:00:17. > :00:21.You're watching X-Ray. On tonight's programme. He's working hard to
:00:21. > :00:24.build up his business, but one huge bill from Orange could be the end
:00:24. > :00:28.of Chris's company. The ten grand conservatory built by
:00:28. > :00:30.Unique Windows. It's certainly got some unique water features.
:00:30. > :00:40.And those charities asking for our money.
:00:40. > :00:46.
:00:46. > :00:48.Are there just too many requests in Hello. Tonight, we're in
:00:48. > :00:52.Llantrisant and later we'll be finding out what Christmas shoppers
:00:52. > :00:55.around here make of charity mailings.
:00:55. > :00:58.First though. Mobile phones aren't just about making calls any more.
:00:58. > :01:01.They're useful for all sorts of things, from catching up with your
:01:01. > :01:11.friends on Facebook to watching films. But Rachel's been to meet a
:01:11. > :01:15.
:01:15. > :01:21.man whose smartphone bill is a Thank you. It's always been the
:01:21. > :01:25.best way to see a film. Thanks. I love coming to the cinema with
:01:25. > :01:34.friends or the kids. But in this day and age, there are other
:01:34. > :01:41.options. With today's smartphones, you can watch a movie anywhere!
:01:41. > :01:44.It's not as comfy, it's not as warm, and the screen's not as big. But at
:01:44. > :01:50.least you don't have to buy a ticket. Here in the warm, there is
:01:50. > :01:58.one huge advantage. You pay for your ticket and there are no hidden
:01:58. > :02:01.charges. With a phone, it can be Painter and decorator Chris Wilson
:02:01. > :02:06.from Milford Haven found out just how different when he got his
:02:06. > :02:16.November bill from Orange. He's got an upmarket smartphone on an
:02:16. > :02:20.Hello. He normally pays a pricey �85 a month, but it's essential for
:02:20. > :02:24.his business. It's as important as my paint
:02:24. > :02:31.brushes basically. I use it for emails and I take calls for new
:02:31. > :02:36.jobs. It basically keeps the business running.
:02:36. > :02:39.And in terms of downloading data, do you do much of that?
:02:40. > :02:43.I do listen to audio books, but I always download them at home
:02:44. > :02:46.because I am aware that if you try to do that over a network it will
:02:46. > :02:49.cost you a lot of money. So what happened this particular
:02:49. > :02:52.month? I rung up to pay my bill and the
:02:53. > :02:59.lady said I just feel I should warn you that next month's bill is going
:02:59. > :03:04.to be slightly higher than normal. Then she told me how much it was
:03:04. > :03:10.going to be and�6,875 and I nearly had a heart attack.
:03:10. > :03:18.You had no clue really. Not until she told me. It made me go weak at
:03:18. > :03:21.the knees. I felt sick after she told me. The only thing I did
:03:21. > :03:24.different to any other month was I downloaded a programme from Sky Go
:03:24. > :03:28.which was 43 minutes long. Now, if that is going to cost �6,000, it
:03:28. > :03:30.would be cheaper for me to fly out and watch the programme being
:03:30. > :03:40.filmed. They're saying that you must have been watching loads of
:03:40. > :03:42.
:03:42. > :03:45.films. Like I say, I've done exactly as I have done every month.
:03:45. > :03:48.The only thing I did was watch that programme on Sky Go. A mistake's
:03:48. > :03:52.been made somewhere, but Orange just won't admit it. Orange say the
:03:52. > :03:54.charges are in line with Chris's contract and that he had used up
:03:54. > :03:58.nine gigabytes of data doing things like watching films over the
:03:58. > :04:07.internet. That's a lot of data. This is how they explain it. On 17
:04:07. > :04:11.October. He's clocking up data use at half past seven in the morning.
:04:11. > :04:17.He's using 52 million bytes every few minutes. Most of these entries
:04:17. > :04:23.are costing him �40. He's clocking up charges of �20 a minute. No
:04:23. > :04:33.movie is that good! In fact, it's hard to find anything that
:04:33. > :04:36.
:04:36. > :04:38.Front row seats to see the Rolling Stones - just �7.20 per minute.
:04:38. > :04:45.A night in Claridges' most expensive penthouse - �6.30 per
:04:45. > :04:54.minute. Even Wales' football hero Gareth
:04:54. > :04:59.Bale gets just �7.50 a minute from It's going to be pretty near
:04:59. > :05:02.impossible to prove how this data was used. But even if Chris quit
:05:02. > :05:11.decorating and became the world's biggest film buff, it's hard to see
:05:11. > :05:15.how these charges could be In Haverfordwest, it's not only
:05:15. > :05:20.Chris who's feeling the pain. Music teacher Clare Harrison also has a
:05:20. > :05:23.small business contract. I use it mainly for calls and I do have one
:05:23. > :05:28.or two friends who have my email address on that mobile so
:05:29. > :05:32.occasionally there is an email. Then occasionally again, maybe the
:05:32. > :05:36.weather forecast or maybe a news item or maybe look up a phone
:05:36. > :05:44.number on the internet. That's the only time I use the internet on my
:05:44. > :05:49.mobile. She usually pays up to �35 a month
:05:49. > :05:53.for her phone but in June, the bill was much much higher. I came home
:05:53. > :05:59.from a few days on a friend's narrow boat and I had this bill
:06:00. > :06:03.from Orange for about �5,000. I got straight on the phone to Orange
:06:03. > :06:06.just as soon as I could to say they had made a mistake of some
:06:07. > :06:09.description and they told me no. They were adamant and sure I had
:06:09. > :06:12.used this data. Orange say Clare had made a mistake
:06:12. > :06:16.with her phone settings, but they still made her pay nearly �500 of
:06:16. > :06:20.the bill. It does seem a staggering amount of money when you look at it
:06:20. > :06:23.at the moment. In the run up to Christmas they advertise these
:06:23. > :06:27.phones - brilliant for gamers and tweeters and you hear it all the
:06:27. > :06:30.time and you just think my goodness. It just worries me that, you know,
:06:30. > :06:33.so many people could be out there doing this and end up this with
:06:33. > :06:39.monstrous bill and just from using the phone the way the manufacturers
:06:39. > :06:43.are suggesting. Jumbo mobile bills like these are a
:06:43. > :06:46.growing problem as more of us get internet friendly smartphones.
:06:47. > :06:55.Whilst Clare's bill has been cut to under �500, Chris hasn't been so
:06:55. > :07:04.lucky. They cut his bill by �2,500, but that will still leave him owing
:07:04. > :07:08.more than �4,000. Enough to watch 673 films in this cinema!
:07:08. > :07:12.Potentially, if they make me pay the full bill, first of all, I
:07:12. > :07:16.can't afford to pay it in one go, so there is a chance they are going
:07:16. > :07:19.to cut me off. My phone is essential to my business, so that
:07:19. > :07:21.is going to have a knock-on effect and, paying a bill that much, it
:07:21. > :07:24.could potentially put my business under.
:07:24. > :07:28.Well, just hours after we filmed that interview with Chris, things
:07:28. > :07:30.got worse. Orange texted him to say that if he didn't pay up
:07:30. > :07:35.immediately, he'd be cut off, leaving him and his business
:07:35. > :07:40.without a phone. We asked Orange to come and explain their actions. But
:07:40. > :07:45.they refused. They say the charges on Chris's bill are in line with
:07:45. > :07:47.his contract but won't explain why they charge so much for this data.
:07:47. > :07:51.They point out they already refunded a month's worth of charges
:07:51. > :07:57.back in April when Chris also ran up a bill of several hundred pounds.
:07:57. > :08:02.And as for Clare's case? They say her bill was so high because her
:08:02. > :08:05.settings were wrong, which is a bit worrying. Worth checking out the
:08:05. > :08:08.settings, and the costs if you're planning on a phone upgrade anytime
:08:08. > :08:11.soon. Remember, if there's anything you'd
:08:11. > :08:15.like us to investigate, please do get in touch. The lines are open
:08:15. > :08:19.now - the number as always is 03703 334 334. Or send us an e-mail -
:08:19. > :08:23.xray @bbc.co.uk. And remember to leave us a daytime phone number so
:08:23. > :08:28.we can contact you straight away. Still to come on tonight's
:08:28. > :08:30.programme. He never built it, he says he's never owned it. So why
:08:30. > :08:33.should Alan pay for this wall to be repaired?
:08:33. > :08:41.And the missing Christmas present. Can we track down 18-month-old
:08:41. > :08:51.Now Christmas is traditionally a time for giving, but are charities
:08:51. > :08:54.putting too much pressure on us at the moment? We've been to visit one
:08:54. > :08:57.viewer who says it's gone too far. We're a generous bunch in Wales,
:08:57. > :09:03.giving millions to charity every year. But this figure is falling as
:09:03. > :09:08.the effects of the recession bite. In 2009, we gave an average of �12
:09:08. > :09:14.a month each to charity. In 2010, this dropped to �11 and last year
:09:14. > :09:22.it fell to �10. Charities are working hard to get us back, but in
:09:22. > :09:25.their eagerness are they in danger of driving us away? David Edwards'
:09:25. > :09:32.mother-in-law, Ruth, who lives in Cardiff, has given to charity all
:09:32. > :09:42.her life. She has always given money to charity whether that be by
:09:42. > :09:44.
:09:44. > :09:47.direct debit or a one off payment. As far as I'm aware, Ruth has done
:09:47. > :09:49.that for years and years and years, long before I met her, very
:09:49. > :09:52.generous lady. But in the run-up to Christmas,
:09:52. > :09:56.Ruth has had a staggering 25 begging letters from charities
:09:56. > :09:59.pushed through her front door, and all addressed to her personally.
:09:59. > :10:06.I have never seen anything like this before. As far as I'm aware,
:10:06. > :10:09.it hasn't happened with Ruth before. We're quite concerned how these
:10:09. > :10:11.charities got her name and address and we were obviously quite upset
:10:11. > :10:14.because of the pressure Ruth explained that she felt she was
:10:15. > :10:20.under. To encourage her to donate, many
:10:20. > :10:23.had included free gifts such as Christmas cards and calendars.
:10:23. > :10:31.have more or less pressured her into, "Well, you've received the
:10:31. > :10:35.gift, now you need to give us the money," and it upset us. Do elderly
:10:35. > :10:37.people get a lot of this sort of mail and feel pressured to pay out,
:10:37. > :10:45.sometimes large sums of money to various charities who they may
:10:45. > :10:52.never have heard about? The Fundraising Standards Board
:10:52. > :10:56.says charities need to ask otherwise donations can drop. But
:10:56. > :10:59.last year it received just under 15,000 complaints about direct mail.
:10:59. > :11:09.And the number of people complaining about the free gifts is
:11:09. > :11:10.
:11:10. > :11:14.on the rise. For people like Ruth, who do donate continually, are
:11:14. > :11:17.keeping charities going. I think we have to be careful not to frighten
:11:17. > :11:27.these people away by putting so much pressure on them, especially
:11:27. > :11:30.just before Christmas. Well, have you got an opinion on
:11:30. > :11:33.this? Let us know. And we'll be asking shoppers around here what
:11:33. > :11:43.they think later on. First though, we're off to Llandrindod Wells to
:11:43. > :11:46.find out about a very expensive For centuries, chroniclers have
:11:46. > :11:49.recorded the history of walls - the Great Wall of China, the Wailing
:11:49. > :11:59.all of Jerusalem, The Berlin Wall and now one modern-day scribe has
:11:59. > :12:03.
:12:03. > :12:11.notched up his own volume on an Calligrapher Alan Quincey and his
:12:11. > :12:13.wife Rhona, are both in their 80s. They moved to their bungalow in
:12:13. > :12:16.Howie just outside Llandrindod Wells 11 years ago. The first
:12:16. > :12:20.chapter of their story makes happy reading. The whole area is pleasing,
:12:20. > :12:25.the landscape is pleasing, the people are nice. Yeah, everything
:12:25. > :12:30.about it is good. But what the couple didn't realise is that a
:12:30. > :12:34.black cloud was looming on the horizon. Two years ago, the Welsh
:12:34. > :12:36.winter was harsh. When the snow melted, a problem with the wall
:12:37. > :12:43.outside the bungalow became apparent when Alan decided to get
:12:43. > :12:50.some evergreens cut down. We were cutting them down. You can
:12:50. > :12:53.see there are stumps here. The chap who was contracting noticed a
:12:53. > :12:57.difference in the wall and when we looked closely at the wall, it was
:12:57. > :13:01.cracked through frost damage. I promptly rang Powys County Council
:13:01. > :13:11.who sent out an engineer. He said, "No, that's not going to fall
:13:11. > :13:12.
:13:12. > :13:15.With a pile of rubble in place of a wall, it was obvious the whole
:13:15. > :13:21.thing would need rebuilding. But what wasn't quite so obvious is who
:13:21. > :13:24.owns the wall, and more importantly who would need to foot the bill.
:13:24. > :13:28.There seem to be three potential owners - Alan, who says the wall is
:13:28. > :13:32.not on his land. Wales and West Housing Association who own the
:13:32. > :13:36.housing estate next to Alan's house - who say it's not theirs. And
:13:36. > :13:41.Powys Council who own the road next to the wall. But they say they
:13:42. > :13:45.don't own it either. Despite the uncertainty over the
:13:45. > :13:55.wall's ownership, the council are pretty sure about how much it will
:13:55. > :13:55.
:13:55. > :13:57.cost to rebuild - �30,000! At first they offered to split the
:13:57. > :14:06.cost three ways - between themselves, the housing authority
:14:06. > :14:09.and Alan. Horrified, I think, was probably the reaction I had. It's
:14:09. > :14:14.not my wall and I don't see why I should make the contribution to
:14:14. > :14:18.something I don't own. The dispute isn't just over who
:14:18. > :14:23.owns the wall, but what type of wall it is. Alan thinks it's a
:14:23. > :14:30.decorative measure. But the council says it's a retaining wall that's
:14:30. > :14:35.holding back the bank of earth below Alan's house.
:14:35. > :14:43.It's an argument that has rumbled on for more than 20 months. Has is
:14:43. > :14:47.taken over your life? It's quite distressing, in fact. Sleepless
:14:47. > :14:49.nights, I wake up writing letters in my head and to a certain extent
:14:49. > :14:55.there's always a little bit of apprehension when the postman comes
:14:55. > :14:58.too, I wonder what on earth's going to be in the post this time.
:14:58. > :15:01.With such a colossal amount hanging in the balance, we've asked
:15:01. > :15:06.chartered surveyor Tim Davies to examine the wall to find out how
:15:06. > :15:14.much it would cost to rebuild. Well, Tim, you've had a chance to
:15:14. > :15:17.take a look now. Is this outer wall a retaining wall? The outer wall,
:15:17. > :15:27.Lucy, is the decorative part of the wall. It's not a retaining
:15:27. > :15:29.
:15:29. > :15:34.structure itself. The council have said the cost of rebuilding this
:15:34. > :15:38.wall would be �30,000. What do you make of that? For that sort of
:15:38. > :15:46.money you can do an awful lot of work. There are definitely ways of
:15:47. > :15:50.doing this wall a lot cheaper. you give us a ball park figure? How
:15:50. > :15:53.much do you think it would cost? I'd have thought maybe around
:15:53. > :15:55.�5,000 or �6,000 if they used a much simpler form of construction,
:15:55. > :15:58.like gabian baskets or a crib lock system.
:15:58. > :16:01.We've put Tim's findings to Powys Council but they're refusing to
:16:01. > :16:04.budge. They still think it is a retaining wall. And remember their
:16:04. > :16:08.offer to share the cost of rebuilding? Well, there's been a U-
:16:08. > :16:11.turn on that, the council now wants Alan to pay the whole cost of the
:16:11. > :16:15.rebuild - �30,000! It's an enormous amount of money and it's more than
:16:15. > :16:19.we have and, of course at our age, there's no way we can raise a loan
:16:19. > :16:24.and anticipate paying it back over a period of time. So it really is a
:16:24. > :16:27.non-starter from our point of view. And Alan's worried the council are
:16:27. > :16:36.determined to recover the cost of any new wall from him, no matter
:16:36. > :16:39.how long they have to wait. We feel bullied, threatened.
:16:39. > :16:42.Instead of coming to us and talking in a sensible and relaxed,
:16:42. > :16:52.civilised way, I feel that it has been very aggressive and heavy-
:16:52. > :16:54.
:16:54. > :16:58.handed. No one at Powys council would talk
:16:58. > :17:00.to us, so Alan has written one final plea to the chief executive
:17:00. > :17:04.of Powys council, asking him to reconsider. And I've decided to
:17:04. > :17:14.deliver it in person. Well, I've handed in the letter to Powys
:17:14. > :17:17.
:17:17. > :17:20.Council. Let's hope they take on board what Alan has to say.
:17:20. > :17:22.So, has Powys County Council had any second thoughts? Well,
:17:22. > :17:25.unfortunately not. They say they've always tried to deal with the
:17:25. > :17:29.couple fairly and don't want to cause them undue stress and anxiety.
:17:29. > :17:37.But they still maintain that Alan and his wife are liable for the
:17:37. > :17:39.cost of the wall. Now let's get back to those charity
:17:39. > :17:41.mail shots - earlier in the programme we heard from David
:17:41. > :17:47.Llewelyn-Edwards whose elderly mother-in-law has been overwhelmed
:17:47. > :17:54.by requests for her cash. So are we getting too many appeals? We've
:17:54. > :17:56.come to Talbot Green to find out what people here think.
:17:56. > :18:06.Charity mail shots. Do you have lots of these through your
:18:06. > :18:12.
:18:12. > :18:16.letterbox? Yes, we do. How do you feel about it? Load of rubbish.
:18:16. > :18:22.Why? Well it's a pain, isn't it, when you think about it. Because it
:18:22. > :18:27.only goes in recycling. If there's Ty Hafan or something for Cancer,
:18:27. > :18:30.then I am interested in receiving that.
:18:30. > :18:34.It's quite difficult to decide what to do because there's so many good
:18:34. > :18:37.causes and you can't make up your mind what to do - the best thing to
:18:37. > :18:41.support really. I don't take much notice of them because I know it's
:18:41. > :18:45.junk mail and I just rip them up and chuck them in the bin. Do you
:18:45. > :18:47.think it's a good thing or a bad thing these are coming through your
:18:47. > :18:51.mailbox? It's nice to have the opportunity to choose, but
:18:51. > :18:55.sometimes there's quite a lot of it. And the charitible things where you
:18:55. > :19:02.have to return clothes, I don't tend to trust them. It's a bit yes
:19:02. > :19:05.and no, it varies how far they go. At the end of the day if you want
:19:05. > :19:10.to give to a charity I think you would not be sending letters and
:19:10. > :19:13.all that. Some interesting views. And if you
:19:13. > :19:16.are fed up with a glut of charity mailings coming through your door,
:19:16. > :19:19.there are ways to complain. You can sign up to the Mail Preference
:19:19. > :19:23.Service, or you can complain to the Fundraising Standards Board. We've
:19:23. > :19:26.put the details on our website. Or you can give us a call to get the
:19:26. > :19:31.addresses. Next - time for Lucy to get On The
:19:31. > :19:34.Case. Like many young boys, 18-month-old
:19:34. > :19:42.Jacob loves cars. So his mum Stacy thought she'd found the ideal
:19:42. > :19:46.Christmas present for her budding Jenson Button. Hi, Lucy. I ordered
:19:46. > :19:55.a racing car bed for my little boy ages ago and it still hasn't come,
:19:55. > :19:58.please can you help me? $$NEWLINe I'm on the case. Stacey Davies
:19:58. > :20:02.thought she'd been really organised, ordering her sons Christmas present
:20:02. > :20:06.back in August. His new racing car bed should have been delivered well
:20:06. > :20:16.in time for the big day. But her plans have come screeching to a
:20:16. > :20:39.
:20:39. > :20:42.halt. Hi, Lucy. Hello, Stacy. Come on in. Well, I can see that Jacob
:20:42. > :20:47.likes his cars, doesn't he? Oh, he loves them, anything to do with
:20:47. > :20:50.cars. So he'd play with them all the time? Yeah, yeah. So you
:20:50. > :20:56.must've been so excited when you found this racing car bed online,
:20:56. > :20:59.what was it like? The new bed Stacy found for Jacob
:20:59. > :21:02.was a white road racer bed and mattress from online company
:21:02. > :21:05.mykidsbed who are based in Northern Ireland. She paid �430 back in
:21:05. > :21:07.August and the full amount was taken from her bank account. She
:21:07. > :21:11.was told the bed would arrive within 4-8 weeks.
:21:11. > :21:13.After about 9 weeks I started to get a bit worried so I tried
:21:13. > :21:16.starting to contact them and that's when the problems started. I
:21:16. > :21:25.couldn't get hold of them emails, faxes, calls. No response at all?
:21:25. > :21:32.I've had no response at all. then you saw something pop up
:21:32. > :21:35.online? One day I thought, "I'll go on the website and have a little
:21:35. > :21:38.check," and I noticed there was a customer notice on there just
:21:38. > :21:40.saying they weren't taking any further orders until January next
:21:40. > :21:43.year and there was a helpline number for existing customers.
:21:43. > :21:46.Stacy called the helpline, but it was a number for a completely
:21:46. > :21:49.different company who happened to be based in the same building. They
:21:49. > :21:56.told Stacy they were inundated with calls from unhappy customers
:21:56. > :22:03.waiting for deliveries from mykidsbed. So how are you feeling
:22:03. > :22:07.because this was Jacobs big Xmas present, wasn't it? This is going
:22:07. > :22:11.to be his main first proper Xmas as he's a bit older and he understands
:22:11. > :22:21.a lot more. I just wanted it to be special for him and I didn't want
:22:21. > :22:24.
:22:24. > :22:34.to disappoint him. So, Stacy, what would you like me to do? If you
:22:34. > :22:35.
:22:35. > :22:38.could just get me his bed for Xmas. Stacy - I'm on the case. Well, we
:22:38. > :22:41.managed to track down mykidsbed and ask them about Stacy's order. They
:22:41. > :22:43.told us that the Director responsible for the management and
:22:43. > :22:46.day-to-day running of the company is no longer working there. But
:22:46. > :22:56.they are continuing to deal with the backlog and are striving to
:22:56. > :23:03.ensure that all customers receive their order. And they say Stacy's
:23:03. > :23:06.bed has now been dispatched and should be delivered shortly.
:23:06. > :23:10.Hi, Lucy, we've had our bed. Thank you very much, you really have made
:23:10. > :23:19.our Xmas really special this year now. Jacob really is going to have
:23:19. > :23:22.the perfect Christmas now, so thank you. And that's another case closed.
:23:22. > :23:24.Good result. Now, we do hear about quite a few leaking conservatories
:23:24. > :23:27.on this programme, but not everyone captures their leaking conservatory
:23:27. > :23:30.on film. An estate agent might describe this
:23:30. > :23:33.as a unique water feature - it's certainly that, as well as being
:23:33. > :23:38.the biggest leak in a conservatory built only two years ago by a
:23:38. > :23:45.company called Unique Windows. grand down the drain, literally,
:23:45. > :23:48.with all the water we're having. Meurin Williams and his partner
:23:48. > :23:51.Mary Hancock live in Capel Hendre near Ammanford - they wanted this
:23:51. > :23:56.conservatory to be the focus of their home - warm, dry, somewhere
:23:56. > :23:59.they could sit in comfort. These two former weightlifters were
:23:59. > :24:02.both British champions in their day, Mary represented Wales at the
:24:02. > :24:05.Commonwealth Games just a decade ago. Now they want to put their
:24:05. > :24:14.feet up and take things easy. Particularly after a busy summer
:24:14. > :24:22.where Mary was a referee during the weighlifting at the London Olympics.
:24:22. > :24:25.What were you hoping for from this conservatory? Comfort. Room and
:24:25. > :24:28.plenty of lighting. It was to get out of an enclosed area, small area,
:24:28. > :24:34.small rooms. You can see everything that's going on, a bit of wildlife
:24:34. > :24:40.behind us. Two years ago they chose local firm,
:24:40. > :24:43.Unique Windows, to build their conservatory. It cost them �10,000.
:24:43. > :24:46.He's just across the road from where we live, and I assumed that
:24:46. > :24:49.if and when a problem arose he would be down here immediately to
:24:49. > :24:52.sort it out. But within weeks of work being finished their new
:24:52. > :24:58.conservatory sprung its first leak - and since then they've began
:24:58. > :25:04.keeping a video diary of their problems. And it's quite a disaster
:25:04. > :25:09.movie... We had the conservatory put up in
:25:09. > :25:19.November. The diary begins in January last
:25:19. > :25:25.
:25:25. > :25:27.year.... After last night's rain, continue. Emptying out the water
:25:27. > :25:29.that collects at the top of the conservatory has become a regular
:25:30. > :25:37.chore. Is that a cloth I can see up in
:25:37. > :25:42.there? Yeah, put the cloth there to absorb the water. Can you hold that
:25:42. > :25:49.for a second? Yeah, I can. This isn't going to be some trick now,
:25:49. > :25:56.is it? I feel like I'm going to get soaked. Gosh, careful you're
:25:56. > :25:59.getting soaked. Good lord! Their video evidence has kept
:25:59. > :26:02.growing and the couple say they keep complaining to Unique Windows.
:26:02. > :26:06.And the company has been out several times over the past two
:26:06. > :26:09.years to try to fix the problems. At one stage they tried a very
:26:09. > :26:12.unusual method to trace the leak. The crown of the conservatory -
:26:12. > :26:16.they bubblewrapped it, and taped it up with brown tape. It looked a
:26:16. > :26:26.hell of a sight. But they said then that that would cure, or they could
:26:26. > :26:32.isolate the leak. It doesn't sound very scientific? No! It didn't cure
:26:32. > :26:35.the leak, either. So who exactly are Unique Windows?
:26:35. > :26:39.Well, here's the man behind the company - Steve Fleetham. He's also
:26:39. > :26:42.a director of another West Wales firm, Hendre Homes, and he and his
:26:42. > :26:45.wife Jackie are quite a big noise in the world of horse racing.
:26:45. > :26:48.Together they own around a dozen race horses. But, according to Mary
:26:48. > :26:50.and Meurin, the company haven't been racing to put right the
:26:50. > :26:56.problems in the conservatory. And when Mary's visited their offices,
:26:56. > :27:00.Mr Fleetham didn't exactly offer a warm welcome.
:27:00. > :27:04.He just started shouting above me, and he told me that he didn't have
:27:04. > :27:10.to speak to me because I didn't own the house, and if I didn't get out
:27:10. > :27:14.of his office now he was going to throw me out.
:27:14. > :27:20.It was daunting, but the couple were determined not to give up.
:27:20. > :27:24.September, it was Meurin's turn to pay the company a visit.
:27:24. > :27:27.Again he asked Mr Fleetham to sort out the leaks, and says he was
:27:27. > :27:31.assured they would be out to do the job on the next dry day.
:27:31. > :27:41.The couple have kept count since then - despite the wet autumn, they
:27:41. > :27:42.
:27:42. > :27:46.say they've had 18 dry days when the repairs could have been done.
:27:46. > :27:50.He knows what he's doing all the time. He just palms us off with
:27:50. > :27:53.different dates, different excuses. Well, we've got good news for Mary
:27:53. > :27:56.and Meirin. Unique Windows have told us they accept the couple
:27:56. > :27:59.haven't had the service they deserved in the past. They say
:27:59. > :28:03.they've tried to fix a date to do the work several times, but they've
:28:03. > :28:04.now arranged to visit them within the next couple of days to put
:28:04. > :28:07.those leaks right. We'll be checking.
:28:07. > :28:12.Well, that's it for this week. Next week we're investigating the latest
:28:12. > :28:15.trend for a night out. Smoking a Shisha pipe - used to be something
:28:15. > :28:18.you might try out on a holiday abroad. But now shisha bars are
:28:18. > :28:23.springing up in Welsh cities. We go undercover to find out who's
:28:23. > :28:26.smoking what, and whether they're breaking the law.