:00:07. > :00:10.You're watching X-Ray. On the programme tonight: Gentle giant
:00:10. > :00:14.Richards Cox, killed by a driver sending dozens of texts from his
:00:14. > :00:19.truck. We're with Gwent Police catching the drivers putting lives
:00:19. > :00:24.at risk. We're in Swansea, hearing about the
:00:24. > :00:26.Morrises problems with Halfords. And we're in Bangor, asking why
:00:26. > :00:36.empty shops are a blight on our the High Streets
:00:36. > :00:44.
:00:44. > :00:47.Hello there. Now, are you fed up with the number of betting shops
:00:47. > :00:50.and charities on your local high street? Later, I'll be finding out
:00:50. > :00:54.how empty shops are affecting businesses in the city centre here
:00:54. > :00:58.in Bangor. But first, I'm on the M4, the
:00:58. > :01:01.busiest road in South Wales. And it's amazing how many drivers I've
:01:01. > :01:05.spotted on their mobiles. In recent weeks, police across Wales have
:01:05. > :01:12.been cracking down on people using their phones. We sent Rachel to
:01:12. > :01:15.Even though it's been against the law for almost a decde, thousands
:01:15. > :01:20.of motorists every year still get caught using their mobile phones
:01:20. > :01:22.whilst driving. I'm going out on the road with Gwent Police who are
:01:22. > :01:28.leading a country-wide campaign to crack down on these dangerous
:01:28. > :01:36.drivers. Sergeant Andrew Elliot is briefing the road policing team
:01:36. > :01:39.before they head out. Government research has shown that you're four
:01:39. > :01:41.times more likely to be involved in a collision when you're using your
:01:41. > :01:44.mobile phone. Today, we'll actively look at motorists, their driving
:01:44. > :01:52.capabilities and whether their driving is impaired as a result of
:01:52. > :01:59.the mobile phones use. While the officers are in police colours,
:01:59. > :02:02.their cars are not. So why the unmarked cars? As you know with any
:02:02. > :02:05.offence, really, motorists, they see a police vehicle and they try
:02:05. > :02:12.and get away with what they may be doing and obviously, we're going to
:02:12. > :02:18.try and target those motorists today. They may look ordinary, but
:02:18. > :02:22.the cars have cameras to record vital evidence. For mobile phone
:02:22. > :02:25.offences, would you ever use that footage? Yeah, we have used it
:02:25. > :02:31.because generally, the use of a mobile phone is associated with
:02:31. > :02:35.some element of driving which is a bit of a give-away. So you might be
:02:35. > :02:38.on this 70mph road here and someone is travelling at 30 miles an hour,
:02:38. > :02:47.it just doesn't look quite right, or there'll be an element of
:02:47. > :02:50.drifting between the lanes. He's on his phone there. On his phone. What
:02:50. > :02:54.we'll do now, we'll go alongside just to see if he's still on the
:02:54. > :02:57.phone and then we will direct him to pull over and we'll deal with
:02:57. > :03:07.him then. It hasn't taken long to spot the first culprit. The driver
:03:07. > :03:08.
:03:08. > :03:11.of this van has been caught red- handed, and not for the first time.
:03:11. > :03:15.That was your points for previously - don't tell me mobile phone.
:03:15. > :03:20.was a work thing. It's exactly the same - that's three points.
:03:20. > :03:23.it's going to cost him far more than just the �60 fine. For this to
:03:23. > :03:28.be the second time for this to happen now, his premium's age going
:03:28. > :03:31.to go way up. What just happened? had a phone call from my mum,
:03:32. > :03:34.asking me if I wanted a CD player and I answered it. Stupid mistake.
:03:35. > :03:40.Patrolling in the second unmarked police car, PC Gavin Jones spots a
:03:40. > :03:43.driver who has both hands full. We've just passed a white transit
:03:43. > :03:53.van. The driver of the vehicle is smoking with one hand and he's
:03:53. > :03:54.
:03:54. > :03:57.Have you got any points on your licence at this time? We will give
:03:57. > :04:01.you the opportunity to pick one or two processes. One will be a fixed
:04:01. > :04:06.penalty ticket with points and a fine, and the other will be a court
:04:06. > :04:11.appearance. Not fancying his chances in court, he opts for the
:04:11. > :04:18.�60 on-the-spot fine and gets three points on his licence. But not
:04:18. > :04:24.everyone is willing to pay up. Some motorists deny being on the phone.
:04:24. > :04:29.No way. So where is your phone to now? To find the truth, the police
:04:29. > :04:32.have the power to check phone records. We do a data check, says
:04:32. > :04:35.basically what calls were made, what call received, text messages
:04:35. > :04:38.made and received. If a call was made when we stopped him, and he
:04:38. > :04:47.opts to be taken to court, well, the court can decide what
:04:47. > :04:50.She's on her phone, mate, that gold car. Speaking into the mobile phone
:04:50. > :04:56.with the loud speaker, and the mobile phone was being held against
:04:56. > :04:59.the steering wheel, and she's trying to drive. When you were
:04:59. > :05:02.travelling up the motorway between junctions 27 and 28, you were on
:05:02. > :05:06.your mobile phone, OK? You were speaking into it. I was on my
:05:06. > :05:09.SatNav as well. You were speaking into it, all right? The woman
:05:09. > :05:13.denies speaking on the phone. At first, she says she was using the
:05:13. > :05:19.SatNav app. But then she claims she was using it as a dictaphone. In
:05:19. > :05:25.the meantime, a routine check comes up with a startling result. Look
:05:25. > :05:31.how many points you've got on your licence. 15 points. So for this
:05:31. > :05:33.driver, it's a visit to court. up to the courts at the time of
:05:33. > :05:37.when the person goes to court whether to disqualify them after
:05:37. > :05:41.the 12-point period or if they want to give them extra points on top,
:05:41. > :05:45.that's normal. We do, and now we're finding that a lot of people are
:05:45. > :05:52.having more than 12 points. latest smartphones do much more
:05:52. > :05:58.than make calls these days. But the law is clear. A lot of these
:05:58. > :06:02.smartphones now have the maps in them, haven't they? I mean, lots of
:06:02. > :06:06.people probably wouldn't know that was a problem, using that. Exactly
:06:06. > :06:13.the same offence applies. It's the use of the mobile phone in the hand,
:06:13. > :06:15.so if we do catch people who are on Facebook. Facebook. Other social
:06:15. > :06:17.networking sites. Use applications, using the internet, using any
:06:17. > :06:25.facility within that phone whilst you're driving, you're committing
:06:25. > :06:27.an offence. A SatNav can be fitted quite... He's on his phone here.
:06:27. > :06:37.What starts off as a straightforward fixed penalty fine
:06:37. > :06:37.
:06:37. > :06:43.turns into a much bigger problem for this driver. This gentleman has
:06:43. > :06:47.an expired driving licence. Right, when's that? So, that's a whole new
:06:47. > :06:50.ball game, isn't it? A whole new ball game now. He was driving
:06:50. > :06:53.without a licence. So what we're going to do now is we're actually
:06:53. > :06:55.going to sieze the vehicle to prevent him from driving any
:06:55. > :06:58.further and he's going to be prosecuted for driving without a
:06:58. > :07:05.licence, potentially no insurance and also driving whilst using his
:07:05. > :07:08.mobile phone. I presume you have been to incidents that have been
:07:08. > :07:13.pretty serious incidents where mobile phone use has been at the
:07:13. > :07:16.centre of that. Yes, we have had tragedy within the Welsh region and
:07:16. > :07:18.nationally, as a whole, there have been cases where members of the
:07:18. > :07:21.public, be they pedestrians or other road users, have obviously
:07:21. > :07:28.died as a result of collisions whereby motorists were using their
:07:28. > :07:31.mobile phone, and there's been serious injury collisions as well.
:07:31. > :07:38.And that's why we're out there, to get the message across by just
:07:39. > :07:41.using that mobile phone for a Later in the programme, we'll be
:07:42. > :07:45.hearing from a family still coming to terms with the consequences of
:07:45. > :07:48.one driver's thoughtlessness. It's a moving story and a lesson for us
:07:49. > :07:51.all. Now, last week, we asked for your
:07:51. > :07:57.help in tracking down the man behind a company called Bellway
:07:57. > :08:03.Paving. Back in August, the company charged Terry and Anne Lewis nearly
:08:03. > :08:08.�3,000 to tarmac their drive. That included a bill of �2,000 for a �50
:08:08. > :08:11.roll of plastic. Well, we've had calls from people in Porth,
:08:11. > :08:13.Caerphilly and Bridgend, and a number of you believe the same
:08:13. > :08:17.people are behind two other companies - Global Drives and
:08:17. > :08:19.Classic Driveways. We're busy following up on those calls, and if
:08:19. > :08:22.following up on those calls, and if following up on those calls, and if
:08:22. > :08:32.you can help, then get in touch. Our contact details are on your
:08:32. > :08:32.
:08:32. > :08:36.82-year-old Glenys Poole has always made sure she's kept her finances
:08:36. > :08:42.in order. So, she and her family couldn't believe it when Tesco's
:08:42. > :08:45.credit card suddenly sent a statement. We cancelled Mum's
:08:45. > :08:49.credit card ages ago and it was a real shock then when a bill for
:08:49. > :08:59.�506 came through the door. She was really really distressed about this
:08:59. > :09:00.
:09:00. > :09:04.as she knew she didn't owe any Glenys's daughter Karen helps her
:09:04. > :09:09.82-year-old mum with day-to-day living. She helped her last year
:09:09. > :09:19.when she wanted to cancel her Tesco credit card. There was nothing left
:09:19. > :09:24.
:09:24. > :09:29.to pay on it, so they were So, Karen, you help your mum out,
:09:29. > :09:33.do you? Yes, I do. I try and pop in most evenings to see her as I only
:09:33. > :09:36.live about five minutes away so it's quite easy to do that on my
:09:36. > :09:40.way home from work. I make sure her mail is opened properly and
:09:40. > :09:43.everything is dealt with. Glenys suffers short-term memory problems
:09:43. > :09:45.and was confused when a bill arrived. But Karen knew she had
:09:45. > :09:50.cancelled her mother's card, and thought she'd be able to sort
:09:50. > :09:53.things out quickly. I phoned Tesco and they confirmed that no, it was
:09:53. > :10:00.a computer error, she didn't owe any money and the account was
:10:00. > :10:03.closed and just said, "Sorry, it won't happen again." But did it
:10:03. > :10:10.happen again? Yes, it did. The following month, yet another bill
:10:10. > :10:13.for the same amount, �506, came. Did you contact Tesco? I did. I
:10:13. > :10:19.rang them again and spoke to a different person and they said the
:10:19. > :10:23.same thing, "We're really, really sorry but it's a computer error."
:10:23. > :10:27.So I asked them, "Why can't you stop it?" And they assured me that
:10:27. > :10:30.they would. But they didn't. The next month, another bill arrived,
:10:30. > :10:35.as did another letter from Tesco apologising for that computer error
:10:35. > :10:40.and promising again that the account was definitely closed. But
:10:40. > :10:43.it wasn't. Lo and behold, the following month, another credit
:10:43. > :10:48.card bill arrived for the same amount. I bet you couldn't believe
:10:48. > :10:51.it. Mum was really upset by this time she was convinced that she did
:10:51. > :10:56.owe it, and I kept trying to re- assure her that she didn't, that it
:10:56. > :11:01.was a mistake, but she was very, very upset. So, how long has this
:11:01. > :11:04.been going on for? Five credit card bills, so five months now. One
:11:04. > :11:12.month after another, she's been having these bills and I just don't
:11:12. > :11:16.know what to do. Karen, I'm on the Well, we've been in touch with
:11:16. > :11:18.Tesco credit card who say they're sorry. They say they've fallen
:11:18. > :11:22.short of their high standard of customer service and have taken
:11:23. > :11:25.steps to prevent this type of error from happening again. They've
:11:25. > :11:31.confirmed that the account is definitely closed and no further
:11:31. > :11:33.statements will be sent. And to apologise further for any stress
:11:34. > :11:42.and inconvenience caused, they've sent Glenys �100 as a goodwill
:11:42. > :11:45.gesture. Many thanks for your help, Lucy. Mum and I are realy really
:11:45. > :11:48.pleased. We've had a letter from Tesco's now, saying that the
:11:48. > :11:54.account is definitely closed and that we shouldn't have any more
:11:54. > :12:01.correspondence, so many thanks for your help. And that's another case
:12:01. > :12:04.Still to come tonight: We'll be returning to that campaign to clamp
:12:04. > :12:11.down on drivers using their mobiles, hearing from one mother who lost
:12:11. > :12:14.her son as a result. First, though, empty shops are the
:12:14. > :12:19.blight of every High Street, and here in Bangor, it's a growing
:12:19. > :12:29.problem. Recent figures show that more than 20% of all shops here are
:12:29. > :12:32.
:12:32. > :12:39.What you think about the shopping situation head? Disgusting!
:12:39. > :12:43.Everything has gone. When I used to work in the market over there,
:12:43. > :12:53.shops all along. More shops are closing down, but that is the
:12:53. > :13:03.economy today. It used to be full, years ago. Now, empty shops
:13:03. > :13:13.everywhere. There are a few shops, but not enough! Lots more charity
:13:13. > :13:16.
:13:16. > :13:19.shops. The branded shops have gone out of town or a way. A shame,
:13:19. > :13:22.really. One shop owner who's managed to stay the distance is
:13:22. > :13:32.Adrian Clark. Now, Adrian, you've been going for more than 20 years.
:13:32. > :13:32.
:13:32. > :13:37.Oh, yes. We have seen changes in the decline of shops, the bigger
:13:37. > :13:45.retailers. That has left us with a number of empty shops, but also the
:13:45. > :13:54.smaller independent shopkeepers, very few and far between. Has there
:13:54. > :14:03.been tough? Yes. That, with the decline in the ft 4 in the town
:14:03. > :14:06.centre, it has been difficult. across the Menai Bridge in Holyhead,
:14:06. > :14:09.they think they have found a solution. I'll be finding out about
:14:09. > :14:12.that later in the programme. Now, their adverts make a virtue of
:14:12. > :14:15.their customer service - That's Helpful. That's Halfords is the
:14:15. > :14:25.line. But one family in Swansea thinks the company's been anything
:14:25. > :14:31.
:14:31. > :14:36.Black moebg from the exhaust. Radiator fluid that bubbles. And
:14:36. > :14:42.oil that tests positive for bits of metal from the rest of the engine!
:14:42. > :14:46.Meet Philip and Helen Morris from Swansea. The not so happy owners of
:14:46. > :14:51.this car. Their Renault Modus cost �14,000 and was supposed to keep
:14:51. > :14:54.them on the road well into their retirement. We have family in
:14:54. > :14:58.Southampton, and car dif, we want to travel round the country, don't
:14:58. > :15:01.we. -- Cardiff. So it was important to have something reliable. So 18
:15:01. > :15:09.months of problem free driving after they bought the cars it was
:15:10. > :15:14.time for the first major service. The couple spotted the promise of
:15:14. > :15:20.reasonably price services so they booked a service at a local
:15:20. > :15:24.Halfords for �200. They were offering the equivalent service to
:15:24. > :15:29.the manufacturer specification, because it was good value for money.
:15:29. > :15:33.Did everything seem fine? Did it sail through the service.
:15:33. > :15:38.Everything seemed fine but I drove it the next day and the heerth
:15:38. > :15:41.wasn't working. I was going down to Southampton, so see my brand-new
:15:41. > :15:47.granddaughter. Kept an eye on the temperature gauge, it was fine.
:15:47. > :15:52.When I got to Southampton, I rang Halfords and told them and they say
:15:52. > :15:57.it must be an airlock in the system. So Philip drove home. But just
:15:57. > :16:02.after he crossed the Severn bridge things started to go wrong, as the
:16:02. > :16:06.energy temperature soared. All of a sudden the temperature gauge went
:16:06. > :16:12.zooming up, it said stop, so I stopped, pulled in on the motorway,
:16:12. > :16:16.and I had to get out and use a roadside motorway phone. So I
:16:16. > :16:22.stopped. When they came along they towed me off to the next junction.
:16:22. > :16:26.They had a good look at the car, and they put a gallon and a quarter
:16:26. > :16:31.of water. They were shocked, you know, it had so little water.
:16:31. > :16:37.Philip brought his car back here and says he was surprised by
:16:37. > :16:43.Halford's attitude When I said, if it was an airlock as you say, how
:16:43. > :16:48.is it is gallon and a quarter? Halfords agreed to take another
:16:48. > :16:52.look and apologised for the poor level of service he had received
:16:52. > :16:55.initially. A few weeks after the first break down the car overheated
:16:55. > :17:02.for a second time, leaving the Morrises stranded all over again.
:17:02. > :17:05.They put more water in the system. Again, I had to go back to Halfords.
:17:05. > :17:11.The water pump had developed a leak on the seal. They replaced the
:17:11. > :17:14.timing belt. This is getting to serious stuff. The couple were now
:17:14. > :17:20.really worried. Fearing the two break downs caused by overheating
:17:20. > :17:24.could have done major damage to the inside of their engine. Halfords
:17:25. > :17:28.suggesting Renault do tests on the car, if they were hoping that would
:17:28. > :17:33.reassure the Morrises they were about to be disappointed. Instead,
:17:33. > :17:35.there was bad news from Renault. Not only did their tests find
:17:35. > :17:40.potentially significant problems with the engine, they told the
:17:40. > :17:44.couple that the work they had done by a non-Renault garage could
:17:44. > :17:48.result in future issues. And because of that, it was unlikely
:17:48. > :17:54.that the Renault warranty would cover the potential repairs
:17:54. > :17:58.required. We were shocked, you know, that the manufacturer was now
:17:58. > :18:01.withdrawing the guarantee on the gin, on a brand-new car.
:18:01. > :18:06.Morriss were writing to Halfords to push for a new engine, believing
:18:06. > :18:10.that was the best way to get Renault to honour their warranty.
:18:10. > :18:14.The weeks were flying by and they say they were clocking up the miles.
:18:14. > :18:18.Seven months and 8,000 miles after their first break down, they called
:18:18. > :18:26.in Gareth Rees, an independent vehicle inspector to take a look.
:18:26. > :18:30.He told them to stop driving the car immediately. We take the raid
:18:30. > :18:38.away dor cap off, we can see the amount of bubbling going on. That
:18:38. > :18:40.is ice cold. You would think it was hot. Yes, the reason is there is
:18:40. > :18:43.exhaust gases escaping into the cool last night system, so when the
:18:43. > :18:49.engine is running you can see this bubbling and the exhaust smoke.
:18:49. > :18:55.That shouldn't be in there. That is telling us there is something
:18:55. > :18:59.seriously wrong. I would suggest that a rebuild may be more
:18:59. > :19:04.expensive than a replacement engine. I suggest that the way we look at
:19:04. > :19:08.it is a new engine. Halford s dispute that and they say not all
:19:08. > :19:11.the issues can be at tributed to them. They say since April, they
:19:11. > :19:16.have been offering a detailed inspection of the engine and to
:19:16. > :19:19.repair any faults found. They say the work would be done to a high
:19:20. > :19:23.standard, recommend diall issue, and carry a two-year guarantee,
:19:23. > :19:27.that exceeds the length of Renault's original warranty. The
:19:27. > :19:31.Morrises say a new engine will cost them �6,000 and without it their
:19:31. > :19:39.car has been sitting on the drive for six weeks. They have had to buy
:19:39. > :19:43.a second car just to get about. Not good. Well Halfords say they have
:19:43. > :19:49.tried hard to remedy the situation. They also say they have carried out
:19:49. > :19:54.a series of inspections and repairs at no cost to couple. They say
:19:54. > :20:00.their offer to inspect the engine and put right the faults still
:20:00. > :20:04.stands. Earlier we heard about the problems with shops closing in
:20:04. > :20:10.Bangor. That was a big issue in Holyhead too. 40% of the swhorps
:20:10. > :20:16.empty. Now a new project is tackling the problem. The Plas Cybi
:20:16. > :20:21.Communities First project works by finding empty shops and offering
:20:21. > :20:27.subsidised rents to new shop holders. I have come to meet Trudy
:20:27. > :20:33.Sodden. Hello. Tell me how it helps you set up? Well, we found a shop
:20:33. > :20:37.and got it ready for moving into. Helped by making some shelves and
:20:37. > :20:41.getting it ready really. They gave you help with the rent initially.
:20:41. > :20:45.They subsidised the rent for a short time but since the beginning
:20:45. > :20:48.of the year we have been standing on our own two feet. Would you have
:20:48. > :20:55.been able to set up wouldn't that support? No, there is no way, I
:20:55. > :20:58.would never have been able to find the premises like these, and I
:20:58. > :21:04.wouldn't have been able to afford to set it up. Your shop looks
:21:04. > :21:10.lovely. How is the business going? It is doing really well, improving
:21:10. > :21:14.all the time. Best of luck with it. Now it is back to our main story,
:21:14. > :21:18.as Rachel found out using a mobile phone while driving is a growing
:21:18. > :21:28.problem on our roads, and the consequences can be devastating.
:21:28. > :21:28.
:21:29. > :21:35.You may find some of the images in Richard and I were very very cloe,
:21:35. > :21:42.as mum and son, we were really close, he concentrated on his
:21:42. > :21:46.family and Richard was so, he was a very good provider. He was really
:21:46. > :21:50.really gentle. He is a gentle giant. He would help anybody, he would go
:21:50. > :21:59.out of his way to help anyone. He didn't deserve to end his life the
:21:59. > :22:07.way he did. A 38-year-old man driving a break down recovery van
:22:07. > :22:14.has died in a collision. Two other vehicles were involved in the crash.
:22:14. > :22:18.The news came on, a news flash, and the picture of the truck came on,
:22:18. > :22:24.the van, and I turned and I said to my mum "I hope to God that's not
:22:24. > :22:29.one of Richard's friends. "Easter Monday 2011 and the M 4 was packed
:22:29. > :22:33.with bank holiday traffic heading home. Dad of two Richard Cox was
:22:33. > :22:38.working on the hard should e helping an eld ly couple whose
:22:38. > :22:42.motor home had broken down. wife of the gentleman in the
:22:42. > :22:47.caravan saw that the tanker vehicle coming up the hard shoulder as if
:22:47. > :22:54.it was in a lane. That is how she described it. This driver hadn't
:22:54. > :22:58.drifted, over the hard shoulder, and slightly collided with it. It
:22:58. > :23:05.had come fully over, which to us indicated that the driver wasn't
:23:05. > :23:10.paying attention at all. The motor home was propelled over 200 feet,
:23:10. > :23:14.along the hard shoulder and the tanker lorry and recovery truck
:23:14. > :23:18.then ended up in the central reservation of the motorway, so it
:23:18. > :23:23.was propelled across the three lanes of the motorway, into the
:23:23. > :23:29.central reths reservation. Here was a man trying to earn an honest
:23:29. > :23:35.living and he stood no chance at all. He was killed outright. At the
:23:35. > :23:39.scene, the road was shut for five hours, as South Wales police began
:23:39. > :23:42.a year long investigation into the crash that would explore every
:23:42. > :23:48.detail. We look for many different areas to gather evidence from
:23:48. > :23:53.witness, from the tack graph on the vehicles involved, from CCTV and
:23:53. > :24:00.mobile phones. And what we found here, is that the driver of the
:24:00. > :24:06.tanker vehicle had 180 texts sent or receives in his working day. Of
:24:06. > :24:10.those 180, 140 were proved to have taken place while the vehicle was
:24:10. > :24:15.in motion, clearly this individual was a dangerous driver, because
:24:15. > :24:19.anybody using a phone to that extent, I mean any use is
:24:19. > :24:24.unacceptable, but that was just beyond belief. Sadly Richard Cox's
:24:24. > :24:30.family are not the only one whose lives have been devastated by
:24:30. > :24:34.dangerous driver using a mobile phone. The year before, Richard Cox
:24:34. > :24:41.died, there was another incident oant the M4 outside Cardiff, in
:24:41. > :24:45.which a lady Mary Allen died, and she had been hit from behind by a
:24:45. > :24:49.motorist using a mobile phone. horrific crash was caught on film
:24:49. > :24:53.by a police officer dealing with another incident on the same
:24:53. > :24:57.stretch of road. Mary Allen's family have allowed us to show this
:24:57. > :25:03.footage n the hope it can stop anyone else having to go through
:25:03. > :25:08.their nightmare. You will see by lookings at the footage that the
:25:08. > :25:12.brake lights of the offending vehicle were not illuminated, so it
:25:12. > :25:17.ploughed into the back of the queue in traffic woust without any
:25:17. > :25:20.attempt to brake, which indicates to me the individual wasn't paying
:25:20. > :25:23.attention, our interrogation of the mobile phone and subsequent
:25:23. > :25:29.inquiries reveal that the driver was in fact engaged in a
:25:29. > :25:33.conversation on their mobile phone at the time of the collision.
:25:33. > :25:39.families have been left utterly heartbroken. They are still
:25:39. > :25:44.struggling to come to terms with losing their loved ones so
:25:44. > :25:52.needlessly. His funeral was amazing. The church was completely packed,
:25:52. > :25:58.from front to back, to right outside. It was like a king being
:25:58. > :26:06.sent out of this world, but with a load of break down people. Last
:26:06. > :26:10.month tanker driver David Morgan admitted by -- causing death by
:26:11. > :26:14.dangerous drivele. He was jailed and given a five year driving ban.
:26:14. > :26:19.If we are investigating somebody we will seed the mobile phone and
:26:19. > :26:23.interrogate it, and we will find out if a individual is using their
:26:23. > :26:27.mobile device while driving. No phone call, no text message can be
:26:27. > :26:32.important enough to risk other people's lives. I feel so angry of
:26:32. > :26:38.the fact that these people out there, but they don't know the
:26:38. > :26:47.devastation they can cause, to a whole generation, of one family. I
:26:47. > :26:51.beg you as a mother, turn them off. Just forget you've got them.
:26:51. > :26:57.Shocking story there. Inspector Lee Ford that, brings the consequences
:26:57. > :27:01.home to us. Yes. It is very tragic but it is need lvings, it needn't
:27:01. > :27:05.happen. People driving in vehicles don't need to use their my
:27:05. > :27:10.honourable friend, -- mobile phone, they shouldn't be using them for
:27:10. > :27:14.speaking on, sending text messages or anything phones can do. It is
:27:14. > :27:20.very dris tracting and it Cazs tragedy. Your officers are on the
:27:20. > :27:27.look out. You have had the results of the clampdown we filmed. During
:27:27. > :27:30.that time we have detected almost 1,000 offender, drives who have
:27:30. > :27:34.been using mobile phones while driving. Each of those drivers
:27:34. > :27:38.would have had a �60 fine and three penalty points as a result of doing
:27:38. > :27:42.that, so they are not just endangering themselves and other
:27:42. > :27:48.user, they are endangering the futures of their driving licenses.
:27:48. > :27:54.Well, that is it for this week. Remember, if there is anything you
:27:54. > :28:02.would like us to investigate get in touch. You can give us a call. Or
:28:02. > :28:10.drop us an e-mail. Next week, we will hear from the unlucky