:00:00. > :00:18.Have you been ripped off, or short-changed? We are here to fight
:00:19. > :00:28.for your rights. We want to make sure you get the most for your
:00:29. > :00:29.money. Exposing the rogues and confronting the conmen, we are here
:00:30. > :00:44.to help you fight back. Meet Ozzy. He's hunting out cheap
:00:45. > :00:53.cigarettes on sale in our corner shops. You don't know what you are
:00:54. > :00:57.smoking, you don't know what is in them. There is no regulation against
:00:58. > :01:03.them where is the tobacco industry are regulated. These are not. We're
:01:04. > :01:07.with the officers clamping down on this illegal trade.
:01:08. > :01:10.Damien Cole's a winner when it comes to rallying but his company's
:01:11. > :01:20.leaving customer feeling like losers. I feel really annoyed that
:01:21. > :01:24.they probably thought the same after I left the shop. Are you planning to
:01:25. > :01:27.beat the Christmas crush on the High Street by shopping online? We'll be
:01:28. > :01:31.telling you what to watch out for when logging on.
:01:32. > :01:36.Now, if you're a smoker, cheap cigarettes may look tempting. But,
:01:37. > :01:39.if you're offered a bargain, how do you know where they've come from
:01:40. > :01:44.and, more importantly, what's in them? Rachel is on the tobacco trail
:01:45. > :01:48.with Cardiff Trading Standards. Thank you for turning up for the
:01:49. > :01:51.briefing today. We have an operation going ahead today in relation to
:01:52. > :01:54.elicit cigarettes. It's early morning and Mike Davies briefs a
:01:55. > :02:02.team of Trading Standards officers and police. They're preparing to hit
:02:03. > :02:08.shops selling illegal tobacco. We have the sniffer dogs with us today
:02:09. > :02:14.in Malaysia to tobacco. They look -- in relation to tobacco. They look
:02:15. > :02:17.for concealed tobacco. The team have been tipped off. They've heard about
:02:18. > :02:26.several shops across Cardiff that have hidden supplies. We are going
:02:27. > :02:29.to the first shop on our list. We have had numerous complaints from
:02:30. > :02:35.the buzz of the public and retail premises regarding the sale of
:02:36. > :02:38.illicit tobacco. To help them in their fight today, they've got Ozzy
:02:39. > :02:43.and Indie, specialist sniffer dogs trained to ignore legal tobacco and
:02:44. > :02:51.seek out hidden stashes. They move fast so the shopkeeper can't hide
:02:52. > :02:55.any illegal supplies. You have any cigarettes other than what is behind
:02:56. > :02:57.the counter? Although the shopkeeper denies selling cheap cigarettes,
:02:58. > :03:07.it's not long before Ozzy smells something suspicious. There is an
:03:08. > :03:15.indication there. And within seconds he's found something. You don't have
:03:16. > :03:20.any cigarettes apart from the ones hidden in the shelf? It's no surpise
:03:21. > :03:27.to the officers for a very good reason. They thought there was a
:03:28. > :03:30.product on a visit before but could not find anything. They did find
:03:31. > :03:33.things this time. There was a selection there. But that's not all.
:03:34. > :03:37.Next, Ozzy smells something else by the till. The stash is well hidden,
:03:38. > :03:46.but easy to reach if you know where to look. That is a handy draw in the
:03:47. > :03:55.top of his tail. You have your Gin Ling, you have your Marlboro, which
:03:56. > :04:06.is imported without duty-paid. You have your Viceroy. They are possibly
:04:07. > :04:10.smuggled cigarettes as well. A nice little draw there. Close to hand
:04:11. > :04:16.when someone wants a pack of cigarettes straight from the tail.
:04:17. > :04:19.-- straight from the till. The illicit white cigarettes Mike is
:04:20. > :04:26.talking about are made abroad, specifically to be smuggled in and
:04:27. > :04:31.sold cheaply in the UK. We have been there before and taken the dogs in
:04:32. > :04:37.before. They indicated the same place but there was nothing in there
:04:38. > :04:42.last time. So it feels good today? Yes. There's no time to pause. The
:04:43. > :04:45.team need to hit the next shop before word gets around. This time,
:04:46. > :04:51.it's sniffer dog Indie who's on the trail. Mike questions the
:04:52. > :05:00.shopkeeper. Weekly have a problem. They are your cigarettes? Yes, they
:05:01. > :05:05.are. You are going to sell them? Then Indie finds some more. Mike
:05:06. > :05:13.thinks these are fakes made in backstreet factories to look like
:05:14. > :05:20.legal cigarettes. What interests me on this occasion is all the
:05:21. > :05:24.cigarette I have added this environment have been counterfeit.
:05:25. > :05:28.Counterfeit of a genuine article. And fake cigarettes are not likely
:05:29. > :05:31.to be made in the most hygienic and controlled conditions. You don't
:05:32. > :05:35.know what you are smoking, what is in them. There is no regulation
:05:36. > :05:40.against them whereas the tobacco industry or a related while the
:05:41. > :05:45.people who make these illegal cigarettes are not regular good at
:05:46. > :05:51.all. You do not know what is in them. It is all happening really
:05:52. > :05:53.fast. One minute, we were talking about these and then there was
:05:54. > :05:59.another indication in the corner there, and this is only the second
:06:00. > :06:03.shop. If we move this out of the way, you
:06:04. > :06:10.can see that there is a small cubbyhole. Again, it is easy access,
:06:11. > :06:13.lots of cigarettes. Among them are bootlegged cigarettes, made legally
:06:14. > :06:16.to be sold in foreign markets but then smuggled back into the UK to be
:06:17. > :06:28.illegally resold, literally from under the counter. There is easy
:06:29. > :06:33.access for the shopkeeper to hand the products to the consumer. They
:06:34. > :06:38.are specifically coming in to ask for a type of cigarette or they will
:06:39. > :06:43.ask for, I don't know whether there is secret words or anything. They
:06:44. > :06:50.come in for Jeep cigarettes. If we had not had the dogs with us today,
:06:51. > :06:54.we may not have found all of them. We may have found some of them but
:06:55. > :06:59.not all of them. The dogs are invaluable. It's not the first time
:07:00. > :07:07.this owner has been caught. Mike shows us a hidden shelf that the
:07:08. > :07:13.dogs found on a previous raid. It is hinged at the back and then you have
:07:14. > :07:18.a little lock there. From the top, it looks active screwed down. They
:07:19. > :07:25.have cut the screws off to make it look like it is screwed down. It is
:07:26. > :07:31.a game. Last time, we found nothing. This time, we did. It feels like
:07:32. > :07:36.hide and seek. But this particular game has a very serious side when it
:07:37. > :07:38.comes to public health. Some of the products have been analysed and
:07:39. > :07:44.there has been a rat droppings, there has been grass, there has been
:07:45. > :07:46.allsorts of things cut with the tobacco that has maybe been swept
:07:47. > :07:51.off the floor. There is no regulation. They are not all like
:07:52. > :07:56.that but some of the ones I have seen have been pretty horrible. It
:07:57. > :08:04.is unlikely that people who are making these have any concern for
:08:05. > :08:07.the people who smoke them? It is all about the bottom dollar. We'll have
:08:08. > :08:10.more on that story later in the programme. Still to come tonight...
:08:11. > :08:19.When Melissa got a brand new Samsung phone, she didn't expect this to
:08:20. > :08:23.happen. We're lucky. We could have been burned or even died. Well,
:08:24. > :08:26.there are just 22 days to go until Christmas and if you're planning buy
:08:27. > :08:30.presents online, you're not alone. Today is Cyber Monday, the busiest
:08:31. > :08:33.day of the year. But do the people here in Abergavenny know where to
:08:34. > :08:38.get the best deals? Well, it's time to put them to the test in X-Ray's
:08:39. > :08:44.Cracking Christmas Quiz. Question One, how can you find the lowest
:08:45. > :08:49.price when buying presents? Do you look around? Do you do
:08:50. > :08:58.research? I do look around. What about online? No. I like to look at
:08:59. > :09:11.what I am buying, check the quality. Are you getting the best deal?
:09:12. > :09:13.Probably not. I look online but then look in the shops as well. Some
:09:14. > :09:17.interesting answers there. So where do you go to get the best bargains?
:09:18. > :09:21.Marketing Expert Henry Enos should know. So do you get better deals
:09:22. > :09:25.online or on the high street? On the high street, you can get the odd
:09:26. > :09:27.bargain, but when you search online you get multiple choices and
:09:28. > :09:33.multiple price ranges. Well, Henry, you have given us three top tips for
:09:34. > :09:37.getting the best deal online. Top tip number one, talk us through this
:09:38. > :09:41.one. Tip number one is let others do the work for you. Now, in this case
:09:42. > :09:44.there are two things to do. One is crowdsourcing. Either online on
:09:45. > :09:47.social media, get your friends together, or in the house and
:09:48. > :09:50.provide your shopping list. Get an army of retailers looking for the
:09:51. > :09:53.best discounts, they're working harder for you. And an electronic
:09:54. > :09:57.way of doing this is via price comparison websites such as Kelkoo.
:09:58. > :10:00.You enter the details of the items you are looking for and it'll give
:10:01. > :10:03.you multiple choices of that product at different price ranges, plus the
:10:04. > :10:07.retailer supplying them. So it cuts down the work and it cuts down the
:10:08. > :10:11.stress. OK. Let's move on to tip number two. Tip number two. Look out
:10:12. > :10:14.for discounts. A quick search on google will provide you with
:10:15. > :10:17.discount sites that will give you voucher codes. So if you've done a
:10:18. > :10:21.search already and you've found the item you want, at the point of
:10:22. > :10:24.purchase, enter the discount code and get further money off. A win-win
:10:25. > :10:28.situation, I like that. Tip number three. Three, be smart with your
:10:29. > :10:31.smartphone. What this means is that, on a smartphone, you can actually
:10:32. > :10:35.download an app that will scan a bar code. So you could be in the shop,
:10:36. > :10:38.looking around, scan the item and it will take you to the sites that
:10:39. > :10:41.provide that item specifically. Another way is called showrooming.
:10:42. > :10:45.Well, we call it showrooming, and that's being in the store so you can
:10:46. > :10:48.physically inspect the products and gain your confidence, but at that
:10:49. > :10:52.time, again using your iPhone, go to the price comparison sites and see
:10:53. > :10:54.if anywhere else in the town has those items available. Therefore,
:10:55. > :11:00.supporting the local retailers. Fantastic advice for grabbing those
:11:01. > :11:04.bargains. Thank you very much. Later in the programme, we will find out
:11:05. > :11:10.if shoppers here know how to stay safe online.
:11:11. > :11:13.Now, Get Connected has been hailed as a Welsh success story. A
:11:14. > :11:17.home-grown company with 68 shops across the UK. But are they speeding
:11:18. > :11:20.to success at the expense of their customers?
:11:21. > :11:24.Rally driving is a passion for Get Connected boss Damien Cole. He
:11:25. > :11:29.competes in rallies across the UK and he's pretty good at it. But some
:11:30. > :11:35.of his customers don't think he's quite so good at his day job. Last
:11:36. > :11:40.month, Tracey Coombe told us she'd taken out a mobile contract with Get
:11:41. > :11:43.Connected for her teenage son, Tom. But, when her first bill arrived,
:11:44. > :11:52.she discovered she'd been set up as a business customer. And that wasn't
:11:53. > :11:58.the only nasty surprise. It was showing ?43. My agreement with ?32,
:11:59. > :12:02.with no other add-on costs us all. I was so annoyed and I had this. What
:12:03. > :12:05.have they done? Not good. And Tracey's not alone. Since that
:12:06. > :12:12.broadcast, we've heard from more unhappy Get Connected customers. So,
:12:13. > :12:16.in honour of company boss and daredevil driver Damian Cole, I've
:12:17. > :12:22.decided to set off on my own rally of Wales. My first stop is
:12:23. > :12:31.Abergavenny, where Rose Edwards took out a phone contract at her local
:12:32. > :12:34.Get Connected shop. I signed it and asked if I could have a photocopy.
:12:35. > :12:38.They told me that they had run out of paper and they would send a copy
:12:39. > :12:42.in the paper shortly. Rose agreed to pay ?35 a month but ended up being
:12:43. > :12:50.charged almost double. And she was set up as a business customer until
:12:51. > :12:54.May next year. When I was in the shop and looked over the contract,
:12:55. > :12:58.it did not mention anything about it being a business contract or my
:12:59. > :13:01.being a business owner. So that's Tracey in Blackwood and Rose in
:13:02. > :13:04.Abergavenny. Both were signed up to expensive business contracts, even
:13:05. > :13:15.though neither of them actually own a business. Surely just a
:13:16. > :13:18.coincidence. Next stop on my Get Connected Tour is 100 miles away in
:13:19. > :13:30.Haverfordwest, where mum Aimee Bristow signed a deal with Get
:13:31. > :13:34.Connected for daughter Holly. They weren't given a copy of the contract
:13:35. > :13:41.either. They said the prince wasn't working but it would follow in the
:13:42. > :13:44.post. -- the printer. But it was a business contract and there was
:13:45. > :13:52.another shocking revelation when they went back to complain.
:13:53. > :13:57.When I signed up there was one sheet for me to sign. When I went back
:13:58. > :14:01.there was two sheets with more information. I haven't ask for the
:14:02. > :14:06.information on this sheet. I feel annoyed they probably filled this
:14:07. > :14:10.in, after I had left the shop. So that is three different customers
:14:11. > :14:17.all signed up to business contracts and not given paperwork. I think we
:14:18. > :14:22.are starting to make a connection. Which brings us to Aimee, she got a
:14:23. > :14:27.phone contract at the Porthcawl branch of the people friendly phone
:14:28. > :14:33.shop, and you guessed it she too was signed up as a business customer.
:14:34. > :14:37.Then Aimee discovered the Get Connected salesman had gone one step
:14:38. > :14:41.further They put I owned my own mobile hair dressing business. I
:14:42. > :14:46.don't even drive my own car, and I have never studied hair dressing in
:14:47. > :14:50.my life. So why are Get Connected signing some non-business customers
:14:51. > :14:55.up to business contracts? Time to speak to an expert.
:14:56. > :14:59.Journalist Graham Neil thinks there is one obvious reason why some
:15:00. > :15:02.mobile phone companies might want to sell business contracts to
:15:03. > :15:06.non-business customers. The main reason why an independent
:15:07. > :15:12.retailers would want to sell a business contract is they can make
:15:13. > :15:17.more money off it. Their suppliers can offer them preferential rates so
:15:18. > :15:21.if they sell more of the contracts they will make more money for it.
:15:22. > :15:26.This doesn't happen all the time, otherwise, the only thing we would
:15:27. > :15:32.be sold would be business contracts. So when this happens and some
:15:33. > :15:36.retailer sell them to consumers, the consumer can suffer. On with Miss
:15:37. > :15:40.Tour of Wales then and the final leg of my journey takes me back to
:15:41. > :15:44.Abergavenny and to Get Connected's head office.
:15:45. > :15:47.We have spoken to the Trading Standards team here in Monmouthshire
:15:48. > :15:51.and they tell us they have been receiving complaints about Get
:15:52. > :15:55.Connected for the last few years. In September, the company signed an
:15:56. > :16:00.agreement not to mislead customers. If their staff are caught doing
:16:01. > :16:06.that, the company could face a fine and a criminal investigation.
:16:07. > :16:10.And that would be bad news for gebg gebg -- Get Connected boss Damien
:16:11. > :16:14.Cole. He may have cause to celebrate but some of his customers aren't
:16:15. > :16:18.toasting his success. It is a big company, you don't expect them to do
:16:19. > :16:23.something like that, basically they made up a complete load of lies
:16:24. > :16:29.about me, that wasn't true at all. Well, some very unhappy customers
:16:30. > :16:34.there. So, what has Get Connected boss Damien Cole got to say? Well,
:16:35. > :16:38.he denies his staff deliberately misled customers in order to make
:16:39. > :16:41.more money. He says business contracts can be sold to
:16:42. > :16:48.non-business customers, but the company he sells phones for Orange
:16:49. > :16:50.seems to disagree. They have suggested retraining for Get
:16:51. > :16:54.Connected staff. Mr Cole says the number of
:16:55. > :16:58.complaints against his company have dropped since he started working
:16:59. > :17:02.with Trading Standards. And as for the customers in our film, well, he
:17:03. > :17:06.says they all signed paperwork stating they were self-employed.
:17:07. > :17:12.They were told that VAT would be added to their monthly payments.
:17:13. > :17:17.However, they have told us that they would were never told this. And what
:17:18. > :17:22.about that missing paperwork? Well, Damien Cole says it is very strange,
:17:23. > :17:25.as contracts must have been printed out in the store, for the customers
:17:26. > :17:30.to sign them. But just in case they are running a
:17:31. > :17:38.bit low on their paper supplies, we have decided to deliver a little
:17:39. > :17:43.gift to Get Connected. Hello there. I have a special
:17:44. > :17:47.delivery for you from BBC Wales X-Ray.
:17:48. > :17:52.So, hopefully now they will have plenty of paper to print out those
:17:53. > :17:57.mobile phone contracts on. Today we are talking about Christmas
:17:58. > :18:01.shopping on line. Earlier we found out about to get the best deals but
:18:02. > :18:06.how much do the people of Abergavenny know when it comes to
:18:07. > :18:12.consumer rights? It is time to carry on with our Christmas quiz.
:18:13. > :18:15.Before you got your details into this what would you look for, how
:18:16. > :18:23.would you check that to check it is safe to put your details? I wouldn't
:18:24. > :18:28.know. The little padlock there, at the top. Good. Well done. Anything
:18:29. > :18:36.else? No. Telephone number. What would you do with a telephone
:18:37. > :18:41.number. Ring it. Good idea. It looks official. What makes it look
:18:42. > :18:44.official. Looks professional, tidy. Some people not sure, so taking a
:18:45. > :18:48.look at the website we have mocked up here, how could you tell that a
:18:49. > :18:52.site is secure? There are a few things you can look at that tells
:18:53. > :18:56.you the website is safe and secure, the first thing is the actual
:18:57. > :19:03.website address up here, the URL. Make sure it starts with https. The
:19:04. > :19:07.S is the important thing, it will tell you the website is secure. The
:19:08. > :19:11.other thing is to look fourth a padlock on the website which tells
:19:12. > :19:17.you your payment will be taken securely. And the last thing is to
:19:18. > :19:22.look out for a registered UK address, and a telephone number,
:19:23. > :19:26.which tells you that the site is registered in the UK, and the land
:19:27. > :19:32.linum Berra ther than a mobile number. How does that give you more
:19:33. > :19:36.security? In terms of being able to contact the owners if something goes
:19:37. > :19:40.wrong with somebody you have bought. Worth knowing, thank you very much.
:19:41. > :19:44.Whatever you buy this Christmas you will hope it is safe, but I have
:19:45. > :19:51.been to meet one viewer who discovered her new mobile was
:19:52. > :19:57.anything but. Keeping in touch has changed over
:19:58. > :20:02.the years. Last year, almost 1.75 billion
:20:03. > :20:07.mobile phones were bought across the world.
:20:08. > :20:11.And 94% of adults in the UK now own a mobile phone. That is nearly all
:20:12. > :20:16.of us. Melissa Ellis from Newport struggles
:20:17. > :20:22.to get about so her mobile phone is her lifeline. If I go into my car, I
:20:23. > :20:28.have to have my phone on me all the time, anywhere, I need my phone in
:20:29. > :20:33.case. At night I need it, I wake up through the night. I could be ill
:20:34. > :20:37.through the night, so I need my phone,s close to me. In July
:20:38. > :20:43.something happened that left her in a state of shock, and without her
:20:44. > :20:47.much-needed mobile. We are very lucky, we could have burned or even
:20:48. > :20:52.died. Melissa had bought a brand-new
:20:53. > :20:56.Samsung S4 phone in June. She chose it because it was easy to use with
:20:57. > :21:01.her disability. A few weeks later she put it on to
:21:02. > :21:07.charge overnight, in the kitchen as normal. I put my phone on charge
:21:08. > :21:11.about 12.00. Woke up in pain, so I thought, I'll go and get my phone
:21:12. > :21:17.and go on a game, and take some painkillers. But when she touched
:21:18. > :21:20.it, Melissa's phone was burning in the socket.
:21:21. > :21:25.I couldn't believe it. I dropped it. I all I was thinking was if that had
:21:26. > :21:30.been a bit longer, God knows what would have happened. Melissa has a
:21:31. > :21:37.small burn on her fingers and her brand-new phone was ruined.
:21:38. > :21:43.It was horrifying, the metal on the USB part was all burned. To get a
:21:44. > :21:50.scorch mark, think you would have been a fire, definitely.
:21:51. > :21:55.Fire crews across Wales tackle household blazes on a regular basis.
:21:56. > :21:59.Every year, 8,000 people are injured by electrical fires in the UK.
:22:00. > :22:04.Thankfully mobile phone fires are a very small number of these, but they
:22:05. > :22:09.do happen. Richard Hassett is from South Wales
:22:10. > :22:12.Fire and Rescue There is potential that a mobile phone charger is as
:22:13. > :22:17.dangerous as any other electrical appliance. So what is your advice to
:22:18. > :22:21.charge your phone safely? I think in order to charge them safely, and to
:22:22. > :22:24.ensure that we are safe at all times, you should only charge them
:22:25. > :22:28.when you are there, we shouldn't really charge them overnight.
:22:29. > :22:32.Fridges and freezer, yes, they are designed for it, but mobile phones
:22:33. > :22:36.really aren't designed for that. When you charge it, don't leave it
:22:37. > :22:41.on a bed or a pillow, put it on a surface that is solid, so that it
:22:42. > :22:46.won't catch fire, because as you are charging, they can generate heat,
:22:47. > :22:50.and if it a bed or pillow, it could be enough heat for that to catch
:22:51. > :22:54.fire. If you aring you an electrical dapt for you should ensure it isn't
:22:55. > :22:57.overloaded. That is advice that Melissa is
:22:58. > :23:04.certainly going to heed in the future.
:23:05. > :23:09.Just don't charge a phone at night. You know, it could happen to anyone.
:23:10. > :23:15.Anybody. Well, Samsung say they have employed
:23:16. > :23:19.strict quality control and safety standards, they have taken Melissa's
:23:20. > :23:22.phone back to conduct a thorough investigation and find out what has
:23:23. > :23:25.happened. In the meantime they have given her a brand-new phone and
:23:26. > :23:30.hopefully this time it is a safe one.
:23:31. > :23:37.Now let us get back to the clampdown on illegal cigarette sales.
:23:38. > :23:41.The trade in fake and smuggled cigarettes is booming. But some
:23:42. > :23:47.shopkeepers are determined to hide it from the authorities.
:23:48. > :23:52.Cardiff Trading Standards are targeting shops they have been told
:23:53. > :23:55.have secret stashes, for illegal under-the-counter sales.
:23:56. > :24:03.They have seized thousands of cigarettes already this morning.
:24:04. > :24:09.In this shop Ozzie locates another stash in seconds. In a gap in the
:24:10. > :24:12.wall, behind a mirror in the shop toilet.
:24:13. > :24:15.The dog indicated there was something inside. What they found
:24:16. > :24:19.was a glorified bathroom cabinet, they ripped that off the wall and
:24:20. > :24:25.there are a lot of cigarettes behind. Looking at these, these kind
:24:26. > :24:30.of cigarettes could start as cheaply as ?2.50 a packet. If you compare to
:24:31. > :24:38.legitimate cigarettes, you are talking up to ?8 a packet. You can
:24:39. > :24:44.see where the temptation lies. The stash has a street value of ?500.
:24:45. > :24:48.Trading Standards officer Rachel Brown shows us how. Ten minutes ago
:24:49. > :24:52.this was the on the wall Yes, now we have got it off the wall, we have
:24:53. > :24:57.worked out how it work, the panel at the back slides up, which allowed
:24:58. > :25:04.them to access the hole behind in the wall. So this was the slit in
:25:05. > :25:09.the wall. Yes. As we head for another shop, I asked
:25:10. > :25:14.Trading Standards officer Mike Davies who he thinks is behind the
:25:15. > :25:19.smuggling You are looking at organised crime groups bringing in
:25:20. > :25:24.the goods through cross borders and smuggling it in, as they may have
:25:25. > :25:30.used to have done, previously with drug smuggling. Now they are turning
:25:31. > :25:34.their sights on tobacco, because there seems to be less penalties
:25:35. > :25:40.possibly. In the next shop, nothing is found.
:25:41. > :25:46.The owner supports the operation to stamp out the illegal trade. I think
:25:47. > :25:52.it is wrong, I think it is taking trade out of people like us, who
:25:53. > :25:58.have been here for a long time. They are dotted round everywhere. Each
:25:59. > :26:04.one is taking a lot of chunks. It having a big effect. It shows there
:26:05. > :26:08.are decent retailers who are trying to sell the genuine product and up
:26:09. > :26:13.against it, with these other shops that are selling the counterfeit
:26:14. > :26:18.stuff, which is a shame, it is decent shop owners like that that we
:26:19. > :26:22.want. By the time the team get to the next shop they begin to suspect
:26:23. > :26:27.that word is getting round about the operation, no cigarettes are found
:26:28. > :26:33.but Mike is very suspicious. The dog indicate ed a smell down here, a
:26:34. > :26:37.scent. So we have found a concealed area but there is nothing in there.
:26:38. > :26:41.So it may be given an indication it has been moved in the last 30
:26:42. > :26:46.minutes. The team investigates further. And more empty hiding
:26:47. > :26:52.places are found. There is another nice concealed --
:26:53. > :26:58.concealment behind a wall. But the toilet, which is a mirror which
:26:59. > :27:01.magnets on to hold it in place, but unfortunately, there is no
:27:02. > :27:06.cigarettes in there. Makes you wonder where they have gone. Right.
:27:07. > :27:12.Nine shops across the capital are searched. Four are selling illegal
:27:13. > :27:17.goods. The team estimate they seized more than 26,000 cigarettes and to
:27:18. > :27:21.be coax with a street value of round ?4,000.
:27:22. > :27:25.All the indication are this is a growing problem, with teams across
:27:26. > :27:30.Wales reporting similar finds. At the moment, I think we are doing
:27:31. > :27:35.a good job and there are many of us out there, across South Wales, doing
:27:36. > :27:39.the same jobs, we have to make, we have to continue doing what we are
:27:40. > :27:42.doing in order to make that impact, if we are tenacious enough to
:27:43. > :27:47.continue, then we will continue to make an impact. It is an ongoing
:27:48. > :27:50.struggle and fight. At the end of the day you still need to do it, in
:27:51. > :27:54.order to make that impact, whether it be a large or small, it is
:27:55. > :28:00.disruption. It has been been a long day but it
:28:01. > :28:04.has been a successful one. Hitting small shops will disrupt the trade,
:28:05. > :28:10.but the team here knows it won't be stopped until there is concerted
:28:11. > :28:16.action to tackle the tobacco gangs. Well, that is it for this week.
:28:17. > :28:21.Next week, we reveal more companies using the promise of a free boiler
:28:22. > :28:26.to part you from your cash. I paid money for something that I
:28:27. > :28:32.haven't had. I was promised something, and I haven't had it.
:28:33. > :28:40.Remember we are here to help you, give us a call. Or you can put the
:28:41. > :28:43.details in an e-mail. We are back next week, see you then. Goodbye.