:00:17. > :00:23.Sporting the latest scams and making sure you make the most of your
:00:24. > :00:28.money. I have been not just sorted it out? Exposing the rogues and
:00:29. > :00:39.confronting the conmen. We are here to help you fight back.
:00:40. > :00:44.Tonight, the village left with no phones or internet for six weeks -
:00:45. > :00:54.why did BT Openreach take so long to fix the problem? We were really let
:00:55. > :01:03.down. Took so long. They really don't care. I don't think they care.
:01:04. > :01:06.Special milk maker toddlers is flying off the shelves, but is it
:01:07. > :01:09.really any healthier than good old-fashioned cow 's milk? Why are
:01:10. > :01:14.they promoting it's rich in calcium when it's no better than cow's milk?
:01:15. > :01:21.And we all love a takeaway. But can you guess how much fat is in them?
:01:22. > :01:25.First tonight - over the last few months we've heard a lot about the
:01:26. > :01:28.poor service being offered by the company who keeps our landlines and
:01:29. > :01:31.broadband up and running. You've told us that when these
:01:32. > :01:34.essential services break down, it's very hard to get the company
:01:35. > :01:40.responsible - BT Openreach - to act. On this farm near Usk, the phone
:01:41. > :01:43.line's been faulty for three years. We'll be hearing more about that
:01:44. > :01:44.later. But first, the story of a village left struggling to
:01:45. > :01:52.communicate. Nestling in the hills outside
:01:53. > :01:56.Bangor, the picturesque village of Tregarth certainly has a lot going
:01:57. > :02:01.for it. But there's one thing it doesnt have much of - a mobile phone
:02:02. > :02:07.signal! For local residents like Della Fazey, a landline is
:02:08. > :02:11.all-important. It's part of life to have a landline. There are some
:02:12. > :02:15.elderly people who don't know how to use a mobile phone and don't own one
:02:16. > :02:20.so they are completely reliant on their landline.
:02:21. > :02:24.But in May, that lifeline was broken when a lorry lost control on this
:02:25. > :02:28.tight bend and hit the pole carrying the phone line. 17 properties were
:02:29. > :02:34.affected, and it wasn't just the landline they lost. We lost the
:02:35. > :02:39.broadband connection as well. So our main means of communication were
:02:40. > :02:43.gone. It must have been a nightmare for you to lose everything in an
:02:44. > :02:47.area like this. It's not until you lose it that you realise how much
:02:48. > :02:49.your life revolves around it. And particularly because mobile phone
:02:50. > :02:53.reception is so variable, so there are a number of people who can't get
:02:54. > :03:00.mobile phone reception in their houses so when the landline goes
:03:01. > :03:03.you're sort of lost. Everyone was keen to get the problem fixed.
:03:04. > :03:07.So they all contacted their phone company. But it wasn't that simple,
:03:08. > :03:11.because the company who provides your phone line doesn't repair it
:03:12. > :03:17.when it breaks. Only one company does that - BT Openreach. It's their
:03:18. > :03:21.job to maintain the infrastructure that keeps your phones working. So
:03:22. > :03:24.if something should go wrong with your phone line it will be them, and
:03:25. > :03:30.not your phone company, who shows up. Sounds simple, doesn't it? Not
:03:31. > :03:35.quite. Because BT Openreach won't take your call. So first you have to
:03:36. > :03:41.contact your phone company, who will then contact BT Openreach to arrange
:03:42. > :03:44.an appointment on your behalf. Days and then weeks passed by
:03:45. > :03:47.without any sign of the services getting back up and running.
:03:48. > :03:48.Eventually, Della and her neighbours decided to follow BT's well-known
:03:49. > :03:56.slogan "It's good to talk". The community started to hold
:03:57. > :04:01.regular meetings, hoping they'd be able to come up with a plan to get
:04:02. > :04:04.it all sorted. And it was during these meetings that they discovered
:04:05. > :04:10.they weren't all getting the same story. People would be told that it
:04:11. > :04:14.will be mended by next week, or it won't be mended until next month, or
:04:15. > :04:18.it's because BT Openreach can't get a pole. Just had basically three
:04:19. > :04:24.weeks of excuses of why they couldn't do anything. They didn't
:04:25. > :04:28.have a clue what was going on. I gave up in the end. I got more
:04:29. > :04:33.information from coming to this group. There was little or no
:04:34. > :04:36.communication from the phone companies, and the residents had to
:04:37. > :04:41.get used to living without their usual means of communication too.
:04:42. > :04:48.I don't think they quite grasped how big a problem it is for a rural
:04:49. > :04:52.community like this. You would just go around searching for internet so
:04:53. > :04:57.you could carry on your life in some sort of a normal way. It's not
:04:58. > :05:00.possible to have any sort of Skype conversations. This would result in
:05:01. > :05:03.a 14-hour trip to Cardiff. Huge working days to compensate for not
:05:04. > :05:07.being able to use the technology that supports rural working.
:05:08. > :05:12.The Livingston family could just about get a mobile signal at the end
:05:13. > :05:15.of their garden. Sick of having to brave the elements just to make a
:05:16. > :05:21.call, Mel and her family built a temporary phone box complete with a
:05:22. > :05:25.comfy chair. If you're coming up here in the evening, leastways
:05:26. > :05:29.there's a light in there and a seat. And when Mel was sitting in her
:05:30. > :05:32.tent, trying to get the problem sorted, she realised just how little
:05:33. > :05:36.the companies were talking to each other. They couldn't find out what
:05:37. > :05:40.was going on until there was an updated report from Openreach. In
:05:41. > :05:44.the end, I think it was a communication problem from
:05:45. > :05:47.Openreach. But for some residents, being
:05:48. > :05:52.without a phone line was more than an inconvenience. It became a matter
:05:53. > :05:59.of life and death. My father-in-law had just passed away and he lived in
:06:00. > :06:03.the Outer Hebrides. He was the sole carer for my mother-in-law, who's
:06:04. > :06:08.got end-stage Parkinson's disease. We had to basically stand at the top
:06:09. > :06:14.of our drive where we could get a signal using a mobile phone to try
:06:15. > :06:18.and arrange the care. It was very difficult.
:06:19. > :06:23.Sick of the stories and delays caused by a system that wasn't
:06:24. > :06:26.working, Della decided to skip the middlemen and go straight to the
:06:27. > :06:31.top. She contacted the Chief Executive of BT Openreach, Liv
:06:32. > :06:36.Garfield. And that seemed to do the trick. Six weeks after the line went
:06:37. > :06:42.down, it was fixed. But why did it take so long? It kind of made me
:06:43. > :06:46.angry and a bit baffled why they hadn't just sorted it out. Cos it
:06:47. > :06:50.seemed like such a simple thing to do, considering they managed to fix
:06:51. > :06:53.it in a day. We were really let down, you know, that it took so
:06:54. > :06:55.long. Considering it's the largest communication company in the
:06:56. > :07:05.country, they really don't communicate very well. They've got
:07:06. > :07:08.to learn how to better talk to each other and with themselves. But while
:07:09. > :07:11.the lines above Tregarth are now back up and running, the residents
:07:12. > :07:16.are still getting mixed signals, this time over refunds.
:07:17. > :07:20.So have you had any money back yet? I haven't received anything at all.
:07:21. > :07:25.Because the phone company that I'm with said that they weren't getting
:07:26. > :07:32.any, so they won't give me any. It seems strange we have to fight for
:07:33. > :07:36.it. We had to fight for a reconnection. They had told me there
:07:37. > :07:39.would be a compensation package, but that package turns out to be giving
:07:40. > :07:44.your line rental costs back and that's basically it. I put more than
:07:45. > :07:49.?100 worth of credit on my phone during that six-week period. They
:07:50. > :07:54.just don't care. I really don't think they care.
:07:55. > :08:02.We'll have more on that story later in the programme. LAst week, we
:08:03. > :08:04.focussed on a company called Eco Green Deal Solutions who offered
:08:05. > :08:08.customers free boilers if they paid up to ?250 for an energy survey. The
:08:09. > :08:12.company director was this man, Kris Patel. You're not prepared to tell
:08:13. > :08:18.people what's happened to thier money. No?
:08:19. > :08:22.We've had a huge response to that story. Dozens of you have been in
:08:23. > :08:26.touch to say that you also paid out but didn't get a free boiler. We
:08:27. > :08:29.reckon that between you, you've paid Eco Green Deal Solutions over
:08:30. > :08:32.?10,000. We've also discovered that a number of other companies seem to
:08:33. > :08:35.be offering similar energy assessments you may not need, so if
:08:36. > :08:43.you've got any information, do get in touch. The phones are open now on
:08:44. > :08:49.03703 334 334. Or you can e-mail us at x-ray@bbc.co.uk Still to come on
:08:50. > :08:54.tonight's programme: Do you use free wi-fi when you're out and about?
:08:55. > :09:03.Well, here's why you shouldn't! Here's all the information. Here's
:09:04. > :09:06.your passwords. Oh, wow. Now, you might have noticed, this
:09:07. > :09:11.month, BBC Wales is running a series of special programmes to help us all
:09:12. > :09:14.live longer - taking a look at what we eat and how much we exercise.
:09:15. > :09:17.Today we're in Newport, a city which has more than its fair share of
:09:18. > :09:21.takeaways. One in five of us will have one once
:09:22. > :09:25.a week, so we've come to a call centre in the city - let's find out
:09:26. > :09:30.what people here choose as an after-work treat. Do you enjoy
:09:31. > :09:36.takeaways? Everything. If my wife doesn't want to eat it, generally,
:09:37. > :09:39.I'd like to have it. It macro one macro what about fish and chips two
:09:40. > :09:46.Cemetery yeah, that's a gate. I enjoy fish and chips when their
:09:47. > :09:54.word. Chicken biryani. Korea soars. For Popper dons and mint sauce.
:09:55. > :10:01.Balti, some chips, some rice, some non-bread as well. Indian seems
:10:02. > :10:05.popular then, but we want to put these workers to the test. Do they
:10:06. > :10:13.know which popular takeaway contains the most fat? I'd say pizza. I'd say
:10:14. > :10:20.pizza. I reckon fish and chips. Pizza. 100%. It's between the Indian
:10:21. > :10:26.and the pizza, because the Indian has a lot of cream in, a lot of
:10:27. > :10:30.cheese. On the pizza. Instinctively, I'd say fish and chips. So which
:10:31. > :10:34.takeaway do you think has the most amount of fat in it? So who's right?
:10:35. > :10:37.Well, the takeaway with most fat in is the fish and chips. This portion
:10:38. > :10:42.contains a massive 104 grams of fat, equivalent to this much lard.
:10:43. > :10:52.is the fish and chips. This portion contains a Pigeon chips. So macro
:10:53. > :10:56.oh. Next up is the Indian with 83 grams, then the Chinese with 79
:10:57. > :11:00.grams and - surprisingly - the pizza with 64 grams.
:11:01. > :11:06.Well, that's pretty shocking stuff. Sioned Quirke is a dietician. She's
:11:07. > :11:11.joining me now. Good to see you. Looking at all these foods, a lot of
:11:12. > :11:16.fat. What makes it hit home is the lump of fat. When it comes to
:11:17. > :11:19.takeaway, everyone likes a treat. People don't realise how bad
:11:20. > :11:25.takeaway czar, and this demonstrates how much fat is in them. The
:11:26. > :11:29.equivalent lump of fat present in the meal really brings it home.
:11:30. > :11:35.Absolutely. The one that stands out is the fish and chips. The fact is
:11:36. > :11:39.able to 11th chocolate digestives, and nearly three and a half hours
:11:40. > :11:46.worth of walking, which is a lot for one meal, isn't it? That the a lot
:11:47. > :11:50.of work to burn off one meal. Everybody loves a treat. What can we
:11:51. > :11:54.do to make those treats slightly healthier? Absolutely. Look at the
:11:55. > :11:59.frequency, so cut it down from once a week to once a month, maybe. Look
:12:00. > :12:02.at your portion sizes, so instead of having one meal each, share a
:12:03. > :12:06.portion, and the other thing is, don't go overboard. We tend to have
:12:07. > :12:12.a kind of carbohydrate overload, so we have rice, chips, non-bread,
:12:13. > :12:15.Popper dons. Just don't go as crazy as you normally would, and that
:12:16. > :12:21.helps save the fact and the calories. Thank you very much.
:12:22. > :12:24.Next. Rachel's been out on the streets here in Newport, finding out
:12:25. > :12:26.why free Wi-Fi could end up costing you a lot more than you bargained
:12:27. > :12:30.for. It's on every High Street, and most
:12:31. > :12:33.shopping centres - free public Wi-Fi. The cheap way to get banking
:12:34. > :12:41.or shopping done when you're away from home? or is it? I have an
:12:42. > :12:44.online business, so I use it a lot for that. And obviously social
:12:45. > :12:48.networking and all that sort of stuff. Any kind of banking, online
:12:49. > :12:51.shopping? Oh yes, I do a lot of online banking with it as well.
:12:52. > :12:55.Facebook, Twitter, maybe I might go on Google to find something. I go on
:12:56. > :12:59.Facebook and check my emails. I've got online banking, yes, with Royal
:13:00. > :13:01.Bank of Scotland, so I use it to check my balance and overdraft and
:13:02. > :13:05.all that, like. But those few minutes on free public
:13:06. > :13:09.Wi-Fi can really cost, and it's not just your cash. You wouldn't dream
:13:10. > :13:13.of advertising your personal details to everyone, but when you're using
:13:14. > :13:21.free Wi-Fi, that could be exactly what you're doing. Excuse me, I
:13:22. > :13:24.don't suppose I can just give you my bank account details, can I? Would
:13:25. > :13:31.that be all right? Passwords? Jason Hart is an expert in computer
:13:32. > :13:34.security. People are really hungry for Wi-Fi now, using their mobile
:13:35. > :13:42.phone, their tablets, their laptops, public places, hotels, cafes, etc.
:13:43. > :13:45.However, it's a hacker's haven. People are so vulnerable if they've
:13:46. > :13:48.connected into what I call a rogue wireless hotspot. The attacker can
:13:49. > :13:54.essentially suck up all the personal information, credit card details and
:13:55. > :13:58.passwords. That's exactly what happened to restaurant owner
:13:59. > :14:04.Iftekhar Haris. He was hacked using free Wi-Fi whilst on holiday in
:14:05. > :14:08.Portugal. I used the hotel foyer computer to access the internet and
:14:09. > :14:11.all was fine until I actually came back home and a couple of months
:14:12. > :14:16.later when I actually got my statements. I was horrified there
:14:17. > :14:18.were these transactions on my credit card statement saying that I had
:14:19. > :14:30.made three transactions to companies I had no idea who they were, what it
:14:31. > :14:33.was for. The only time while I was away that I've used my card was
:14:34. > :14:37.putting it into this particular computer at the foyer of that hotel,
:14:38. > :14:51.so I believe at that moment I had compromised my details. Others
:14:52. > :14:55.aren't so lucky. Apparently, over half of us don't know whether the
:14:56. > :15:03.wi-fi we log onto is secure or open to anyone and over 10% of us do
:15:04. > :15:10.internet banking on public wi-fi. Figures that every e-criminal wants
:15:11. > :15:15.to hear. So just how easy is it to be hacked using public wi-fi?
:15:16. > :15:21.Jason's agreed to set up a fake wi-fi site in this Newport bar. All
:15:22. > :15:26.he needs is his laptop and a gadget easily available on the internet.
:15:27. > :15:30.Tucked away in a quiet area, you'd never guess he's engaged in an
:15:31. > :15:34.illegal activity. How many people will fall So let's have a look and
:15:35. > :15:39.see how many phones you've got connected. We switched the
:15:40. > :15:43.particular device on two minutes ago, we have, two, four, we have ten
:15:44. > :15:47.devices that have connected automatically. Ten already? As you
:15:48. > :15:53.can see, we have androids, we have iPhones, we have an iPad. Once
:15:54. > :15:57.theyre hooked on, what are you talking about that you could you get
:15:58. > :16:00.from this? So, If you were connected now and you were going online
:16:01. > :16:03.shopping, we could capture your credit card details, your passwords.
:16:04. > :16:06.Everything. Of course, we destroyed the data. But what will the
:16:07. > :16:09.unsuspecting wi-fi users make of our discoveries? I'm Jason. I'm what
:16:10. > :16:12.they call an ethical hacker. You've just actually connected to a fake
:16:13. > :16:15.wi-fi hotspot where an attacker can actually capture all the information
:16:16. > :16:19.from your phone. You've just been surfing Facebook, Google, looking at
:16:20. > :16:23.Google analytics, dropbox, correct? Yeah. So, basically, everything
:16:24. > :16:26.you've just done from your iPhone I could essentially see what you've
:16:27. > :16:31.done, on top of that, all your passwords as well. Honest? Yes! So I
:16:32. > :16:35.do online banking, could you potentially take my information?
:16:36. > :16:38.Potentially, yes! Wow, that has shocked me completely, oh, wow. Your
:16:39. > :16:41.phone actually connected automatically without you knowing,
:16:42. > :16:47.so on your settings you want to get your device or your phone to ask you
:16:48. > :16:50.to join to that wi-fi hotspot. Here's all the information. That's
:16:51. > :16:56.all your passwords, these are where you've been connecting, that's your
:16:57. > :17:03.password in there. Can you delete that then? And he wasn't the only
:17:04. > :17:08.one. Hi, are you Sophie? You've just been connected to the wi-fi? Yes!
:17:09. > :17:14.Would that be your user name and your password? It would, how did you
:17:15. > :17:18.get that? You actually connected to a rogue wireless hotspot and what a
:17:19. > :17:22.hacker can do as I showed you here is get your username and password
:17:23. > :17:27.and anything else you do on your device. Oh, my God! Instead of
:17:28. > :17:31.giving our details to just anyone, we can all be a bit more wifi savvy.
:17:32. > :17:41.These tips could save you thousands. Wait. Do you really need to use the
:17:42. > :17:46.internet right now? Or could it wait until you're on a secure network?
:17:47. > :17:56.Internet sites. Internet sites with an s in the address are more secure,
:17:57. > :18:00.so HTTPS. No, so don't risk it. It's very easy for the hackers to get
:18:01. > :18:02.your phone to switch to their fake site so if the wi-fi on your phone
:18:03. > :18:10.is switched to on, you're at risk. And finally, if you're in any in
:18:11. > :18:18.doubt about how safe a site is, don't use it. And you can see more
:18:19. > :18:21.advice on that on our website. Now earlier we heard about the problems
:18:22. > :18:25.the people of Talgarth in Bangor faced with their phones and
:18:26. > :18:29.broadband connections. We've also heard from viewers in Carmathenshire
:18:30. > :18:32.and on Anglesey who've been trying for months trying to get BT
:18:33. > :18:40.Openreach to sort out their problems and John Bowler here in Usk is at
:18:41. > :18:45.his wits end. Aren't you, John? Yes, certainly. So how long have you been
:18:46. > :18:48.haveing problems with your phone line? Nearly three years. That's a
:18:49. > :18:52.long time, three years. What kinds of problems are you having? Whenver
:18:53. > :18:56.there's a bit of a storm, the phone line crackles or cuts out altogether
:18:57. > :18:59.and there's no internet service at all. You're in quite an exposed spot
:19:00. > :19:03.up here, so I imagine that's quite often? We're very exposed, we catch
:19:04. > :19:07.the wind in all directions. And John, I know you've had some serious
:19:08. > :19:11.health problems. How much of a worry is it when you don't have a reliable
:19:12. > :19:16.phone line? I'm often here on my own, I've had a couple of heart
:19:17. > :19:19.attacks in the past, and I have had a need to telephone for an
:19:20. > :19:24.ambulance. There's no mobile signal here and my nearest neighbours are
:19:25. > :19:30.almost half a mile away. So if I have a problem, I've got to use my
:19:31. > :19:33.phone line. And what's it been like dealing with BT Openreach? You've
:19:34. > :19:37.been trying to get this problem fixed for three years. Unbelievable.
:19:38. > :19:41.It's a complicated issue, you can't write to them about it. If you
:19:42. > :19:45.phone, you've got to wait for half an hour to speak to somebody and
:19:46. > :19:48.then when you do it's a different person every time and they never
:19:49. > :19:57.seem to understand the rural situation. So very frustrating for
:19:58. > :20:01.you? Extremely. Well, John, you're not the only one who has been having
:20:02. > :20:04.problems. I think it's time I had a word. Well, we have asked BT
:20:05. > :20:07.Openreach repeatedly for an interview but they say it's
:20:08. > :20:11.impossible for them to find a spokesperson at the moment. So it
:20:12. > :20:15.looks like the only way I'm going to reach them is by using this.
:20:16. > :20:28.Hello! BT Openreach can you hear me? Do you think it's OK to leave people
:20:29. > :20:37.cut off for six weeks? Why don't you think it's good to talk to your
:20:38. > :20:40.customers? Hello! Hello? Well, what can I say! BT Openreach, the company
:20:41. > :20:46.that aren't exactly open to being reached!
:20:47. > :20:51.Right, well, not much joy there then. But they have sent us a
:20:52. > :20:54.statement. They say they regret the inconvenience caused to the
:20:55. > :20:57.residents of Tregarth but it was difficult to sort out the incident
:20:58. > :21:00.quickly because of the major and costly engineering work that was
:21:01. > :21:04.needed. They say the planning for that work had mostly been done by
:21:05. > :21:07.the time Della got in touch with their Chief Executive Liv Garfield
:21:08. > :21:09.and they did keep the different phone companies updated with
:21:10. > :21:12.information. Unfortunately, they're not allowed to contact customers
:21:13. > :21:16.directly. So what about the phone companies involved? Well BT say they
:21:17. > :21:21.did compensate a number of customers and they did offer Della some money.
:21:22. > :21:26.Sky say they have refunded Robert Cramp and the Phone Co-op will now
:21:27. > :21:29.be offering Coryn a refund. The Post Office have refunded Val and Brian
:21:30. > :21:34.Burgess but they'll now be offering them a goodwill payment too. And
:21:35. > :21:38.there's good news for John Bowler from Usk too. BT Openreach have now
:21:39. > :21:43.arranged for the work to fix his line to take place. At last! Last
:21:44. > :21:46.week, we told you about the hidden sugars in children's food. And
:21:47. > :21:49.earlier in the programme dietician Sioned Quirke had some shocking
:21:50. > :21:52.revelations about takeaways. She's also been helping Rachel investigate
:21:53. > :22:02.whether toddler milks are as good for your kids as they claim to be.
:22:03. > :22:07.Cow's milk, it's natural, it's cheap and the government says it's
:22:08. > :22:12.suitable for children from the age of one. But this cow's got
:22:13. > :22:15.competition, in the form of these toddler milks, aA relatively new
:22:16. > :22:21.product from some of our biggest baby brands.
:22:22. > :22:27.They're aimed at toddlers, who in years gone by would have been given
:22:28. > :22:33.good old cow's milk to drink. We asked these mums in Blackwood what
:22:34. > :22:36.they made of the product. I've used them for both my daughters, and all
:22:37. > :22:41.my friends that I bother with they've used it as well. It just
:22:42. > :22:46.seems like an easy way to get iron and nutrition into them as well.
:22:47. > :22:50.Well, when I seen the advert I thought, well that will be something
:22:51. > :22:53.good for my daughter. The way they portray it on telly and all the
:22:54. > :22:57.advertising, but thats what brings the people in, they don't advertise
:22:58. > :23:00.cow's milk as much. The marketing is designed to convince the mums
:23:01. > :23:04.they're doing the best for their kids and that's no coincidence. All
:23:05. > :23:07.the branding gives just that message. Every word on that
:23:08. > :23:12.packaging will help persuade consumers to buy. Look at the sort
:23:13. > :23:15.of words they are using. So words like Pronutra, words like unique,
:23:16. > :23:18.advanced, gold all of those words are there to reassure parents that
:23:19. > :23:26.the product should be for their child. Is it quite a deliberate
:23:27. > :23:31.thing the numbering of these to tie you in? Completely, so if you take
:23:32. > :23:35.the numbering on these products here, one month from birth for one
:23:36. > :23:38.month and beyond and then two, three to six months, one to two years. The
:23:39. > :23:45.parents will naturally move from one to the other very consciously as you
:23:46. > :23:50.hit those key dates. And it's even clearer really here, one two three.
:23:51. > :23:57.Absolutely. It's recommended that toddlers drink 300ml of whole milk a
:23:58. > :24:01.day and eat a balanced diet. So how much does that cost if you rely on
:24:02. > :24:03.the white stuff you've got in your fridge?
:24:04. > :24:11.Over a year, it's around ?48. So for three years, from age one to four,
:24:12. > :24:17.that'll be around ?144? What would you guess for the Toddler Milk? If
:24:18. > :24:23.it was about one a week, well a lot! Probably about ?150, somewhere
:24:24. > :24:27.around there? That's not far off. On average a year's supply of growing
:24:28. > :24:31.up milk will cost just under ?200. If you stick with it for three
:24:32. > :24:37.years, the SMA will cost you over ?700. Ooh, that's a lot! And if you
:24:38. > :24:42.buy ready mixed cartons it's even more pricey. Our research found the
:24:43. > :24:56.most expensive is SMA with around ?590 per year or just over ?1,770
:24:57. > :25:01.for three years. Yeah, it does surprise me. Crazy, well that's one
:25:02. > :25:07.reason why I chose not to use them because it's just, they're just
:25:08. > :25:13.selling the brand really. So is it worth spending the extra? For most
:25:14. > :25:16.parents, the advice seems to be no. They do tend to be the parents where
:25:17. > :25:21.their children have got a lovely healthy balanced diet and they think
:25:22. > :25:24.that that is going to add to it, it doesn't! You're wasting your money.
:25:25. > :25:28.Cow's milk is a great addition to a healthy balanced diet. It is really
:25:29. > :25:35.only under guidance that toddlers will require these types of milk.
:25:36. > :25:38.Toddlers have milk for that all important calcium. Every 100ml of
:25:39. > :25:44.cow's milk has 122 milligrams of calcium. But the toddler milks
:25:45. > :25:52.contain less, with SMA the lowest with just 78mg. It's a bit of a con
:25:53. > :25:57.really, to me it does seem like a bit of a con cos you can see on the
:25:58. > :26:02.front it the boxes iron and calcium. You can see it is on all of them. So
:26:03. > :26:09.why are they promoting that they are so rich in calcium if it is no
:26:10. > :26:13.better than cow's. And the toddler milks contain more sugar than cow's
:26:14. > :26:19.milk. It may be naturally occurring lactose, but it's still sugar. Cow's
:26:20. > :26:28.milk has a low 14.1g. SMA is the highest again with 37g. And two
:26:29. > :26:33.brands, Cow Gate and SMA even have vanilla flavouring to make them
:26:34. > :26:37.taste even sweeter. We advise parents to wean with more savoury
:26:38. > :26:40.foods right from the beginning, so more of your vegetable puree rather
:26:41. > :26:43.than the fruit puree because we know that children can develop a
:26:44. > :26:47.preference for sweet tasting food and with the rates of obesity in
:26:48. > :26:55.Wales we don't want that to be the case.
:26:56. > :27:02.This is all giving our parents food for thought. You're buying it for
:27:03. > :27:05.your toddler thinking that you are giving them the most nutritional
:27:06. > :27:07.milk you can, when actually you haven't been, so, no it's not very
:27:08. > :27:17.nice. So what are the toddler milk
:27:18. > :27:20.manufacturers saying? Well, they point out that thier products are a
:27:21. > :27:24.convenient and popular option, helping parents ensure children are
:27:25. > :27:27.getting the nutrients they need. Nestle who make SMA say it's
:27:28. > :27:31.misleading to compare the price with cow's milk as they're not comparable
:27:32. > :27:33.products and children would need to take multivitamins with cow's milk
:27:34. > :27:39.to achieve the same level of nutrition. They all say their
:27:40. > :27:43.product provides more iron than cow's milk and that's important as
:27:44. > :27:46.30% or small children may not have enough iron in their diet. They
:27:47. > :27:50.acknowledge that their products do have higher levels of sugar than
:27:51. > :27:53.cow's milk. But they point out that their product contains less protein
:27:54. > :27:56.which they say is a good thing because high levels of protein is
:27:57. > :28:01.now being linked to childhood obesity. They don't deny that the
:28:02. > :28:04.formula is lower in calcuim, but they say that the Vitamin D in
:28:05. > :28:13.toddler milk helps children absorb the mineral. Well, that's if for
:28:14. > :28:16.tonight. Next week, Rachel's on home territory in Saundersfoot, the
:28:17. > :28:20.seaside village that's become a target for fraudsters. All the
:28:21. > :28:27.indications are our addresses are being hijacked for an insurance
:28:28. > :28:28.scam. If you'd like us to check out anything that's bothering you,
:28:29. > :28:39.remember we're here to help. We'll see you next week. Same time,
:28:40. > :28:41.same place. Goodbye.