:00:07. > :00:15.Have you been ripped off, conned or just short changed? We're here to
:00:16. > :00:22.fight for your rights. Spotting the latest scams and making sure you
:00:23. > :00:27.make the most of your money. I don't return calls or answer letters. You
:00:28. > :00:33.feel like you've been robbed. Exposing the rogues and confronting
:00:34. > :00:45.the conmen. We are here to help you fight back.
:00:46. > :00:52.Tonight, they spent thousands trying to save on their energy bills. All
:00:53. > :00:57.they got was a hole in the ground. We are actually not saving now. We
:00:58. > :01:02.are paying double now for nothing. They went to a big-name website to
:01:03. > :01:10.book their holiday, but the apartment they got wads a scam. When
:01:11. > :01:13.you go to big companies and expect that really these sort of things
:01:14. > :01:17.shouldn't happen. The wonder of science - we can finally find out
:01:18. > :01:23.what goes through Lucy's head when she goes shopping. People just give
:01:24. > :01:29.up when it gets more complex and they start to estimate. Later, lots
:01:30. > :01:32.about saving money. I'll be getting the inside track on the tactics
:01:33. > :01:37.supermarkets use to get you to spend more on your weekly shop. And Rhodri
:01:38. > :01:41.will be finding out whether you can really save money at pound shops.
:01:42. > :01:47.But first, a family who tried to save money on their fuel bills and
:01:48. > :01:56.ended up nearly ?15,000 out of pocket. Rachel's been investigating.
:01:57. > :02:02.Nantllwyd Hill Farm outside Tregaron. Six generations of the
:02:03. > :02:09.Jones family have worked the land here. Now it's time for the next
:02:10. > :02:15.generation, Rhys, Olwen and their young family. The couple are doing
:02:16. > :02:22.their best to bring this traditional farm into the 21st century, but with
:02:23. > :02:27.no main electricity it's not easy. They're totally reliant on a diesel
:02:28. > :02:33.generator. That means the family spends a massive ?8,000 a year on
:02:34. > :02:40.fuel. After the winter we had, we knew we had to do some, because the
:02:41. > :02:47.fuel bills were coming in and we had to look for other ways of saving
:02:48. > :02:56.money. Looking into solar panels, that was the best use for us really.
:02:57. > :02:59.When they got a call from Swansea-base Clear Energy they
:03:00. > :03:07.signed up for a big system. The company wanted ?15-500 for --
:03:08. > :03:12.?14,500 for the work. Olwen had to take out a loan. How did you feel
:03:13. > :03:17.about paying out that sort of sum? Were you nervous? Quite excited. I
:03:18. > :03:23.thought we would save money and we won't are to rely so much on the
:03:24. > :03:28.fuel company. I thought, yes, we will be saving money. We are doing
:03:29. > :03:35.the right choice. The bill was paid, but the panels didn't arrive. We
:03:36. > :03:40.came to a point where I was on the phone with them three or four times
:03:41. > :03:47.a week. The persist tense paid off. After three months, workmen showed
:03:48. > :03:51.up. But they didn't stay long. They flattened the ground, as you can
:03:52. > :03:55.see. They put the cable in. They came here for an hour and a quarter
:03:56. > :04:02.and flattened ground and then disappeared? Disappeared. How do you
:04:03. > :04:09.feel about that? I'm annoyed. I feel a fool for trusting this company.
:04:10. > :04:15.And also we are actually not saving now, we are paying double now for
:04:16. > :04:19.nothing. We have got no panels, but we still have to pay the finance
:04:20. > :04:25.every month and we have still got to pay the fuel bill. I want to know
:04:26. > :04:30.just who Clear Energy are. It seems the company is based on this
:04:31. > :04:38.industrial estate in Forest Bark in Swansea. And it's run by this man.
:04:39. > :04:43.John Davies. The offices aren't exactly easy to find. Which is
:04:44. > :04:48.perhaps not surprise, because they say they ceased all sales activities
:04:49. > :05:00.last August. They even told staff they were going into liquidation.
:05:01. > :05:06.That came as a shock to Gwyn Davies. He farms in the hills here. He
:05:07. > :05:11.played Clear Energy ?3,000 for solar panels in September, after the
:05:12. > :05:16.company admit they already knew they had financial problems. I didn't
:05:17. > :05:23.know nothing about that, that they had cash flow problems. We had good
:05:24. > :05:30.faith and shook hands. Totally wrong. It's totally wrong, what they
:05:31. > :05:35.done. Back in Tregaron, Olwen and her family are counting the cost of
:05:36. > :05:39.their encounter with Clear Energy. You are trying your best to balance
:05:40. > :05:43.life and the finances and everything and making a decision that you think
:05:44. > :05:49.is going to help your family, it's hard to believe that people can do
:05:50. > :05:57.that, isn't it? Are you all right. Can you cut? We are building a
:05:58. > :06:04.future for our kids, including the farm. This is the sixth generation.
:06:05. > :06:13.I would like to see the kids with the seventh generation here. That is
:06:14. > :06:21.the future. Life is hard. If you work hard as well. For the company
:06:22. > :06:24.to do this, it's unfair. They found themselves in a really difficult
:06:25. > :06:29.situation and Rachel's here with me now. Is the company offering them
:06:30. > :06:34.anything? Yes. After we wrote to them, they told us they will give
:06:35. > :06:39.the couple their money back, minus the cost of the ground works. It
:06:40. > :06:42.sounded fantastic. That was three weeks ago and the couple haven't
:06:43. > :06:50.heard anything from the company since. Where is the money? It should
:06:51. > :06:53.be safe. Under the the Renewable Energy Consumer Code it should have
:06:54. > :06:57.been deposited in a protected bank company. The question is did Clear
:06:58. > :07:00.Energy do that? That's what the regulators have been trying to find
:07:01. > :07:03.out since September, but they've had no response from the company.
:07:04. > :07:07.They've actually now reported them to Trading Standards. You did say in
:07:08. > :07:13.the fit many that the company seemed to be in financial trouble when they
:07:14. > :07:17.took money from customers like Gwyn? They have admitted that they
:07:18. > :07:20.couldn't complete work for 20 customers when they did that. They
:07:21. > :07:24.haven't said anything about Gwyn's case. What they have said about
:07:25. > :07:27.another customer is they continue to take money from them because they
:07:28. > :07:31.have been discussing the sale for some time. Now, they tell us that
:07:32. > :07:36.their problems are now easing and that everybody will get their solar
:07:37. > :07:39.panels. They also say that they actually told customers about their
:07:40. > :07:43.difficulties in October, but many of the customers are telling us they
:07:44. > :07:47.never saw that letter. What about the people we saw in the film? We
:07:48. > :07:53.are still working on Gwyn's case, but in the case of Olwen we have had
:07:54. > :07:57.some success. The finance company, Aldermore have agreed to pay them
:07:58. > :08:01.back the full ?14,500, so we are thrilled with that news. Excellent.
:08:02. > :08:04.Thank you very much. If you think you're getting a raw deal, why not
:08:05. > :08:19.get in touch and see if we can help. You can give us a call:
:08:20. > :08:26.Still to come - pound stores are all the rage what savvy shoppers, but do
:08:27. > :08:31.you always get a good deal? It's wet and it is cold. It seems like the
:08:32. > :08:35.perfect time to start thinking about booking a trip to cheer yourself up.
:08:36. > :08:38.It might be your summer holiday, or if you're a sports fan, there are
:08:39. > :08:42.loads of events that you might want to travel to this year. But,
:08:43. > :08:51.whatever you're planning, you need to watch out if you are booking
:08:52. > :08:57.on-line. 2014 is definitely turning out to be a bumper year for Welsh
:08:58. > :09:01.sport. The Six Nations is under way. We've got two football teams
:09:02. > :09:06.battling it out to stay in the Premier League. And this summer, our
:09:07. > :09:12.nation's athletes will be going for gold in the 20th Commonwealth Games
:09:13. > :09:16.in Glasgow. And with all that sporting action, there will be
:09:17. > :09:21.thousands of fans keen to see their heroes in the flesh. For workmates
:09:22. > :09:29.Mark and Liz, supporting Swansea City is a big part of their life. I
:09:30. > :09:35.started going with my father when I was young and I am a season ticket
:09:36. > :09:38.holder now they're in the Premiership and I live across from
:09:39. > :09:42.the stadium. We never miss a game if we can help it. We have other
:09:43. > :09:46.friends who we meet up with before the games. It's a nice way to spend
:09:47. > :09:52.a Sunday or Saturday afternoon. Mark and Liz had always dreamed of seeing
:09:53. > :09:56.their beloved Swans play in Europe and after spotting an ad in a local
:09:57. > :10:02.newspaper, they decided to book a trip with two other workmates to
:10:03. > :10:06.watch the match in St Gal en in Switzerland. We thought a bit of
:10:07. > :10:16.shopping and snow at Christmas time and you know, it sounded a very good
:10:17. > :10:20.trip. The company was called Football Trips.co.uk. It seemed to
:10:21. > :10:25.be offering a winning deal - return flights with Swissair, transfers to
:10:26. > :10:32.and from the airport and two nights accommodation, all for just ?220 per
:10:33. > :10:36.person. What was the company like to deal with? Did you have confidence
:10:37. > :10:40.in them? They responded to all the e-mails that we sent back and
:10:41. > :10:44.forward. They were replied to promptly. They dealt with any
:10:45. > :10:48.inquiries very quickly. Reassured by their business-like approach, Mark
:10:49. > :10:53.had no worries when it came to paying, sending ?880 via a bank
:10:54. > :10:58.transfer. The reservations were there. It was just literally a case
:10:59. > :11:02.of pace up, so I didn't have any hesitation at the time. But, once
:11:03. > :11:09.the money had left Mark's account things started to go badly wrong. We
:11:10. > :11:13.had no response to e-mails or phone calls. I would leave a message on
:11:14. > :11:17.their voicemail. When Mark checked their flight and hotel details, he
:11:18. > :11:25.realised that none of their money had been passed on by Football
:11:26. > :11:29.Trips.co.uk. You paid all this money and essentially you had nothing to
:11:30. > :11:33.do for it? Nothing at all. Just the piece of paper. The reservations had
:11:34. > :11:37.been made with the hotels and flights, but the payment hadn't been
:11:38. > :11:43.made. The company appears to have vanished into thin air. The website
:11:44. > :11:48.is down and their phone number is no longer working. You feel silly
:11:49. > :11:52.almost that you've been in a position where someone has taken
:11:53. > :11:56.advantage. We've tried to track down that company, but all of our letters
:11:57. > :11:59.have been returned unanswered. It seems to be a scam, which shows how
:12:00. > :12:03.careful you should be before you book a holiday. Even if you use some
:12:04. > :12:07.of the biggest names in the travel industry, you can still get conned.
:12:08. > :12:11.More on that later. Next, I've always wanted to know
:12:12. > :12:17.what goes through Lucy's mind when she's on a shopping trip and thanks
:12:18. > :12:25.to some hi-tech kit at Bangor University we can find out. We've
:12:26. > :12:32.all succumbed to the testimonipling offers when do be a -- tempting
:12:33. > :12:36.offers when doing a supermarket shop. I look at it with interest. Do
:12:37. > :12:41.you think they are good? Sometimes I think they are and other times you
:12:42. > :12:46.can tell they're not really. Now, scientists at Bangor University have
:12:47. > :12:52.decided to find out what makes us go for certain offers over others. I'm
:12:53. > :12:59.the guinea pig and this is where I'm going. This is a scanner, similar to
:13:00. > :13:02.one in a hospital. We use it in psychology to research the brain and
:13:03. > :13:05.how it works. What are Paul and his team of scientists going to be
:13:06. > :13:09.looking for when I go into the scanner? We are going to look at
:13:10. > :13:13.what part of the brain is involved when you are making a decision about
:13:14. > :13:17.purchasing. I'm going to be asked to imagine I'm shopping for a party. I
:13:18. > :13:22.have to save as much money as possible. I'll see a mixture of good
:13:23. > :13:27.and bad offers and then make a choice. But how have other people
:13:28. > :13:31.got on? People really prefer clear price discount. When you are being
:13:32. > :13:37.told save 20% or 20 pence, people like that much more than buy one and
:13:38. > :13:39.get one free or two for one. Some people think they're switched on and
:13:40. > :13:44.they come in telling us that they always pick the best offers and save
:13:45. > :13:47.the most money. We see from their shopping efficiency scores that
:13:48. > :13:52.they're not maybe as good as they think they might be. Oh, dear, I
:13:53. > :13:58.think I'm quite savvy, but I wonder what they'll find in my brain? As
:13:59. > :14:03.the deals are flashed up on a screen in front of me, the scientists
:14:04. > :14:09.analyse what's going on inside my head. The tests go on for over half
:14:10. > :14:16.an hour to simulate a long shopping trip. So, the result are in. Helen,
:14:17. > :14:22.I'm hoping I didn't make too many terrible choices. No, you actually
:14:23. > :14:27.did very well. You did better than most of our participates actually,
:14:28. > :14:32.so you selected over 90% of good offers. Where you got caught out was
:14:33. > :14:37.with the more complex multi-buys. The orange marks the areas where my
:14:38. > :14:41.brain is most active. What we are seeing is the regions involved in
:14:42. > :14:44.mental calculations are less active the more complex the offer. That's
:14:45. > :14:48.really interesting, because I felt I was working harder trying to
:14:49. > :14:52.understand those more complicated offers, but obviously my brain
:14:53. > :14:56.wasn't. This is what we find, people just give up when the offer gets
:14:57. > :15:02.more complex. The supermarkets and big brands are spending a fortune on
:15:03. > :15:06.research like this and they are using it to design offers they think
:15:07. > :15:10.you'll go for. Can you avoid things like this and make sure you get a
:15:11. > :15:15.genuinely good deal when you're out shopping? Caroline Bowman is a
:15:16. > :15:18.consumer psychologist. It was definitely the more simple deals
:15:19. > :15:23.that appealed to me. Is that the same for everyone? Yes, it is.
:15:24. > :15:28.That's the smart thing for someone to do. When the offer is really
:15:29. > :15:31.simple it's quite clear how much money you might be saving. There
:15:32. > :15:35.were times when I was definitely just guessing with the more
:15:36. > :15:41.complicated offers and may have been kouT out. There -- caught out. Are
:15:42. > :15:46.there any ways to watch that? You probably have a smartphone in your
:15:47. > :15:51.back pocket or handbag, so pull it out and use the calculator. Is there
:15:52. > :15:55.anyway to avoid getting caught out? There are several things to protect
:15:56. > :16:01.ourselves from dodgy deals. One, make a list and stick to that list.
:16:02. > :16:06.If you're worried that you're guessing, use a calculator. Take
:16:07. > :16:11.cash rather than your card then you can't overspend. Thank you.
:16:12. > :16:14.Now, many of us are seduced by glamorous brands, but just because
:16:15. > :16:26.something has a slick image doesn't mean you won't have problems.
:16:27. > :16:35.It sounded like an explosion and it shattered everywhere. It must have
:16:36. > :16:44.just gone boom. A shower of glass over the entire kitchen. When Vicky
:16:45. > :16:51.Brown saw the apartments in Bury Port she knew she would love living
:16:52. > :16:54.here. It's right by the beach on the harbour and it's the first
:16:55. > :17:00.development here in my lifetime and I'm over 60 now, so it was a
:17:01. > :17:04.wonderful opportunity. I'm from Llanelli, so it's lovely to be able
:17:05. > :17:07.to come back and enjoy the beautiful scenery. It is a wonderful
:17:08. > :17:13.community, because everybody moved in roughly the same time. The
:17:14. > :17:17.glamorous brands in the kitchen were a major selling point.
:17:18. > :17:26.The house came complete with Smeg appliances. A company that sells
:17:27. > :17:30.itself on its high-end products. Smeg is a well-known brand and when
:17:31. > :17:34.we bought it from the developer the fact that they were quality products
:17:35. > :17:41.in the kitchen was definitely a selling point. But in August last
:17:42. > :17:49.year something totally unexpected happened. A friend was here cleaning
:17:50. > :17:55.for me and he it totally finished and he thought he would polish the
:17:56. > :17:59.oven door and he wiped it and the yuT door glass totally shattered.
:18:00. > :18:02.The whole floor was covered in glass and even weeks later you are still
:18:03. > :18:06.finding little bits of glass everywhere. Vicky immediately phoned
:18:07. > :18:12.Smeg, who said there was no fault with the built-in oven and to get it
:18:13. > :18:17.fixed she would need to pay for an engineer to come and replace the
:18:18. > :18:21.glass. What was their response? Did they say no, it's four years old and
:18:22. > :18:25.there's nothing they could do? They said it's out of warantee. They
:18:26. > :18:33.weren't at all interested in the safety aspect, or in fact it was
:18:34. > :18:40.supposedly is a high-quality brand. News of Vicky's oven door exploding
:18:41. > :18:44.ban to -- began to spread and soon others began telling of their
:18:45. > :18:47.experiences. Kate owns a holiday home a few doors away. I was
:18:48. > :18:51.upstairs changing beds and everything and my husband, because I
:18:52. > :18:55.was running late, was trying to help me out by cleaning the cooker for
:18:56. > :19:00.me, which he had just about done and as he went to close the door it just
:19:01. > :19:05.exploded. I came running down the stairs. I ran into the kitchen and
:19:06. > :19:08.there was just glass everywhere. It looked like hailstones. It was all
:19:09. > :19:12.over the work service, in the sink, in the toaster. Later on, we even
:19:13. > :19:17.found a bit in the kettle. There would have been a toddler in the
:19:18. > :19:20.kitchen and it could have taken an eye out. At least three other homes
:19:21. > :19:24.on the development have had the same problem and we found pictures of yet
:19:25. > :19:29.more cases on the internet. I'm going to show you this photograph we
:19:30. > :19:33.found on-line of a very similar o veshingS n with a similar -- oven
:19:34. > :19:37.with a similar problem. It looks like they had the same sort of
:19:38. > :19:41.explosion. Exactly the same one. Yes, looking at the controls, it's
:19:42. > :19:47.identical to mine. There's no mention on Smeg's website of there
:19:48. > :19:52.being any problems with this model. Nearly all of those affected on the
:19:53. > :19:55.estate contacted Smeg as soon as the glass smashed, but just like Vicky,
:19:56. > :20:00.the company said there was nothing they could do and they would have to
:20:01. > :20:05.get in touch with an engineer to fix the glass. Each of them had to pay
:20:06. > :20:11.up to ?150 to get the glass fixed. I still feel concerned about the
:20:12. > :20:14.cooker, because I paid for this. It happened to me when it was cold, but
:20:15. > :20:19.it's possible it maybe would happen when it's hot, so hot bits of glass
:20:20. > :20:22.flying around seems to me to be dangerous. Well, Smeg have now
:20:23. > :20:26.admitted that there was a problem with the hinges on the doors which
:20:27. > :20:29.could have caused the glass to shatter. They've now changed the
:20:30. > :20:34.design. They also say that the doors are made of safety glass, so there
:20:35. > :20:38.was no risk of injury, but they have now agreed to pay back the cost of
:20:39. > :20:42.repairing the doors to all the people we have told them about.
:20:43. > :20:48.Pound shops are booming, because they seem to offer good deals.
:20:49. > :20:52.Everything for just ?1. But how good are the deals? We have come to
:20:53. > :20:57.Newport, the bargain shop capital of Wales to see how savvy shoppers are
:20:58. > :21:05.in spotting a great deal from a not so great deal. We have cliff, Tasha
:21:06. > :21:13.and Kerry. Good to see you, from Newport Pantomime Society. Pound
:21:14. > :21:19.shops, are you fans? Oh, yeah. Yeah, always get a good. Top brands. Can
:21:20. > :21:26.you top them? I've got a quiz for you. We bought some Heinz tomato
:21:27. > :21:30.soup. Where do you three think you get the best deal, supermarket or
:21:31. > :21:35.pound shop? The pound shop. Supermarket. Definitely pound shop.
:21:36. > :21:40.The supermarket price was 74 pence for the can. In the pound shop you
:21:41. > :21:46.get two for a pound, which is 50 pence. Good value. Yes. You're
:21:47. > :21:51.right. The first one, the pound shop wins. Next up, medium Warburton
:21:52. > :21:58.loaves. Cliff, where's the best deal? Pound shop. The pound shop.
:21:59. > :22:04.Two against one. What will you go for? Supermarket. Well, the answer
:22:05. > :22:07.is they were a pound each in the supermarket and the pound shop,
:22:08. > :22:11.however, if you look carefully you will see that the pound shop bread
:22:12. > :22:16.is just 600 grammes. The supermarket one is 800 grammes. That's 30% extra
:22:17. > :22:20.there. It pays to look at the weight. There is an extra sandwich
:22:21. > :22:25.in there. On this occasion, supermarket wins. Next, this one is
:22:26. > :22:34.more complicated, it's the closest match we could get. A box of 76
:22:35. > :22:37.one-cup tea bags or a bag of 80 from the supermarket. Which is the best?
:22:38. > :22:41.Supermarket. Supermarket. Because they can offer better deals. I'm
:22:42. > :22:47.going with the pound shop. The pound shop box of 76 tea bags costs ?1.
:22:48. > :22:53.The bag of 80 from the supermarket, wait for this, double the price, ?2.
:22:54. > :22:58.But the bags in the pound box are a lot smaller, so gramme for gramme,
:22:59. > :23:05.pound shop still the cheapest. There we are. We won. Finally, washingup
:23:06. > :23:09.liquid. What do you think of this here in front of you, supermarket or
:23:10. > :23:16.pound shop? Definitely pound shop. I'm going for the pound shop. Me
:23:17. > :23:21.too. Well, we found these on offer at the supermarket, two for ?2. This
:23:22. > :23:25.from the pound shop, ?1. It's a draw. Or is it? Because if you
:23:26. > :23:32.notice, these two at the back from the supermarket are bigger. Guys,
:23:33. > :23:38.you're all wrong. It's a win for the supermarket and it's worth checking
:23:39. > :23:41.out the offers. It sure is. Some good deals there at the pound store,
:23:42. > :23:45.but if you look around and check for offers you can beat them at t
:23:46. > :23:49.supermarkets. We have been looking at branded product here. If you go
:23:50. > :23:56.for bargain basement lines you could get everything here for as little as
:23:57. > :24:00.?1.41 from the supermarket. Now, earlier in the programme we told you
:24:01. > :24:04.about some Swansea fans who lost hundreds of pounds booking a holiday
:24:05. > :24:09.on a scam website, but it seems even if you go for a big-name website you
:24:10. > :24:16.can still lose out. Lucy's been investigating.
:24:17. > :24:21.The countdown is on for the Commonwealth Games in July, when
:24:22. > :24:27.some of the world's best athletes will be going for gold. And
:24:28. > :24:36.sports-loving Swansea GP Chris Johns was hoping to grab a piece of that
:24:37. > :24:40.winning atmosphere. We went to the Games at 2012 as a family and we are
:24:41. > :24:45.enthusiastic about going to the Glasgow Games. Chris snapped up for
:24:46. > :24:49.the athletics, boxing and squash. And then sprinted to the UK's
:24:50. > :24:56.leading hotel booking site, Late Rooms. It was a site that I've been
:24:57. > :25:01.to and looked at and booked with before. They are well recognised.
:25:02. > :25:06.One would expect them to be no problem to book with. Chris spotted
:25:07. > :25:11.a great two-bedroom place called the Dysart Apartments and decided to go
:25:12. > :25:16.for it. It was just what we were after. A self-catering apartment
:25:17. > :25:20.block, somewhere we would use as a base for travelling out to the
:25:21. > :25:24.different events. It turned out to be ?300 for two nights, which I was
:25:25. > :25:32.more than prepared to pay for the three of us going up. But Chris
:25:33. > :25:38.would soon find himself crashing out of his Commonwealth dream. Just
:25:39. > :25:45.weeks after making the booking, Late Rooms contacted him with some
:25:46. > :25:49.disturbing news. We found out that there was fraudulent activity and in
:25:50. > :25:53.fact there was no such thing as Dysart Apartments and that there was
:25:54. > :25:57.a problem with our booking. We had done some digging and it turns out
:25:58. > :26:01.that the apartment weren't quite what they seemed. These are some of
:26:02. > :26:05.the images that Chris saw when he was booking the apartment on Late
:26:06. > :26:10.Rooms. And this one in particular caught our eye, because this is
:26:11. > :26:15.actually a pretty famous building in Glasgow. It's called the Beresford
:26:16. > :26:18.and it's situationed slap, bang in the city centre on the famous
:26:19. > :26:22.Sauchiehall Street. That is more than two miles away from the address
:26:23. > :26:31.the apartment claimed to be at on the Late Rooms website. Why didn't
:26:32. > :26:35.Late Rooms, which is part of TUI, realise something wasn't right when
:26:36. > :26:40.the Dysart Apartments put these photographs on-line? You would
:26:41. > :26:44.expect that if they put a hotel or apartment on their website that they
:26:45. > :26:49.would have done a level of vetting to make sure that the company that
:26:50. > :26:54.they are dealing with is robust and not fraudulent. It is quite clear in
:26:55. > :26:59.this case that hasn't happened. And what is worse, when Chris checked
:27:00. > :27:06.his credit card statement he had got a nasty surprise. ?298 had been
:27:07. > :27:12.taken out of the account by die certificate apartments. -- Dysart
:27:13. > :27:17.Apartments. Chris has given up on his Commonwealth Games journey.
:27:18. > :27:23.Butle legacy that Late Rooms has left with stay with Chris for many
:27:24. > :27:26.years to come. -- but the legacy that Late Rooms has left will stay
:27:27. > :27:30.with Chris for many years to come. You go to big companies and you
:27:31. > :27:34.expect that these sort of things shouldn't happen. Well, Late Rooms
:27:35. > :27:36.say they do make stringent checks before taking a property on, but
:27:37. > :27:42.this one got through the net and they are looking at ways to tighten
:27:43. > :27:50.procedures, but they aren't going to offer any compensation -- they are
:27:51. > :27:53.going -- they aren't going to offer any compensation, but luckily Chris
:27:54. > :27:58.got his money back through his credit card. We look at counterfeit
:27:59. > :28:04.goods. Are they the real thing? They are. They are made by Converse? Yes.
:28:05. > :28:05.Until then, if there's anything you want us to help with, you can give
:28:06. > :28:46.us a call: Hello, I'm Ellie Crisell with your
:28:47. > :28:47.90 second update. More flooding misery. Thousand of homes in
:28:48. > :28:47.Berkshire and Surrey are now vulnerable as Thames river levels
:28:48. > :28:50.reach record highs. 14 severe flood warnings are in place - meaning
:28:51. > :28:53.lives are at risk. Full update at ten. Two men have been convicted of
:28:54. > :28:55.helping triple killer Joanna Dennehy. Gary Stretch was found
:28:56. > :28:58.guilty of one count of attempted murder. Leslie Leyton was convicted
:28:59. > :29:00.of perverting the course of justice. An online