Episode 14

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:00:00. > :00:13.Have you been ripped off or short-changed? We are here to fight

:00:14. > :00:19.for your rights. Spotting the latest scams and making sure you make the

:00:20. > :00:24.most of your money. ?1,000 a go, that's a lot of money for a small

:00:25. > :00:47.business. Exposing the rouges and confronting the conmen. We are here

:00:48. > :00:51.to help you fight back. In the countryside the internet is vital

:00:52. > :00:55.for keeping in touch but one company is failing to provide a service.

:00:56. > :01:03.It's proving somewhat frustrating to not have it for days on end in some

:01:04. > :01:10.cases. Why are these families living on a Redrow estate too afraid to let

:01:11. > :01:14.children out to play? And, colds, don't you just hate them? Does

:01:15. > :01:21.vitamin C stop you from catching one? And do you have a favourite

:01:22. > :01:29.cold remedy? We will find out what works and what doesn't. First

:01:30. > :01:33.tonight, reliable fast broadband - it's something that those of who

:01:34. > :01:36.live in towns and cities take for granted. But if you live in the

:01:37. > :01:40.country it's a different story. In areas like rural Carmarthenshire a

:01:41. > :01:42.lot of public money's being spent to improve broadband but customers

:01:43. > :01:46.aren't seeing the benefits, as Rachel's been finding out Sending

:01:47. > :01:49.emails, updating your social media profile, downloading the latest

:01:50. > :01:54.chart hits, these days we all expect to be able to do it at the touch of

:01:55. > :02:03.a button. That is unless you live here. Because this is just one of a

:02:04. > :02:06.number of broadband not-spots - an area where you can't get the

:02:07. > :02:12.broadband speeds needed to do even the simplest things online. Across

:02:13. > :02:15.the country there are rural communities that can't get the

:02:16. > :02:21.broadband speeds many of us now take for granted. Andy Ryan from

:02:22. > :02:25.Rhydcymerau in Carmarthenshire may live in a stunning location but when

:02:26. > :02:34.it comes to technology it has its drawbacks. No mobile phone signal,

:02:35. > :02:42.no terrestrial TV so we have a problem of isolation. One of the

:02:43. > :02:45.things that makes him feel even more isolated is the slow broadband. But

:02:46. > :02:51.in 2012 Andy finally thought he'd found the answer to his problem. The

:02:52. > :02:56.Welsh Government's Broadband Support Scheme. He could apply for a grant

:02:57. > :03:04.of ?1,000 for new equipment which would allow him to connect to a fast

:03:05. > :03:08.broadband service. It seemed ideal. But if you were successful you

:03:09. > :03:11.wouldn't see the money personally. Instead it would go straight to the

:03:12. > :03:23.company offering the service in your area. For Andy that was IT firm,

:03:24. > :03:27.ResQnet in Crosshands. With a thousand customers across West Wales

:03:28. > :03:31.this IT company seemed like it knew what it was doing and it was making

:03:32. > :03:34.some pretty big claims, boasting on its website that its able to use

:03:35. > :03:37.wireless broadband to deliver speeds of up to 100 megabits per second. In

:03:38. > :03:41.the broadband world that's classed as superfast - quick enough to

:03:42. > :03:51.download a full length feature film in HD in about five minutes. Andy

:03:52. > :03:54.signed up and for ?24 a month he was finally getting the broadband speeds

:03:55. > :04:00.he and his wife Jenny needed to keep in touch with their loved ones.

:04:01. > :04:04.We've a daughter in Falkland, she's a teacher and she's been there now

:04:05. > :04:08.for just over three years and most of the communication with her is

:04:09. > :04:16.done by email and we do face-to-face with one of our children who lives

:04:17. > :04:17.near Stroud. But this summer things suddenly started to slow down before

:04:18. > :04:31.eventually coming to a standstill. You can't answer an e-mail when the

:04:32. > :04:34.internet doesnt work and you go away and dig the garden or whatever and

:04:35. > :04:39.then come back two or three hours later and it still doesn't work. And

:04:40. > :04:42.you've been paying all this time, of course, even though youre not

:04:43. > :04:45.getting the service? I have received, over the telephone, an

:04:46. > :04:56.assurance that I will get a refund and that was about two weeks ago. I

:04:57. > :04:59.haven't received any refund yet. Andy isnt the only ResQnet customer

:05:00. > :05:06.who has been dragged back into a not-spot. Unable to get any useful

:05:07. > :05:09.answers from the company they started taking to social media to

:05:10. > :05:16.vent their frustration while some decided to take the problem all the

:05:17. > :05:18.way to Cardiff Bay. I'm getting constituents contacting me telling

:05:19. > :05:24.me they're not getting the provision. It collapsed at one point

:05:25. > :05:28.during the summer and after that there were problems in terms of

:05:29. > :05:33.providers. One constituent told me that she had a provision her parents

:05:34. > :05:42.who lived next door had a provision. When they were on the service she

:05:43. > :05:44.couldn't get the service. There are questions tonight over a

:05:45. > :05:49.company that's received taxpayers' money. And as the problems made

:05:50. > :05:52.national news the Welsh Government started to act, suspending any

:05:53. > :06:00.further grants to the company until they could show they were sorting

:06:01. > :06:03.things out. So with the powers that be now involved, surely ResQnet's

:06:04. > :06:09.customers could relax, safe in the knowledge that their broadband would

:06:10. > :06:16.soon be back up to speed. Not exactly. Many customers are still

:06:17. > :06:21.having problems. And others, who'd like to join the scheme, are stuck

:06:22. > :06:24.in limbo. Karen Ardouin from Llanwrda is trying to run an online

:06:25. > :06:33.tutoring business and desperately needs faster broadband. She applied

:06:34. > :06:36.to join the scheme back in August. They told me it would take a month

:06:37. > :06:39.from beginning to end from the application that went into the Welsh

:06:40. > :06:44.Government to the actual installation. In October Karen

:06:45. > :06:48.finally heard she'd been approved, there was just one major catch, the

:06:49. > :06:56.Government had suspended all funding to ResQNet. They said to me I was

:06:57. > :07:05.free to go with another provider or I could pay myself to go with ResQ.

:07:06. > :07:08.And I looked into other providers and it didn't take me long to

:07:09. > :07:12.realise that there are no other providers for fast speed broadband

:07:13. > :07:16.in this area. So the other option then was to pay yourself. Is that a

:07:17. > :07:31.possibility? No, absolutely not. It's ?1,000 a go. You know that's a

:07:32. > :07:35.lot of money. More than ?4 million of public money has been spent on

:07:36. > :07:38.the Broadband Support Scheme with almost ?900,000 alone being handed

:07:39. > :07:41.out to ResQnet. But what has the Government actually done to make

:07:42. > :07:49.sure these firms who've received the cash are actually up to the job?

:07:50. > :07:52.Absolutely nothing. They've told us it's up to the customer to make sure

:07:53. > :07:58.the company they choose can deliver the service. I'm just amazed at how

:07:59. > :08:02.they've dealt with this and during that time Ive been trying to run the

:08:03. > :08:08.business with one hand tied behind my back really. And so far that

:08:09. > :08:16.approach has left dozens of people, including Karen and Andy, off the

:08:17. > :08:20.grid and out of pocket. Well, we asked the Welsh Government

:08:21. > :08:27.to come and explain why ResQNet has received so much of our money. But

:08:28. > :08:31.they refused to speak to us. They say they are now working with the

:08:32. > :08:34.company - who won't be getting any more funding until the problems are

:08:35. > :08:38.sorted. And ResQNet? Well, they did agree to talk to us but then changed

:08:39. > :08:41.their minds. They've told us it was the rise in demand for fast

:08:42. > :08:45.broadband from their customers that led to the problems Andy and his

:08:46. > :08:50.wife experienced. But they will now be giving them a refund. But they

:08:51. > :08:56.can't help Karen because the Welsh Gevernment has suspended their

:08:57. > :09:00.funding. All a bit of a mess really. Still to come on tonight's

:09:01. > :09:06.programme: car parking - have you felt the squeeze? Basically wherever

:09:07. > :09:13.you stop the size of a car parking space is very small. We put Lucy's

:09:14. > :09:16.parking to the test. Now it's that time of year - and if

:09:17. > :09:20.you haven't already caught one chances are you are thinking about

:09:21. > :09:28.how to avoid one. We're talking colds and there are plenty of them

:09:29. > :09:32.about. But what's the best way to prevent them and deal with them? In

:09:33. > :09:35.a moment we'll be putting people here in Caerphilly to the test, but

:09:36. > :09:39.the man with all the answers is Professor Ron Eccles from the Common

:09:40. > :09:47.Cold Centre. There are plenty of products out there and lots of

:09:48. > :09:49.myths, as well. I think we're overwhelmed with products and

:09:50. > :09:53.information and it's very difficult for people to make a choice when

:09:54. > :09:56.coming to thinking about treating or preventing a cold. You're going to

:09:57. > :10:00.be helping us to find out exactly what works and what doesn't. Hang on

:10:01. > :10:08.to your hankies, it's time for my Great Cold Quiz! Vitamin C can help

:10:09. > :10:13.prevent a cold - True or False? True. You think it's true? Why do

:10:14. > :10:17.you think that? I don't know. Whenever I come down with a cold I

:10:18. > :10:21.drink loads of orange juice and it tends to get rid of it. True. You

:10:22. > :10:25.think that's true? Do you take vitamin C to prevent a cold? No,

:10:26. > :10:28.because I eat fruit. You're meant to have orange juice, aren't you, when

:10:29. > :10:32.you're ill and things like that. What about any vitamins that are

:10:33. > :10:36.meant to stop you getting a cold. Zinc, isn't that good for you as

:10:37. > :10:41.well? Do you eat onions, garlic. Do you think that'll do the trick.

:10:42. > :10:47.Yeah, I eat a lot of garlic. So is the answer true or false, Professor

:10:48. > :10:50.Eccles? The answer is false. Vitamin C will not prevent you from getting

:10:51. > :10:54.a cold. There's a little bit of evidence that it may shorten the

:10:55. > :11:03.duration or reduce the severity of symptoms. Similarly with Zinc. But,

:11:04. > :11:06.in general, we get enough of these in our diets so you're probably

:11:07. > :11:07.wasting your money supplementing your diets with vitamin c and

:11:08. > :11:26.supplementing with zinc. Garlic and onions do have

:11:27. > :11:29.anti-bacterial, anti-viral, anti-fungal activity and

:11:30. > :11:32.traditionally they are used to treat colds. Some clinical trials support

:11:33. > :11:36.that, some do not. So I think they're worth a try, particularly if

:11:37. > :11:40.you like a lot of garlic. Really good advice and there'll be more

:11:41. > :11:42.from my great cold quiz later in the programme.

:11:43. > :11:44.Before that, Rhod's been to a new development in Merthyr Tydfil where

:11:45. > :11:46.home owners are worried about safety.

:11:47. > :11:50.When Paul and Lucie Jones bought their brand new home just over a

:11:51. > :11:55.year ago they thought it would be an ideal place to bring up their

:11:56. > :11:57.three-year-old daughter, Millie. It's what we always wanted,

:11:58. > :12:02.somewhere safe, nice big garden, quiet area and we just fell in love

:12:03. > :12:05.with the place. They believed a stream shown running next to their

:12:06. > :12:11.property on the developers plans would be an attractive feature. They

:12:12. > :12:16.sort of emphasised that it would be a nice green area and that it would

:12:17. > :12:20.be safe and that it would be fenced off and the quiet side of it where

:12:21. > :12:24.Millie could go out and play and feel safe in the area really. But

:12:25. > :12:31.the stream turned out to be a steep sided gully. And they were amazed to

:12:32. > :12:35.see there was only a low rail on one side and no fence at all on the

:12:36. > :12:39.other. Anybody, even an adult, could fall in and it would be pretty

:12:40. > :12:46.difficult to get out to be honest with you. Paul and Lucie had

:12:47. > :12:53.imagined that as she grew up little Millie would play outside on the

:12:54. > :12:58.estate with her friends. We can't allow Millie to go out on her own,

:12:59. > :13:01.not even to play on her bike purely because there is the potential to

:13:02. > :13:06.fall into the culvert and it's the same with every other child, really.

:13:07. > :13:10.Paul knows danger when he sees it, he's a firefighter. The stream may

:13:11. > :13:17.look peaceful now but it's a different story when it rains

:13:18. > :13:21.heavily. These are the photos that I have taken when the stream is in

:13:22. > :13:25.full flood. It's powerful, isn't it, all that water? The depth of this

:13:26. > :13:31.water, there has got to be about five foot. We have photos of two

:13:32. > :13:37.lads leaning over the railings looking into the water. Gosh. And

:13:38. > :13:41.that's the thing, at that age, they have no idea of the dangers. At that

:13:42. > :13:52.age you are going to investidate and have a play. In their new home

:13:53. > :13:55.opposite the gulley, Dai Samuel and his wife Becky are also worried as

:13:56. > :13:59.they've just started a family. There's so many young children here

:14:00. > :14:02.many of them newborns or toddlers so within two or three years, the

:14:03. > :14:06.problem will be even bigger because there will be so many children round

:14:07. > :14:09.the estate. And what confuses the residents even more is that Redrow

:14:10. > :14:21.have built a fence around the stream at the other end of the estate.

:14:22. > :14:24.Bizzare, it seems like there is one rule for one culvert and one for

:14:25. > :14:27.another. Dai and Paul have been talking and writing to the site

:14:28. > :14:30.developers - Redrow - for months demanding they make the stream safer

:14:31. > :14:34.but with no success. They eventually got a letter saying this met all

:14:35. > :14:37.planning, highway safety and flood prevention regulations and nothing

:14:38. > :14:41.else was going to be done. I'm a doctor, Paul is a fireman. We see

:14:42. > :14:44.the outcomes of these problems and these accidents every day in work,

:14:45. > :14:47.so I think they were genuine concerns and you would think for

:14:48. > :14:51.that anyone who was building these houses would also see that as a

:14:52. > :14:54.genuine concern if they were living here as well, but that obviously

:14:55. > :14:58.wasn't the case. So, fed up with the lack of action, Paul asked X-ray to

:14:59. > :15:01.investigate. We contacted Redrow and spoke on the phone to their managing

:15:02. > :15:05.director. And guess what? The day after we did that, contractors

:15:06. > :15:13.arrived to put up a new fence around the stream. I honestly thought the

:15:14. > :15:15.problem could have been solved with negotiation and goodwill from the

:15:16. > :15:25.developer, but obviously not. I'm glad X-ray have got involved and

:15:26. > :15:30.sorted the problem out. It's been a long process really. It's been three

:15:31. > :15:34.of four months now of constant talking and letters just to get a

:15:35. > :15:37.fence put up for peace of mind but great result and really pleased. But

:15:38. > :15:40.shouldn't this fence have been built before any families moved into the

:15:41. > :15:48.estate? We asked chartered surveyor Tim Davies to come and give us his

:15:49. > :15:52.opinion. Places like this are a magnet for small children and the

:15:53. > :15:56.developer owes a duty of care to the residents of the estate and a fence

:15:57. > :16:00.like this should have been put up from day one.

:16:01. > :16:04.Well, I've come to Redrow's HQ. Let's see what they've got to say

:16:05. > :16:07.for themselves. Why didn't you put a fence around the stream when you

:16:08. > :16:11.first built the estate? Well, quite honestly, it wasn't a requirement.

:16:12. > :16:14.But to go back to first principles, we, as a developer, don't want to

:16:15. > :16:17.introduce things that might be perceived as dangerous onto our

:16:18. > :16:20.developments, and it was always our intention to pipe the watercourse

:16:21. > :16:24.throughout the whole of the development. Unfortunately,

:16:25. > :16:30.Environment Agency policy insists that as much of the water course

:16:31. > :16:36.remains as open as possible. Which is why we've had the situation we've

:16:37. > :16:40.had up until recently. Merthyr Council insisted that we kept it

:16:41. > :16:43.open in order for them to adopt it and to get access to maintain that

:16:44. > :16:47.area. It's obviously dangerous, did you not feel a duty of care towards

:16:48. > :16:51.the families and the young children that are living right by that

:16:52. > :16:54.stream? I think it's all down to perception and I think things have

:16:55. > :16:58.changed. That piece of water course has been in situ for about 18 months

:16:59. > :17:04.and we've not had any complaints. It's only very recently that two

:17:05. > :17:08.residents have complained. Having said that, two complaints is two too

:17:09. > :17:12.many, and I think at the time we should have taken the pragmatic

:17:13. > :17:15.view, which is what we've done now, and fenced off the offending area.

:17:16. > :17:18.What has changed, as you know, with the heavy rainfall recently, what

:17:19. > :17:21.was a stream has become a torrent. You did fence the other end of the

:17:22. > :17:26.stream, why not just fence them both? That was inherent in the

:17:27. > :17:31.design and that was what was accepted by the council, with a need

:17:32. > :17:35.to gain access to the top part. However, I am pleased to tell you

:17:36. > :17:38.that following discussions yesterday Merthyr are more than willing to

:17:39. > :17:45.adopt the stream now with the fence that we have put up there in place.

:17:46. > :17:49.Thank you very much. Earlier we found out what works and what

:17:50. > :17:53.doesn't when it comes to preventing a common cold. It's back to our

:17:54. > :17:59.great cold quiz now to find out what works when it comes to getting

:18:00. > :18:07.better. Question number two: An all in one remedy is the best way to

:18:08. > :18:12.relieve symptoms? True or false? I would probably say false. Why false?

:18:13. > :18:20.Well, all in one cold remedies are a lot of suingers in them, sugars in

:18:21. > :18:24.them, I think. All you really need is paracetamol. You think it's true.

:18:25. > :18:30.It's got everything in it. I would say true. Is that what you take? It

:18:31. > :18:38.does the trick. Yeah. Let's get the answer from our expert Professor Ron

:18:39. > :18:46.Eccles. He should know, what true or false? It's a bit of each. Most of

:18:47. > :18:51.the multisymptom ones are a base of paracetamol and other ingredients.

:18:52. > :18:57.They will work just as well and cheaply. They won't unblock the

:18:58. > :19:00.nose? I would recommend a nasal spray, they're more effective than

:19:01. > :19:06.tablets and will decongest your nose for up to ten hours. Our final

:19:07. > :19:12.question: A nice hot toddy, hot water, lemon, honey, a bit of whisky

:19:13. > :19:20.can make you feel better? True or false? True. True. Do you have a hot

:19:21. > :19:23.toddy for a cold? Sometimes, yes. I think probably tea or something like

:19:24. > :19:30.that is probably better for you. Would you all have a hot toddy if

:19:31. > :19:39.you are feeling poorly? Yes. Let's get the definitive answer from our

:19:40. > :19:55.expert. True. Why? Well, a hot drink is particularly beneficial because

:19:56. > :20:04.it promotes salivation and mucus secretion. The tease That's why

:20:05. > :20:08.honey and lemon are one of the more traditional drinks. We have tested

:20:09. > :20:18.hot cordials, they're effective. A lot of people like to put whisky in

:20:19. > :20:21.or other alcohol. Be careful when mixing it with tablets and also be

:20:22. > :20:25.careful not to overdo it because alcohol will block up your nose

:20:26. > :20:30.particularly at night time. Feed a cold, starve a fever is that true or

:20:31. > :20:36.false? I would say true but probably the real meaning of the saying is

:20:37. > :20:43.field a cold, to stave or prevent a favour. -- a fever. Thank you. Now

:20:44. > :20:51.one of the great things about working on X-ray is the e-mails and

:20:52. > :20:55.phone calls we get from you. One interesting question, are parking

:20:56. > :21:00.spaces getting smaller? Now don't teller I said so but Lucy's parking

:21:01. > :21:07.isn't the best. Who better to put parking spaces to the test? .

:21:08. > :21:16.There was a time when car parks were the place to be, the perfect

:21:17. > :21:22.location to show off your new automobile.

:21:23. > :21:26.But things have definitely changed. Today they're more likely to be

:21:27. > :21:31.places of frustration, as motorists fight to find an empty spot and

:21:32. > :21:38.squeeze their car in without any bumps or scrapes.

:21:39. > :21:47.One person who's noticed the change is Gwenda Raybould from Bridgend. I

:21:48. > :21:51.have sat in my car sometimes watching other people getting in and

:21:52. > :21:55.out of their cars and they do have difficulty the same as I do.

:21:56. > :22:03.Basically, wherever you stop the size of a car parking space is very,

:22:04. > :22:06.very small. Especially if you have parked where there's no one next to

:22:07. > :22:10.you when you began, and then when you come back to the car there's

:22:11. > :22:17.someone there and perhaps they've parked closer than normal. But why

:22:18. > :22:21.has parking your car become such a palaver? Is it that we have become a

:22:22. > :22:29.nation of bad drivers? Or are there other factors coming into play?

:22:30. > :22:39.Motoring expert Tim Shallcross certainly thinks so. Hello, Tim.

:22:40. > :22:41.Hello, Lucy. Wow! That car is fantastic. I can't afford a new

:22:42. > :22:46.country. I have to say it looks a little bit

:22:47. > :22:51.smaller than the cars we are used to seeing today. It is a lot smaller.

:22:52. > :23:00.This was a racing saloon of 60 years ago. The modern equivalent is about

:23:01. > :23:04.18 inches wider, about that much. That parking bay may have been

:23:05. > :23:08.designed for cars of this era. Why are modern cars wider? We want all

:23:09. > :23:15.the entertainment, the sat-nav and technology and all the safety

:23:16. > :23:21.equipment that's put in, airbags all over the place. We tend to have the

:23:22. > :23:25.engine in sideways as well. So they've grown a lot in width.

:23:26. > :23:31.According to Gwenda it's while she's doing the weekly supermarket shop

:23:32. > :23:35.that she really feels the squeeze. You are always conscious you might

:23:36. > :23:38.hit the car next to you and so you are hanging on to the car door and

:23:39. > :23:42.trying to twist your body to get out and it's not a comfortable

:23:43. > :23:48.manoeuvre. Sometimes I will park over two spaces because I find it so

:23:49. > :23:53.difficult to get out of the car. I am going to carry out a little

:23:54. > :24:01.experiment of my own. Plenty of space here at this racetrack.

:24:02. > :24:06.Our team have visited Gwenda's home town and found the supermarkets with

:24:07. > :24:15.the largest and the smallest parking spaces. Tesco had the biggest space

:24:16. > :24:21.measuring 99 inches by 181 inches. And the smallest space was at Aldi,

:24:22. > :24:27.that was a whole ten inches slimmer and five inches shorter.

:24:28. > :24:34.I am going to find out just how difficult it is to get into those

:24:35. > :24:41.spaces in these three cars. First up, it's the smallest of the

:24:42. > :24:45.bunch, the Skoda Fabbia measuring in at 6'2" wide. Surely it shouldn't be

:24:46. > :24:52.too much of a squeeze to get in those spaces?

:24:53. > :24:56.So that wasn't too bad. But they're both pretty tight and this is the

:24:57. > :25:02.smallest car. Next up, it's the medium-sized car.

:25:03. > :25:07.It's going to be a little bit tighter. I am very aware that I am

:25:08. > :25:12.driving a slightly larger car now. I just managed to get into the Tesco

:25:13. > :25:18.spot without any major incidents. Next, let's try the Aldi space. It's

:25:19. > :25:21.only a foot wider than my car. This is definitely feeling much

:25:22. > :25:25.harder than the other space, in fact, I am all over the place!

:25:26. > :25:31.OK. I am in. No, I am not. I am over a cone.

:25:32. > :25:37.Gosh! I am making a right hash of this.

:25:38. > :25:42.Good job that bollard wasn't a car! And now it's time for my toughest

:25:43. > :25:46.challenge so far. Already I am feeling that the size

:25:47. > :25:52.of this car is going to be tricky for me.

:25:53. > :25:57.At 87 inches wide and 185 inches long, this estate car may seem like

:25:58. > :26:01.a beast, but it's actually pretty normal when it comes to today's car

:26:02. > :26:07.market. No, all out of line there.

:26:08. > :26:15.That was difficult enough. Now it's time for an even tighter space.

:26:16. > :26:20.I am aware of the size of this car and I'm about to bump into my first

:26:21. > :26:25.bollard. I am going to have another go and I

:26:26. > :26:30.need to swing around more to the passenger side. There's hardly any

:26:31. > :26:34.room for negotiation on either side. It's literally... See the parking

:26:35. > :26:38.sensors are going off. This one might take a while. While I

:26:39. > :26:46.am trying to straighten up, let's find out what Tim's top tips are for

:26:47. > :26:50.problem-free parking. Reversing into the parking space which is certainly

:26:51. > :26:54.by far the best way because the bit with the steering wheels at the

:26:55. > :26:57.front is the bit that moves sideways as you are negotiating your way into

:26:58. > :27:01.the space, takes a bit of practice but once do you it, it's a much

:27:02. > :27:07.easier way of parking. And Tim reckons that reversing could even

:27:08. > :27:13.save you money. Cold engine, particularly a petrol engine,

:27:14. > :27:17.they're gulping fuel. A hot engine is sipping it. If you do that

:27:18. > :27:21.manoeuvring with the engine hot by reversing into the parking bay, you

:27:22. > :27:25.will use hardly any fuel. If you do that every day to work and back and

:27:26. > :27:29.maybe Saturday and Sunday, that will amount to something like a litre a

:27:30. > :27:35.week of petrol that you could save and at today's prices you are

:27:36. > :27:44.talking 60 or ?70 over a year. Great advice there. In the meantime, I

:27:45. > :27:47.have been struggling. It's no good.

:27:48. > :27:54.I give up! I think this is going to have to do.

:27:55. > :28:00.No wonder our cars's always at the garage! Aldi say in their new stores

:28:01. > :28:04.parking spaces are all a standard measurement. But the spaces are

:28:05. > :28:09.smaller in the Bridgend store as the site was bought off another

:28:10. > :28:12.supermarket in 2006. Tesco say they always aim to provide larger than

:28:13. > :28:16.average spaces. Let us know how the parking is in your area. That's it

:28:17. > :28:22.for this week. Next week we join trading standards

:28:23. > :28:26.as they clamp down on the sale of illegal cigarettes. Yes, they're

:28:27. > :28:32.cheap but you don't know what's inside. If you need our help, pick

:28:33. > :28:43.up the phone now. Lines are open: Or put your details in an e-mail:

:28:44. > :28:51.Remember, we are here to help you. See you next week. Bye.