:00:00. > :00:11.Openreach keeping you at arm's length. Pensions, think you know
:00:12. > :00:17.where your nest egg. Claiming insurance after the storm. National
:00:18. > :00:21.Express, McDonald's and I will be asking the Energy Secretary how bad
:00:22. > :00:26.does it have to get before the Government acts on the fuel bills.
:00:27. > :00:43.It's Watchdog, the programme you cannot afford to miss.
:00:44. > :00:51.Good evening. Welcome to Watchdog, we are live as usual for the next 60
:00:52. > :00:58.minutes. Tonight, Openreach, responsible for nearly all the
:00:59. > :01:03.country's Broadband and land lines. When things go wrong, it is almost
:01:04. > :01:07.impossible to get hold of them. I reckon we have probably called 200
:01:08. > :01:12.to 300 times. We are stranded, totally, and we just don't know
:01:13. > :01:17.where to turn next. Also the big six energy giants tell the Government,
:01:18. > :01:22.price increases aren't our fault. I will be asking the Energy Secretary
:01:23. > :01:25.Ed Davey what's he doing to stop our bills rising. Claiming for damage
:01:26. > :01:30.caused by this week's extreme weather. And Cash for Phones, they
:01:31. > :01:33.promised money for old mobiles in good condition, so why do they keep
:01:34. > :01:37.finding fault that no-one else can see?
:01:38. > :01:42.Tonight's Rogue Traders has the opposite problem. His handiwork is
:01:43. > :01:47.there for all to see and it's not pretty. Simon Slade of Monster
:01:48. > :01:53.Movers, we paid hymn to clear our house of unwanted junk and look
:01:54. > :01:57.where our sofa ended up. There is our fridge. Sadly for South Wales,
:01:58. > :02:04.it is fly-typical, so let's have a clear-up in a while. First,
:02:05. > :02:08.Openreach, it is owned by BT but runs separately. Openreach is
:02:09. > :02:13.responsible for keeping the vast majority of our Broadband and land
:02:14. > :02:20.lines working. And as well as BT, Talk Talk and skip, are entirely
:02:21. > :02:24.relying on it. When a fault happens these providers say they can't order
:02:25. > :02:31.Openreach to fix it. What hope for the customer.
:02:32. > :02:35.Openreach, the company's slogan sums up their task perfectly "keeping the
:02:36. > :02:39.nation connected". It is a massive job and one that
:02:40. > :02:43.comes with great responsibility. Because if you need a line installed
:02:44. > :02:47.or repaired, most of the time Openreach are the only ones who can
:02:48. > :02:55.do it for you. Meaning if anything goes wrong, you are entirely at
:02:56. > :02:59.their mercy. And things do go wrong a lot of the time. You have told us
:03:00. > :03:02.how you have been let down by the company leaving you no phone and
:03:03. > :03:06.Broadband, sometimes for weeks, if not months. That is what happened to
:03:07. > :03:10.Talk Talk customer Angela Jones. Both services failed completely in
:03:11. > :03:14.August. They informed me first of all that within 48 hours they would
:03:15. > :03:20.carry out some tests. And then hopefully the phone line would be
:03:21. > :03:24.fixed. But nothing changed. Using her mobile Angela called Talk Talk
:03:25. > :03:27.repeatedly. They told her the problem wasn't with them, but with
:03:28. > :03:31.the line that goes into her house. And that meant it was the
:03:32. > :03:35.responsibility of Openreach. That's where the real problem begins,
:03:36. > :03:41.because Openreach have a unique approach to customer service. They
:03:42. > :03:44.don't have any. The company won't let you complain to them directly.
:03:45. > :03:49.As customers, you can't contact them at all. It is set down in law that
:03:50. > :03:53.customers can only deal with their providers, not Openreach itself.
:03:54. > :03:57.Which means Angela had no choice but to keep ringing Talk Talk to find
:03:58. > :04:02.out about Openreach's progress. I didn't feel we were getting
:04:03. > :04:06.anywhere. Every time I saw an Openreach ban in the area I wanted
:04:07. > :04:12.to ask them, are you coming to fix my phone. Because it was just so
:04:13. > :04:15.frustrating. After a month, Openreach finally sent out an
:04:16. > :04:20.engineer, but he didn't have good news. He told her that cabling had
:04:21. > :04:25.decayed and the repair job would be a long one. Powerless to do
:04:26. > :04:29.anything, Angela had no choice but to sit and wait. But what she didn't
:04:30. > :04:34.know was that she wasn't the only one waiting on Openreach. I didn't
:04:35. > :04:38.realise how many other people were affected, until I was gardening on
:04:39. > :04:41.the front and bumped into a few neighbours and happened to mention
:04:42. > :04:45.to them, have you got any problems with your phone or internet and they
:04:46. > :04:52.said yes. Each family had their own story. Broadband went down, children
:04:53. > :04:57.at home, homework. It was difficult. When I tried phoning my number, you
:04:58. > :05:00.got an unobtainable phone. If people were ringing the business and
:05:01. > :05:04.getting that, they are thinking what's happened to you. With my
:05:05. > :05:10.girls both doing degrees at the moment, they couldn't e-mail their
:05:11. > :05:17.lecturers. It was quite stressful. Didn't get any phone and didn't get
:05:18. > :05:22.internet. Our older age group, we don't use mobiles, we rely on the
:05:23. > :05:25.land line. A wide array of service providers serve the residents and
:05:26. > :05:30.all said exactly the same thing- they were powerless to do anything
:05:31. > :05:34.because Openreach was to blame. Around 14 families on this street
:05:35. > :05:39.were without a phone connection or Broadband for two months. Imagine
:05:40. > :05:43.how frustrating that would be. Families unable to communicate with
:05:44. > :05:47.loved ones, people unable to run businesses and some elderly on this
:05:48. > :05:53.street cut off from the outside world. Eventually the residents
:05:54. > :05:57.decided enough was enough. Unable to contact the company themselves, they
:05:58. > :06:02.put together a petition and took it to their local MP, Labouring fox. He
:06:03. > :06:06.took the case on -- Liam Fox. He took the case on and it did the
:06:07. > :06:10.trick. After two months without land lines or Broadband, the repyre work
:06:11. > :06:15.was carried out and their service was returned. But what about those
:06:16. > :06:19.people who haven't got the time or political collateral to take
:06:20. > :06:24.Openreach on. Do they get treated differently. According to xheshz
:06:25. > :06:28.like Darren, they -- customers like Darren, they do. He's now been
:06:29. > :06:32.without a reliable phone or Broadband connection for four
:06:33. > :06:36.months. But even though BT and Openreach are part of the same
:06:37. > :06:41.company, it isn't easier to get answers. I have to go through BT. I
:06:42. > :06:45.can't go through Openreach because they are separate contracted company
:06:46. > :06:52.to BT and I am not allowed to talk to them. It makes it so frustrating,
:06:53. > :06:56.I can't tell them the problems we have here rather than going through
:06:57. > :07:03.somebody in a call centre somewhere. I reckon we have probably called up
:07:04. > :07:06.to 300 times, we have had six engineer visits, only three
:07:07. > :07:11.attended. They came back to us and said there was a break in the line
:07:12. > :07:16.out on the main road. Nobody has come out and replaced the cable.
:07:17. > :07:18.Openreach have told BT they are waiting for council permission to
:07:19. > :07:25.work on the road before repairs can take place. But to Darren this feels
:07:26. > :07:29.like just another excuse. It is disgraceful, because I am told by BT
:07:30. > :07:33.I have to pay for my Broadband, I have to pay for my telephone line
:07:34. > :07:37.and I get nothing. And there are many other people across the country
:07:38. > :07:42.who are just as unhappy with the level of service they receive from
:07:43. > :07:47.Openreach. At one point last year it took the company 27 days on average
:07:48. > :07:53.to install a new line. There may be some glimmer of hope. Ofcom has
:07:54. > :07:56.launched a review of Openreach's quality of service and is expected
:07:57. > :08:01.to impose tougher standards on the company. This report which is due to
:08:02. > :08:03.conclude next year was prompted not by complaints made from customers,
:08:04. > :08:07.but from other service providers. They were sick of having to come up
:08:08. > :08:12.with excuses about problems that only Openreach could sort out. The
:08:13. > :08:17.hope is this tougher stance from Ofcom will ensure more is done for
:08:18. > :08:21.customers like Darren and the street affected in ports head, to hold
:08:22. > :08:26.Openreach to their promise of keeping the nation connected.
:08:27. > :08:30.Until then, most of us remain totally dependent on Openreach doing
:08:31. > :08:35.their job. BT Openreach are a faceless organisation. We are
:08:36. > :08:41.stranded, totally, and we just don't know where to turn next. Ricky
:08:42. > :08:45.Boleto reporting. Openreach say they would like to apologise to all of
:08:46. > :08:50.the people featured in our report. It says it recognises it took far
:08:51. > :08:53.too long to resolve the faults and appreciates that losing telephone
:08:54. > :08:59.and internet is a considerable inconvenience. It says its engineers
:09:00. > :09:03.carry out more than 160,000 jobs a week and each takes on average just
:09:04. > :09:10.over three days, but complex cases longer. Because of our report,
:09:11. > :09:13.Openreach says it has carried out a full investigation will improve the
:09:14. > :09:18.services they provide to all communication providers and their
:09:19. > :09:23.customers. I haven't the foggiest idea what that actually means.
:09:24. > :09:25.If you want to comment on that or any other story you think we should
:09:26. > :09:44.be aware of, please get in touch: National Express, why does getting
:09:45. > :09:51.off the coach a stop earlier cost more than staying on until the end?
:09:52. > :10:00.I see Rogue Traders as a life-long quest, we find it, film it, flaunt
:10:01. > :10:09.it. So far this series we have seen the flat fee fraudsters of Finchley,
:10:10. > :10:13.the hire car catastrophe of Kent. But so far nothing from Wales. Well,
:10:14. > :10:30.that is another thing we intend to put right.
:10:31. > :10:38.Monster, yes I am off on a monster hunt to Cardiff. We all know about
:10:39. > :10:45.dragons but Wales has no end of forgotten mythical creatures.
:10:46. > :10:55.For instance, the Afanc, described as a crocodile, beaver or dwarf like
:10:56. > :11:02.creature. It was rendered helpless by a beautiful maiden and fell
:11:03. > :11:08.asleep on her lap, but while it slept her fellow villagers chained
:11:09. > :11:16.it to her lap, and it was so enraged the thrashing killed her. It is all
:11:17. > :11:21.true of course. Why do I tell you this? The dragon may not have been
:11:22. > :11:27.seen for a while but there is another monster loose in the value
:11:28. > :11:32.ice, Simon -- valleys. Simon Slade. He offers house clearance and
:11:33. > :11:36.revolves to pick-ups and deliveries. The name of his company- Monster
:11:37. > :11:42.Movers of Cardiff. You see, monsters, we don't just throw this
:11:43. > :11:46.stuff together. For a fee Slade will clear unwanted junk from your house.
:11:47. > :11:51.The trouble is he has a nasty habit of dumping it in the countryside.
:11:52. > :11:55.That's right, Simon Slade is a fly tipper. Cardiff Council has been on
:11:56. > :11:58.his trail for quite some time and though he's been summoned to appear
:11:59. > :12:03.in front of them three times, he's only shown up once. Even then he
:12:04. > :12:06.refused to say anything. Catching fly tippers in the act is
:12:07. > :12:11.notoriously difficult. That, my friends, is where we come in. It
:12:12. > :12:16.does feel as though we need to know whether tonight Slade is top of the
:12:17. > :12:19.drops. If only we had some way of monitoring his movements. Like a
:12:20. > :12:30.tracker. We have got ourselves GPS trackers,
:12:31. > :12:37.a team of handy researchers and a house in the fly tippers favourite
:12:38. > :12:46.place, the countryside. We hastily assemble a pile of furniture and
:12:47. > :12:51.junk. We then ask Simon Slade and Monster Movers to take it away from
:12:52. > :12:55.us. Before he arrives we also cover all the objects with smart water.
:12:56. > :13:01.Although it is naked to the invisible eye, it contains a unique
:13:02. > :13:02.fingerprint that means it is uniquely identifiable and it shines
:13:03. > :13:29.under a UV light. They quickly get to work filling
:13:30. > :13:35.their van with our items. In order to carry other people's
:13:36. > :13:40.unwanted stuff a trader must hold a waste carrier's licence, but Slade
:13:41. > :13:42.doesn't have one. He's immediately breaking the law by taking away our
:13:43. > :13:56.trash. As for the cost of the job: As Simon says, he can make money
:13:57. > :13:59.from selling some of the items on, so he agrees to take it all away for
:14:00. > :14:19.?45. With that, they head off. Meanwhile
:14:20. > :14:25.our team jump straight on their laptops and start monitoring the
:14:26. > :14:29.trackers to watch where they go. It isn't into town where they might be
:14:30. > :14:34.able to sell the items on. Instead they head for a narrow road away
:14:35. > :14:39.from our house about a mile and they stop. They don't move for the next
:14:40. > :14:45.35 minutes. Are they having the world's longest fag break? Have they
:14:46. > :14:49.decided the van needs a wash. The team decides to check it out. They
:14:50. > :14:54.follow the signal down this road. By an even darker looking wood. The
:14:55. > :14:59.trackers still haven't moved. So are they just going to find Simon parked
:15:00. > :15:08.up on his van. Or is something else waiting for the team around the
:15:09. > :15:13.corner? That is what you call a cliff hanger. Simon Slade is a man
:15:14. > :15:19.in a van, but what exactly is his plan. Has he disposed of our rubbish
:15:20. > :15:23.correctly or left the Welsh countryside looking like a graveyard
:15:24. > :15:27.for unwanted goods. Last week we reported on how
:15:28. > :15:31.complicate it had can be to find the best deals on train tickets. Now
:15:32. > :15:36.it's the turn of coaches. We have noticed that on certain routes run
:15:37. > :15:40.by National Express, it can be cheaper to travel all the way to the
:15:41. > :15:43.final destination, than it is to get off at the same bus a couple of
:15:44. > :15:45.stops earlier. In other words the further you travel the less they
:15:46. > :15:55.charge. I use National Express to go to
:15:56. > :15:59.Heathrow, but this summer I had to go to the centre of London and I
:16:00. > :16:04.found myself on the same coach I use to go to Heathrow, it continues to
:16:05. > :16:09.London Victoria coach station. But the price was a great deal less, and
:16:10. > :16:13.that seemed strange. When I had to book a ticket to go to Heathrow in
:16:14. > :16:19.October I checked and indeed it is ?11. 70 if I want to get off at
:16:20. > :16:25.Heathrow but only ?7. 90 if I am happy to sit on into the centre of
:16:26. > :16:29.London. I couldn't understand that. I contracted National Express and
:16:30. > :16:36.asked why. She couldn't answer that. You have other examples. I tried to
:16:37. > :16:42.book some tickets last Friday for journeys on Monday. If you want to
:16:43. > :16:48.travel from London toe Thetford, you need the NX491, that terminates at
:16:49. > :16:52.Norwich. A single costs ?16. 80. If you stayed on the same bus to its
:16:53. > :17:01.final destination, you would be charged ?14. 4.70. Why is it called
:17:02. > :17:05.NX491? That's ?2. Ten cheaper for travelling further.
:17:06. > :17:12.It doesn't make any sense at all. Try this second example. If you want
:17:13. > :17:18.to travel from Bristol to London, the bus stops at Earl's Court and
:17:19. > :17:23.London Victoria. A ticket to Earl's Court earlier stop ?18. 8.90. But
:17:24. > :17:30.three miles further up the road and you half your cost to just ?9. You
:17:31. > :17:36.may as well pay to do the whole journey. If you wanted to take the
:17:37. > :17:42.NX538 a coach from Birmingham to Hamilton near Glasgow, the cheapest
:17:43. > :17:45.ticket we could find was ?54. 70. The price to go one step further on
:17:46. > :18:00.the same bus was ?14. 50. How do they explain it all. We asked
:18:01. > :18:05.them to explain it. It offers promotional online only low price
:18:06. > :18:08.deals. It offers no ex-planation why
:18:09. > :18:14.travelling further on the same journey should cost any less. The
:18:15. > :18:19.moral of the story is, always check because it could be cheaper to get a
:18:20. > :18:22.ticket for a long journey and jump off.
:18:23. > :18:27.Next energy bills. ScottishPower are the fourth company to announce it is
:18:28. > :18:32.raising gas and electricity prices. The big six appeared in front of the
:18:33. > :18:36.House of Commons Select Committee yesterday and blamed the Government
:18:37. > :18:41.and increased cost of wholesale fuels. Meanwhile the boss of one of
:18:42. > :18:46.the smaller energy companies claimed wholesale prices have gone down so
:18:47. > :18:51.there is no excuse for hefty price rises. As we showed last week,
:18:52. > :18:55.switching suppliers can save money. Bill from the Isle of Wight did it
:18:56. > :19:02.after watching the show. Over the next 12 months his bills will be
:19:03. > :19:11.?245 cheaper. Julia North-Lewis from Stroud will be ?566 better off by
:19:12. > :19:15.switching and best of all, Sean from Bedfordshire set to save about
:19:16. > :19:21.?1,000. He and his family of six were with npower, putting them back
:19:22. > :19:27.to one of the standard tariffs he's moved to a fix tariff with
:19:28. > :19:34.ScottishPower, cutting ?944 off his bill. That's what we can do for
:19:35. > :19:39.ourselves. With me now the Energy Secretary Ed Davey. It looks as if
:19:40. > :19:43.the Government's a bit of a chocolate teapot standing by,
:19:44. > :19:47.watching this happen. The scandal unfold. How bad does it have to get
:19:48. > :19:50.before you do something. We have been doing a lot. We are try to go
:19:51. > :19:57.help particular customers get money off their bills. We have introduced
:19:58. > :20:02.the warm home discount taking ?135 directly off bills of two million
:20:03. > :20:06.low income people. I have been pushing competition in our energy
:20:07. > :20:09.bill to make sure in the wholesale markets and retail markets we are
:20:10. > :20:13.pushing prices down as much as we can. I want to do more and tomorrow
:20:14. > :20:18.in the House of Commons in the annual energy statement, I will be
:20:19. > :20:22.announcing that we will do an annual competition assessment to make sure
:20:23. > :20:26.these big six feel the pressure of competition, so the switching that
:20:27. > :20:29.you saw and savings people can make by switching, that you have shown,
:20:30. > :20:35.that more people can benefit. How long will the competition test
:20:36. > :20:41.testing take to come to fruition? The first competition assessment
:20:42. > :20:46.which I will announce tomorrow will report in spring next year. The
:20:47. > :20:51.point is this winter, four million households are not going to be able
:20:52. > :20:57.to pay their bill. Last year winter deaths were 20,000, likely to be
:20:58. > :21:01.increased this year. John Major says a windfall tax, Ed Miliband says I
:21:02. > :21:05.will freeze prices if I come in. People need something to happen now.
:21:06. > :21:09.Well, they do and I am very worried about energy bills. When I became
:21:10. > :21:15.Secretary of State I made it one of my priorities to do a lot. I haven't
:21:16. > :21:18.mentioned collective switching, enabling people to pool their
:21:19. > :21:22.purchasing power and people are using these now and making big
:21:23. > :21:26.sayings, like the people who you showed earlier. Those are things
:21:27. > :21:31.people can do now. If people want to get tip building society how they
:21:32. > :21:37.can save energy and -- tips about how they can save energy, we have a
:21:38. > :21:42.helpline, open from 9am to 8pm, people can get that advice and I
:21:43. > :21:46.believe it can help people. When the big six appeared for the Commons
:21:47. > :21:50.Select Committee yesterday, they bamboozled their way through saying
:21:51. > :21:56.everything was transparent. But it is not. One of the MPs said he
:21:57. > :22:02.wasn't any the wiser. Have you got a grip on what they really make? I
:22:03. > :22:05.think there needs to be more transparency in the big six. Do you
:22:06. > :22:10.actually know? Tomorrow I am going to be announcing we are going to
:22:11. > :22:16.have much more transparency. I have asked the independent regulator off
:22:17. > :22:20.gem to do a study into the financial transparency to make
:22:21. > :22:23.recommendations. Nobody has any face left in off gem was they have done
:22:24. > :22:27.nothing over the last few years. How can you do anything if you don't
:22:28. > :22:32.really know the maths of what's happening in those private
:22:33. > :22:37.companies? With new lead leadership, new framework in our energy bill to
:22:38. > :22:41.make sure off gem are tougher, we have given them tougher powers so
:22:42. > :22:44.they can act. For example, if an energy company rips you off and they
:22:45. > :22:48.are fined, in the past those fines used to go to the Exchequer. In the
:22:49. > :22:52.future, they will go to the consumer, they will get the benefit.
:22:53. > :22:56.We are talking action, but I am not complacent. We need to do more. I
:22:57. > :23:00.share people's concerns that the big six need to feel the pressure of
:23:01. > :23:03.competition and be far more transparent. We are not going to
:23:04. > :23:07.allow them get away with hiding things from people, from parliament
:23:08. > :23:11.and ministers. The energy companies are now responsible for helping
:23:12. > :23:14.vulnerable people. You have asked them to explain how they are going
:23:15. > :23:18.to go about that. That is exactly the problem. It is the tail wagging
:23:19. > :23:25.the dog. You have to ask them. They are a law on to themselves. We tell
:23:26. > :23:29.them, there's something called the energy company obligation. We are
:23:30. > :23:32.forcing them through that to put any energy efficiency into the poorest
:23:33. > :23:35.people's homes. Tackling fuel poverty, we are making them do it
:23:36. > :23:40.through laws. That is what we should do. These energy companies are here
:23:41. > :23:43.to serve us, and we are going to use all the power at our disposal to
:23:44. > :23:48.make that happen. Why don't you have a full audit, so you really, really
:23:49. > :23:52.know if they are ripping us off and how much they are ripping us off.
:23:53. > :24:02.That is what I am announcing tomorrow. This trarns porncy report.
:24:03. > :24:07.-- transparency report. We have a basis to make sure that they can't
:24:08. > :24:11.be this hiding that we have seen. I wrote myself to the Chief Executive
:24:12. > :24:15.of the big six recently because they were try to go blame the Government,
:24:16. > :24:20.always blaming someone else. We can do more, I am not complacent. You
:24:21. > :24:23.have taken time. From day one, I have been on this case. We have got
:24:24. > :24:28.these collective switching, something that actually people
:24:29. > :24:31.haven't heard much about. The big energy saving network, helping
:24:32. > :24:41.people in the communities. Thank you.
:24:42. > :24:46.Still to come, ?3 billion of unclaimed pension money is sitting
:24:47. > :24:50.there. Back to Wales and Simon Slade's company Monster Movers. Not
:24:51. > :24:56.to be confused with monsters of the same name.
:24:57. > :25:00.We have paid him to take away a load of household furniture and he's
:25:01. > :25:05.promised either to sell it all on or take it to a licenced tip. Except,
:25:06. > :25:11.we know he hasn't. Because we have tracked his van. Who needs Tonto
:25:12. > :25:15.when you have one of these. The tracker is hidden inside the sofa
:25:16. > :25:19.and fridge and have led us to this road less than a mile away from our
:25:20. > :25:24.stooge house. They were driven straight here and haven't budged for
:25:25. > :25:28.over 35 minutes, so what has he been up to. We get our answer as we move
:25:29. > :25:40.around the corner. That's our sofa, dumped by the side
:25:41. > :25:46.of the road. After investigation we find our fridge thrown in the
:25:47. > :25:50.bushes, too. A UV torch reveals, reveals the smart water we poured
:25:51. > :25:52.over them. There is no doubt. He came straight here from our house
:25:53. > :25:59.and dumped them shortly after picking them up. Let's take a look
:26:00. > :26:04.at the bigger picture. Fly-tipping is a real problem in this part of
:26:05. > :26:08.Wales. Take a look at this place. These fly tips aren't Simon Slade's
:26:09. > :26:13.handiwork but they are typical of quite a few sites in the area. They
:26:14. > :26:18.should be areas of outstanding natural beauty, not full of things
:26:19. > :26:22.people don't want any more. This is Gary Evans, he runs an action group
:26:23. > :26:27.tasked with putting a stop to it. The thing that a lot of people end
:26:28. > :26:30.up saying when we do stories about fly tip something that councils seem
:26:31. > :26:40.to be making it more and more difficult and more expensive to get
:26:41. > :26:45.rid of things. Over 80 civic sites in Wales and they accept waste.
:26:46. > :26:48.However unlike members of the public, traders like Simon Slade,
:26:49. > :26:54.who have a commercial vehicle, have to pay to dump other people's waste
:26:55. > :26:58.at the tip. If you are employing somebody to get rid of waste, it is
:26:59. > :27:01.going to cost you money. Householders should know if somebody
:27:02. > :27:05.comes to take their waste away for them, they should be a registered
:27:06. > :27:11.waste carrier and taking it to a licenced facility. If you don't ask
:27:12. > :27:15.the trader whether you have a licence and rubbish is traced back
:27:16. > :27:19.to you, you could be held liable. If somebody says I can get rid of that
:27:20. > :27:24.waist for you for ?20, be suspicious. And suspicious we are.
:27:25. > :27:31.But we need to put Simon Slade to the test a second time. That's one
:27:32. > :27:36.fridge, and one sofa. Dumped in the middle of nowhere and going rusty
:27:37. > :27:40.and soggy, until we come and clear it up. Although usually it would be
:27:41. > :27:45.the council doing the same with your money. But we are nice like that.
:27:46. > :27:52.It's only one example. That one was a little bit country. The next one
:27:53. > :28:04.will be rock'n'roll. We are heading to the big city, Cardiff Central, we
:28:05. > :28:10.have new stooges, Phil and Elaine, like a TV couple. They invite
:28:11. > :28:20.Monster Movers to carry out another house clearance. This time we up the
:28:21. > :28:23.ante and give him loads more stuff. Including on old mattress, and
:28:24. > :28:26.broken fridge. If he plans to dispose of all this stuff legally he
:28:27. > :28:30.is going to have to take it to a tip. And if he is going to do that
:28:31. > :28:33.he should charge us a realistic sum of money. Once again we cover our
:28:34. > :28:45.stuff with smart water. Once again we place two trackers
:28:46. > :28:50.amongst the items so we can monitor their journey. The whole team is
:28:51. > :29:18.ready to roll. All we need now is Simon Slade.
:29:19. > :29:22.A clear statement of intent for Simon Slade, he will either steal or
:29:23. > :29:34.dispose of it properly. He should charge us far more than
:29:35. > :29:41.the ?45 he did the job for last time. How much do you want, fella?
:29:42. > :29:46.That doesn't bode well, there is no way a second hand shop will take
:29:47. > :29:48.this old rubbish. If he takes the stuff to the tip, he will be making
:29:49. > :30:02.a loss. As soon as he leaves the team hits
:30:03. > :30:07.the laptops again and picks up the signal made by our trackers. His
:30:08. > :30:11.first stop is at a local second hand shop, presumably attempting to sell
:30:12. > :30:14.as much of the stuff as he can. But he clearly isn't able to sell all
:30:15. > :30:19.our items because our trackers are soon on the move again. We lose our
:30:20. > :30:23.signal for a few hours, so while we wait for it to kick in we retire for
:30:24. > :30:29.the day. Then all of a sudden, the signal comes back and we know where
:30:30. > :30:34.our stuff is. It leads us down one of the side streets beloved of fly
:30:35. > :30:40.tippers and there, sure enough, a familiar sight awaits. Blocking the
:30:41. > :30:45.road, a mattress and sofa bed, Simon Slade promised us he would be
:30:46. > :30:50.selling or taking to the tip. The UV light can't v hide the green mark of
:30:51. > :30:55.shame. We return to the site to see the fly
:30:56. > :30:59.tip in daylight and what becomes clear is that our mattress and sofa
:31:00. > :31:02.are lying in the gap directly between someone's house and their
:31:03. > :31:06.garage. It is hardly a good look for the neighbourhood. And it will be up
:31:07. > :31:11.to the council and our taxes to get it cleared. All because Simon Slade
:31:12. > :31:16.was too laysy to do it himself. It turns out Slade is a country mouse
:31:17. > :31:20.and a city mouse. He doesn't care where weather he is ruining the
:31:21. > :31:25.Welsh countryside or Wales's number one city. It's time to catch up with
:31:26. > :31:29.the skipper of this team of tippers. Prepare to be moved.
:31:30. > :31:35.We have had enough of Simon Slade and his rubbish so we are going to
:31:36. > :31:38.call him out to make one last house-call and it is an address
:31:39. > :31:44.where I happen to be a temporary resident. When I say hello, will he
:31:45. > :31:48.clean up or clear out? Before that, mobile phones,
:31:49. > :31:53.technology is changing by the minute. New handsets released daily.
:31:54. > :31:58.Once you have upgraded what do you do with your old phone? Leave it in
:31:59. > :32:03.a drawer, and people at home I am sure tend to do the same. Look at
:32:04. > :32:10.all these phones, do you recognise them? Long since forgotten models. I
:32:11. > :32:15.am going to pick out one here, a Nokia, no touch screen, can't pick
:32:16. > :32:21.up e-mails, can't take photographs of anyone. Just to make phone calls,
:32:22. > :32:28.how embarrassing. Do you recognise that? I had one of those, the 84
:32:29. > :32:34.election, following Mrs Thatcher. You don't have to keep any of these
:32:35. > :32:38.in a drawer. Companies are now offer to go buy your old phone and claim
:32:39. > :32:42.the better the condition the more they will pay. One of the biggest
:32:43. > :32:48.operators is Cash for Phones. Here is the ad. Go online, find your
:32:49. > :32:53.phone and send it to us in the free post envelope. Get paid by cheque or
:32:54. > :32:58.direct bank transfer. It's all in the name. It sounds so simple but
:32:59. > :33:01.from what you have been telling us, dealing with Cash for Phones is
:33:02. > :33:05.anything but. This is Pip Wilson. She decided to use the company to
:33:06. > :33:10.trade in her old iPhone four. She filled in all the details on the
:33:11. > :33:14.website and was told they would give her ?130, if the phone was in
:33:15. > :33:21.working order. It was. She sent it off. I was really careful to wrap it
:33:22. > :33:26.up in bubble wrap, I couldn't see any scratches on it, and it was as
:33:27. > :33:31.new as far as I was concerned. Cash for Phones took a different view.
:33:32. > :33:33.After a week, pip received an e-mail telling her having examined her
:33:34. > :33:39.phone they were changing their offer. They said it was only worth
:33:40. > :33:43.?47 because it had excessive scratching on the screen which it
:33:44. > :33:47.definitely didn't have. I just feel really angry with the way Cash for
:33:48. > :33:51.Phones have treated me and the way they operate. I just think it is
:33:52. > :33:55.appalling. Pip didn't want to accept such a dramatically lower price so
:33:56. > :34:00.instead wrote to Cash for Phones and asked them to return her handset. I
:34:01. > :34:03.paid for the return postage and then seven days later still hadn't
:34:04. > :34:08.received the phone back. Hadn't heard anything. I then emailed them
:34:09. > :34:14.through their contact form on their website. Didn't get any response, so
:34:15. > :34:19.I was just complete completely of stumped. Cash for Phones obviously
:34:20. > :34:24.didn't want to lose her business, because rather than returning her
:34:25. > :34:31.phone they contacted her with a new improved offer, raising their price
:34:32. > :34:35.up to ?110. Delighted Pip agreed but her story doesn't end there. As far
:34:36. > :34:39.as I was concerned I had accepted their new offer. And the money would
:34:40. > :34:44.be paid into my account within a few days. I waited for a month and I am
:34:45. > :34:49.still waiting. I haven't heard anything and just waiting for them
:34:50. > :34:55.to pay the money into my account. I bet you know what is going on. All
:34:56. > :35:00.we know Pip's story isn't a one-off. We have thousands of complaints from
:35:01. > :35:05.people. They sent off what they thought was a perfectly decent
:35:06. > :35:11.phone, only for the company to lower the offer. By which stage Cash for
:35:12. > :35:17.Phones have your phone, you over a barrel. As we saw with Pip, you can
:35:18. > :35:22.turn down the offer but it charges you to send your phone back. We put
:35:23. > :35:26.Cash for Phones to the test. We took an iPhone four and went on to the
:35:27. > :35:31.website to find out how much they would give us. Here is what
:35:32. > :35:35.happened. The company quoted us ?105. 50 and told us they would make
:35:36. > :35:38.the final offer once they received the phone and had the opportunity to
:35:39. > :35:43.assess its condition. Before we sent it off, we wanted to be sure that we
:35:44. > :35:48.knew what kind of state it was in. We asked three mobile phone
:35:49. > :35:58.specialists to check it over for us. It looks like a perfectly decent
:35:59. > :36:06.example of hand iPhone. Pretty good continue. It was a beautiful,
:36:07. > :36:14.reliable, phone that behaved flawlessly. We even took it to a lab
:36:15. > :36:16.and ransom diagnostic tests. Phone doctors are mobile repair
:36:17. > :36:22.specialists, what did they make of it? There is no excessive scuffing
:36:23. > :36:31.or scratching, no major wear and tear. It couldn't really be any
:36:32. > :36:34.clearer. Our iPhone four is in excellent condition. There should be
:36:35. > :36:41.no reason for Cash for Phones to offer us anything other than the
:36:42. > :36:45.?105. 50 they quoted us. We sent it off and waited. A few days later the
:36:46. > :36:51.same thing that happened to Pip and hundreds of others Watchdog viewers
:36:52. > :36:57.happened to us as well. Cash for Phones dropped their offer to just
:36:58. > :37:02.?42. 2.20. Their ex-planation, excessive wear and tear. Even though
:37:03. > :37:06.not one of our four experts could find a single thing wrong with our
:37:07. > :37:11.phone. We returned to the lab to get the reaction to what Cash for Phones
:37:12. > :37:18.told us. Someone is telling a few porkies I think. There's no
:37:19. > :37:25.excessive wear and tear. No obvious signs of liquid damage or kroergs. I
:37:26. > :37:30.think -- corrosion. That is not an honest appraisal. What a surprise.
:37:31. > :37:33.The company told us it receives up to 10,000 phones every week, a
:37:34. > :37:41.routine test procedure is run on them all. Due to the large volume
:37:42. > :37:45.volumes errors do occur. Cash for Phones apologised to Pip Wilson and
:37:46. > :37:49.have resolved the situation, paying her ?110 she was offered and says
:37:50. > :37:53.the diagnosis of excessive wear and tear on our phone was mistakenly
:37:54. > :37:58.made by a Treonee. Very professional. Next pensions, a
:37:59. > :38:05.staggering one in four of us doesn't know where our money has ended up.
:38:06. > :38:08.People are likely to work for a number of organisations. Some
:38:09. > :38:13.employers offer their own pension scheme. If these different pots of
:38:14. > :38:18.money aren't consolidated it is easy to lose track of who has got your
:38:19. > :38:23.cash. You would think that getting your
:38:24. > :38:27.hands on your pension would be a relatively simple process. After
:38:28. > :38:33.all, it is yours. But it seems keeping track of it is no longer the
:38:34. > :38:37.easy task it once was. I have come to Chester to meet a man trying to
:38:38. > :38:42.locate his pension fund for nearly a year. Even though he has been
:38:43. > :38:50.searching all this time, he still is no closer to finding out where his
:38:51. > :38:55.retirement one is. Mike works here at the riverside campus of the
:38:56. > :38:58.university. When I knew it was a pension story, I was expecting an
:38:59. > :39:03.older man than you. You are fit and well, are you? I am fit and well,
:39:04. > :39:08.yes. How old are you? 53. What made you think about tracing your pension
:39:09. > :39:12.fund? With a new job I have taken up, there was a good pension fund,
:39:13. > :39:18.and what I wanted to do was add my old pensions to that pot. I want to
:39:19. > :39:22.know how much I am going to be worth to my grandchildren and children
:39:23. > :39:26.when I hit 65. Mike has worked for various companies throughout his
:39:27. > :39:29.career. In three of those jobs he made monthly payments into company
:39:30. > :39:34.pension schemes, but over time as he moved from job to job, he lost the
:39:35. > :39:37.details of where each pension and re was and how much each was worth.
:39:38. > :39:42.Task number one, was finding them again. How easy was it to track down
:39:43. > :39:48.the money and get the money in the account? Two of the companies it was
:39:49. > :39:51.very easy. Speak to the pensions administrator at the company, they
:39:52. > :39:56.give you a figure and that is what you transfer. It was easy with them.
:39:57. > :40:03.But not with all of them? No, it wasn't easy for a company based in
:40:04. > :40:11.Telford an hour away from here. Show me where you used to work. This is
:40:12. > :40:19.the former headquarters of the electronics firm Tatung UK Ltd. He
:40:20. > :40:24.believes he paid around ?5400 in the company pension scheme. Since
:40:25. > :40:32.leaving he hasn't given this place much thought. When you are trying to
:40:33. > :40:36.track down your pension pot, what happened? I rang the old phone
:40:37. > :40:41.number for the company, somebody else answered the phone, nothing to
:40:42. > :40:46.do with the company, Tatung doesn't exist any more. Mike did some
:40:47. > :40:50.research and came across a government organisation called the
:40:51. > :40:55.pension tracing service. Used by almost 100,000 people a year, they
:40:56. > :41:00.were set up to help people like Mike find their pensions. But they had no
:41:01. > :41:04.record of what happened to the Tatung company scheme. Once again,
:41:05. > :41:09.Mike was on his own. Eventually using social media sites, he managed
:41:10. > :41:12.to track down a former colleague. I was very lucky to make contact with
:41:13. > :41:16.someone who worked with me in sales. Who knew somebody in marketing, who
:41:17. > :41:21.knew somebody in the accounts department. Who knew the general
:41:22. > :41:26.manager who happened to have the name of the pension administrator at
:41:27. > :41:30.the time who happened to have the basic information for me to trace
:41:31. > :41:33.the pension through Scottish Widows. Pension schemes can be shoaled from
:41:34. > :41:38.company to company. Your former employers have to inform you if that
:41:39. > :41:43.happens. If you change job, address or surname, it is easy for that
:41:44. > :41:46.information to get lost in time. Mike's colleague was able to give
:41:47. > :41:51.him one crucial piece of information that at some point the company
:41:52. > :41:56.pensions had been bought by Scottish Widows. Automatically, it's time to
:41:57. > :42:02.celebrate, the cash is coming in? No. Why not? They said eventually
:42:03. > :42:07.that, yes, we do have a pension for you, it's worth ?1915. I knew it
:42:08. > :42:15.couldn't be right, I knew the moment he said it, as I know I had paid in
:42:16. > :42:18.around ?5400, this couldn't be the pension fund or if it was it was
:42:19. > :42:22.only part of it. You have hit another brick wall. Yes. We are
:42:23. > :42:27.going to try and help you out as much as possible. We will do some
:42:28. > :42:32.rummaging. Keep your fingers crossed.
:42:33. > :42:38.We asked pension tracing specialist Sean Davis to take a look at Mike's
:42:39. > :42:43.case for us. He searched company records, contacted over 20 different
:42:44. > :42:48.pension providers and spoke to independent advisors. A week later I
:42:49. > :42:53.brought Mike to hear the results. The moment of truth for you. First
:42:54. > :42:58.and foremost, tell Mike what happened to his pension, what
:42:59. > :43:04.happened to the Tatung pensions. They were split, so they went to
:43:05. > :43:07.league and general, and to -- Legal and General and Scottish Widows. You
:43:08. > :43:12.were only in one of those schemes. And that got transferred to Scottish
:43:13. > :43:16.Widows. I know you are going to say it, what happened to my money, why
:43:17. > :43:22.has it gone from ?5,000 to less than ?2,000. That pension pot over time
:43:23. > :43:29.has now reduced down to what it is. Under ?2,000. Oh, right. How do you
:43:30. > :43:33.feel about that? That is a bit disappointing. So there isn't
:43:34. > :43:38.another pot somewhere, that is all that's left. That's correct. It
:43:39. > :43:46.turns out Scottish Widows bought Mike's pension fund in 2005 at a
:43:47. > :43:51.value of ?1339, but we know that Tatung wound up the pension in 1995,
:43:52. > :43:56.so that leaves a whole ten years unaccounted for. What happened to
:43:57. > :43:59.Mike's pension in that time? It may have been invested badly or may not
:44:00. > :44:03.have been that big in the first place. Either way, Mike's tale is a
:44:04. > :44:08.cautionary one. If he had kept on top of things and checked his fund
:44:09. > :44:13.every year, the minute it began to lose value he could have pulled it
:44:14. > :44:18.out and reinvest it had elsewhere. I am glad I start it had now and I am
:44:19. > :44:21.not 64 trying to find my pensions. Obviously I am disappointed that
:44:22. > :44:26.somehow my pension pot has managed to decrease. I have two other
:44:27. > :44:29.pensions that I found which are OK. But it shouldn't be this
:44:30. > :44:35.complicated. It shouldn't be this tough to find a pension. Hearing
:44:36. > :44:39.Mike's story has made me realise how important it is to keep an eye on
:44:40. > :44:43.your pension. It can get so complicated and you don't always
:44:44. > :44:45.know where they will end up. The crucial point is don't leave it
:44:46. > :44:56.until you are old. Deal with it now. Scottish Widows confirm it only
:44:57. > :45:01.bought Mike's pension in 2005 by which time it had a value of ?1339.
:45:02. > :45:05.It says it feels this case reflects the importance of everyone tracking
:45:06. > :45:08.their pension arrangements and ensuring pension providers are kept
:45:09. > :45:12.informed of all personal circumstances, for example change of
:45:13. > :45:16.address. Scottish Widows says it uses a tracking service to try and
:45:17. > :45:18.locate them whenever there is a significant event approaching, for
:45:19. > :45:25.instance in the month's running up to retirement. With me now, Chief
:45:26. > :45:29.Executive of the pension Pensions Advisory Service, Michelle
:45:30. > :45:33.Cracknell. Thank you for coming in. What is the obvious sign your
:45:34. > :45:38.pension has disappeared. If you are not receiving an annual statement,
:45:39. > :45:44.that is a good sign. Not all pension funds need to send you an annual
:45:45. > :45:48.statement. If you haven't received one, get in touch with them. If your
:45:49. > :45:52.pension seems to have disappeared, how do you track it down? The
:45:53. > :45:56.pension tracing service is a free service provided by the Government,
:45:57. > :46:00.it is a good place to start. We are a free pension information services,
:46:01. > :46:04.if you phone us up, we will ask you about who did you work for, how long
:46:05. > :46:08.did you work there, when did you work there and with that we should
:46:09. > :46:11.be able to narrow down the type of pension scheme you might have and
:46:12. > :46:15.recommend the sorts of organisations who may be able to help you trace
:46:16. > :46:19.it. Mike tried all those things and didn't work. It is a bit like
:46:20. > :46:22.looking for a needle in a haystack and that is one of the reasons for
:46:23. > :46:27.phoning us up, because we can nor owe choices down. The other
:46:28. > :46:30.important point is if the company has gone bust it doesn't mean you
:46:31. > :46:35.have lost your pension assets but they will be paid out by a different
:46:36. > :46:38.body and we would recommend if the company has gone bust you contact
:46:39. > :46:41.either the pension protection fund or phone around the insurance
:46:42. > :46:45.companies. Legislation is changing. It is. It will make it harder to
:46:46. > :46:48.trace your pension because there will be less information held
:46:49. > :46:52.against your national insurance record. It is a really good reason
:46:53. > :46:56.to set out that list of what your pension is, who is going to pay it
:46:57. > :47:01.and the sooner you start that the easier it will be. Thanks for
:47:02. > :47:07.sending in all the stories. Here are a few more.
:47:08. > :47:12.McDonald's announce this week that it is to end its decade's long
:47:13. > :47:16.relationship with sauce manufacturer Heinz. The fast food chain has
:47:17. > :47:20.decide today stop serving their ketchup in all 30,000 of its
:47:21. > :47:25.restaurants worldwide, despite having worked with them for 40
:47:26. > :47:30.years. The company says the decision was made after Heinz made a recent
:47:31. > :47:33.change of management, which is a plight way of saying McDonald's
:47:34. > :47:38.don't like the fact they have employed this man, as their new
:47:39. > :47:42.Chief Executive. He used to wear the cardboard crown as boss of arch
:47:43. > :47:51.rivals Burger King. The message here- pick a fight with
:47:52. > :47:56.a clown, and you are going down. German airline Lufthansa had its
:47:57. > :47:59.wings clipped by the Advertising Standards Authority. Europe one way
:48:00. > :48:03.for ?59, said the ad, complete with a lady looking thrilled at the
:48:04. > :48:09.price. But check the small print and it tells you a very different story,
:48:10. > :48:19.economy class one way fare to selected German destinations. The
:48:20. > :48:23.offer was only value identify on certain flights and only a handful
:48:24. > :48:29.of seats were ever available at the suggested ?59 fare. As a result, the
:48:30. > :48:36.A SA80 ruled the ad was misleading and now it's been banned and that
:48:37. > :48:40.will wipe the smile off her face. In the aftermath of storm St Jude,
:48:41. > :48:45.millions have been left wondering if the damage to their property will be
:48:46. > :48:49.compensated. Good news from the association Fe Association of
:48:50. > :48:52.British Insurers, it tells Watchdog, everyone with household, business or
:48:53. > :48:58.comprehensive motor insurance policies should be covered. And that
:48:59. > :49:05.most home insurance policies will arrange all tachetive acome --
:49:06. > :49:09.alternative acome nation -- accommodation while repairs are
:49:10. > :49:12.done. The ABI advise hiring a professional and keep all receipts.
:49:13. > :49:17.They will be needed to claim back the costs. It stresses no major
:49:18. > :49:20.repair work should be arranged without the knowledge of your
:49:21. > :49:24.insurance company and most importantly, no-one should attempt a
:49:25. > :49:28.risky piece of DIY, insurance companies are there to handle the
:49:29. > :49:36.arrangements, that is what you pay them for.
:49:37. > :49:41.Back to Monster Movers of Cardiff. We have seen their boss Simon Slade
:49:42. > :49:45.take our household items and sling them across the back streets of
:49:46. > :49:52.South Wales. One more thing to do then, meet him and have a chat.
:49:53. > :49:59.What do you do with the stuff you can't sell.
:50:00. > :50:08.Just look at what he actually did with what he couldn't get rid of. He
:50:09. > :50:11.fly tipped it here and there. I think he probably would fly tip in
:50:12. > :50:16.it any wrchlt we know he's had a talking to by the council for fly
:50:17. > :50:20.foping in the past. So I sent an e-mail showing the Rogue Traders
:50:21. > :50:28.team photos of his terrible tips and look at the effect it had on our
:50:29. > :50:33.researchers. Bad Simon Slade, bad. It's high time I had a word with
:50:34. > :50:38.him, but first we want to confront him with hard evidence to see how he
:50:39. > :50:50.reacts. Of course the best way to do that is through modern art. Meet our
:50:51. > :50:54.very own artist in residents Sophie, researcher by day but post modern
:50:55. > :50:56.art installation creator, half an hour later. She's really going for
:50:57. > :51:13.it, in the part now. This is a tenuous way for us to be
:51:14. > :51:21.able to project photographs of Simon Slade's misdemeanours on the walls.
:51:22. > :51:26.This is a dumpster, covered in ?20 notes. We have the projection, we
:51:27. > :51:31.have this green wheelie bin. Very, very unique. What goes in here? That
:51:32. > :51:42.will be you. Isle be hiding inside a wheelie bin
:51:43. > :51:48.waiting to pop out and say hello to Mr Slade.
:51:49. > :51:59.I also add some sound effects of my own. "Love and respect the Welsh
:52:00. > :52:09.countryside". Will he recognise those photos of
:52:10. > :52:18.his handiwork? We are about to find out. Come through, so, this is my
:52:19. > :52:22.latest installation, I need you, it is really important, the lights
:52:23. > :52:32.everything, I need it to be as it is, you know, because it is art.
:52:33. > :52:39.Simon Slade completely blanks his fly-tipping portraits on the wall.
:52:40. > :52:44.Maybe he is not an art fan! What do you think?
:52:45. > :52:57.What about the sound effects? I am going to have to be more obvious
:52:58. > :53:06.here. "-Simon Slade, I am talking about you".
:53:07. > :53:15." Slade, I am talking about you". I can't be more obvious. Here goes.
:53:16. > :53:21.Hello Simon, BBC Rogue Traders, good to see you. We have identified you
:53:22. > :53:26.as not a monster house clearance guy but a monster fly tipper. You took
:53:27. > :53:31.two loads from us, from two separate addresses. The bits you wanted to
:53:32. > :53:35.recycle and that you could make cash from you took those and the other
:53:36. > :53:40.stuff you left in two different locations, one in the countryside,
:53:41. > :53:50.and one in the middle of Cardiff itself. I have put a bit of rubbish
:53:51. > :53:53.out, but... Why do you think that is all right? You can't take the vans
:53:54. > :53:57.to the tip. I only found out that after picking the stuff up. I
:53:58. > :54:03.thought if I took stuff from you, took it to the tip I could get rid
:54:04. > :54:09.of it. That's not trushgs we know where it went and we know how long
:54:10. > :54:12.it took you to Chuck it. In that little glade off the Newport road
:54:13. > :54:16.and it didn't take you 20 minutes. You never made it to the trip, you
:54:17. > :54:21.never tried. That is the problem with this. It is just down to
:54:22. > :54:34.laziness. I have stopped doing that now. Anyone who rings me, I do say
:54:35. > :54:40.no. I am not stupid. Most people would be out the door. I appreciate
:54:41. > :54:45.that. You are not going out the door but the reality is, you have got
:54:46. > :54:48.away with it until now. Two weeks ago I had a letter from the council
:54:49. > :54:52.saying I am getting done for it. Simon says because the council's
:54:53. > :54:57.warnings he stopped fly-tipping. Why therefore did he fly tip a sofa bed
:54:58. > :55:02.and mattress seven days ago. Maybe he needs the photos to jog his
:55:03. > :55:20.memory. There is the fridge. Do you remember that? I remember that.
:55:21. > :55:25.In any case, where it doesn't end up is in the countryside. We are not
:55:26. > :55:28.talking about a long time ago. Talking about a couple of weeks ago.
:55:29. > :55:31.I appreciate you standing here and talking about it. But it doesn't
:55:32. > :55:34.change the fact that until somebody comes to your door and points out
:55:35. > :55:42.the fact it is wrong and makes people's lives a misery and costs a
:55:43. > :55:48.lot of money to clear up. Why don't they let in vans. They charge you,
:55:49. > :55:53.that is the reality. I have stopped altogether. You can set up a million
:55:54. > :55:59.of these traps. We can't afford that. You won't catch me again, I
:56:00. > :56:05.have learnt my lesson, I know not to do it no more. I appreciate that. I
:56:06. > :56:11.am going to come out of the bin now. Nice to meet you.
:56:12. > :56:17.We hope we don't see you again either Simon or any of your rubbish
:56:18. > :56:23.scattered across the Welsh countryside. What's that going over
:56:24. > :56:28.the hill, Simon Slade of Monster Movers of car dichlt he held his
:56:29. > :56:33.hands up to fly tip ago fridge, sofa and mattress. Still no excuse. Any
:56:34. > :56:41.way, it's wheelie been an experience.
:56:42. > :56:45.All very nice though, friendly, apologetic, until later that
:56:46. > :56:50.evening, when he sent us a series of texts, for instance this one at 11.
:56:51. > :56:54.23. You might need a warrant as you left the house unlocked. I have
:56:55. > :56:59.moved in, get an eviction notice from the courts. Then this text at
:57:00. > :57:04.11. 24, I am going to check the other two houses and if they are
:57:05. > :57:08.open, I am taking them too. Who is having the last laugh now.
:57:09. > :57:13.We checked the houses and they were absolutely fine. So here it is, the
:57:14. > :57:17.last laugh on the face of Simon Slade, currently squatting on our
:57:18. > :57:22.rogue's gallery. A lot of response to an interview earlier with the
:57:23. > :57:25.Energy Secretary Ed Davey. Earlier on he said that a competition
:57:26. > :57:30.assessment will be reporting in the spring. Also off gem will conduct a
:57:31. > :57:37.study into the financial transparency of the energy
:57:38. > :57:40.companies. Also a huge reaction about 200 sponsors about Openreach,
:57:41. > :57:47.massive reaction, if you have had a problem or in a situation, let us
:57:48. > :57:54.know and keep sending us your stories. Go to the website:
:57:55. > :58:01.Santander, Barclays, RBS and most of the other main lenders telling
:58:02. > :58:05.people if you are in your 40s you are too old for the usual 25 year
:58:06. > :58:12.mortgage. Pet insurance why it's never been more expensive to cover
:58:13. > :58:17.your vet bills. And another way to save small fortune on your energy
:58:18. > :58:21.bills. That's all next Wednesday at 8.00. From us, good night.