened. Although she doesn't remember it
:14:47. > :14:51.now, she did sign a contract to purchase a Landmark alarm system
:14:51. > :15:00.and gave her payment details. How much did they take out of your
:15:00. > :15:06.account? �7,000. He examined the paperwork and it says she was
:15:06. > :15:09.charged �7, 900, we have found out it is a six-year monitoring
:15:09. > :15:13.contract, that includes a free alarm system. I wonder if that
:15:13. > :15:17.special offer is still available, and whether they would try to
:15:17. > :15:21.persuade other old ladies to sign up to long-term, expensive
:15:22. > :15:29.monitoring contracts. It is time for a house in Esher, yeah, the
:15:29. > :15:36.danger zofr. It has hidden cameras and an actress called June who is
:15:36. > :15:39.pretending to be very scared of local rats. She puts in a call to
:15:39. > :15:44.Landmark Home Security about their security offer, they send out
:15:44. > :15:49.salesman, Sam, to tell her more. is part of a promotion, we don't
:15:49. > :15:59.always do free alarms. We go from area to area, offering these free
:15:59. > :16:05.
:16:05. > :16:15.Right, so, in fact, it is only free if you pay a fee. What does Sam
:16:15. > :16:42.
:16:42. > :16:46.Life or death, that is as bad as it gets. Don't forget we are in Esher,
:16:46. > :16:56.all those stock brokers doing burglaries, and yummy mummies doing
:16:56. > :17:23.
:17:23. > :17:28.drive-bys in their range rovers, be It's not. We have checked the crime
:17:28. > :17:31.figures n one month, within a mile from where Sam is sitting now,
:17:31. > :17:41.there were just three burglaries, still, you can't be too careful,
:17:41. > :17:43.
:17:43. > :17:48.can you Sam. A gun?, that's a terrible thought.
:17:48. > :17:56.After all of that, June does what any totally terrified home aloneer
:17:56. > :18:04.does, asks about the cost? A very good price, nearly �7,000, with a
:18:04. > :18:07.free alarm system. A 15-year contract for someone in
:18:07. > :18:17.their 70s, after two-and-a-half hours of sales pitch, June says she
:18:17. > :18:21.will sleep on it, that's OK with you, isn't it Sam.
:18:21. > :18:24.Well, there you go. Unless June signs on the dotted line right now,
:18:25. > :18:33.she will be also charged for the alarm, as well as for the servicing
:18:33. > :18:37.and monitoring. That will come to a whopping �9,999.
:18:37. > :18:47.After saying she doesn't want it. Sam insists she speak to his
:18:47. > :18:53.manager on the phone. June won't budge, Sam, the door is that way,
:18:53. > :18:59.and be careful out there, Sam. It is Esher, you know.
:18:59. > :19:03.It might be a case of exit Sam, but coming up it is enter Joe, another
:19:03. > :19:07.Landmark rep, who doesn't take as kindly to being turned down. He
:19:07. > :19:11.doesn't understand the meaning of the word, no. But he will soon.
:19:11. > :19:15.Next, Pets At Home, the largest pet chain in the UK. Big business,
:19:15. > :19:20.there are more than 300 stores selling supplies and accessories
:19:20. > :19:27.for cats and dogs, along with live reptiles, fish and small animals.
:19:27. > :19:32.Pets always come first, according to theed ands, we would hate to --
:19:32. > :19:39.ad, we would hate to see what comes last. As well as being trained to
:19:39. > :19:42.deal with pets, 92% of us have our own pets. Affectionate cats,
:19:42. > :19:45.lovable dog, cuddley rabbits. The staff in the advert seem to know
:19:46. > :19:49.how to look after pets. When buying one yourself, you want to make sure
:19:49. > :19:54.it is happy and healthy when leaving the shop. Pet pets
:19:54. > :19:57.understands that, which is why it says its animals are all bred in
:19:57. > :20:02.comfortable and caring surroundings, then looked after by staff
:20:02. > :20:12.dedicated to their welfare. A reassuring promise. But, one it
:20:12. > :20:12.
:20:12. > :20:17.doesn't always live up to. Meet Batman and Robin. Christina
:20:17. > :20:23.bought them from a Pets At Home branch as a present for her four-
:20:23. > :20:29.year-old done Dylan. We in theed one had a spot on his nose, I
:20:29. > :20:34.wasn't sure if he was fighting. Three days later Robin had lost all
:20:34. > :20:40.the hair on his face. The vet confirmed they were infected with
:20:40. > :20:46.ring worm, they said the infection was present before they left the
:20:46. > :20:51.store. Dylan is not allowed to touch them while they undergo daily
:20:51. > :20:55.treatment. I'm not allowed, they are ill. It makes me sad. It makes
:20:55. > :21:01.him sad because he can't play with them, it is pretty miserable.
:21:01. > :21:04.worm spreads easily between animals and can be really painful for them.
:21:04. > :21:09.More worryingly, this distressing fungal infection can also be passed
:21:09. > :21:16.on to humans. 12-year-old Chloe Cameron bought
:21:16. > :21:20.her two guinea pigs, Marmaduke and Oscar, from another Pets At Home in
:21:20. > :21:25.Carlyle, although one had a slightly crusty ear, staff said
:21:25. > :21:30.there was nothing to worry about. They were wrong. A couple of weeks
:21:30. > :21:37.and the kus crustiness got worse, and it -- crustiness got worse and
:21:37. > :21:40.it spread to the other guinea pig, so we took them to the vets, and
:21:40. > :21:45.they both got diagnosed with ring worm. After that I started to
:21:45. > :21:52.notice a circle up on my neck. And I showed my mum, and we took it to
:21:52. > :21:58.the doctors, it was ring worm. And they said that it was most likely I
:21:58. > :22:03.had caught it off them. Chloe already suffers from a condition
:22:04. > :22:07.that affects her immune system, ring worm is serious, it led to her
:22:07. > :22:12.collapsing and she had to spend several days in hospital. That
:22:12. > :22:17.looks really sore? It spread down my arm and all over me. It was
:22:17. > :22:21.excruciating and upsetting. anyone else catch the ring worm?
:22:21. > :22:24.When it was getting better, my dad, he caught it, and it started
:22:24. > :22:30.spreading all over his back, and his neck. How do you feel, all in
:22:30. > :22:34.all, that you have been treated by Pets At Home? Quite disgusted,
:22:34. > :22:37.really, they should treat their pets, and their customers better.
:22:37. > :22:42.They shouldn't be allowed to sell any pets that have something wrong
:22:42. > :22:46.with them, it is too big of a risk. It is terrible. Chloe is now better,
:22:46. > :22:52.and her pets have also made a recovery.
:22:52. > :22:57.But some animals don't. These rabbits, Frank and Wonky, died
:22:57. > :23:01.shortly after leaving the store in West Drayton earlier this year.
:23:01. > :23:05.have two pet rabbits die within 11 days of each other, one after the
:23:05. > :23:09.other, was pretty upsetting. The first one, was my first ever rabbit,
:23:09. > :23:13.it was a baby, to come home and find a dead rabbit, it was heart-
:23:13. > :23:16.breaking. Then my second one, I had him for well nearly two week, and
:23:16. > :23:20.then he got sick, and he was sick, he started getting sick in the
:23:20. > :23:25.morning, and then my husband took him to the vet, he was put down. I
:23:25. > :23:29.didn't get to see him, my husband held him in his arms and he passed
:23:29. > :23:33.away in his arms. I believe my rabbits should have been health
:23:33. > :23:40.checked, they shouldn't be sold the way they are. Some experts agree,
:23:40. > :23:45.Mike Jess some is the former President of the Small Animal
:23:45. > :23:49.Veterinary Association.. We have heard from pet owners across the
:23:49. > :23:53.country, what is going on at Pets At Home? In these cases, these
:23:53. > :23:57.animals have been sold in an unhealthy condition. Their whole
:23:57. > :24:06.remit and ethos is to make sure there is a health check before sale.
:24:06. > :24:10.They are clearly not doing it. At Home say they know pets by heart,
:24:10. > :24:16.and pride themselves on supplying healthy pets. Are they proud of
:24:16. > :24:20.these? Response from Pets At Home? Well,
:24:20. > :24:26.they have apologised to Caroline and her family for the distress
:24:26. > :24:29.caused by the sudden deaths of their rabbits, but say without a
:24:29. > :24:35.vet's report they can't give details of the cause. They have
:24:35. > :24:41.apologised to the pets bought with ring worm, and apologised to Chloe
:24:41. > :24:47.Cameron, and her dad, who caught it, they say it is in animals and
:24:48. > :24:52.dormant, and can be contagious before symptoms appear. They say
:24:52. > :24:58.staff are highly-strained and care passionately about the pets. They
:24:58. > :25:05.say it is inevitable that a small number of pets become ill, they
:25:05. > :25:11.insist the cases are rare. Isolated cases and we can trust them to sell
:25:11. > :25:16.healthy animals? The RSPCA agree, they are opening up stalls in the
:25:16. > :25:20.stores. They say both organisations have an interest in happy and
:25:20. > :25:24.healthy pets. They better watch the second part of Fiona's report.
:25:24. > :25:29.After talking to unhappy customers, we wanted to test out Pets At Home
:25:29. > :25:33.for ourselves. Our vet Mike, along with a team of Watchdog secret
:25:33. > :25:38.shoppers, visited eight of their stores across Britain. And, as he
:25:38. > :25:43.was to show me later, he found plenty of problems.
:25:43. > :25:53.In every store our team came across fish that appeared to be suffering
:25:53. > :26:00.
:26:00. > :26:04.from disease. In four stores we found fish with white pot, a
:26:04. > :26:08.prasitic disease of the skin, posing a hazard to all the fish
:26:08. > :26:12.sharing the tank. Our big concern here is the disease will spread. It
:26:12. > :26:16.is a contagious disease, and it will circulate through the system.
:26:16. > :26:19.What should Pets At Home be doing with diseased fish? First of all,
:26:19. > :26:25.they need to be under treatment, but to put them under treatment,
:26:25. > :26:28.you should isolate the tank. Put it into quarantine, that quarantine
:26:28. > :26:32.should stop the disease going anywhere else. The problem they
:26:32. > :26:37.have with their set up, is their tanks are linked, they are, in
:26:37. > :26:42.effect, spreading the illness round to a whole system of tanks.
:26:42. > :26:47.Diseased fish, may not always be easy to spot. Dead fish, are. We
:26:47. > :26:51.found them in seven of the eight stores we visited. More than 50 in
:26:52. > :26:56.total. All missed by staff, some even left to be eaten by other fish.
:26:56. > :27:06.Some of the worst conditions were in new Maldon in Stockport, stores
:27:06. > :27:36.
:27:36. > :27:42.that proudly advertise themselves Ten dead fish in one tank, and no-
:27:42. > :27:45.one seemed to notice? Not only were there ten dead fish in there, but
:27:45. > :27:49.they were decompose, they weren't taking the animals out as they were
:27:49. > :27:53.dying, and therefore, they have no idea what's killing them. And so is
:27:53. > :27:57.it the water quality. Are they fighting, is there disease?
:27:57. > :28:07.After inspecting the fish, it was time for a look at the small
:28:07. > :28:14.
:28:14. > :28:18.In West Drayton Mike was so concerned about the welfare of two
:28:18. > :28:21.of the rabbits that we bought them. Later examination confirmed one was
:28:22. > :28:26.underweight, while the other had an obvious skin condition, a clear
:28:26. > :28:30.sign that the animal of not fit and healthy when sold. We also found
:28:30. > :28:36.problems with guinea pigs, this one bought in Cardiff, was later found
:28:36. > :28:39.to be suffering from scurvy. Due to a lack of vitamin C in his diet.
:28:39. > :28:44.Throughout our mystery shopping tour, we also found some Pets At
:28:44. > :28:49.Home staff failing to follow their own welfare advice. This science in
:28:49. > :28:54.the Carlyle store clearly states that you shouldn't keep an aquatic
:28:54. > :28:59.dwarf frog with small fish, yet we found one in a tank along with
:28:59. > :29:08.small fish. This sign in the Durham store says Syrian hamsters must
:29:08. > :29:11.live alone, why are there three of them in here.
:29:11. > :29:14.As well as the condition of the animal, we have had complaints
:29:15. > :29:17.about Pets At Home aftersales service. Before leaving the store,
:29:17. > :29:23.staff were supposed to give customers all the care information
:29:23. > :29:29.they need. Checking off everything they tell you on your receipt.
:29:29. > :29:32.But in half the stores we visited, the staff asked us to sign to say
:29:32. > :29:38.we had received information they simply hadn't given us.
:29:38. > :29:43.So, sick and dead pets, hazardous conditions, and staff failing to do
:29:43. > :29:47.their job. What is the vet's diagnosis? In my opinion, Pets At
:29:47. > :29:51.Home are in breach of several of the important codes by which they
:29:51. > :29:55.are regulated. These codes are there for animal welfare, and the
:29:55. > :29:59.animal welfare act very specifically says you mustn't cause
:29:59. > :30:02.unnecessary suffering, and you mustn't keep animals in a way that
:30:02. > :30:06.might cause unnecessary suffering, I believe they are. What should
:30:07. > :30:10.they be doing? They seem to me to have too many animals, too big a
:30:10. > :30:14.range of animals, that the staff just don't have sufficient training
:30:14. > :30:18.for. And they should look to either increase their staff, and increase
:30:18. > :30:25.their staff training, or decrease the number of animals. It is just
:30:25. > :30:29.not acceptable. Nick Wood, the CEO of pets pet, has
:30:29. > :30:33.since told us that our report is a huge concern to everyone at the
:30:33. > :30:38.company. Pet welfare is at the heart of everything they do, and
:30:38. > :30:41.they deeply regret any cause for concern by customers not reaching
:30:41. > :30:45.the exacting standards. However, he says they disagree significantly
:30:45. > :30:49.with many of the points raised by our expert, and have invited him to
:30:49. > :30:53.meet with their specialist vets to discuss his concerns.
:30:53. > :30:57.What about the customers' concerns? Based on the information we gave
:30:57. > :31:07.him before tonight's programme, he says they are reviewing health
:31:07. > :31:13.
:31:13. > :31:22.He has asked any customers or staff with concerns to call the customer
:31:22. > :31:28.service line, open until 11pm tonight.
:31:28. > :31:34.You know the rabbits we bought from the West Drayton store, one with a
:31:34. > :31:37.skin problem, and the guinea pig suffering with scurvy. They are in
:31:37. > :31:41.tip top condition, so well we have brought them into the studio.
:31:41. > :31:45.are very happy and healthy? They are extremely happy and healthy.
:31:45. > :31:53.Come and have a look, we are going to get them a home. Aren't you
:31:53. > :32:00.taking them home? No, the Mrs Won't let me have them. The big one.
:32:00. > :32:04.not? Because I don't have a role at home. The big one, we have called
:32:04. > :32:10.him Matt, the little one there that is Chris, but one of them has
:32:10. > :32:17.become a bit of a Prima Donna, its own food, special supplies, and its
:32:17. > :32:27.own private dressing room. It's vanished, there it is. It's a
:32:27. > :32:28.
:32:28. > :32:35.little guinea pig, there he is, we have called him Anne- dy! We know
:32:35. > :32:40.about the filth, now for the safety has zards, please don't miss the
:32:40. > :32:43.return visit to -- hazards, please don't miss the return visit to
:32:43. > :32:48.Pontin's. Back to Landmark Home Security, the company exaggerating
:32:48. > :32:52.local crime levels, in order to sell old ladies supposedly free
:32:52. > :32:55.alarm system, that cost thousands in servicing and monitoring
:32:55. > :32:59.contracts. We have seen one pushy salesman at work, but is he
:32:59. > :33:08.following a company pattern, or is he a one-off, a bad egg. These are
:33:08. > :33:13.the sort of questions you really can't consider without cake.
:33:13. > :33:16.Luckily I know just the place. Over the years we have employed many
:33:17. > :33:21.undercover actresses on rogue traders, none of them have done
:33:21. > :33:25.more miles and done more air time than Val, and Patricia. The trouble
:33:25. > :33:30.is their faces are so familiar, they have become laiblgts, even the
:33:30. > :33:34.rogues recognise them, so -- liabilities, even the rogues
:33:34. > :33:38.recognise them, and forced to earn a crust because we have dumped them,
:33:38. > :33:45.they have offered a tea shop in my honour.
:33:45. > :33:49.He's back, quick. Hello, again, lemon drizzle cake. It is one of my
:33:49. > :33:54.favourites. I know. Doing one of your investigations, are you?
:33:54. > :34:00.an alarm company, called Landmark. Pushy salesman? You could say that.
:34:00. > :34:05.Yes, we have done a few of those, haven't we Patricia? Are they
:34:05. > :34:11.scaremongering? A bit. They were always scaremongering when we were
:34:11. > :34:17.on the programme, weren't they Patricia. So who are you using now?
:34:17. > :34:21.There is this wonderful actress, called Beryl, she's really, really
:34:21. > :34:28.very good. I'm going to go now. It has been lovely seeing you again,
:34:28. > :34:38.kind of. She will be cast aside, like all
:34:38. > :34:41.
:34:41. > :34:46.the rest of us. Maybe. But at the moment, berl Rhyl sensa is Beryl is
:34:46. > :34:50.training, for her upcoming battle in the house. I wouldn't mess with
:34:50. > :34:54.her, would you. Which is why I'm watching what happened elsewhere,
:34:54. > :34:59.with our security expert, Graham. He's already seen Sam's pushy sales
:34:59. > :35:03.pitch. What will he make of the latest Landmark rep, who has also
:35:03. > :35:09.told us we have been selected for a free alarm system. I wonder what he
:35:09. > :35:13.will look like. Is it me, or are company reps
:35:13. > :35:18.getting younger, this one looks like he's playing hooky from school,
:35:18. > :35:22.and he has the One Direction haircut. I sound like my dad. New
:35:22. > :35:32.salesman, same old patter. Alarm system is for free, the monitoring
:35:32. > :35:48.
:35:48. > :35:52.and maintenance response is what There is a price, isn't there!
:35:52. > :36:02.pulled that price out of the air. Which? Did a survey three years ago,
:36:02. > :36:15.
:36:15. > :36:19.and said the average price in the He's breaking the law, he's makes
:36:19. > :36:23.out you get something for -- making out you are getting something for
:36:23. > :36:28.nothing, and it's the monitoring you are paying for, he's breaking
:36:28. > :36:32.the law. Which law? Consumer against unfair trading 2008, nobody
:36:32. > :36:36.is allowed to make out you are getting something for nothing, if
:36:36. > :36:40.to get it you have to buy something else. Blatantly breaking the law.
:36:40. > :36:44.So lies and law breaking just like Sam, they should both go to
:36:44. > :36:51.detention and get 100 lines. Still, he's delivered his pitch, he now
:36:52. > :36:57.says it is up to Beryl alone to decide whether to go ahead. A
:36:57. > :37:02.simple yes or no? That's what he says. That's one yes, or one no.
:37:02. > :37:10.That's all he needs? That's what he said. I can't bring myself to do it
:37:10. > :37:20.now. One no. You're not getting the message, are you Joe.
:37:20. > :37:21.
:37:21. > :37:27.A bit close. That's four noes. Eight noes. I'm
:37:27. > :37:32.sorry I can't do any more tonight. That's the ten.
:37:32. > :37:42.That's no. I'm saying no. Joe is down but not out, he's calling his
:37:42. > :37:54.
:37:55. > :38:04.boss to see if he can persuade Beryl to sign up. 18, no.
:38:05. > :38:38.
:38:38. > :38:48.25 noes. That's an Olympic record. You don't have to give a reason, if
:38:48. > :39:19.
:39:19. > :39:24.you don't want it, you don't want The tone is out of order. It is
:39:24. > :39:34.incredible. He's talking to her like a naughty
:39:34. > :39:34.
:39:34. > :39:44.child. It is incredible. What? I'm glad he didn't complete
:39:44. > :39:57.
:39:57. > :40:07.that. I think he's made his point, he
:40:07. > :40:18.
:40:18. > :40:22.hasn't got his commission. Manners. Well, nothing says "you're wasting
:40:22. > :40:26.my time", more than slamming door, and a wheel spin off the gravel.
:40:26. > :40:31.Guess what, he still hasn't given up hope of getting Beryl to sign,
:40:31. > :40:36.over the next four days he calls her number repeatedly. Keep
:40:36. > :40:41.watching, because he's about to get a response he won't forget. A quick
:40:41. > :40:44.update on your e-mails, texts and tweets. Loads of you getting in
:40:44. > :40:47.touch about Pets At Home, many of you reporting similar stories to
:40:47. > :40:51.the ones we covered earlier. We will try to check out a few of
:40:51. > :40:57.those. There is an awful lot of angry motorists out there, all fed
:40:57. > :41:02.up about the petrol retailers not passing on the falls in the price
:41:02. > :41:06.of oil. Paul doesn't even drive and he's annoyed.
:41:06. > :41:10.Next Pontin's, no strairpbg to us, no strange Tory -- stranger to us,
:41:10. > :41:15.no stranger to him. Pontin's, how could I forget, it is
:41:15. > :41:19.nearly a year since I checked in for a break at the resort in
:41:19. > :41:24.Somerset. Following some alarming complaints like these. The pillow
:41:24. > :41:28.case was mouldy, it had mouldspots, not a small patch, a big patch of
:41:28. > :41:34.mould, I'm not going to put my head on that or my children's head on it.
:41:34. > :41:38.The bedding of horrendous. It had urine stains, blood, what appeared
:41:39. > :41:44.to be dried faeces. I told you it was hard to forget. There were no
:41:44. > :41:47.signs of human waste in my chalet. It definitely could have been
:41:47. > :41:52.cleaner. The first thing I will tell you as I walk into this room
:41:52. > :41:57.is the smell. It hits the back of the throat, it is like a mouldy
:41:58. > :42:04.smell. But it is really strong. This place is full of dust, and
:42:04. > :42:11.around the toilet, well. It's not good. Result of our findings, we
:42:11. > :42:15.brought in our seven dwarves, dirty, grimy, mouldy and the rest to put
:42:16. > :42:20.things right. Why? Because the new owner, Britannia Hotels, had had
:42:20. > :42:26.promised to introduce some Disney- style razzmatazz to Pontin's, they
:42:26. > :42:30.told us a huge refurbishment programme was under way, and
:42:30. > :42:36.complained we didn't give them enough time to bring the parks up
:42:36. > :42:41.to scratch. Are you happy people existed in those conditions?
:42:41. > :42:50.happy the refurbishments are going as planned.
:42:50. > :42:53.Great memories. You enjoyed that one? Quite scary, wasn't she.
:42:53. > :43:00.months on we are still getting complaints. We promised to check up
:43:00. > :43:03.on the refurbishments, we booked into the Camber sands park in East
:43:03. > :43:08.Sussex. First the bad news, although some of the park it seemed
:43:08. > :43:12.was being refurbished, large parts of it were still definitely shaby.
:43:12. > :43:16.Now, for the worst news, it was also a health hazard, and according
:43:16. > :43:21.to one expert, who has seen the footage, Pontin's could be breaking
:43:21. > :43:25.the law. There are a number of potential regulations that are not
:43:25. > :43:29.being complied with. I would strongly advise urgent action is
:43:29. > :43:32.required. What hazards are we talking about? Let's start with the
:43:32. > :43:36.children's playground, where members of our team discovered what
:43:36. > :43:40.look like a broken climbing frame. Pieces of timber sticking out from
:43:40. > :43:44.a hole in the ground, and safety fencing that anyone can get through.
:43:44. > :43:47.The fencing is inadequate, the children themselves, if they got
:43:47. > :43:53.into where the broken equipment of, they can climb on it, it can move,
:43:53. > :43:58.they can get trapped by it, they can fall off it, there may be sharp
:43:58. > :44:01.edge, who knows what can happen to them. As for the bouncey castle, it
:44:01. > :44:07.was rightly supervised by staff during the day. But when we
:44:07. > :44:10.returned at 6.00pm, there was no- one in charge, it was deflated, but
:44:10. > :44:16.kids could still get access. Kids could jump on to it, it is a great
:44:16. > :44:20.place to play hide and seek. They could try to bounce on pockets of
:44:20. > :44:24.air and fall on to the stake, causing serious injuries. They
:44:24. > :44:28.could crawl underneath and get trapped. We did see evidence of
:44:28. > :44:33.Pontin's trying to refurbish the park, but look how the builders had
:44:33. > :44:37.left it once they finished the shift. The storage of the building
:44:37. > :44:42.teams was unacceptable. Paving slaps, breeze blocks and timber
:44:42. > :44:45.were left unattended in car park a stone's throw away from the guest
:44:46. > :44:49.chalets. In the camp itself, a piece of string and white tape was
:44:49. > :44:53.all that separated the guests from these holes in the ground.
:44:53. > :44:59.somebody fell down one of those or got their foot in it, they could
:44:59. > :45:03.break their leg easily. What was left lying around? A fork lift
:45:03. > :45:06.truck. That is bad practice. Very bad practice. Throughout our secret
:45:06. > :45:10.filming the truck of left unattended, even though it was
:45:10. > :45:16.parked next to the security office. We saw a child playing on it, and
:45:17. > :45:21.to make matters worse, it had a cylinder of propane gas fixed to
:45:21. > :45:24.the back. There could have an escapage of gas from the bottle,
:45:24. > :45:28.caused by people interfering it, a public place, people smoking, and
:45:29. > :45:33.there is the potential there for an explosion. Was there more emphasis
:45:34. > :45:37.on safety over in the called fun zone? I'm afraid not. This is the
:45:37. > :45:47.climbing tower, closed for two years, but easily accessible for
:45:47. > :45:48.
:45:48. > :45:52.anyone to climb up unsupervised. This is the go-cart track.
:45:52. > :45:57.As these vehicles are petrol powered, fire extinguishers must be
:45:57. > :46:01.at hand. The labels on these say they were last checked in 2010.
:46:01. > :46:05.They are out of date, and they need to be inspected and tested every
:46:05. > :46:12.year. There is potentially the case that these fire extinguishers might
:46:12. > :46:15.not work. Near by we found a number of broken bikes and pedal go-carts,
:46:15. > :46:18.all unattended overnight, and providing a temptation these
:46:19. > :46:22.teenagers couldn't resist. If they are not fit for purpose, they
:46:22. > :46:27.should not be attackable to the children. Just meeters away, we
:46:27. > :46:31.discovered an unlocked door leading to a workshop, where we found an
:46:31. > :46:37.electrical, circular saw. That is shocking, that is not good. All
:46:37. > :46:42.that needed to happen is that to be plugged in, if the power is live,
:46:42. > :46:45.they could commence playing with the saw. Certificates associated,
:46:46. > :46:51.amputated fingers and hands, very serious and totally unacceptable.
:46:51. > :46:54.In fact, after reviewing our footage, Duncan reckoned he spotted
:46:54. > :46:57.multiple breaches of health and safety regulations, another
:46:57. > :47:01.potential mess for Pontin's. And this time, they might need more
:47:01. > :47:04.than just a few cleaners to sort it out.
:47:04. > :47:09.My overall impressions of health and safety on this site is they are
:47:09. > :47:13.not managing it well. It's not for me to say what action the enforcing
:47:13. > :47:22.authorities would take, but they could potentially put improvement
:47:22. > :47:27.notices on, they could put po hib Biggss on, and go -- prohibition on
:47:27. > :47:32.and go through the health and safety laws. The manager of
:47:32. > :47:35.Pontin's said they take all health and safety issues seriously, an
:47:35. > :47:40.independent inspection was carried out on the 6th of September, three
:47:40. > :47:46.days after our visit, and they acted on the findings. They said up
:47:46. > :47:50.to two days ago any items had been rectified. She said Camber Sands
:47:50. > :47:55.had 2,000 visitors with an excellent safety record and minimal
:47:55. > :47:59.accidents reported. Thanks to all of you who have been in touch, here
:47:59. > :48:03.is a few more stories. It is the movie that brings together a
:48:03. > :48:08.stellar cast of superheros, now some fans are accusing Disney of
:48:08. > :48:14.being the villains. Avengers Assemble, in which the Marvel
:48:14. > :48:20.characters repel an take on earth by the evil Loki, became the third-
:48:20. > :48:25.highest grossing film in April, and fans ordered the Blu-Ray versions
:48:25. > :48:29.in their thousands. There is no director's commentary unlike the
:48:29. > :48:37.versions in the United States. Even worse, this key scene, where Thor
:48:37. > :48:43.and agent Coulsen face up to Loki has been changed, Disney say it is
:48:43. > :48:50.due to compliance, and it is only missing one special effects layer.
:48:50. > :48:57.Thor and Iron Man were unaviableable for comment, and The
:48:58. > :49:03.Hulk said he was angry, and you wouldn't like him when he's angry.
:49:03. > :49:07.Holland & Barrett have been fined for putting customers at risk,
:49:07. > :49:10.there were rat dropings on the shelves, and food past its sell by
:49:11. > :49:15.date in the fridge. The company was charged with seven offences,
:49:15. > :49:19.including failure to control pests, selling contaminated food, and not
:49:19. > :49:24.keeping the business clean. This week it pleaded guilty and was
:49:25. > :49:29.ordered to pay �2,000 costs on top of that fine. Rodent infestation in
:49:29. > :49:35.a store selling health food. Maybe I will stick to the greasey kebab
:49:35. > :49:39.shop. The iPhone5, slim new model out
:49:39. > :49:44.this Friday, customers already queuing outside Apple stores, very
:49:44. > :49:49.exciting, a pity Apple has gone back on its promise of a free
:49:49. > :49:52.adapter. The device owners need if they want to continue using all
:49:52. > :49:56.their existing accessories, like chargers, and speakers and docking
:49:56. > :50:00.stations. Originally those ordering from the Apple site were told it
:50:00. > :50:04.came as part of the package, then option disappeared, there is now a
:50:04. > :50:08.cost of �25. It won't be available for another month. No word from
:50:08. > :50:16.Apple on why it changed the mind, maybe, despite already having sold
:50:16. > :50:22.two million of the new phones, it simply needs the money.
:50:22. > :50:26.Time for our final call on Landmark Home Security of Maidstone in Kent.
:50:26. > :50:31.Earlier we saw one their reps trying to persuade our elderly
:50:31. > :50:38.actress Beryl to stump up �7 though to you for an alarm system. Even
:50:38. > :50:42.though she said no an incredible 25 times, he left the house in a huff,
:50:42. > :50:47.complaining she wasted his time. He still won't give up. In fact, in
:50:47. > :50:52.the three days following his unsuccessful house call, Landmark
:50:52. > :50:56.rings our actresses number 12 times. What do they want to say. Beryl is
:50:57. > :51:00.off on another assignment today, so she can't call Joe back. It is time
:51:00. > :51:06.to bring another actress out of retirement, briefly. It is, that's
:51:06. > :51:09.right. Once you have got it, you never lose it. Veteran stoodge
:51:09. > :51:19.Patricia calls pretending to be Beryl, today Joe's being much more
:51:19. > :51:27.
:51:27. > :51:31.It is a lot of money. It is a lot of money. We are going to play a
:51:32. > :51:36.little prank on Joe, remember earlier on he accused us of wasting
:51:36. > :51:42.his time, now we are going to do that for real. One second and I
:51:42. > :51:47.will come back to you, don't go away.
:51:47. > :51:57.Patricia pretends she has to see to something, leaving Joe on hold,
:51:57. > :51:58.
:51:58. > :52:04.what shall we play Greensleeves, no it is You're My Favourite Waste of
:52:04. > :52:09.Time, by Owen Paul. Sing along. Sadly, Joe doesn't sing along,
:52:09. > :52:13.after a couple of minutes waiting, he just hangs up.
:52:13. > :52:18.Still, you can't keep a rep like Joe down. He later calls again,
:52:18. > :52:24.asking to meet Beryl in a bid to revive the sale. What the heck,
:52:25. > :52:28.let's invite him to the house again, let's have a party. Joe from
:52:28. > :52:33.Landmark Home Security, based in Maidstone, is on his way. And we're
:52:34. > :52:43.all set, we have got Graham, our expert, got the cameras, got the
:52:43. > :52:50.monitors all set up. We have also got 80s singing legend, Owen Paul.
:52:50. > :52:55.Are you ready. 2-3-4. Owen isn't here for what musicians call a "jam
:52:55. > :53:02.session", he's going it play the part of Beryl's nephew, once he can
:53:02. > :53:08.get the guitar off her. Look alive, Joe's in the house.
:53:08. > :53:18.He has a different tone this time, now Owen's in the room.
:53:18. > :53:22.
:53:22. > :53:26.Owen doesn't want to talk alarms, though. He wants to talk about the
:53:26. > :53:36.glory days, and his greatest hits, trouble is, that Joe's a little bit
:53:36. > :53:38.
:53:38. > :53:45.too young to remember the 80s. OK Joe s here it comes. If you know it
:53:45. > :53:49.join in. In fact, I bet you know it. You may not recognise Owen, but you
:53:49. > :53:57.will definitely know the song. # You're mine
:53:57. > :54:05.# You're my favourite waste of time # My
:54:05. > :54:11.# You're my favourite waste of time # You're my
:54:11. > :54:17.# You're my favourite waste of time So, Joe, tell me, exactly when is
:54:17. > :54:23.it that you decide to start going into the houses of elderly women,
:54:23. > :54:27.from BBC Rogue Traders, you probably know that, selling them
:54:27. > :54:30.alarms, trying to flog them alarms for thousands of pounds by bullying
:54:30. > :54:35.them. That is what you have done, you have tried to bully Beryl by
:54:35. > :54:40.staying in her house, despite the fact she has repeatedly, repeatedly
:54:40. > :54:44.asked you to leave, you have stayed in there, you have stayed in there,
:54:44. > :54:49.and you have bullied her into trying to take an alarm out, a
:54:49. > :54:52.contract for �5,000, or more than that. Because you would have gone
:54:53. > :54:57.for whatever you could have got, that's the truth. You would have
:54:57. > :55:02.gone for whatever you could have got from her, wouldn't you. You're
:55:02. > :55:09.bullying women in their 70s, into alarms, you are lying about them,
:55:09. > :55:11.you are pressure selling them to try to get them to sign up for
:55:11. > :55:14.long-term contracts, I'm not wasting your time again. This is
:55:14. > :55:18.time you could be spending in somebody's front room, bullying
:55:18. > :55:28.them into taking out a contract for an laierm system that they may not
:55:28. > :55:29.
:55:29. > :55:35.want or need -- an alarm system that they may not want or need.
:55:35. > :55:39.That is Joe, Joe from Landmark Home Security.
:55:39. > :55:43.Don't, please, mistake them, because they are based in Maidstone
:55:43. > :55:46.and Kent, don't mistake them for any other companies with similar
:55:46. > :55:51.names. And please don't mistake anyone for the one and only, Owen
:55:51. > :56:00.Paul. There was a follow-up, do you want
:56:00. > :56:07.to hear that. It's not bad, you know. I would love to hear that.
:56:07. > :56:11.We have had a response from the MD of Landmark, Liam Walsh. There he
:56:11. > :56:14.is there. Despite offering us discounted prices, he says the
:56:14. > :56:18.company charge a fixed price, so customers aren't faced with on
:56:18. > :56:21.going costs and hidden charges, like callout fee. They say they
:56:21. > :56:25.offer free alarms when customers subscribe to the monitoring service,
:56:25. > :56:29.and make it clear the offer is limited to specific areas at
:56:29. > :56:33.specific times. They add they have installed over 1,000 alarm systems
:56:33. > :56:38.and have no complaints about their product or service, Landmark say
:56:38. > :56:44.they train all their sales staff to make sure customers are not misled.
:56:44. > :56:49.And to deal sensitively with elderly groups like the elderly,
:56:49. > :56:52.they acknowledge our footage shows two of them in bad light, and shows
:56:52. > :56:56.the need for rigorous training and dealing with the conduct. Tonight
:56:56. > :57:01.Liam Walsh becomes the latest face on our Rogues Gallery.
:57:01. > :57:05.Let as just have an update on some of the texts and e-mails. More than
:57:05. > :57:09.500 of you have been in touch about Pets At Home since we mentioned the
:57:09. > :57:13.report on the One Show earlier today. That includes customer, vets
:57:13. > :57:18.and staff, we will return to that story later on. We have more on BMW
:57:18. > :57:22.thefts, they keep happening. Simon says his series one was taken from
:57:22. > :57:27.outside his house last night. He's angry BMW knew about the security
:57:27. > :57:37.flaw but didn't warn him. Lots of you want to see the little fury
:57:37. > :57:39.
:57:39. > :57:47.animals again, they are wonderful, -- furry animals, Chris is the cute
:57:47. > :57:53.one. There is Ann-dy, she's still a bit anti-social. Go to the website,
:57:53. > :57:57.you can write to us, and you should find the address on your screens
:57:57. > :58:01.Coming up next week, Taylor Wimpey, they have just won the right to
:58:01. > :58:05.build homes on the Olympic Park, no medals for these previous efforts.
:58:05. > :58:10.Travelodge handing out fines for smoking in their rooms, even if you
:58:10. > :58:13.don't light up. And the hunt for Britain's worst interest rates, why