:00:08. > :00:14.Viagogo, Seatwave, StubHub, the agencies all advertising fake
:00:15. > :00:18.tickets. Disneyland Paris and the ?2000 holiday to a construction
:00:19. > :00:26.site. FIFA 14 and the button clicks that are costing parents hundreds.
:00:27. > :00:30.Plus BT Openreach, and the top brands that say they are factor 30
:00:31. > :00:53.when they are not. Its watchdog, the programme you cannot afford to miss.
:00:54. > :01:00.Good evening and welcome to Watchdog, live for the next 60
:01:01. > :01:07.minutes. Tonight, a Wimbledon final ticket nearly ?12,000. But Michael
:01:08. > :01:11.Buble, ?2000. Agencies selling tickets that don't exist. As I got
:01:12. > :01:16.there there were two other people in the seat. Then another two people
:01:17. > :01:23.arrived. I was split -- spitting blood. Are your children playing
:01:24. > :01:28.FIFA 14 on PlayStation or Xbox? Beware of the shock bills. BT
:01:29. > :01:32.Openreach ordered to fix your phone within 48 hours. Disneyland Paris,
:01:33. > :01:38.this luxury hotel is currently a building site. News to some families
:01:39. > :01:42.who booked last year. Holidays are a time to relax, put your feet up.
:01:43. > :01:47.Maybe you are more of a staycation kind of guy, like me, then you can
:01:48. > :01:52.do that at home with one of these, a special Cheltenham armchair, as sold
:01:53. > :01:54.by tonight's Rogue Traders, Great British Mobility Ltd of
:01:55. > :02:01.Weston-super-Mare. Their salesmen will tell you just about anything to
:02:02. > :02:04.get you to part with your cash. This control has an in-built massage
:02:05. > :02:08.system. The massage stimulates the blood, get oxygen into it. You can
:02:09. > :02:13.sit on one of these chairs, press the button and it's like going for a
:02:14. > :02:18.walk. Which, as you can probably guess, is nonsense. How much does
:02:19. > :02:28.Great British Mobility want for it? A chair would cost you ?3860. Nellie
:02:29. > :02:30.for grand? Tonight, like Bouley and Queen, we're put under pressure to
:02:31. > :02:35.buy ridiculously priced furniture that doesn't do what it claims. Grab
:02:36. > :02:42.your slippers, hit the recline but, we've got a home visit. The hottest
:02:43. > :02:45.shows naturally sell-out immediately, Kate Bush in
:02:46. > :02:50.Hammersmith, all seats were gone in 15 minutes. So fans who missed out
:02:51. > :02:56.how to turn to second-hand ticket agencies like viagogo, GET ME IN and
:02:57. > :03:00.StubHub. Watchdog reveals that not only our customers buying seats at
:03:01. > :03:02.vastly inflated sums, they are also handing over money for tickets that
:03:03. > :03:12.can be fake or don't even exist. I really fancy catching a show,
:03:13. > :03:30.something musical. No. No. Why not a bit of opera? All
:03:31. > :03:33.I need now is the ticket. But getting hold of one of those deep
:03:34. > :03:39.these days can be quite a performance. The simplest way is to
:03:40. > :03:44.buy one on what is known as the primary market. It is a classy
:03:45. > :03:48.production with a small cast. The box office either sells to you
:03:49. > :03:51.directly or allocate its tickets to professional sellers like
:03:52. > :03:56.Ticketmaster or see tickets, who add a booking fee and then sell them on.
:03:57. > :04:01.But if the show is sold out you can turn to the secondary market. That
:04:02. > :04:04.has a much bigger cast. People who have bought tickets from the box
:04:05. > :04:08.office and primary market sellers then put them back on sale on ticket
:04:09. > :04:14.exchange websites, where they can then be sold to you or me. The main
:04:15. > :04:20.players are viagogo, StubHub, Seatwave and GET ME IN. They, of
:04:21. > :04:24.course, take a cut. But this means that you might end up paying a lot
:04:25. > :04:30.more than you bargained for. Take blues fan Jim Maclean. He wanted by
:04:31. > :04:38.Tea Party tickets for an American singer. He used get me into buying a
:04:39. > :04:42.pair for ?234. I was standing on the steps waiting to go to the concert,
:04:43. > :04:45.I looked at the tickets and realised that the face value of the tickets
:04:46. > :04:51.was about nearly half the price of what I paid for them. That is a hell
:04:52. > :04:54.of a difference. So what are the rules protecting the buyers from
:04:55. > :05:00.paying over the odds? The simple fact is there aren't any. The
:05:01. > :05:04.secondary ticketing websites do not think to limit the amount to beat
:05:05. > :05:10.goes on sale for, so prices can be breathtaking. Like this ?90 ticket
:05:11. > :05:17.for the last night of the Proms. It is available on StubHub for ?1950.
:05:18. > :05:22.All this, ?232 Wimbledon final ticket on Seatwave. It's on sale for
:05:23. > :05:25.almost 12 brand, including a sizeable booking fee. If you are
:05:26. > :05:33.beginning to think this sounds just like touting then you'd be right,
:05:34. > :05:35.but touting is only illegal for football matches. For anything else
:05:36. > :05:39.you can't be prosecuted for selling or buying a ticket at an inflated
:05:40. > :05:41.price. You could argue that the people that resell tickets, whether
:05:42. > :05:47.they are ticket touts or genuine fans, are merely entrepreneurs. Is
:05:48. > :05:52.there really a difference between selling a ticket and a second-hand
:05:53. > :05:55.car? Actually, there is because some of the tickets out there are sold at
:05:56. > :06:02.a low price for a very deliberate reason. The National Theatre sells
:06:03. > :06:05.some of their tickets at a reduced price to ensure their shows are
:06:06. > :06:10.accessible to everyone. They are able to do this through government
:06:11. > :06:15.funding, with money from you and me. But in many cases it is ticket touts
:06:16. > :06:18.who actually benefit, buying up subsidised tickets and then flogging
:06:19. > :06:24.them on the secondary market for a huge profit. It's incredibly
:06:25. > :06:28.frustrating, that it's those tickets which are often the ones being sold
:06:29. > :06:31.at multiples of their face value. Crucially pricing out the people
:06:32. > :06:36.that we really want to be able to come and take advantage of those
:06:37. > :06:41.tickets. Consumer law does insist that customers are at least told
:06:42. > :06:45.their ticket's original face value, but we found evidence that viagogo
:06:46. > :06:48.sometimes don't do that. Like with these VIP tickets for Wimbledon,
:06:49. > :06:54.which means they could be breaking the law. But some people will always
:06:55. > :06:59.be willing to pay over the odds if it means they are able to go to an
:07:00. > :07:05.otherwise sold-out event. But even that isn't guaranteed if you use the
:07:06. > :07:11.secondary market. Bernadette paid ?387.55 on viagogo, more than ?200
:07:12. > :07:16.more than the asking price for her son and three friends to see their
:07:17. > :07:20.favourite band, the Arctic Monkeys. When they hadn't arrived with a week
:07:21. > :07:24.to go she got on the phone. They casually said the reason they hadn't
:07:25. > :07:28.contacted me was because they didn't have any tickets for me. I was
:07:29. > :07:34.going, excuse me, I don't think you can say that. You took my money in
:07:35. > :07:38.July, where are the tickets? The tickets never arrived and Bernadette
:07:39. > :07:44.and Sean had to get a refund. Not so much viagogo, more no-no. So why
:07:45. > :07:48.didn't the tickets arrive? Perhaps the seller never had hold of them in
:07:49. > :07:51.the first place. You see, some people advertise tickets they never
:07:52. > :07:58.have, hoping to find a buyer and then managing to get hold of some at
:07:59. > :08:02.a later date. But often they don't. It's called speculative ticketing.
:08:03. > :08:06.And it is a practice the secondary market routinely allows to happen.
:08:07. > :08:10.There are no checks in place to make sure the sellers on their site
:08:11. > :08:16.actually have the tickets they are offering. Or if they did that are
:08:17. > :08:18.genuine. Roy Lucas bought a pair of tickets from viagogo for some
:08:19. > :08:27.friends to accompany him and his wife to see a violinist. The
:08:28. > :08:32.expected good concert seats were musical chairs. As I got there there
:08:33. > :08:37.were two the people in the seat. The tickets were being shuffled around,
:08:38. > :08:41.checking this and that. Then another two people arrived. It turned out
:08:42. > :08:46.three different couples had been sold tickets for the same set of
:08:47. > :08:49.seats. I was spitting blood. In the end they were told they had to buy
:08:50. > :08:53.new tickets because the venue thought it likely they will all
:08:54. > :08:58.counterfeit. Roy got his money back from viagogo but he feels that isn't
:08:59. > :09:06.the point. They shouldn't have been on sale on the site in the first
:09:07. > :09:08.place. Yet secondary market obliged to ensure the tickets you are buying
:09:09. > :09:13.real. And that means fake tickets are a serious problem for all types
:09:14. > :09:16.of events. We've seen a massive escalation in the numbers of
:09:17. > :09:22.counterfeit and invalid tickets sold through so-called safe platforms.
:09:23. > :09:27.From March to December last year we saw 3600 people turn up at the O2
:09:28. > :09:31.having purchased invalid tickets through these sites. So using
:09:32. > :09:36.secondary ticket selling websites seems risky. I could end up
:09:37. > :09:40.massively overpaying for tickets, buying ones that never arrived or
:09:41. > :09:46.being turned away from events because my tickets are fake. And
:09:47. > :09:58.that means I could end up getting a lot less than I bargained for. Well,
:09:59. > :10:01.all of the companies featured in our film say they provide a safe
:10:02. > :10:06.marketplace and guaranteed refunds or replacements in cases of fraud or
:10:07. > :10:08.tickets not arriving. Seatwave and StubHub say they don't support a cap
:10:09. > :10:13.on ticket prices and that many tickets on their side self or below
:10:14. > :10:17.face value. They point out that most sellers only receive payment after
:10:18. > :10:24.the event and, as a result, claim that fraud is where. StubHub says
:10:25. > :10:26.tickets on sale for vastly inflated prices are already bought. Although
:10:27. > :10:31.speculative ticketing is outlawed on their site, it's impossible for them
:10:32. > :10:39.to check every sale. Joining me now from viagogo, about which we
:10:40. > :10:46.received the most complaints, is the operation manager Ed Parkinson. Your
:10:47. > :10:52.company operates in 100 countries. That's right. All over the world.
:10:53. > :10:58.Have you got a family? I have two children. What is their favourite
:10:59. > :11:02.event to go to? Theatre shows at Christmas. Supposing your family got
:11:03. > :11:07.to the theatre and there were ten people for former proceeds. They'd
:11:08. > :11:11.be very disappointed, but that's exactly why we founded viagogo. We
:11:12. > :11:14.provide access to tickets with a guarantee of customer service. But
:11:15. > :11:17.in a company that is global, dealing with millions of customers every
:11:18. > :11:21.week, there will be occasions when things don't go as planned. But I
:11:22. > :11:26.think it's a measure of companies to see what you do about it and deal
:11:27. > :11:30.with it. What checks do you put in place? Millar we do a lot to check
:11:31. > :11:34.sellers and buyers in our marketplace. Anyone has to register
:11:35. > :11:37.their credit card. We can charge them at things go wrong and we don't
:11:38. > :11:42.take them until the buyer has successfully been to the event. You
:11:43. > :11:47.can't make money selling fake and fraudulent tickets on viagogo. We
:11:48. > :11:55.went about putting a ticket for eight fake concert on your site are
:11:56. > :11:59.absolutely no checks. What we do... You would have had to put your
:12:00. > :12:02.credit card information in there. We would track that ticket. If you
:12:03. > :12:06.didn't deliver it we would step in, find a replacement ticket for that
:12:07. > :12:10.buyer and get another ticket for them. That didn't happen with the
:12:11. > :12:15.Arctic Monkeys. You still haven't told the people that there were no
:12:16. > :12:18.tickets for them. We are very sorry about those particular cases, it is
:12:19. > :12:29.never acceptable to let someone down. But we looked for tickets but
:12:30. > :12:32.minute couldn't find them. We always give people a full refund. We go
:12:33. > :12:35.above and beyond that. Why do you keep the money for so long? The
:12:36. > :12:37.Rugby World Cup in September, if I book now you'd hang onto the money
:12:38. > :12:43.until the last minute. We don't pay sellers for tickets... Why don't you
:12:44. > :12:46.hang onto the tickets? We send tickets out as soon as they enter
:12:47. > :12:50.the market. The Rugby World Cup tickets will come out next year. But
:12:51. > :12:55.if we had the tickets earlier we would find out whether they were
:12:56. > :12:58.real or not. We are on the side of the consumer, we put fraud checks in
:12:59. > :13:01.place and guarantee customers get what they paid for. We make sure if
:13:02. > :13:05.something goes wrong that we step in. In the worst case, we will give
:13:06. > :13:11.a full refund and additional compensation. Would you like someone
:13:12. > :13:14.to clean up your industry to stop this happening? We have done a huge
:13:15. > :13:17.amount to clean up the industry. Customers are getting much better
:13:18. > :13:24.service from us than the good old days of standing out in the rain
:13:25. > :13:29.waiting for a guy in a rain jacket. So you still don't know if the
:13:30. > :13:33.tickets are fake? Fake tickets are extremely unusual on our platform.
:13:34. > :13:38.We invest millions getting rid of these fraudsters and we will stamp
:13:39. > :13:43.them out. Half term is almost upon us and that means holiday prices, as
:13:44. > :13:46.usual, are set to rocket. Simon Calder is here with some very clever
:13:47. > :13:50.suggestions about how to get away for less. If you've got any
:13:51. > :13:55.questions for Simon, send them to us now and we will answer as many as
:13:56. > :13:56.possible. E-mail us at watchdog@bbc.co.uk or you can use
:13:57. > :14:11.Twitter using #askwatchdog. Coming up, FIFA 14, a fantasy
:14:12. > :14:19.football game, but this nine-year-old old run up a huge
:14:20. > :14:23.bill. Lots has changed since the 1970s. The emergence of e-mail means
:14:24. > :14:27.that instead of the troublesome first post before breakfast and then
:14:28. > :14:31.the mid-morning second post, we can now relax with just one daily
:14:32. > :14:35.delivery which arrives in time for lunch. But some things still need a
:14:36. > :14:36.bit of work. There now follows a public information film designed to
:14:37. > :15:05.scare you rigid just before bedtime. What is going on here? You are an
:15:06. > :15:09.old lady, had you not? And this chap is a salesman, by the look of him.
:15:10. > :15:13.Let me guess, he is trying to sell you something which you might want
:15:14. > :15:19.but you would like time to think about. Hold on, this is making him
:15:20. > :15:23.angry, which is not what he was like two hours ago when he first
:15:24. > :15:30.arrived. He seemed so nice then, . Complements. Even should you
:15:31. > :15:35.pictures of his favourite force. He is not so friendly anymore. -- his
:15:36. > :15:39.favourite horse. Would you do anything to make him leave? Even
:15:40. > :15:43.paying him a cheque to get him out of the door? That will not be
:15:44. > :15:49.necessary. Sling your hook. And relax. Unfortunately, we cannot,
:15:50. > :15:55.because despite decades of campaigning and legislation to
:15:56. > :16:01.prevent it, old ladies are still being pressure sold to buy men in
:16:02. > :16:09.cheap seats. Don't go anywhere, we will need you. It gives me no
:16:10. > :16:15.pleasure whatsoever to introduce you to Great British Mobility, which is
:16:16. > :16:21.the trading name for this group, which specialise in adjustable beds
:16:22. > :16:29.and recliner armchairs. They are based near Weston-super-Mare and run
:16:30. > :16:35.by for directors. Their sales men are on the loose across the country.
:16:36. > :16:40.William and Janet were given a free demo. This is their granddaughter.
:16:41. > :16:45.He brought the chair in for them to try out, he did not leave for two
:16:46. > :16:52.hours, he would not leave without a sale. They felt pressured into
:16:53. > :16:59.buying the Che. The salesman wanted them to buy two reclining chairs for
:17:00. > :17:03.?4500. They said they felt pressured into paying the full amount that
:17:04. > :17:07.very day. I was very disappointed he had gone into the house and put the
:17:08. > :17:13.seal through without giving them time to think about what they were
:17:14. > :17:18.actually wanting. When she complained, the company agreed to
:17:19. > :17:23.rip up the cheque but it left Janet very shaken and indeed. She was very
:17:24. > :17:27.upset, she lost a lot of sleep over it. I think it is disgraceful. One
:17:28. > :17:38.can understand why. We called them it. I think it is disgraceful. One
:17:39. > :17:41.out to a house filled with tiny cameras. This is a different
:17:42. > :17:46.representative and he is here to give us a free home demo. That means
:17:47. > :17:53.there are no strings attached, and who am I to doubt? Look at me, open
:17:54. > :17:57.mind, anything can happen. I settle to watch proceedings with this
:17:58. > :18:10.expert. Malcolm sets up his demo chair and
:18:11. > :18:14.measures the actress but it is not long before the questionable claims
:18:15. > :18:22.begin. This looks like an armchair, it is actually designed to keep your
:18:23. > :18:24.health as good as possible. It is getting concerning because he is
:18:25. > :18:32.talking up the health benefits of this chair, this will do something.
:18:33. > :18:37.This is an in-built Massad system, it stimulates the blood, it gets
:18:38. > :18:44.oxygen into it. It is like going from what. Now he is saying this
:18:45. > :18:51.chair will be like going for a walk. That is not true. Malcolm also lies
:18:52. > :18:55.by seeing the foam helps to circulate your blood and that the
:18:56. > :19:00.mass search function can and pain. The medical mischief gets worse.
:19:01. > :19:05.Eleanor tells him she has a bad back. The doctor said I should sit
:19:06. > :19:10.with my back upright. I am not contradicting your doctor, but this
:19:11. > :19:15.chair is supporting you, the doctor is saying you need to be supported.
:19:16. > :19:19.He is not contradicting the doctor but he is redefining what the doctor
:19:20. > :19:24.is telling her, I do not know on what basis he can give that advice.
:19:25. > :19:27.When I have aches and pains I go to the doctor and NIC can second
:19:28. > :19:38.opinion from a cheer salesman. That is the magical health powers. --
:19:39. > :19:49.then I seek. That cheer would cost you ?3000. Hold on, this much for a
:19:50. > :19:55.chair? It would mean a steering wheel and fought fires if it was
:19:56. > :20:01.that race. Can I sleep on it? Give me time to think about it. It is
:20:02. > :20:09.reasonable but Malcolm is having none of it. We will try to get to a
:20:10. > :20:14.conclusion today. To be honest, my mind is confused with all the
:20:15. > :20:20.options. Malcolm tries desperation tactics, offering to pay the ?700
:20:21. > :20:28.cost of the mass search function himself. But Eleanor still insists
:20:29. > :20:33.she needs time to think and tells him so on 16 occasions. Malcolm
:20:34. > :20:41.responds by giving her the silent treatment. We will time it.
:20:42. > :20:57.We cannot make you watch all of it, but trust me, it is awkward.
:20:58. > :21:04.Is the speed of delivery... He has finally said something! His final
:21:05. > :21:10.role of the dice is the good old-fashioned guilt trip. Every time
:21:11. > :21:17.I jumped in that vehicle, it is a cost. To come back is a cost. This
:21:18. > :21:20.does not feel like there is no obligation, it feels like, I have
:21:21. > :21:26.spent money to see you and we should do this deal. Sensing he is beaten,
:21:27. > :21:33.Malcolm finally packs his bags and leaves. So far, Great British
:21:34. > :21:39.Mobility have lied to us, made medical Muppets of us and given us
:21:40. > :21:44.the silent treatment, yet we are still curious about the chairs. We
:21:45. > :21:51.asked Malcolm round but this time we will seal the deal. Next, Disneyland
:21:52. > :21:57.Paris, which promises to make dreams come true, but not if you book early
:21:58. > :22:00.to stay at one of their seven luxury hotels this summer, because you
:22:01. > :22:06.might have been told it is currently a building site and you will get is
:22:07. > :22:13.a bed and a temporary restaurant. -- might not have been told. Disneyland
:22:14. > :22:16.Paris is the most visited holiday destination in Europe, many go to
:22:17. > :22:22.visit the seven hotels the Disney company run on site, including this
:22:23. > :22:32.one with its 100 and -- 1098 rooms. There is Rand 1920s decorations. --
:22:33. > :22:38.grand. It seems fabulous on paper but I have come to see a family
:22:39. > :22:43.whose summer holiday is shaping up to be anything but the dream
:22:44. > :22:50.experience promised in the adverts. Meet the family, Rachel, Trevor,
:22:51. > :22:54.Isabella, Daniel and Sam. A year ago, they booked a holiday for this
:22:55. > :23:03.coming June. They will leave in five weeks. We want it to be special. We
:23:04. > :23:10.are betting on Disney. Did you choose this club in particular?
:23:11. > :23:17.Absolutely, for us, it has everything, the outdoor pool and the
:23:18. > :23:26.indoor. It had lovely restaurants, and somewhere I could have a
:23:27. > :23:31.Jacuzzi, sauna, and my husband could go to the gymnasium. That is why the
:23:32. > :23:38.family were happy to spend ?2078 on their holiday. When they booked it
:23:39. > :23:40.they were told the club was undergoing maintenance but were
:23:41. > :23:46.assured that this work would have been completed in advance of their
:23:47. > :23:53.trip in June. The family paid the money, sat back, and thought nothing
:23:54. > :23:59.more of it. A friend of mine at if they could join us, I said we were
:24:00. > :24:04.staying there, they looked it up, and said, there are no facilities
:24:05. > :24:12.available. -- requested to join us. Friend was right, that renovation
:24:13. > :24:16.work had massively overrun and was not expected to be completed until
:24:17. > :24:23.the end of October, but nobody told the family. Disney didn't tell you?
:24:24. > :24:27.They did not contact us, I had no idea what was going on. I was under
:24:28. > :24:33.the illusion I would be turning up at the hotel, everything would be
:24:34. > :24:38.brand-new. Disney said they contacted the travel agent and the
:24:39. > :24:41.news was not passed on, but why could Disney not do it themselves
:24:42. > :24:47.and why did they act so badly when it came to putting the situation
:24:48. > :24:51.right? When the family discovered what had happened they contacted the
:24:52. > :24:55.travel agent and the requested to be moved to a similar room at another
:24:56. > :25:00.Disney hotel, but Disney said they had no availability elsewhere,
:25:01. > :25:03.leaving them with three options, take a refund and disappoint the
:25:04. > :25:11.kids by cancelling the holiday, spend more money upgrading to a more
:25:12. > :25:16.expensive room, or make do with the current one. If they did that, what
:25:17. > :25:18.kind of experience would they get for the money? I headed off to find
:25:19. > :25:34.out. First impressions, the hotel looks
:25:35. > :25:41.impressive, but what about when you get up close? There are two
:25:42. > :25:47.restaurants, both are supposed to be lovely, so we will go and check them
:25:48. > :25:52.out. Restaurant number one is boarded up, closed for
:25:53. > :25:58.refurbishment. Restaurant number two, lines are down, it is also
:25:59. > :26:02.shot. You can still get food on site but only from this makeshift
:26:03. > :26:08.restaurant set up in the convention centre. Not exactly the lakeside
:26:09. > :26:23.view you would expect. One of the hotel's big attractions
:26:24. > :26:30.is the huge indoor -outdoor swimming pool, but as you can see, it is a
:26:31. > :26:32.building site, as is the entertainment centre. They are
:26:33. > :26:36.supposed to have arcade machines here, but as you can see, it is very
:26:37. > :26:48.much work in progress. Remember the Jacuzzi and gymnasium
:26:49. > :26:52.they were looking forward to after a tiring day at the theme park? Also
:26:53. > :26:59.shut. What have we learned? If you come here between now and October
:27:00. > :27:04.you will find no restaurants, no swimming pool, no facilities and a
:27:05. > :27:12.whacking great Bill to switch hotels and get the facilities you have paid
:27:13. > :27:18.for. Our Disney taking the Mickey? Unsurprisingly the family opted not
:27:19. > :27:21.to stay there, and they paid the money to move to a different hotel.
:27:22. > :27:28.That is not to say they completely lost out. Some compensation was
:27:29. > :27:34.offered. ?50 voucher to spend in the park. Fantastic. In the end, to make
:27:35. > :27:43.sure the kids had their dream holiday, we moved to another hotel,
:27:44. > :27:51.but we paid more money. We have fought out -- spent another 17
:27:52. > :27:55.hundred -- 1700 quid. The travel regulations give you specific
:27:56. > :27:58.rights. When an organiser makes a change the customer should not be
:27:59. > :28:01.expected to pay more because they have paid for the holiday and a
:28:02. > :28:04.change the customer should not be expected to pay more because they
:28:05. > :28:06.have paid for the holiday they won did. If the organiser makes a change
:28:07. > :28:12.changes forehead -- pays for it. Oh do you feel you have been treated?
:28:13. > :28:15.Appallingly. It is shocking, the company advertising dreams coming
:28:16. > :28:28.true letting people down like that. That is a report on one family's
:28:29. > :28:33.story. We have heard from many more disappointed Disney customers. They
:28:34. > :28:39.disagree with our legal advice, saying they have fully complied with
:28:40. > :28:43.travel regulations, and if the only other accommodation is more
:28:44. > :28:48.expensive, the guest must pick up the tab. In a nutshell, it takes
:28:49. > :28:52.away the swimming pools, the sauna, the gymnasium, the games room, and
:28:53. > :28:57.wants you to pay more to get them back. Disney claims it offered
:28:58. > :29:03.everybody the chance to cancel and all travel agents were made aware
:29:04. > :29:08.the building work was overrunning. That message clearly did not get
:29:09. > :29:08.through. Disney said it regrets any disappointment and is trying to
:29:09. > :29:19.limit disruption. Some hope. It will be at home in England and
:29:20. > :29:23.Wales and most of the prices will shoot up. Is it possible to cheat
:29:24. > :29:30.the system? Simon Calder is here for a masterclass.
:29:31. > :29:40.Simon, travel teacher, welcome. We know what happens, at term comes
:29:41. > :29:45.along, prices go through the roof. Are these companies profiteering?
:29:46. > :29:49.They are not, because for most of the year they trade at a loss, but
:29:50. > :29:55.come the school holidays there will be a surge in demand, they can put
:29:56. > :30:05.the prices up and turn a profit. So it is economics? It certainly is.
:30:06. > :30:10.You have some tips for us. School Vase out. On Friday night I'll be
:30:11. > :30:14.waiting at the school gates, bags all packed, ready to go straight to
:30:15. > :30:17.the airport. That's because I know you are going to pay far less on a
:30:18. > :30:24.Friday night than on the Saturday, when everybody wants to travel. How
:30:25. > :30:28.much? On the 18th of July, flying from Gatwick to Malaga. That's the
:30:29. > :30:32.day that English schools break up. You will save at least ?36 compared
:30:33. > :30:40.with the lowest budget airline flight the following day. Hint
:30:41. > :30:43.number two. This one I call cross-country. It simply takes
:30:44. > :30:47.advantage of the fact that the holiday dates are different in
:30:48. > :30:50.different parts of the UK, in particular between Scotland and
:30:51. > :30:54.England. Scottish family, early July, schools that have broken up
:30:55. > :30:57.but they happened in England. If you are prepared to travel south to
:30:58. > :31:06.Newcastle or Manchester, you could save a fortune. At the end of August
:31:07. > :31:10.the opposite applies. How much is a fortune? A trip to the Algarve, the
:31:11. > :31:14.Scottish family that goes to Manchester airport could save up to
:31:15. > :31:20.?400. Going north at the end of August, a family from Manchester
:31:21. > :31:28.going to Glasgow up to ?700. That more than makes up a train fares and
:31:29. > :31:33.petrol. Hint three. Business studies. What I mean by this is if
:31:34. > :31:36.the fares to your holiday destination save Venice or the Costa
:31:37. > :31:40.del Sol look too high, have a look at a nearby city that is normally
:31:41. > :31:44.used by business travellers, something like Milan for Venice or
:31:45. > :31:49.Madrid for Malaga. That's a long distance between Malaga and Madrid,
:31:50. > :31:56.how do I get there? Let's look at the savings, ?304 to Malaga, ?197 to
:31:57. > :32:01.Madrid. But you will only pay ?50 or so for a high-speed train if you
:32:02. > :32:06.book good and early. Glide through the Spanish countryside and save a
:32:07. > :32:10.fortune along the way. Simon will be staying with us through the show to
:32:11. > :32:15.answer your travel problems. Details of how to send your questions are on
:32:16. > :32:25.screen now. Still to come... Beattie Openreach ordered to fix your phone
:32:26. > :32:27.within two days. Really? We are back with Great British Mobility of
:32:28. > :32:30.Weston-super-Mare. Not to be confused with other companies who
:32:31. > :32:42.leave long and awkward silences during their sales pitch.
:32:43. > :32:49.We've invited salesman Malcolm back for a second visit, only this time
:32:50. > :32:55.we've got our wallet at the ready. Yes, we've decided to buy one of the
:32:56. > :32:59.chairs. Malcolm is back to seal the deal. We've opted for a model called
:33:00. > :33:03.the Cheltenham. But instead of paying more than three grand to get
:33:04. > :33:07.it made-to-measure, we buy one that Malcolm says has already been made
:33:08. > :33:15.up in the factory. And we buy it for the knock-down price of, wait for
:33:16. > :33:20.it, ?2200. Look at it all. Thanks for your business. No, Malcolm,
:33:21. > :33:23.thank you! Five days later and the most expensive chair that I or
:33:24. > :33:31.anyone else I know has ever bought arrives in all its glory. But is
:33:32. > :33:36.this a technological wonder seat? To find out, Simon Biddulph, from the
:33:37. > :33:38.British standards committee for rising and recline chairs. I think
:33:39. > :34:00.you sounds like the man for the job! Well, I've had a quick look at the
:34:01. > :34:03.chair and it looks pretty much representative of what's available
:34:04. > :34:07.on the market at the moment. You can buy them from high street furniture
:34:08. > :34:12.stores or mobility outlets. It is pretty much one of the mill. They
:34:13. > :34:16.claim it is being made in the UK. What is the truth? The frame
:34:17. > :34:21.definitely is. The actuation system, as far as I'm aware, is made
:34:22. > :34:31.in China. How much would you expect to spend on a chair like this? 500,
:34:32. > :34:37.600, 700 or ?800. We paid ?2200 for it. Really? It's a lot of money for
:34:38. > :34:44.this type of chair. It doesn't make any sense at all. No, I believe it's
:34:45. > :34:47.grossly overinflated. All we've seen so far is the handiwork of just one
:34:48. > :34:54.salesman. The one we really want to see in action is the guy who sold to
:34:55. > :35:00.Jody's grandparents. What was his name? It was Nick. Wouldn't it be
:35:01. > :35:04.great if we could call Nick out for a free, no obligation home
:35:05. > :35:10.demonstration with one of our stooges and find out exactly how he
:35:11. > :35:14.works? Nick from Great British Mobility. I love it when that
:35:15. > :35:18.happens! Yes, it's a new house and Nick Edmonds, who dealt with
:35:19. > :35:24.Jodie's grandparents, is knocking on the door. Katie, she's back and
:35:25. > :35:28.raring to stooge. There is, however, a slight hiccup. You see, its band
:35:29. > :35:32.practice tonight, but luckily the boys have agreed I can keep an eye
:35:33. > :35:37.on the seedings and comment musically wherever appropriate.
:35:38. > :35:40.Please call me Nick. Mick kicks off by talking us to the different
:35:41. > :35:47.chairs Great British Mobility have on offer. The parts and components
:35:48. > :35:53.are British, they are not Chinese or Malaysian. What was it that Simon
:35:54. > :36:01.Biddulph said? The actuation system was made in China. That's not true.
:36:02. > :36:09.Therefore, Nick is potentially... # Breaking the law!
:36:10. > :36:12.The commercial practice is misleading if it contains false
:36:13. > :36:16.information and it causes or is likely to cause the average consumer
:36:17. > :36:22.to take a transactional decision he would not have taken otherwise. We
:36:23. > :36:27.are an hour into the demonstration and Nick still hasn't mentioned the
:36:28. > :36:34.cost. How much do these chairs come out at? She's just asked for the
:36:35. > :36:40.price. We should know any moment now. Any minute now... No, no. You
:36:41. > :36:51.see, Nick doesn't tell us for almost another half an hour. 2780. That's a
:36:52. > :36:55.lot of money. And when Katie says she's unsure she wants to spend
:36:56. > :36:59.almost three grand on a chair, Nick deploys the favourite tactic of the
:37:00. > :37:04.pressure seller. The old, call-back to the office on the off chance we
:37:05. > :37:09.can do you a special deal routine. Sure enough, he's now miraculously
:37:10. > :37:13.able to drop the price to ?2200, or offer an off-the-shelf version of
:37:14. > :37:18.the same chair for ?2000. We've got you fantastic price. We know that's
:37:19. > :37:26.not a fantastic price. Therefore he is...
:37:27. > :37:30.# Breaking the law! Let me refer you to schedule one
:37:31. > :37:33.paragraph 18, passing on materially inaccurate information on market
:37:34. > :37:38.conditions or on the possibility of finding the product with the
:37:39. > :37:42.intention of inducing the consumer to acquire the project at conditions
:37:43. > :37:47.less favourable than normal market conditions. Now Catherine needs to
:37:48. > :37:51.tell Nick that she wants time to think it over. Remember Malcolm?
:37:52. > :37:57.Eleanor was sure she wanted to buy today 16 times before we got the
:37:58. > :38:02.message. How about Nick? I'm sorry, I can't make an instant decision
:38:03. > :38:08.today. Well, it's not instant, is it? It's not instant because of the
:38:09. > :38:13.work we've done today. It feels instant to me. Maybe I should think
:38:14. > :38:18.about it a bit more. I don't want to make the wrong decision. I don't
:38:19. > :38:23.want to rush into anything. It's a new PB. Katie has said she is unsure
:38:24. > :38:29.needs time to think 31 times before Nick finally gives up. I don't know
:38:30. > :38:34.what you are going to think about. Wait, wait. High-pressure sales in
:38:35. > :38:39.and of themselves are not against the law. However, Nick was invited
:38:40. > :38:46.into her home on the basis of a free, no obligation home
:38:47. > :38:48.demonstration. Therefore his overall presentation was deceptive and
:38:49. > :38:53.breaching regulation five of the consumer protection for unfair
:38:54. > :38:57.trading regulations 2008. And that means he is...
:38:58. > :39:08.# Breaking the law! And after almost two and a half
:39:09. > :39:19.hours, Nick finally gives up and leaves. So, two salesman, two
:39:20. > :39:24.badgering, high-pressure sales pitches. Clearly, they are a company
:39:25. > :39:25.we need to talk to. Possibly with a bit of accompaniment. See you next
:39:26. > :39:37.week, guys. That's a bit harsh. Anyway, we are
:39:38. > :39:41.rocking and rolling our way to a bust up with Great British Mobility,
:39:42. > :39:45.to let them know that pressure selling to old folk needs to become
:39:46. > :39:52.a thing of the past. We will be turning it up to 11 in about ten.
:39:53. > :39:56.Next, FIFA 14, the biggest selling football game on the market. If you
:39:57. > :40:00.have a child with a PlayStation or Xbox, you almost certainly have a
:40:01. > :40:07.copy. Then again, it's not just children who play it. Sorry, I'm
:40:08. > :40:13.about to win the Champions League with Accrington Stanley. Accrington
:40:14. > :40:22.Stanley, who are they? IN A LIVERPUDLIAN ACCENT: Exactly! I'm
:40:23. > :40:26.taking Accrington Stanley back to the big time. It lets you turn the
:40:27. > :40:31.lowliest clubs into world beaters. They come in special "player packs"
:40:32. > :40:34., which you can earn if you are good that the game or you can buy them.
:40:35. > :40:40.But you can't pick them, you only find out what your players are after
:40:41. > :40:43.you open the packs. The player packs start at 79p, so how come some
:40:44. > :40:48.customers are finding themselves with bills of nearly ?1500. Player
:40:49. > :40:52.packs are the key to building the ultimate fantasy team in FIFA 14.
:40:53. > :41:01.And to gamers, netting the best players in the world is a very big
:41:02. > :41:09.deal indeed. Messi! No, why has this happened? It is often parents who
:41:10. > :41:14.are actually paying for these packs. My son loves playing FIFA, so I must
:41:15. > :41:19.dash back I was persuaded to buy his first play packs using my debit
:41:20. > :41:23.card. But what I didn't realise is that PlayStation and Xbox keep hold
:41:24. > :41:27.of your card details. So all my son had to do was hit confident purchase
:41:28. > :41:31.while he was playing and, hey presto, my card was charged again
:41:32. > :41:37.completely without my knowledge. And, by the way, before I got wind
:41:38. > :41:41.of the fact that he'd run up a ?79 bill. And I'm just one of dozens of
:41:42. > :41:47.parents we've heard from you been caught out in this way. And it's not
:41:48. > :41:51.surprising. Making repeated purchases is remarkably easy. There
:41:52. > :41:54.is remarkably easy. There's no password codes, no messages to
:41:55. > :41:59.double check you want to make the purchase. You just select the item
:42:00. > :42:03.you want and press confirm. The process is so simple that for many
:42:04. > :42:07.kids playing the game it is not obvious you are making an actual
:42:08. > :42:12.financial transaction. Just ask Henry and his mum, Fran. Henry, why
:42:13. > :42:19.do you love playing FIFA so much? I get to play with my friends on it.
:42:20. > :42:23.It's really fun because my friends got really good players in packs and
:42:24. > :42:28.I wanted to get those players as well. Did it ever occur to you to
:42:29. > :42:35.think that you were spending real money? No, I didn't. How shocked
:42:36. > :42:40.were you when you found out? Vary. Fran, you were never at any point,
:42:41. > :42:45.while Henry was buying these packs, prompted to re-enter your card
:42:46. > :42:50.details or anything? Nothing at all. It's made so easy for children, just
:42:51. > :42:54.at the click of a button they have access to your bank account. My son
:42:55. > :43:02.racked up ?79, but that was just in an afternoon. Over six weeks, what
:43:03. > :43:08.did Henry cost you? ?1500. Did you have any idea this was happening?
:43:09. > :43:13.Non-whatsoever, we'd never bought him a single pack. When I entered my
:43:14. > :43:17.debit card details, I knew it was the paper player packs. But for Fran
:43:18. > :43:21.and other parents to Britain to us, that wasn't the case. Because they'd
:43:22. > :43:27.used their credit cards to sign up for something else entirely, either
:43:28. > :43:30.Xbox live or PlayStation plus. These are the consoles online subscription
:43:31. > :43:37.services that let you play against other gamers via the internet. It's
:43:38. > :43:40.outrageous that they could... We agreed to sign up for one thing and
:43:41. > :43:44.they continued to use our card or other payments without our
:43:45. > :43:47.knowledge. And it is an easy thing to get caught out by because you
:43:48. > :43:52.might have signed up to those services a long time before. David
:43:53. > :43:58.Porter, from the Shetlands, has been an Xbox owners since 2009. He bought
:43:59. > :44:02.his son FIFA 14 last September. Two months later he got his credit card
:44:03. > :44:12.bill. I opened it and there were four pages. It was all Xbox, Xbox.
:44:13. > :44:15.The total came to be ?1260. Once again, Microsoft were taking the
:44:16. > :44:20.payments for the player packs from the credit card he'd used to sign up
:44:21. > :44:27.to Xbox Live. But here's the thing, he'd done that over four years ago.
:44:28. > :44:30.To me, it was a subscription that would keep on being renewed on a
:44:31. > :44:34.year-to-year basis. I didn't think for a minute you would be able to
:44:35. > :44:38.purchase, certainly not spend this amount of money. This is
:44:39. > :44:42.consistently happening on both the PlayStation and the Xbox. And the
:44:43. > :44:46.fact they retain the right to do this isn't exactly spelled-out.
:44:47. > :44:52.These are the terms and conditions for Microsoft and Sony's online
:44:53. > :44:56.services. Both over 6000 words long, both with complicated
:44:57. > :45:01.statements buried deep within, stating that they retain the right
:45:02. > :45:07.to charge but other services besides the ones you've already signed up
:45:08. > :45:11.for. They are not exactly spelling it out. There is a way to let both
:45:12. > :45:15.Microsoft and Sony know that the person playing isn't an adult and
:45:16. > :45:19.therefore shouldn't be treated as such. There are parental controls
:45:20. > :45:24.that you can use to set up restricted accounts for children or
:45:25. > :45:28.teenagers. But, as Peter and his son, James, found out, even after
:45:29. > :45:34.taking those precautions you can still fall foul of FIFA 14. I was
:45:35. > :45:40.meticulous about setting up 18 account on the Xbox, on the
:45:41. > :45:43.expectation that the key system default would be purchase
:45:44. > :45:50.protection, not accessing inappropriate content and the like.
:45:51. > :45:53.We paid for the Microsoft Xbox Live account and played. But it made no
:45:54. > :46:00.difference because Peter, too, received a shock bill. There was
:46:01. > :46:05.over ?1200 of Xbox transactions within a 14 or 15 day period. When
:46:06. > :46:08.Peter went back to check the parental controls he discovered that
:46:09. > :46:13.even if you set up a team account, the default setting is still to
:46:14. > :46:17.allow a parent's credit card to be charged for endgame purchases. You
:46:18. > :46:22.have to deselect that option to prevent your child spending your
:46:23. > :46:26.money. This is a 21st-century gaming system but the parental controls,
:46:27. > :46:35.the access, the logic, it's just not good enough. EA sports said they are
:46:36. > :46:40.looking to improve clarity over purchases in all their games. Xbox
:46:41. > :46:45.says it is clear that real money is being spent when you buy the packs.
:46:46. > :46:49.They note that one of the people in the film received a partial refund
:46:50. > :46:53.and apologises and says they will improve how they handle complaints.
:46:54. > :46:57.They recommend using other payment types such as gift cards is to stop
:46:58. > :47:07.your card being used for unauthorised payments. They suggest
:47:08. > :47:12.setting up a child account and activating e-mail alerts. Keep your
:47:13. > :47:19.stories coming in. Here are more? -- you are more: BT Openreach has been
:47:20. > :47:23.warned by Ofcom overtaking too long to fix faults and carry out
:47:24. > :47:31.installations. Last year we reported on how this street was left with no
:47:32. > :47:36.access for two months. BT will have two working days to complete 80% of
:47:37. > :47:42.all working repairs reported to them. They will have 12 days to get
:47:43. > :47:46.appointments for new customers. If they fail, they could get fined.
:47:47. > :47:53.They are hiring 1600 new engineers but will this improve things? Let us
:47:54. > :47:57.know, if your Internet is working, that is. If you are going somewhere
:47:58. > :48:07.warm this half term you might to think twice about what sun lotions
:48:08. > :48:13.to pack. Six suntan lotions were selected by a consumer magazine, and
:48:14. > :48:18.these three, the most expensive on the list, all failed. Results
:48:19. > :48:25.indicated they are just factor 25 or below. They stand by the products,
:48:26. > :48:30.claiming in their own test the match the levels of factor 30. Just be
:48:31. > :48:42.careful, try not to get burnt. This week, Ted too-mac was hit with the
:48:43. > :48:47.largest ever penalty -- e.ON was hit with the largest ever penalty for a
:48:48. > :48:52.power supply in the UK. They were given it for mis-selling because
:48:53. > :48:56.information has routinely been given out to customers. On top of the
:48:57. > :49:00.fine, they have been ordered to pay compensation which could cost them
:49:01. > :49:04.?8 million. Here is something you don't hear often. We are devastated,
:49:05. > :49:34.absolutely occasions. He and his company need
:49:35. > :49:40.to know the behaviour is not access the ball. To coin a phrase, we are
:49:41. > :49:44.putting the band back together. Here is the news, Nick is on his way
:49:45. > :49:58.background. We have put a new line-up together. We are called No
:49:59. > :50:01.Obligation Home Demonstration. Our actress has called him round for a
:50:02. > :50:07.second consultation, except this time, my band are waiting to rock
:50:08. > :50:11.out in the conservatory. On time, he approaches the house so it is time
:50:12. > :50:18.to stop rehearsals and get ready for the headline act. Katie and soothes
:50:19. > :50:25.the door while the band and I wait to see what he has got to say. After
:50:26. > :50:31.some chat, whilst he sets up the demonstration chair, Katie asks him
:50:32. > :50:38.one more time about the ?2200 he has quoted her. You think this is a good
:50:39. > :50:43.price? Yes, I do. It is the retail and with some discounts. You get
:50:44. > :50:51.what you pay for. That is another ten breach of consumer
:50:52. > :50:57.demonstration. He is not allowed to suggest it is a good price when we
:50:58. > :51:02.know it is not. Katie asks him to, check if the chair would fit into
:51:03. > :51:08.her conservatory. Clearly, it would not because currently squeezed in
:51:09. > :51:19.there is my band and a camera crew. Perhaps you can have a look and see
:51:20. > :51:27.if you think it would fit. Nick, you are potentially breaking the law.
:51:28. > :51:33.Nick, BBC Rogue Traders. The point that we are making their is what you
:51:34. > :51:39.have been doing breaches several regulations, specifically against
:51:40. > :51:45.trading regulations from 2008. When you enter somebody's home on the
:51:46. > :51:48.basis of a no obligation demonstration and then you actually
:51:49. > :51:55.pursue high-pressure sales technique, as we have seen you
:51:56. > :51:59.doing... On 31 occasions our Lady expressed reservations about what
:52:00. > :52:04.was taking place and you overrode those and tried to get an ants from
:52:05. > :52:10.her today. That was fine. Then I walked away from it. The chair that
:52:11. > :52:14.we were potentially buying is worth six or ?700. That is what the
:52:15. > :52:18.equivalent chair would cost if you are going to buy it on the open
:52:19. > :52:21.market, whereas in fact you were selling it for three times that
:52:22. > :52:25.value. If you were selling it for three times that value. If you're
:52:26. > :52:33.doing that, that is a breach of the regulations of 2008. The other copy?
:52:34. > :52:37.My company probably does. I will give you one here. We have marked up
:52:38. > :52:43.the areas in which you were deficient and misleading in your
:52:44. > :52:46.sales pitch. I don't need to be. Can you see that when you are pushing
:52:47. > :52:50.for a sale on the day like that it leads to people making the wrong
:52:51. > :52:58.decisions, decisions that they would not have made otherwise? This is why
:52:59. > :53:06.I really do it. You did it on this occasion. She needs a chair, she
:53:07. > :53:09.also needs... You are loving this. You can understand why we have done
:53:10. > :53:12.what we have done. I will tell you the circumstances under which we
:53:13. > :53:16.would not be having this discussion, is when she said she had some time
:53:17. > :53:22.to think about it, you said, fine, key is my card, take as much time as
:53:23. > :53:27.you want. That would have been no obligation, three home
:53:28. > :53:33.demonstration. So it is the one thing. We have for breaches of the
:53:34. > :53:37.consumer protection regulations. We also have the fact that you said it
:53:38. > :53:44.was a great deal. What I first initially says is you can get
:53:45. > :53:50.cheaper chairs. An equivalent would be available for ?700. I don't know
:53:51. > :53:54.that. Well you should if you're telling people that is a great deal.
:53:55. > :53:59.You need to know that. If you're telling people it is a great deal
:54:00. > :54:02.you need to know it is a great deal and not three times the cost of an
:54:03. > :54:06.equivalent chair somewhere else. The conversation goes on for a few
:54:07. > :54:12.minutes whilst Nick packs the demonstration chair away. You're
:54:13. > :54:18.going in on the basis of no obligation. I am allowed to ask if
:54:19. > :54:26.they want to buy. Of course you are. And then when they say
:54:27. > :54:30.they want to buy. Of course you are. understand people need to sell
:54:31. > :54:34.things, but the way they sell them, that is what the regulations are
:54:35. > :54:39.there to prescribe and make sure it is done properly, they are
:54:40. > :54:47.absolutely crucial. I will pass it onto my, we will take it on board. I
:54:48. > :54:56.will not say it has been a pleasure. Nice to meet you. There he goes,
:54:57. > :55:02.Nick from Great British Mobility. I think he took some of that on board.
:55:03. > :55:12.There he is, rocking and rolling his way out of Telford. In a statement
:55:13. > :55:18.to us, the mobility rental group apologised for any mistakes made and
:55:19. > :55:22.hope to learn from them. They told us trading ethically and legally our
:55:23. > :55:26.core principles of their business. They have checks in place to ensure
:55:27. > :55:31.everybody at the company treats customers with care and respect.
:55:32. > :55:35.With respect, that does not appear to be working. As for Nick and
:55:36. > :55:41.Malcolm, they have been suspended and they become the next faces on
:55:42. > :55:50.the rogues gallery. We have questions for Simon Calder.
:55:51. > :55:53.And the, are the comparison sites for holidays accurate? I would look
:55:54. > :56:01.at them to get some idea of what prices are like, but I would not put
:56:02. > :56:05.through them because of mischief on the Internet. I would go direct to
:56:06. > :56:11.the company, see what prices they are quoting, or indeed, go through a
:56:12. > :56:16.travel agent, the original price comparison service. This e-mail,
:56:17. > :56:21.does it make a difference if you leave for your holiday midweek
:56:22. > :56:24.rather than the weekend? It certainly does. If you look at
:56:25. > :56:32.Wednesday Wednesday holiday, that will use up six days of working
:56:33. > :56:40.time, if you go Saturday- Saturday, that is only a five-day week. Demand
:56:41. > :56:44.is lower, prices tend to be lower. Amanda in Lincolnshire says she has
:56:45. > :56:46.no choice but to go during the school holidays, is there a last
:56:47. > :56:52.minute cheap deal? I am always in school holidays, is there a last
:56:53. > :56:56.favour of packing up the car, heading for Dover, finding a lovely
:56:57. > :57:04.campsite down there. You can always find crossings in France. It is a
:57:05. > :57:09.lovely part of France, you can keep the lid on spending. That is the
:57:10. > :57:14.watchdog trip sorted. Keep sending your stories in. There is the other
:57:15. > :57:19.option of writing to us at this address.
:57:20. > :57:22.Coming up next week, Royal Sun Alliance and Churchill, the
:57:23. > :57:27.insurance companies who promised after the floods to get you back
:57:28. > :57:33.into your home very quickly. Did they? Pontoons, the dangers at their
:57:34. > :57:38.Southport holiday camp that left an 11-year-old boy looking like this.
:57:39. > :57:40.And a close encounter with one of the roughest rogues he has come
:57:41. > :57:52.across. That is all on the programme next
:57:53. > :57:56.Wednesday. Good night.