:00:07. > :00:12.You are watching X-ray, bringing you the stories that matter.
:00:12. > :00:16.Rachel is investigating the Llanelli businessman with a string
:00:16. > :00:23.of unhappy customers. The company selling Sky warranties
:00:23. > :00:27.that you do not need. Now the man in charge is under investigation.
:00:27. > :00:37.Could our care homes be killing you with kindness? Would reveal the
:00:37. > :00:46.
:00:46. > :00:51.results of an exclusive survey. Tonight, we aren't sunny Llanidloes.
:00:51. > :00:55.Later, we will be finding out how a car-sharing scheme has been
:00:55. > :00:58.successful here. First, Rachel has been on the trail of a Llanelli
:00:58. > :01:08.businessman who has made a fortune from controversial companies which
:01:08. > :01:14.
:01:14. > :01:17.Cars like this 250 mile an hour Koensegigg cost hundreds of
:01:17. > :01:22.thousands of pounds. It is the sort of guy you would expect around the
:01:22. > :01:28.streets of Mayfair or Monte Carlo. But for fans of supercars, this
:01:28. > :01:36.street in Llanelli is the place to be. It has played host to Ferraris,
:01:36. > :01:41.Lamborghinis, Rolls Royces. They're here because Grant Evans loves
:01:41. > :01:45.supercars. P made his fortune in these offices, selling mobile phone
:01:45. > :01:53.contract. In practice known as slamming, for which he was forced
:01:53. > :02:03.to pay �500,000 compensation to O2. One newspaper described his company
:02:03. > :02:07.
:02:07. > :02:13.First it all, it was mobile phones, but the latest company who ran here
:02:13. > :02:16.-- he ran here was Consumer Credit Services. The company offered to
:02:16. > :02:26.help customers reclaim money they had paid for mis-sold personal
:02:26. > :02:28.
:02:28. > :02:34.Carl Higgins from Wrexham was one of their customers. He got a call
:02:34. > :02:38.out of the blue. He would need to pay �240 up front, but it seemed an
:02:38. > :02:46.offer he could not refuse. They said to me that whatever happened,
:02:46. > :02:52.I would not lose out. I thought it was fair enough. He said I was on a
:02:52. > :02:56.winner from the start, so I would not lose anything. Carol paid �240
:02:56. > :03:00.on the understanding that he had a 14 day cooling-off period. When the
:03:00. > :03:04.paperwork arrived, he did not like what he saw and cancelled. But he
:03:04. > :03:11.could not get his money back. phoned them up on numerous
:03:11. > :03:15.occasions, and they said I would get it back towards the end of
:03:15. > :03:20.April. The money has not arrived. How was it left you feeling? Angry
:03:20. > :03:25.about what he has done. He has taken the money and not given
:03:25. > :03:29.anything back. Grand Evans said that coral did not follow the right
:03:29. > :03:34.procedures in claiming a refund. He is just one of the many customers
:03:34. > :03:39.who cannot get their money back from the company. Unsurprisingly,
:03:39. > :03:44.the company has caught the eye of the authorities. Firms like
:03:44. > :03:48.Consumer Credit Services need to be licensed by the Ministry of Justice
:03:48. > :03:53.and have to stick to certain standards. In January, the company
:03:53. > :03:58.had its licence suspended. But Grant Evans was not about to give
:03:58. > :04:05.up. He already had a new company up and running here in the centre of
:04:05. > :04:15.Cardiff. The name was different, but they did the same job.
:04:15. > :04:18.You might think that this company and Consumer Credit Services were
:04:18. > :04:23.completely different companies. Well, think again. They were both
:04:23. > :04:32.singing from the same hymn sheet. This in sheet. This is the script
:04:32. > :04:36.that the staff used when they were trying to persuade customers to pay
:04:36. > :04:40.out. They have been raised the name and replaced it with the new
:04:40. > :04:47.company's name. The script gives an insight into how the company made
:04:47. > :04:52.sales. It is a one-off fee of �239. I cannot afford it. Looking at the
:04:52. > :04:56.potential size of the claim, the question is, can you afford not to?
:04:56. > :04:59.It was not just that the company used the same Scripts and had the
:04:59. > :05:07.same director, they had something else in common, too, unhappy
:05:07. > :05:13.customers. Nigel Caseley thought that Christmas had come early when
:05:14. > :05:20.claim compensate us rang him. said I should be entitled to about
:05:20. > :05:25.�1,500. One like him home, I looked upon the demand to find out about
:05:25. > :05:29.the company and it looked a bit dodgy. -- looked up on the internet.
:05:29. > :05:33.The Nigel struggled to get a refund. They said they could not issue a
:05:33. > :05:38.refund because the machine was not broken and had not been broken --
:05:38. > :05:44.had not been working for a couple of months. The company claims that
:05:44. > :05:49.Nigel did not follow the proper procedures, a claim he denies. It
:05:49. > :05:53.is not just customers to have suffered from Grant Evans' business
:05:53. > :05:59.practices. Some of the biggest losers were staff sacked at the end
:05:59. > :06:06.of March. Lee Card found out from the company's general manager.
:06:06. > :06:11.got the call on Sunday night. I was told to tell the staff they were
:06:11. > :06:15.closing the business. We were told who would get paid on Thursday.
:06:15. > :06:20.office closed but the money never arrived. Lee Card believes he is
:06:20. > :06:30.owed 1200 pounds. I am livid. I cannot believe that people would do
:06:30. > :06:31.
:06:31. > :06:36.that. I am disappointed. I never got paid for my work. Despite the
:06:36. > :06:45.unpaid staff and unhappy customers, Grand Evans' businesses are still
:06:45. > :06:49.operating from these offices in Llanelli. So why, when there are so
:06:49. > :06:56.many unhappy customers, is the Ministry of Justice not doing more
:06:56. > :07:00.to protect consumers? Consumer Credit Services got its licence
:07:01. > :07:07.back in May. It has been banned from taking deposits upfront. But
:07:07. > :07:10.what about its sister company? Even though the Ministry of Justice has
:07:10. > :07:15.been investigating for at least five months, it has done nothing to
:07:15. > :07:20.stop them cold calling and taking money up front from consumers. It
:07:20. > :07:25.is not just the Ministry of Justice to have questions to answer. We
:07:25. > :07:31.wanted to put these allegations to grant Evans. But this is as close
:07:31. > :07:34.as we can get. The gates of his mansion near Swansea. We wanted to
:07:34. > :07:41.ask him face-to-face about all the people he owes money to and about
:07:41. > :07:46.the way he runs his businesses. But he has refused to meet with us. As
:07:46. > :07:49.a goodwill gesture, he has refunded car all and some other cases were
:07:49. > :07:54.brought to his attention. He says he is working to pay staff the
:07:54. > :08:01.money they are owed. He has sent us 19 pages of letters in which he
:08:01. > :08:06.challenges many of our claims. He admits that he has broken Ministry
:08:06. > :08:09.of Justice guidelines but blames the problems on banks, which he
:08:09. > :08:13.says with true payment facilities. This meant he never actually got
:08:13. > :08:17.customers' money and could not process refunds. He says this is
:08:17. > :08:23.because he is championing consumers who have been ripped off by the
:08:23. > :08:27.banks. In his words, "The raison d'etre for both companies is to aim
:08:27. > :08:32.at the -- aid of the public in reclaiming money rightfully owned
:08:32. > :08:37.by banks and financial companies." Given that staff and customers have
:08:37. > :08:41.been left badly out of pocket, Grant Evans is one consumer
:08:41. > :08:47.champion that we can probably do without.
:08:47. > :08:50.Absolutely. Remember, if you get a call from Grant or any other
:08:50. > :08:55.company offering to reclaim insurance, there is only one
:08:55. > :08:59.sensible answer. Say no. You can easily reclaim money you have paid
:08:59. > :09:03.out for mis-sold payment protection insurance, insurance you may have
:09:04. > :09:10.taken out on a mortgage, loan or credit card, without the help of
:09:10. > :09:15.these companies. Check out our website for more information.
:09:15. > :09:21.Let us find out about this week's money-saving scheme. Andrew is in
:09:21. > :09:26.charge of the Car Club here. Why set up this particular scheme?
:09:26. > :09:30.had had enough of owning my own car and I wanted to find a way of
:09:30. > :09:36.having a vehicle without the down sides of ownership. How many
:09:36. > :09:43.members are there to the Car Club? 34 members. These are three of our
:09:43. > :09:47.cars. We have a 4th car that is actually be used at the moment.
:09:48. > :09:55.little bit of everything. It is great. How many savings -- what
:09:55. > :09:58.amount of savings are you making? We saved �2,000 in the first year.
:09:58. > :10:03.Other people have said to me that they have had money in their pocket
:10:03. > :10:10.at the end of the month when they had given up their car. Many of our
:10:10. > :10:14.members use it as a second car. So they are not necessarily making a
:10:14. > :10:24.saving, but they have not had to buy a second car. We look forward
:10:24. > :10:35.
:10:35. > :10:41.Sarah Vine Inn from Cardiff for she had it covered. -- Sarah Vining.
:10:41. > :10:43.Her trip abroad ended up costing more than she imagines a --
:10:43. > :10:48.more than she imagines a -- imagined. My husband was performing
:10:48. > :10:51.in Las Vegas and I was lucky enough to accompany him. Unfortunately, we
:10:51. > :10:56.received a very large bill from received a very large bill from
:10:56. > :11:02.Orange when we got home. Time to hit the road.
:11:02. > :11:06.For three a lot -- 4 mum of four two Sarah, her smartphone is a
:11:06. > :11:11.lifeline. It was one of the first things she packs for her trip to
:11:11. > :11:16.Vegas. Before I left, I phoned Orange to check whether there would
:11:16. > :11:21.be issues involved in taking my phone to the US. I was assured that
:11:21. > :11:25.everything would be normal. used to phone to check e-mails,
:11:25. > :11:30.update Facebook and keep in contact with the children. But when she got
:11:30. > :11:35.home, she was shocked to find a bill for �848. And there was more
:11:35. > :11:39.bad news to come. That was only part of the bill. I did not realise
:11:39. > :11:45.that that only covered my first two days and that the second part of
:11:45. > :11:49.the bill would actually take the whole amount of to �2,500. Sarah
:11:49. > :11:56.had been caught out by data roaming charges. Without realising, her
:11:56. > :12:02.phone had been updating, sending the bill sky-high. Nearly �2,500.
:12:02. > :12:09.What did you think when you receive that? Devastated. I was panicking.
:12:09. > :12:14.Obviously, I had incurred this cost with nothing to show for it. What
:12:14. > :12:20.did Dorrans say with regard to the Bill? The only option they offered
:12:20. > :12:26.us was to be transferred to another department to pay a amount every
:12:26. > :12:29.month to pay off the bill. -- what did Orange say. What you want me to
:12:29. > :12:34.do? I hope that X-ray can get in touch with orange and reduce the
:12:34. > :12:39.bill. I am on the case. It seems that Sarah is not the only person
:12:39. > :12:45.to get caught out by this. We have been contacted by Mark Rosslea, who
:12:45. > :12:52.ran up a bill of �2,400 with orange after taking his Blackberry on
:12:52. > :12:57.holiday to Florida. Let us get some expert advice.
:12:57. > :13:02.Why are people having these problems? It is primarily the new
:13:02. > :13:08.smartphones, but a designed to not only make calls but also to
:13:08. > :13:13.download files. Many of the applications that people download
:13:13. > :13:17.automatically update. Each time the update, they used a tough. In
:13:17. > :13:21.Europe, they have placed caps on the amount of usage you can have.
:13:21. > :13:26.One say that at allowance, it stops. The customer never inadvertently
:13:26. > :13:29.The customer never inadvertently spent more than 50 euros. But if
:13:29. > :13:33.you're travelling outside Europe, you need to contact your mobile
:13:33. > :13:37.company and check up on cops. If you do not want to pay, turn off
:13:37. > :13:41.you do not want to pay, turn off the data running. -- check-up on
:13:41. > :13:44.costs. What do Orange have to say about this? They say they advise
:13:44. > :13:48.customers to call customer services or check the website before
:13:48. > :13:52.travelling to find out about charges and services available.
:13:52. > :13:57.They say that I phone users specifically should ensure that
:13:57. > :14:01.data roaming is switched off. -- iPhone. They understand that Sarah
:14:01. > :14:04.did not feel that the costs were communicated to her before travel
:14:04. > :14:13.and are investigating this specific incident to understand why this
:14:13. > :14:18.happened. They have told Serran that they will reduce the charges
:14:18. > :14:23.by �1,973 and Sarah will only have to pay �337, the cost of a global
:14:23. > :14:27.data bundle for the USA, plus her calls and texts while in the States.
:14:27. > :14:31.We are very happy that they have reduced the bill to a more
:14:31. > :14:40.reasonable and manageable level. Orange have offered the same
:14:40. > :14:45.solution to mark. And that is So, definitely worth checking out
:14:45. > :14:48.before you head off on holiday. Especially if you are travelling
:14:48. > :14:51.outside Europe. Concerns about the standards of
:14:51. > :14:54.care offered to elderly and vulnerable people have been hitting
:14:54. > :14:58.the headlines, but the standard of food in care homes is sometimes
:14:58. > :15:02.overlooked. We have been given exclusive access
:15:02. > :15:09.to an analysis of the food provided across Wales, and it paints a
:15:09. > :15:14.worrying picture. Hollylodge provides dementia care
:15:14. > :15:21.in Cwmbran for 29 residents. Their needs mean their diets must be
:15:21. > :15:24.carefully managed, so they receive the right nutrition. Chrissy
:15:24. > :15:28.Hawkins enjoyed a balanced diet provided at Hollylodge, but when
:15:28. > :15:34.she lived at home on her own, her daughter Wendy Puglsey was getting
:15:34. > :15:37.concerned about her eating. would take a chop out of the
:15:37. > :15:41.freezer, defrost it and I would go in the next day and it would still
:15:41. > :15:47.be there, defrosted and under the grill but not cooked. I was
:15:47. > :15:51.concerned that she might try and eat it and end up being ill. It is
:15:51. > :15:55.so important that your mum's nutrition is taken care of. Yes,
:15:55. > :16:02.definitely. Knowing she is getting food regularly and getting looked
:16:02. > :16:08.after here. In kitchens like this in care homes across Wales, staff
:16:08. > :16:12.are working hard to provide suitable food for residents.
:16:12. > :16:15.Christine Smith is the food standards officer who inspects care
:16:15. > :16:20.homes in Torfaen for to make sure they are meeting legal requirements.
:16:20. > :16:24.Concern that the standards of meals, which seemed to vary between homes,
:16:24. > :16:30.the council conducted a survey of the food provided, and measured
:16:30. > :16:37.their nutritional value. We decided Sidhu and all-day menu, to give us
:16:37. > :16:41.a snapshot of what was being provided. -- decided to do.
:16:41. > :16:47.initial results in Torfaen and Monmouthshire was so worrying that
:16:47. > :16:51.deep study was rolled out to assess the picture across the country. 13
:16:51. > :16:57.of the 22 wealth or she -- her Welsh authorities took part in the
:16:57. > :17:01.survey. 86 of daily menus were nutritionally allies at Cardiff
:17:02. > :17:06.City Council's official food control laboratory. They were
:17:06. > :17:12.assessed for levels of protein, carbohydrate, fat, saturated fat
:17:12. > :17:19.and protein -- na. This represents some of the menus from the sample.
:17:19. > :17:23.Each of the menus is a day's food. At one end, a relatively small diet.
:17:23. > :17:30.But at this end, a huge amount of food. That is going to take some
:17:30. > :17:36.beating! With around 2000 calories a day recommended for most adults,
:17:36. > :17:43.one home surveyed provided around 750 calories. Another offered
:17:43. > :17:47.almost five times that - around 3,700 calories in just one day. In
:17:47. > :17:52.the most extreme examples, some homes provided less than half, and
:17:52. > :17:57.others more than four times the maximum, recommended amounts of fat.
:17:57. > :18:02.That was repeated across the board, with levels of protein, sugar,
:18:02. > :18:07.carbohydrates and salt far higher or lower than the recommended
:18:07. > :18:12.values in the majority of cases. Tell me about where the majority of
:18:12. > :18:18.homes fell - you would resume in the middle. Was that the case?
:18:18. > :18:26.not at all. 74% of homes were above the 24 grams of saturated fat
:18:27. > :18:31.amount. Salt is one of the best examples of extremes. That is
:18:31. > :18:37.related to high blood pressure. Saturated fats are not good for
:18:37. > :18:44.anybody. In terms of protein, you are talking about bones and muscle,
:18:44. > :18:48.which can deteriorate if there is a lack of protein. Although this home
:18:48. > :18:52.fared well in the survey, with their results showing they provide
:18:52. > :18:56.a varied and a balanced diet, Gwyneth Virgo, who runs Hollylodge,
:18:56. > :19:00.is not complacent about the food she is offering. The survey helped
:19:00. > :19:05.us a lot. It highlighted some weaknesses but showed some
:19:05. > :19:12.strengths - that we were delivering a good service. It also highlighted
:19:12. > :19:16.the downfalls. Some of our staff are not nutritionally trained. That
:19:16. > :19:20.is where the food standards officer has come in to give us some
:19:20. > :19:27.professional advice. One of our kitchen staff went on another
:19:27. > :19:31.training course. That was a positive move for the home.
:19:31. > :19:35.there is no legal requirement for staff in care homes to be taught
:19:35. > :19:40.about nutrition. So now Christine is calling for
:19:40. > :19:43.more advice and information for care providers. She wants to see
:19:44. > :19:49.statutory minimum standards for care home nutrition across the UK
:19:49. > :19:54.and Wales. Older People's Commissioner Ruth Marks is backing
:19:54. > :19:58.assembly funded training for staff. This report should be taken
:19:58. > :20:02.seriously by councils, care providers and others who work with
:20:02. > :20:06.older people, especially in care home settings. We need to learn
:20:06. > :20:10.from those care homes where things are going really well and be able
:20:10. > :20:15.to share that good practice and make sure that every care home a
:20:15. > :20:20.cross Wales, every older person living in a care home, and not
:20:20. > :20:24.forgetting that it is their home, but the standards of food on offer
:20:24. > :20:30.are consistently high. A subject I am sure we will hear
:20:30. > :20:35.more about. Earlier, we heard more about the Llanidloes Car Club. Here
:20:35. > :20:40.are some more of their members. Martin is one of them. The variety
:20:40. > :20:46.of faith -- vehicles is very handy for you? Yes, I have used the van
:20:46. > :20:51.to carry equipment to gigs and rehearsals. It has been very useful
:20:51. > :20:57.for the band. The cars scheme and its members are owed quite a lot to
:20:57. > :21:00.you. Yes, I donated the first half. It was a nice thing to do - to
:21:00. > :21:07.share it with people. It saved my car just sitting around doing
:21:07. > :21:13.nothing. How does it work, cost wise? You pay 40 pence a mile and
:21:13. > :21:17.it is settled up every month. you have to think ahead? A you do
:21:17. > :21:22.need to know a bit in advance, I guess. Sometimes you can be lucky
:21:22. > :21:28.and get their car instantly, but if you really want to go somewhere
:21:28. > :21:35.important, you do need to book a couple of weeks ahead. Your
:21:35. > :21:38.favourite vehicle? I don't mind. Just not the ban!
:21:38. > :21:42.Since we featured Swansea-based company Aurora logistics, lots of
:21:42. > :21:50.you have been in touch to say that you have been tricked into parting
:21:50. > :21:54.with your cash. We decided to investigate further.
:21:54. > :21:59.We first heard about the company, run by a man called Paul De La Mare,
:21:59. > :22:03.from Val Morris. The company ran her out of the blue and persuaded
:22:03. > :22:08.her to buy a warranty for her Sky box. The same thing happened to
:22:08. > :22:13.Sylvia. When she saw Bale's story on X-Ray, she realised the same
:22:13. > :22:18.company had called her. They said I had renewed it last year, so it was
:22:18. > :22:22.an annual insurance. I said I would do that, but they actually implied
:22:23. > :22:28.that they had spoken to my daughter Elizabeth last year, and so that
:22:28. > :22:35.put me completely at ease. paid-up but then received a letter
:22:35. > :22:39.from Hollylodge -- Aurora in demanding a payment of nearly �80.
:22:39. > :22:43.Then came more letters. When the letter came saying that we hadn't
:22:43. > :22:47.paid, I was quite annoyed and went down to the bank to check that the
:22:47. > :22:52.cheque had gone through. They said it had been cashed several days
:22:52. > :22:55.before they had sent this letter. Also, the letter was quite
:22:55. > :23:00.intimidating in the sense that there were a lot of parts of it
:23:00. > :23:06.underlined in red. It said there would be an extra charge and that
:23:06. > :23:10.they would pass it to a debt collection agency.
:23:10. > :23:14.correspondence Aurora had with Sylvia seems identical to Val's
:23:14. > :23:19.experience, and that of many others who have written to us. Carol from
:23:19. > :23:23.Usk is also waiting to get her money back. I had a phone call and
:23:23. > :23:30.of the blue earlier this year. I was completely taken off guard - a
:23:30. > :23:35.real senior moment. A nice young man called Gareth persuaded me I
:23:35. > :23:38.ought to protect my satellite equipment. Carol realised within
:23:38. > :23:43.the week that she already had insurance and called Aurora to
:23:43. > :23:48.cancel. Not a problem. We will renew next November and you might
:23:48. > :23:53.take out insurance with them, -- with us then, but we won't take out
:23:53. > :23:59.any money from your account. Job done. Going through my bank
:23:59. > :24:03.statement some time later, I noticed that Aurora had taken
:24:03. > :24:07.�79.99 from my bank - which they said they would not do. It made me
:24:07. > :24:12.feel stupid, but also very angry that these plausible young men
:24:12. > :24:19.could tell such blatant lies on the phone. If they can fool me, they
:24:19. > :24:24.can fool lots of vulnerable old ladies. So I feel very angry about
:24:24. > :24:30.it. In one case, Aurora sold as scrap a warranty to a lady who did
:24:30. > :24:34.not even have a Sky subscription. - - a Skype warranty. And it is not
:24:34. > :24:40.just Aurora you have been telling us about. We are also hearing from
:24:40. > :24:45.you about a company called Cable Guy, based in Swansea. They called
:24:45. > :24:50.it Gethin Hughes from Llanharan last year, and their way of working
:24:50. > :24:53.sounded suspiciously familiar. said if they send me the
:24:53. > :24:58.information, I would have a look at it answers see whether I would go
:24:58. > :25:02.ahead. But they seemed under the impression that I had taken the
:25:02. > :25:05.insurance arm. When I rang them to cancel it, they said everything was
:25:05. > :25:14.OK and that I should send the details back and everything would
:25:14. > :25:17.be done no problem. Gethin is still waiting to get his money back.
:25:17. > :25:23.Janet Williams got more luck getting our money back from Cable
:25:23. > :25:27.Guy, but had to send her daughter to collect the money in person from
:25:27. > :25:34.their offices in this building. Bear right number of legitimate
:25:34. > :25:40.companies called Cable Guy in Swansea, -- there are a number are.
:25:40. > :25:46.But the letter was signed up Paul De La Mare. Was it a coincidence?
:25:46. > :25:51.Our investigation revealed other links. Cable Guy shared a phone
:25:51. > :25:57.number with Aurora. The two companies share addresses at Walter
:25:57. > :26:01.Road, Salubrious Passsage and 37 Kingsway in Swansea. Swansea
:26:01. > :26:05.Trading Standards raided these premises two weeks ago, after we
:26:05. > :26:09.broadcast our last update about Aurora. They have confirmed they
:26:09. > :26:14.are investigating issues related to Aurora and Cable Guy, and potential
:26:14. > :26:20.links between the two companies. They are examining computer is used
:26:20. > :26:26.in the business and Documentation sees that these premises. Aurora
:26:26. > :26:28.logistics is run by this man, Paul De La Mare. The company has now
:26:28. > :26:36.left the office and Trading Standards don't know if they are
:26:36. > :26:42.still operating. Paul De La Mare did reply to an e-mail week sent
:26:42. > :26:46.him outlining our view as' concerns. He says he has now stopped trading
:26:46. > :26:51.and that he is finding all this negative coverage very stressful.
:26:51. > :26:55.He accuses Trading Standards officers of over-reacting. But he
:26:55. > :26:58.has not said whether he will refund the people we read to him about,
:26:58. > :27:01.and hasn't explained his links with Cable Guy.
:27:01. > :27:05.Remember, if you have reason to believe that you have been
:27:05. > :27:13.contacted by one of Paul De La Mare's companies, we would love to
:27:13. > :27:16.hear from you and so would Swansea Trading Standards. We will put
:27:16. > :27:21.their number on our website. This is the last programme in this
:27:21. > :27:24.series, so here is an update on some of the stories. Do you
:27:24. > :27:29.remember Margaret and Stewart to both bought cars from Evans Halshaw
:27:29. > :27:34.or? Well, the garage has agreed to provide steward with a replacement
:27:34. > :27:38.car for a fee, so he is happy. But despite tests by independent
:27:38. > :27:43.engineers, they haven't been able to work out why Margaret's car is
:27:43. > :27:48.ticking so she is not so happy. And Darren Watkins, the builder who
:27:48. > :27:52.left Simon and Beverly's house in this state is now being interviewed
:27:52. > :27:56.by Blaenau Gwent Trading Standards and investigations are ongoing.
:27:56. > :28:01.Since repeated them last week, we have heard from more unhappy New ID
:28:01. > :28:05.customers. They offer a makeover and photo-shoot at a bargain price