:00:00. > :00:32.You're watching X-Ray, the programme that fights for your rights.
:00:33. > :00:38.Tonight - the families duped into paying for fake piano exams.
:00:39. > :00:47.Exposing the truth and tracking down the rogues, and we will not
:00:48. > :00:49.But will not the teacher who tricked her pupils
:00:50. > :00:57.Why have you let so many children down?
:00:58. > :01:00.The online scooter company with a string of celebrity customers -
:01:01. > :01:06.but Daniel says his experience has been shocking.
:01:07. > :01:09.When I had it serviced there was a live wire touching my metal frame.
:01:10. > :01:13.And the Swansea shop owner jailed for selling not so legal highs.
:01:14. > :01:15.He was told how people ended up in hospital.
:01:16. > :01:24.First tonight, Rachel's been investigating a music teacher
:01:25. > :01:35.from right here in Swansea who's conned dozens of young students.
:01:36. > :01:37.When your child learns a musical instrument like the piano,
:01:38. > :01:40.you hope they're being taught by someone that they can look up to
:01:41. > :01:48.And if that teacher decides to test their skills through examinations it
:01:49. > :01:53.can be a proud moment for children and their parents.
:01:54. > :01:59.But what if you discovered that your kids had failed to make
:02:00. > :02:05.the grade because their tests had turned out to be fake?
:02:06. > :02:14.That's what's happened to pupils of a Swansea music teacher, Nadine May.
:02:15. > :02:16.Back in 2011, she started teaching Keith Hopcyn's son Marcus.
:02:17. > :02:19.And at first she seemed to hit the right note with the family.
:02:20. > :02:23.And I thought she was a very competent teacher.
:02:24. > :02:30.And he liked his teacher and everything went well.
:02:31. > :02:32.In March last year, Keith paid Nadine May ?50 to enter
:02:33. > :02:39.Prior to his Grade 2 examination, she told us that Marcus was very
:02:40. > :02:41.nervous but it wasn't a problem, she would make a recording
:02:42. > :02:52.of his performance and send it on to the examination board.
:02:53. > :02:56.We heard a week later that he'd passed and we were very pleased.
:02:57. > :03:00.But Marcus's certificate never arrived.
:03:01. > :03:06.My wife continually asked Mrs May for the certificate and there were
:03:07. > :03:14.Despite the missing certificate, a year later, Nadine encouraged
:03:15. > :03:22.Once again she recorded his performance and said she'd send
:03:23. > :03:26.But when the certificate didn't arrive again,
:03:27. > :03:33.Keith's wife called the exam board to find out what was going on.
:03:34. > :03:35.The examination board informed her there had been no examinations,
:03:36. > :03:45.Keith had handed over ?100 for the fake tests and felt Nadine
:03:46. > :03:53.And the news had a devastating effect on his son Marcus.
:03:54. > :03:59.We realised we had to tell him he had neither had Grade 2 or Grade 3.
:04:00. > :04:12.We've spoken to another of Nadine's pupils who - like Marcus -
:04:13. > :04:14.thought she'd passed an exam with the Associated Board
:04:15. > :04:19.But they told us their exams would always be carried
:04:20. > :04:27.out by an official examiner and they do not accept recordings.
:04:28. > :04:31.And the scale of Nadine's deception goes back further still.
:04:32. > :04:33.In 2010, this music school was rocked by
:04:34. > :04:39.a scandal, when more than 40 pupils paid examination fees to Nadine May
:04:40. > :04:47.Beverley Morgan is head of the Brynhyfryd Music Studios in Swansea,
:04:48. > :04:56.And when Beverley fell ill, Nadine stepped in.
:04:57. > :04:58.She was excellent when I was taken ill.
:04:59. > :05:01.She actually sort of helped to run the business.
:05:02. > :05:03.I trusted her implicitly, yes, she was a cousin,
:05:04. > :05:09.a distant cousin and I never had any reason to distrust her.
:05:10. > :05:15.Pupils handed over up to ?75 each to Nadine, who said she'd be entering
:05:16. > :05:23.them for examinations with the London College of Music.
:05:24. > :05:26.But when the big day arrived, Nadine called the students to say
:05:27. > :05:34.The reason - the examiner had fallen off the train.
:05:35. > :05:36.I believed her because she gave me the name
:05:37. > :05:40.of the actual examiner who had fallen off a train in Cardiff, so I
:05:41. > :05:48.Nadine phoned the parents to say the examination was postponed.
:05:49. > :05:52.But on the second exam date, disaster struck again.
:05:53. > :05:55.This time, Nadine claimed the examiner had broken down
:05:56. > :06:05.These examiners seem incredibly unlucky.
:06:06. > :06:10.The second time it was cancelled, I was really suspicious,
:06:11. > :06:12.apart from the story that the examiner supposedly has broken down
:06:13. > :06:18.on the motorway, usually examiners will travel down the night before.
:06:19. > :06:23.Parent Beverley Whitehead had taken her 13-year-old daughter out
:06:24. > :06:29.We were there for hours and hours just waiting
:06:30. > :06:39.She was walking around like she was on the phone all the time and just
:06:40. > :06:42.telling us, "Oh, he's on his way, he's wating for a tow truck.
:06:43. > :06:48.In the end, she called the London College of Music for an explanation.
:06:49. > :06:50.They didn't have any idea what we were talking about.
:06:51. > :06:55.They said that no exam had been booked.
:06:56. > :07:03.The parents confronted Nadine about the bogus exam bookings, and even
:07:04. > :07:11.She said the London College of Music were telling lies,
:07:12. > :07:18.or one of their cleaners had stolen the money that she'd sent to them.
:07:19. > :07:20.And she really expected you to believe that?
:07:21. > :07:25.Yes, she really expected everybody to believe that.
:07:26. > :07:27.After the school reported the incident to the police,
:07:28. > :07:33.The London College of Music was furious and offered free exams
:07:34. > :07:40.For the head of Brynhyfryd Teaching Studios Beverley
:07:41. > :07:46.Morgan, re-building the reputation of her music school has been tough.
:07:47. > :07:48.It was very stressful, and extremely stressful for those
:07:49. > :07:57.She is wrecking people's lives, and she must be stopped.
:07:58. > :08:00.Sounds like Nadine May is a bit of a player!
:08:01. > :08:02.All she's said in response to the allegations we've
:08:03. > :08:07.She's got some very difficult questions to answer.
:08:08. > :08:12.I think it's time we paid Nadine May a visit.
:08:13. > :08:21.We've spotted Nadine in her car but she's not in a talkative mood.
:08:22. > :08:28.An hour later she returned to the house, but when she saw us,
:08:29. > :08:34.Nadine May, why do you let so many children down?
:08:35. > :08:38.Why have you taken money for exams that you then didn't arrange?
:08:39. > :08:45.These children placed their trust in you.
:08:46. > :08:52.Don't you think they deserve an explanation?
:08:53. > :08:55.So, Nadine May clearly doesn't want to face the music,
:08:56. > :08:58.but unlike her students she will be getting a certificate.
:08:59. > :09:09.Because she is outstanding at arranging fake exams.
:09:10. > :09:21.And remember, if you've been let down or you're
:09:22. > :09:25.fed up with poor service, we want to know about it. You can call us or
:09:26. > :09:32.Still to come on tonight's programme:
:09:33. > :09:35.This man made a fortune selling legal highs to children.
:09:36. > :09:38.But when his shop was raided, many packets turned out to contain
:09:39. > :09:46.These products are not legal, are not safe and the effects that
:09:47. > :09:49.these products can have on them and on their families is
:09:50. > :09:57.Next, I've been to Caerphilly, where the owner of a brand new scooter
:09:58. > :10:13.There are more than a million of them on the road.
:10:14. > :10:15.And there are plenty of companies out there looking to
:10:16. > :10:24.Bikes like this may seem like the perfect - and relatively
:10:25. > :10:37.But we've been looking into scooter company where what you see...
:10:38. > :10:41.Direct Bikes Limited is an online scooter and motorbike company based
:10:42. > :10:44.in London, and it claims to be the UK's number one scooter brand.
:10:45. > :10:47.It boasts a string of celebrity customers including
:10:48. > :10:55.Direct Bikes doesn't have glossy showrooms like this -
:10:56. > :10:59.and it says that's the reason it can keep its prices low.
:11:00. > :11:04.So, it's easy to see why wannabe bikers would be tempted.
:11:05. > :11:07.It certainly appealed to Daniel Austin from Caerphilly.
:11:08. > :11:13.He found a scooter on the Direct Bikes website for just under ?900.
:11:14. > :11:17.So, Daniel, what made you decide that you wanted to get a scooter?
:11:18. > :11:22.It would be easier for me because I could use it for work.
:11:23. > :11:25.And how did you come across Direct Bikes?
:11:26. > :11:32.It was pretty cheap to buy the bike off it.
:11:33. > :11:37.So, one bike I liked, I fancied, which I bought off them.
:11:38. > :11:51.You must have been really chuffed were you when it first arrived?
:11:52. > :11:59.Daniel was reassured by the fact that
:12:00. > :12:02.the scooter came with a 12 month warranty - but safe to say he wasn't
:12:03. > :12:15.quite geared up for all the terms and conditions that came with it.
:12:16. > :12:17.The Buyer acknowledges that all nuts and bolts need to be
:12:18. > :12:23.Goods need to be regularly serviced at three months, six months,
:12:24. > :12:25.12 months and every six months subsequently.
:12:26. > :12:27.But Daniel couldn't get on the road straight away.
:12:28. > :12:30.After waiting almost two months for the DVLA to register his bike,
:12:31. > :12:33.he took it for a spin, and that's when things started to go wrong.
:12:34. > :12:36.Daniel, just talk me through some of the problems you've been having
:12:37. > :12:41.Driving to work, my back box snapped off.
:12:42. > :12:44.And my petrol gauge then, which it don't work tidy,
:12:45. > :12:48.I have to use a dipstick into the petrol tank to have
:12:49. > :12:53.Every time you fill up, you've got to use a dipstick?
:12:54. > :12:57.Daniel's bike was still under warranty, so he felt sure
:12:58. > :13:07.I tried to get hold of them on the phone and couldn't get anywhere.
:13:08. > :13:10.They told me to e-mail them, so I e-mailed them and they e-mailed me
:13:11. > :13:18.Direct Bikes told Daniel that they couldn't repair his bike
:13:19. > :13:20.because he had damaged it - something he denies.
:13:21. > :13:23.But on closer inspection of the warranty, it appeared many of
:13:24. > :13:30.Parts that require maintenance are excluded from the warranty.
:13:31. > :13:33.These parts include brakes, cables, kick starts, fairings, stands,
:13:34. > :13:40.exhaust, mirrors, drive belts, bulbs, wheels, top boxes and tyres.
:13:41. > :13:43.But it was when Daniel took his bike for its first service that
:13:44. > :13:49.When I had it serviced, the mechanic come to me and said that it was a
:13:50. > :13:59.We asked independent vehicle inspector, Gareth Rees, what he made
:14:00. > :14:05.of that - and the other problems Daniel's had with his bike.
:14:06. > :14:08.That's potentially a fire hazard, and again,
:14:09. > :14:14.the back box that's become loose, it could have caused an accident.
:14:15. > :14:16.And what about the terms and conditions that are attached to
:14:17. > :14:21.I mean, there isn't actually much that is covered, is there?
:14:22. > :14:25.I mean, at the end of the day, Daniel's entitled to the bike being
:14:26. > :14:27.in satisfactory quality, fit for the purpose and safe.
:14:28. > :14:33.And as far as I can see, the bike doesn't meet any of those.
:14:34. > :14:36.Direct Bikes claimed Daniel had breached the terms
:14:37. > :14:40.of his warranty by not having it serviced twice within six months.
:14:41. > :14:47.Daniel's bought a new bike he'd expect good service from it and the
:14:48. > :14:50.catalogue of defects that Daniel's experienced on this you just
:14:51. > :14:56.Daniel certainly hasn't been impressed with
:14:57. > :15:00.his scooter or with the service he's received from Direct Bikes.
:15:01. > :15:03.So we checked out what other people are saying about them
:15:04. > :15:10.and it seems there's a long line of unhappy customers.
:15:11. > :15:14.On the Direct Bikes Twitter page, it appears more than three quarters
:15:15. > :15:20.of tweets sent to the company this year are customer
:15:21. > :15:25.complaints. I wonder if Katie Price had this much trouble with hers?
:15:26. > :15:27.Daniel has now paid for some of the defects to be fixed
:15:28. > :15:36.I feel annoyed about it because I nearly spent nearly ?900 on a bike
:15:37. > :15:45.Well, Direct Bikes are adamant that they haven't done anything wrong
:15:46. > :15:49.and insist that any damage to Daniel's scooter has been caused
:15:50. > :15:54.by him, including the loose wire and the broken back box.
:15:55. > :15:57.They say he didn't follow the user manual correctly
:15:58. > :16:01.and failed to service his bike every three months, as required
:16:02. > :16:07.When Daniel complained, Direct Bikes say he didn't provide
:16:08. > :16:12.them with the information they asked for, which Daniel denies.
:16:13. > :16:15.They also say their expert has examined photos
:16:16. > :16:20.of the bike and disagrees with all of Gareth Rees's comments.
:16:21. > :16:24.So they won't be paying out towards his repairs.
:16:25. > :16:27.Now, are you a fan of preparing meals from scratch?
:16:28. > :16:32.Or do you prefer to take a few shortcuts?
:16:33. > :16:38.Rhod's been counting the cost of convenience in Rhos on Sea.
:16:39. > :16:42.Our lives just get busier and busier.
:16:43. > :16:47.There never seem to be enough hours in the day to get everything done.
:16:48. > :16:53.And when it comes to eating, it's tempting to grab something
:16:54. > :17:05.We spend ?2.6 billion a year on microwave meals!
:17:06. > :17:08.And we're also splashing out on foods which come ready sliced or
:17:09. > :17:17.But the mark up can be huge, especially on fruit and veg.
:17:18. > :17:21.This costs the same as a whole watermelon!
:17:22. > :17:24.OK, I'd have to chop it up myself but I'd get five times more
:17:25. > :17:32.These sporty students at Coleg Llandrillo in Rhos-on-Sea have
:17:33. > :17:37.They want to chow down quickly and cheaply!
:17:38. > :17:43.Meet rugby Players George, Josh and Jacob, and netballers Amy,
:17:44. > :17:51.So we're pitting the teams against each other, in a challenge
:17:52. > :17:56.to compare the cost of convenience foods against the time they save us.
:17:57. > :17:58.Right, is everybody ready for a little bit of cooking now?
:17:59. > :18:03.Now they say breakfast is the most important meal of the day and
:18:04. > :18:08.Now girls you can be Team Time Savers,
:18:09. > :18:13.that means you're in charge of pre-portioned convenience products.
:18:14. > :18:16.And boys, you are Team Money Savers - you'll
:18:17. > :18:21.be using the same basic ingredients but you'll have to do it yourself.
:18:22. > :18:27.The girls are using pre-portioned sachets, which cost 18p each.
:18:28. > :18:30.And the boys are using the same amount of loose oats,
:18:31. > :18:42.I found it quite difficult to get the right measurements.
:18:43. > :18:49.But the boys are having serious problems.
:18:50. > :19:05.Ok, team money savers, you'll be making scrambled eggs the
:19:06. > :19:13.And team time savers, you'll be making them the modern way.
:19:14. > :19:19.But it should be eggs-tremely exciting and also very tasty!
:19:20. > :19:27.The girls pour their carton straight into the pan.
:19:28. > :19:34.Compared with the boys, the girls are shelling out
:19:35. > :19:40.The boys aren't great at egg-cracking but
:19:41. > :19:43.if you can do better, is it really worth paying almost double
:19:44. > :19:56.It's starting to get a bit firmer in there. No pressure
:19:57. > :20:01.but it's all cooking out nicely next door, stirring away.
:20:02. > :20:06.And once again, the girls are quickest.
:20:07. > :20:10.Bit of shell, bit of black, but that's fine!
:20:11. > :20:16.Let's see if the boys can catch up in the final round.
:20:17. > :20:25.The girls pre-portioned pot costs ?1.19 - and within seconds,
:20:26. > :20:34.And their ingredients cost just 68 pence!
:20:35. > :20:38.So when it comes to time, the girls are clear winners
:20:39. > :20:44.And the boys took 15 minutes and 2 seconds to make
:20:45. > :20:50.Convenience was quicker then - but at what cost?
:20:51. > :20:54.So the netball players, we can reveal the total cost of your 3
:20:55. > :20:59.course breakfast using convenience foods was ?4.37! And the Rugby
:21:00. > :21:04.players, the total cost of your breakfast making it from scratch was
:21:05. > :21:09.?2.18 - that's practically half the price of what the girls have paid.
:21:10. > :21:15.And more porridge in the bowl next time.
:21:16. > :21:17.Instead of the microwave, yeah definitely.
:21:18. > :21:23.Yeah but it adds up, that's ?14 a week.
:21:24. > :21:27.So there you have it, when it comes to pre-portioned food,
:21:28. > :21:40.Now, a few weeks ago we shared our travel tips for football fans hoping
:21:41. > :21:48.The big draw for tickets is on 12 and to be in with a shout,
:21:49. > :21:51.you must be a member of the Wales Supporters Club.
:21:52. > :21:57.Wynne Jones has been in touch to say when he tried to
:21:58. > :22:01.join earlier this month, he found the supporters club has now closed
:22:02. > :22:07.Now he is not happy - and is pinning his hope on getting
:22:08. > :22:12.And it seems that this is only happening in Wales -
:22:13. > :22:16.in England fans can still join their supporters clubs.
:22:17. > :22:20.Now the Football Association of Wales told us they have more
:22:21. > :22:24.than 14,000 loyal members and want to give them priority
:22:25. > :22:33.Drop us an email to let us know - the address is xray@bbc.co.uk
:22:34. > :22:39.Next, to a problem that's causing a lot of concern here
:22:40. > :23:03.With the brightly coloured packaging, they may look harmless
:23:04. > :23:12.but they are anything but. Just like buying sweets. Simple as that. The
:23:13. > :23:18.law around legal highs is convex. As soon as one substance is tested and
:23:19. > :23:21.band, another takes its place. New laws could soon ban the sale
:23:22. > :23:30.completed. But in Swansea, the authorities are not prepared to
:23:31. > :23:35.wait. Our investigation is ground-breaking. It is the first
:23:36. > :23:40.scale investigation to legal highs saying that that product is
:23:41. > :23:45.dangerous. It is already illegal to sell to under 18 's so when a
:23:46. > :23:50.16-year-old boy from Swansea ended up in a, after taking a eco-called
:23:51. > :23:58.Exodus, a major investigation was launched. The police traced the sail
:23:59. > :24:01.back to this shop. They were already aware of problems with anti-social
:24:02. > :24:10.behaviour outside the premises as well as reports of people buying
:24:11. > :24:14.these legal highs. This Swansea trading standards officer helped
:24:15. > :24:17.lead the investigation. We had family members complaining about
:24:18. > :24:22.their relatives taking it, we have had complaints from the local school
:24:23. > :24:27.of it a chilly getting into the school and the school having to take
:24:28. > :24:32.it off children. Trading Standards and police carried out a series of
:24:33. > :24:39.raids at premises and by this mild. He went to extraordinary lengths to
:24:40. > :24:43.keep his stock out of view. This is the inside of the shop behind the
:24:44. > :24:47.counter you can see there is a hole in the counter which the panel
:24:48. > :24:51.clipped off and there was stuff hidden in there. When we were at the
:24:52. > :24:55.house, we were finding large quantities of money hidden in the
:24:56. > :24:59.beanbags. We also have city cheer of the car and when he opened the boat,
:25:00. > :25:06.you can see all these boxes, all containing packs of legal highs. It
:25:07. > :25:09.looks packed, isn't it? All this was found on a street around the corner.
:25:10. > :25:12.There is no doubt he knew we would be going back there. It is trying to
:25:13. > :25:20.prevent it from finding out where they are. Drink the last race, 1,500
:25:21. > :25:22.packets of these products received by Trading Standards. When they were
:25:23. > :25:29.tested, some of the contents were anything but a call. Investigators
:25:30. > :25:36.were shocked to discover hundreds of packets contained illegal class B
:25:37. > :25:40.drugs. Consumers just do not have a clue and I cannot stress enough that
:25:41. > :25:42.they do not know what is in the product even if they read the
:25:43. > :25:47.ingredients based on the back, they don't know what is in there. It was
:25:48. > :25:50.the evidence police and Reading standards needed to prosecute the
:25:51. > :25:56.mild for drug and product safety offences. Problems with legal highs
:25:57. > :26:04.are happening all over the country. In March, this 14-year-old took a
:26:05. > :26:08.legal high but from a shop in Neath. Within ten seconds I collapsed and
:26:09. > :26:12.it is the floor and started fitting. As soon as I am healed it, it went
:26:13. > :26:17.through my cheeks, to my ears, to the top of my head and then it shot
:26:18. > :26:22.down my body to my tools. He suffered a seizure and fell
:26:23. > :26:25.unconscious. He made a full recovery but 68 deaths have been linked to
:26:26. > :26:29.legal highs and many more people have been hospitalised. Drugs
:26:30. > :26:36.charities are concerned by what they feel is a worrying loophole. At
:26:37. > :26:41.present the substances are sold not for human consumption so therefore
:26:42. > :26:44.it bypasses the medicines act and just to aid it to get around the
:26:45. > :26:52.law, that are labelled as a plant food, research chemicals, the list
:26:53. > :26:56.goes on. Until the law is changed, legal highs will continue to be
:26:57. > :27:02.sold. But one shop owners this regard for customer safety has
:27:03. > :27:06.finally caught up with him. He was told how people ended up in
:27:07. > :27:09.hospital. He continued to sell the product. I think it was greed and he
:27:10. > :27:16.didn't really care what the result of selling these products where. He
:27:17. > :27:20.was charged with ten drug offences and 49 consumer offences including
:27:21. > :27:23.selling unsafe products. He pleaded guilty to all charges and on Friday
:27:24. > :27:34.he was sentenced to 3.5 years in jail. One of his Swansea stores has
:27:35. > :27:37.closed down now and the other no longer sells eco-. The authorities
:27:38. > :27:38.hope it will send out a warning to others involved in this dangerous
:27:39. > :27:42.trade. here in Swansea. And that's all
:27:43. > :27:49.we've got time for tonight! Remember, if there's anything you'd
:27:50. > :27:53.like us to investigate, do get in touch - the number is 03703 334 334,
:27:54. > :27:59.drop us an email xray@bbc.co.uk, Black Friday's just around
:28:00. > :28:08.the corner - the day when Christmas If you're planning to brave
:28:09. > :28:15.the crowds, we'll tell you how to