:00:04. > :00:08.I'm Rhodri Owen. And I'm Lucy Owen.
:00:08. > :00:15.You're watching X-Ray. We go undercover to investigate the
:00:15. > :00:20.insulation schemes which can make your house damp.
:00:20. > :00:24.We confront this car dealer about the condition of his courtesy car.
:00:24. > :00:27.And remember the witch who does up churches for a living? We track him
:00:27. > :00:37.down. Are you the kind of all witches?
:00:37. > :00:43.
:00:43. > :00:48.No, never heard of that name in my Hello, tonight we're in Porthcawl
:00:48. > :00:51.where we'd planned to celebrate the Welsh summer.
:00:51. > :00:54.Yes - no chance of that. But we are going to celebrate some local
:00:54. > :00:57.heroes who help keep the coast around here clear of litter.
:00:57. > :00:58.More on that later, but first, you've been telling us about
:00:58. > :01:02.problems with cavity wall insulation for years.
:01:02. > :01:12.Yes - more than one hundred of you have been in touch complaining of
:01:12. > :01:16.
:01:16. > :01:19.damp after getting it put in your At this time of year, you're
:01:19. > :01:22.probably not thinking about keeping your home warm this winter. But
:01:22. > :01:31.cavity wall insulation companies are busier than ever, signing
:01:31. > :01:34.people up before the generous grant Cavity Wall Insulation means
:01:34. > :01:39.putting a insulating material in the gap between the walls of your
:01:39. > :01:43.home. It usually works well - but in some homes it is completely
:01:43. > :01:49.unsuitable. But some companies are still trying
:01:49. > :01:52.very hard to sell it to you! In the last three years, dozens of
:01:52. > :01:57.you have complained to us about damp, mould and rot after
:01:57. > :02:04.insulation was put in. Homes in this Llandeilo street were
:02:04. > :02:13.damaged. It was fine in the beginning. Every
:02:13. > :02:18.time I was hoovering, plaster falling off.
:02:18. > :02:22.In Cwmbran, the fibre insulation in this house in became saturated.
:02:22. > :02:26.They asked me to put my hand into one of the holes and I could
:02:26. > :02:30.squeeze water out. Expert surveyor Tim Davies has been
:02:30. > :02:35.shocked by damage he's seen - which he thinks could have been prevented
:02:35. > :02:38.if cavity wall insulation companies did thorough surveys.
:02:38. > :02:42.I honestly think they don't want to find problems, they want to sign
:02:42. > :02:46.people up and do the work and get the money.
:02:46. > :02:53.So what makes a house unsuitable? Rubble in the cavities, cracks or
:02:53. > :02:56.existing damp. And location is crucial too.
:02:56. > :02:59.The problem is, Wales is very exposed. So if you live near the
:02:59. > :03:06.coast or on top of a hill, insulating your house could allow
:03:06. > :03:10.water to cross the cavity and cause damp. This is the kind of place we
:03:10. > :03:16.mean. Houses behind this cliff here in Rhoose in the Vale of Glamorgan
:03:16. > :03:25.will get battered by wind and rain. Not ideal candidates for cavity
:03:25. > :03:28.wall insulation. Tim's been looking at one of the houses here.
:03:28. > :03:33.Hi Tim, looks like a lovely house, why don't you think its suitable
:03:33. > :03:42.for cavity wall insulation? Very porous brickwork and in such
:03:42. > :03:45.an exposed location, affected by weather.
:03:45. > :03:47.So what do you think would happen if cavity wall insulation was put
:03:47. > :03:51.in here? Well there's mortar in cavity,
:03:51. > :03:58.mortar on, I'd say in 6 to 12 months it's going to be very very
:03:58. > :04:03.damp. But would the insulation companies
:04:03. > :04:09.still recommend that we sign up. We contacted the companies we'd had
:04:10. > :04:16.most complaints about - some of the biggest firms operating in Wales.
:04:16. > :04:20.Hi, I wanted to arrange a survey for cavity wall insulation, please.
:04:20. > :04:24.Then we set up secret cameras in the house. Will the surveyors spot
:04:24. > :04:30.the problems? Or would they only see pound signs?
:04:30. > :04:33.Hi, how's things? Good thanks - how are you?
:04:33. > :04:35.And we'll find out exactly what they had to say later in the
:04:35. > :04:38.programme. Now, over the last few weeks lots
:04:38. > :04:41.of you have been in touch about litter after we featured one
:04:41. > :04:45.concil's zero-tolerance approach. We've also been hearing about the
:04:45. > :04:49.unsung heroes who keep our communities tidy. There are at
:04:49. > :04:53.least 12,000 litter picking groups in Wales. Along this particular bit
:04:53. > :04:57.of coast there are lots of litter picking events. Today we're with
:04:57. > :05:01.Porthcawl is the Lions. Good to see you all. David, this is a big
:05:01. > :05:04.problem around here. Well, it has been a big problem but
:05:04. > :05:08.not so bad now because we regularly pick up the stuff.
:05:08. > :05:12.So what sort of things do you find? One of the things you find is the
:05:12. > :05:22.barbeque stuff. Leave it on the beach and sometimes they smash it
:05:22. > :05:23.
:05:23. > :05:27.up. That causes us major problems. Well, you're all doing a cracking
:05:27. > :05:31.job. And you've all a lot of work to do today so we'll catch up with
:05:31. > :05:34.you to see how it's gone. OK, in the meantime, Rachel's been
:05:34. > :05:44.meeting one teacher who thought she'd bought her dream car from a
:05:44. > :05:47.
:05:47. > :05:50.garage in Neath. It didn't work out When I passed my test, when I was
:05:50. > :05:56.17, my first car was a Mini, a little red Mini, I absolutely loved
:05:56. > :06:02.So, in January, when the supply teacher from Pontypridd needed a
:06:02. > :06:06.car to get her to work, she knew what she wanted.
:06:06. > :06:09.I started looking on the internet to see what was out there. I was
:06:09. > :06:16.looking for something with low mileage, a Mini One, which would be
:06:16. > :06:24.more reasonable to run. Natalie's internet search led her
:06:24. > :06:27.here, to Cars2Go in Neath. They had a second-hand Mini for sale that
:06:27. > :06:32.looked to be just what she was after.
:06:32. > :06:35.I loved the colour. It was like an electric blue. That was one of the
:06:35. > :06:38.colours I'd been looking at. One of the main selling points was that it
:06:38. > :06:40.had low mileage but also it was advertised with full service
:06:40. > :06:46.history. It sounded ideal, so Nathalie
:06:46. > :06:50.wasted no time in heading to Cars2Go for a test drive.
:06:50. > :06:58.It was a nice car to drive, I did notice there was a banging noise
:06:58. > :07:01.coming from underneath. I'm not sure if I can hear
:07:01. > :07:04.something rattling. When my father checked it over for
:07:04. > :07:12.me he said the exhaust was rusted and rattling basically,
:07:12. > :07:15.I'm happy to work on that with you. Even though they denied that there
:07:15. > :07:25.was anything wrong with the exhaust they knocked some money off to
:07:25. > :07:26.
:07:26. > :07:32.cover the cost of replacement. With the discount I paid �4,750 in total.
:07:32. > :07:37.Nathalie handed over a deposit of �100. She'd pay the balance and
:07:37. > :07:41.collect the car a few days later. 07.35 So Nathalie took her dream
:07:41. > :07:44.car home and everything was great, right?
:07:44. > :07:51.No, it wasn't! Nathalie was about to experience
:07:51. > :07:55.months of disappointment...and false promises.
:07:55. > :07:58.It turned out the exahust was not the causing the rattling noise.
:07:58. > :08:03.Nathalie says an official Mini garage diagnosed a problem with the
:08:04. > :08:08.gearbox, which would cost �1,500 to fix.
:08:08. > :08:15.Nathalie hoped the gearbox would be covered by Cars2Go's warranty.
:08:15. > :08:19.After all, their website promises... Quality Cars! Friendly Service!
:08:19. > :08:23.Warranties on all cars! Nathalie says that when she tried
:08:23. > :08:29.to contact Cars2Go, they hung up on her - not exactly the "friendly
:08:29. > :08:33.service" she expected. But they eventually they agreed to carry out
:08:33. > :08:39.the work - and the Mini went in to be fixed. And they gave her a
:08:39. > :08:42.courtesy car, which Natalie neeeded to get to work.
:08:42. > :08:45.It looked like the oldest one they had on their forecourt, it was an
:08:45. > :08:49.old Vauxhall Omega automatic, they pulled it out in front of the
:08:49. > :08:55.portacabin and when we started it up a big puff of black smoke came
:08:55. > :08:58.out of the back and we thought, "Oh dear!"
:08:58. > :09:03.To make matters worse, the car didn't have a tax disc, which meant
:09:03. > :09:07.it wasn't even legal to drive on the roads.
:09:07. > :09:10.I did ask him about that and he said I can assure you it's the only
:09:10. > :09:13.car that we have that is taxed, and we just haven't had the disc back
:09:14. > :09:16.yet. Reassured by their promises,
:09:16. > :09:22.Nathalie took the Omega home, but when it continued juddering and
:09:22. > :09:25.spluttering, she decided she couldn't carry on driving it. She
:09:25. > :09:30.chased Cars2Go for an update on her Mini, but says they couldn't tell
:09:30. > :09:34.her when it would be repaired. But, they did offer another replacement
:09:34. > :09:39.car. She'd paid for a glamorous Mini.
:09:39. > :09:44.The car that they offered as a replacement was - a Vauxhall Astra.
:09:44. > :09:48.And not just any Astra. When the car was delivered, Natalie was
:09:48. > :09:52.concerned by the condition of the tyres, one of which was bulging.
:09:52. > :09:55.The central locking and heating weren't working. This was no
:09:55. > :10:02.substitute for the Mini so she demanded a refund. But she wasn't
:10:02. > :10:05.getting anywhere. Cars2Go weren't returning her calls.
:10:05. > :10:10.She wanted them to repair her run- around, instead they were giving
:10:10. > :10:13.her the run-around. They'd supplied her with an untaxed courtesy car
:10:13. > :10:20.and an unroadworthy replacement and not even her solicitors could get a
:10:20. > :10:23.response from them. Nathalie was at her wit's end.
:10:23. > :10:28.I've lost numerous days of supply work where I just haven't had a
:10:28. > :10:33.vehicle to get to work. When X-Ray rang the company, our
:10:33. > :10:37.researcher was greeted with some very bad language. But the day
:10:37. > :10:40.after they got our letter they did give Natalie all her money back.
:10:40. > :10:45.But they've never explained what happend to her Mini, or why the
:10:45. > :10:49.other cars they gave her had no tax disc or bulging tyres. I've come to
:10:49. > :10:52.ask them. We're actually from BBC Wales from
:10:52. > :10:58.the X-Ray programme. We wrote to your company to ask you about
:10:58. > :11:05.Natalie Amphlett's Mini. What happened to it, you're happy to
:11:05. > :11:09.talk? Come by here.
:11:10. > :11:15.What happened to Nathalie's Mini? Basically when she bought the car
:11:15. > :11:18.there was a rattle, she said it was the exhaust so she had it done. Two
:11:18. > :11:21.months later she rung back and said it was the gearbox, so we took it
:11:21. > :11:25.to our gearbox specialist, they got back to us saying it's nothing
:11:25. > :11:34.wrong with the gearbox - they even put new bearings in it and
:11:34. > :11:43.everything. Got the car back, there was nothing wrong with the gearbox,
:11:43. > :11:47.got the car now it drives fine. Why didn't you give her car back?
:11:47. > :11:50.She wanted money back, when she asked for it she had it within 3-4
:11:50. > :11:53.days. I think you're getting fuzzy about
:11:53. > :12:03.the facts here. You provided her with a Vauxhall Omega, you remember
:12:03. > :12:10.that? That car was untaxed. It was taxed when she had it.
:12:10. > :12:15.You told her that tax disc was in the post, the Omega was untaxed.
:12:15. > :12:20.She only had it four days. Was there a tax disc on it, when
:12:20. > :12:23.you provided the first car? No, there was not one showing but
:12:23. > :12:27.the car was taxed. So what about the state of the
:12:27. > :12:31.tyres on the Astra? None of them were illegal, it's
:12:31. > :12:34.been for an MOT after as well and it's passed an MOT. I don't see
:12:34. > :12:37.what the big problem is either, she had her money back, done everything
:12:37. > :12:40.she wanted me to do, so there's nothing I can do.
:12:40. > :12:43.Well, the good news that we got Natalie her �4,750 back.
:12:43. > :12:47.Yes, and if there's something you need our help with with give us a
:12:47. > :12:53.call on our usual number, 03703 334 334, and we'll see what we can do.
:12:53. > :12:57.Or drop us a line - our email address is xray@bbc.co.uk. But we
:12:57. > :13:01.won't get very far if you don't include your daytime phone number!
:13:01. > :13:11.Yes, we need those numbers. And you can also follow us on twitter and
:13:11. > :13:14.
:13:14. > :13:19.Boatbuilders and rugby fans Dave Jones and Dave Herbert had a
:13:19. > :13:29.flutter on the six nations earlier this year. But it seemed the odds
:13:29. > :13:31.
:13:31. > :13:34.Hi, Lucy. William Hill took our �20 bet on the rugby and now they're
:13:34. > :13:44.refusing to pay up, can you please help us?
:13:44. > :13:50.The two colleagues placed the same �20 bet on Wales scooping the
:13:50. > :13:53.Triple Crown and the Grand Slam at William Hill. Two other friends
:13:54. > :14:03.placed the same bet and collected their winnings, but the two Daves
:14:04. > :14:04.
:14:04. > :14:08.Hello, both. The Daves both used to be in the
:14:08. > :14:11.Forces. They've been friends since playing youth rugby for Carnarvon.
:14:11. > :14:14.Now they work together at Holyhead Boat Yard.
:14:14. > :14:18.So why did you decide to place a bet on this year's six nations?
:14:18. > :14:21.Our colleague who originally placed the bet he told us about the odds
:14:21. > :14:25.that he got, and the way that Wales were performing in the world cup, I
:14:26. > :14:29.thought for sure it's going to be a grand slam again.
:14:29. > :14:34.The Daves placed �20 double bets on Wales winning both the Grand Slam
:14:34. > :14:38.and the Tripple Crown. OK, so you placed a bet for Wales
:14:38. > :14:43.to win the Triple Crown, odds of 11/2.
:14:43. > :14:46.You placed a �20 bet for a double win. So winning the Triple Crown at
:14:46. > :14:55.those odds, it would have been �110 plus your original �20 punt which
:14:55. > :15:01.would have meant �130. Then it was a double bet, wasn't it? For them
:15:01. > :15:04.to win the Grand Slam. The odds of that were 8 to 1.
:15:04. > :15:07.Are you keeping up with all of this? That would be �130 times
:15:07. > :15:17.eight plus your original stake of �130 which meant a grand total of
:15:17. > :15:20.
:15:20. > :15:23.�1,170. That's not a bad little win, is it?
:15:23. > :15:29.Ecstatic, the grand slam is big enough by itself, when you win that
:15:29. > :15:32.amount of money as well, it's three week's wages straight in your hand.
:15:32. > :15:38.The next day, their two workmates picked up their winnings but when
:15:38. > :15:41.Dave Herbert tried he was told the bet was void.
:15:41. > :15:45.We just couldn't understand how they could justify it being a void
:15:45. > :15:49.bet after honouring two bets. My heart just hit rock bottom.
:15:49. > :15:52.The reason William Hill refused to pay out is because the bet is
:15:52. > :15:57.what's known as a related bet - in this case Wales could only win the
:15:57. > :16:01.Grand Slam if they'd already won the Triple Crown. So the bookies
:16:01. > :16:05.should never have combined the odds. The Daves have had an appeal
:16:05. > :16:10.against the ruling dismissed but they're still not happy.
:16:10. > :16:13.So what would you like me to do? We'd like you to square this up, to
:16:13. > :16:16.be honest. Make the bookkeeper see that if they have honoured the bet
:16:16. > :16:20.it's only fair that everyone should be paid. If they pay one, they
:16:20. > :16:24.should pay them all. Dave, Dave, I'm on the case.
:16:24. > :16:28.Right, I've been having a look into this and it turns out that just
:16:28. > :16:31.five years ago, a bet was little more than a gentleman's agreement.
:16:31. > :16:37.In 2007, the Gambling Act came into force and bets became legally
:16:37. > :16:40.enforceable contracts. But any contract you make with a book maker
:16:40. > :16:42.will come with terms and conditions attached and you should always read
:16:42. > :16:46.these before handing over your money. On this occasion, William
:16:46. > :16:50.Hill admits that it made a mistake and the bet should never have been
:16:50. > :17:00.accepted in the first place. However as a gesture of goodwill
:17:00. > :17:03.
:17:03. > :17:06.they've agreed to pay out on the two bets. A grand total of �2,340.
:17:06. > :17:12.Thank you very much, Lucy, for getting us our money, and thank you
:17:12. > :17:15.Wales - you did the job! And that's another case closed!
:17:15. > :17:20.Another great result. That means we've had refunds totalling nearly
:17:20. > :17:24.�7,000 this week. If you want us to look into
:17:24. > :17:27.something, our contact details are on the screen now.
:17:27. > :17:31.Now, earlier in the programme we spoke to David Richards from the
:17:32. > :17:39.local Lions Club here in Porthcawl. And he and his mates have been out
:17:39. > :17:45.litterpicking along the coast path here. What have you found?
:17:45. > :17:53.We have lots of paper, classic, tins, bottles, or whatever people
:17:53. > :17:59.leave on the beach, we pick up. -- Plastics. And what have you got?
:17:59. > :18:02.The there is a child's toy, plastic bottles, quite a few things. Two
:18:02. > :18:06.bags. Well, looks like you're donig a
:18:06. > :18:08.fantastic job. But these guys are just one of the thousands of groups
:18:08. > :18:12.doing this kind of thing across Wales.
:18:12. > :18:15.And last year, they collected two thousands tonnes of litter. Let us
:18:15. > :18:18.know what's happening where you live.
:18:18. > :18:21.Now, earlier in the programme, we were setting up secret cameras to
:18:21. > :18:26.investigate some of Wales's biggest insulation companies. Lets see how
:18:26. > :18:28.they got on! Damp, mould and rot - the nasty
:18:28. > :18:34.side effects of cavity wall insulation when it's put into
:18:34. > :18:38.houses which just aren't suitable. Companies should spot the warning
:18:38. > :18:44.signs during their survey, before installation. But all too often,
:18:44. > :18:48.they don't and that can lead to big problems later on.
:18:48. > :18:52.This house in Rhoose is right by the sea. It gets pounded by wind
:18:52. > :18:53.and rain, the bricks are porous and there's rubble in the cavity. Bad
:18:53. > :18:56.news, according to surveyor Tim Davies
:18:56. > :19:00.If you introduce cavity insulation into this property, it's going to
:19:00. > :19:05.get damp in a very short space of time and there are going to be
:19:05. > :19:08.problems afterwards. So we set up secret cameras and
:19:08. > :19:12.asked the companies we'd had most complaints about to survey the
:19:12. > :19:17.house. Would they tell us it was suitable for cavity wall
:19:17. > :19:27.insulation? First up - SIG Energy Management -
:19:27. > :19:36.
:19:36. > :19:40.We played the footage to our expert. You say it's a breathable material.
:19:40. > :19:44.Does that mean it won't get damp? It won't get damp, it's moisture
:19:44. > :19:45.resistant. Is that right, what he's saying?
:19:45. > :19:50.No, it can be susceptible to dampness
:19:50. > :19:54.Next, SIG's surveyor drills a hole and looks into the cavity.
:19:54. > :19:56.Hmm, it's quite messy in there, to tell you the truth. Loads of bits.
:19:56. > :20:01.Now you've seen that, what do you reckon?
:20:01. > :20:05.To me, I wouldn't bother. Could you get damp as well?
:20:05. > :20:08.You'll get damp from that. He's got it bang on. This house
:20:08. > :20:12.isn't suitable, he's said that, good call. I think that's a pretty
:20:12. > :20:15.good assessment, Lucy, and I'd give him 7 out of 10 for that.
:20:15. > :20:17.Not a bad score. Quite encouraging, then. Let's take a look at next
:20:17. > :20:21.company. Next up, Domestic and General
:20:21. > :20:25.Insulation. What do you actually put in the
:20:25. > :20:29.cavity? What we tend to use now are the
:20:29. > :20:32.polystyrene beads instead of the fibre. If the house is exposed the
:20:32. > :20:36.fibre can become saturated and cause damp.
:20:36. > :20:39.He's spot on there. As long as you're not in exposed
:20:39. > :20:44.area, yes, you could have fibre, but to be honest, the beads are
:20:44. > :20:48.better. Are we exposed here?
:20:48. > :20:51.To a degree, yes. Not extremely exposed.
:20:51. > :20:56.That's a complete understatement, isn't it? We're right on the side
:20:56. > :21:03.of the Bristol Channel. We couldn't get more exposed than this.
:21:03. > :21:06.So, beads are not suitable at all? Do you think this house is suitable
:21:07. > :21:10.to have it done? Looking at it, yes. If you did want
:21:10. > :21:12.to go ahead, I would drill one small hole in the outside wall and
:21:12. > :21:16.I've got to scope them to look in the cavity.
:21:16. > :21:19.He needs to look in the cavity, but really, the house is on the coast
:21:19. > :21:22.with porous brickwork, and should be written off straight away.
:21:22. > :21:25.Not overly impressed, Lucy. I think about 4.5 out of 10 for effort. Not
:21:25. > :21:28.great. Next up, the Mark Group are no
:21:28. > :21:33.strangers to X-Ray - we've had more complaints about them than about
:21:33. > :21:36.anyone else. What do you actually fill it with?
:21:36. > :21:39.It's called mineral wool. The usual question is will any moisture
:21:39. > :21:43.travel across it? No, it won't, because it's completely water
:21:43. > :21:48.repellent. You could soak it in water and it'll be bone dry.
:21:48. > :21:52.No, that is just so misleading. Not true. When it gets wet, you wring
:21:52. > :21:55.it out, like papier mache. It becomes like a pulp.
:21:55. > :21:59.The Mark Group surveyor then drills a hole to inspect the cavity.
:21:59. > :22:04.Remember, Tim found lots of rubble in there.
:22:04. > :22:10.So that's clear, can see the wall tie in there. That's doable. Can do
:22:10. > :22:15.that one, no problem. He says the cavity is completely
:22:15. > :22:18.clear. Is that possible? Not from what we've seen in there.
:22:18. > :22:22.I don't think he's looked hard enough, Lucy.
:22:22. > :22:26.Back inside, our researcher asks again about potential problems.
:22:26. > :22:29.There's no chance of this wool stuff making our house damp?
:22:29. > :22:37.No, absolutely. You won't have a problem with it, guaranteed
:22:37. > :22:42.There's bound to be damp. Then we're told about a 25 year
:22:42. > :22:45.warranty from an orgnaisation called CIGA.
:22:45. > :22:52.We've never had an issue with our insulation where had to call CIGA
:22:52. > :22:57.out. So you never have problems, really?
:22:57. > :23:00.Just never have problems with it. That is so not true. I've dealt
:23:00. > :23:03.with many occasions where the Mark Group and CIGA have been involved
:23:03. > :23:07.in cases where there's been damp as direct result of insulation they've
:23:07. > :23:10.put in. So overall, what do you make of
:23:10. > :23:16.what the Mark Group said on this property?
:23:16. > :23:20.Very poor - a mark for the Mark Group, 2 out of 10 at best.
:23:20. > :23:23.So plenty of room for improvement! We've looked at three companies,
:23:23. > :23:29.but there are others, all part of a thriving industry, paid for by
:23:29. > :23:32.energy companies and the government. We've been telling you about cavity
:23:33. > :23:35.wall problems for three years. And we're not the only ones who are
:23:35. > :23:38.worried. Almost 3,000 people complained to Consumer Direct last
:23:38. > :23:46.year. The Office of Fair Trading are now investigating and we've
:23:46. > :23:49.sent them our findings. And we'll let you know what comes
:23:49. > :23:51.out of that inquiry. But Lucy, what do the companies say about all
:23:51. > :23:54.this? Well, the companies don't agree
:23:54. > :23:58.with Tim on this. They all insist that their insulation products meet
:23:58. > :24:01.strict standards. And the industry body CIGA say that 17 houses in
:24:01. > :24:07.that postcode area have had cavity wall insulation and they are not
:24:07. > :24:12.aware of any complaints. So they're denying that anything is
:24:12. > :24:14.wrong? Not quite. S.I.G. - who did best in
:24:14. > :24:20.our investigation - say they are reviewing staff training to make
:24:20. > :24:23.sure all their information is 100% accurate.
:24:23. > :24:26.The second company - Domestic and General - pointed out that they
:24:26. > :24:30.didn't finish the survey and would not have gone ahead without doing
:24:30. > :24:33.But the third company - the Mark Group - their surveyor seemed very
:24:33. > :24:36.keen to go ahead! He was! The Mark Group said that
:24:36. > :24:39.problems with insulation are very rare. They said cavities often have
:24:39. > :24:43.rubble in them and their assessor may have felt it wasn't enough to
:24:43. > :24:46.be an issue. But that's certainly not what our surveyor Tim Davies
:24:47. > :24:49.thought. Let's hope the Office of Fair
:24:49. > :24:52.Trading take a good look at that footage.
:24:52. > :24:55.Now, last week we brought you the shocking story of the self styled
:24:55. > :24:59.witch who charged a church tens of thousands of pounds for repairs -
:25:00. > :25:06.and then left it crumbling. Well, last week, we couldn't get
:25:06. > :25:11.him to answer our questions. But Rachel's been having another go.
:25:11. > :25:14.Last week on X-Ray, we left some unfinished business in Abercrave.
:25:14. > :25:22.We told you about St David's church and a terrible building job done
:25:22. > :25:25.there by a man called Daniel Hussey. This little piece here which is
:25:25. > :25:28.loose, you can see that he has used what looks like copper radiator
:25:28. > :25:36.pipe rather than a phosphor bronze dowell or peg which he has included
:25:36. > :25:38.in his quotation. The work had cost over �35,000,
:25:38. > :25:45.which was raised through sponsorship.It should have been the
:25:45. > :25:48.first phase of work to build a community centre.
:25:48. > :25:51.I'm disappointed because so many people have put so many hopes in
:25:51. > :25:57.this project, and there were so many possibilities, and suddenly we
:25:57. > :26:00.were set back a long way. It turned out that Daniel Hussey
:26:00. > :26:06.was also a self styled witch who had provoked protests from
:26:06. > :26:08.Christians in many parts of the country.
:26:08. > :26:13.He's refused to answer our questions, but we'd now heard that
:26:13. > :26:19.he was working on another church at Porthkerry, near Barry.
:26:20. > :26:23.Daniel Hussey? You're not Daniel Hussey? You look like Daniel Hussey.
:26:23. > :26:28.I think you look very much like Daniel Hussey. Who are you then, if
:26:28. > :26:30.you're not Daniel Hussey? This is an interesting one because
:26:31. > :26:37.we've never been in a situation where someone has locked themselves
:26:37. > :26:40.inside a container before. He did come out a few minutes later.
:26:40. > :26:45.So, Mr Hussey, are you going to answer any questions about the work
:26:45. > :26:50.you did at St David's in Abercrave? Are you not going to say anything?
:26:50. > :26:53.He was then joined by his son, who had a bit more to say.
:26:53. > :26:57.The work was passed out by the architect. Why aren't you hassling
:26:57. > :26:59.or naming the architect? The architect - Mike Woods of
:26:59. > :27:03.Concept Architectural - said Daniel Hussey had come up with an
:27:03. > :27:08.affordable solution to the church's problems. He added that he attended
:27:08. > :27:13.site regularly and was happy with the work that was being done. He
:27:13. > :27:16.said it was up to the church to approve the methods he used.
:27:16. > :27:19.Radiator pipes? Tell me why that was?
:27:19. > :27:22.They're not radiator pipes. They were radiator pipes. Our
:27:22. > :27:24.surveyor has looked at it, an independent chartered surveyor. As
:27:24. > :27:31.specified, it was copper phosphorous bronze pegs, I think
:27:31. > :27:35.you'll find. Specified by the architect who signed off the work.
:27:35. > :27:37.Just to confirm before you go - are you the king of all witches?
:27:37. > :27:40.No, never heard of that name before in my life.
:27:40. > :27:45.You've never claimed to be the king of all witches?
:27:45. > :27:48.He has an identical twin brother. I have an identical twin brother.
:27:48. > :27:51.Who's also called Daniel Hussey?! Alan Hussey.
:27:51. > :27:54.That doesn't change the facts that the repairs on St David's are on
:27:54. > :27:57.the floor. No. Goodbye.
:27:57. > :28:01.So there we are. That was Daniel Hussey. We came to ask some
:28:01. > :28:04.questions but he wasn't very keen to answer them. Let's hope he does
:28:04. > :28:08.a better job here than he did at St David's.
:28:08. > :28:11.I certainly hope so. And we'll be keeping tabs on that
:28:11. > :28:14.story. I suspect we've not heard the last of it yet.
:28:14. > :28:19.Now, that's all we've for time for this week. But if you've got a
:28:19. > :28:21.problem you want us to investigate, get in touch. Yes - call us - 03703
:28:21. > :28:25.334 334. The lines are open for another half hour.
:28:25. > :28:28.And you can email us. Don't forget to include your phone number. The
:28:28. > :28:31.address is xray@bbc.co.uk. Or we're on Twitter @bbcxray.
:28:31. > :28:34.Next week, we meet a woman with alzheimers who's been sold five