:00:00. > :00:07.Tonight, just how safe are the hover boards
:00:08. > :00:19.Are restaurants and bars doing enough to make sure that everybody
:00:20. > :00:32.can enjoy the Christmas party? We go undercover.
:00:33. > :00:35.And I confront a rogue letting agent
:00:36. > :00:45.We're live for the next hour, fighting for your rights
:00:46. > :00:50.Tonight we return to the dangerous hover boards story we first
:00:51. > :00:54.have been seized by trading standards.
:00:55. > :00:56.Later I talk to the family whose board exploded in their
:00:57. > :01:02.Four mother suffered horrific injuries when it blew up in the
:01:03. > :01:05.house. -- a mother. We're putting on a Panto with
:01:06. > :01:08.West End legend Sheila Hancock as she takes the lead showing you
:01:09. > :01:17.how to avoid them. Away over the holidays, tonight's
:01:18. > :01:21.rogue trader is worth avoiding. And we will all talk in front of the
:01:22. > :01:25.cameras, so you can explain how people come here on the holidays,
:01:26. > :01:33.waste on an advertisement that your business puts out there, and ends
:01:34. > :01:39.up... Come on... Are you getting a Boris bike? ! That is a rogue
:01:40. > :01:55.traders first! He was a fast runner! Now, who's going to be left out in
:01:56. > :01:59.the cold at your Christmas Party, tonight we're asking after 20 years
:02:00. > :02:01.of disability discrimination law, just how much has actually changed
:02:02. > :02:06.in our restaurants and bars? What if you went to a Christmas
:02:07. > :02:08.party venue and you could not use any of the facilities.
:02:09. > :02:10.The BBC's Disability Affairs Correspondent Nikki Fox has been to
:02:11. > :02:23.VOICEOVER: We assess them on whether they had a large print menu,
:02:24. > :02:30.disability access and disabled toilets.
:02:31. > :02:35.Our first stop was Manchester, and both myself and a member of the
:02:36. > :02:41.Watchdog team were rigged with secret cameras. The cover story was
:02:42. > :02:46.simple, organising the Christmas party for people with a range of
:02:47. > :02:50.disabilities. We are on our way, making ten visits today, ten
:02:51. > :02:53.different venues, we will see what they are like for access, not just
:02:54. > :02:58.people in wheelchairs and scooters, like me, but people with vision
:02:59. > :03:02.impairments, hearing impairments. As soon as we started the undercover
:03:03. > :03:05.visit, it became apparent that wheelchair access was poor, I could
:03:06. > :03:09.not get into two restaurants because they did not have a ramp, when they
:03:10. > :03:18.did have one, the staff were not prepared. First time I have used
:03:19. > :03:22.this... The staff at this big chain took several attempts to fit the
:03:23. > :03:27.ramp, installed correctly, the two section should be locked together,
:03:28. > :03:34.just before I go over it, one staff member moves it and they separate.
:03:35. > :03:37.The disappointment kept coming. Despite having a state-of-the-art
:03:38. > :03:42.chairlift, the staff here could not get it working.
:03:43. > :03:49.It went from bad to worse, we assessed the facilities for people
:03:50. > :03:53.with other disabilities, just one restaurant was able to provide a
:03:54. > :03:57.large print menu. There was a glimmer of hope with hearing loops,
:03:58. > :03:59.one restaurant out of ten claims to have one, when they investigated
:04:00. > :04:13.further, they could not find it. I showed my findings to Chris
:04:14. > :04:16.Wright, a lawyer specialising in disability rights, he has won a
:04:17. > :04:21.number of cases against restaurants. Whether it is a lift out of order,
:04:22. > :04:25.whether it is staff who have not been trained how to use it, it is
:04:26. > :04:29.all a part of the picture, it is failure to make reasonable
:04:30. > :04:38.adjustment. -- Chris Fry. There will be breach of the equality act. We
:04:39. > :04:42.are quite flexible about where we throw the Watchdog Christmas party,
:04:43. > :04:45.so we travel further afield to see if options for accessible venues
:04:46. > :04:51.were any better, helping us go undercover, Tom, a wheelchair user,
:04:52. > :04:55.and Muhammad, and his guide dog, Solo. Disabled toilets were unusable
:04:56. > :05:00.in some restaurant, this one in Bristol doubled up as a store room.
:05:01. > :05:03.The clutter covering the floor. It was the disabled toilets at this
:05:04. > :05:05.large chain in Cardiff that really shocked the undercover team carrying
:05:06. > :05:31.out the visit. Yes, you saw that correctly, this
:05:32. > :05:36.disabled toilet also acted as the back office of the restaurant! If
:05:37. > :05:40.you were there and did not use the facilities, you could require them,
:05:41. > :05:45.you could get a positive injunction to make them access of all. The
:05:46. > :05:46.restaurant would have to pay compensation for the embarrassment
:05:47. > :05:53.suffered by the person. Looking at the results of the
:05:54. > :05:59.research, what was the overall picture? Across the 50 undercover
:06:00. > :06:02.visit we carried out, one third did not have access will toilets. Even
:06:03. > :06:08.when they did, some were totally unusable. And a dire 88% of
:06:09. > :06:13.restaurants did not offer large print menus for people with vision
:06:14. > :06:17.impairment, restaurants are not even bothering with the more simple
:06:18. > :06:23.measures. The worst was for the hard of hearing, only two out of 50 had a
:06:24. > :06:29.hearing loop in place. Pretty poor results all round for the restaurant
:06:30. > :06:33.week tested, wood pubs and bars fare any better in catering for the
:06:34. > :06:37.Christmas do? Time to hit the phones. We called 50 bars across the
:06:38. > :06:41.UK in Edinburgh, Southampton, Liverpool, Exeter and Belfast. --
:06:42. > :06:46.would. We asked them whether they had accessible toilets and hearing
:06:47. > :06:49.loops, how did they get on? Just like the restaurant, one third did
:06:50. > :06:58.not have access will toilets, just one had a hearing loop. What is the
:06:59. > :07:03.everyday reality like? You are a wheelchair user, a couple of people
:07:04. > :07:07.that we spoke to offer to carry someone in a wheelchair up and down
:07:08. > :07:11.stairs, has that happened to you? It is normal form in our, I would not
:07:12. > :07:15.say that I particularly enjoy it, because obviously everybody can see
:07:16. > :07:19.you being carried out, it is not just you, it is the wheelchair. Then
:07:20. > :07:24.you are trapped upstairs, and you have to find somebody to help you
:07:25. > :07:29.come back downstairs. Charlie, you could do with a view hearing loops.
:07:30. > :07:34.They have been around for years, the problem has always been, often, the
:07:35. > :07:37.technology is broken. Often, deaf people are the last thing on the
:07:38. > :07:40.list because deafness is indivisible, very easy for deaf
:07:41. > :07:48.people to feel like they are forgotten. The important thing, at
:07:49. > :07:52.the end of the day, as a blind person, visually impaired, you want
:07:53. > :07:56.freedom of choice. Legislation can do as much as it likes but at the
:07:57. > :08:01.end of the day, you have got to change attitudes or nothing will
:08:02. > :08:04.change. Across the 100 bars and restaurants we tested, it was clear
:08:05. > :08:08.that wheelchair access needed improvement. Provisions for people
:08:09. > :08:13.with hearing and vision impairments were almost nonexistent. Just like
:08:14. > :08:17.everyone else, disabled people want to party! To be able to get through
:08:18. > :08:21.the front door and have a drink with their mates, to hear what everyone
:08:22. > :08:27.else is saying, and be able to pick their own food off the menu. Bar and
:08:28. > :08:29.restaurant owners, do your bit, after all, this is the season of
:08:30. > :08:39.goodwill to all men and women! I'm now joined by Justin Tomlinson
:08:40. > :08:47.the Minister for Disabled People. You have seen the film, it does seem
:08:48. > :08:51.shocking that some people cannot even get into restaurants and bars,
:08:52. > :08:55.no disabled toilets... You find that embarrassing? I'm really
:08:56. > :08:59.disappointed to see that, what surprised me the most about the
:09:00. > :09:03.video, big chains. Why would have thought, as a given, they would be
:09:04. > :09:07.able to deal with training, making sure facilities are accessible, not
:09:08. > :09:12.just because of the equality act but because of the combined spending
:09:13. > :09:16.power people with this ability is, ?212 billion, often the first to
:09:17. > :09:21.complain when businesses get things wrong. They are missing out. Often
:09:22. > :09:26.it was a lack of training. It is something that should be avoided.
:09:27. > :09:29.You go to the restaurant, your office, the council go, and they see
:09:30. > :09:36.a disabled toilet full of toilet rolls, tips, you see an office as
:09:37. > :09:40.well... Obviously not happy, the council say, don't do it, you
:09:41. > :09:45.empower them, you educate them, they still continue, no changes. What
:09:46. > :09:50.power do you have defined them and close them down? Through the
:09:51. > :09:58.equality act, you can find them, you can make them out. -- what power do
:09:59. > :10:03.you have two fine them. I was a former nightclub manager, first-ever
:10:04. > :10:06.graduate job, fully accessible nightclub, we benefited from that
:10:07. > :10:12.commercially. It is so frustrating, to see a disabled toilet used as an
:10:13. > :10:16.office, unbelievable! It looks like complacency, you are in charge, it
:10:17. > :10:21.is almost like they say, yes, thanks for the education, we will do it,
:10:22. > :10:28.and they do not! 21st century, and people are being carried to and from
:10:29. > :10:33.toilets! Completely unacceptable. What can you do something about?
:10:34. > :10:36.This had been flagged up with me, I have met with the British
:10:37. > :10:39.hospitality Association and to their credit they recognise their members
:10:40. > :10:44.on the sing out on this combined spending power, they have agreed to
:10:45. > :10:50.do a joint guideline... Guidelines, we need action... In conjunction,
:10:51. > :10:54.the legal law means they should be getting a lot of what we see in the
:10:55. > :10:59.video right, that must be addressed. I want to know which of those chains
:11:00. > :11:03.are letting people down, so I can contact the Chief Executives
:11:04. > :11:06.directly, I understand you have kept it broadbrush, but I want to know
:11:07. > :11:10.and I want to chase them. And for the independent organisation, where
:11:11. > :11:14.we would have been lesser prize but still disappointed, that is why we
:11:15. > :11:17.are working with the British hospitality Association, spreading
:11:18. > :11:25.best practice, improving guidance. I with you on this, 100%, they will
:11:26. > :11:30.struggle if they are losing a huge amount of business. Talking about an
:11:31. > :11:35.act that has been here 20 years, 20 years and people still cannot go to
:11:36. > :11:38.the toilet, cannot print a big menu. Why can we not have this as law,
:11:39. > :11:42.that every single restaurant, we have thought about massive change,
:11:43. > :11:46.do not have an accessible toilet, they have got to have it otherwise
:11:47. > :11:50.they cannot open. We are enforcing that, we see a lot of legal action
:11:51. > :11:55.taken but it is the frustration, we should not be having to do this,
:11:56. > :11:58.this is in their interest, as a business, marking themselves for
:11:59. > :12:04.huge amount of Christmas parties, parties all year around. If you make
:12:05. > :12:07.your venue not accessible, you are blocking people from coming in, that
:12:08. > :12:11.is unacceptable, that the business, and unfair on the people who will be
:12:12. > :12:15.missing out. I am shocked to see so many of the big chains doing that, I
:12:16. > :12:20.want to personally chase them. It should not be happening. As a given,
:12:21. > :12:28.then use should be accessible. White thank you very much. -- as a given,
:12:29. > :12:34.venues should be accessible. Thank you very much.
:12:35. > :12:36.Now, this is the last episode of this series
:12:37. > :12:40.but we will be back next year and we still need you to keep sending us
:12:41. > :12:42.your tip offs and stories, you can email us watchdog@bbc.co.uk
:12:43. > :12:45.or go the website and click where it says 'send us your stories'.
:12:46. > :12:48.You can also tell us what you think about any of tonight's reports,
:12:49. > :12:50.by tweeting us or posting on our Facebook page.
:12:51. > :12:53.the dangerous hoverboard that exploded in one family home.
:12:54. > :13:00.And the Christmas Shopping rip offs you need to know about.
:13:01. > :13:04.In the UK right now we've got ourselves a housing crisis.
:13:05. > :13:06.Too many people and not enough available places to put them
:13:07. > :13:10.But there are two ways to react to that.
:13:11. > :13:15.You can either help out, or you can help yourself.
:13:16. > :13:35.Guess which one tonight's rogues chose!
:13:36. > :13:40.VOICEOVER: Do you ever get the feeling that somebody else in the
:13:41. > :13:43.top of the market is getting the jump on you, the flipping, the
:13:44. > :13:44.skipping through estate agent websites is not going to find you
:13:45. > :13:55.somewhere to live. Because somebody has already found
:13:56. > :13:59.the place and discovered a way to squeeze money out of it. They are
:14:00. > :14:08.playing the system, not the free runners, they are cool! Today we are
:14:09. > :14:11.talking about London Victoria Estates, they boast they are young
:14:12. > :14:15.and vibrant, dealing with luxury properties in some of London's most
:14:16. > :14:21.sought after locations, the Facebook page uses this picture of the London
:14:22. > :14:27.skyline to advertise their business. Impressive! One slight problem... It
:14:28. > :14:34.is not a picture of London at all, that is a picture of San Francisco!
:14:35. > :14:38.That is London! Not a great start! It is not the early Mirage... For an
:14:39. > :14:43.estate agency, they do not seem to be very good at selling or renting
:14:44. > :14:45.houses, no estate agency boards, hardly any properties, and those
:14:46. > :14:51.they do claim to have our not available... -- it is not the only
:14:52. > :14:57.Mirage. The real giveaway is this, they use a picture to advertise a 1
:14:58. > :15:03.bed flat in London, but it is -- it is the same picture for a ten bed
:15:04. > :15:07.flat ten miles away. Not very honest. We know that they let flats
:15:08. > :15:12.out, but to holiday-makers, through websites, like Expedia and we also
:15:13. > :15:24.know that they do it very badly. These ladies booked a flat for their
:15:25. > :15:29.friend's hen party. When they arrived to collect the keys, there
:15:30. > :15:33.was a problem. Straightaway, sorry, we don't have this apartment, you
:15:34. > :15:37.can't stay there. No apology or explanation, that was it. They
:15:38. > :15:41.offered you something else? They said, we've got a gorgeous apartment
:15:42. > :15:46.near Marble Arch. With six hens needing a bed and a party to crack
:15:47. > :15:49.on with, they visited the new apartment. They drove us to map the
:15:50. > :15:53.minutes down the road to an estate of the Edgware Road, it was a
:15:54. > :15:57.horrible rundown block of flats, we didn't even get out of the car. Back
:15:58. > :16:01.in the office they found out they weren't the only ones complaining.
:16:02. > :16:05.There was a group of women, I think from Leeds, they had the same
:16:06. > :16:08.address on their booking. They were supposed to be staying the same
:16:09. > :16:14.place you were on the same night. Yeah. Tanya and Leanne cancelled
:16:15. > :16:18.their reservation and booked a new apartment instead. We are gutted we
:16:19. > :16:24.gone to so much trouble, planned this down to a T, we were so
:16:25. > :16:28.frustrated and insulted that they would take that away from us. They
:16:29. > :16:33.didn't lose any money but plenty of others have. We're getting
:16:34. > :16:41.complaints from places all over the globe, just pick one. Zimbabwe. No,
:16:42. > :16:54.that's wrong. Finland! There we go, Finland.
:16:55. > :17:02.SPEAKS FINNISH. You speak very good finish. It might be easier if we do
:17:03. > :17:07.it in English. This lady booked a three-bedroom apartment costing ?370
:17:08. > :17:10.a night last summer, it took them five hours to get the keys and when
:17:11. > :17:15.they did it was for an entirely different property. You had two
:17:16. > :17:19.children with you? That was the main reason why we were panicking, like,
:17:20. > :17:27.they said it would be a premium apartment. Four stars. And, well, it
:17:28. > :17:34.was awful. There was moulding the ceiling. And dust everywhere. --
:17:35. > :17:41.mould on the ceiling. We complained at their office and they just didn't
:17:42. > :17:45.care. They said something like, we know your address, something like
:17:46. > :17:52.that, we were like, OK! Like a threat? Yes! I'm very sorry, can I
:17:53. > :17:56.apologise on behalf of the entire United Kingdom for the thing that
:17:57. > :18:03.you've experienced in our capital city in London. Thank you, apology
:18:04. > :18:08.accepted. In reality it would take days to apologise to everyone else
:18:09. > :18:12.who has paid for a Ghribi apartment from London Victoria Estates, we
:18:13. > :18:16.found at least 80 online complaints about them. The worst company I've
:18:17. > :18:25.ever dealt with. Most of the plug sockets were broken.
:18:26. > :18:32.Complete scam, waste of time and money. London Victoria Estates
:18:33. > :18:37.charred holiday-makers to stay in top end London locations, then when
:18:38. > :18:38.they turn up they hand them the keys to substandard flats in the wrong
:18:39. > :18:53.end of town. Flipping heck. What I'd really like to know is what
:18:54. > :19:00.happens when you try and book one of these places. The production device
:19:01. > :19:04.we're about to employ is that this lot aren't getting on and need a
:19:05. > :19:09.team bonding exercise. The reality is no one is having fun, its
:19:10. > :19:15.research, go with it. We of them into a top flat in Hyde Park costing
:19:16. > :19:18.?420 a night, they aren't really staying there. The booking tells us
:19:19. > :19:22.to go straight to the flat, collect the keys, but when we arrived there
:19:23. > :19:26.is no one there, so we call them. I've I've booked an apartment
:19:27. > :19:29.tonight for Hyde Park mansions and we've just arrived, we're not sure
:19:30. > :19:38.where to go. We're told to go to their offices. Here we meet an
:19:39. > :19:42.agent. We pay in cash then he tells us he doesn't have the keys. You
:19:43. > :19:59.need to go to this B Team has two head to a hotel
:20:00. > :20:13.across town. -- the team. Hyde Park mansions.
:20:14. > :20:21.Two bedrooms for eight people? It's a team bonding exercise, they aren't
:20:22. > :20:22.trying to start a family. This fictional retreat is going very
:20:23. > :20:34.badly. We trudge back to the head office
:20:35. > :20:41.again. After two hours running around town, they come clean, Hyde
:20:42. > :20:46.Park mansions isn't available. The electricity isn't working? He has an
:20:47. > :20:56.alternative plan. Not what we've booked or paid for.
:20:57. > :21:06.Is it big enough for the team to start that bonding? Is it sumptuous
:21:07. > :21:07.or dumptious? Just wait until we start renting some of their fairy
:21:08. > :21:08.tale palaces. That's when
:21:09. > :21:10.the whole story gets really dark. Watching
:21:11. > :21:15.your wallet this festive period? We reveal your three tips to avoid
:21:16. > :21:18.the Christmas Shopping rip offs. And talking of Christmas shopping
:21:19. > :21:31.most of us now want the ease of clicking on a website or an app
:21:32. > :21:35.to do our Christmas shopping. And this year Argos is making some
:21:36. > :21:53.very bold promises about how quickly Introducing our fastest service
:21:54. > :22:01.ever. With new Argos FastTrack, get free same-day delivery. Or collect
:22:02. > :22:08.in the store in as little as 60 seconds. If you can't wait, Argos's
:22:09. > :22:13.new fast-track service promises to take the stress out of your festive
:22:14. > :22:16.shopping, no more long queues, tiny pencils, waiting in store for your
:22:17. > :22:20.number to be called out, sounds great. Hundreds of you have been
:22:21. > :22:27.saying the reality isn't quite so impressive. For their fast-track
:22:28. > :22:33.home delivery service, Argos promised that if you order before
:22:34. > :22:36.6pm, they'll deliver the same day, but it was a different story for
:22:37. > :22:40.Rebecca Clarke from Sutton Coldfield, she tried it out on a
:22:41. > :22:48.Christmas present for her daughter. It got to 8pm, my husband said, are
:22:49. > :22:53.you sure they are coming? I found a little card saying they had tried to
:22:54. > :22:58.deliver but we went in. They hadn't knocked on the door and hadn't rung
:22:59. > :23:04.the doorbell, there is no way we would have Mr delivery. Eventually
:23:05. > :23:07.this was delivered two days later. It really disappointed, I wouldn't
:23:08. > :23:12.recommend fast-track delivery to anybody if it means they spend the
:23:13. > :23:16.best part of two days trying to resolve an issue. Luckily, the goods
:23:17. > :23:20.eventually arrived and the presence will be there in time for Christmas
:23:21. > :23:25.morning, but some customers relying on Argos's fast-track system have
:23:26. > :23:34.found their gifts aren't just late, they are not arriving at all. Lisa
:23:35. > :23:38.Rein White from Leeds ordered a gaming chair for her son, she chose
:23:39. > :23:42.fast-track same-day delivery and was told it would arrive between seven
:23:43. > :23:48.and 10pm that night. It didn't. The customer service wrap said he wasn't
:23:49. > :23:55.sure what had happened, he'd get another order to us by Monday. I
:23:56. > :24:01.stayed in all day waiting for this chair. Absolutely nothing. Lisa
:24:02. > :24:05.eventually cancelled her order after Argos fails to deliver the chair on
:24:06. > :24:08.two occasions. I wouldn't recommend fast-track to anybody, I've had my
:24:09. > :24:15.fingers burnt and learned my lesson. Lisa isn't the only unhappy
:24:16. > :24:20.customer, Sam Wilkinson from Fife ordered a duvet for same-day
:24:21. > :24:23.delivery, but it didn't turn up that day or the next two despite her
:24:24. > :24:29.waiting in. They eventually admitted it was out of stock. Ian from London
:24:30. > :24:37.never received his iron despite being promised same-day delivery to.
:24:38. > :24:41.-- as well. Argos struggling to live up to its fast-track delivery
:24:42. > :24:47.promises, but what about its claim you can pick up a night in store in
:24:48. > :24:52.as little as 60 seconds. You are supposed to avoid the old system of
:24:53. > :24:56.waiting to pay and collect. You are given a pick-up time and should be
:24:57. > :24:59.able to collect your items quickly from their dedicated fast-track
:25:00. > :25:02.counter, but it's not quite how it worked out for customers like Chris
:25:03. > :25:08.King from Gloucester, who ordered some fast-track Lego. How long did
:25:09. > :25:12.it take you to get your Lego, 60 seconds? No, and hour and a half I
:25:13. > :25:16.was in the store to get the set. An hour and a half, what happened? I
:25:17. > :25:20.went straight through to the fast-track allocated point, the
:25:21. > :25:24.first girl went to the system, couldn't find the order, said she'd
:25:25. > :25:28.have to get on to get onto the fast-track department. Find out what
:25:29. > :25:32.was going on. By this time I could see the set I had ordered behind
:25:33. > :25:36.getting pushed to the side and after an hour and a half they were able to
:25:37. > :25:41.let me have the set of Lego. Not impressed? Not in the least, when
:25:42. > :25:44.you can see the set you've ordered that behind, you know it's yours,
:25:45. > :25:49.they've said it's yours but you can't have it, it's infuriating.
:25:50. > :25:53.Scores more of you have said you have struggled with in-store
:25:54. > :25:57.fast-track collection, like Phil Griffiths who went to collect a
:25:58. > :26:01.fast-track item twice and didn't just have a long wait, on both
:26:02. > :26:05.visits it turned out the item wasn't there at all. After hearing about
:26:06. > :26:07.your collection nightmares we decided to try out there at all.
:26:08. > :26:11.After hearing about your collection nightmares we decided to try out
:26:12. > :26:16.Time to send in the Watchdog mystery shoppers.
:26:17. > :26:21.Our team took off their ski boots and put on secret cameras to visit
:26:22. > :26:28.20 Argos stores around the country. The mission? To find out just how
:26:29. > :26:29.close Argos would get to the impressive 60 seconds promoted in
:26:30. > :26:43.the advert. The results? Mixed bag, more than
:26:44. > :26:48.half did manage 60 seconds or close, as for the rest, much more varied.
:26:49. > :26:53.In fact it took Argos an average of nearly six minutes to give us the
:26:54. > :26:57.fast-track orders across 20 stores, almost six times slower than the
:26:58. > :27:01.bold claim in the advert. Let's face it, hardly faster than regular
:27:02. > :27:06.collection. This store was by far the worst, staking score taking a
:27:07. > :27:10.staggering one hour 16 minutes to bring us our fast-track item from
:27:11. > :27:19.even the stack omitted there was a problem. -- staff admitted.
:27:20. > :27:26.We also tested out their delivery service and it worked for us, but
:27:27. > :27:30.look online and you'll find hundreds of unhappy customers who agreed the
:27:31. > :27:34.system isn't for purpose. More than 500 have complained on Argos's
:27:35. > :27:38.Facebook page about delivery and collection since the fast-track
:27:39. > :27:43.service launched in October. On top of this Argos has been forced to
:27:44. > :27:48.apologise twice in the last month alone after website crashes left
:27:49. > :27:52.shoppers in the lurch. Viewers have found getting through to the Argos
:27:53. > :27:57.customer services phone line and be anything but speedy. In fact, we
:27:58. > :28:03.made 20 calls to try it out. Overall we were on hold an average of 28
:28:04. > :28:06.minutes, on four of those calls we didn't get through to anyone and
:28:07. > :28:14.work at off after waiting more than an hour. -- we were cut off. Things
:28:15. > :28:17.are really going to get busier, but if you just can't wait for
:28:18. > :28:26.Christmas, you might have two if you are using Argos. Argos told us their
:28:27. > :28:26.fast-track service has an average customer satisfaction rating of
:28:27. > :28:29.eight out of ten. The company says this is
:28:30. > :28:32.its busiest time of year and, despite its best efforts, it doesn't
:28:33. > :28:34.always meet its own high standards. It's sincerely sorry to any
:28:35. > :28:36.customers it has disappointed. It has invested in more vans
:28:37. > :28:41.and extra drivers to handle demand. And has taken on extra people
:28:42. > :28:43.in customer services and extended Now, a few weeks ago we warned
:28:44. > :28:53.you about potentially dangerous hover boards and how they can
:28:54. > :28:57.start fires in people's homes. Since then Trading Standards
:28:58. > :29:00.have seized more than 15,000 unsafe boards, but unfortunately
:29:01. > :29:07.some have still been bought. We now know about 3 fires that have
:29:08. > :29:11.been started by hover boards and in the most serious case we've heard
:29:12. > :29:14.of, someone has been badly injured. Earlier I spoke to Joann
:29:15. > :29:30.and her son Henry, whose board I plugged in the hoverboard, in the
:29:31. > :29:37.morning, a few hours later, well, one hour, I unplugged it, tried to
:29:38. > :29:40.turn it on, it would not start up, it was quite warm, quite a weird
:29:41. > :29:51.smell, I brought it down to my mother, I said, the hoverboard is
:29:52. > :29:56.not starting up. I was crying. You had a look at it, what happened? I
:29:57. > :30:02.got back into bed, it was on the bedroom floor, and within seconds...
:30:03. > :30:07.It exploded, like a bomb! Fragments everywhere, flames, everything. A
:30:08. > :30:12.real fire. If my husband had not have smothered it, I would not have
:30:13. > :30:16.got out of the bedroom! You were badly burned, these are not minor
:30:17. > :30:22.burns. I do not have any proper feeling in these fingers, I burned
:30:23. > :30:31.my shoulder, fragment burn on my leg, burn on my hip as well, and my
:30:32. > :30:34.hair was burned as well. This is not something you bought from the
:30:35. > :30:41.Internet, you got this from a well-known retailer. Yes, we did. A
:30:42. > :30:48.reputable person, shop, well... It was not one we just looked up and
:30:49. > :30:52.bought online. You got it, wrapped it up, chucked it out of the window,
:30:53. > :30:56.how do you feel now, about having had something like this, bought
:30:57. > :31:02.something like this, for it to happen, for your wife to be so badly
:31:03. > :31:06.burned? It is very difficult, I feel guilty, I bought it, it is my
:31:07. > :31:09.responsibility. But, I think I did the right things... I went through
:31:10. > :31:14.the proper retailer... Follow the instructions. You have got to be
:31:15. > :31:19.extra cautious with all products, anything can go wrong. You need to
:31:20. > :31:24.be very careful, follow the rules, and then, go a little bit further,
:31:25. > :31:26.as well. I'm very glad to hear that you are on the mend, thank you very
:31:27. > :31:45.much be joining us. It is terrible what happened to that
:31:46. > :31:48.family, we had one in London, a father and son had to jump from a
:31:49. > :31:56.first-floor window, one of these things caught fire! You have put out
:31:57. > :32:00.a very serious warning, how often do make such warnings. Have been in the
:32:01. > :32:04.brigade 21 years, this is only the second time we have done such a
:32:05. > :32:07.notification in the last ten years, that is based on information that
:32:08. > :32:11.came out from trading standards, nine out of ten that they are
:32:12. > :32:15.looking at are serious risks to the public, those which they have
:32:16. > :32:18.seized. These hoverboard, a lot of people could potentially have under
:32:19. > :32:21.the Christmas tree in a few weeks' time. We are concerned they may be
:32:22. > :32:25.tucked away in cupboards, under Christmas trees, people do not know
:32:26. > :32:30.the potential danger for these items. The big concern, you do not
:32:31. > :32:32.really know what is going wrong, we do not know why that hoverboard
:32:33. > :32:38.belonging to the family went up in flames. We were looking at a number
:32:39. > :32:41.of problems with the fusing, the plug, the charging circuit, the
:32:42. > :32:45.battery... Unusual to have a new item into the market which seems to
:32:46. > :32:49.have so many problems got wiped it is going to worry a lot of people,
:32:50. > :32:55.what is your advice? We cannot say do not buy them, but think very
:32:56. > :32:58.carefully, even with a reputable retailer, you do not know, if you
:32:59. > :33:03.can hold off, please do hold off, be careful, do not put it in the
:33:04. > :33:11.bedroom charging, do not have it on at night, and always have a working
:33:12. > :33:16.smoke alarm, another planned. -- and another plan.
:33:17. > :33:19.London Victoria Estates use photos on their listings that don't match
:33:20. > :33:22.So what kind of a place do you get from them?
:33:23. > :33:27.We've paid to stay in Hyde Park but the team have been sent
:33:28. > :33:31.somewhere entirely different, what will it be like?
:33:32. > :33:36.After two hours of getting the runaround, we finally around at the
:33:37. > :33:43.flat we have paid 420 quid a night for. It is bad, and dirty, and
:33:44. > :33:48.uncared for, cigarettes in a cup, hair in the bathroom, mouldy and
:33:49. > :33:53.smelly, no working light bulbs, no towels, no toilet roll... The
:33:54. > :33:59.electrical cabling is dangerous. We tried to explain, but the agent is
:34:00. > :34:06.not having any of it. We will give you a very nice rate next time.
:34:07. > :34:12.Yes, that is reassuring (!) ?420 for that, it has ruined the
:34:13. > :34:18.team-building weekend. We still have tickets for Billy Elliot! Wait!
:34:19. > :34:24.I have not! LAUGHTER Who is the mastermind behind the
:34:25. > :34:28.mayhem? This man, this 23-year-old, Mohammed Rizal, young but an old
:34:29. > :34:34.school rascal, linked to ten different companies that have over
:34:35. > :34:40.?25,000 in unpaid court fines, time to see just how bad his business
:34:41. > :34:43.model is. -- Mohammed Rasool. It is time for a sting, three teams
:34:44. > :34:50.booking three properties, watching on, expert property lawyer, Rob.
:34:51. > :34:53.Alice has reserved a 1 bed flat in Knightsbridge, but when they collect
:34:54. > :34:57.the keys, they are asked to pay an extra hidden cost.
:34:58. > :35:17.Even if you focus on it with a microscope (!) you cannot see it if
:35:18. > :35:21.it is not there! ?50 is quite a lot... We are about to see a very
:35:22. > :35:33.clean property indeed (!) this flat would not win any prizes
:35:34. > :35:38.from Kim and Aggie (!) that is breach of contract, if nothing else,
:35:39. > :35:44.the customer should be getting all of that money back. John and Callum
:35:45. > :35:48.and their friend are off to a stamped their in Hyde Park, as you
:35:49. > :35:51.do (!) add that! They have booked the same place that we booked
:35:52. > :35:55.earlier, Hyde Park mentioned, meeting at the flat, once again,
:35:56. > :36:05.nobody is there a. We are outside now... -- nobody is there. They are
:36:06. > :36:08.asked to pay ?650 a night for the luxury apartment, but they are taken
:36:09. > :36:15.in a completely different direction on their way there at this time. Is
:36:16. > :36:20.this the right way? We booked Hyde Park mansions...
:36:21. > :36:30.We know where it is, mate (!), it is not where we booked! Once again, we
:36:31. > :36:34.have not been given what we paid for, the boys are taken back to the
:36:35. > :36:36.first flat, we find mouse droppings, dangerous electrics, a freezer that
:36:37. > :36:50.is mouldy on the inside. For old Hyde Park mentioned, last
:36:51. > :36:54.week, electrical full, this week, a leak, either it is going to fall
:36:55. > :36:58.down (!) or there is a pattern to how these guys are operating. Is is
:36:59. > :37:02.a situation where you cannot be given the product or service you
:37:03. > :37:07.bought, the first thing that should happen is, the supplier should give
:37:08. > :37:11.you a full refund, or the option of a refund, if it is happening several
:37:12. > :37:16.times, ask yourself, is there a more to it? What you have done, without
:37:17. > :37:21.knowing it, is play the benefit of the doubt card, from the rogue
:37:22. > :37:26.trader! And play we must, holiday heaven or holiday hell!
:37:27. > :37:34.They are not a couple, they have paid for a double bed flat, slap
:37:35. > :37:37.bang in the middle of Knightsbridge, this is how it appeared on the
:37:38. > :37:43.Internet when we booked it, time to get the keys for what is not (!) a
:37:44. > :37:49.love nest! The hidden cleaning fee, once again. We are told we cannot
:37:50. > :38:10.stay in the place we paid for and booked.
:38:11. > :38:16.Medicine reasons... So we are taken here, instead, filthy, damp,
:38:17. > :38:19.stained, at no point did anybody let them know that the flat they booked
:38:20. > :38:26.was not free before they handed over their cash, so after calls to
:38:27. > :38:30.complain. We are not very happy with the quality of this... The carpet is
:38:31. > :38:34.mucky... There are dead insects on the wall. How can we could not go on
:38:35. > :38:43.where we booked? The electricity is not working
:38:44. > :38:49.well... ? What happened to " medicine reasons"! Arthur and Millie
:38:50. > :38:54.asked to be moved, now they are not even in an apartment, it is just a
:38:55. > :38:58.damp room, with a toilet seat stuck together with Sellotape, not in the
:38:59. > :39:08.nicest part of town, either, Arthur and Millie wanted a holiday, this is
:39:09. > :39:11.a squaliday! This is in Knightsbridge, well posh, this is
:39:12. > :39:16.the original plays their book, could have been so different, if only they
:39:17. > :39:20.had been allowed to stay here... That was highly unlikely, because we
:39:21. > :39:24.have spoken to the owners... They have not let out this place in the
:39:25. > :39:28.12 years they have been living here! However, they have had a knock on
:39:29. > :39:33.the door from several people who thought that they could stay here...
:39:34. > :39:39.Presumably some of those coming from London Victoria Estates... STUDIO:
:39:40. > :39:46.It is now clear that the benefit of the doubt card has expired!
:39:47. > :39:48.This is not just a case of accidental over-booking.
:39:49. > :39:51.What it's looking like is a clear attempt to mislead
:39:52. > :39:53.customers into paying for properties they could never hope to provide.
:39:54. > :40:02.Well, it turns out that it's not just the renters who are losing out.
:40:03. > :40:04.The onus is on the owners. In ten minutes.
:40:05. > :40:07.Now, here's a Christmas cracker for you - what's the one thing that
:40:08. > :40:10.your car, your home and your holiday all have in common?
:40:11. > :40:13.The answer... is insurance.
:40:14. > :40:16.No, because insurance is no laughing matter.
:40:17. > :40:19.But have you ever wondered why the price of your policy suddenly
:40:20. > :40:22.becomes more expensive, even if you haven't made a claim.
:40:23. > :40:24.Well, West End legend Sheila Hancock
:40:25. > :40:28.And she's put on a special Watchdog panto to explain why,
:40:29. > :40:32.when it comes to your premium, there are certain things you'll
:40:33. > :40:44.VOICEOVER: Curtain at the ready, silence in the wings, time to shine
:40:45. > :40:49.a spotlight on insuring your things! Insurance world has an air of
:40:50. > :40:53.mystery, premium costs we think are based on our history...
:40:54. > :40:57.Have we been careful? Have we made a claim? Most importantly, were we to
:40:58. > :41:06.blame? There is more to the pricing than
:41:07. > :41:10.might meet the eye, this watchdog panto will help explain why.
:41:11. > :41:15.We are investigating why it is that the cost of insurance premiums can
:41:16. > :41:21.suddenly rocket for no apparent reason. It is something that
:41:22. > :41:28.happened to me, I have been driving for 63 years, I have never made a
:41:29. > :41:36.claim on my car insurance. When I had to renew my premium, they wanted
:41:37. > :41:41.to increase it from ?873, two over ?2000. -- up to over ?2000. I could
:41:42. > :41:44.not believe it, I have never caused an accident, I have had the same
:41:45. > :41:52.car, my circumstances have not changed. Why? It seems insurers have
:41:53. > :41:56.access to data from a multitude of secretive sources. With details of
:41:57. > :42:01.everything we have ever told an insurance company. By analysing
:42:02. > :42:06.these, along with personal circumstances, they weigh up how
:42:07. > :42:11.likely you are to make a claim. In my case, I committed the heinous
:42:12. > :42:16.crime of being one-year old (!), and, last year, I was involved in an
:42:17. > :42:22.accident. However, the other driver admitted that she was entirely to
:42:23. > :42:27.blame, and so it cost my insurers nothing. I thought that I could
:42:28. > :42:35.forget about it, but no, it drove my premium sky high. Whatever your mode
:42:36. > :42:37.of transport, insurers often end up penalising their customers for
:42:38. > :42:48.accidents that are not there are full. -- fault. David's 20-year-old
:42:49. > :42:52.daughter, Amy, was sat in a parked car, when a drunk driver ploughed
:42:53. > :42:57.into the back of her, miraculously, she was not injured. When it came to
:42:58. > :43:06.her car insurance renewal... Admiral up the price of the premium from
:43:07. > :43:12.?700 up to ?1700. What were the reasons they gave you? Apparently,
:43:13. > :43:15.the fact that she was involved in an accident, even though it was no full
:43:16. > :43:21.of hers, statistically, she is likely to have another accident at
:43:22. > :43:25.some point in the future. She has been penalised quite heavily for
:43:26. > :43:31.being in the wrong place at the wrong time. It seems incredibly
:43:32. > :43:37.unfair. How do the insurers justify it? Roger is an independent insurer
:43:38. > :43:43.'s claims advocate. However they come to the conclusion that if you
:43:44. > :43:51.are involved in an accident that has not been caused by you, you are more
:43:52. > :43:54.likely to have an accident later? It seems a rather questionable
:43:55. > :44:00.statistic at one time, that lurk behind the desk will have said, that
:44:01. > :44:09.cannot be right, but nowadays, it is all about algorithms. -- the clerk.
:44:10. > :44:13.And another algorithm is used to drive up the premium, a simple phone
:44:14. > :44:20.call to discuss a breakage in your home... I have broken my chair...
:44:21. > :44:22.Could end up costing. Elizabeth phoned her insurers company, when
:44:23. > :44:36.she had a leak in her bathroom. I said, can I get back to you? The
:44:37. > :44:40.balance was fixed without needing to claim. When Elisabeth got her next
:44:41. > :44:46.quote for household insurance it was almost double the price. She
:44:47. > :44:51.contacted the company to ask why. We increased your insurer and premium
:44:52. > :45:01.because you made a claim. No. Oh yes you did. Oh no I didn't. Oh yes you
:45:02. > :45:06.did. Oh no I didn't. But Esure said that she did, because apparently if
:45:07. > :45:10.you report or have any conversation about an incident, big or small, it
:45:11. > :45:15.can be added to your record as an intention to claim. And that can be
:45:16. > :45:22.used as justification for an increase in the cost of your
:45:23. > :45:25.premium. I shopped around for some insurance. They all said
:45:26. > :45:33.unfortunately it would go down as a claim and affect the premium. A
:45:34. > :45:38.simple phone call, how can that possibly be judged as a claim? It's
:45:39. > :45:42.one of the unintended consequences of automation and technology, when
:45:43. > :45:47.you make a phone call and say, could I have advice, it triggers an
:45:48. > :45:53.increase in premium because you've incurred the company in some time
:45:54. > :45:56.and cost of making that call. Lots of people in the insurance industry
:45:57. > :46:01.are very unhappy about these unintended consequences. But what if
:46:02. > :46:08.all you've done is become one-year-old? Because you certainly
:46:09. > :46:14.wouldn't want to plan a holiday if you over a certain age. Like me,
:46:15. > :46:20.pensioner Brian Raina from Manchester Leeds and active life.
:46:21. > :46:26.Every year he visit his family in Canada. In the summer of 2013, he
:46:27. > :46:30.played travel insurance ?451 to cover him for the year. But there
:46:31. > :46:34.was a nasty shock waiting in the wings. Because when Brian tried to
:46:35. > :46:46.take out the same policy the following year, Avanti wanted almost
:46:47. > :46:50.?1200. An increase of almost 160%. I thought they'd made a mistake, upon
:46:51. > :46:55.reaching 76, I felt there might be some slight increase for that
:46:56. > :47:03.reason, but why should I have to pay such ridiculous, insulting
:47:04. > :47:06.increases? Why indeed? What probably happened was that they jumped from
:47:07. > :47:10.one age bracket to the next, the bubbly as simple as that. What
:47:11. > :47:17.advice can you give us? How do we go about getting insured? My advice is,
:47:18. > :47:21.simply, don't buy yourself online, go to a broker. We've got to be more
:47:22. > :47:26.savvy. We've got to be more vigilant. Lots of people say, I want
:47:27. > :47:29.it as quickly and cheaply as I can because one insurance policy is
:47:30. > :47:35.exactly the same as the next. I can tell you it isn't. Now you know
:47:36. > :47:38.their game. We hope you are more aware when you are dealing with
:47:39. > :47:40.insurance it's best to tread with care.
:47:41. > :47:43.Thanks Sheila - and a big thank you to the actors
:47:44. > :47:46.of the Camberley Theatre in Surrey for helping us with that film.
:47:47. > :47:49.Now, E-sure told us that there were lots of factors that had increased
:47:50. > :47:52.the price of Elizabeth's policy - not just her inquiry.
:47:53. > :47:54.Admiral said, although they sympathised with Amy,
:47:55. > :47:56.being in a non-fault accident still suggested her car was
:47:57. > :47:59.at higher risk, so was part of the reason for her increased premium.
:48:00. > :48:02.Avanti acknowledged that the cost of Brian's policy jumped up because
:48:03. > :48:05.of his age but said that they have since changed, to two year age-bands
:48:06. > :48:18.Now here's three things to watch out for when you're doing your Christmas
:48:19. > :48:24.shopping courtesy of you - the Watchdog viewers.
:48:25. > :48:29.First of all, Click and Collect - the new way to shop.
:48:30. > :48:33.Although many stores don't charge you, one of our viewers got in touch
:48:34. > :48:36.after they were stung for ?4.99 after shopping at Sports Direct.
:48:37. > :48:50.Please remove the ?1 mark and magazine that they add to your order
:48:51. > :48:53.without asking. If you don't want it of course.
:48:54. > :48:57.Lots of you have been in touch about scam sites claiming to sell
:48:58. > :49:00.Pandora charm bracelets and have lost money or ended up with fakes.
:49:01. > :49:03.Make sure you only use official retailers.
:49:04. > :49:12.And finally, prices can vary even within the same company.
:49:13. > :49:15.For example you've told us that you can end up paying a lot more
:49:16. > :49:18.for the same item from Littlewoods compared to Very even though both
:49:19. > :49:23.To test it out we've all bought Christmas presents for each other.
:49:24. > :49:46.Chris knows me very welcome he's got me a self staring Star Wars mug,
:49:47. > :49:49.thank you, Santa. But Chris, you big fool, you've left the price on, both
:49:50. > :49:53.prices. ?19 at Littlewoods. I've got the Beyonce Heat Rush
:49:54. > :50:00.giftset. Something I've always wanted. My
:50:01. > :50:06.present also has the price on. ?25.60 at Littlewods and ?19.99
:50:07. > :50:12.at Very. Lo and behold, the old Christmas
:50:13. > :50:21.jumper, doesn't it look good? Littlewoods price ?17.25,
:50:22. > :50:22.Very Price. And this doesn't just apply
:50:23. > :50:32.to these lower priced items. This Curved Samsung TV
:50:33. > :50:43.currently costs ?799 at Very. It's ?200 cheaper. I'm furious, I'm
:50:44. > :50:49.leaving! Shop Direct who own both sites told
:50:50. > :50:51.us they are transparent about their pricing and encourage
:50:52. > :50:54.people to find what represents Best value for money for them.
:50:55. > :51:07.Surely, the cheaper one. And if you've got any more tips on
:51:08. > :51:10.what to look out for - get in touch. Let me take you by the hand and lead
:51:11. > :51:14.you through the streets of London. We've been taken
:51:15. > :51:18.on a right old ramble by employees of London Victoria Estates,
:51:19. > :51:22.run by Mohammed Ali Abbas Rasool. He's renting out properties that
:51:23. > :51:25.aren't available, and then switching us to hovels once
:51:26. > :51:30.they've got our money, and we've been lucky - some people have been
:51:31. > :51:33.left without anywhere at all. So maybe you're thinking that it's
:51:34. > :51:35.only holidaymakers that are affected Well I'll show you something that
:51:36. > :51:53.will make you change your mind. London Victoria Estates and the man
:51:54. > :52:00.who runs it have been giving us the run around town. Billy and Arthur
:52:01. > :52:06.paid 100 and -- 400 ?99 for a stay in a London flat. It's never been
:52:07. > :52:11.available to rent. You are going way beyond incompetence and bad luck,
:52:12. > :52:15.you are into the realms of fraud, trying to get money through false
:52:16. > :52:19.pretences. It's a criminal offence, no two weighs about it. They were
:52:20. > :52:23.sent to stay in a double room with a shared kitchen. We tracked down the
:52:24. > :52:27.home owner of the property, he told it it wasn't a shared residence but
:52:28. > :52:31.a 5 bedroom family house. When we were there it had been split into
:52:32. > :52:34.several separate bedrooms that London Victoria Estates rented out
:52:35. > :52:36.on an individual basis. The homeowner had no idea this was
:52:37. > :52:48.happening. It might sound familiar. If it sounds familiar it's possibly
:52:49. > :52:54.because Barnet Council find Mohammed Rasool ?25,000 last year for taking
:52:55. > :52:58.a three-bedroom flat, chopping it into a 7 bedroom flat without a
:52:59. > :53:04.licence and letting it out. That's why it sounds familiar. Mohammed
:53:05. > :53:09.Rasool never paid that fine. It's time for me to go and talk to him. I
:53:10. > :53:13.bet he's quite hard to track down, we've never seen him in the offices
:53:14. > :53:15.of London Victoria Estates, instead he works three minutes away in this
:53:16. > :53:23.building. We are just around the corner from
:53:24. > :53:28.the Edgware Road and Mohammed Rasool's offices. He's not there
:53:29. > :53:32.yet, but this is about the time he usually turns up. We're hoping to
:53:33. > :53:42.meet him and talk about his fantasy world of property that exists to
:53:43. > :53:47.deceive customers, tourists, as. -- us. I'm waiting for Mohammed Rasool
:53:48. > :53:51.outside the offices he has been seen working in, but also keeping an eye
:53:52. > :53:52.on London Victoria Estates three minutes away. We hear he has
:53:53. > :54:09.arrived. It's time for action. Here we go. Excuse me, sorry. So,
:54:10. > :54:13.let me talk to you about the fantasy business you are running here, where
:54:14. > :55:00.you advertise properties for short-term let and
:55:01. > :55:12.He's doing a runner on the Edgeware Road. Never use on the phone to try
:55:13. > :55:20.to avoid my questioning. -- now he's on the phone.
:55:21. > :55:25.What you like to do is chopped up properties, the landlords do not go
:55:26. > :55:29.that you are doing that, your previous property four seasons, was
:55:30. > :55:44.fined that, ?25,000. A little bit of argy-bargy. You
:55:45. > :55:50.don't touch me! He's running. I'm second, I am still second. How far
:55:51. > :55:55.are you going to go? Mohammed, how far are we going? Turns out it's not
:55:56. > :56:06.just a running race, it's duathlon. You are getting a Boris bike. Can I
:56:07. > :56:14.just be clear, he is half my age. Mohammed Rasool on his way up the
:56:15. > :56:18.Edgware Road. Back at the office, it looks like the staff have got word.
:56:19. > :56:25.They are not doing a runner, more of a leisurely stroll. Like that, like
:56:26. > :56:33.that within seconds of us saying hello. To Mohammed Ali Abbas
:56:34. > :56:39.Rasool. London Victoria Estates closed. No one at home. It's time
:56:40. > :56:44.for one final public service announcement. Greetings, world if
:56:45. > :56:49.you are coming to London and this the place you end up coming to pay
:56:50. > :56:56.for a luxury apartment at a wonderful time in our beautiful city
:56:57. > :57:00.here, if you see that, remember what you see on our programme today.
:57:01. > :57:05.Think twice before you hand over any money or even step through the
:57:06. > :57:12.door, I would say. Good night. Guess what, Mohammed Ali Abba Rasool,
:57:13. > :57:19.despite yearly breaking the 400 metre British record, chose not to
:57:20. > :57:21.comment on night but even a Boris bike won't help him escaping the
:57:22. > :57:30.Christmassy rogues gallery. Thanks to everybody getting in touch
:57:31. > :57:34.to night. Rachel says her husband ordered Argos fast-track on Sunday,
:57:35. > :57:38.still no delivery and no answer to e-mails and calls. Lots of people
:57:39. > :57:41.getting in touch about disability dissemination, Paul says you want to
:57:42. > :57:45.try most of the places around Blackpool, trying to find a
:57:46. > :57:49.restaurant to get into is a challenge in a wheelchair. Yvonne
:57:50. > :57:53.says her dad is in a wheelchair and always finds tables at restaurants
:57:54. > :57:58.are far too low. What about similar ratings as food hygiene ratings? I
:57:59. > :58:02.would like that kit if you are not using it, it's the last programme in
:58:03. > :58:08.the currency was of Watchdog, but we'll be back next year. Make sure
:58:09. > :58:10.to keep sending your stories and tip-offs.