0:00:02 > 0:00:04You're watching X-Ray, the programme that fights
0:00:04 > 0:00:06for your rights on holiday.
0:00:06 > 0:00:08Are you jetting off abroad,
0:00:08 > 0:00:11or enjoying Wales' stunning scenery?
0:00:12 > 0:00:14To celebrate summer, we've been out and about,
0:00:14 > 0:00:17finding brilliant ways to save you money.
0:00:17 > 0:00:19Yes!
0:00:19 > 0:00:23From cheap days out in Wales, to designer looks.
0:00:23 > 0:00:27But we haven't forgotten to investigate your holiday horrors
0:00:27 > 0:00:28and confront the rogues.
0:00:28 > 0:00:30We're from X-Ray. Excuse me!
0:00:42 > 0:00:43On tonight's programme...
0:00:43 > 0:00:48this travel agent sold customers coach holidays at the seaside.
0:00:48 > 0:00:50Now, the shop's been abandoned
0:00:50 > 0:00:52and the money has vanished.
0:00:53 > 0:00:55I can't find words to say about him.
0:00:57 > 0:00:59I really can't.
0:00:59 > 0:01:02How dare he takes our money. How dare he.
0:01:06 > 0:01:10I'll be finding out if splashing the cash on expensive sunglasses
0:01:10 > 0:01:13really means better protection for your eyes.
0:01:15 > 0:01:19And looking for a cheap way to occupy the kids over the holidays?
0:01:19 > 0:01:22Is a fishing lesson the answer?
0:01:22 > 0:01:23That was a disaster.
0:01:23 > 0:01:25THEY LAUGH
0:01:28 > 0:01:29Hello. Tonight, we are at the beach
0:01:29 > 0:01:33in one of Wales' loveliest seaside towns.
0:01:33 > 0:01:36Newquay - the perfect place for a picnic,
0:01:36 > 0:01:39but how do you keep your lunch fresh?
0:01:39 > 0:01:44I am going to be putting cool bags and cool boxes to the test.
0:01:44 > 0:01:48And, for most of us, going on holiday involves a car.
0:01:48 > 0:01:49Pretty nice, hey?
0:01:49 > 0:01:53Well, I'm going to be finding out how you can save cash on car hire.
0:01:53 > 0:01:57And what not to wear when you're driving in Italy.
0:01:57 > 0:02:01If you don't fancy driving, how about a coach holiday?
0:02:01 > 0:02:03It's a great way to see the country,
0:02:03 > 0:02:06but customers who booked through one travel agent
0:02:06 > 0:02:07won't be going anywhere.
0:02:14 > 0:02:17Everybody loves a coach holiday.
0:02:20 > 0:02:23But holiday-makers in the Gwent town of Newbridge
0:02:23 > 0:02:27have been taken for a ride they'll never forget.
0:02:29 > 0:02:33Earlier this year, pensioners David and Karine Tonge
0:02:33 > 0:02:36were planning a break to Dorset.
0:02:36 > 0:02:38We have family down in Weymouth,
0:02:38 > 0:02:40David's sister and David's daughter.
0:02:40 > 0:02:43And we decided to go down for a few days.
0:02:45 > 0:02:49When Newbridge Travel opened its doors on the High Street,
0:02:49 > 0:02:52they thought it would be the ideal place to book a holiday.
0:02:55 > 0:02:58They were greeted by the manager, Eric Harvey.
0:02:59 > 0:03:02I explained that my husband's knees
0:03:02 > 0:03:05are a bit sore sometimes for walking.
0:03:05 > 0:03:09And he said, "No problem. If I'm working that day, if I'm here,
0:03:09 > 0:03:12"I'll come and pick you both up."
0:03:12 > 0:03:17He was very charming, so we went back a week later and...
0:03:18 > 0:03:19..booked the holiday.
0:03:21 > 0:03:25The agent was taking bookings for a local company,
0:03:25 > 0:03:26Gibbons Coach Holidays.
0:03:26 > 0:03:32But paying the £360 for the four-day trip wasn't straightforward.
0:03:34 > 0:03:37We wanted to pay on the card, but they said,
0:03:37 > 0:03:40"I'm very sorry, but the card machine is broken."
0:03:40 > 0:03:44So David went to the cash machine and drew the money out.
0:03:44 > 0:03:46I felt it was good to give them money,
0:03:46 > 0:03:50you know, to help the business, cos they'd only just started.
0:03:51 > 0:03:54But two weeks before departure,
0:03:54 > 0:03:58there was a shock in store for David and Karine.
0:03:58 > 0:04:02We got a phone call from Gibbons, saying,
0:04:02 > 0:04:04"You must go down to the travel agent in Newbridge
0:04:04 > 0:04:07"and get your money back straight away."
0:04:07 > 0:04:10It wasn't just the customers of Newbridge Travel
0:04:10 > 0:04:13who'd been having problems with payments.
0:04:13 > 0:04:16Gibbons Coaches were also having trouble.
0:04:16 > 0:04:19We received a cheque and, in a few days,
0:04:19 > 0:04:22the cheque got sent back to us - it bounced.
0:04:22 > 0:04:24One more cheque arrived, but for a larger amount.
0:04:24 > 0:04:26Got bounced as well.
0:04:26 > 0:04:28Alarm bells really started ringing.
0:04:29 > 0:04:32But smooth-talking Eric Harvey
0:04:32 > 0:04:35persuaded Gibbons to give him five days to pay up.
0:04:36 > 0:04:39I tried to contact him after the five days
0:04:39 > 0:04:41and he started ignoring my phone calls.
0:04:41 > 0:04:45So then I realised there was something very, very wrong.
0:04:47 > 0:04:50Thousands of pounds worth of Gibbons holidays
0:04:50 > 0:04:53had been booked here at Newbridge Travel,
0:04:53 > 0:04:56but the coach operator hadn't seen a penny.
0:04:58 > 0:05:02Gibbons were forced to pull the plug on their customers' holidays.
0:05:03 > 0:05:07It really upset us, because we've been trading now for 20-odd years
0:05:07 > 0:05:09and we've got a good, loyal base of customers.
0:05:09 > 0:05:12We felt terrible trying to explain to people what was happening,
0:05:12 > 0:05:15where their hard-earned savings had gone.
0:05:16 > 0:05:19Once word got around, customers like David and Karine
0:05:19 > 0:05:23returned to the shop to demand a refund.
0:05:23 > 0:05:26The guy behind the counter was very nice and he said,
0:05:26 > 0:05:30"I'm so sorry, we've gone bankrupt."
0:05:30 > 0:05:32And, "You can have your money back."
0:05:32 > 0:05:36My husband put his card in and he gave us the receipt.
0:05:36 > 0:05:39And he said, "Don't worry, you'll be fine."
0:05:39 > 0:05:43We waited two days, three days, five days.
0:05:43 > 0:05:45No sign of the money appearing in the account.
0:05:48 > 0:05:51The Tonges' £360 refund
0:05:51 > 0:05:53has never materialised.
0:05:54 > 0:05:57Newbridge Travel has now shut up shop,
0:05:57 > 0:05:59leaving more than 40 customers,
0:05:59 > 0:06:02many of them pensioners, in the lurch.
0:06:04 > 0:06:08This abandoned office is all that's left of the business.
0:06:08 > 0:06:11It appears that the only person taking a trip
0:06:11 > 0:06:15from this travel agency is Eric Harvey.
0:06:15 > 0:06:18David and Karine's holiday plans have been ruined.
0:06:18 > 0:06:21It's all empty now. All gone.
0:06:24 > 0:06:25It's hard.
0:06:25 > 0:06:27It's really hard.
0:06:27 > 0:06:29I can't find words to say about him.
0:06:31 > 0:06:33I really can't.
0:06:33 > 0:06:35How dare he takes our money. How dare he.
0:06:42 > 0:06:44So, a disturbing story.
0:06:44 > 0:06:48And, Rachel, it's not just customers who have been chasing Eric Harvey?
0:06:48 > 0:06:51No, it isn't. We've spoken to quite a few people in Newbridge,
0:06:51 > 0:06:54including some of the company's former employees.
0:06:54 > 0:06:57Now they're also trying to track him down, because they say
0:06:57 > 0:07:00they haven't been paid for some of the work that they did.
0:07:00 > 0:07:03Leslie Jones is one of them.
0:07:03 > 0:07:06He promised and kept promising
0:07:06 > 0:07:09all of the time that you will get paid
0:07:09 > 0:07:10every penny that you are owed.
0:07:10 > 0:07:15I am owed around about 2,000 plus...
0:07:16 > 0:07:18..for two months' wages.
0:07:18 > 0:07:20Was it money you could afford to lose?
0:07:20 > 0:07:21Not at all.
0:07:23 > 0:07:24Not at all.
0:07:24 > 0:07:27So, what does Eric Harvey have to say?
0:07:27 > 0:07:29Well, that is a very good question.
0:07:29 > 0:07:32It seems that Eric Harvey
0:07:32 > 0:07:35is a false name that he used during his time in Newbridge.
0:07:35 > 0:07:38We can't actually give you his real name for legal reasons.
0:07:38 > 0:07:41But we have written to him at several addresses.
0:07:41 > 0:07:44However, he has failed to get back to us.
0:07:44 > 0:07:46But he was the man running the company.
0:07:46 > 0:07:48Well, yes, he seems to be. There is another man.
0:07:48 > 0:07:52Now, he was the registered director - Andrew Stuart Barnes.
0:07:52 > 0:07:56Now, we've not been able to find out anything more about him.
0:07:56 > 0:07:59And he's not responded to our letters either.
0:07:59 > 0:08:01We haven't given up, though, so if anybody out there
0:08:01 > 0:08:04knows anything about him or his whereabouts,
0:08:04 > 0:08:06we would love to hear from them.
0:08:06 > 0:08:07We certainly would.
0:08:07 > 0:08:12And what can people do to avoid falling into this trap?
0:08:12 > 0:08:14Well, if they are going to be using an agent,
0:08:14 > 0:08:16they should be part of ABTA.
0:08:16 > 0:08:18That gives you some security.
0:08:18 > 0:08:21But, whoever they are, you shouldn't be paying cash.
0:08:21 > 0:08:24If it's over £100, use a credit card if you've got one.
0:08:24 > 0:08:26If not, a debit card.
0:08:26 > 0:08:28And if they say that the machine isn't working,
0:08:28 > 0:08:32you may want to consider returning at a time when it is.
0:08:33 > 0:08:34Still to come...
0:08:34 > 0:08:36the coach ticket was an absolute bargain,
0:08:36 > 0:08:39but when Jenny's bag went missing,
0:08:39 > 0:08:41she couldn't get anyone to help her.
0:08:41 > 0:08:44They just showed a complete lack of sort of remorse.
0:08:48 > 0:08:51Well, we have come down to Newquay beach with a picnic
0:08:51 > 0:08:55to test how fresh it keeps on a sunny day.
0:08:55 > 0:08:57We've packed food in a cool box
0:08:57 > 0:09:00and a cool bag, both with ice packs.
0:09:00 > 0:09:04And we've packed some more in just a carrier bag.
0:09:04 > 0:09:06It is quite nice now, isn't it?
0:09:06 > 0:09:08But it was a little bit overcast earlier.
0:09:08 > 0:09:12So we've had to improvise with our heated tent.
0:09:12 > 0:09:14And our cool boxes and bags have been in there.
0:09:14 > 0:09:16It's about 28 degrees in there.
0:09:16 > 0:09:19The sort of temperature you'd like to think you'd get
0:09:19 > 0:09:21on a Welsh summer's day.
0:09:21 > 0:09:25I am joined by our food hygiene expert, Angela Sawyer.
0:09:25 > 0:09:27So, how are we going to test this?
0:09:27 > 0:09:31Simply by opening each individual package and taking the temperature
0:09:31 > 0:09:33of the sandwiches in each one and comparing them.
0:09:33 > 0:09:37Ideally then, what temperature would you be aiming for?
0:09:37 > 0:09:38Below five is the chill temperature
0:09:38 > 0:09:41at which bacteria are very, very slow to grow.
0:09:41 > 0:09:44Anything over that, they start to multiply faster
0:09:44 > 0:09:47and that's when food starts to become unsafe.
0:09:47 > 0:09:49OK, let's start with the cool box.
0:09:49 > 0:09:52My tuna sandwiches are in there, so, how are they?
0:09:52 > 0:09:55We pop the probe right into the middle of the sandwich
0:09:55 > 0:09:56- to get the temperature.- OK.
0:09:58 > 0:10:01This one is stabilising at about 12 degrees.
0:10:01 > 0:10:03- SHE GASPS - That's quite high!
0:10:03 > 0:10:04That is quite warm, yes.
0:10:04 > 0:10:07What would you be doing with those sandwiches? Would you eat them?
0:10:07 > 0:10:11Either eat them straight away or get rid of them now. Don't keep them.
0:10:11 > 0:10:13Right. The cool bag next,
0:10:13 > 0:10:17which I am assuming we'd expect to be a bit warmer.
0:10:17 > 0:10:18Let's have a look.
0:10:19 > 0:10:23And that's now showing about 15.5 degrees Centigrade.
0:10:23 > 0:10:24I wouldn't be eating them.
0:10:24 > 0:10:27OK. Now...
0:10:27 > 0:10:28the plastic bag.
0:10:30 > 0:10:34'This lot haven't been cooled at all.'
0:10:34 > 0:10:36- LAUGHTER - They feel warm and they are warm.
0:10:36 > 0:10:39- They're 27.5 degrees Centigrade. - Ooh!
0:10:39 > 0:10:42So, what has been happening in that sandwich? Bacteria?
0:10:42 > 0:10:44Bacteria have been growing in there.
0:10:44 > 0:10:46They've been having a party in that sandwich by the look of it.
0:10:46 > 0:10:49They have. The higher we get, closer to body temperature,
0:10:49 > 0:10:51that's the optimum temperature for bacteria to grow.
0:10:51 > 0:10:56Let's hope our sausages fare a bit better for our barbecue tea later.
0:10:56 > 0:10:57We'll have to see.
0:10:59 > 0:11:04Now, are the kids carping on about being bored this summer?
0:11:04 > 0:11:07Well, have you ever thought about taking them fishing?
0:11:07 > 0:11:10Omar Hamdi has been giving it a go.
0:11:18 > 0:11:22Everywhere I look, I see people fishing.
0:11:22 > 0:11:24But what is it about fishing that everyone loves?
0:11:26 > 0:11:28For a start, it's cheap -
0:11:28 > 0:11:3030 quid for a starter kit.
0:11:30 > 0:11:32And no licence fees for sea fishing.
0:11:33 > 0:11:36Everybody just goes out, we all have fun.
0:11:36 > 0:11:37It's quite exciting, cos...
0:11:37 > 0:11:40you never know what's out in the ocean.
0:11:40 > 0:11:43How have you found the kids getting into it?
0:11:43 > 0:11:44They like it.
0:11:44 > 0:11:45I've got to sneak out of the house
0:11:45 > 0:11:48if I want to go on my own these days.
0:11:48 > 0:11:51'Now, the nearest I've got to fishing is opening a tin of tuna...
0:11:52 > 0:11:53Hi, Paul!
0:11:53 > 0:11:56'..so I am joining a group lesson, with Maisie and dad Paul.'
0:11:56 > 0:11:59- Hi, Maisie.- Hello.- How's it going?
0:11:59 > 0:12:01So, we're going to be learning how to fish today.
0:12:01 > 0:12:02- Oh, my God. First time. - LAUGHTER
0:12:02 > 0:12:04- Is this your first time? - First time.
0:12:04 > 0:12:06Your first time even touching a fishing rod?
0:12:06 > 0:12:09- Never in my life.- It would just be fun if I could catch a fish.
0:12:09 > 0:12:11As long as it's bigger than mine?
0:12:11 > 0:12:13Yeah. Competition.
0:12:13 > 0:12:16Alan Duthie, from Swansea's SA1 Fishing Club,
0:12:16 > 0:12:21is giving the lesson, which costs about £6.
0:12:21 > 0:12:24First, Alan shows us the bait.
0:12:24 > 0:12:26- What we do...- Bleurgh.
0:12:26 > 0:12:27- Just thread it.- Ooh!
0:12:27 > 0:12:29Now, it's Maisie's turn.
0:12:29 > 0:12:31Skin first, your fingers.
0:12:31 > 0:12:32You hold the hook.
0:12:32 > 0:12:34Yeah, that's it.
0:12:35 > 0:12:38'We're all baited up. Everything is in place.
0:12:38 > 0:12:40'In PLAICE, get it?'
0:12:41 > 0:12:43- Well done, Maisie.- Bleugh.
0:12:43 > 0:12:44THEY LAUGH
0:12:44 > 0:12:46'Next up, casting.'
0:12:46 > 0:12:48- What I want you to do...- Yeah.
0:12:48 > 0:12:51- ..is aim up there.- Yeah. - And let go when your finger goes up.
0:12:51 > 0:12:53Let go with your finger.
0:12:53 > 0:12:55- OK, are you ready?- Go on. Go.
0:12:56 > 0:12:58THEY LAUGH
0:12:58 > 0:13:01No, you let go, before you actually...
0:13:01 > 0:13:03'Let's have another go.'
0:13:03 > 0:13:05Go!
0:13:05 > 0:13:08Yeah. That's up, but it's there.
0:13:08 > 0:13:10- Wahey! - Well, you hit the water.- Yes!
0:13:10 > 0:13:13- THEY LAUGH - Brilliant. How good is that, Dad?
0:13:13 > 0:13:16'Paul's casting is loads...BATTER!'
0:13:18 > 0:13:20Amazing. Absolutely.
0:13:22 > 0:13:25- Yes. - THEY CLAP
0:13:25 > 0:13:27'Now, it's my turn.'
0:13:29 > 0:13:31That was a disaster.
0:13:31 > 0:13:32- Whoa! - THEY LAUGH
0:13:32 > 0:13:35I used to play badminton. Does that help?
0:13:37 > 0:13:38RATTLING
0:13:39 > 0:13:40RATTLING
0:13:43 > 0:13:45- Hooray!- Wahey!
0:13:45 > 0:13:48Yes! Where's is it?
0:13:48 > 0:13:51'Now all we have to do is wait for the fish.'
0:13:51 > 0:13:53Have you got patience?
0:13:53 > 0:13:55- No.- No? - THEY LAUGH
0:13:56 > 0:13:59'She doesn't have to wait long.'
0:13:59 > 0:14:02- Maisie! We've got a fish. Come on!- Right, OK.
0:14:02 > 0:14:04This is what it's all about.
0:14:04 > 0:14:05You can do this, Maisie. You can do it.
0:14:05 > 0:14:08- Oh, it's a big one.- Can you feel it? Can you feel it pulling?
0:14:08 > 0:14:09Yeah! You can!
0:14:09 > 0:14:12- You can? Reel in.- That's amazing. You can actually feel the fish.
0:14:12 > 0:14:14- I think you might have a whiting there.- Oh!
0:14:14 > 0:14:16Oh, he's really pulling, he's really pulling!
0:14:16 > 0:14:17- It is.- Look at that!
0:14:17 > 0:14:19- THEY LAUGH - Oh, my gosh.
0:14:19 > 0:14:21Oh, it's come off.
0:14:21 > 0:14:23You hit the wall.
0:14:23 > 0:14:24- Oh.- Oh, never mind.- Oops.
0:14:24 > 0:14:26That's the one that got away.
0:14:26 > 0:14:30But you had a bite and you did feel a fish on the end of your line.
0:14:30 > 0:14:32- Yeah, so good. - Which your dad didn't.
0:14:32 > 0:14:33- Ha-ha!- Ha-ha!
0:14:34 > 0:14:38'It's left to more experienced hands to reel in the catch.'
0:14:38 > 0:14:39Hey!
0:14:39 > 0:14:40- Fishy!- Little whiting.
0:14:40 > 0:14:42I got the fishy!
0:14:42 > 0:14:43THEY LAUGH
0:14:43 > 0:14:45My little fishy!
0:14:48 > 0:14:50And the fish feels slobby.
0:14:50 > 0:14:52Are you going to chuck it back in the sea? Is that what you do?
0:14:52 > 0:14:54Go on, then. Yeah.
0:14:57 > 0:14:58'For Paul and Maisie,
0:14:58 > 0:15:01'the lack of a catch didn't spoil their day.'
0:15:01 > 0:15:03Absolutely fantastic.
0:15:03 > 0:15:06The stuff I learned today, I never thought I would be able to,
0:15:06 > 0:15:07especially casting.
0:15:07 > 0:15:10I just didn't know where to go or what to do.
0:15:10 > 0:15:12Worried about hitting you.
0:15:12 > 0:15:13But I think I had a great time.
0:15:13 > 0:15:15Maisie, how was it for you?
0:15:15 > 0:15:19It was really fun. I never knew that I'd get into fishing.
0:15:19 > 0:15:20Would you like to do it again?
0:15:20 > 0:15:21Yeah, definitely.
0:15:24 > 0:15:26Looks like a lot of fun.
0:15:26 > 0:15:29And fishing clubs across Wales run courses just like that one.
0:15:29 > 0:15:34We've put links on our website to guide you to some in your area.
0:15:34 > 0:15:38Now, renting a car on holiday can be expensive.
0:15:38 > 0:15:40And, if you are not careful,
0:15:40 > 0:15:44you could end up paying a lot more than you bargained for.
0:15:44 > 0:15:47Well, Tim Shawcross knows all about those hidden costs.
0:15:47 > 0:15:49Tim, we need your expert advice here.
0:15:49 > 0:15:52- Hello, Lucy.- Let's start, Tim, with the fuel tank.
0:15:52 > 0:15:54Right. Check how you've got to bring the car back.
0:15:54 > 0:15:55It might be bring it back empty,
0:15:55 > 0:15:57it might be bring it back as you found it,
0:15:57 > 0:15:58it might be bring it back full,
0:15:58 > 0:16:00Bring it back full is best,
0:16:00 > 0:16:02but fill it up at a local garage before you drop it off.
0:16:02 > 0:16:05They will often say, "Oh, don't worry, we'll fill it up for you."
0:16:05 > 0:16:07You will pay a rapacious price for that fuel,
0:16:07 > 0:16:09so fill it up yourself and save some money.
0:16:09 > 0:16:12Brilliant. OK. What about child car seats?
0:16:12 > 0:16:15Right, the laws in most European countries are the same as here,
0:16:15 > 0:16:19so if you need a car seat at home, you need one abroad.
0:16:19 > 0:16:21A lot of airlines won't charge you to take your own,
0:16:21 > 0:16:23so that's worth remembering. Check before you go.
0:16:23 > 0:16:25If you can't take your own seats,
0:16:25 > 0:16:28be wary of hiring a car seat from the car rental company.
0:16:28 > 0:16:30They make a huge profit doing it,
0:16:30 > 0:16:33but there are lots of companies abroad
0:16:33 > 0:16:35who will rent you a car seat for the week.
0:16:35 > 0:16:38So, again, get on the internet. Check before you go.
0:16:38 > 0:16:40Hiring a sat nav can be pricey as well, can't it?
0:16:40 > 0:16:42It can, but most people have a smartphone
0:16:42 > 0:16:44and that's a perfect sat nav!
0:16:44 > 0:16:47Check the data roaming charges, all the sort of free apps you can get.
0:16:47 > 0:16:51Get a nice little stand for it and you've got it with you.
0:16:51 > 0:16:54Now, are there any laws in other countries
0:16:54 > 0:16:56that we should be aware of that could catch us out?
0:16:56 > 0:16:58Yeah. There are things you've got to have in the car,
0:16:58 > 0:17:00like warning triangles, but the rental company
0:17:00 > 0:17:03will make sure those are in there. But you need to be aware of things
0:17:03 > 0:17:06like if you wear glasses for driving and you're driving in Spain,
0:17:06 > 0:17:08you must have a spare pair of glasses in the car.
0:17:08 > 0:17:10It's actually quite a common sense rule.
0:17:10 > 0:17:12In a lot of Mediterranean countries,
0:17:12 > 0:17:14you'll get a hefty fine if you drive wearing flip-flops.
0:17:14 > 0:17:17Again, actually quite a sensible rule.
0:17:17 > 0:17:19Such good advice, Tim. Thank you.
0:17:19 > 0:17:21And remember that, since the paper part
0:17:21 > 0:17:24of the driving licence was abolished,
0:17:24 > 0:17:28you now need to get a code from the DVLA if you are hiring a car.
0:17:28 > 0:17:32No code, in some cases, means no car,
0:17:32 > 0:17:34so watch out.
0:17:34 > 0:17:36And, remember, have a look on our website
0:17:36 > 0:17:39if you'd like to see more of Tim's advice.
0:17:39 > 0:17:41Now, how do you like the shades?
0:17:41 > 0:17:44They were a bargain at £5.
0:17:44 > 0:17:46But are sunglasses like these
0:17:46 > 0:17:49really going to protect my eyes?
0:17:55 > 0:17:57With summer finally here,
0:17:57 > 0:18:00I think it's time for a new pair of sunglasses.
0:18:02 > 0:18:04But, when it comes to choosing the right ones,
0:18:04 > 0:18:07it's not just about looking good.
0:18:07 > 0:18:10It's about protecting our eyes from the sun.
0:18:10 > 0:18:12What do you think of these? Nice?
0:18:13 > 0:18:18It's essential for your shades to screen out ultraviolet radiation.
0:18:18 > 0:18:20Too much of this can cause problems,
0:18:20 > 0:18:24like cataracts and even skin cancer of the eyelid.
0:18:24 > 0:18:27A bad pair of sunglasses can be worse
0:18:27 > 0:18:30than wearing no sunglasses at all.
0:18:30 > 0:18:32A dark-tinted pair of lenses
0:18:32 > 0:18:36will dilate the pupil and, potentially then,
0:18:36 > 0:18:39let in more of the harmful ultraviolet rays.
0:18:41 > 0:18:45The problem is, quality sunglasses can come with a hefty price tag.
0:18:46 > 0:18:50Does more money really mean more protection?
0:18:52 > 0:18:56There have been claims cheap sunglasses can damage your eyes,
0:18:56 > 0:18:58even leave you blind.
0:18:59 > 0:19:02Well, I'm going to put this to the test.
0:19:02 > 0:19:06We've bought 28 pairs of sunglasses from seaside towns
0:19:06 > 0:19:07right across Wales.
0:19:07 > 0:19:09All for under a tenner,
0:19:09 > 0:19:12some costing as little as £1.
0:19:13 > 0:19:14And I've brought them here,
0:19:14 > 0:19:19to a lens manufacturer, to find out if they're safe to wear.
0:19:19 > 0:19:21- Hi, Andy. How are you?- Very well.
0:19:21 > 0:19:25'Andy Hepworth is going to put our bargain shades to the test.'
0:19:27 > 0:19:28This particular device
0:19:28 > 0:19:31is going to measure exactly how much UV transmits through the lens.
0:19:33 > 0:19:38First, he uses his own test lens to show us the results we should get.
0:19:38 > 0:19:41And then what we can see is the exact transmission
0:19:41 > 0:19:43of that particular spectacle lens.
0:19:43 > 0:19:47That is actually transmitting zero amount of UV light.
0:19:47 > 0:19:49So, this is a good lens?
0:19:49 > 0:19:53This shows that no UVA or UVB rays are getting through it?
0:19:53 > 0:19:54Correct. Correct.
0:19:54 > 0:19:57And that's what you'll be looking for when you test these sunglasses?
0:19:57 > 0:19:58Absolutely.
0:20:10 > 0:20:12So, Andy, you've finished the testing.
0:20:12 > 0:20:16- The results are in.- They are. - How did these sunglasses get on?
0:20:16 > 0:20:18Well, they did a little better than I was anticipating.
0:20:18 > 0:20:20They all passed the test.
0:20:20 > 0:20:24Wow! A brilliant result for bargain hunters.
0:20:24 > 0:20:26But it's not over yet.
0:20:26 > 0:20:29I've got a new challenge for Andy.
0:20:29 > 0:20:34These three pairs were bought from a market stall in Cardiff.
0:20:34 > 0:20:36Counterfeit sunglasses.
0:20:36 > 0:20:39- I wonder whether you could just give these a test for me.- OK.
0:20:39 > 0:20:43The first two pairs, both fake Ray-Bans, passed the test.
0:20:45 > 0:20:47But there's still a pair to go.
0:20:49 > 0:20:53Oh, my goodness. That shoots right up there, doesn't it?
0:20:53 > 0:20:56Nearly 80% of the UV light is passing through that spectacle lens
0:20:56 > 0:20:58and straight into the wearer's eye.
0:20:58 > 0:21:01So, really, it seems that the cheaper sunglasses,
0:21:01 > 0:21:06most of them are pretty much OK, as far as UVA and UVB rays go.
0:21:06 > 0:21:10- Mm-hm.- But the counterfeit ones, you need to be a little bit careful of.
0:21:10 > 0:21:11I'd go further than that.
0:21:11 > 0:21:13I'd tell you you need to be very, very careful.
0:21:13 > 0:21:16You really, really don't want UV light within your eyes.
0:21:18 > 0:21:21So, bargain hunters, it looks like cheapo sunnies
0:21:21 > 0:21:25WILL protect your eyes from those harmful UV rays.
0:21:25 > 0:21:28But the experts did also give me a few tips.
0:21:28 > 0:21:30First, big is beautiful,
0:21:30 > 0:21:32because they stop the sunshine
0:21:32 > 0:21:35coming in around the sides of the glasses.
0:21:35 > 0:21:37Also, make sure that you lookout
0:21:37 > 0:21:40for that UV 400 stamp,
0:21:40 > 0:21:44which shows that the glasses are up to scratch.
0:21:44 > 0:21:46And, don't forget, if you still have concerns,
0:21:46 > 0:21:49you can always check with your optician.
0:21:49 > 0:21:54Next, travelling by coach can save you a lot of money.
0:21:54 > 0:21:58But one passenger found, when it comes to customer service,
0:21:58 > 0:22:00she got what she paid for.
0:22:03 > 0:22:05Posh frock, sunnies,
0:22:05 > 0:22:07shoes, make-up...
0:22:07 > 0:22:11Hundreds of pounds worth of my favourite stuff
0:22:11 > 0:22:14dumped on the pavement in the middle of a big city.
0:22:14 > 0:22:16What could possibly go wrong?
0:22:19 > 0:22:21Let's ask Jenny Lee.
0:22:23 > 0:22:26She packed loads of her favourite things
0:22:26 > 0:22:30when she headed home to Cardiff for a wedding.
0:22:30 > 0:22:32Cos I was in a rush, I didn't really...
0:22:32 > 0:22:35I'm a bit indecisive, so I didn't really know to put in,
0:22:35 > 0:22:37so I literally put half my wardrobe in.
0:22:37 > 0:22:40Nice dresses, jumpsuits,
0:22:40 > 0:22:43blouses, trousers, heels.
0:22:43 > 0:22:45Lots of heels.
0:22:45 > 0:22:47Lots of make-up.
0:22:47 > 0:22:49And then different jewellery
0:22:49 > 0:22:52to go with the different outfits I put in the case.
0:22:52 > 0:22:55Wow, that is one bulging suitcase.
0:22:58 > 0:23:00To get home from London,
0:23:00 > 0:23:04she got a super-cheap £3 deal on the Megabus.
0:23:07 > 0:23:09The company doesn't allow cases on board,
0:23:09 > 0:23:12so they have to go in the hold.
0:23:13 > 0:23:16We took my suitcase and my boyfriend's suitcase
0:23:16 > 0:23:18and put them in the luggage hold.
0:23:18 > 0:23:20And we saw them go in.
0:23:21 > 0:23:25Jenny and her boyfriend grabbed some of the last remaining seats
0:23:25 > 0:23:28at the back of the packed bus.
0:23:29 > 0:23:32It was late when they got to Cardiff.
0:23:32 > 0:23:35It was about 11 o'clock at night, so it was dark.
0:23:37 > 0:23:40Jenny was at the back of the queue to get off.
0:23:42 > 0:23:46The driver had almost finished unloading the luggage.
0:23:49 > 0:23:53The bus diver was offloading, you know, the last two suitcases.
0:23:55 > 0:23:58And I could see that neither of them were mine, so I said...
0:23:58 > 0:24:01I had a look inside and I said, "Have you got my suitcase?"
0:24:01 > 0:24:03And he said, "Oh, that's all that's left."
0:24:03 > 0:24:05I just felt...
0:24:05 > 0:24:07completely panicked.
0:24:07 > 0:24:10It seemed obvious to Jenny that her case had been stolen,
0:24:10 > 0:24:13but the driver didn't seem interested.
0:24:13 > 0:24:16He was sort of concerned with, you know, getting away.
0:24:16 > 0:24:19You'll just have to ring Customer Services in the morning.
0:24:19 > 0:24:21It was just so frustrating.
0:24:23 > 0:24:25SHE TALKS ON PHONE
0:24:25 > 0:24:29Jenny wasted no time in getting on the phone to Megabus.
0:24:29 > 0:24:31She wasn't impressed.
0:24:31 > 0:24:35It was about two weeks of constantly calling Megabus.
0:24:35 > 0:24:37It just completely felt like, you know,
0:24:37 > 0:24:39they were just sat in their chair,
0:24:39 > 0:24:41just typing it up and nothing was going to happen.
0:24:41 > 0:24:44The company wouldn't accept a claim for the bag
0:24:44 > 0:24:47until it had been missing for 28 days.
0:24:48 > 0:24:52I heard nothing from them and I e-mailed them on the 28th day,
0:24:52 > 0:24:56letting them know that I wasn't prepared to just give up,
0:24:56 > 0:25:00cos I think that's what they are expecting, if they don't respond.
0:25:01 > 0:25:03But, try as she might,
0:25:03 > 0:25:07Jenny just couldn't get any satisfaction from Megabus.
0:25:09 > 0:25:12I feel very angry towards Megabus.
0:25:12 > 0:25:16I just don't think anyone should be treated like this.
0:25:16 > 0:25:20And they just show a complete lack of sort of remorse.
0:25:22 > 0:25:24Well, after we got in touch,
0:25:24 > 0:25:28Megabus did finally send Jenny some claim forms
0:25:28 > 0:25:33and have now paid her £500 in compensation.
0:25:33 > 0:25:35That, though, is just a fraction
0:25:35 > 0:25:38of what she says her belongings were worth.
0:25:41 > 0:25:44It has been a long day at the beach, here in Newquay.
0:25:44 > 0:25:47I am hungry, so I've got the portable barbecue.
0:25:47 > 0:25:50My sausages have been keeping cool in here.
0:25:50 > 0:25:53Or have they?
0:25:53 > 0:25:56'We've been storing our cool box and cool bag
0:25:56 > 0:26:00'in a heated tent, to mimic a scorching day at the beach.
0:26:00 > 0:26:03'After five hours, I want to see if we've managed to keep
0:26:03 > 0:26:06'our tea safe to eat.
0:26:06 > 0:26:10'Food hygiene expert Angela Sawyer is testing it for me.'
0:26:10 > 0:26:12And here we go. The plastic bag.
0:26:15 > 0:26:16RACHEL CLEARS HER THROAT
0:26:16 > 0:26:18They are very warm to the touch.
0:26:18 > 0:26:20But how high?
0:26:22 > 0:26:25Just over 24.5 degrees Centigrade.
0:26:25 > 0:26:28And they've been at that temperature for hours now.
0:26:28 > 0:26:31Now, the cool bag.
0:26:31 > 0:26:32Again...
0:26:32 > 0:26:34looking a bit peaky.
0:26:34 > 0:26:36They look as if they've been a bit heat stressed.
0:26:36 > 0:26:37RACHEL LAUGHS
0:26:39 > 0:26:4219.4. Nearly 20 degrees Centigrade.
0:26:42 > 0:26:45And, finally, the cool box...
0:26:46 > 0:26:50- 13.3 degrees Centigrade. - Ooh! That's not good, is it?
0:26:50 > 0:26:53- Not for how long they've been in there.- That is not good.
0:26:53 > 0:26:56'So even these sausages have been so warm for so long,
0:26:56 > 0:26:59'Angela says they shouldn't be eaten.'
0:27:00 > 0:27:03So how do you keep your food cool?
0:27:03 > 0:27:07Buy a cool box suitable for the size of the amount of food you're putting
0:27:07 > 0:27:09in it, so there is not a lot of space, like in this one.
0:27:09 > 0:27:11The more air space you have,
0:27:11 > 0:27:13the less efficient keeping it cool will be.
0:27:13 > 0:27:16If you can, with drinks like this, if they can be frozen,
0:27:16 > 0:27:18freeze them, because they act as an ice pack.
0:27:18 > 0:27:20What about the ice packs then? Where do you put them?
0:27:20 > 0:27:22On the top.
0:27:22 > 0:27:24But, if you can, position them around the outside
0:27:24 > 0:27:26or even through the food as well.
0:27:26 > 0:27:30'So, here's a cool box Angela packed, using all her tips.
0:27:30 > 0:27:34'Can we put THESE sausages on the barbecue?'
0:27:34 > 0:27:36Are you feeling confident?
0:27:36 > 0:27:37Quietly confident.
0:27:37 > 0:27:39THEY LAUGH
0:27:41 > 0:27:44Still well below 5 degrees Centigrade.
0:27:44 > 0:27:47And, in fact, going down below 3...
0:27:48 > 0:27:51About 2.8 degrees Centigrade, this sausage.
0:27:51 > 0:27:53That is very impressive.
0:27:58 > 0:28:00Brilliant news. Looks like we've got something for tea.
0:28:00 > 0:28:04There will be. And that is it for our holiday series.
0:28:04 > 0:28:06But we'll be back in the autumn
0:28:06 > 0:28:09with loads more advice and investigations.
0:28:09 > 0:28:12It might seem like a long way away, but we are already working on them.
0:28:12 > 0:28:15We certainly are, so, if there's anything you'd like us to look into,
0:28:15 > 0:28:17then please do get in touch.
0:28:17 > 0:28:18The number to call is...
0:28:21 > 0:28:22You can e-mail...
0:28:25 > 0:28:27At, of course, you can keep up with us on Twitter, too.
0:28:27 > 0:28:29So, until the autumn...
0:28:29 > 0:28:30- BOTH:- Goodbye.