:00:06. > :00:11.You're watching X-Ray. On the programme tonight: They thought they
:00:11. > :00:16.had bagged prizes in a national talent show, but these Welsh winners
:00:16. > :00:22.have been left empty-handed. Paul's battle to get �14,000 back
:00:22. > :00:28.from the company that bought his valuable gold coins. The firm that
:00:28. > :00:38.told John they would protect his car from rain and snow. So how do they
:00:38. > :00:48.
:00:49. > :00:53.we are enjoying the sunshine in Abergavenny. Have you dreamt of
:00:53. > :00:58.making your name on stage or screen? Last year hundreds of people took
:00:58. > :01:04.part in a national talent show, hoping to win amazing prizes, but
:01:04. > :01:08.for many, the road to star dom has been more bumpy than expected.
:01:08. > :01:14.Talent contests have taken over the TV screens. It seems that everyone
:01:14. > :01:18.wants to be the new face, the latest pop sensation. Mms of people apply
:01:19. > :01:24.-- and millions of people apply for the role.
:01:24. > :01:30.We practise every Thursday straight after school. My dance teacher gives
:01:30. > :01:33.me a nickname called Pocket Rocket as I go so fast. It is fun it keeps
:01:33. > :01:37.you fit it is a laugh to go to dance.
:01:37. > :01:44.The dance duo, Shannon Davies and Eloise Hull thought that they were
:01:44. > :01:48.on the road to fame and fortune when they went up against hundreds of
:01:48. > :01:54.hopefuls in the 2012 Festival4Stars. One of the biggest talent contests
:01:54. > :01:59.in the country. The nine-year-olds could not wait to compete. The proud
:01:59. > :02:02.mums cheered them on. This was a two-day dance festival.
:02:02. > :02:08.They were excited and nervous. They did really well.
:02:08. > :02:13.A share of a 00,000 prize fund, the promise of record contracts and the
:02:13. > :02:16.chance to perform in L A tempted hundreds of youngsters, to sign up,
:02:16. > :02:24.but the road to the finals did not come cheap.
:02:24. > :02:30.You were looking on close to �1,000. Between the accommodation, the ing
:02:30. > :02:35.food costs. The dance lessons. But they thought it money well spent
:02:35. > :02:40.when the girls danced their way to a runner up spot in the finals in
:02:40. > :02:45.October. They thought a share of that massive prize fund.
:02:45. > :02:49.They danced amazingly. Very, very proud of them. They were presented
:02:49. > :02:54.with one krerticate. -- certificate and told that the
:02:54. > :02:59.prize would follow at a late date. And Elloise and Shannon were not the
:02:59. > :03:04.only act to prove a hit in the competition. Musical theatre
:03:04. > :03:09.student, Rosie Johns from Barry, thought her star was rising when she
:03:09. > :03:19.finished as a runner up in the finals of the singing competition.
:03:19. > :03:20.
:03:20. > :03:25.I have always sun. I enjoy it. It is my passion to sing on stage. I love
:03:25. > :03:33.# No kind of walking # I can't work out what I've done
:03:33. > :03:38.wrong... The prizes were promised as a recording contract in L A, Dubai,
:03:38. > :03:43.saying that it would be signed up with a recording contract.
:03:43. > :03:48.Like Elloise and Shannon, Rosie thought her luck was in, that she
:03:48. > :03:52.would soon get her reward, but after the curtain closed on the
:03:52. > :03:58.competition, the girls' prizes were nowhere to be seen.
:03:58. > :04:02.Because behind the glitz and the glamour, all was not well. As far as
:04:02. > :04:07.the contestants were concerned, the competition ran smoothly from the
:04:07. > :04:11.heats to the final, but that was not the full story. Two different
:04:11. > :04:18.companies have been involved in running the 2012 Festival4Stars. The
:04:18. > :04:25.heats were organised by Cheshire-base based 2012
:04:25. > :04:30.Festival4Stars, by the time that the finals came around, there was
:04:30. > :04:34.another company, Festival for Stars had become involved. Similar names
:04:34. > :04:40.but there was doubt on whether or not the prizes would materialise but
:04:40. > :04:46.the trouble is that no-one told the contestants. They could not
:04:46. > :04:52.understand why eight months on they they were still empty handed. For
:04:52. > :04:57.Louise Hall, the impact was huge. I won my category. I won the whole
:04:57. > :05:04.of the singing section overall. How did you feel when you won?
:05:04. > :05:10.on a high for a few weeks. What prize did you think you had won?
:05:10. > :05:16.was told I was had won a trip to New York to record a mini release album
:05:16. > :05:21.and a �25,000 development fund. Did you get the prizes? No. I
:05:21. > :05:25.thought it would be my big break. Singing is my dream. I thought I
:05:25. > :05:30.would get out there and do what I love to do, but nothing
:05:30. > :05:34.materialised. Many other contestants are furious.
:05:34. > :05:37.A Facebook group has been inundealted from complaints from
:05:37. > :05:42.families who say that they cannot get straight answers from the
:05:42. > :05:47.organisers. A dance troupe were promised a chance to perform at
:05:47. > :05:51.Disneyland, Paris, but Disney told us, when we checked, that this had
:05:52. > :05:55.nothing to do with the competition and never agreed to provide prizes.
:05:55. > :05:58.The children and families feel that they have wasted time and money.
:05:58. > :06:03.They are no closer to reaching their dream.
:06:03. > :06:06.I felt really upset because they promised us all of the prizes and we
:06:06. > :06:12.did not get anything apart from a certificate.
:06:12. > :06:19.So, what is going on? Well, it is all a bit of a mess. The company
:06:19. > :06:25.that ran the heats, UK Festival for Stars. Say that they had nothing to
:06:25. > :06:30.do with the prizes, that they pulled out due to financial problems and an
:06:30. > :06:34.issue to do with the member of staff, that meant that the
:06:34. > :06:39.contestants could not be contacted to be warned about the difficulties.
:06:39. > :06:44.They added that the second company were to help out, but we spoke to
:06:44. > :06:49.them and they insist that they are not to blame. That the finals were
:06:49. > :06:56.run by the previous company and they just offered the support. So, very
:06:56. > :06:59.confusing, but what about the prizes? Well, Festival for Stars
:06:59. > :07:09.Talent Search UK, say that Louise Hall will still get a prize,
:07:09. > :07:10.
:07:10. > :07:15.although they are not say saying exactly what and Rosie and Shannon
:07:15. > :07:19.will get a �20 shopping voucher each. We are keeping an eye on the
:07:19. > :07:24.story, if you have been affected, let us know.
:07:24. > :07:30.If you feel you have been let down or ripped off by a rogue trader,
:07:30. > :07:36.give us a call on: Or drup us an e-mail at:
:07:36. > :07:42.Or on Twitter, send us a tweet: How save are your pass words? We tell
:07:42. > :07:47.you the best way to beat the online hackers. The company that refuses to
:07:47. > :07:51.stump up the cash for Paul's valuable gold coins. On a day like
:07:51. > :07:56.today, it is easy to forget that Wales gets more than its fair share
:07:56. > :08:00.of bad weather. Especially in the winter, but when a viewer from
:08:00. > :08:08.Pontypool tried to protect his car from the elements, he had more to
:08:09. > :08:14.deal with than falling snow as Rod has been finding out.
:08:14. > :08:20.It was a cold January day. The forecast was snow.
:08:20. > :08:23.At r -- it was a time for snowballs, schools to close and to take care on
:08:23. > :08:29.the roads. Better still in weather like that,
:08:29. > :08:35.wrap up warm and head indoors. Ideally, you would not leave your
:08:35. > :08:39.car exposed to the elements either. Parking it up somewhere dry.
:08:39. > :08:43.Something like this perhaps? A car port. It can be cheaper than
:08:43. > :08:48.building a garage. The construction can be done in a
:08:48. > :08:53.quicker time. It was done in a matter of four hours. The garage
:08:53. > :09:01.would need planning permission and would be a greater project.
:09:01. > :09:07.John Burley from New Inn near Pontypool, spotted a company called
:09:07. > :09:11.Crystal Canopies. He was planning ahead for wint and tempted by a
:09:11. > :09:15.�2,000 car port. We have a large dog. In the bad
:09:15. > :09:20.weather it is good for my wife to back up into the drive. Grooming the
:09:20. > :09:25.dog every time she has taken her for a walk.
:09:25. > :09:33.So when the sales person arrived, what did he have to say? I was
:09:33. > :09:37.concerned about how worthy the product was. He me it could take ten
:09:37. > :09:42.tons of weight. Crystal Canopies makes a big deal
:09:43. > :09:46.about its s able to stand up to pretty much any weather. Frost and
:09:46. > :09:53.snow, bring it on that is a brave slogan. They even have celebrity
:09:53. > :09:59.backing. The weather forecaster, John Kettley, is the face of their
:09:59. > :10:05.adverts. He says that you will have frost-free screens under one of
:10:05. > :10:11.their car ports, but John Burley was lucky enough to have a wind screen
:10:11. > :10:16.left at all in January. We had had a snowfall about 36 hours before, that
:10:16. > :10:22.was lying around as the temperatures were low it happened late at night.
:10:22. > :10:27.We had gone to bed at about 11. 30pm. We heard a tremendous crack.
:10:28. > :10:31.My wife said, " What on earth was that?" We went to one of the
:10:31. > :10:34.windows, you could just about see that the thing was sitting on top of
:10:34. > :10:39.the car. In the cold light of morning, this
:10:39. > :10:45.was the scene that greeted John. Two struts had snapped under the weight
:10:45. > :10:51.of the snow. The car part had collapsed on to the car beneath.
:10:51. > :10:55.We were totally distraught by the whole thing. The weakness of it is
:10:55. > :10:58.appalling. With the first fall of snow we get
:10:58. > :11:05.and down the thing comes. It is quite frightening.
:11:05. > :11:11.The damage was extensive. Nearly �3,500 in total that included �2,000
:11:11. > :11:15.for the car port and almost �1,500 to repair the car. Within hours,
:11:15. > :11:19.Crystal Canopies were around to clear the remains of the car port.
:11:19. > :11:23.The holes on the wall on the side of the house are all that is left.
:11:23. > :11:29.Unfortunately for John, that is about all that they did do quickly.
:11:29. > :11:34.The guy came and took it down. He said they would send it back it
:11:35. > :11:39.would abfew days. I said we were going on holiday, we would not be
:11:39. > :11:45.back until the 28th of February. They had time to thought things out.
:11:45. > :11:54.We went away, thinking when I get back it would be resolved, but we
:11:54. > :12:02.arrived back. There was nothing. # John Kettley, John Kettley, he's
:12:02. > :12:07.the weatherman. We rang the good folks at Crystal Canopies. John also
:12:07. > :12:10.wrote three letters of complaint, but said he got nowhere. He is
:12:11. > :12:15.considering legal action. As John Kettley would say, that the outlook
:12:15. > :12:21.is not looking good. I think that the way I have been
:12:21. > :12:25.treated is very, very poor. I would not have confidence in them putting
:12:25. > :12:29.a replacement canopy up, feeling that the first fall of snow we had,
:12:29. > :12:32.that any vehicle under there or any person walking under it would be
:12:33. > :12:37.safe. And then there is the car. Crystal
:12:37. > :12:40.Canopies have made no offer whatsoever to repair the dents or
:12:40. > :12:45.scrapes caused by their complapsed car port.
:12:45. > :12:52.They offer you a five-year no quibble guarantee.
:12:52. > :12:56.I wonder what they don't understand about the phrase, " No quibble." .
:12:56. > :13:01.Not a happy customer. Crystal Canopies say that problems with the
:13:01. > :13:07.car ports are rare. That they have fitted tens of thousands of canopies
:13:07. > :13:12.across the UK. In John's case they blame freak weather conditions, but
:13:12. > :13:17.the adverts claim that the car ports are fully resistant to snow loading.
:13:17. > :13:24.They say that they have made John a new canopy and asked him to send in
:13:24. > :13:28.a quote for the repairs to his car before they decide if the insurance
:13:28. > :13:34.pays out. If you have been hacked? Iffior
:13:34. > :13:39.online pass wards -- pass words are not up to scratch, criminals could
:13:39. > :13:44.have a field day at your expense. Security is second nature to us now
:13:44. > :13:48.days. You would never leave the house without locking the front
:13:48. > :13:53.door, but when it comes to our online security, we take a lot more
:13:53. > :13:59.risks. Research revealed that more than
:13:59. > :14:04.half of us are using the same pass word for most websites we visit.
:14:04. > :14:11.Over a quarter are using easy to remember pass words like birthdays
:14:11. > :14:16.and the names of family and friends. Jason Hart knows about this. He is
:14:16. > :14:20.an ethical hacker, representing E-crime Wales. There are different
:14:20. > :14:25.types of hacking, but the main attack at the moment is account
:14:25. > :14:29.takeover or pass word attack. Jason thinks that we are making it
:14:29. > :14:34.too easy for the criminals to guess pass words.
:14:34. > :14:41.You use the same pass word, something unique to yourself, a
:14:41. > :14:48.family name, pet name, a hobby, tr an interest. It is common. When I
:14:48. > :14:53.used my computer, the pass word was my dog's name. That is common.
:14:53. > :14:57.Gardening writer, Lynne Allbutt, admitted she never gave her pass
:14:57. > :15:02.word thought until her e-mail account was hacked last year. She
:15:02. > :15:08.was robbed in Spain and needed 700 euros to get home.
:15:08. > :15:13.There was a huge panic. Then he a phone call from a dear friend, he is
:15:13. > :15:19.in 80s. He was very upset on the phone, saying he was about to wire
:15:20. > :15:25.the money. He was in the bank. That changed the dynamics, totally. It
:15:25. > :15:29.went from being an inconvenience to suddenly feeling violated and
:15:29. > :15:33.vulnerable. The bank had encouraged Lynne
:15:34. > :15:40.Allbutt's friend to call her to check if this was a hoax it was. It
:15:40. > :15:47.has left a sour taste in her mouth. Somebody, somewhere was sitting at
:15:47. > :15:53.their computer, pretending to be me! It was horrid.
:15:53. > :15:58.Lynne Allbutt's experience shows how daring the hackers can be. We have
:15:58. > :16:03.asked Jason to demonstrate the techniques that they use on the
:16:03. > :16:07.stall holders here. Jane is about to experience a social engineering
:16:07. > :16:13.attack. This is when the hackers try to get hands on your personal
:16:13. > :16:17.information. It could be from clues you revealed online or face-to-face.
:16:17. > :16:21.We asked her a number of questions. In the questions, theres was an
:16:21. > :16:26.answer I was looking for. Most oil accounts have secret
:16:26. > :16:30.questions in case you forget the pass word. The answers are based on
:16:30. > :16:34.personal details. If the hacker finds that information, they can
:16:34. > :16:37.change your pass word and take over your account.
:16:37. > :16:43.Asking the questions, you told me the answer to that secret question.
:16:43. > :16:48.From that, I gained access to your Hotmail account. I have access to
:16:48. > :16:52.your whole life now. That is scary! So, any answer to a
:16:53. > :16:57.secret question online, try not it put them on Facebook or make them
:16:57. > :17:03.public if anyone asks you questions over e-mail or talking to you, do
:17:03. > :17:11.not answer it. Pick up a pass word you think nobody can guess,
:17:11. > :17:16.obviously I did! It was as easy as that! People put too much personal
:17:16. > :17:19.information on the social networking sites. The place of birth, the first
:17:20. > :17:25.school, jobs, history. People don't realise that this is information
:17:25. > :17:29.that they are putting on there, that it is harmless, but an attacker can
:17:29. > :17:34.use that information against them to compromise them.
:17:34. > :17:38.Jason turns his attention now to Lucy on the bakery stall. He sent
:17:38. > :17:42.her a speculative e-mail that appears genuine. Something that many
:17:42. > :17:47.hackers do. This is a spear attack. There is is
:17:47. > :17:52.a link. She is clicking on the link to access the Facebook account. She
:17:52. > :17:57.thinks she is logging into Facebook but it is a fake fuse book account.
:17:57. > :18:02.We are then able to capture her user name and pass word. Unfortunately we
:18:02. > :18:08.have the pass word. Be careful.
:18:08. > :18:14.I should change it now? Please. Be careful you know what websites you
:18:15. > :18:17.are logging into. And criminals do what Jason has done to Lucy on a
:18:17. > :18:23.global scale, sending millions of e-mails.
:18:23. > :18:28.This is how they are doing it. Sending mass e-mails to individuals.
:18:28. > :18:33.Or using something to get people to click on to the link. They think
:18:33. > :18:38.they are logging tonne the real site but it is a fake one. Then without
:18:38. > :18:42.the user realising, they get an error and the pass word has been
:18:42. > :18:48.xrom ised. What can you do to ensure that your
:18:48. > :18:53.pass word is more secure than MI5? Don't use personal information like
:18:53. > :18:59.your pet's name or date of birth that can be found on social network
:18:59. > :19:04.sites. Change pass words on a regular basis. Use at least eight
:19:04. > :19:09.characters. The longer the pass word, the better. Incorporate
:19:09. > :19:14.numbers and symbols combining upper and lower case letters. If you
:19:14. > :19:22.forget your pass word, why not use a phrase? Take the first letter of
:19:22. > :19:27.each word, add in numbers and symbols and Bob's your uncle...
:19:27. > :19:31.X-Ray is my favourite programme on BBC One. Sorted. So, has Lynne
:19:31. > :19:37.Allbutt tightened up her online security? Definitely. I see it as a
:19:37. > :19:40.gift now. It was horrid at the time, but it was a gift to increase my
:19:40. > :19:45.awareness of security and to increase my security.
:19:45. > :19:49.Lots of good advice. That is on the website. Next with gold prices
:19:49. > :19:54.riding high, you may be thinking about selling off valuables to raise
:19:54. > :19:59.extra cash, but how do you make sure you get the best deal? There are so
:19:59. > :20:04.many places keen to buy your gold. On the High Street, in the
:20:04. > :20:09.supermarkets, online and postal companies ready to buy it, so let's
:20:09. > :20:16.see who the people of Abergavenny would turn to if they had gold to
:20:16. > :20:23.sell. Have you ever sold any gold? gave my granddaughter gold to sell.
:20:23. > :20:33.How did she get on? She was OK. I think she got a council of bob.
:20:33. > :20:34.
:20:35. > :20:40.Where did she go? To a jeweller's. She didn't use a post back or card.
:20:40. > :20:45.She went to a proper jeweller. If a property asked you to send off
:20:45. > :20:47.your gold, would you do it? I would be dubious. I would research the
:20:47. > :20:53.company. Would you feel comfortable if you
:20:53. > :20:59.sent it off? No, definitely not. What experience have you had when
:20:59. > :21:04.selling yours? Did you get a good price? Not really it was in
:21:04. > :21:11.comparison to what it was. It was about �30 you had for it.
:21:11. > :21:18.Go to a proper jeweller's. Why? Because I think I would get the
:21:18. > :21:26.best price and I would trust them. So, mixed feelings, but for one
:21:26. > :21:30.X-Ray viewer, handing over his gold proved a costly mistake. We know the
:21:30. > :21:34.expression, worth its weight in gold but in recent years, record gold
:21:34. > :21:40.prices have given the saying more meaning than ever before. It seems
:21:40. > :21:45.that everyone is trying to get in on the gold rush from pawn brokers to
:21:45. > :21:50.supermarkets. Anyone lucky enough to own some of the y could find that
:21:50. > :21:54.their investment is worth a fortune. That is what Paul Williams from
:21:55. > :22:01.Rhondda hoped when he started buying up the precious metal.
:22:01. > :22:05.When did you first start collecting coins? About 10 or 15 years ago.
:22:05. > :22:09.Rather than putting money into a building society, I thought that the
:22:09. > :22:14.coins would be a better investment for the future.
:22:14. > :22:20.Over the years Paul managed to rack up a collection of gold sovereigns.
:22:20. > :22:25.Like these ones. In the autumn of 2011, he finally decided it was time
:22:25. > :22:33.to cash in his investment. Two of my daughters had decided that
:22:33. > :22:40.they were going to get married in the near future. It was coming up to
:22:40. > :22:45.my wife and I's Roubi wedding. We decided to go on a cruise.
:22:45. > :22:52.Paul wanted to make sure he got the best price for the coins. After
:22:52. > :22:58.doing his research on the internet, he thought he had the ideal firm for
:22:58. > :23:05.the job GSK Ltd promised customers, a smooth, hassle free and satisfying
:23:05. > :23:14.sale. They seemed keen to get their hands on Paul's sovereigns.
:23:14. > :23:18.GSK Ltd asked Paul to send he is coin collection to them for
:23:18. > :23:25.evaluation, but Paul was not keen to let the goods out of his sight. So
:23:25. > :23:30.he and his wife decided to make the journey to meet Mr Richard Blundell,
:23:30. > :23:38.the man behind GSK Ltd. Richard offered Paul �20,000 for the
:23:38. > :23:41.collection. Paul would get �5,000 in cash, and receive the remaining
:23:42. > :23:47.�15,000 via a bank transfer in the next few days.
:23:47. > :23:53.He gave me a bill of sale. He signed it. It was on company headed paper
:23:53. > :23:58.it all seemed reasonable to me. But Paul would soon regret being so
:23:58. > :24:03.trusting. Weeks later, he was city waiting for
:24:03. > :24:08.the �15,000. So you had �5,000 but when did you
:24:08. > :24:12.realise there may be problems getting the rest? Numerous telephone
:24:12. > :24:15.calls. Numerous e-mails back and forth reminding him of the
:24:15. > :24:20.agreement. He always seemed to have some
:24:21. > :24:27.excuse. I then agreed with him that he would
:24:27. > :24:30.pay me �1,000 a month. That was until the �15,000 had been
:24:30. > :24:35.paid. With a payment plan in place, Paul
:24:35. > :24:40.hoped he would finally get the money he was owed, even if it took a
:24:40. > :24:46.little while. A one-off payment of �1,000 turned
:24:46. > :24:51.up. I was surprised. But I thought at least it is now
:24:51. > :24:56.going to happen, that I will get the regular �1,000 a month off him to
:24:56. > :25:01.clear the debt. But sadly, Paul's hopes were not to
:25:01. > :25:06.be fulfilled. That payment in March, last year, was the last time he
:25:06. > :25:11.received any money from GSK Ltd or Richard Blundell. You may think that
:25:11. > :25:15.the story has a familiar ring to it you would be right. This is not the
:25:16. > :25:20.first time an X-Ray viewer has been left thousands of pounds out of
:25:20. > :25:25.pocket by GSK Ltd. Last summer we featured this story
:25:25. > :25:32.of lana and Chris Cook from Tonypandy. They thought that their
:25:32. > :25:37.collection of gold coins was worth at least �3,000. They sent them to
:25:37. > :25:42.GSK Ltd for a free evaluation, only for them to disappear. The company
:25:42. > :25:47.claimed that the curer firm left the valuable package under a van on a
:25:47. > :25:52.driveway, that it had been stolen. Of course, you think, what is going
:25:52. > :25:57.to happen? ! At first, the firm offered the couple compensation,
:25:57. > :26:03.before doing a U-turn and withdrawing the offer. A year later,
:26:03. > :26:08.lana and Chris are still without any coins or money.
:26:08. > :26:13.We have discovered that the money fronting GSK Ltd, Richard Blundell,
:26:13. > :26:17.has had a far from glittering career. He is not allowed to be a
:26:17. > :26:23.director of any company, after being disqualified for six years. The
:26:23. > :26:28.reason: He was deemed unfit director of an insolvent company. The judge
:26:28. > :26:32.ruled it was in the public interest to disqualify him. Not the kind of
:26:32. > :26:36.man to entrust your valuables too. -- to.
:26:36. > :26:41.So if you have gold you would like to sell, what is the best way to
:26:41. > :26:45.ensure you get a fair deal? If I had gold I wanted to sell, there is is a
:26:45. > :26:50.big if in, there but I would go to the local High Street it is safer to
:26:51. > :26:56.deal with a local trader face-to-face over the counter so go
:26:56. > :27:02.to a reputable jeweller. That advice comes too late for Paul.
:27:02. > :27:08.The occasions he had hoped to finances have been and gone.
:27:08. > :27:14.One of my daughter's got married in Easter. I got to the situation write
:27:14. > :27:18.felt that the funding of the wedding was going to be difficult from my
:27:18. > :27:24.point of view. What was it like having to explain
:27:24. > :27:31.this to your daughter? Was very hard to do. But she was more concerned
:27:31. > :27:37.about mine and the wife's well being, than the fact that she was,
:27:37. > :27:44.that her an her future husband, were going to have to fund the wedding.
:27:44. > :27:48.18 months on, Paul's hopes of getting his �14,000 back are fading
:27:48. > :27:54.way. It has been a devastating
:27:54. > :28:00.experience. Well, we had lots of questions for
:28:00. > :28:05.GSK Ltd and Richard Blundell but despite our attempts to contact him,
:28:05. > :28:08.he does not want to talk to us. Trading standards are also
:28:09. > :28:13.investigating Paul's case and others. We will keep you updated.
:28:13. > :28:23.That is it for this week. If you would like us to investigate
:28:23. > :28:28.
:28:28. > :28:31.Next week, they say they will send a security guard to your home if you