:00:14. > :00:20.We are here to fight for your rights and making sure you make the most of
:00:21. > :00:27.your money. It disturbs my day. It is annoying. Exposing the roads and
:00:28. > :00:41.confronting the conmen. We are here to fight that. -- fight back.
:00:42. > :00:52.Hello. Nuisance calls are an absolute pain. But what if someone
:00:53. > :00:56.told you they could make them all stop. Tonight, we investigate a firm
:00:57. > :01:02.that claims to be able to do just that. Christmas hampers. Easy to
:01:03. > :01:08.give and a joy to receive. But are our top stores charging too much?
:01:09. > :01:11.And warnings about some of our traditional Christmas treats. This
:01:12. > :01:19.year, many contain a hidden surprise. I've cut fruit open and
:01:20. > :01:25.I've had as many as five escape live. Well, here in Cardiff,
:01:26. > :01:27.Christmas shopping is in full swing and we've found out some very
:01:28. > :01:31.surprising stuff about buying and sending presents tonight. First
:01:32. > :01:35.though, wouldn't it be great if there was a way of stopping those
:01:36. > :01:38.nuisance calls that make our lives a misery? Rachel's been investigating
:01:39. > :02:01.one company who've been saying they can do just that. Hello? Hello!
:02:02. > :02:08.Oooh! Hello, who is this? Hello? No, I've never had PPI, will you please
:02:09. > :02:11.stop wasting my time?! Nuisance callers, people you've never heard
:02:12. > :02:16.of, ringing you up from goodness knows where to try to sell you
:02:17. > :02:19.something. We'd all like to just pull the plug on them.
:02:20. > :02:26.Unfortunately, it's just not that easy. Bob Andrews from Llanddarog
:02:27. > :02:32.near Carmarthen gets as many as four calls a day. And he's fed up. It
:02:33. > :02:35.just disturbs my day, it's annoying, it's been going on for ages and
:02:36. > :02:41.ages, and you just lose your temper after a while. Bob's already
:02:42. > :02:46.registered with the official body set up to stop nuisance calls, the
:02:47. > :02:50.free Telephone Preference Service. It provides UK call centres with
:02:51. > :02:55.lists of people who don't want to be rung. Ignoring the list can lead to
:02:56. > :03:01.big fines but that doesn't seem to stop Bob getting calls. I mention
:03:02. > :03:04.the Telephone Preference Service and then they invariably apologise, say
:03:05. > :03:11.they'll take my name off their database, which clearly they don't,
:03:12. > :03:14.and the conversation ends. But there's a business that's been
:03:15. > :03:17.operating out of this building in Llanelli which has been telling
:03:18. > :03:23.people it has all the answers already. The Nuisance Call Registry
:03:24. > :03:28.claimed to be able to stop you getting cold-calls. But we were
:03:29. > :03:33.contacted by a former employee concerned about the company's sales
:03:34. > :03:36.pitch. He said they would tell customers that they knew exactly how
:03:37. > :03:45.many other call centres already had their home number. It was pretty
:03:46. > :03:48.much made up as you went along. Pretty much a random number that had
:03:49. > :03:52.just been plucked from thin air. That sounded vaguely believable. I
:03:53. > :03:56.was always a little suspicious because most of it sounded too good
:03:57. > :04:01.to be true. I didn't see how it could possibly stop 100% of the
:04:02. > :04:04.calls. Now that doesn't sound like a company that can stop you being
:04:05. > :04:10.cold-called or one you'd want ringing you at all. Let's see what
:04:11. > :04:14.sort of claims the Nuisance Call Registry makes when they're speaking
:04:15. > :04:17.to us. Posing as a potential customer, X-Ray registered on their
:04:18. > :04:25.website under the name of Glyn Jones. Hello. Oh hello, it's Jamie
:04:26. > :04:31.calling back from Nuisance Calls for Glyn Jones. Do you know what, I
:04:32. > :04:35.heard him doing something in the background, it's his wife it is. He
:04:36. > :04:38.says for a one-off payment of ?42, they can stop us ever being
:04:39. > :04:42.cold-called again. That's some claim. Basically, any nuisance calls
:04:43. > :04:47.that you receive from overseas, UK based and the rogue and scam
:04:48. > :04:54.companies, we do stop 100% of them. Oh, right. 100%? Yes. Every single
:04:55. > :04:57.sales call. So every 28 days, we always send out calling lists of who
:04:58. > :05:05.you can call, not who you can't call. Right, OK. So you send those
:05:06. > :05:13.out to these companies? That's right and say now you register with us
:05:14. > :05:17.today... Yes. In 28 days time, the new calling list will be updated
:05:18. > :05:21.without your number on it. Time to put him on the spot. Just how
:05:22. > :05:25.exactly can they stop us being rung by any call centre anywhere in the
:05:26. > :05:28.world? But what you just said is that you published the list that the
:05:29. > :05:32.foreign call centres get. It sounds like you're trying to hold me to
:05:33. > :05:35.ransom really. If I give you money, you won't give them my number? No,
:05:36. > :05:39.no, I do completely understand what you're thinking there. No, it's not
:05:40. > :05:42.like that. Basically, we get passed on information as well. It doesn't
:05:43. > :05:46.come just directly from us. We have to get it from Ofcom. Another big
:05:47. > :05:48.claim. He's saying they buy our telephone numbers from Ofcom, the
:05:49. > :05:54.UK's official communications regulator. We play the call to them.
:05:55. > :06:00.Ridiculous and untrue. We don't provide anyone's telephone numbers
:06:01. > :06:08.to anybody. It is a bizarre and totally untruthful claim. And then
:06:09. > :06:11.there are the company's allegations about the government-backed
:06:12. > :06:15.Telephone Preference Service. He claims it sells on people's details
:06:16. > :06:21.to foreign call centres and takes a cut of any money they get. If the
:06:22. > :06:24.TPS didn't exist ,then you wouldn't have any nuisance calls. Thousands
:06:25. > :06:26.of people are under the impression that the government should be
:06:27. > :06:30.trusted with the TPS. Unfortunately that is not the case because they
:06:31. > :06:33.claim that they can't stop the overseas calls. The reason they
:06:34. > :06:38.can't is because they sell their calling lists overseas. You're
:06:39. > :06:43.joking? They supply the foreign call centres, yes. So are they actually
:06:44. > :06:47.getting commission and things from these companies or anything like
:06:48. > :06:51.that, or is it just a case of selling off the number? It is just a
:06:52. > :06:55.case of selling on the number. They do make a small percentage. Say now
:06:56. > :06:58.I was a PPI company, phoning to claim back. Yes? It was ?300. They
:06:59. > :07:02.would make a small percentage of that ?300 as well. This is not what
:07:03. > :07:06.the TPS does. It provides a service that is accredited by Ofcom and
:07:07. > :07:15.works with the industry to try and keep nuisance calls to a minimum.
:07:16. > :07:22.The idea that they are then selling those numbers to other people, I
:07:23. > :07:25.find totally incredible. There is a catalogue of lies that I have
:07:26. > :07:28.listened to there and that is something that concerns us very much
:07:29. > :07:32.because if people are taken in by that kind of thing, I think what
:07:33. > :07:43.they are going to find is that they are paying money and still receiving
:07:44. > :07:46.nuisance calls. So who exactly is behind the Nuisance Call Registry
:07:47. > :07:51.and its parent company, Nuisance Call Services Ltd? Well, not
:07:52. > :07:57.surprisingly, they're keen to stay out of the spotlight. The company
:07:58. > :08:02.was initially registered to a Michael Bourne from Surrey, except
:08:03. > :08:05.those details are forged. We've been told the man running the call centre
:08:06. > :08:10.in Llanelli used the very similar name of Matthew Bourne. This is a
:08:11. > :08:16.picture of Matthew Bourne, identified by our whistle-blower as
:08:17. > :08:21.the man who employed him. Except his real name is Matthew Hayes and guess
:08:22. > :08:28.what? He has the same date of birth as Michael Bourne gave to Companies
:08:29. > :08:32.House. What a coincidence! And Mr Hayes is no stranger to this type of
:08:33. > :08:35.business. Nearly a decade ago, Pembrokeshire Trading Standards had
:08:36. > :08:41.80 complaints about a firm he was running in Haverfordwest called the
:08:42. > :08:46.Phone Protection Agency. It had been calling people up claiming to be the
:08:47. > :08:51.Telephone Preference Service. In May 2004, Matthew Hayes ended up here -
:08:52. > :08:54.Cardiff County Court. An enforcement order was made against him to stop
:08:55. > :09:01.him breaching consumer protection regulations again. It's still in
:09:02. > :09:05.force apparently which means if he was found to be in breach of it, say
:09:06. > :09:09.with a business like the Nuisance Call Registry, well that could be
:09:10. > :09:15.contempt of court. Very serious stuff. The good news, though, is
:09:16. > :09:20.that the Nuisance Call Registry shut down its website a few weeks ago.
:09:21. > :09:23.The not so good news is that another business has already sprung up in
:09:24. > :09:30.its place - the Call Blocking Registry. This new company operates
:09:31. > :09:37.out of the same office in Llanelli. The director is a woman called
:09:38. > :09:44.Deborah Evans. This is her with Matthew Hayes. And just so we're
:09:45. > :09:49.absolutely clear, she says they are not a couple. We might have said
:09:50. > :09:52.goodbye to the Nuisance Call Registry but there are other
:09:53. > :09:53.companies selling similar services, so beware of anyone making big
:09:54. > :10:02.promises about ending cold-calling. Strong words there. Well, Deborah
:10:03. > :10:08.Evans who runs the new firm in Llanelli has been in touch. She says
:10:09. > :10:11.her business has nothing to do with the old one and offers a completely
:10:12. > :10:15.different service. The 20 staff from the Nuisance Call Registry do now
:10:16. > :10:18.work for her, but they have been retrained. She says that any claims
:10:19. > :10:23.made about the Telephone Preference Service are not the views of her new
:10:24. > :10:29.company. And as for Mr Hayes, well, we have had absolutely no response
:10:30. > :10:32.to our letters and e-mails. It's not clear either where exactly he is,
:10:33. > :10:53.but we have uncovered a recent phone number for him. So let's give that a
:10:54. > :11:00.try. No answers on that either. So if you know where Matthew Hayes is,
:11:01. > :11:03.we'd love to hear from you. Now, do you remember a few weeks ago we
:11:04. > :11:07.featured 28-year-old Mario Quiniones from Chile, who paid ?800 for a
:11:08. > :11:10.student flat in Newport, only to discover he'd been conned? Mario had
:11:11. > :11:14.booked and paid for his accommodation on-line before
:11:15. > :11:22.travelling to Wales to study. When he arrived, he found the flat he'd
:11:23. > :11:26.paid for didn't exist. However there is now some great news. Mario,
:11:27. > :11:31.what's happened? A viewer of the show saw what happened to me and the
:11:32. > :11:46.scam and a kind person has come forward to offer me the money. Do we
:11:47. > :11:49.know who it was? No. It's someone who has visited Chile in the past.
:11:50. > :12:06.They had been well looked after by the family they stayed with in Chile
:12:07. > :12:11.and wanted to put things right. Thank you very much to this
:12:12. > :12:14.anonymous person. Still to come on tonight's programme: We're putting
:12:15. > :12:18.parcel delivery companies to the test after one viewer's goods were
:12:19. > :12:21.badly damaged. I've just had to pay out ?1,100 for a brand new laptop
:12:22. > :12:26.and you're offering me ?12.49. I was like, that's ridiculous. ?WHITE If,
:12:27. > :12:30.like me, you really struggle to decide what to buy your friends and
:12:31. > :12:33.family for Christmas, a hamper might seem like a great idea. But as
:12:34. > :12:35.Lucy's been finding out, you could be paying over the odds for the
:12:36. > :12:49.convenience. Well, it's not that long to go now
:12:50. > :12:55.and these Christmas trees will soon be in our homes and that means one
:12:56. > :13:02.thing for me. I've still got a long list of presents to get! But with so
:13:03. > :13:06.much on offer, it can be hard to choose. What do you get those people
:13:07. > :13:10.who are difficult to buy for? Lots to get. Nothing says Christmas to me
:13:11. > :13:15.more than all the amazing food that's around. Little Christmas
:13:16. > :13:20.pudding, got to have a bit of chocolate and some pickle. So a food
:13:21. > :13:24.hamper seems like the perfect choice. But are we getting value for
:13:25. > :13:30.our money? Are pre-packaged Christmas hampers really worth what
:13:31. > :13:33.we pay for them? This ?20,000 hamper from Harrods may be out of most
:13:34. > :13:40.people's price range but there are many more to choose from on the high
:13:41. > :13:43.street. So we chose two high end supermarkets, Marks Spencer and
:13:44. > :13:47.Waitrose, to see exactly what was in their hampers. The Christmas
:13:48. > :13:56.selection hamper from Marks Spencer looks very tempting. At
:13:57. > :14:02.?100, they say it's the ideal hamper to delight any family at Christmas.
:14:03. > :14:09.The Waitrose festive sparkle hamper is also ?100. They say it's bursting
:14:10. > :14:13.with delicious treats. They're certainly popular with some people.
:14:14. > :14:21.It just sums up Christmas doesn't it? It's a good little treat. You
:14:22. > :14:36.can have sweets, whatever. A little gift, it's nice. Did you like it? I
:14:37. > :14:41.wouldn't ask for one again. Why not? I didn't use it. I gave my dad one
:14:42. > :14:44.once. A cheese one. Cheese and biscuits and relish and stuff. Did
:14:45. > :14:47.your dad like it? Yes. All very Christmassy. But how much are the
:14:48. > :14:51.contents of those hampers actually worth? We decided to do some
:14:52. > :14:54.shopping of our own. We bought the hamper items from Marks Spencer
:14:55. > :14:57.and Waitrose. If products weren't available, we asked customer
:14:58. > :15:04.services what a suitable substitute would be. Then we added up exactly
:15:05. > :15:10.what they cost. We bought the entire contents of the Marks Spencer ?100
:15:11. > :15:17.hamper for just ?53. That's almost half the price. There were 13 items
:15:18. > :15:21.inside. The cheapest was the Christmas tea at just ?1.59 and the
:15:22. > :15:30.most expensive was the wine at ?8.00. And Waitrose fare even worse.
:15:31. > :15:40.The mark up on their hamper is more than half the true cost of the items
:15:41. > :15:43.in their ?100 hamper at ?43.10. The Waitrose hamper had 11 items inside,
:15:44. > :15:54.ranging from ?1.85 for the camembert to almost ?10.50 for the wine. So
:15:55. > :15:57.are the stores charging us ?50 for a pretty basket and wrapping? We
:15:58. > :16:00.bought these two empty hampers on line for around ?8.000 each. So why
:16:01. > :16:04.are people willing to pay these prices? I think one of the first
:16:05. > :16:10.things is quality, so they think it's of higher quality as opposed to
:16:11. > :16:13.other products. I also think that they are trying to get across that
:16:14. > :16:16.they have the ability to purchase something quite expensive and
:16:17. > :16:20.therefore also that they are showing a caring side, that they are
:16:21. > :16:27.prepared to spend quite a lot of money on someone they care for. But
:16:28. > :16:30.you don't need to spend a fortune to impress your loved ones. If you're
:16:31. > :16:35.looking for Christmas ideas, here's one cut price solution. We made this
:16:36. > :16:41.Christmas hamper complete with wine, chocolates, biscuits, Christmas cake
:16:42. > :16:50.and the basket itself for under ?25. Bargain! So what have the companies
:16:51. > :16:53.got to say? Waitrose have told us thier hampers offer good value for
:16:54. > :16:56.money and are popular with customers. The price reflects the
:16:57. > :16:59.effort they put into selecting, packing and presenting products, as
:17:00. > :17:04.well as the cost of the hamper or box. And Marks and Spencer, well,
:17:05. > :17:07.they say their hampers and gifts are ideal for customers who don't have
:17:08. > :17:12.time to shop. They're put together by hand and delivered to the door.
:17:13. > :17:15.Now if you do decide to put your own chrsitmas hamper together you might
:17:16. > :17:18.well decide to include some figs or dates. But public analyst Alastair
:17:19. > :17:24.Low, you've got some bad news for us about these classic Christmas
:17:25. > :17:26.treats? What's going on? Cardiff Council's Regulatory
:17:27. > :17:30.Services have been busy testing dates and figs from all over the
:17:31. > :17:36.shops in the city. Dates and figs like these. I've looked at 3,500
:17:37. > :17:40.dates and figs and about 60% of the dates we've actually sampled have
:17:41. > :17:47.been infested and about 75% of the fig samples have been infested
:17:48. > :17:53.aswell. I have to say, it sounds absolutely disgusting. What kinds of
:17:54. > :17:58.insects are we talking about? Ive got a couple of examples here. We've
:17:59. > :18:03.got a larva here. Sometimes they're the same colour as the fruit inside.
:18:04. > :18:11.We have a Saw Tooth Green Beetle here. I've cut some fruit open and
:18:12. > :18:20.Ive had as many as five escape live! Dried fruit beetle here. This little
:18:21. > :18:23.chappy here as well. You've looked at samples across Cardiff, but are
:18:24. > :18:30.you concerned this might be a problem across Wales? We dont know
:18:31. > :18:34.how far across Wales this will be. If it;s present in a large city then
:18:35. > :18:37.those types of shops appear all over you know so its certainly something
:18:38. > :18:42.to consider. Obviously you dont want to consume one of these. You say its
:18:43. > :18:46.unsafe but what should people do? My advice would be to cut fruits such
:18:47. > :18:50.as these open, have a look, the difference being the tell tale
:18:51. > :18:55.signs. This being a fruit with no infestation, and this is a fruit
:18:56. > :18:58.with obvious infestation. If you do find fruit like this, please contact
:18:59. > :19:02.your local Trading Standards Dept because they're here with the Public
:19:03. > :19:07.Analyst Lab to protect you as citizens from such foods. The sooner
:19:08. > :19:26.we know about infested foods on the shelves then the sooner we can deal
:19:27. > :19:29.with it. Alastair, thank you. Earlier in the programme we heard
:19:30. > :19:32.about the Nuisance Call Registry, who were offering to get rid of
:19:33. > :19:36.those tiresome nuisance calls, all for a one off fee of ?42.
:19:37. > :19:40.We've also been hearing from viewers who have been sold a gadget which
:19:41. > :19:43.they can plug into the phone to block nuisance calls. There are
:19:44. > :19:45.several companies selling different versions, but Kay White from
:19:46. > :19:53.Abergavenny certainly isn't happy with hers.
:19:54. > :19:56.She bought her call blocking device in the hope it would stop the
:19:57. > :20:01.nuisance calls she was getting from all kinds of companies I thought it
:20:02. > :20:06.was a good idea, give me a bit of peace, you're afriad to switch the
:20:07. > :20:09.phone off in case it's family. But it didn't work, she's still
:20:10. > :20:16.getting calls from those overseas call centres.
:20:17. > :20:19.I thought I was paying for a lot more than I was getting, I wasn't
:20:20. > :20:36.getting satisfaction from it so I wasn't very happy with the thing.
:20:37. > :20:39.I'm joined by David Hickson from the Fair Telecoms Campaign. Are there
:20:40. > :20:43.any gadgets it's worth investing in? Some of them are very good but those
:20:44. > :20:45.are the more expensive ones. Unfortunately the cheaper more
:20:46. > :20:49.available ones can offer do little good in stopping nuisance calls, and
:20:50. > :20:55.often stop calls you want to receive. -- often do. And thats
:20:56. > :20:57.where youve got to be very, very careful.
:20:58. > :20:59.And companies who offer to stop all of these calls, are they all
:21:00. > :21:03.misleading? YELLOW Theyre trying to encourage
:21:04. > :21:07.you to sign up and may give you some hope, but Im afraid its a very vain
:21:08. > :21:11.hope. To stop all of the calls, alot of work is needed to get on top of
:21:12. > :21:15.this problem and seriously stop these people doing it.
:21:16. > :21:22.So talk us through what we can do to stop these calls.
:21:23. > :21:26.The first thing to do is to not allow yourself to get more concerned
:21:27. > :21:30.by them than you need to. Keep calm, remember its your home, nobody has
:21:31. > :21:34.invaded it. Dont get too upset about it. Keep control of your telephone
:21:35. > :21:37.and put it down if you don want to speak to someone. What needs to be
:21:38. > :21:41.done to stop cold-calling? What we have to do is focus most heavily on
:21:42. > :21:44.the areas where most of them are coming from. It is the PPI claims
:21:45. > :21:49.the "ambulance chasing" companies. It is these sorts of people. If we
:21:50. > :21:52.stop them being able to use the info generated by tele-marketing, that
:21:53. > :21:54.would cut off the whole over-seas operation where people are just
:21:55. > :21:59.gathering leads and sending them on. If we got strong in that area, that
:22:00. > :22:02.would be far more effective than the present methods that are being used
:22:03. > :22:06.and it would just cut their income off at a stroke. David thank you
:22:07. > :22:09.very much. Now, who do you trust to deliver
:22:10. > :22:13.your parcels safely? Before you get out the brown paper and string,
:22:14. > :22:21.we've been testing out some courier companies for you.
:22:22. > :22:27.Yes, it's nearly that time of year again. I hate wrapping presents, but
:22:28. > :22:37.would you believe it, we sent almost a billion parcels in the UK last
:22:38. > :22:44.year. And we also spent a massive ?78 billion buying presents for our
:22:45. > :22:47.loved ones online. So it's no wonder a brand new breed of delivery
:22:48. > :22:50.business is emerging. Websites that offer you a choice of available
:22:51. > :22:56.parcel courier services promising to find you the best deal. It is a bit
:22:57. > :23:02.like using a comparison site to buy your holiday or your car insurance.
:23:03. > :23:05.The websites buy courier deals cheaply, you search through and find
:23:06. > :23:16.the one you want. But do they work? Are they reliable? We decided to do
:23:17. > :23:20.our own Christmas Courier Challenge. Now I think Rachel would like these.
:23:21. > :23:23.I'm going to pack them carefully, exactly the same and send them off
:23:24. > :23:30.to her at home in Pembrokeshire. I'm using six popular third party
:23:31. > :23:34.courier websites. Should look great on her Christmas tree.
:23:35. > :23:37.We booked for the parcels to be sent next day delivery with different
:23:38. > :23:44.couriers through the websites. All of the couriers turned up to collect
:23:45. > :23:50.the parcels, So far so good. But Lucy has been in Llandudno to meet a
:23:51. > :23:54.student who isn't so happy. I went to meet Katie O Rourke who
:23:55. > :23:56.used "Parcel Monkey" last winter to send her laptop to her Uncle in
:23:57. > :24:00.Durham to be mended. CYAN My relatives company have used
:24:01. > :24:03.parcel Monkey in the past, he was like we've used them, they're
:24:04. > :24:08.cheaper than the Royal Mail so use these and they do next day delivery
:24:09. > :24:13.so we can mend it asap and send it back to you asap. ?NEWLINE Katie
:24:14. > :24:17.relies on her laptop so she arranged the next day delivery. The following
:24:18. > :24:20.day the couriers left a slip at her uncle's house saying they'd
:24:21. > :24:24.attempted delivery. He assumed the parcel was at a nearby depot, but it
:24:25. > :24:29.wasn't. I got a phone call that evening he
:24:30. > :24:32.said it wasn't at the depot and he'd actually discovered it in his back
:24:33. > :24:35.garden underneath his bbq when they'd had snow..and that was the
:24:36. > :24:38.following day so it had been left in the snow overnight. It was totally
:24:39. > :24:48.broken, it wouldn't charge it wouldn't do anything.
:24:49. > :24:50.The laptop had been listed on Parcel Monkeys restricted items, but Katie
:24:51. > :24:56.had paid something called Carriage Guarantee insurance. Surely that
:24:57. > :25:03.would mean something? They said as it's a restricted item
:25:04. > :25:07.we accept no responsibility. Well I had paid extra money can you at
:25:08. > :25:15.least tell me why it wasn't looked after. They basically offered me
:25:16. > :25:19.?12.49 for the insurance. I have had to pay out ?1,100 on a new laptop
:25:20. > :25:33.and you're offering me ?12.49, ridiculous, I just felt really
:25:34. > :25:37.insulted. But what about my Christmas presents
:25:38. > :25:40.for Rachel? Did the six different websites we used manage to get the
:25:41. > :25:47.couriers to deliver the parcels safely and on time? Well she did
:25:48. > :25:50.have to wait,but not too long. The six online companies all used
:25:51. > :25:57.different couriers to get my presents to Rachel.
:25:58. > :26:04.And there was no problem with these three Parcelmonkey, Parcel2go and
:26:05. > :26:07.myparceldelivery.com. They arrived safely, and if Rachel wasn't in they
:26:08. > :26:11.left a card to explain that they'd left her lovely gift with a
:26:12. > :26:17.neighbour. As for the other three, well, they didn't do so well.
:26:18. > :26:20.I wasn't in when the first troublesome parcel arrived.
:26:21. > :26:23.Just got back from the hairdressers and its half past one, my neighbour
:26:24. > :26:27.came bounding across because he had a parcel for me this one is from
:26:28. > :26:35.Ipostparcels, but black mark cos they didn't put a card in the box.
:26:36. > :26:39.Next was collectmyparcel.com. Back again, but the slightly weird
:26:40. > :26:48.thing was it wasn't in the post box it was just in the loose. Maybe the
:26:49. > :26:56.courier driver likes a game of hide and seek? And the couriers for
:26:57. > :26:59.Interparcel.com didn't even take my parcel to my neighbour. There was a
:27:00. > :27:14.parcel sitting, sneaking by when I havent been out. The partial sitting
:27:15. > :27:18.on top of my post box, it is a good stroppy burglar did not come by.
:27:19. > :27:21.So a mixed bag then. Three perfect deliveries and three that weren't so
:27:22. > :27:23.good. Maybe I'll leave it to Father Christmas to deliver the parcels
:27:24. > :27:26.next time! And what have Ipost parcels,
:27:27. > :27:28.Collectmyparcel and Interparcel got to say abou their less than
:27:29. > :27:35.satisfactory delivery of our parcels? I-post say their driver
:27:36. > :27:37.genuinely forgot to put a card through the Rachel's door and
:27:38. > :27:42.'corrective measures' have been issued. Collectmyparcel says they
:27:43. > :27:45.can't comment as they are investigating, but the timely and
:27:46. > :27:50.secure delivery of parcels is a top priority for them. And Interparcel?
:27:51. > :27:55.They say that investigations are still ongoing, and appropriate
:27:56. > :27:59.action will be taken. But there is some good news for student Katie,
:28:00. > :28:02.Parcel Monkey is going to refund her ?750 to cover the cost of her
:28:03. > :28:10.computer, and the delivery costs. A great result.
:28:11. > :28:14.Coming up on next week's programme: Are parking spaces getting smaller?
:28:15. > :28:21.Lucy's behind the wheel finding out why it's sometime such a struggle.
:28:22. > :28:27.If there's anything you'd like us to investigate - then get in touch
:28:28. > :28:31.straightaway on 03703 334 334. The lines are open now, we're waiting
:28:32. > :28:33.for your calls. Or you can e-mail us - xray@bbc.co.uk. We'll see you next
:28:34. > :28:39.week. Bye.