:00:13. > :00:14.train WiFi service, is it worth the money? Currys PC world.
:00:15. > :00:17.train WiFi service, is it worth the money? Currys Watch out for them
:00:18. > :00:22.selling you TV cables you don't need.
:00:23. > :00:27.Kate Bush versus the ticket touts. And the multimillion pound telephone
:00:28. > :00:29.scam that's sweeping the nation. It's Watchdog, the programme you
:00:30. > :00:51.cannot afford to miss. Yes, hello and good evening and
:00:52. > :00:56.welcome to Watchdog, we're live as usual for the next 60 minutes.
:00:57. > :01:02.Tonight: The telephone scam police describe as the most sophisticated
:01:03. > :01:05.ever. We have insurance managers, we have teachers,
:01:06. > :01:05.ever. We have insurance managers, we officers being duped into this. They
:01:06. > :01:12.work at officers being duped into this. They
:01:13. > :01:19.These people are good at what they do. Venn, Cross Country and East
:01:20. > :01:24.Coast - the ?10 WiFi that can be slower than your mobile.
:01:25. > :01:29.Plus Currys PC World. Beware of buying cable to connect your TV. You
:01:30. > :01:36.could pay up to 20 times over the odds. And...
:01:37. > :01:39.# Heathcliff, it's me, your Cathy... #
:01:40. > :01:43.Kate Bush is making a comeback and taking on the ticket touts.
:01:44. > :01:47.Talking of tough gigs, taking on the ticket touts.
:01:48. > :01:50.tonight's rogue to carry out the work you paid him to do can be quite
:01:51. > :01:55.a performance. Paul Duggan is his name and he's a mechanic who
:01:56. > :01:56.a performance. Paul Duggan is his to take money up front for
:01:57. > :02:00.replacement parts you to take money up front for
:02:01. > :02:13.scarper without ever fitting them A totally incorrect diagnosis.
:02:14. > :02:17.Replacing parts which is entirely unnecessary. About ?475 more than he
:02:18. > :02:20.should be unnecessary. About ?475 more than he
:02:21. > :02:25.Shocking. Indeed it is, but we've got a plan to catch up with Paul
:02:26. > :02:29.Duggan and it involves a vanful of this. We'll be bringing you the
:02:30. > :02:34.scoop in a little while. Before that, the brand-new telephone
:02:35. > :02:38.scam where one call can empty your entire bank account. Already
:02:39. > :02:47.thousands have fallen foul of it. It is clever, it's complex and even the
:02:48. > :02:51.smartest have been taken in by it. This is Mary Berners-Lee. As crime
:02:52. > :02:55.victims go, she might appear typical, but she's not. You see, Mrs
:02:56. > :03:02.Berners-Lee is a highly regarded mathematician who helped create the
:03:03. > :03:06.world's first commercial computer. She's also mother to Sir Tim
:03:07. > :03:13.Berners-Lee, man who invented the World Wide Web, so it is fair to say
:03:14. > :03:19.she's smart. Yet even she was outstart -- outsmarted by the
:03:20. > :03:23.courier scammers. I was out shopping and the phone rang. It was
:03:24. > :03:28.Hammersmith police station telling me they had just arrested two young
:03:29. > :03:33.men in recent street who had a clone of my debit card and had already
:03:34. > :03:38.used it to defraud me of approximately 850. But the man
:03:39. > :03:43.wasn't really from the police. He was a professional con artist and
:03:44. > :03:49.everything he told Mrs Berners-Lee was a work of fiction. Her card
:03:50. > :03:52.hadn't been cloned, she hasn't lost any money and no-one had been
:03:53. > :03:57.arrested a. Yet he was so convincing she took him at his word. I was
:03:58. > :04:00.anxious. They told me to ring the number on the back of my card and
:04:01. > :04:04.get through to the national fraud department. So she hung up and
:04:05. > :04:08.immediately picked up again to make the call. But what she didn't know
:04:09. > :04:13.was the fraudsters were still on the line. Because if someone calls your
:04:14. > :04:18.landline and doesn't hang up at their end, they remain connected to
:04:19. > :04:21.you for up to two minutes. Hello, national fraud department... This is
:04:22. > :04:26.the keep to the scam. They've got an open phone line. Even if you phone
:04:27. > :04:30.999 to, that it wasn't connect tow the emergency services. That's what
:04:31. > :04:36.it makes it so convincing, because you are duped into thinking you
:04:37. > :04:41.phoned a legitimate number, but you are still speaking to the people
:04:42. > :04:47.committed the crime. I spoke to somebody and he told me there was
:04:48. > :04:50.somebody in the bank who was giving away details of bank accounts and
:04:51. > :04:57.cards and they wanted to catch them quickly. The scammer told Mr
:04:58. > :05:01.Berners-Lee this employee was also forging money and in order to catch
:05:02. > :05:06.him they needed her her. All she had to do was go to the bank and
:05:07. > :05:09.withdraw ?6,000. She needn't worry about the large amount because the
:05:10. > :05:14.cash was counterfeit and wouldn't really be coming out of her account.
:05:15. > :05:18.She was then told once she brought it home a courier would pick it up
:05:19. > :05:21.and take it to the police. Because she thought he was speaking to the
:05:22. > :05:26.genuine fraud department, she agreed. I had given him details of
:05:27. > :05:31.my bank account and even told him how much was in it. How ridiculous!
:05:32. > :05:36.I'm one of these people that if you are hon host you believe what you
:05:37. > :05:40.are told. We have insurance managers, teachers, ex-police
:05:41. > :05:51.officers being duped into this. In one or two recent warrant we
:05:52. > :05:55.recovered a book called How To Improve Your Confidence knees are
:05:56. > :05:59.thoroughly convinced that this is the right thing to do. Mrs
:06:00. > :06:07.Berners-Lee was told to tell the bank she needed the ?6,000 to pay
:06:08. > :06:12.for roofing work and warned not to deviate from the story. But the
:06:13. > :06:16.cashier was suspicious. The manager was worried and persuaded her not to
:06:17. > :06:21.make the withdraw. Even though she returned home empty handed the
:06:22. > :06:25.fraudsters refused to give up. They rang again and I said I hadn't
:06:26. > :06:31.convinced the bank that I needed the money. He sent me to try fen for
:06:32. > :06:34.?3,000. In the end I did what the rogues said, you tell them in the
:06:35. > :06:39.end the money is yours, you have a right to it. The bank manager
:06:40. > :06:44.looking a bit sad said yes, and I went back to the teller and got the
:06:45. > :06:49.?3,000. I thought they were forged notes. But of course they weren't.
:06:50. > :06:54.This was ?3,000 of her own money, and a few hours after she returned
:06:55. > :07:00.home, a man claiming to be a courier arrived to collect it. I was told to
:07:01. > :07:06.put it not a bag and the man came to the door, a courier. I just handed
:07:07. > :07:11.the bag over. I just handed the bag over. It was only later that night
:07:12. > :07:15.that dawned on Mrs Berners-Lee she may have been conned. When she
:07:16. > :07:20.called the police the following day, they confirmed it. I felt very
:07:21. > :07:25.foolish, very sick, angry. This was dreadful. I felt really I had been
:07:26. > :07:31.very stupid. Mary Berners-Lee isn't stupid. She is a well-educated
:07:32. > :07:35.bright individual, but this is where they dupe people who you think this
:07:36. > :07:38.would never happy to - young people, old people, vulnerable people,
:07:39. > :07:47.bright, intelligent people. Anyone can be a victim of this scam.
:07:48. > :07:52.Police! You are under arrest for conspiracy to commit courier fraud.
:07:53. > :07:55.Police are still investigating Mrs Berners-Lees case and believe many
:07:56. > :08:02.different gangs are in operation. Arrests are being made, but it is up
:08:03. > :08:07.to all of us to remain on our guard. With me now from the City of London
:08:08. > :08:12.Fraud Squad Toni Blake. Mr Blake, why haven't you been able to put a
:08:13. > :08:17.stop to this? There's loads of good work going on. Forces up and down
:08:18. > :08:20.the country have set sup specialist unit, are going out and arrests
:08:21. > :08:26.suspects. There is investigation work with bank staff, taxi firms.
:08:27. > :08:30.Some really good stuff. The nub of the problem seems to be that
:08:31. > :08:33.two-minute lag whereby somebody on the other end doesn't have to put
:08:34. > :08:37.down the phone and they can hear what's going on. Why don't you get
:08:38. > :08:43.the telephone companies to stop that? We have, in fact the
:08:44. > :08:48.Metropolitan Police have worked with Ofcom and the telephone providers
:08:49. > :08:51.they are bringing the time down from two minutes to two seconds. It's not
:08:52. > :08:58.quite there yet, but hopefully by the beginning of summer 2015 it will
:08:59. > :09:00.be there. A year! We can make calls too International Space Stations.
:09:01. > :09:06.Why can't you get them to move quicker? Well, some of the providers
:09:07. > :09:10.have legacy systems and it is taking longer than we hoped. OK. Are you
:09:11. > :09:13.winning this war? Yes we are winning the war. We are taking out offenders
:09:14. > :09:17.and we are educating the public, which is what we are doing tonight.
:09:18. > :09:22.That they've got to be vigilant, and no-one official will ask for a PIN
:09:23. > :09:29.number, is that correct? Absolutely. No member of the bank or the police
:09:30. > :09:35.will ring you and ask for your PIMN. They will never ask for your card or
:09:36. > :09:37.ask for cash or go anywhere to collect counterfeit goods. Thank
:09:38. > :09:45.you. If you wants to comment on that, a
:09:46. > :09:51.e-mail us at watchdog@bbc.co.uk. Or text on 88822, making sure you start
:09:52. > :09:56.your message with WD. Or join us on Twitter.
:09:57. > :10:03.Kate Bush takes on the ticket touts, but does she win? Wait and see.
:10:04. > :10:08.Just a quick update on last week's rogues. Cooper's Fine Art Auctions
:10:09. > :10:12.Limited using conference rooms in top London hotels, they hold weekly
:10:13. > :10:15.bankruptcy sales, where they auction off goods for far more than they are
:10:16. > :10:19.worth. You remember them, right? Well, maybe this will give you a
:10:20. > :10:25.shove in the right direction. The items... No, that's mine, you can't
:10:26. > :10:36.take that. What are you doing? You can't do that! Some good news.
:10:37. > :10:39.Holiday Inn saw that programme and their Regent's Park branch, which
:10:40. > :10:45.was due to hold an auction on Sunday, decided to pull the plug and
:10:46. > :10:50.won't be having Cooper's to stay soon. There may be a Cooper's
:10:51. > :10:54.auction elsewhere this weekend. If so, is you might want to check out
:10:55. > :10:59.what you are letting yourself in for on our website. Back to tonight. A
:11:00. > :11:04.question I'm often asked: How do you decide which rogues to tackle? I can
:11:05. > :11:19.assure you it is an entirely scientific process.
:11:20. > :11:25.On rogue traders we come across loots of different complaints. We
:11:26. > :11:31.filter them thoroughly and I give them all the respect they deserve.
:11:32. > :11:36.Next. I said to her I wanted to go to Greece, but in my head I meant
:11:37. > :11:42.Turkey, and I ended up in Greece! Why didn't she read my mind? She's a
:11:43. > :11:47.travel agent, it's her job. Yes the vase came but the box it came in had
:11:48. > :11:55.a million of these little what is it things. You can't even eat them. So,
:11:56. > :11:59.I hear you ask, how do you decide which stories to feature on rogue
:12:00. > :12:05.traders? Of course, there is a formula. The suitability of any
:12:06. > :12:11.story, X here, equals the sums of money lost times distress caused,
:12:12. > :12:15.divided by the brazenness of the rogue times opportunities that we
:12:16. > :12:26.have for terrible jokes. And we call this... The rogue co-efficient. It
:12:27. > :12:33.is looking like one individual in Nottinghamshire has a rogue
:12:34. > :12:41.co-efficient of an astonishing 128. Yes. This man, Paul Duggan, who
:12:42. > :12:45.trades as Mobile Car and Commercial Repairs, not to be confused with
:12:46. > :12:52.other companies of a similar name. If you call him out he will come to
:12:53. > :12:56.fix your car or van. I've come to Nottingham to meet no fewer than
:12:57. > :13:01.three different complainants. They all have a different story to tell.
:13:02. > :13:06.Lynn and Gary Simpson called Paul Duggan out to fix their Citroen
:13:07. > :13:11.Picasso. What was wrong with your car? He said there was something
:13:12. > :13:17.wrong with the barb o. He took that off to -- with the turbo. He said he
:13:18. > :13:21.was coming back the following day to put it back on. But he didn't come.
:13:22. > :13:26.That happened every day for two weeks. In fact Paul Duggan never
:13:27. > :13:32.returned. Disappearing with both the parts and Lynn and Gary's ?340
:13:33. > :13:38.deposit. In total, how much are you out of pocket? About ?900. Lynn,
:13:39. > :13:49.Gary, thank you very much. Thank you. So, money gone, car
:13:50. > :13:57.useless and a very high brazen factor. Rebecca and Darren called
:13:58. > :14:02.him out to look at their Renault for them this time he departs on the
:14:03. > :14:10.engine plus ?350 deposit and then... That was it. Called him numerous
:14:11. > :14:14.times to. No answer. He left the car in such a bad condition they had to
:14:15. > :14:24.buy a new one. How much out of pocket are you? About ?2500. Sounds
:14:25. > :14:26.very much like the last couple. Car out of action, money and parts gone,
:14:27. > :14:34.turning a small job into thousands of pounds of expense. Alan Lichfield
:14:35. > :14:41.called him out to fix a broken turbo on his daughter 's Ford focus. Let
:14:42. > :14:49.me guess. He took the parts. He took a deposit. But he didn't complete
:14:50. > :14:58.the job. Correct. It's all starting to sound rather familiar. Two
:14:59. > :15:01.possibilities here, either he's worked out that if you take people
:15:02. > :15:08.'s money and provide little or nothing in return, you make more
:15:09. > :15:12.money that way, or he is really, really bad at his job. To find out
:15:13. > :15:20.which, we need to get him out. Richard booked into look at this
:15:21. > :15:24.beauty. A Vauxhall Corsa. But before that, car expert Mark Brown is in
:15:25. > :15:31.town about to watch what's going down. He loosens the connection on
:15:32. > :15:39.one of the senses. It measures oxygen levels in the exhaust. The
:15:40. > :15:44.engine warning light is on now. Also completely blown a fuse from one of
:15:45. > :15:48.the electric windows. These are easy things to fix and should cost no
:15:49. > :15:55.more than ?75. With everything in place, we await Paul Duggan's
:15:56. > :16:05.arrival. Richard goes out to say hello. All right?
:16:06. > :16:16.Clearly not one for the small talk. The engine lights come on and I have
:16:17. > :16:22.no idea why. He starts by plugging in his fancy diagnostic machine and
:16:23. > :16:29.then, well, that's it. 15 minutes later he still just sitting in the
:16:30. > :16:33.car. He's not even lifted the bonnet, checked the connections or
:16:34. > :16:37.anything. You've got to do more than sit in the drivers seat. When he
:16:38. > :16:45.does eventually get out, Richard asks for diagnosis.
:16:46. > :16:54.Actually, they are not packing up, they are just loose. What's he going
:16:55. > :17:00.to make out of the blown a fuse which I'm sure he will investigate
:17:01. > :17:06.any minute now. Any minute now? Paul, any minute now? Paul?
:17:07. > :17:13.It's fair to say that Paul Duggan isn't exactly in a hurry
:17:14. > :17:16.to get under the bonnet of our car. Which is strange, given
:17:17. > :17:19.that he's supposed to be a mechanic. Find out if he
:17:20. > :17:24.proves his professional prowess in a little while.
:17:25. > :17:32.Almost half of us watched TV in high-definition. Very revealing for
:17:33. > :17:39.old faces. For HD, you need HDTV plus a set-top box or a Blu-ray
:17:40. > :17:43.player. And finally one of these, an HDMI cable. That connects your
:17:44. > :18:03.device to the back of your television and they come in a range
:18:04. > :18:09.of prices. So I have here two identical televisions hooked up to
:18:10. > :18:13.two identical Blu-ray players, playing two identical disks. The
:18:14. > :18:18.only difference is the standard of the HDMI cable we are using. A TV on
:18:19. > :18:25.the left has a ?3 99 cable. The one on the right ?85 99 cable. It is
:18:26. > :18:28.gold-plated and therefore more durable but wanted plug-in, the
:18:29. > :18:32.chances are you won't be pulling it in and out to test the strength. All
:18:33. > :18:35.you care about is the quality of the picture. Look at the two screens and
:18:36. > :18:40.I think you'll agree there no difference whatsoever. However staff
:18:41. > :18:46.don't always admit to that. Paul contacted Watchdog to complain about
:18:47. > :18:51.the way his local Currys PC World stall was selling HDMI cables. He
:18:52. > :18:57.heard salesmen telling customers are needed by the most expensive one if
:18:58. > :19:02.they want to the best possible pictures on an HDTV but Paul is a
:19:03. > :19:11.self-confessed technical person and he knows that's not true. An HDMI
:19:12. > :19:17.cable is actually very simple. It either works or it doesn't. It
:19:18. > :19:20.carries the video and audio signals that make up the picture that make
:19:21. > :19:24.up the picture that you see on television. It carries those in a
:19:25. > :19:29.digital format that means it converts the signals to ones and
:19:30. > :19:35.zeros and reconstructs the pictures at the other end. Because its
:19:36. > :19:41.digital, it's correct or incorrect. It is correct, a perfect picture. If
:19:42. > :19:45.it incorrect, no picture at all. In a normal domestic environment, a
:19:46. > :19:47.cheap cable is as good as an expensive cable and both will
:19:48. > :19:53.provide perfect quality, no difference at all. Was this typical
:19:54. > :20:01.of the way the cables are being sold? Time to find out. We visited
:20:02. > :20:08.15 branches across the UK looking for an HDMI cable to connect to
:20:09. > :20:13.television and we asked staff about the difference in picture quality
:20:14. > :20:44.between the two cables. Here is what the first salesperson had to say.
:20:45. > :20:49.This is what all sales staff should be saying and two more stores,
:20:50. > :20:54.that's exactly what we were told. In another three, the device was
:20:55. > :20:59.confusing and in the end they advised we buy the cheapest cable.
:21:00. > :21:01.But in the remaining nine stores, the information we were given was
:21:02. > :22:03.very clear and very wrong. And once again, incorrect. In each
:22:04. > :22:06.of the nine stores with a clearly advised to go for more expensive
:22:07. > :22:32.cables if we wanted the best picture quality.
:22:33. > :22:39.So what is going on? Why did the sales staff in some stores get their
:22:40. > :22:43.information so right, whilst the majority got it so wrong? Surely
:22:44. > :23:03.customer services would set the record straight?
:23:04. > :23:09.Even their customer services don't know what they are talking about. So
:23:10. > :23:14.let's put you in the picture. The message couldn't be clearer. You
:23:15. > :23:15.don't have to spend a fortune on an HDMI cable. No matter what anybody
:23:16. > :23:29.might tell you. Ricky Boletto reporting there.
:23:30. > :23:31.Curry's PC World has put its hands up and apologised. It
:23:32. > :23:34.acknowledges that in our examples it failed to explain
:23:35. > :23:37.the different options as fully as it should have done. It says
:23:38. > :23:40.happy customers are its priority and as a result it
:23:41. > :23:43.will now be reviewing the training of its staff to help
:23:44. > :23:44.people make better choices about what equipment they
:23:45. > :23:46.need. They have promised to exchange
:23:47. > :23:56.cables to anyone given bad advice. A result.
:23:57. > :23:59.need. Still to come. The 250 Thomas
:24:00. > :24:01.Cook holidaymakers stranded for a day and
:24:02. > :24:03.Cook holidaymakers stranded for Airport because there was
:24:04. > :24:04.no Crew to fly them. Back to Nottinghamshire and
:24:05. > :24:07.mobile Back to Nottinghamshire and
:24:08. > :24:10.now. We've called him out to take a look at our Vauxhall
:24:11. > :24:11.Corsa, complete with its two minor faults that should cost
:24:12. > :24:13.Corsa, complete with its two no more than ?75 to fix. He's
:24:14. > :24:17.already made a pig's no more than ?75 to fix. He's
:24:18. > :24:21.going to make What is his verdict on the blown
:24:22. > :24:36.fuse for the electric window? No, it hasn't. He might as well just
:24:37. > :24:41.put a few ideas on a few ideas on how to control it out because that
:24:42. > :24:44.diagnosis he's just done... While he's working out how much will cost
:24:45. > :24:54.to buy the parts don't need, Richard attempts to make small talk.
:24:55. > :25:00.Funny you should say that. What is not funny at how much is about to
:25:01. > :25:27.charge us. 550 quid? Total incorrect diagnosis.
:25:28. > :25:32.Entirely unnecessary. ?475 more than we should be paying for the job.
:25:33. > :25:38.Shocking. Telling us it will take a few days to source the parts, he
:25:39. > :25:49.takes 250 quid upfront and Leeds. -- leaves. Seven days later, and he is
:25:50. > :25:51.due again. At 10:30 a.m., Richard rings but Paul has a tale of woe.
:25:52. > :26:11.He's had his van broken into. How very inconvenient but, benefit
:26:12. > :26:17.of the doubt and all that. What we can do now is wait. 90 minutes
:26:18. > :26:34.later, now he's got a problem with his replacement van.
:26:35. > :26:41.Six phone calls, four hours and 40 minutes later and we have thrown in
:26:42. > :26:49.the towel. We ring him one final time to rearrange for another day.
:26:50. > :26:53.He promises to come round the following Thursday at 1:30 p.m.. We
:26:54. > :27:00.can't shake the feeling he's starting to do to us exactly what he
:27:01. > :27:05.did to the others. Taking the money and never coming back. Of course,
:27:06. > :27:08.what I'd like to know is what he's really doing when he says he is
:27:09. > :27:13.unavoidably detained. Maybe he's taking his dog to Doc 's poodle.
:27:14. > :27:20.Maybe he's mowing the lawn of an elderly neighbour. Maybe he's doing
:27:21. > :27:26.a charity fun run. Luckily, there is a way to find out. And that's by
:27:27. > :27:32.trying to buck onto another job at precisely the same time as he is due
:27:33. > :27:36.to revisit. Without the help of the space time continuum, he can't be in
:27:37. > :27:44.two places at once so hopefully we will be able to see first-hand that
:27:45. > :27:51.is just giving us the brush off. Cathy 's car is more snazzy, a BMW
:27:52. > :27:55.which apparently is nice. Mark loosens up connection to the power
:27:56. > :28:02.steering rack. The power steering is heavy. The noise you heard of them
:28:03. > :28:06.as a UPS warning light coming on, so he should be able to find the fault
:28:07. > :28:11.pretty quickly. Does he take this new job? Of course he does. The
:28:12. > :28:16.morning arrives, everything is in place. No sign of Paul Duggan at
:28:17. > :28:33.Richard's house but what is this? Here he is blocking up at Cathy's.
:28:34. > :28:43.Pulled the bonnet catch. He's doing slightly more than last time.
:28:44. > :28:47.Straight under the bonnet. He's down in the right area. A phone call from
:28:48. > :29:03.Richard about now. Vauxhall Corsa. Just wondering where
:29:04. > :29:07.you are. I'm stuck on a little job that should have took five minutes
:29:08. > :29:16.about three hours ago. And that, ladies and gentlemen, is a 100% bona
:29:17. > :29:22.fidy solid gold carbon fibre reinforced lie. It is now 3
:29:23. > :29:28.o'clock... Yes, I know, I'm coming though, I'm definitely coming. But
:29:29. > :29:36.is he doing all he can to finish this job and get to Rich quickly?
:29:37. > :29:42.No, not really. Another slurp of tea, a scratch of the head. A lot of
:29:43. > :29:48.dribation for such a simple fix. And now for his diagnosis. It's the back
:29:49. > :29:56.of the pump, where the wire es go into the pump, they've corroded. In
:29:57. > :30:02.here? Down here. Yeah, down there. Where there is absolutely no
:30:03. > :30:08.Croatian. You might want a new motor. Really? How much would that
:30:09. > :30:13.cost? A lot of money. It would be a lot cheaper if you push the plug
:30:14. > :30:19.back in, which is what it needs. Went straight to the problem.
:30:20. > :30:26.Another complete misdiagnosis. Absolutely shameful. He estimates a
:30:27. > :30:30.cost of 12 to ?1300 and leaves to track down some parts, saying he
:30:31. > :30:35.will be back in half an hour, but is he finally en route to meet Rich? I
:30:36. > :30:42.hope so, because Rich is looking well dodgy. But perhaps not as dodgy
:30:43. > :30:51.as Paul Duggan. He's a fake and he's a flake, which gives me an idea.
:30:52. > :30:56.Stop me and buy one in ten. Next, train WiFi. The major inter-city
:30:57. > :31:01.companies claim they offer a reliable service which promises to
:31:02. > :31:05.keep you connected. Great. That reassurance you can turn the train
:31:06. > :31:14.into your office and work non-stop for the entire journey. Does it
:31:15. > :31:19.work? What do you think? To find out, we looked at three comparable
:31:20. > :31:24.routes operated by the three biggest companies to offer WiFi. East Coast
:31:25. > :31:30.operating unsurprisingly up the East Coast. Virgin, who operates the West
:31:31. > :31:35.Coast line, and Cross Country, who operate the line between Bristol and
:31:36. > :31:39.Newcastle. We sent our researchers on a return journey on each line.
:31:40. > :31:44.They had special programmes to test two things - the reliability of the
:31:45. > :31:49.connections of the internet for the entirety of the journey, and the
:31:50. > :31:52.speed it takes to download a small file while travelling. Fist up
:31:53. > :31:57.connection. On East Coast, a return journey between London and
:31:58. > :32:04.Edinburgh, we were disconnected for 20. 65% of the time. On Virgin, a
:32:05. > :32:09.return journey between London and Glasgow, we were disconnected for
:32:10. > :32:12.17. 81% of the time. But Cross Country fared much better. On a
:32:13. > :32:17.return journey between Bristol and Newcastle, we were disconnected for
:32:18. > :32:24.3. 26% of the time. So despite the fact they all promised connectivity
:32:25. > :32:27.for the entire journey the WiFi of East Coast and Japan was
:32:28. > :32:29.disconnected for almost a fifth of the time.
:32:30. > :32:37.Next up we have speed. The amount of time it takes to download a small
:32:38. > :32:41.file like this. A high-quality picture of maybe one of your
:32:42. > :32:48.favourite presenters. Dear oh, dear. If you wanted to download this on
:32:49. > :32:55.your mobile using 4G it with a take around four seconds. On average for
:32:56. > :33:06.Virgin, it took us the 1 minute and 52 seconds to download.
:33:07. > :33:15.On Virgin it take 28 times longer to open an attachment on' aen mile. --
:33:16. > :33:19.on an e-mail. Downloading attachments can be a frustrating
:33:20. > :33:21.process. If you are not connected for the whole time and it takes an
:33:22. > :33:25.age to download anything, what are for the whole time and it takes an
:33:26. > :33:31.you actually paying for? Lil' Chris in boy heavy-. We me
:33:32. > :33:35.you actually paying for? explain matters is IT guru Adrian
:33:36. > :33:37.Mars. If I've got a five-hour journey and a presentation,
:33:38. > :33:43.Mars. If I've got a five-hour trip? Pretty low. You can't download
:33:44. > :33:49.Mars. If I've got a five-hour big files, so you may never get it
:33:50. > :33:50.done. The speed varies from a trick toll
:33:51. > :33:54.done. The speed varies from a trick And you would
:33:55. > :33:55.disconnected a lot of the time. What's the problem? It's the
:33:56. > :34:00.technology they use. What's the problem? It's the
:34:01. > :34:05.Virgin route your signal through a single mobile
:34:06. > :34:06.Virgin route your signal through a or 4G, and that isn't enough when it
:34:07. > :34:11.is shared between or 4G, and that isn't enough when it
:34:12. > :34:14.train. Whereas Cross Country combine all the mobile networks together
:34:15. > :34:16.rather than just picking, unlike the other two, from the signal that's
:34:17. > :34:22.best, so if one or two net, other two, from the signal that's
:34:23. > :34:26.even three don't provide the signal, the others can pick up the slag. I
:34:27. > :34:30.would be better using my mobile? I think you would. It won't always be
:34:31. > :34:35.better. You are just restricted to one network, but it's a least you
:34:36. > :34:39.can download files if you've got the data allowance of a decent size. You
:34:40. > :34:42.can listen to the radio through streaming services. And in most
:34:43. > :34:46.cases you can streaming services. And in most
:34:47. > :34:50.mobile to provide a WiFi connection to your laptop. And WiFi at that
:34:51. > :34:55.standard should be free shouldn't it? Yes, if it is that bad, I don't
:34:56. > :35:00.think they should be asking customers to pay for it. They are
:35:01. > :35:04.claiming an uninterrupted service and it is not that. Normally I would
:35:05. > :35:08.get e-mails for responses but and it is not that. Normally I would
:35:09. > :35:15.thought I would get them sent by train! ! Cross Country says our
:35:16. > :35:19.research where service was lost it was due to the train travelling
:35:20. > :35:25.through tunnels and areas of open countryside, where signal can be
:35:26. > :35:30.poor. Virgin says sit knows their WiFi doesn't meet the standard
:35:31. > :35:35.people expect and they are working hard to find a solution. Upgrades
:35:36. > :35:41.are under way and passengers should see better connections by the end of
:35:42. > :35:49.the month. And East Coast, increased demand on its routes have meant some
:35:50. > :35:53.problems and upgrade work will be completed on all its trains by the
:35:54. > :35:59.end of the month. Thanks Chris. Now Kate Bush, not
:36:00. > :36:03.even on stage since 1979. Were you even born then Chris?
:36:04. > :36:08.She will be playing 22 nights at the Eventim Apollo Hammersmith from the
:36:09. > :36:11.end of August. A huge event, so Kate Bush and her promoters were
:36:12. > :36:16.determined to protect fans from paying outrageous prices on the
:36:17. > :36:21.second hand ticket markets. The lead customer's name will be on the
:36:22. > :36:27.ticket he bought plus the ticket he bought for other people. There's a
:36:28. > :36:32.maximum of four tickets per person. He will have to show identity and he
:36:33. > :36:37.will have to have the people he bought the tickets for with him and
:36:38. > :36:42.they will have to go in with him. We have used this method before and it
:36:43. > :36:47.proved successful, so that's why we applied the same methods for Kate
:36:48. > :36:52.Bush. Tickets restricted to four per person, name of the buyer printed on
:36:53. > :36:57.each of them and photo ID needed to get in. Did it work? Let's go back
:36:58. > :37:01.to that morning in March when the tickets went on sale. It is the
:37:02. > :37:07.morning all of us Kate Bush fans have been waiting for. At 9. 30am
:37:08. > :37:24.tickets go on sale for the singer's first live shows in 35 years. Limit
:37:25. > :37:30.going down. The face value for the tickets for the 22 shows range from
:37:31. > :37:35.?353 to ?145, but Kate Bush doesn't want ticket touts taking advantage,
:37:36. > :37:41.so will the action taken by her concert organisers work? This
:37:42. > :37:46.morning, we are going to find out. In just a few minutes those tickets
:37:47. > :37:49.will go on sale and we'll be monitoring the official website and
:37:50. > :37:58.four of the biggest companies on the secondary market. It is exactly 9.
:37:59. > :38:04.30. Let's see what happens. Immediately the websites of the
:38:05. > :38:10.official sellers are inundated. Five minutes in and there are no tickets
:38:11. > :38:14.left. None at all? No. Demand is so high, Eventim sells out after just
:38:15. > :38:20.five minutes, and yet almost immediately tickets begin popping up
:38:21. > :38:26.on the secondary market on via Go-go, Asset Waive and Get Me In. It
:38:27. > :38:30.is highly unlikely these are tickets being sold by fans. Why would you
:38:31. > :38:36.sell your tickets on just moments after they went on sale? What's much
:38:37. > :38:40.more likely is they are being bought and resold to make a profit. This is
:38:41. > :38:47.borne out by the sort of prices we begin to see. Is ?328 each. ?750, is
:38:48. > :38:58.that right? They are steep. We decide to buy a ticket from from
:38:59. > :39:04.Asset -- - from Seat Wave. You've got the ticket. Despite others can't
:39:05. > :39:11.get anywhere near you have one ticket, admitly an expensive
:39:12. > :39:16.tickets. Extraordinary. ?483. By ten o'clock all three authorised
:39:17. > :39:21.sellers have sold out. Their most expensive tickets was ?145, and yet
:39:22. > :39:25.dozens of second hand tickets continue to appear on the secondary
:39:26. > :39:33.market at truly mind-boggling prices. We see some for sale at a
:39:34. > :39:39.whopping ?1,999. But hang on. What about those extra security measures?
:39:40. > :39:44.Only people with the correct names printed on their tickets and
:39:45. > :39:48.matching photo IT will be allowed into the concerts. That's only
:39:49. > :39:51.possible if you bought your South Africa one of the three authorised
:39:52. > :39:56.websites. But ours a second hand ticket, so it will have someone
:39:57. > :40:02.else's name on it. So how will we get in? The secondary sites have
:40:03. > :40:05.warned customers they will have to pick up their tickets on the night
:40:06. > :40:13.somewhere in Hammersmith. Sounds dodgy. How will it work? Let's give
:40:14. > :40:19.Seat Wave a call. It says I have to meet someone to collect the ticket.
:40:20. > :40:23.How does that work? As a seller of our ticket, we need to collect the
:40:24. > :40:28.ticket at Hammersmith and you will need to be with him at this moment.
:40:29. > :40:35.As soon as you will collect the ticket we will give it to you and
:40:36. > :40:39.you will be free to go to see event. The tlikts be released by the people
:40:40. > :40:46.who organise the event only on the night of the event. So the only way
:40:47. > :40:51.I can get this is if I meet a stranger in Hammersmith and go into
:40:52. > :40:55.the venue with him using his ID. Once I'm through the door, that
:40:56. > :40:59.person will most likely leave. The industry has a name for these
:41:00. > :41:03.people. They call them walkers. It is a practise that the secondary
:41:04. > :41:09.market considers to be totally acceptable. Touts who harvest large
:41:10. > :41:13.numbers of tickets will employ walkers. They will give them the
:41:14. > :41:15.credit cards they purchased the tickets with and other
:41:16. > :41:20.identification. They use the ticket to walk into the event with the
:41:21. > :41:25.person to present the credit card, come back out, meet the next group
:41:26. > :41:31.the tickets have been sold tow, walk those through, present the next form
:41:32. > :41:35.of IT and so on and so forth. It is all designed to circumvent any form
:41:36. > :41:38.of entry restriction. By doing walk-throughs sellers are able to
:41:39. > :41:42.cheat the security measures put in place by the concert organisers.
:41:43. > :41:46.They are using the secondary market to do it. Yes, they've bought the
:41:47. > :41:51.ticket, but they've resold up to three others at a massive profit,
:41:52. > :41:55.thereby ex-including fans who aren't wealthy enough to pay anything
:41:56. > :41:59.greater than the face value. We saw a couple of hundred Kate Bush
:42:00. > :42:04.tickets for sale on three of the four main secondary sites. But for
:42:05. > :42:08.Nick Blackburn this still represents a success. There is would be far
:42:09. > :42:15.more if they hadn't decided to take a stand. 98% of the tickets went to
:42:16. > :42:18.the right place. If 2% didn't, I'm still happy with the result. . It is
:42:19. > :42:23.going be very difficult on the night for people to get in who haven't
:42:24. > :42:27.bought tickets the right way. I'm pleased we did the right thing. So
:42:28. > :42:31.Kate Bush had a go and she did alright, but when the secondary
:42:32. > :42:35.market fights so hard to help the ticket touts bend the rules, even
:42:36. > :42:41.our Kate struggles to come out on top.
:42:42. > :42:45.The restrictions meant that the majority of fans paid the true price
:42:46. > :42:50.but the second hand tickets agencies still made a packet. Chris went to
:42:51. > :42:55.the headquarters of Seat Wave, the company that sold us our nearly ?600
:42:56. > :43:01.ticket, and confronted the chief executive. I have bought tickets
:43:02. > :43:07.from your website for Kate Bush. OK. When I rang up Seat Wave and said
:43:08. > :43:10.I've got a ticket, could you fill me in with the information
:43:11. > :43:11.I've got a ticket, could you fill me do, what is the procedure, and they
:43:12. > :43:15.said do, what is the procedure, and they
:43:16. > :43:19.Hammersmith with the ticket. Why do I have to meet someone? Instead of
:43:20. > :43:24.saying, because someone else's name is on it, they said it's because the
:43:25. > :43:29.tickets are only allocated that day. Right. Which is wrong, right? That
:43:30. > :43:32.was wrong. I'm not sure who said that to you but that was wrong.
:43:33. > :43:36.There are other people's names on it. When you go there, the fan who
:43:37. > :43:41.bought the ticket will take you in and you will see the gig. That's why
:43:42. > :43:46.you have to meet someone. Ideally we wouldn't do that. We only have to do
:43:47. > :43:50.it because the promoters have decided is you have your name on the
:43:51. > :43:55.ticket. So it is a mistake? If that's what they told you. The
:43:56. > :43:59.promoters have made it in such a way that it is going to be very
:44:00. > :44:01.difficult if you fall ill, if you can't go, you won't
:44:02. > :44:03.difficult if you fall ill, if you you won't be able to give your
:44:04. > :44:08.ticket to anybody tells. you won't be able to give your
:44:09. > :44:10.believe that is right. I bought two tickets and I'm together with my
:44:11. > :44:14.believe that is right. I bought two partner two. Of my friends are
:44:15. > :44:17.flying in from America. If I fell ill, they wouldn't be able to go. We
:44:18. > :44:30.don't ill, they wouldn't be able to go. We
:44:31. > :44:35.they want to make a profit in the secondary market. Very few people
:44:36. > :44:36.might have done that. Of the 60,000, only a couple of hundred
:44:37. > :44:40.might have done that. Of the 60,000, the secondary market, a tiny number.
:44:41. > :44:41.Some of the secondary market, a tiny number.
:44:42. > :44:45.make a profit but we the secondary market, a tiny number.
:44:46. > :44:48.allows other people who want to go to buy that ticket. I understand you
:44:49. > :44:53.want to buy that ticket. I understand you
:44:54. > :44:59.Bush, the organisers, they want the tickets to go to genuine fans. And
:45:00. > :45:05.they have. Of the 60,000, only 200 were sold on our site so the vast
:45:06. > :45:11.majority of gone to genuine fans. I would argue tickets sold on our site
:45:12. > :45:17.also go to genuine fans because if people want to spend that money, we
:45:18. > :45:21.allow them the opportunity to get it and that provides a real service.
:45:22. > :45:24.Choosing this should be a restriction on the mark-up? Not at
:45:25. > :45:30.all. How would you feel, you bought your home but you can't sell it or
:45:31. > :45:32.you could only sell to make a 5% profit on it. Once you bought the
:45:33. > :45:35.ticket, profit on it. Once you bought the
:45:36. > :45:39.anything you want with it, just as you do with pretty much anything
:45:40. > :45:45.else you buy. It's different to a house or a car. It's different. Why?
:45:46. > :45:51.It's an event for genuine fans, your investment property, but a ticket
:45:52. > :45:55.shouldn't be an investment. It's not an investment. The vast majority of
:45:56. > :45:59.people who buy it are not reselling it. A few people are selling it. If
:46:00. > :46:04.they feel like they want to make more money on it, and a fan couldn't
:46:05. > :46:09.get tickets originally and are willing to pay the extra, why should
:46:10. > :46:15.they be restricted? They are not restricted from doing that in any
:46:16. > :46:20.other area. I should tell you Seat-Wave have refunded our ticket
:46:21. > :46:36.but it's clear the measures were unpopular with secondary ticketing
:46:37. > :46:39.agencies. Viagogo says it's an attempt by artist to restrict
:46:40. > :46:42.reselling the ticket is a violation of consumer rights and that selling
:46:43. > :46:46.second-hand Kate Bush ticket is perfectly legal. We asked you for
:46:47. > :46:51.your view on the second hand to get market should be regulated and
:46:52. > :46:56.overwhelmingly, you said yes but the Department for Culture, Media and
:46:57. > :47:00.Sport has no plans to introduce new regulations. Instead, it's
:47:01. > :47:04.encouraging event organisations to limit reselling by using controls
:47:05. > :47:10.such as those used by Kate Bush and her people. Please keep your stories
:47:11. > :47:11.coming in. In the meantime, here's a few more.
:47:12. > :47:15.Half of all British households in the UK have overpaid their
:47:16. > :47:20.energy bills meaning suppliers are holding up to 1.2
:47:21. > :47:22.billion of our cash. The You Switch survey published today
:47:23. > :47:27.revealed more than 13 million homes are owed an average of ?86
:47:28. > :47:30.with a further 250 in credit to the tune of as
:47:31. > :47:35.much as 500. Energy suppliers appear to have collected
:47:36. > :47:40.monthly direct debits without taking into account reduced
:47:41. > :47:43.useage due to the mild winter. They also ignored the fact
:47:44. > :47:49.many households cut back on heating and lighting after the
:47:50. > :47:51.Big 6 companies put up bills. The rules state
:47:52. > :47:53.suppliers must refund this money to any customers in credit whenever
:47:54. > :47:57.they request it. So what are you waiting for? Get
:47:58. > :47:58.reclaiming! After the final part of
:47:59. > :48:08.Rogue Traders of course. Several major food many factors are
:48:09. > :48:12.failed to produce the calorie content of their biggest sellers
:48:13. > :48:15.despite signing up to a government healthy living programme for the
:48:16. > :48:19.Daily Telegraph is revealed in stead of changing their most famous
:48:20. > :48:23.brands, the companies tinkered with the lesser-known items to meet
:48:24. > :48:29.targets for software example, Coca-Cola cut calories in Sprite by
:48:30. > :48:33.13% yet still uses nine teaspoons of sugar in every can of original Coke
:48:34. > :48:38.for thugs whilst calories in Nestle products Aero and white Kit Kat
:48:39. > :48:43.junkies have been reduced by 5%, regular Kit Kat, Lion bars and
:48:44. > :48:46.rollers are all untouched for the companies say they have not been
:48:47. > :48:47.changed because the recipes are so popular with their customers. The
:48:48. > :49:01.nations dentists may not agree. Rogue Traders of course.
:49:02. > :49:05.250 Thomas Cook holidaymakers were left stranded in Bristol for 36
:49:06. > :49:07.hours this weekend after the airline cancelled their flights
:49:08. > :49:09.due to staff shortages. The passengers on flights to Majorca and
:49:10. > :49:13.Ibiza only learnt of the delays when they
:49:14. > :49:15.checked in around 6am on Sunday. But they heard nothing more from Thomas
:49:16. > :49:21.Cook for the next 11 hours. Eventually, one
:49:22. > :49:25.solitary rep was sent and arranged for all to be put up for the night
:49:26. > :49:28.in a local hotel. But the chaos continued the
:49:29. > :49:31.next morning when the buses meant to return them to the airport failed to
:49:32. > :49:35.show. They finally made it back around lunchtime, when they were
:49:36. > :49:35.told they would be taking off that day. Just not
:49:36. > :49:45.for another five hours. They have offered ?425 compensation
:49:46. > :49:48.and says the pilots were sick. Presumably the refs and the bus
:49:49. > :49:57.drivers have the same bug. for another five hours.
:49:58. > :50:01.Back now to our mobile Mechanic, Paul Duggan. He booked
:50:02. > :50:04.himself on to two jobs at the same time, but, without
:50:05. > :50:07.the power of time travel, was only physically capable of
:50:08. > :50:10.attending one. So now he's left it, we're hoping he's moving to
:50:11. > :50:12.the next one to complete the work we've already paid him for. But it's
:50:13. > :50:27.worth calling It's Richard again. I'm wondering
:50:28. > :50:33.how you are doing? Are you still are the same job as last time? That same
:50:34. > :50:40.job he's referring to is the one that our other student Cassie called
:50:41. > :50:47.him up for. Just a check of the old footage. He's not there. He's
:50:48. > :51:10.definitely not there. And that's because he left 40 minutes ago.
:51:11. > :51:18.Just so we're clear, that's your fault, Cathy. The familiar clean at
:51:19. > :51:22.a bloke, and you haven't bought a new parts. But, guess what, he never
:51:23. > :51:25.shows up for Richard, and we have no idea where he goes because he
:51:26. > :51:32.doesn't go back to Cathy's house either. So she called him. How are
:51:33. > :51:41.you getting on with the parts? In the morning?
:51:42. > :51:49.Sure enough, these back first thing showing up 40 minutes early.
:51:50. > :51:54.Cathy's boyfriend Dave is there to meet him. But something strange and
:51:55. > :52:00.it occurred since last night. This is a very different Paul Duggan to
:52:01. > :52:04.the one we saw before. For some reason, he's had a change of heart
:52:05. > :52:06.about what's up with the BMW. Yesterday he tells the power
:52:07. > :52:17.steering pump was corroded and we would meet a new motor. Now he's got
:52:18. > :52:27.the diagnosis absolutely spot on. Did you find out what the problem
:52:28. > :52:31.was? The clip is hanging in there. Within half an hour, his fixed the
:52:32. > :52:36.fault. No further mention of corrosion and a new improved price.
:52:37. > :52:47.Why Paul Duggan decided to abandon the lie about the corroded parts we
:52:48. > :52:51.will never know, but it does go to prove that he could have diagnosed
:52:52. > :52:54.incorrectly in the first place. And that everything you need to know
:52:55. > :53:01.about the man. He's quite happy to lie to its customers if he thinks it
:53:02. > :53:04.will get him some extra cash. We wrote to Paul Duggan and asked them
:53:05. > :53:09.to explain himself but surprise surprise, he ignored us. Funny that.
:53:10. > :53:15.A week later, we have another house with secret cameras, a new student
:53:16. > :53:17.and a vehicle of a different kind, because the don't forget, Paul
:53:18. > :53:22.Duggan fixes commercial vehicles, too. And we thought to ourselves, on
:53:23. > :53:35.a day like today, what kind of commercial vehicle would be most
:53:36. > :53:39.like to have? Play my music. Yes, we got a problem with our ice cream van
:53:40. > :53:42.and Paul is booked in to have a look at it any time now. We think he is
:53:43. > :53:50.here. Yeah, he is here, at it any time now. We think he is
:53:51. > :53:53.actually going get out of his van? For some reason, he seems a little
:53:54. > :53:59.bit reluctant to come round the back. But he does eventually get out
:54:00. > :54:06.and our actor leads into the ice cream van where I am hiding. That
:54:07. > :54:12.said, a little bit further. He seems very suspicious. Maybe he is
:54:13. > :54:14.said, a little bit further. He seems rogue traders before. He said is
:54:15. > :54:21.going to get something from his van for the instead, he gets in it and
:54:22. > :54:24.drives off. We do have a sneaky idea where he may be going, though,
:54:25. > :54:33.drives off. We do have a sneaky idea so we had dared to have a little
:54:34. > :54:40.word. Well, big word. ? music. Let's go and see if we can talk to Paul.
:54:41. > :54:43.We know he is in there but the Blind has been pulled down and he is
:54:44. > :54:53.refusing to answer. It's times like this when I find a megaphone can
:54:54. > :54:59.come in very handy. Hello, Paul, it is BBC rogue traders. You are
:55:00. > :55:04.probably aware we try to catch up with you earlier on. With the ice
:55:05. > :55:08.cream van. For some reason you left at
:55:09. > :55:09.cream van. For some reason you left if there would be all right to
:55:10. > :55:10.cream van. For some reason you left a chat? About the large sums of
:55:11. > :55:16.money still a chat? About the large sums of
:55:17. > :55:17.customers? These are all people whose lives you have made a very
:55:18. > :55:22.customers? These are all people difficult. Just like he does with
:55:23. > :55:26.its customers, Paul Duggan is giving us the brush off. Do you know what,
:55:27. > :55:35.I suppose utterly one thing for it. Shall we have an ice cream? -- I
:55:36. > :55:45.suppose there is only one thing for it. So, unprepared to talk to us,
:55:46. > :55:48.just like he is unprepared to talk to its customers as well. Round the
:55:49. > :55:52.office, we have started a call him Mr Whitby. He whips away your cash,
:55:53. > :56:18.and then he leaves. Since that day we've heard nothing
:56:19. > :56:24.from Paul Duggan forcibly never return to complete the work you
:56:25. > :56:25.promised. A lot of disgruntled customers
:56:26. > :56:34.clearly want to keep his face hidden but unfortunately, it hasn't worked.
:56:35. > :56:42.Here you are in our rogues gallery. A quick update from your e-mails.
:56:43. > :56:46.Tracey says her dad bought a TV from PC World and they convinced him to
:56:47. > :56:50.pay ?80 for his HDMI. We tell you to take it back. They will reimburse
:56:51. > :57:00.you if lines with the terms and conditions. A friend lost ?5,000
:57:01. > :57:03.last ?50 but the reported. They were embarrassed. Go to
:57:04. > :57:09.watchdog@bbc.co.uk and you can write to us as well. The address on your
:57:10. > :57:12.screens right now. Next week, private parking companies for Sox
:57:13. > :57:17.have you tried to appeal a ticket. The tactics they used to stop you
:57:18. > :57:20.plus the perils of private health screening and how some of the sofas
:57:21. > :57:29.delivered by Harveys neither lockable sound like you would
:57:30. > :57:32.expect. That's all on Watchdog next Wednesday at eight p.m.. Until then,
:57:33. > :57:36.from all of us here, good night.