:00:12. > :00:18.Citroen's unique suspension, letting down owners. A magic diet pill that
:00:19. > :00:27.takes hundreds of pounds from your pocket. Also, the minnows pizza,
:00:28. > :00:30.Sky, and webuyanycar.com. It is Watchdog, the programme you cannot
:00:31. > :00:56.afford to miss. evening and welcome to the
:00:57. > :01:03.programme. We are live for the next 60 minutes. Tonight... The Citroen
:01:04. > :01:10.C4 Grand Picasso - the suspension that goes bump in the night. Just
:01:11. > :01:13.wear and tear, says the car company. The manufacturer must know there is
:01:14. > :01:21.a problem, and that manufacturer must agree to replace those parts
:01:22. > :01:24.free of charge. Also tonight - raspberry ketone, the diet pill
:01:25. > :01:30.which promises you will drop two stone a month. Plus,
:01:31. > :01:35.webuyanycar.com, forgetting to mention it's hefty admin in fees.
:01:36. > :01:40.And, the man from Ofgem live in the studio to explain why, when
:01:41. > :01:45.wholesale fuel prices drop, he has done nothing to reduce our gas and
:01:46. > :01:49.electricity bills. We have got some questions of our own to answer, like
:01:50. > :01:53.what happens to the people we investigate once the cameras are
:01:54. > :02:01.turned off. Tonight, we reveal the next chapter in the stories of two
:02:02. > :02:06.rogues from yesteryear. First up, a tree surgeon who takes his anger out
:02:07. > :02:12.on his equipment. And a roof cleaner who just wanted to take his anger
:02:13. > :02:16.out on us. Get out of my car! You are putting corner at risk by the
:02:17. > :02:24.way that he is having to do that. What are you doing?! Yes, we will be
:02:25. > :02:31.taking roguery to dangerous new heights in a little while. Before
:02:32. > :02:34.that, the French car giant Citroen, renowned for its unique suspension
:02:35. > :02:40.design, which guarantees a smoother ride, except for those owners of a
:02:41. > :02:45.C4 Grand Picasso Exclusive, whose unique suspension ends up on the
:02:46. > :02:51.floor. But Citroen say it is just wear and tear. Motor journalist
:02:52. > :02:58.Ginny Buckley reports. A car with a mind of its own? A
:02:59. > :03:03.mechanical tortoise? From driverless cars to robot helpers, the 1950s
:03:04. > :03:07.were full of wonderful futuristic inventions. Among the most audacious
:03:08. > :03:15.was an amazing new type of car suspension, pioneered by Citroen. It
:03:16. > :03:19.worked like this. Most car suspensions use metal springs on
:03:20. > :03:25.each wheel to cushion the car over the bumps on the road. But
:03:26. > :03:29.Citroen's new hydro pneumatic suspension changed that, replacing
:03:30. > :03:32.the springs with pockets of compressed gas. It was an
:03:33. > :03:36.unqualified success, creating a smoother, more comfortable ride than
:03:37. > :03:44.ever before. Over the following years, innovative suspension like
:03:45. > :03:45.this became the calling card of Citroen, the defining feature of
:03:46. > :04:05.their ongoing success. The suspension systems of some
:04:06. > :04:12.modern Citroens still use that instead of springs. And this is one
:04:13. > :04:19.of them. The C4 Grand Picasso Exclusive. This car has an air
:04:20. > :04:26.suspension system, which uses rubber airbags positioned above each rear
:04:27. > :04:31.wheel. Just like the pockets of gas from the 1950s, these airbags act as
:04:32. > :04:38.shock absorbers, giving a nice, even ride. I remember it going on sale
:04:39. > :04:45.back in 2007, marketed as being both affordable and luxurious. Priced at
:04:46. > :04:49.?20,000, it was popular. Thousands of customers who bought one looked
:04:50. > :04:52.forward to years of smooth, trouble-free motoring, and for most
:04:53. > :04:59.of them, that is what they got. Until recently. When strange things
:05:00. > :05:06.started happening in the night. We bought a Citroen C4 Grand Picasso
:05:07. > :05:11.2007 model, and in the first few years, we were quite happy with it.
:05:12. > :05:15.Than last year, I went out to the car one morning and you could see
:05:16. > :05:19.that the whole of the bottom of the car had sunk near the ground. As
:05:20. > :05:25.soon as I started it and drove off, it was just really bumpy. Even my
:05:26. > :05:30.four-year-old son was saying, why is the car so bumpy, what is wrong with
:05:31. > :05:34.it? It was obvious that it was a problem with the suspension. We had
:05:35. > :05:39.heard this same story from 40 other Watchdog viewers. On the internet
:05:40. > :05:45.you can find the complaint repeated multiple times. With owners of C4
:05:46. > :05:49.Grand Picassos six years old or less, complaining that the rear
:05:50. > :05:57.suspension was deflating. But what was going on? My garage said it was
:05:58. > :06:02.a problem with the airbag which would cost ?400 to fix. I then
:06:03. > :06:06.contacted Citroen UK, and they told me it was wear and tear, and because
:06:07. > :06:12.the warranty had expired, we would have to pay for the final bill. We
:06:13. > :06:16.were extremely upset. Claire's sinking car, like all of the others
:06:17. > :06:20.we have heard about, was caused by the airbags in the suspension system
:06:21. > :06:24.leaking, a problem which would eventually make the car and driver.
:06:25. > :06:31.But the response of Citroen is always the same... It is simple wear
:06:32. > :06:36.and tear. If the warranty has expired, it is the owner who has to
:06:37. > :06:41.pay. But is that fair? Well, I am not an engineer but I have been a
:06:42. > :06:46.motoring journalist for many years, and I would not expect a suspension
:06:47. > :06:51.airbag to fail so soon. Let's find out what an expert has got to say.
:06:52. > :06:55.Mike has more than 30 years experience in the industry, and has
:06:56. > :06:58.seen a number of Grand Picassos displaying the same problem. For
:06:59. > :07:04.him, it is clear there is a design fault with the airbags. The rubber
:07:05. > :07:08.has started to degrade here, allowing the air to escape, the
:07:09. > :07:12.rubber has gone porous. Yes, you can see that. But this is a rubber
:07:13. > :07:18.component, is that not to be expected? I would expect that
:07:19. > :07:23.component on a vehicle to last a minimum of 8-10 years. Do you
:07:24. > :07:28.believe the response of the company is fair? Not at all, why should the
:07:29. > :07:34.customer pick up a tab for a part which has failed after 4-6 years?
:07:35. > :07:40.For a second opinion, we took a Grand Picasso to an expert engineer.
:07:41. > :07:46.Does he agree that the airbags should be lasting longer? I
:07:47. > :07:51.absolutely agree it is not acceptable. When a component like
:07:52. > :07:54.this is failing every five years, the manufacturer must know there is
:07:55. > :07:59.a problem, and that manufacturer must agree to replace those parts
:08:00. > :08:03.free of charge. Yet Citroen is refusing to budge, maintaining their
:08:04. > :08:09.is no problem, and customers have to pay for the replacement part. But do
:08:10. > :08:15.they really have confidence in their sophisticated suspension design?
:08:16. > :08:19.Evidence suggests they may not. Cars in the new, 2014 version, guess
:08:20. > :08:26.what, there is not an airbag insight. Citroen's high-tech
:08:27. > :08:28.suspension system has been quietly removed and replaced with, you
:08:29. > :08:34.guessed it, good, old-fashioned springs.
:08:35. > :08:37.But do not underestimate the power of Watchdog. Tonight, Citroen, in
:08:38. > :08:47.what it describes as an unprecedented step has agreed to pay
:08:48. > :08:57.80% of parts and labour for all Citroen C4 Grand Picasso Exclusives
:08:58. > :09:00.suffering the same problem. Citroen will also, I am pleased to say,
:09:01. > :09:06.refund anybody who has already paid for the result. Fantastic result.
:09:07. > :09:12.Citroen says it is keeping its customer service lines open until
:09:13. > :09:17.ten o'clock tonight. You can contact them on 0800 3288 141. Or you can
:09:18. > :09:24.e-mail them at cuk?contactcentre@citroen.com. And
:09:25. > :09:32.here is our contact details, if you want to comment on tonight's show.
:09:33. > :09:37.Make sure you start your message with the letters WD. And you can
:09:38. > :09:42.join in the discussion on Twitter as well. Last week we asked for your
:09:43. > :09:47.questions to put to the CEO of Ofgem, Dermot Nolan. Annie will be
:09:48. > :09:51.interviewing him later in the programme, so get in touch if you
:09:52. > :09:56.would like to ask him anything. Coming up - the diet pills sold by
:09:57. > :10:04.scores of companies, using fake celebrity endorsements.
:10:05. > :10:11.It is the end of the series, and on Rogue Traders, that is when we like
:10:12. > :10:21.to reminisce about rogues gone by, over a nice big plate of sticky
:10:22. > :10:38.puns. Come with me as I go back to my roots.
:10:39. > :10:47.Trees. When I was a child, the old tree in my back garden was central
:10:48. > :10:53.to my fun. It was a sentry tower, it was a goalpost, it was even a
:10:54. > :10:59.motorcycle. Yes, that tree was my best friend. Until I was 13, when I
:11:00. > :11:08.chopped it down to make an electric guitar. Kids, don't chop down trees
:11:09. > :11:12.to make musical instruments. This reminds me of a firm of tree
:11:13. > :11:15.surgeons I came across in 2011. They were based in Banbury and they were
:11:16. > :11:22.ripping off elderly people in their own back garden is. They were called
:11:23. > :11:29.Oaklands Tree Care. Not to be confused with companies of a similar
:11:30. > :11:32.name. He has got it! Oaklands Tree Care was won by Jason Butcher, who
:11:33. > :11:38.specialises in charging over the odds, inventing jobs which did not
:11:39. > :11:43.need doing, and leaving work uncompleted. This lady called him
:11:44. > :11:48.out to trim her conifers, and he left it looking like this. Back
:11:49. > :11:52.then, we asked an expert research on what he thought. It is a waste of
:11:53. > :11:59.your time coming here, because you do not need to be an expert to see
:12:00. > :12:06.how bad that is. Starts bad, gets worse, and is disastrous at the end.
:12:07. > :12:12.If it was a haircut, you would ask for your money back, but she paid
:12:13. > :12:20.?2300 for this, what do you make of that? It is outrageous, ridiculous.
:12:21. > :12:24.As if he had not taken enough liberties, Jason also asked her to
:12:25. > :12:28.lend him some money to fix his equipment. They said the chainsaw
:12:29. > :12:35.was broken and could I give them a cheque for 700, and they would give
:12:36. > :12:40.it back to me the next day. Why did you give it to them, were you scared
:12:41. > :12:45.that the work would not get done? Yes. But they did not come back,
:12:46. > :12:51.despite all the telephone calls. It feels rather stupid. I should not
:12:52. > :12:58.have been taken in so easily, but I do not know the cost of cutting
:12:59. > :13:03.hedges and trees down. We knew his method of operation was to pick on
:13:04. > :13:09.elderly people. Our next step was to find a house, put an elderly actor
:13:10. > :13:16.in it and go undercover. And here she is. Guess what we called her,
:13:17. > :13:23.Mrs Greene. Teresa green. Get it? Jason didn't. We told Jason we had
:13:24. > :13:27.one tree to remove, and want to trim back, the job which should have cost
:13:28. > :13:32.around 100 quid. But he was anxious to create jobs, and spotting another
:13:33. > :13:43.dead tree, he told us we had a serious problem on our hands.
:13:44. > :13:46.Yes, it was not the healthiest of trees, but it did not have the
:13:47. > :13:55.creeping fungus he claimed to have identified.
:13:56. > :14:04.It is not like an oil slick spreading across the garden, he is
:14:05. > :14:08.basically trying to scare her. Teresa stood firm and told him to
:14:09. > :14:13.just crack on with our original two trees. He worked for just over an
:14:14. > :14:19.hour, and charged us 400 quid, four times over the odds. So, we
:14:20. > :14:22.established that Jason Butcher was charging a lot, and that he was
:14:23. > :14:28.making up problems. But at least he worked safely, right? You have not
:14:29. > :14:35.seen the rogue run before, have you? Is it like Grange Hill, or
:14:36. > :14:53.crackerjack, or danger mouse? Sometimes, yes.
:14:54. > :14:58.remove two trees. To take those two trees down you are looking at about
:14:59. > :15:02.?500. Yet again he found work that didn't need doing. I can only think
:15:03. > :15:08.of one thing at once. Jason got to work. But his grasp of safe working
:15:09. > :15:13.practices, to be honest he didn't have a grasp on anything. The ladder
:15:14. > :15:20.is not secure. Now he is climbing the ladder with a chainsaw. There's
:15:21. > :15:25.nothing to stop him falling off and having a terrible accident at all.
:15:26. > :15:30.Even off the ladder he was a danger to himself, waving the saw around in
:15:31. > :15:36.the back of his van. I think he might just enjoy chopping things up.
:15:37. > :15:44.A bit too much. What do you reckon? Just what you need, a destruction
:15:45. > :15:49.junkie with anger issues. When he wasn't endangering his life or his
:15:50. > :15:54.machinery he was doing what he bid best -- what he did best, trying to
:15:55. > :16:20.extract as much money from his customers as possible.
:16:21. > :16:30.So, ?2,000. How many weeks' pocket money is that? None. Got 5 K in a
:16:31. > :16:38.cash ISA and a buy-to-let portfolio that brings in the same every month.
:16:39. > :16:43.You are not me. So, the dodging and weaving Butcher
:16:44. > :16:47.of Banbury was in our sights but it would soon turn out we weren't the
:16:48. > :16:53.only ones taking aim. Find out hout this rogue tree surgeon was
:16:54. > :17:04.eventually felled, in a while. Next the raspberry ketone diet pill,
:17:05. > :17:12.the laidest world -- the latest worldwide fad for weight loss. Where
:17:13. > :17:17.do I get them? There's no scientific proof they do. If you are desperate
:17:18. > :17:28.to drop dress sizes it's easy to be tempted by the price, ?5. They're
:17:29. > :17:34.advertised throughout the internet and the ads often carry convincing
:17:35. > :17:37.endorsements from celebs, all of whom apparently use and love the
:17:38. > :17:40.pills. Here is the thing, none of them have ever heard of the
:17:41. > :17:43.supplements, let alone tried them. In this series it's been Watchdog's
:17:44. > :17:48.most complained about product, here is why. Although people think
:17:49. > :17:52.they're signing up for a cheap trial offer, they end up with a contract
:17:53. > :17:56.costing them hundreds for a diet pill that's unlikely to help them
:17:57. > :18:03.lose weight. Who better to report, than Ellie.
:18:04. > :18:08.Welcome to the raspberry ketone magic show, a masterclass in sleight
:18:09. > :18:12.of hand. We know of dozens of different websites, most based in
:18:13. > :18:16.America, selling these products and all operate in a very similar way,
:18:17. > :18:20.pay a trial price of about ?5 and you will be sent a bottle of pills
:18:21. > :18:25.that will supposedly melt away fat making you lose weight and feel
:18:26. > :18:29.great. Let's start there. The first trick is convincing you
:18:30. > :18:35.the weight loss claims stack up scientifically. But they don't. The
:18:36. > :18:40.only studies into the fat reducing abilityings of raspberry ketone that
:18:41. > :18:43.have been reviewed by other scientists are about rodents. Whilst
:18:44. > :18:47.raspberry ketone has proven effective on some mice there is no
:18:48. > :18:53.evidence that it works on humans. No waeth loss claims associated with
:18:54. > :18:55.raspberry ketone products have been authorised by the Food Standards
:18:56. > :18:59.Agency or the Department of Health. Whilst it's fine to be used in the
:19:00. > :19:02.food and perfume industry to add flavour or fragance, it's illegal
:19:03. > :19:07.for raspberry ketone to be sold as a diet supplement in the UK. Because
:19:08. > :19:14.most of the companies are based abroad, it's hard to prosecute them.
:19:15. > :19:18.That's rouse number one, the weight loss claims don't hold water. It's
:19:19. > :19:22.the second trick that catches most people out because the cheap
:19:23. > :19:29.introductory trial you think you are paying for turns out to be an
:19:30. > :19:33.illusion too. Let's look at the product we have had most complaints
:19:34. > :19:38.about, raspberry ketone blast as an example. The site does everything it
:19:39. > :19:43.can to make you think signing up is easy and risk-free. You are told the
:19:44. > :19:47.4. ?4.95 to cover postage is all you will have to pay but as Deborah
:19:48. > :19:52.found out, by signing up you are actually making a much greater
:19:53. > :19:57.commitment. At what point did you realise things were not as they had
:19:58. > :20:02.first seemed with this company? When I received a second lot of pills I
:20:03. > :20:12.didn't expect them, which I thought was a mistake. Then my daughter was
:20:13. > :20:15.going through my bank statements and realised that roughly around ?100 a
:20:16. > :20:20.month was coming out of my bank. Every time a bottle was delivered
:20:21. > :20:24.about ?100 was taken from Deborah's account. I didn't see anything on
:20:25. > :20:29.the website to say they would be taking money out of my account every
:20:30. > :20:33.month. I thought it would be a one-off payment for a trial of pills
:20:34. > :20:40.and that would be it and I wouldn't hear anything else from them. It's a
:20:41. > :20:45.mistake that hundreds of other customers are making. It's not hard
:20:46. > :20:49.to see why. It's only when you delve deep into the terms and conditions
:20:50. > :20:53.that you discover what you are really signing up for.
:20:54. > :20:57.A clause there states unless you cancel your order within 14 days and
:20:58. > :21:03.return the pills, you are agreeing to pay ?95 for the bottle you have
:21:04. > :21:06.already received and the same amount plus postage every month for more
:21:07. > :21:11.bottles. So by signing up for the trial, you are actually agreeing to
:21:12. > :21:15.a contract known as a continuous payment authority or CPA. The
:21:16. > :21:19.company is legally entitled to keep taking payments from you by using
:21:20. > :21:23.the card details you provided to pay for postage, that is until you
:21:24. > :21:28.cancel your subscription with them or your bank. Why have so many
:21:29. > :21:35.Watchdog viewers failed to realise this? Simple, this is an exercise in
:21:36. > :21:41.misdirection. Let's look again at one of the sites
:21:42. > :21:45.for raspberry ketone blast. Take the first page. It's designed in a way
:21:46. > :21:50.to encourage you to make a quick decision about whether or not to
:21:51. > :21:57.sign up. By using terms such as hurry, claim
:21:58. > :22:01.today, or the trial is limited, this gets us to think about the
:22:02. > :22:05.opportunity being very scarce and if we don't act now we are going to
:22:06. > :22:09.lose the opportunity. They want us to act rather than think which is in
:22:10. > :22:12.the company's interest. If you are rushing there is a good chance you
:22:13. > :22:16.will miss the link to the terms and conditions right at the bottom of
:22:17. > :22:24.the page and instead continue straight on to the next, equally
:22:25. > :22:28.misleading section of the site. Page two, and suddenly you are hit with
:22:29. > :22:34.two conflicting bits of information. In a bold, gold star it states you
:22:35. > :22:37.are entitled to a 30-day 100% moneyback guarantee but up here in
:22:38. > :22:43.much smaller writing is the first reference to the trial being limited
:22:44. > :22:46.to 14 days. Confused? I am not surprised. For clarification you
:22:47. > :22:51.would have to click through to the terms and conditions but the link to
:22:52. > :22:58.them is written in extremely small letters. There is a further tactic
:22:59. > :23:00.to keep you from querying the terms and conditions, the box saying you
:23:01. > :23:07.agreed is automatically ticked for you. What does a consumer lawyer
:23:08. > :23:10.make of this website? The way somebody pays, in this case it's
:23:11. > :23:14.continuous payment agreement, should be drawn to the consumer's eye at
:23:15. > :23:18.the time of entering into the contract when they press the submit
:23:19. > :23:23.button. It should be in bold in a box and clearly in front of the
:23:24. > :23:30.consumer. This website fails in showing the pricing, in showing the
:23:31. > :23:35.cancellation policies clearly. It's already what I would say breaching
:23:36. > :23:38.consumer regulations. We have seen fat-busting claims that don't stand
:23:39. > :23:42.up and information on a large financial commitment buried within
:23:43. > :23:45.the website. When it comes to weight loss everyone is looking for the
:23:46. > :23:49.magic formula. As we have discovered, the only trick companies
:23:50. > :23:56.selling raspberry ketone perform, is to make your money vanish.
:23:57. > :24:00.Ellie is here now. You are not trying it lose weight, are you? Not
:24:01. > :24:04.yet. I might be in a few months. Congratulations, good luck with the
:24:05. > :24:09.baby. Thank you. How did you feel about being associated with one of
:24:10. > :24:12.these companies? Infuriated. It's so irritating to have a company using
:24:13. > :24:15.your name and image without your permission. How did you find out
:24:16. > :24:18.about it? People started contacting me on Twitter about a year ago
:24:19. > :24:22.saying are you aware this is happening, why are you promoting
:24:23. > :24:26.diet pills? It was all news to me. I had never had any contact from any
:24:27. > :24:31.of the companies. When I looked at the websites they looked like health
:24:32. > :24:36.and beauty magazine websites. They even had before and after pictures
:24:37. > :24:39.of me allegedly I had written this article but it's rubbish, I had
:24:40. > :24:43.nothing to do with any of it. What did you do next? I phoned my agent
:24:44. > :24:48.in frustration and said what can we do? He contacted a law firm in the
:24:49. > :24:52.States acting for other clients but it's like chasing a ghost, these
:24:53. > :24:55.websites pop up, they're quickly taken down and they pop up again
:24:56. > :24:59.under a different name. Really difficult to do anything about it.
:25:00. > :25:03.You did manage to get in touch with the manufacturers of that product,
:25:04. > :25:06.the raspberry ketone blast. We have had the most number of complaints
:25:07. > :25:11.about that product. What did they say? It claims there are many
:25:12. > :25:15.studies to show the weight loss benefits of raspberry ketone on
:25:16. > :25:17.humans. But it's been unable to provide any valid evidence. The
:25:18. > :25:21.company also says it's going to change the way it displays terms and
:25:22. > :25:27.conditions, but as yet the site remains the same as it always was.
:25:28. > :25:30.Deborah, who we saw in the film, gave us taking the pills. She's got
:25:31. > :25:34.her money back but that was because it was refunded by her credit card
:25:35. > :25:38.company, not raspberry ketone blast. Thank you very much. Good luck
:25:39. > :25:42.again. To recap, by signing up for these
:25:43. > :25:47.pills you are agreeing to something called a continuous payment
:25:48. > :25:50.authority or CPA, which allows the company astonishingly to take as
:25:51. > :25:54.much as it likes, any amount, from your account. It's a very common
:25:55. > :25:58.practice for companies to charge in this way, how do you know if you
:25:59. > :26:04.signed up to one and more importantly, how do you get out of
:26:05. > :26:08.it? Our financial guru games is with me. I hadn't heard of this. A lot of
:26:09. > :26:15.people haven't but as you say, they're common, even amongst
:26:16. > :26:26.reputable companies. Companies like Payday loan companies, breakdown
:26:27. > :26:30.companies, anti-srir -- anti-virus software for a computer. If you sign
:26:31. > :26:36.up with a credit card, you might use your credit card, give that 16-digit
:26:37. > :26:40.number to buy something ifshgs like a bag or shoes, how do you know? It
:26:41. > :26:44.looks and feels very much like using a credit card or debit card, it
:26:45. > :26:47.works with both. The difference is that you are walking into that
:26:48. > :26:51.regular payment and there should be an option to pay by direct debit and
:26:52. > :26:53.you should look out for that. With the good companies it will tell new
:26:54. > :26:57.the small print on the payment screen you are getting into this
:26:58. > :27:02.regular payment. Do take care when you are buying online. You are
:27:03. > :27:06.looking for? Underneath the payment page there will normally be small
:27:07. > :27:09.print saying, by clicking here you are entering into a regular payment
:27:10. > :27:13.and it gives us the right to go back to your bank account. Obviously not
:27:14. > :27:19.good companies, not always doing that but they should be. How do you
:27:20. > :27:23.get out of it? Two ways. Firstly, go to the company who you have got it
:27:24. > :27:27.with, you can also go to your bank. Your bank has to cancel that for
:27:28. > :27:32.you. In the past we have had problems with banks not cancelling
:27:33. > :27:37.CPAs, be persistent. They must cancel them for you if you ask. But
:27:38. > :27:42.no refund? Well, depends. In cases like this I think it edges closer to
:27:43. > :27:45.fraud. Of course then you are covered by the fraud protections.
:27:46. > :27:47.You may as well have a go? Always have a go, if you didn't know,
:27:48. > :28:02.always have a go. Thank you very much.
:28:03. > :28:06.Still to come: The Dominos pizza takeaway restaurant caught
:28:07. > :28:12.red-handed passing off Aldi's potato wedges as their own.
:28:13. > :28:19.Jason Butcher of Banbury calls himself a tree surgeon but when we
:28:20. > :28:23.met him he was more like a deciduous doctor death, diagnosing people's
:28:24. > :28:27.trees with fungal infections which meant they were doomed to
:28:28. > :28:31.unnecessary execution by chainsaw. It's scary, but not as scary as the
:28:32. > :28:36.hefty price tag Butcher himself was about to pay for his slash for cash
:28:37. > :28:41.operation. He quoted us over the odds when we
:28:42. > :28:48.invited him to our houses with secret cameras and he lied about the
:28:49. > :28:52.state of our trees. It was time to confront the man
:28:53. > :28:55.himself. We called him out to a job at a modest bungalow with a few
:28:56. > :29:04.trees and, well, this is what happened.
:29:05. > :29:25.I recognise you. us. Be careful on the road there!
:29:26. > :29:33.So, when you are taking thousands of pounds off people... And then either
:29:34. > :29:38.not doing the work... That you were not authorised to do in the first
:29:39. > :29:45.place...? There you go. That is Jason Butcher, from Oaklands Tree
:29:46. > :29:50.Care, of Banbury. And that was the last we saw of him. Whether or not I
:29:51. > :29:57.am easily mistaken for Matt Damon remains a hot topic around the
:29:58. > :30:02.office. We were not the only ones interested in Jason. Trading
:30:03. > :30:05.standards had also been having a look at his work. And what they saw
:30:06. > :30:07.standards had also been having a was not pretty. They had also come
:30:08. > :30:13.across a number of elderly customers who Jason had ripped off. When you
:30:14. > :30:17.met these victims and heard the stories about the way he was
:30:18. > :30:22.behaving, Jason Butcher, what were your feelings? When I kept seeing
:30:23. > :30:29.the complaints coming in and seeing the age of some of the victims, my
:30:30. > :30:33.mum is that age, she is 80, the response really is one of disbelief.
:30:34. > :30:39.It is difficult to understand why anybody would do this if they
:30:40. > :30:43.understood the impact that it could have on the people that they were
:30:44. > :30:47.ripping off? They do not see it, because they have got their money,
:30:48. > :30:50.they have gone, so they do not see what they have left behind, the
:30:51. > :30:58.problem is that that victim will have with the family, when the
:30:59. > :31:02.family finds out. Why is it so difficult with cases like these to
:31:03. > :31:06.get them to court? The people are so elderly and vulnerable, so for them
:31:07. > :31:11.to go to court it is very traumatic. There are FIFA has in the
:31:12. > :31:20.mind of the victim. At the end of the day, they have been conned. --
:31:21. > :31:27.there are fear factors. In the end, some of the victims were persuaded
:31:28. > :31:35.to testify. A year and a half later, it went to court. There were 13
:31:36. > :31:38.charges, including theft, fraud, money-laundering and unfair
:31:39. > :31:43.behaviour in relation to regulations. He pleaded guilty and
:31:44. > :31:50.was given A12 month custodial sentence. One more rogue off the
:31:51. > :31:54.streets, or in this case, out of the woods. Upon release from prison,
:31:55. > :31:59.Jason Butcher went back to being a tree surgeon, which I would imagine
:32:00. > :32:04.has you quite worried. Well, have a little bit of faith in human nature.
:32:05. > :32:10.According to trading Standards, he seems like a changed man. All of his
:32:11. > :32:17.paperwork, rummy complying with the legislation, and he is now doing a
:32:18. > :32:23.fair day 's work for a fair day's pay. I think it is a real success
:32:24. > :32:29.story. It would appear for the meantime anyway that Jason Butcher
:32:30. > :32:36.has turned over a new leaf. Did that kid right this? Well, that
:32:37. > :32:43.is what happened to Jason Butcher and Oaklands Tree Care. Have you had
:32:44. > :32:47.enough, or do you want some more? We will give you another story of what
:32:48. > :32:53.happened to the rogue once we had gone home. Like a genie, your wish
:32:54. > :32:59.is my command. I will be rubbing my lamp in about ten.
:33:00. > :33:04.The last show in the series, so let's take a look at some other
:33:05. > :33:11.companies, like Citroen, who we have had to persuade to buck up their
:33:12. > :33:17.ideas. Like Audi. This was in relation to the highest possible
:33:18. > :33:23.safety test. Audi knew that four models, like the A5, A7 and A8, had
:33:24. > :33:29.not, despite UK dealers are assuring us otherwise. Can you tell me about
:33:30. > :33:42.the safety standards on these? They are all going to be top rated on the
:33:43. > :33:52.Euro NCAP. And we had the same misselling from Audi head office. Is
:33:53. > :34:00.that every car that you are Jews? Audi apologised unreservedly, --
:34:01. > :34:05.that you produce. -- it admitted that the stringent testing did not
:34:06. > :34:10.include Euro NCAP. Since then it says it has retrained all of its
:34:11. > :34:15.sales staff to make sure customers are given the correct information.
:34:16. > :34:20.Next, Harveys Furniture. Our reporters exposed poor deliveries
:34:21. > :34:22.and terrible customer service and refusal to repair faulty goods, like
:34:23. > :34:33.this memorably squeaky sofa. We never know quite what companies
:34:34. > :34:38.will say when they appear on the show, and we did not expect Harveys
:34:39. > :34:43.Retail Services director Stephen Campbell to say this. I am going to
:34:44. > :34:49.phone each and every one of those customers featured in your programme
:34:50. > :34:53.over the next couple of days. On your website, and we are going to go
:34:54. > :35:00.viral this evening, I will give my personal e-mail address. With you
:35:01. > :35:03.compensate people who have been inconvenienced? Absolutely, if that
:35:04. > :35:11.is what it takes to satisfy those customers. Not only have Harveys
:35:12. > :35:17.compensated everyone in our film, but he is now working closely to
:35:18. > :35:20.resolve people's problems. Harveys assures us that it is committed to
:35:21. > :35:28.resolving and learning from those issues. And then there was Pontin
:35:29. > :35:34.'s, we told you how an 11-year-old boy staying at the Southport resort
:35:35. > :35:38.ended in casualty after this capacitor fell 30 feet and landed
:35:39. > :35:43.directly on him, splitting his head open. We have had numerous reports
:35:44. > :35:47.of unsafe conditions at the park, so we sent our undercover cameras in.
:35:48. > :35:53.The broken floodlight still had not been fixed. In another area, he
:35:54. > :35:59.hired a broken gate, they discovered old TV units, broken ladders and a
:36:00. > :36:02.cabinet full of petrol cans. Meanwhile, we found all this in a
:36:03. > :36:08.public car park. The worst playground for a child you could
:36:09. > :36:14.imagine. Unbelievably, the owners of Pontins, the Britannia Hotel Group,
:36:15. > :36:16.were dismissive, maintaining that their health and safety record was
:36:17. > :36:22.excellent. After shaming them live on air, we returned to the Southport
:36:23. > :36:24.camp and despite the indifference of the Britannia Hotel Group, we can
:36:25. > :36:30.confirm that all of those areas featured have been made safe. But if
:36:31. > :36:33.you are visiting a Pontins resort over the summer and find anything
:36:34. > :36:37.which worries you, these get in touch. Now, one of our most
:36:38. > :36:44.important investigations ever on Watchdog has been to look at the six
:36:45. > :36:50.energy suppliers and the continuous rise of our gas and electricity
:36:51. > :36:56.bills, despite they in wholesale prices. Last week, Ofgem announced
:36:57. > :37:00.the biggest ever investigation into the industry, 14 years after it was
:37:01. > :37:07.created. Why has it taken so long for the regulator to wake up? Set up
:37:08. > :37:11.in 2000, Ofgem's task was simple, make sure consumers got a fair deal
:37:12. > :37:16.from the energy market. In the first seven years of its existence, it
:37:17. > :37:21.seemed to do barely anything, with bills rising by six to 1%, meaning
:37:22. > :37:28.that by 2007, consumers were paying more for their energy than ever
:37:29. > :37:32.before. -- 61%. I was very upset with Ofgem because I did not think
:37:33. > :37:38.they were doing their best to make this market work and protecting
:37:39. > :37:44.consumers. The price spiked at an average of ?856 per household per
:37:45. > :37:49.year, and Ofgem finally acted. After an eight-month investigation, it
:37:50. > :37:53.called on energy companies to clean up their act, identifying pricing,
:37:54. > :37:57.billing and transparency of the market as a areas in need of
:37:58. > :38:02.improvement. But it did not work. Three years later, Ofgem were forced
:38:03. > :38:12.to admit that the probe had barely achieved anything, and the prices
:38:13. > :38:15.have continued to rise. Ofgem were not really putting
:38:16. > :38:20.consumers at the heart of what they were doing. I think it was dreadful
:38:21. > :38:26.that they presided over a situation where we saw these massive increases
:38:27. > :38:31.in prices. Last year, it seemed everyone's patience ran out. The
:38:32. > :38:35.Government's Energy and Climate Change Committee said Ofgem was
:38:36. > :38:38.failing consumers, a sentiment which was shared by the leader of the
:38:39. > :38:44.opposition. We set out plans to keep control of
:38:45. > :38:47.those costs, but the real way we keep control is by freezing prices
:38:48. > :38:53.and having a tough regulator, with teeth. Unless you have that, this
:38:54. > :38:56.problem may reoccurrence. Three weeks later, the Secretary of State
:38:57. > :38:59.for Health GM to change appeared on Watchdog and ordered a new
:39:00. > :39:04.assessment into the state of the market. Tomorrow I will be
:39:05. > :39:13.announcing that we are going to have much more transparency. I have asked
:39:14. > :39:16.Ofgem to do a study into financial transparency into the accounts and
:39:17. > :39:20.to make recommendations. But nobody has got any faith in Ofgem because
:39:21. > :39:25.they have done nothing? Within three months, Ofgem had completed the
:39:26. > :39:30.state of the market assessment, and concluded that another, more
:39:31. > :39:34.detailed, investigation was needed. Except this time, they would be
:39:35. > :39:39.handing responsibility over to the Competition and Markets Authority.
:39:40. > :39:42.Why? Because the regulator felt it did not have the power to delve
:39:43. > :39:47.deeply in into the financial conduct of the big six. Details of that
:39:48. > :39:51.investigation were unveiled last week, but the CMA is not due to
:39:52. > :39:58.publish its findings until Christmas Day 2015. Where does that leave
:39:59. > :40:01.consumers? We cannot afford to wait 18 months before this market works
:40:02. > :40:06.for us all. Consumers need help. They have seen bills rising. They
:40:07. > :40:11.are scared of their energy bills. I want Ofgem to just yet on and do it
:40:12. > :40:18.and not spend loads of time talking about it. With me now, Dermot Nolan,
:40:19. > :40:24.the boss of Ofgem. What is the point of Ofgem? The point of Ofgem is to
:40:25. > :40:35.protect the interests of energy consumers, not just now but 20-30
:40:36. > :40:47.years in the future. Who say the customers of your priority, we are
:40:48. > :41:22.your priority, so can you explain, because it is baffling people, the
:41:23. > :41:23.Energy Minister comes on and announces on Watchdog that there is
:41:24. > :41:24.going to be this huge review, it takes you six months to decide that
:41:25. > :41:25.Ofgem that you are not up to the job, and then the competition 's lot
:41:26. > :41:25.come in, and it is going to take them 18 months.
:41:26. > :41:26.It is laughable! People have many questions about the big six and
:41:27. > :41:27.whether they are set up in the right way. I would say this is the body to
:41:28. > :41:31.look into that. I would also say I agree with that comment made, that
:41:32. > :41:35.we will be trying to protect consumers we will be trying to
:41:36. > :41:40.improve customer service, which is at a poor level in many cases. I do
:41:41. > :41:44.promise you that over this 18 months, we will be doing our very
:41:45. > :41:49.best to protect consumers. I do not think you have explained to viewers
:41:50. > :41:53.why it has taken so long to dawn on you that your powers were not
:41:54. > :41:58.enough. We have looked at the select committees saying they were
:41:59. > :42:01.bamboozled by the big six. Nobody appears to know what their true
:42:02. > :42:13.profit margins are. And yet it has taken so long. The persistence of
:42:14. > :42:26.the problems have indicated that it is the right time to refer it now.
:42:27. > :42:33.There are major changes in the energy market coming. in the next
:42:34. > :42:37.few years, there will be smart metres coming in, we will have
:42:38. > :42:57.customers more empowered. But also, both now and in the future, we will
:42:58. > :43:07.be trying to make profits and prices as transparent as possible. I can
:43:08. > :43:12.tell consumers that every aspect of the customer bill is going to be
:43:13. > :43:21.audited. It will be transparent, and the companies will have to justify
:43:22. > :43:26.it. It seems to have dawned on us much earlier than you that something
:43:27. > :43:31.needed to be done, but also, it looks as if you are fiddling around
:43:32. > :43:36.and delaying things. 18 months, is that because you are waiting until
:43:37. > :43:44.after the election? Certainly not. That is the timetable for the
:43:45. > :43:48.competition authority. I really do believe it will be a very thorough
:43:49. > :43:51.review, it will look at the intrinsic structure of the industry.
:43:52. > :43:55.All the questions people have I hope will be answered. But as I say, over
:43:56. > :43:57.that period of the next 18 months, we will be trying our best to take
:43:58. > :44:00.proactive steps on behalf of consumers, to say, quality of
:44:01. > :44:05.service is not as good as it could be, and if companies do not put
:44:06. > :44:07.consumers at the heart of things, we will take action and levy fines on
:44:08. > :44:09.them. One viewer asks, what about the next 18 months, before you have
:44:10. > :44:11.any power to do anything, how do we cope? I would say that we will be
:44:12. > :44:12.taking steps, we will be enforcing against companies. We are taking
:44:13. > :44:13.steps at the moment to move towards next day switching, so that
:44:14. > :44:17.consumers can switch within a single day. I would say that it is a good
:44:18. > :44:21.time for switching. We have laid a campaign about that. I would
:44:22. > :44:23.encourage people to go out and look for bargains. Just one more question
:44:24. > :44:34.- why our energy companies allowed to sit on money collected in
:44:35. > :44:39.overpayments? I would encourage those people to tell us about it and
:44:40. > :44:43.I promise we will act. OK, we will be keeping a beady eye on Ofgem,
:44:44. > :44:46.thank you for coming in. Thank you very much.
:44:47. > :44:55.Keep your stories coming in. Here are a few more.
:44:56. > :45:00.Dominos Pizza has apologised after a staff member was caught on camera
:45:01. > :45:05.buying budget supermarket potato wedges that were to be passed off as
:45:06. > :45:09.the restaurant's own. This worker was snapped buying bags of the
:45:10. > :45:12.frozen snacks from the local Aldi. When pressed he admitted that the
:45:13. > :45:17.restaurant had sold out of their own brand of wedges and that the frozen
:45:18. > :45:21.ones were going to be sold on at the restaurant's normal price of 3. ?3.
:45:22. > :45:24.49 a portion which is quite a mark-up. A spokesman for the
:45:25. > :45:28.takeaway chain said it didn't approve of this behaviour and that
:45:29. > :45:33.all food must be bought from approved suppliers. Apparently,
:45:34. > :45:35.Dominos has decided against buying their pizza bases from the
:45:36. > :45:42.supermarket because it believes that would be the thin end of the wedge.
:45:43. > :45:51.The Advertising Standards Authority have put the breaks on a TVad for
:45:52. > :45:56.secondhand car dealers We Buy Any Car. They quote a price to buy a
:45:57. > :46:01.vehicle, what the advert failed to mention is that a fee of between ?50
:46:02. > :46:05.and ?75 is added to each and every transaction meaning that you will
:46:06. > :46:09.never actually receive the full amount you are quoted. However, the
:46:10. > :46:13.ASA ruled that this was not made clear by the advert and as a result,
:46:14. > :46:21.it has now been banned from all further use.
:46:22. > :46:27.Sky is shutting down its door-to-door sales operation sacking
:46:28. > :46:29.all 550 of its so-called Sky walkers after a Guardian newspaper
:46:30. > :46:34.investigation uncovered claims that in order to sign up customers Sky's
:46:35. > :46:38.sales agents were exaggerating speeds of its broadband and the
:46:39. > :46:43.services included in its TV packages. Whistle-blowers within the
:46:44. > :46:48.company also said they were specifically instructed to target
:46:49. > :46:52.the elderly and young, unemployed parents. Sky's maintains the
:46:53. > :46:55.decision to stop door-door selling has nothing to do with these
:46:56. > :47:01.allegations and is a response to the way customers are now shopping. With
:47:02. > :47:05.our streets safe there's only wall-to-wall TV adverts and cold
:47:06. > :47:10.calls left. We are heading back down memory
:47:11. > :47:15.lane. Before we see our old, old rogues, news from this series of
:47:16. > :47:19.misleading auction house Coopers, they were the once who a couple of
:47:20. > :47:22.weeks ago forcibly ejected me and my team through a fire exit. We were
:47:23. > :47:26.astonished to find out that even after our piece Coopers were able to
:47:27. > :47:32.run an auction at a London Hilton Hotel. We asked Hilton HQ what
:47:33. > :47:35.gives? We are pleased to say they told us they have no further Coopers
:47:36. > :47:40.auctions planned for the future. Now, as we saw earlier, it's not
:47:41. > :47:44.unusual for our investigations to be followed up by trading standards.
:47:45. > :47:50.But rogues beware, you never know who else might be watching. So, it's
:47:51. > :47:54.always a good idea to make sure you keep your whites whiter than white.
:47:55. > :48:02.It's the soap powder doorstep challenge. It's been 20 years. It
:48:03. > :48:08.must be due a reboot. Come on. Hello, sir, are you prepared to show
:48:09. > :48:15.your whites to the entire nation? Sri won something? -- have I won
:48:16. > :48:18.something? Oh my goodness. At least your roof is clean. I had it
:48:19. > :48:25.professionally cleaned. That's just a way into the story, isn't it? It
:48:26. > :48:31.is. Not one of our best ideas. But back in 2013 it still helped us tell
:48:32. > :48:39.you all about Renovate North West Limited of Manchester, a cleaning
:48:40. > :48:46.and repair service run by Darren, Daz as in washing. He was paid ?130
:48:47. > :48:50.to repair her roof, which he did by painting it.
:48:51. > :48:54.I am in the familiar with the idea of painting -- I am not familiar
:48:55. > :48:58.with the idea of painting it, us because it's plastic. They said they
:48:59. > :49:02.could do it. They said no problem and we trusted them. So, they
:49:03. > :49:10.painted it and by the next day it had started to come off. Lauren rang
:49:11. > :49:15.to complain but They didn't answer it got worse. We thought it could be
:49:16. > :49:18.repaented, we have had a surveyor and builder out who said that it
:49:19. > :49:24.never should have been painted in the first place because it's UPVC
:49:25. > :49:42.and it needs replacing. The bill for that, ?1200.
:49:43. > :49:45.So, was this a typical Renov8 job? Here is Daz and his assistant,
:49:46. > :50:06.Connor. Sounding conVincing, we left them to
:50:07. > :50:10.it. But once they were left loose on the roof, let's just say they didn't
:50:11. > :50:15.take precautions to stop themselves falling off. Witness the incredible
:50:16. > :50:19.walking along the top of the roof without any harness, while smoking a
:50:20. > :50:24.fag trick. Funnily, Barry wasn't impressed. This is appalling. I hope
:50:25. > :50:29.he has nine lives. Hold on, make it seven! The water is cascading off
:50:30. > :50:35.the roof on to the extension lead at the back. This is so, so dangerous.
:50:36. > :50:39.Believe it or not, that wasn't the most dangerous thing Connor got up
:50:40. > :50:45.to. What's he doing? He is sawing
:50:46. > :50:49.something. Yeah, he tried to make a makeshift phone charger by sawing
:50:50. > :50:55.through a wet cable. Inserting it into his phone and then plugging it
:50:56. > :50:59.into the equally wet extension lead. That's just the nuttiest thing I
:51:00. > :51:02.have ever seen. It's breathtaking, because he is using the same
:51:03. > :51:07.extinction that was covered in water. That -- extension that was
:51:08. > :51:11.covered in water. It won't charge your phone! He needs to be
:51:12. > :51:15.counselled on how to live beyond the next birthday. That's three separate
:51:16. > :51:27.things that have put his life directly in danger. Miraculously
:51:28. > :51:31.Connor didn't electrocute himself. All they used was water, there was
:51:32. > :51:35.no sign of any weed killer. And Daz finished the job by giving the
:51:36. > :51:42.garden a final watering of his own, compounded by the fact that
:51:43. > :51:48.straightaway after he did this. Oh, no! He hasn't washed his hands.
:51:49. > :51:56.Six days on, we went back to inspect the work. There were pools of water
:51:57. > :52:00.in the garage. The gutters were full of mud from the roof. And the muck
:52:01. > :52:05.that fell out of the gutters was blocking the drains. When we invited
:52:06. > :52:09.them to out to a second house it was the same story. Same dangerous
:52:10. > :52:15.working practices, same dodgy work. It was time for Daz's doorstep
:52:16. > :52:17.challenge. Soapbox in hand, I made my move whilst Darren was quoting
:52:18. > :52:37.for work in another house we set up. Are you prepared to show your face
:52:38. > :52:43.to the British public, because what we have seen is that you have been
:52:44. > :52:47.rinsing your customers. Hi there, Connor. Yeah, might be best to start
:52:48. > :52:51.packing up, mate. How's it going, all right? What we have seen in two
:52:52. > :52:57.instances now, two different jobs is that you promised to do work,
:52:58. > :53:00.including cleaning gutters, using weed killer, and you don't at all,
:53:01. > :53:03.actually. People pay for this, pay good money for these jobs to be done
:53:04. > :53:07.and you don't do them at all. He didn't want to chat about the
:53:08. > :53:11.quality of his work. But what about health and safety? The other thing
:53:12. > :53:15.you need to watch out for... Get out of the car. You are putting Connor
:53:16. > :53:19.at risk by the way that he is having to do his job. You are leaving him
:53:20. > :53:27.up there by himself. You are leaving Connor there by himself up on a roof
:53:28. > :53:35.slipping around. How did... BLEEP car now. What are you doing? BLEEP.
:53:36. > :53:37.That was a job and the tiles needed replacing, that's part of the
:53:38. > :53:41.service you are supposed to offer. But you didn't. Connor, watch out on
:53:42. > :53:42.those roofs, you are going to get yourself in trouble. You are going
:53:43. > :54:00.to get hurt. So, Daz, in fact, has vanished.
:54:01. > :54:06.I love it when a joke comes together.
:54:07. > :54:12.So, whatever became of Darren Daz Pots? Is Connor still in one piece?
:54:13. > :54:18.Funny you should ask, because you weren't the only one glued to your
:54:19. > :54:22.television set that night. The folks at the Health and Safety Executive
:54:23. > :54:25.were watching too. Walking around the roof, no precautions, no
:54:26. > :54:30.scaffolding to stop falling. He really is pushing his luck there. Of
:54:31. > :54:33.cores you have Darren his boss -- of course you have Darren his boss
:54:34. > :54:38.watching him. Anyone in control of people working at height is governed
:54:39. > :54:44.by the working at height regulations which tell you what you have to do
:54:45. > :54:47.to be safe. And not look like an idiot. There was nothing there at
:54:48. > :54:51.all to stop either man from falling off the roof. It's quite obvious
:54:52. > :54:54.from what we saw that that's a serious risk of them suffering an
:54:55. > :54:59.injury, maybe even death from that sort of fall. The HSE decided our
:55:00. > :55:02.film contained enough evidence to mount an investigation. We
:55:03. > :55:05.determined that there were effectively two sets of breaches
:55:06. > :55:09.here, one from the company who have legal responsibilities, and one from
:55:10. > :55:12.Darren himself because he was seen watching his employee walking around
:55:13. > :55:16.at risk and on the roof with him putting himself at risk, as well.
:55:17. > :55:19.They decided it was worth a prosecution for both Darren and the
:55:20. > :55:23.company for breaches of the regulations. It was put before the
:55:24. > :55:28.Magistrates courts and both parties, the company and MrPots, pleaded
:55:29. > :55:33.guilty and were fined ?1,000. MrPots was given 200 hours' community
:55:34. > :55:44.service and both parties were forced to pay costs of ?12 each. ?3,000 and
:55:45. > :55:48.-- ?1200 each. The company has been dissolved and Daz is registered as
:55:49. > :55:54.an energy surveyor which hopefully means he is nowhere near a ladder.
:55:55. > :56:00.You see, money is useful but it's not as important as stopping someone
:56:01. > :56:08.from losing an eye. Or getting electrocuted.
:56:09. > :56:17.Or falling off a high roof. On to a spiked railing! Has anyone ever told
:56:18. > :56:21.you you are a bit weird? So there we go. Wrongs righted,
:56:22. > :56:25.justice upheld. Fingers crossed in the future we will have similarly
:56:26. > :56:32.positive outcomes to bring you about the Rogue's Gallery class of 2014.
:56:33. > :56:36.Don't forget, we wouldn't know about any of these Rogue Traders if it
:56:37. > :56:39.wasn't for you. If you have had an experience with conmen, dodgy
:56:40. > :56:49.dealers or all-round rotters, get in touch. Go to the website find my
:56:50. > :56:53.face, and click on it, and it says send your story to Rogue Traders. I
:56:54. > :56:59.am waiting. A massive response to the Citroen
:57:00. > :57:02.story. Lots of people asking for the customers service details. They're
:57:03. > :57:06.on the screen now. And also on the Watchdog website.
:57:07. > :57:12.Gavin on Twitter has been in touch. He was taking in by a diet pill scam
:57:13. > :57:23.weeks ago, luckily his wife spotted the payments and now the bank has
:57:24. > :57:27.cancelled the CPA. You can stop it. Also Chequers tweeted to say he is
:57:28. > :57:30.sad it's our last show. Indeed it is our last show. But please keep your
:57:31. > :57:33.stories coming in, because we are back in the autumn. But until then,
:57:34. > :57:42.from all of us, good night.