:00:07. > :00:12.I'm Rhodri Owen. I'm Lucy Owen. You're watching X-Ray. Tonight: all
:00:12. > :00:15.she wanted was a memorial stone for her family. All she got was excuses.
:00:15. > :00:22.The woman with Alzheimer's who was sold five insurance policies by
:00:22. > :00:32.cold callers. And this terrible driveway cost �15,000. We are not
:00:32. > :00:45.
:00:45. > :00:50.the only ones with questions for Hi, tonight we're in Tenby. Used to
:00:50. > :00:54.come here a lot, didn't you? Sunday school trips. It is nice to
:00:54. > :00:57.be back. Tonight we're going to be talking about the value of the
:00:57. > :01:01.pound coin in your pocket and the fact it might not be worth anything
:01:01. > :01:05.at all. But first, many of us know how hard it is to cope when someone
:01:05. > :01:08.close to last dies. But it can be a lot harder when you get messed
:01:08. > :01:18.around with something as important as a memorial stone. Lucy has been
:01:18. > :01:19.
:01:19. > :01:22.Family has always been important to Jean Assender. She was born in
:01:22. > :01:28.Llanhilleth near Abertillery had has happy memories of growing up
:01:28. > :01:32.with parents Betty and Joe Phelps. So, Jean, this is your mum and dad
:01:32. > :01:38.on their wedding day. They look wonderful there, don't they? How
:01:38. > :01:41.did they meet? Mum was 17 and she put her age on a year to join the
:01:41. > :01:44.ATS, so that would have been about 1941. She came home on leave with
:01:44. > :01:47.her friends from Llanhilleth, where my dad lived, and does they had to
:01:47. > :01:51.return to the barracks, they were waiting for the bus. Dad said,
:01:51. > :01:56."Going back then, are you?" And it sort of went on from there. So, it
:01:56. > :02:01.was love at first sight? I don't know, I don't know. I'd like to
:02:01. > :02:05.think so. The newlyweds set up home and it was not long before baby
:02:05. > :02:09.Joan arrived. Beautiful baby, apparently. Everybody said she
:02:09. > :02:19.looked like an angel. But unfortunately, the following year
:02:19. > :02:20.
:02:20. > :02:23.she contracted pneumonia and died from lead. -- from eight. And she
:02:23. > :02:27.died on Mum and Dad's second wedding anniversary, 18th August.
:02:27. > :02:34.Yeah, absolutely devastated, they were. Joan was buried at
:02:34. > :02:37.Christchurch in Aberbeeg. She had a good, loving funeral. The
:02:37. > :02:45.neighbours made a collection, as they used to in those days, and
:02:45. > :02:50.bought a memorial pot for the grave. Because in those days, unless you
:02:50. > :02:58.had an awful lot of money, it was just these earthen graves. So, the
:02:58. > :03:01.pot was paid for by the neighbours. Betty and Joe carried on as best
:03:01. > :03:05.they could. And a few years later, Jean and her brothers Terry and
:03:05. > :03:09.David arrived. But they went on to have many happy years together?
:03:09. > :03:19.Very, very well matched. Both full of fun. Loved singing, loved
:03:19. > :03:26.
:03:26. > :03:30.dancing. But you lost your mum in 2002? Well, it was quite unexpected,
:03:30. > :03:34.unbelievably really. We were all absolutely devastated. She wanted
:03:34. > :03:38.to be cremated, so she was put in a lovely casket and we interred her
:03:38. > :03:42.with my sister. And it was last year that you lost your dad? Yes,
:03:42. > :03:45.it was Lucy. May 10th last year, we lost Dad. They did so much for us,
:03:45. > :03:52.they lived for us and when they were gone, there was nothing else
:03:52. > :03:55.we could do. We couldn't just thank them enough for all that they'd
:03:55. > :04:01.done for us, so we decided that we'd have a really nice memorial
:04:01. > :04:06.stone for them. Following Joe's death, Jean and her brothers wanted
:04:06. > :04:10.to give their parents and sister the memorial they deserved. In June
:04:10. > :04:14.last year, they thought they'd found a firm that would be up to
:04:14. > :04:21.the job. With a string of shops across South Wales, Cerrig Craft
:04:21. > :04:28.Memorials seemed like a good choice. It was expensive, they was looking
:04:28. > :04:34.for 50% deposit, but it was what we wanted. Jean made sure her parents'
:04:34. > :04:38.love of music was also represented on the stone. Dad loved Spanish
:04:38. > :04:48.Eyes, so we put the line on there - "This is just adios and not
:04:48. > :04:50.
:04:50. > :04:53.goodbye". # This is adios and not goodbye.
:04:53. > :04:59.I just can't do enough for wonderful, wonderful parents and
:04:59. > :05:04.people. How much was it, Jean? �2,800. Jean was told it would take
:05:04. > :05:07.12 weeks for the stone to be ordered. But when she contacted
:05:07. > :05:10.Cerrig Craft in October, she was told that the delivery of the
:05:10. > :05:15.granite had been delayed. She called the firm back every month,
:05:15. > :05:20.only to be told it still hadn't arrived. Since October, I've made
:05:20. > :05:25.about 20 phone calls chasing this order up. They've promised to get
:05:25. > :05:31.back to me, they don't. And then they said they'd had the kerbs in
:05:31. > :05:37.and I said, could I have it up by Mother's Day? "Yes," they said. But
:05:37. > :05:40.it wasn't. Had they been up to the cemetery to start the work? I met
:05:40. > :05:42.them here to show them where the grave was. They couldn't start the
:05:42. > :05:48.work because there was roadworks going on outside, which I
:05:48. > :05:52.understood. Jean was also told that they wouldn't be able to lay the
:05:52. > :05:58.stone during wet weather. Then in June, just days before Father's Day,
:05:58. > :06:02.she finally got the call she'd been waiting for. Cerrig Craft rang to
:06:02. > :06:12.say they were working on the grave. But when Jean visited the cemetery,
:06:12. > :06:14.
:06:14. > :06:20.A year's now passed since Jean first contacted Cerrig Craft, but
:06:20. > :06:26.the family are still waiting for the memorial stone they ordered.
:06:26. > :06:29.And it appears that the firm didn't even complete the right paperwork.
:06:29. > :06:34.Before installing a memorial stone in a church cemetery, you need to
:06:34. > :06:41.apply for permission. The church will usually charge a fee for the
:06:41. > :06:47.application form before either approving or declining the memorial.
:06:47. > :06:52.Jean had paid Cerrig Craft �157 for the cemetery fees. But the church
:06:52. > :06:55.say they've never received any fees for Jean's family memorial. Do you
:06:55. > :07:00.feel that it's hard for you to grieve properly because of this
:07:00. > :07:03.missing stone? Oh, definitely. You can't move on, not with this
:07:03. > :07:10.hanging over your head. And I want something for my parents because
:07:10. > :07:16.they deserve it. To stand out. And somewhere that we can come to, to
:07:16. > :07:23.chat and talk to them and just think they're at peace. Just
:07:23. > :07:33.something to commemorate long, hard, happy lives. And it's not been
:07:33. > :07:37.given to us. It's not been given to That is such a sad story.
:07:37. > :07:39.It's shocking how Jean's been messed around. Yes, but there is
:07:39. > :07:44.some good news. After we finished filming, Jean visited the cemetery
:07:44. > :07:49.and found that the gravestone has finally been put in. And she's sent
:07:49. > :07:51.us a picture of it. That's great news. We've spoken to Cerrig Craft,
:07:51. > :07:55.who have admitted that Jean didn't receive the normal service they
:07:55. > :08:00.like to provide, and they've apologised for the delay. They say
:08:00. > :08:03.they've had family difficulties and problems with suppliers. They say
:08:03. > :08:10.they've now paid the cemetery fees and given Jean a �400 discount on
:08:10. > :08:17.her final bill. Now, if you've got anything you want us to investigate,
:08:17. > :08:20.our lines are open until 8.30. Give us a call. 03703 334 334. Or you
:08:20. > :08:24.can send us an e-mail - xray@bbc.co.uk. Don't forget to put
:08:24. > :08:30.your daytime phone numbers on the e-mail so we can get back to you.
:08:30. > :08:33.Or if you prefer, you can tweet us - we're @bbcxray.
:08:33. > :08:41.Next - the companies who ring up vulnerable people and sell them
:08:41. > :08:44.things they don't need. Rhodri's Day after day, on the house phone
:08:44. > :08:49.or the mobile, we're plagued by people ringing up, trying sell us
:08:50. > :08:54.stuff we just don't need. But for some people, it's more than just an
:08:54. > :08:58.inconvenience. Mary Lloyd from Cardiff has been diagnosed with
:08:58. > :09:03.early onset Alzeimer's. Her daughter Jane has discovered she's
:09:03. > :09:05.been been cold-called by insurance salesmen. I come across all these
:09:05. > :09:14.satellite insurances - several different companies, basically for
:09:14. > :09:19.the same thing. You know, to insure the box and the aerials and stuff.
:09:19. > :09:23.How many policies has she taken out in total? Well, five. And that's
:09:23. > :09:26.five, all for the same cover? I reckon she's probably lost at
:09:26. > :09:29.least �400, maybe �500. I just don't understand how people can
:09:29. > :09:35.ring vulnerable people up and just ask them for bank details over the
:09:35. > :09:40.phone. And I know it's not just my mother and that other people have
:09:40. > :09:43.been caught in this situation. tried to cancel the policies as
:09:43. > :09:48.they came up for renewal. But one policy, with a company called
:09:48. > :09:53.SatAssured, wasn't proving easy to get rid of. The second one,
:09:53. > :09:57.SatAssured, I e-mailed them, didn't get any response. So I e-mailed
:09:57. > :10:00.them again, still didn't get a response. So I phoned them up the
:10:00. > :10:08.next day, they said they couldn't cancel the policy till the 30th
:10:08. > :10:13.April, and couldn't send a letter out till it had expired. They said
:10:13. > :10:16.there was no problem in cancelling it. But the next day, Jane was in
:10:16. > :10:19.for a big shock. In spite of her e- mails and phone call requesting
:10:19. > :10:22.that the policy be cancelled, someone from SatAssured phoned up
:10:22. > :10:29.her mother again and signed her up for a five-year contract, costing
:10:29. > :10:34.�200. I came home to my mother's a few days later to find a five-year
:10:34. > :10:39.rolling contract. Phoned them up the next day and said, "Listen, all
:10:39. > :10:46.I want to do is cancel my mother's policy. She's got a few problems
:10:46. > :10:49.with her memory at the moment." two days later, Jane checked her
:10:49. > :10:54.mother's bank account, only to see that the first instalment of the
:10:54. > :10:57.five-year contract had been taken by SatAssured. Basically, he said
:10:57. > :11:01.if I wanted to cancel it, then it was another �40, so I didn't have
:11:01. > :11:06.no choice. She ended up paying �80 for nothing, when all I wanted to
:11:06. > :11:10.do was cancel the policy. And how do you feel about the way these
:11:10. > :11:18.companies have acted? She's a pensioner, and I don't want my
:11:18. > :11:21.mother wasting her money on satellite insurances she don't need.
:11:21. > :11:24.The most shocking part of this story is that none of these
:11:24. > :11:29.companies should have ever phoned Jane's mother in the first place,
:11:29. > :11:32.because she was on the Telephone Preference Service. Once you've
:11:32. > :11:36.signed up to the service, it's against the law for companies to
:11:36. > :11:41.cold-call you. 17.5 million people in the UK have already signed up,
:11:41. > :11:47.that's roughly 60% of all UK landlines. So why do people who
:11:47. > :11:52.have signed up still get these calls? Just because you'e on the
:11:53. > :11:55.list, it doesn't mean that companies don't have your number.
:11:55. > :11:58.But it's their responsibility to make sure they check whether the
:11:58. > :12:04.numbers they ring are signed up to the Telephone Preference Service or
:12:04. > :12:08.not. And there's lots of different ways of doing that. In this call
:12:08. > :12:13.centre in Cardiff, they send off the list of numbers they'e going to
:12:13. > :12:16.call to be screened. We buy the data with all TPS telephone numbers
:12:16. > :12:21.taken out, and then our IT department load it to these agents
:12:21. > :12:27.to start the calling. So we take a reponsibility to make sure the data
:12:27. > :12:30.doesn't come into this room at all with a TPS registered number on it.
:12:30. > :12:37.But not all companies are so careful to avoid calling people on
:12:37. > :12:40.the Telephone Preference Service. Based on the feedback we get, it's
:12:40. > :12:44.a huge problem, and we get an increasing number of e-mails saying
:12:44. > :12:47.people are being plagued by this problem. He believes some companies
:12:47. > :12:57.even target people who have signed up to the Telephone Preference
:12:57. > :12:59.
:12:59. > :13:07.Service. These companies may be more unscrupulous companies. It is
:13:07. > :13:13.solid gold for them. If you are an unscrupulous company, you have the
:13:13. > :13:16.ultimate list of a large volume of phone numbers. Jane signed her mum
:13:16. > :13:19.up to the Telephone Preference Service in 2004 - long before any
:13:19. > :13:23.of the insurance companies called her. She now worries something like
:13:23. > :13:26.this could happen again. You don't want your parents to be harassed,
:13:26. > :13:28.especially as they get older. I don't know whether they're
:13:28. > :13:38.commission based, or they don't care that they're taking money off
:13:38. > :13:39.
:13:39. > :13:41.pensioners, you know. All I keep saying now is, "Please keep your
:13:41. > :13:45.answer machine on," because I'm worried to death that someone's
:13:46. > :13:49.going to phone her and take advantage again. That must be such
:13:49. > :13:52.a worry for Jane. It certainly is, and when we asked SatAssured why
:13:52. > :13:55.they'd called her mum in the first place, they didn't have an answer
:13:56. > :13:59.for us. But we do have some good news - SatAssured have now agreed
:14:00. > :14:02.to repay the �80 to Mrs Lloyd. a couple of weeks ago we were in
:14:02. > :14:07.Llandudno, where there's been loads of controversy over a trial scheme
:14:07. > :14:10.to allow cyclists to use the prom. Loads of you have been in touch
:14:10. > :14:13.about the issue. Sally Anne Jones is fed up with cyclists on the
:14:13. > :14:16.Marina Bay footpath in Swansea. She's had abuse from riders when
:14:16. > :14:20.she's pointed out the "no cycling" signs. But Geoff Rone from Bury
:14:20. > :14:25.Port says polite pedestrians and cyclists can easily mix. He also
:14:25. > :14:28.says more cycling will cut obesity. And we've had an e-mail from John
:14:28. > :14:31.Barton, who's a disability campaigner in Conwy. He says mixing
:14:31. > :14:38.cyclists and pedestrians is dangerous for people with sight or
:14:39. > :14:48.hearing problems, and can confuse guide dogs. Next, Lucy's on the
:14:49. > :14:54.
:14:54. > :14:58.Retired garage owner Frank Harris and his wife at their all splashed
:14:58. > :15:08.out on a new television but the sound was terrible. Daughter Mandy
:15:08. > :15:09.
:15:09. > :15:19.was forced to get in touch. Hello, my parents have got a TV but the
:15:19. > :15:20.
:15:20. > :15:29.sound is terrible, can you help? am on the case. Frank and Beragh
:15:29. > :15:39.all got their new �100 television from Tesco. It would have helped if
:15:39. > :15:42.
:15:43. > :15:45.they could hear it. I said, if they could hear it! Burial plot the
:15:45. > :15:51.television for their kitchen at so she could watch while she cooked
:15:51. > :15:57.but it has been nothing but trouble. I was to shopping and I thought, oh,
:15:57. > :16:01.the price was right and I thought, I'm going to get back today, just
:16:01. > :16:05.on the spur of the moment. pitches up in the kitchen and what
:16:05. > :16:11.went wrong? A good and make it out. I thought perhaps it was a faulty
:16:11. > :16:14.speaker or something like that. Distorted to me and you couldn't
:16:14. > :16:22.understand. You turned it down and down but it was still there, it
:16:22. > :16:27.wouldn't go. The couple tried to take the television back to Tesco
:16:27. > :16:34.but they had lost the receipt and had paid in cash. We just felt a
:16:34. > :16:38.little bit hurt because they just never tried, they just cast it off.
:16:38. > :16:42.Over the coming days, everyone in the family had a go at trying to
:16:42. > :16:48.fix it but nothing was working. They couldn't to get it to sound
:16:48. > :16:51.right. So their daughter Mandy stepped in to help. I think it was
:16:51. > :16:56.worried they could deal without. They don't eat any stress at their
:16:56. > :17:00.time of life. What happened when you went to take the TV back to
:17:00. > :17:04.Tesco? We explain the situation and that was it, pretty much the door
:17:04. > :17:08.was closed because there was no receipt and there was no option. I
:17:08. > :17:14.do except the receipt is important but because it was quite obviously
:17:14. > :17:20.at Tesco product in a Tesco box, it was a shame they couldn't listen a
:17:20. > :17:25.bit more. What would you like me to do? If you could explain the
:17:25. > :17:32.situation to Tesco's and maybe they might listen to you more than us.
:17:32. > :17:36.am on the case. Without a receipt, Frank and Beragh have a problem on
:17:36. > :17:41.their hands. The lough says you have a reasonable amount of time to
:17:41. > :17:45.return faulty goods. You need to be able to prove when you got
:17:45. > :17:51.something. As the couple paid in cash and they didn't have their the
:17:51. > :17:55.siege, they couldn't. It is best to pay for expensive, electrical items
:17:55. > :18:00.on a card because statements can also be used as evidence. After the
:18:01. > :18:06.road to Tesco they have agreed on a compromise and have sent the couple
:18:06. > :18:13.a �50 credit note. Hello, we have the gift card and we're off to
:18:13. > :18:17.Tesco to spend it. That is another case closed.
:18:17. > :18:22.All of this money you get back for people isn't worth what it used to
:18:23. > :18:28.be. Some of it isn't worth anything at all. The scoring is with nothing
:18:28. > :18:33.at all because it is in fact a fake. It is one of a staggering �30
:18:33. > :18:38.million currently doing the rounds. One way to spot a fake is to rotate
:18:38. > :18:44.a coin at this will stop on her real coin, the front but on a fake,
:18:44. > :18:49.it will be off-centre. You can also see the lettering isn't the same
:18:49. > :18:54.quality. It is easy to spot when you look
:18:54. > :19:03.closely but can shoppers here in 10 they tell the difference? Have a
:19:03. > :19:10.look at them, what you think? could not tell you. That one.
:19:10. > :19:19.There's no writing on the edge. that is actually the real one.
:19:19. > :19:26.one. You are spot on, good guess a! Cooker that is actually the real
:19:26. > :19:35.one. Do you think it is difficult to tell? I do, yes. You think that
:19:35. > :19:45.when his fake? It is really confusing. That one? It looks a bit
:19:45. > :19:45.
:19:45. > :19:48.bigger. You are right, it is the fake one. Lots of people finding it
:19:48. > :19:53.difficult to spot the difference. It is not just pound coins you have
:19:53. > :20:02.to be careful with. Changing your holiday money can be a bit of a
:20:02. > :20:05.lottery, too. If you are planning a holiday, it makes sense to shop
:20:05. > :20:08.around for the best rate on your foreign-exchange but shopping for
:20:08. > :20:12.currency on the High Street is a bit of a postcard lottery. We had
:20:12. > :20:16.done a survey of rates around Wales. We have found surprising
:20:16. > :20:21.differences in the rates on offer to customers. At several branches
:20:21. > :20:28.of the same businesses in Wales. On the day we checked, the Post Office
:20:28. > :20:33.here was offering 140 euros for �100. The same rate was on offer in
:20:33. > :20:37.Tenby, Wrexham and Cardiff. But internet to, you would have had
:20:37. > :20:41.almost 5 euros more. Imagine how many begets you could buy it with
:20:42. > :20:48.that extra cash! The post of us aren't the only ones giving it
:20:48. > :20:53.different exchange rates across Wales. At this arcade, you would
:20:53. > :20:57.get 119 euros for � 100. But on the day be checked, Thomson in Wrexham
:20:57. > :21:04.were offering a four or euro's fewer. That doesn't seem fair at
:21:04. > :21:11.all. There are more good deals on offer here intended know. Here you
:21:11. > :21:14.can get 6 euros more for your pounds at 100 and in Cardiff. At
:21:14. > :21:19.corporate of travel in Cardiff, there was a good deal on the day be
:21:19. > :21:25.checked, with customers offered 6 euros more for �100 and those in
:21:25. > :21:32.Llanelli. It seems it is not just where you are going but where you
:21:32. > :21:34.live that can affect the cost of your holiday. I always knew
:21:34. > :21:40.different banks and travel agents offer different rates but you would
:21:40. > :21:43.think the same company would offer the same rate where ever you live.
:21:43. > :21:47.All the companies are completely and apologetic. They all say they
:21:47. > :21:50.bury their rates to reflect local competition. The Post Office told
:21:50. > :21:55.us that the Office of Fair Trading have looked into the practice and
:21:55. > :22:02.they are happy. This is not going to change any time soon?
:22:02. > :22:05.everybody we asked says you get the best exchange deals online. Next,
:22:05. > :22:10.there are plenty of cowboys out there who will do a shoddy job on
:22:10. > :22:17.your driveway but when they heard of one couple who were charged
:22:17. > :22:22.�15,000 for a truly terrible job, we asked Rachel to investigate.
:22:22. > :22:25.Suburbia, Mean Streets, well-kept gardens and tidy houses.
:22:25. > :22:33.Unfortunately, this is just the kind of place that unscrupulous
:22:33. > :22:36.builders love to target. David and Margaret have lived here in Nice
:22:36. > :22:41.for over 50 years. They are in their eighties now and this winter,
:22:41. > :22:44.they decided to make some improvements. And you handrail
:22:44. > :22:50.weather dried is too steep for market. New tarmac on the driveway
:22:50. > :22:53.and a lick of paint on the fence. Around Christmas last year, a
:22:53. > :23:01.leaflet from a firm of builders came through the door. It seemed to
:23:01. > :23:05.offer all the solutions. It was a very professionally presented
:23:05. > :23:11.leaflet, I thought, and it covered all the various aspects but we
:23:11. > :23:17.needed. They got in touch and the company quoted them �6000 for the
:23:17. > :23:21.work. The we paid a deposit of �3000 and although I'm not a money
:23:21. > :23:27.person, I felt that was fair, knowing how it is difficult in
:23:27. > :23:30.business to carry on very often. The deal came with a seven-day
:23:30. > :23:36.cooling-off period but work started straight away so the couple had no
:23:36. > :23:41.time to rethink. After two days, work men had cleared the old Tarmac
:23:41. > :23:45.a way but then they went one step further. Where my drive had been
:23:45. > :23:49.was a big trough in the ground about six inches deep which there
:23:49. > :23:59.was no way I could drive over. So, virtually I had no drive because
:23:59. > :24:00.
:24:00. > :24:08.everything had been dug out and dumped on the grass. The standard
:24:08. > :24:11.of work was rubbish, absolute rubbish. I am afraid that the men
:24:11. > :24:19.working on the side had no skills at all. There are cowboys, let's
:24:19. > :24:24.face it. The builders had removed the driveway's foundations as well
:24:24. > :24:30.as the top layer of tarmac. Then they asked for �8000 to put it
:24:30. > :24:35.right. David and Margaret felt pressurised to pay it. Frightened,
:24:35. > :24:38.I was frightened. I felt so stressed about it that actually,
:24:38. > :24:45.sometimes they went to bed, saying, I hope they don't come tomorrow
:24:45. > :24:50.because I can't stand another day of this. I felt when they looked at
:24:50. > :24:55.us and realised that we are all right here, they won't even notice
:24:55. > :25:00.what we are doing. But we did notice what was happening.
:25:00. > :25:05.couple paid a total of �14,800 for the poor quality work. Now they
:25:05. > :25:10.cannot get in touch with anyone at the front. A we have been taken
:25:10. > :25:15.advantage of and we feel like souls. I was just cross with myself inside
:25:15. > :25:23.that I had allowed myself to be gulled into it because I was aware
:25:23. > :25:28.all the time that there was something smelly about this.
:25:28. > :25:38.have asked a surveyor to look at the work. For a start, the gate is
:25:38. > :25:38.
:25:38. > :25:45.hanging off its hinges. This supposedly painted this gate?
:25:45. > :25:54.is embarrassing. What about the handrail? They cannot even get a
:25:54. > :26:01.length of wood right. It really is very poor. The drive is just
:26:01. > :26:07.falling apart. Basically what you've got. Ordinarily, that should
:26:07. > :26:12.not happen. No. The weeds are already coming through.
:26:12. > :26:17.shouldn't really be seen this after the amount of time that has passed.
:26:17. > :26:25.Or at all! At all. Weeds should not be coming through a newly laid
:26:25. > :26:29.tarmac drive. It is just indicative of how bad the work is. What about
:26:29. > :26:33.the cost they paid? I am shocked and appalled at the cost that has
:26:33. > :26:40.been made for this work because it is such low-quality. It is
:26:40. > :26:45.virtually worthless. Is going to last months, if that. Sir David and
:26:45. > :26:50.Margaret have paid nearly �15,000 for a drive wide which is virtually
:26:50. > :26:55.worthless. It is time to ask the director of the company a few
:26:55. > :27:03.questions. This is one of the business addresses we have. It
:27:03. > :27:07.looks derelict but I will try the door just in case. Doesn't look
:27:08. > :27:16.like there is any answer there. There is an caravan around the back
:27:16. > :27:19.but I noticed so I will try that. Nobody there either but there was
:27:19. > :27:26.another address on the company paperwork. We decided to call
:27:27. > :27:32.around there. But, we weren't alone. We had told trading standards about
:27:32. > :27:34.the case. Here they wear a serving a notice to interview him. It has
:27:34. > :27:38.been an interesting morning because we were just about to knock the
:27:38. > :27:42.door and then a van turned up from trading standards. They have just
:27:42. > :27:46.gone inside so it seems we are not the only ones who want to speak to
:27:46. > :27:50.him today. It looks like something is being
:27:50. > :27:53.done about that builder. It turned out there were actually trading
:27:53. > :27:57.standards officers from two different countries at the House.
:27:57. > :28:00.The second team were investigating a totally separate case. They are
:28:00. > :28:04.already taking court action against the builder which means we are
:28:04. > :28:08.legally unable to name him. Here we always like to be able to warn you
:28:08. > :28:12.about people like this and show their pictures and we do have some
:28:12. > :28:17.pretty choice pictures of him. As soon as we are legally able to give
:28:17. > :28:21.you details of the builder and his company, we will. That is all we
:28:21. > :28:29.have time for this week. If there's anything you want us to investigate,
:28:29. > :28:35.give us a call on the usual number. Or send an e-mail. Include your