:00:23. > :00:26.You are watching X-Ray. On tonight's programme:
:00:26. > :00:29.No money, no job. Why Andre is leading an invisible life.
:00:29. > :00:31.Coral - the betting chain refusing to pay out on Nigel and Rob's big
:00:31. > :00:40.win? And is this fraudster up to his old
:00:40. > :00:42.tricks? Hello, we are back.
:00:42. > :00:46.And we are ready to fight your battles.
:00:46. > :00:49.First, we all complain about the tax man, but one family from Neath
:00:49. > :00:56.has more reason than most to feel unhappy with the way HM Revenue and
:00:56. > :00:59.Customs have treated them. Lucy has been investigating.
:00:59. > :01:02.Can you remember what you were up to when you turned 20?
:01:02. > :01:07.Oh, I can't remember that far back. Courting. Drinking, dancing as we
:01:07. > :01:10.do. Sounds like fun to me! Most of us would agree that it is a
:01:10. > :01:14.pretty special time having fun, growing up and finding your way in
:01:14. > :01:17.the world. But one young man has had a dark
:01:17. > :01:25.cloud hanging over him that has deprived of all those experiences.
:01:26. > :01:29.Andre Gysler was born 20 years ago in Neath. He has happy memories of
:01:29. > :01:31.the first 15 years growing up with his mum Helena Peters and his
:01:32. > :01:33.little brother Tarryn. But since then something has been missing in
:01:33. > :01:41.then something has been missing in Andre's life - something so vital
:01:41. > :01:44.that it put his life on hold for years.
:01:44. > :01:46.All his friends were coming back and forth, and saying they had
:01:46. > :01:49.their national insurance numbers so I thought, "Well, where's Andre's?"
:01:49. > :01:52.So when you first discovered that he didn't have his national
:01:52. > :02:01.insurance number, were you worried? Not at all. I phoned HMRC, the
:02:01. > :02:04.national insurance helpline. They said there was an issue with it and
:02:05. > :02:10.they were going to send a form out. That form came. We were asked as
:02:10. > :02:13.well at that time to provide a birth certificate.
:02:13. > :02:18.Helena and Andre sent the forms back and waited for the national
:02:18. > :02:20.insurance number to arrive. This little card may not look very
:02:20. > :02:27.exciting. But without this all- important number it is almost
:02:27. > :02:30.impossible to have a normal life. Most people get sent their number
:02:30. > :02:33.from HMRC just before their 16th birthday. It is how the Government
:02:33. > :02:36.keeps track of you in the social security system. Without your NI
:02:36. > :02:39.number employers will not take you on. You can't claim benefits And
:02:40. > :02:49.when you retire you will not be able to claim your pension. In fact
:02:50. > :02:53.
:02:53. > :02:57.it is so important that without one Andre has watched his future
:02:57. > :03:00.disappear bit by bit. He had hoped to become an electrician but he had
:03:00. > :03:03.to leave college because he could not get financial support. And when
:03:03. > :03:08.he tried to get an apprenticeship or find work, no-one would take him
:03:08. > :03:12.on because he wasn't part of the system.
:03:12. > :03:15.Can't sign on, can't work cos I have no NI number. I managed to get
:03:15. > :03:19.through my first year of the electrics course, but I couldn't
:03:19. > :03:29.keep up with the finance on the second. So I had to drop out of
:03:29. > :03:32.
:03:32. > :03:35.college. The past five years have taken
:03:35. > :03:39.their toll on Andre's health. Severely depressed to the point
:03:39. > :03:43.where he has been self harming and attempted to cut his own wrists and
:03:43. > :03:53.taken pills. It must be devastating for you to
:03:53. > :03:56.see him like that? Andre and Helena have been trying
:03:56. > :04:05.to sort this out for years. They have contacted HM Revenue and
:04:05. > :04:08.Customs again and again, enlisting the help of their local MP and AM.
:04:08. > :04:12.It has been going on since 2007, so that is five years.
:04:12. > :04:14.How do you feel about the way that they have been dealing with it in
:04:14. > :04:17.that time? They haven't been dealing with it
:04:17. > :04:21.and frustration doesn't come close. It does not come close. It Is like
:04:21. > :04:30.knocking your head against a brick wall and every time that wall gets
:04:30. > :04:32.And it is not just Andre's life that has been affected by this
:04:32. > :04:35.missing number. Financially, I am keeping three
:04:35. > :04:38.people instead of keeping myself and my younger son which means my
:04:38. > :04:42.younger son has had to go without. Emotionally devastating for my son
:04:42. > :04:45.because, obviously, as a man of 20 he wants some social life which he
:04:45. > :04:52.can't really have, which means I've got to provide money. Which again,
:04:52. > :04:55.for him, is degrading to have to ask for that money.
:04:55. > :04:58.So why has Andre been left waiting for so long to get his national
:04:58. > :05:07.insurance number? Well, it could all stem back to this his birth
:05:07. > :05:10.Andre was born in 1992, but a paternity dispute meant that a year
:05:10. > :05:12.later his birth was re-registered with some new details. Helena says
:05:12. > :05:22.she has been told that the information on Andre's certificate
:05:22. > :05:25.doesn't match with her child But HMRC haven't just stuck to one
:05:25. > :05:28.excuse for the delay. Helena says she has also been told it could
:05:28. > :05:31.have been caused by a spelling mistake in Andre's name. At one
:05:31. > :05:41.stage they even claimed it was because Andre came from Poland
:05:41. > :05:41.
:05:41. > :05:44.despite him being born in Neath to It is a terrible situation and it
:05:44. > :05:50.has left Andre feeling like life is just passing him by.
:05:50. > :05:53.I've got no life. All I do is sit around the house and look after the
:05:53. > :05:57.dog, basically. Cos I can't do what a normal person my age would do, I
:05:57. > :06:07.can't go out, I can't enjoy myself. A person can only take so much
:06:07. > :06:11.
:06:11. > :06:15.This summer Helena and Andre decided enough was enough, they
:06:15. > :06:18.filed judicial review papers in Cardiff.
:06:19. > :06:21.When we asked HMRC why, after years of waiting, Andre still hasn't been
:06:22. > :06:24.issued with a national insurance number they seemed to have run out
:06:25. > :06:27.of excuses. They said they are sorry for the problems Andre's had
:06:28. > :06:35.and the inconvenience it has caused. But they couldn't comment on his
:06:35. > :06:45.case because of tax-payer confidentiality.
:06:45. > :06:47.
:06:47. > :06:51.To say a man's life for 5 years is Shocking.
:06:51. > :06:53.But there is now some good news. Since we got in touch with them,
:06:53. > :06:56.HMRC have now issued Andre with a National Insurance number.
:06:56. > :06:59.At last. The family are determined that they will still go through
:06:59. > :07:03.with the Judicial Review process, but at least now they can begin to
:07:03. > :07:13.make plans for Andre's future. It is not going to be easy for them,
:07:13. > :07:14.
:07:15. > :07:21.but we wish him all the best. feels like I have something to do
:07:21. > :07:23.now. Yes, get a job. Exactly. And still to come tonight:
:07:23. > :07:26.How low-energy light bulbs are making Mary ill.
:07:26. > :07:29.And why won't Coral betting come clean on their rules?
:07:29. > :07:37.Before that though, Rachel has an update on a rogue we featured
:07:37. > :07:40.Flamboyant businessman Harby Panesar from the Vale of Glamorgan.
:07:40. > :07:47.He ran Motorcar Elite, selling car warranties through garages across
:07:47. > :07:49.Wales. He wasn't afraid to flaunt his
:07:49. > :07:56.wealth, spending a reported �20,000 on his daughter's televised
:07:56. > :08:00.birthday party. But for his customers, it was a
:08:00. > :08:06.different story. When Beverley and Adrian Reynolds from Cwmcarn tried
:08:06. > :08:08.to claim on their �700 policy, they discovered it wasn't valid. And
:08:08. > :08:18.they weren't alone, hundreds of worthless warranties had been sold
:08:18. > :08:25.
:08:25. > :08:30.across the UK. We caught up with Harby back in February.
:08:30. > :08:36.Have you nothing to say? At this point, no will stop you will answer
:08:36. > :08:39.questions at that time? Not right now it is not the right time.
:08:39. > :08:42.It wasn't just his customers he was conning. Back in 2008 he ran a
:08:42. > :08:46.different company called Motorcare Warranties. One of his insurance
:08:46. > :08:53.backers sued for more than �2 million. The judge banned him from
:08:53. > :08:56.taking any money out of the firm but Harby ignored that.
:08:56. > :09:01.In March, Harby Panesar was found in contempt of court for breaching
:09:01. > :09:03.that ban. He should have gone to prison for 9
:09:03. > :09:06.months, but he appealed the sentence claiming that putting him
:09:06. > :09:08.behind bars would have a devastating effect on his family.
:09:08. > :09:11.At the appeal the judges ruled that suspending Panesar's sentence for
:09:11. > :09:21.two years would be enough to satisfy the public interest and so
:09:21. > :09:23.
:09:23. > :09:28.Andrew Rafferty from Hirwaun was left �800 pounds out of pocket
:09:28. > :09:32.after buying a Motorcare Warranty. He is not satisfied.
:09:32. > :09:35.Obviously you feel let down by the British justice system, what do you
:09:35. > :09:40.have to do to actually go to jail? For us people, we're hundreds of
:09:40. > :09:44.pounds out of pocket. Harby's car warranty business may
:09:44. > :09:47.have closed down in Wales, but X- Ray has discovered that he had set
:09:47. > :09:50.his sights on a much bigger market. We found him listed as the Managing
:09:50. > :09:59.Member of a Florida-based car warranty company Auto Care
:09:59. > :10:02.Guarantees. Sounds familiar, The company is registered to
:10:02. > :10:06.Harby's wife Caroline. The Panasar's have told us they did
:10:06. > :10:12.set up a business, but they've now abandoned it. But according to the
:10:12. > :10:15.Florida State Department the business is still active.
:10:15. > :10:20.Very annoyed to think that he could go out now and start another
:10:20. > :10:22.business off. Not only being let off a jail sentence, but going and
:10:22. > :10:30.starting another business, doing exactly the same over in America.
:10:30. > :10:34.Obviously somebody needs to do something about it.
:10:34. > :10:35.We will be keeping an eye on that situation. Remember if there is
:10:35. > :10:38.situation. Remember if there is anything you would like us to look
:10:39. > :10:44.into, then get in touch. The phone into, then get in touch. The phone
:10:44. > :10:47.lines are open or you can send us an e-mail. It would be great if you
:10:47. > :10:50.could leave us a daytime phone number so that we can contact you
:10:50. > :10:52.straightaway, and remember you can straightaway, and remember you can
:10:52. > :10:55.follow us on twitter too! Now, since September, traditional
:10:55. > :10:58.light bulbs like these are no longer being manufactured. Many of
:10:58. > :11:01.the larger stores are no longer stocking them, but you can still
:11:01. > :11:11.buy them in smaller shops, and stalls like this one in Cardiff
:11:11. > :11:19.
:11:19. > :11:23.market. How keen are people here? Most people. As a blind elderly,
:11:23. > :11:30.some of the young people as well because there are brighter at an
:11:30. > :11:32.energy-saving once. -- energy- saving ones.
:11:32. > :11:42.So which do shoppers here in Cardiff market prefer?
:11:42. > :11:47.
:11:47. > :11:57.Don't like the light from the low- energy bulbs. You can't see to read.
:11:57. > :11:58.
:11:58. > :12:02.They're fantastic because the last and the do not take up much energy.
:12:02. > :12:07.They brighten up later. You wait around half an hour for a full
:12:07. > :12:17.brilliance. Do you use them at home? Yes. A
:12:17. > :12:19.
:12:19. > :12:29.heady you find them? They're all right.
:12:29. > :12:35.
:12:35. > :12:38.For some people they can cause serious problems though.
:12:38. > :12:41.The incandescent bulb has served us well for more than 100 years,
:12:41. > :12:44.lighting every room of our homes. Sadly, the granddad of the lighting
:12:44. > :12:48.world is definitely showing his age. These new boys use up to 80% less
:12:48. > :12:52.electricity to do the same job and last up to ten times longer.
:12:52. > :12:56.They are meaner and leaner on the money front too. Switch all your
:12:56. > :12:58.older style bulbs to low energy ones and you could save up to �55 a
:12:58. > :13:01.year. So going green on lighting is good
:13:01. > :13:06.news for the environment AND our pockets. But there are some people
:13:06. > :13:09.reluctant to switch - and it's about more than nostalgia.
:13:09. > :13:12.Around 30 to 40,000 people in the UK who have light-sensitive
:13:12. > :13:15.conditions could be affected by the light emitted from low-energy bulbs,
:13:15. > :13:17.the main problem is with this one, the compact fluorescent lamp.
:13:17. > :13:27.Mary Hannah, from Treffgarne, near Haverfordwest has the auto-immune
:13:27. > :13:38.
:13:38. > :13:41.Well, I'm affected by the low energy bulbs very badly. They make
:13:41. > :13:44.me rashy and achy all over and throbbing and just feeling
:13:44. > :13:46.exhausted. Over half of lupus sufferers are
:13:46. > :13:49.light sensitive. After being diagnosed in 2007, Mary quickly
:13:49. > :13:53.realised new low energy bulbs in her home were triggering her
:13:53. > :13:57.symptoms. I decided I'd have to change all
:13:57. > :14:01.the bulbs and it made a huge difference. I felt much better. It
:14:01. > :14:06.was a safe place that I could be where I could recover from feeling
:14:06. > :14:09.achy and having palpatations and all the bad symptoms.
:14:09. > :14:13.Mary's sensitive to sunlight, too, so can no longer help husband Tom
:14:13. > :14:17.on the farm. He says seeing her suffer's been tough on the whole
:14:17. > :14:24.family. You see her welling up, almost
:14:24. > :14:27.crying, and you reliase then how much of a struggle it is. If you
:14:27. > :14:31.ask someone to turn off a light they look at you as if you're mad
:14:31. > :14:37.or trying to be awkward but you're just trying to make life a little
:14:37. > :14:39.bit more bearable. And Mary's not alone. People with
:14:39. > :14:44.other complaints, from skin conditions to migraine, have
:14:44. > :14:46.reported feeling unwell after being near low energy bulbs. Several
:14:46. > :14:49.charities have highlighted the issue and some want the UK
:14:49. > :14:55.government to review the ban on manufacture so that old bulbs are
:14:55. > :14:58.available to those affected. With traditional light bulbs
:14:58. > :15:02.getting more difficult to find, Mary's got a back-up plan to ensure
:15:02. > :15:06.she's always has them in her own home.
:15:06. > :15:08.She is so sensitive to any UV light, she needs to wear head-to-toe
:15:08. > :15:14.protection in order to show me where she keeps her precious
:15:14. > :15:19.collection of old-style bulbs. Well, all together, I think I've
:15:19. > :15:27.probably got about 500. Every time they say 100 w are being banned and
:15:27. > :15:31.then 60s, I panic and buy a load before they run out. They are
:15:31. > :15:35.getting more expensive and harder to get so it is a worry.
:15:35. > :15:41.It just seems so unfair. Mary needs them and to be denied them just
:15:41. > :15:44.seems cruel. So why do some low energy bulbs
:15:44. > :15:46.affect people like Mary? Experts have looked into several
:15:46. > :15:53.possibilities but the most significant is something consultant
:15:53. > :15:56.medical physicist Dr Chris Edwards can explain.
:15:56. > :16:00.These two lamps emit light in entirely different ways. The
:16:00. > :16:03.incandescnet lamp uses a glowing filament to generate its light. The
:16:03. > :16:09.compact flourescent tube uses ultra violet light which then excites the
:16:09. > :16:13.white phospher. That means that some of that Ultra Violet light can
:16:13. > :16:16.escape and cause problems to people who have sensitive skin. I've
:16:16. > :16:25.analysed the output of these lamps and the UV output from this bare
:16:25. > :16:29.compact flourescent tube is five times that of the incandescent tube.
:16:29. > :16:35.As more and more homes and public buildings switch over to low energy
:16:35. > :16:38.bulbs, Mary's daily life is becoming more limited.
:16:38. > :16:48.This is a church I come to in our village and they've been very good
:16:48. > :16:52.and put in the old-fashioned bulbs for me. Which means it's a safe
:16:52. > :16:56.place I can come and just enjoy the service and not be badly affected.
:16:56. > :17:00.How do you deal with life socially and going out to places?
:17:00. > :17:04.I have a little bag of bulbs that I take with me to friends' houses and
:17:04. > :17:06.to family so I can sort all their lights out so that I'm safe in
:17:07. > :17:09.their houses. The UK Government insists low
:17:09. > :17:11.energy bulbs aren't dangerous to the public and says there are
:17:11. > :17:13.alternatives that light sensitive people can use. Compact
:17:14. > :17:19.flourescents with an extra cover reduce UV while super-efficient
:17:19. > :17:29.LEDs emit virtually no ultra violet lights. But Mary feels neither work
:17:29. > :17:31.
:17:31. > :17:34.for her. The prospect of running out of old bulbs is a big worry.
:17:34. > :17:38.It'll be very lonely because I'll just be trapped here and life
:17:38. > :17:43.wouldn't hardly be worth living if you can't get out and go see people.
:17:43. > :17:47.I'd be a prisoner in my own home. Well, what are your thoughts? Are
:17:47. > :17:50.you stockpiling bulbs? Or are you all in favour of low energy ones?
:17:50. > :17:56.And did you know that these contain mercury, so it's really important
:17:56. > :17:59.that they're recycled safely. We've put some more about that on our
:17:59. > :18:08.wesite, so have a look if you need to know where to take them.
:18:09. > :18:11.Next, Lucy's on the case. Richard Hicks is a lecturer in
:18:12. > :18:20.plumbing, so when he splashed out hundreds on a new bathroom suite,
:18:20. > :18:23.he expected it to be built to last. Our shower tray's cracked. It moves
:18:23. > :18:29.under foot. Better Bathrooms won't reimburse us with the full cost of
:18:29. > :18:32.replacement. Lucy, can you please help us?
:18:32. > :18:42.I'm on the case The Hicks family spent �1,700 on a
:18:42. > :18:44.
:18:44. > :18:51.new suite from Better Bathrooms. Better Bathrooms? Not from what
:18:51. > :18:54.I've heard. Hi, Richard, how are you? Nice to
:18:54. > :18:57.see you. Hi, Lucy,
:18:57. > :19:07.Richard, let's see what we can do about this shower of yours. Let's
:19:07. > :19:09.
:19:09. > :19:15.go and take a look at this shower. Guessing your bathroom read on was
:19:15. > :19:21.a very important part of preparing your retirement. Yes. Why did you
:19:22. > :19:26.want to go with better bathrooms? It was affordable. Let's take a
:19:26. > :19:29.look at the Shah. I'll follow you up. This is the bathroom. Now, the
:19:29. > :19:32.bathroom is looking lovely. Let's take a look at this crack. I can
:19:32. > :19:38.see it straight away already. Yeah, yeah, it's quite obvious
:19:38. > :19:41.It is. Is it getting worse? Yes, it is.
:19:41. > :19:45.And what's the problem with the sponginess of the shower tray?
:19:45. > :19:52.What you'll find, you can't see it very much now, but once you put
:19:52. > :19:55.warm water on, that will lift up quite considerably.
:19:55. > :19:58.So, the hot water's been running and what is the.. Oh, gosh! I can
:19:58. > :20:08.see a really big difference, actually. That's gone very springy
:20:08. > :20:08.
:20:08. > :20:12.now, hasn't it? Yeah. Quite a big area.
:20:12. > :20:15.It's unnerving. If you're taking a shower you can see it move. It
:20:15. > :20:18.could possibly cause an injury. Richard knows a thing or two about
:20:18. > :20:21.bathrooms because of his job. He knew the problem wasn't caused by
:20:21. > :20:24.anything he'd done in fitting it. Richard, with your job, you're a
:20:24. > :20:27.lecturer in plumbing. How does it make you feel when you see work
:20:27. > :20:30.like this and a product like this? I'm very disappointed. It's not a
:20:30. > :20:32.fault in the installation, it's a fault in manufacture, that's quite
:20:32. > :20:35.apparent. Better Bathrooms agreed there was a
:20:35. > :20:38.problem and told Richard they would replace the shower tray. They asked
:20:38. > :20:41.him to get a quote but when Richard told them that because the bathroom
:20:41. > :20:46.was quite small, the work was harder to do and would cost �375,
:20:46. > :20:49.Better Bathrooms started to haggle. They got back to me to say they
:20:49. > :20:53.were only prepared to pay �175. Unhappy with that, I gave them a
:20:53. > :20:58.sort of account of what needed to be done, the appliances to be
:20:58. > :21:02.removed so that the shower tray could be replaced. They've upped
:21:02. > :21:11.their offer to �250 but it was still �125 short of the full amount
:21:11. > :21:13.of �375 and I'm very concerned that I'm expected to meet that cost.
:21:13. > :21:20.So, Richard, what would you like me to do?
:21:20. > :21:22.I would really like you to recover the full coast of �375.
:21:23. > :21:25.I'm on the case. Well, when we got in touch with
:21:25. > :21:28.Better Bathrooms, incredibly, they were still disputing that the work
:21:28. > :21:33.would cost �375. They told us claims like this are often
:21:33. > :21:36.overstated. That seems a bit rich, given that Richard had offered to
:21:36. > :21:41.get another quote for them and had explained that the size of the
:21:41. > :21:44.bathroom made it more difficult and expensive to refit the shower tray.
:21:44. > :21:50.Well, the good news, after we'd contacted them and having reviewed
:21:50. > :21:55.the case, Better Bathrooms has now agreed to pay up.
:21:55. > :22:00.Hi, Lucy. The plumber is on his way. We're sure to have a new shower
:22:00. > :22:07.tray fitted and it's all down to your hard work. Thank you very much.
:22:07. > :22:10.Job done! Now, Rachel's been looking at the
:22:10. > :22:19.secretive rules that determine whether your bet on the gee gees is
:22:19. > :22:24.valid. The beauty and the thrill of horse
:22:24. > :22:28.racing. Just watching these beautiful creatures even on the
:22:28. > :22:31.training gallops in Ebbw Vale is incredibly exciting. So it's no
:22:31. > :22:41.surprise whatsoever that they are at the centre of a huge spectator
:22:41. > :22:48.
:22:48. > :22:55.But are fans being treated fairly Brothers Rob and Nigel McBurney
:22:55. > :22:59.don't think so. They come from a racing mad family in Bargoed.
:23:00. > :23:05.My father. He used to bet all the time and when he used to do a
:23:05. > :23:09.little flutter and I would have a go and we'd carry on just like that.
:23:09. > :23:16.So, was it a lot of money? No, just small money - fivers,
:23:16. > :23:21.twenty pence bets, pound each way accumulator, that type of thing.
:23:21. > :23:27.Last year, their dad Bob died. A few weeks later, his widow decided
:23:27. > :23:33.to place a bet on four of his favourite horses. Rob took the
:23:33. > :23:39.complex �5 stake to the family bookmaker, Coral in Bargoed.
:23:39. > :23:45.So, how much did you stand to win on this �5 bet?
:23:45. > :23:47.�68,000. �68,000? On �5?
:23:48. > :23:52.Yes, because a lot of the horses were high prices.
:23:52. > :23:57.The key to the bet was 40-1 outsider Bold Ring. It won the
:23:57. > :24:03.first race. In the following two races, they also had winners. Then
:24:03. > :24:11.there was just one more to go. We just sat there all quiet looking
:24:11. > :24:16.at the teletext and it was her horse. She was jumping for joy.
:24:16. > :24:22.Never seen her like that. Rob headed to Coral to pick up his
:24:22. > :24:27.mother's winnings - �68,000. Handed the slip in and said, "Could
:24:27. > :24:32.you tell me what that is?" and the cashier said it is two thousand
:24:32. > :24:36.something. I said, "No, it is a lot more than that".
:24:36. > :24:43.But he was told it wasn't. Because he'd placed the big 40-1 bet on the
:24:43. > :24:47.first race in the accumulator too late and therefore it didn't count.
:24:47. > :24:51.It was devastating news when they said it was void. It was heart
:24:51. > :24:59.sinking for me because I put the bet on and I had to go to the house
:24:59. > :25:04.and break the news. The family had become victims of
:25:04. > :25:08.Coral's late bets rule. The late bets rule is designed to
:25:08. > :25:12.stop cheating. Bookies often allow you to put money on a horse after a
:25:12. > :25:18.race has started but obviously it wouldn't be fair to bet on a
:25:18. > :25:24.winning horse just as it's about to cross the line.
:25:24. > :25:28.We've obtained a copy of the race. And 53 seconds after the start when
:25:28. > :25:38.Robbie placed his bet, Bold Ring is in 8th place, not looking like a
:25:38. > :25:44.
:25:44. > :25:47.winner at all. Until a turn of When they actually did look into it
:25:47. > :25:51.after three or four weeks, they got back and said we couldn't find
:25:51. > :25:56.anything untoward about what you'd done. You were just a little bit
:25:56. > :26:01.too late. Which I think is a bit harsh lately.
:26:01. > :26:04.Rob has appealed to the betting arbitration body IBAS. They've
:26:05. > :26:09.investiagated, but they too say that he broke the late bets rule.
:26:09. > :26:14.But what exactly are the rules? They seems to vary from bookie to
:26:14. > :26:17.bookie. Here at Ladbrokes, the terms and
:26:17. > :26:24.conditions clearly state you can't bet more than 30 seconds after the
:26:24. > :26:28.start of a race. It's a clear and straightforward system.
:26:28. > :26:30.But in other betting shops, the rules aren't so clear.
:26:30. > :26:37.This is the Coral betting shop where the McBuyrney's placed their
:26:37. > :26:41.bet. And their terms and conditions say something quite different.
:26:41. > :26:45.It says a that a "no more bets time will be automatically generated by
:26:45. > :26:49.their electronic EPOS system". But how? There is no clue as to
:26:49. > :26:58.whether that is three seconds into a race or 53 seconds. They just
:26:58. > :27:01.don't say how they work it out. I've come to Welshpool to meet one
:27:01. > :27:03.race-lover who's outraged by this system. Former MP, lawyer and
:27:03. > :27:11.racehorse owner Delwyn Williams has been helping the McBurneys fight
:27:11. > :27:14.their case. He's been looking at the late-bets rule.
:27:14. > :27:18.The Coral's punter doesn't have full knowledge of the contractual
:27:18. > :27:21.terms he is going to face when he makes a bet.
:27:21. > :27:25.So how do you think the system should work then?
:27:25. > :27:29.I think they should clearly state in their rules and in their offices
:27:29. > :27:33.what the time limits for placing bets are.
:27:33. > :27:37.He believes Coral should be paying out to the McBurneys.
:27:37. > :27:41.His father had bet with Corals for most of his life in that betting
:27:41. > :27:45.shop in Bargoed. Now Coral's say no. We were happy to take your money
:27:45. > :27:52.during your lifetime but we are not hapy to pay your widow and son what
:27:52. > :27:55.most people in the public arena would say is owing to them.
:27:55. > :27:59.Sadly for the McBurney family, Coral are sticking to their guns.
:27:59. > :28:02.They still say they'll only pay out the �2,000 won on the later races,
:28:02. > :28:05.rather than the �68,000 the family believe they've won. And they won't
:28:05. > :28:08.tell us how they work out exactly when they stop taking money on a
:28:08. > :28:15.race or why they don't stop taking bets once the deadline's passed.
:28:15. > :28:18.Nigel and Rob are now considering legal action. We'll let you know
:28:18. > :28:23.how they get on. That's just about it for this week.
:28:23. > :28:25.Remember, if you've ever fallen foul of a bookies rules...
:28:25. > :28:29.Or you're struggling to get a company to listen to you...
:28:29. > :28:31.We're here to help. You can give us a call on 03703 334
:28:31. > :28:34.334. Or email us.
:28:34. > :28:37.Next week, the shocking story of a BMW which just wouldn't stop