:00:17. > :00:21.You are watching x-ray. If you have been ripped off for that deal turns
:00:22. > :00:29.out to be dodgy, we will battle it out on your behalf. We are here to
:00:30. > :00:43.fight your corner. Tonight, how flammable
:00:44. > :00:45.is your child's Halloween costume? Now a change in the law could give
:00:46. > :01:01.commuters more clout to complain! The more people claim the more
:01:02. > :01:04.they are going to start listening the more they are going to realise
:01:05. > :01:10.this service isn't acceptable. And Gareth and Joy paid six grand
:01:11. > :01:13.for a new set of wheels But the garage now has
:01:14. > :01:19.their cash, and their car. Now, it's Halloween next
:01:20. > :01:21.week, and many people But how safe are the
:01:22. > :01:26.costumes we're buying? Poundland has just issued a product
:01:27. > :01:29.recall for their range of coloured 'Fright Nite' wigs after they failed
:01:30. > :01:32.the company's fire safety testing. And it's not just wigs that
:01:33. > :01:34.could cause a real life Dressing up as witches,
:01:35. > :01:48.fairies and skeletons is all part But this time two years ago,
:01:49. > :01:52.a terrifying accident sparked TV presenter Claudia Winkleman
:01:53. > :01:58.described how her eight-year-old daughter was badly burnt
:01:59. > :02:00.after a candle set fire As a parent you couldn't have failed
:02:01. > :02:09.to have been shocked The hope, of course,
:02:10. > :02:15.that something would be At the time, many retailers agreed
:02:16. > :02:19.to make sure that Halloween outfits and other fancy dress costumes
:02:20. > :02:22.would be less flammable in future. Two years on, the shops are once
:02:23. > :02:25.again full of colourful They look great, but
:02:26. > :02:36.are they any safer? We asked a group of mums from Rudry,
:02:37. > :02:39.near Caerphilly, if it was something I've never considered
:02:40. > :02:52.whether a costume I'm We're thinking about how much fun
:02:53. > :02:55.we'll have wearing them, You expect that if you're
:02:56. > :03:02.going to buy something By law, children's fancy dress
:03:03. > :03:07.costumes are classed as toys, and have to meet
:03:08. > :03:09.European Standard EN71. But that means that if they caught
:03:10. > :03:15.fire, they could still burn There is of course a big difference
:03:16. > :03:23.between this and a toy. If your child's teddy caught fire,
:03:24. > :03:28.they could drop it and run away. And that's worrying surgeons
:03:29. > :03:38.at the Welsh Centre for Burns. Young skin is thinner
:03:39. > :03:40.than an adult's skin so it takes a lower temperature and a shorter
:03:41. > :03:43.duration of time in contact with the heat to cause a burn
:03:44. > :03:46.in a child than it would do in an adult, that's what makes
:03:47. > :03:52.children more vulnerable. Retailers say they've made
:03:53. > :03:53.warning labels clearer, and that costumes are now more
:03:54. > :03:55.fire-resistant. So with Halloween fast approaching,
:03:56. > :03:58.I want to see for myself just how flammable the costumes on sale this
:03:59. > :04:01.year really are. These Halloween dresses,
:04:02. > :04:11.from major supermarkets and discount stores,
:04:12. > :04:19.range in price from ?1 to ?14. The shops which sell them say
:04:20. > :04:22.they've all been fire tested to a higher standard
:04:23. > :04:28.than is required by law. With each of the costumes we're
:04:29. > :04:31.going to set a light to them with a candle,
:04:32. > :04:33.simulate a child brushing against a tealight or something
:04:34. > :04:37.like that on Halloween. It's not a scientific test,
:04:38. > :04:40.and the dresses vary in size and fabric, but you'll get a good
:04:41. > :04:46.idea. Up first is the Zombie Princess
:04:47. > :04:48.dress from Sainsbury's. The company says its costumes have
:04:49. > :04:51.built in fire breaks and fabric which is carefully chosen to slow
:04:52. > :04:54.down the spread of flames. After just one minute,
:04:55. > :04:56.the fire has reached the waistband. And when it takes hold
:04:57. > :05:02.it's not a pretty sight. It has started melting up and going
:05:03. > :05:06.up through the costume now, as you can see there is plastic
:05:07. > :05:09.dripping off it, which would stick Eventually, almost eight
:05:10. > :05:16.minutes after lighting With several other dresses,
:05:17. > :05:20.the flames start to burn, but go out before they reach
:05:21. > :05:26.the body of the dress. Asda's Orange Pumpkin
:05:27. > :05:32.dress is up next. At first, it seems to perform well,
:05:33. > :05:36.the flame goes out But on Craig's advice, we try again,
:05:37. > :05:46.lighting the hem in exactly the same way, and this time, it's
:05:47. > :05:53.a very different story. Now that is actually
:05:54. > :05:55.quite dramatic that one, that's gone straight up
:05:56. > :05:57.the middle there. Yes, Rachel, you can see how quick
:05:58. > :06:07.now that these can take hold. The costume is engulfed in flames
:06:08. > :06:09.and drops to the ground after 1 min 23 seconds,
:06:10. > :06:11.where it keeps burning. That is actually
:06:12. > :06:13.quite scary isn't it? It is, that's gone
:06:14. > :06:16.up really quickly. Asda though insists the costume has
:06:17. > :06:18.passed their flammability tests, Morrisons also performs well
:06:19. > :06:21.at first, the flame goes But when we re-light it,
:06:22. > :06:25.in the same way, the entire dress is destroyed within 3
:06:26. > :06:27.and a half minutes. When we light the hem
:06:28. > :06:35.of the costume from B, there's only a small
:06:36. > :06:36.amount of damage. But when we try the sleeve,
:06:37. > :06:44.it melts after 35 seconds, and causes the rest of the dress
:06:45. > :06:46.to catch fire. Craig isn't too impressed
:06:47. > :06:56.with Aldi's Vampire dress either. It took a little bit of time
:06:57. > :07:00.to catch, but when it did catch it went up through the midriff quite
:07:01. > :07:02.quickly, a lot of toxic Yeah, very noticeable,
:07:03. > :07:10.quite thick black smoke. We're also struck by the fumes
:07:11. > :07:13.coming off this Home Bargains dress. All in all, there's a real
:07:14. > :07:15.mixture of results. But all the costumes we tested
:07:16. > :07:18.burned to some degree. Some of the fabrics did
:07:19. > :07:20.perform quite well actually and if you were a vigilant parent
:07:21. > :07:23.you might be okay, but other fabrics really didn't and all that was left
:07:24. > :07:26.of those costumes was a sort of solid plastic mass on the floor,
:07:27. > :07:29.that was dripping hot plastic And that's not a chance I'd
:07:30. > :07:43.like to take with my child's skin. So, if they're burning and dripping
:07:44. > :07:46.those patches of molten plastic will stick to the skin
:07:47. > :07:51.and potentially cause a deep burn. Little people, wearing
:07:52. > :07:52.something like this, They're not going
:07:53. > :07:56.to know what to do. No, you need somebody
:07:57. > :07:58.very calmly tell them to stop where they are,
:07:59. > :08:00.not to run, to stop, drop to the floor and roll and that
:08:01. > :08:04.will put the flames out. The burn needs to be cooled
:08:05. > :08:06.with cold running water Once you've cooled the burn cover it
:08:07. > :08:10.with something really simple like cling film and call
:08:11. > :08:18.for some help. Safety groups, including
:08:19. > :08:20.the British Standards Institution, are calling for even tougher laws
:08:21. > :08:22.on costume safety. Until that happens, be extra
:08:23. > :08:24.careful this Halloween. We passed our findings
:08:25. > :08:32.onto the companies, who all said They all stressed that the costumes
:08:33. > :08:36.we tested have passed numerous independent tests of a higher
:08:37. > :08:40.standard than the legal minimum. B did also say they've
:08:41. > :08:42.brought our findings to the urgent attention of their suppliers
:08:43. > :08:44.and will take any steps necessary to make sure
:08:45. > :08:48.their products are safe. And if you really want to cut
:08:49. > :08:52.the risk of fire this Halloween, lots of places are selling LED
:08:53. > :08:58.tealights like this one to put in your pumpkins,
:08:59. > :09:05.much safer than real candles! Still to come, we meet commuters
:09:06. > :09:08.who say taking the train It's getting like a cattle
:09:09. > :09:15.truck, everyone standing. But Arriva Trains Wales insist
:09:16. > :09:22.they're doing a good job. It's perception, and not fact,
:09:23. > :09:25.and I think that's what I want The evidence shows that 80%
:09:26. > :09:30.of our trains arrive on time Time for a quick update on some
:09:31. > :09:37.of the stories we brought you last week and we've had several calls
:09:38. > :09:39.about fake landlord Dale Sparey who owes money to lots of people
:09:40. > :09:42.in Bridgend and Porthcawl. Some new information
:09:43. > :09:44.about his whereabouts, And last week we featured the case
:09:45. > :09:54.of taxi driver Steven O'Connell who'd had a string of parking
:09:55. > :09:56.charges after dropping off passengers at a car
:09:57. > :09:58.park in Ebbw Vale. The company blamed his
:09:59. > :10:01.personalised number plate But it seems parking problems
:10:02. > :10:09.are cropping up in other Almost 125,000 people in Wales
:10:10. > :10:22.are blue badge holders. These badges mean disabled drivers
:10:23. > :10:28.get dedicated spaces, with extra room around the car
:10:29. > :10:31.for wheelchairs or And in most council car parks,
:10:32. > :10:41.and some private ones, Robert Nicholls has had a blue
:10:42. > :10:44.badge for many years. A few weeks ago, he arranged to meet
:10:45. > :10:48.a friend at Cardiff West services, and drove into the disabled
:10:49. > :10:50.section of the car park. You've got a row of parking bays
:10:51. > :10:53.marked with the disabled sign on the floor and a solitary disabled
:10:54. > :10:59.sign. Robert says he didn't see any
:11:00. > :11:02.information about how long he could stay, or whether he'd
:11:03. > :11:04.have to pay. So he assumed it was free,
:11:05. > :11:06.and stayed for three hours. Then, a week later Robert had
:11:07. > :11:09.a shock, when this arrived. A parking charge notice telling him
:11:10. > :11:12.he'd stayed too long without paying If he paid quickly, it
:11:13. > :11:18.would go down to sixty. It's quite a bit of money,
:11:19. > :11:21.quite a chunk out of the food bill the car is used mainly
:11:22. > :11:23.for going back and fore to the hospital which I have
:11:24. > :11:25.to attend quite regularly, Robert wrote to CP Plus,
:11:26. > :11:38.and asked us to check As we drove in, we saw one sign,
:11:39. > :11:42.telling us there's free parking for two hours,
:11:43. > :11:45.not that we could stop to read it. But there were none in the disabled
:11:46. > :11:47.section of the car park, a clear breach of the British
:11:48. > :11:49.Parking Association's I believe they should cancel Liz
:11:50. > :11:56.and myself's ticket, or anybody else that has been parked
:11:57. > :11:58.there because they haven't displayed the signs to give the people
:11:59. > :12:01.using the disabled bay the information that is
:12:02. > :12:07.required to use the site. Well, CP Plus say they're now
:12:08. > :12:09.looking into Robert's complaint, but point out that he contacted us
:12:10. > :12:12.before going through They told us their car parks
:12:13. > :12:23.are regularly checked by the British Parking Association
:12:24. > :12:26.but after we sent them a few photos, they have now agreed to look again
:12:27. > :12:29.at the signage in the disabled section of the Cardiff West
:12:30. > :12:32.services, and put up more notices So hopefully everything will be
:12:33. > :12:38.much clearer very soon. Many of us rely on them to get
:12:39. > :12:47.us to work every day, but as I've been finding out,
:12:48. > :12:50.it can be a bumpy ride. With almost 1,500 miles of track
:12:51. > :12:52.and 30 million passenger journeys every year, people all over
:12:53. > :13:09.Wales rely on trains. I come from Taffs Well
:13:10. > :13:11.station into Cardiff Newport to Cardiff Central
:13:12. > :13:18.and Cardiff Central to Queen Street. There are four train
:13:19. > :13:20.operators in Wales. Arriva Trains Wales is the largest,
:13:21. > :13:22.with 127 trains, It may be the biggest company,
:13:23. > :13:32.but many of its passengers don't We first met some of
:13:33. > :13:35.them 18 months ago. John Riva was fed up
:13:36. > :13:45.with overcrowding. Everyone was crammed
:13:46. > :13:47.into the smallest of spaces, packed in like sardines you can't
:13:48. > :13:54.move, you can't breathe. Bethan Woolrich was unhappy
:13:55. > :13:56.with the service too. Usually the five o'clock
:13:57. > :13:58.to six o'clock trains, people don't get on the trains
:13:59. > :14:00.because they physically So a year and a half down the line,
:14:01. > :14:06.are services running In fact, they seem
:14:07. > :14:14.to be getting worse. In a recent survey by Which?,
:14:15. > :14:16.Arriva Trains Wales dropped a whopping 13 places from last year,
:14:17. > :14:19.to rank as the worst company The same survey found less than half
:14:20. > :14:28.of Arriva's customers were happy Campaigner Steve Fletcher runs
:14:29. > :14:40.a Facebook page called Has he seen any improvements
:14:41. > :14:47.since we met him last March? Since last time we met we've
:14:48. > :14:50.gone from around 800 These days, Steve sits on Arriva's
:14:51. > :15:01.passenger panel and gives So do you think they are
:15:02. > :15:06.listening to your complaints They definitely hear the complaints
:15:07. > :15:12.whether they are always acting And when things aren't up
:15:13. > :15:17.to scratch, passengers like Bethan Woolrich say it's tricky
:15:18. > :15:21.to claim compensation. I went through numerous
:15:22. > :15:24.channels to claim. There was no solutions just excuses
:15:25. > :15:28.of why services were as they were. But there could be light
:15:29. > :15:32.at the end of the tunnel! In the past, train travel wasn't
:15:33. > :15:35.covered by the Consumer Rights Act - And here's how that could help
:15:36. > :15:42.passengers in future. Firstly, your train
:15:43. > :15:44.service must be provided If Wi-fi is advertised and not
:15:45. > :15:51.provided if they've advertised a refreshments trolley and that's
:15:52. > :15:55.not provided if you can't get the seat that you've booked
:15:56. > :15:58.on if the toilet's out of order or dirty lots of things now any
:15:59. > :16:02.inconvenience on your journey you're There are also changes to the way
:16:03. > :16:09.compensation is paid. You can now insist on a cash refund
:16:10. > :16:14.instead of vouchers! You can opt for cash, a cheque,
:16:15. > :16:17.a BACS payment as long as you specify it at the point
:16:18. > :16:20.of your complaint. It allows us to decide how we're
:16:21. > :16:24.going to spend our money instead of having to put it back
:16:25. > :16:27.into the train company. Another bit of great news is that
:16:28. > :16:30.season ticket holders can now claim compensation,
:16:31. > :16:33.although Arriva Trains Wales You've got to claim every single
:16:34. > :16:39.time and you can't just do them all in one go, so their claim form
:16:40. > :16:43.isn't the easiest to fill in and if I'm late every single day
:16:44. > :16:46.I've got to do that 200 times John Riva agrees there could be real
:16:47. > :16:56.problems ahead with claiming. You're going to get everyone making
:16:57. > :17:00.a claim and they'll just pass on that cost to the consumer we'll
:17:01. > :17:02.end up paying more But what if you can't agree
:17:03. > :17:12.on the amount of compensation? Well, you could now take your rail
:17:13. > :17:16.operator to court. I'll be interested to see how that
:17:17. > :17:19.progresses the first few people that challenge it you would hope
:17:20. > :17:23.you would be able to come to an amicable settlement with the rail
:17:24. > :17:28.companies first though. In the past, many commuters say
:17:29. > :17:33.claiming's been a hassle! A recent survey by Transport Focus
:17:34. > :17:36.found just 12% of people eligible Steve thinks rail firms need to pull
:17:37. > :17:42.out all the stops If they can allow bulk claiming
:17:43. > :17:48.if they can even start proactive claiming or proactive compensation
:17:49. > :17:52.it'll all be great for the customer. The more people claim the more
:17:53. > :17:54.they are going to start listening the more they are going to realise
:17:55. > :17:57.this service isn't acceptable. Well, it seems many
:17:58. > :18:03.Arriva Trains Wales passengers are far from happy with
:18:04. > :18:07.the service they're getting. Lynne Milligan is the company's
:18:08. > :18:10.customer services director. The Which survey says Arriva trains
:18:11. > :18:13.Wales is the worst operator in UK, customers less satisfied
:18:14. > :18:16.than when we last spoke, this We're always disappointed
:18:17. > :18:23.when we get poor feedback, 111 people, when we carry
:18:24. > :18:27.30 million people a year, It's perception and not
:18:28. > :18:34.fact and I think that's what I want to get over
:18:35. > :18:36.to our customers today. The evidence shows that 80%
:18:37. > :18:39.of our trains arrive on time and we run 1000 trains,
:18:40. > :18:42.the evidence shows we're one of top Are you doing anything
:18:43. > :18:52.to make claiming easier? The consumer rights act which has
:18:53. > :18:55.just come in for transport on October 1st will look at every
:18:56. > :18:59.case on its individual merits. So on the front page of our website,
:19:00. > :19:04.there is a button which is delay and compensation, if you click
:19:05. > :19:07.through to that, it really helps to navigate through,
:19:08. > :19:10.tells you am I entitled, you can take a picture of your ticket,
:19:11. > :19:13.upload it and it goes straight into our team to be processed
:19:14. > :19:19.as quickly as possible. Will they still have
:19:20. > :19:21.to claim for every single Yes, they will because we have
:19:22. > :19:24.to protect ourselves against fraudulent claims and that's
:19:25. > :19:27.why we require customers to make a claim for an individual journey
:19:28. > :19:29.so that we can investigate that journey and check
:19:30. > :19:32.out the details of it. Last time we spoke,
:19:33. > :19:35.we talked about overcrowding, it's still a massive issue
:19:36. > :19:37.for your passengers. You said there was simply
:19:38. > :19:41.no more train stock, is there no way that can trains can
:19:42. > :19:45.be provided, more trains. Our biggest challenge is we have 127
:19:46. > :19:48.trains but the demand is growing, we're seeing almost double
:19:49. > :19:51.the growth since the franchise started, and train size just hasn't
:19:52. > :19:57.kept pace with that, its as frustrating to us
:19:58. > :20:00.as it is to customers and hopefully new franchise will address that
:20:01. > :20:02.in terms of what ever rolling stock strategy
:20:03. > :20:04.the government puts in place. Time for a news update -
:20:05. > :20:11.and from next week, budget airline Ryanair is cutting its online check
:20:12. > :20:13.in period from seven days before a flight
:20:14. > :20:18.to just four. Hardly ideal if you're
:20:19. > :20:22.on holiday at the time! And if you don't check in online,
:20:23. > :20:24.you'll have to fork Trading standards in Pembrokeshire
:20:25. > :20:31.are warning of a cold-calling scam, where people are told they must
:20:32. > :20:34.have a smoke alarm by law - The caller then tries
:20:35. > :20:41.to charge eighty pounds. Remember, the Fire service can
:20:42. > :20:45.provide smoke alarms for free! And some major banks are under fire,
:20:46. > :20:48.for not doing enough to protect Tested 11 banks and found some -
:20:49. > :20:59.including Lloyds and Santander - weren't offering
:21:00. > :21:03.a two step ID check. Now, Rachel's been investigating
:21:04. > :21:06.a family run car firm which seems We're actually from BBC Wales
:21:07. > :21:18.from the X-ray programme. Four years ago, I was battling it
:21:19. > :21:22.out on behalf of a viewer who'd bought a faulty Mini from the Cars
:21:23. > :21:25.to Go garage in Briton Ferry. After we got involved,
:21:26. > :21:31.Natalie Amphlett got her money back. And now I'm back a few hundred yards
:21:32. > :21:35.up the road where the same family of car dealers left an elderly
:21:36. > :21:41.couple without transport I've been lying awake,
:21:42. > :21:52.thinking and worrying about it, it plays on your mind
:21:53. > :21:56.all the time, you can't get Gareth Rees and his wife
:21:57. > :22:01.Joy from Brynamman love So when Gareth and Joy decided
:22:02. > :22:16.to change their car in May this year they were looking for something that
:22:17. > :22:19.had the oomph to tow After some searching,
:22:20. > :22:25.Gareth thought he'd struck lucky when he found a Landrover Freelander
:22:26. > :22:29.for sale on the forecourt We went up to see it and I fancied
:22:30. > :22:36.it, it looked immaculate. So Gareth traded in his
:22:37. > :22:47.old Vauxhall Astra for ?1,500 and handed the boss, Ceri James,
:22:48. > :22:52.a cheque for the rest. How did you feel once you'd
:22:53. > :22:55.purchased the vehicle? But as soon as they took
:22:56. > :23:03.their new car home, things Even though the handbrake was on,
:23:04. > :23:18.the car lurched backwards, And over the next few days, the list
:23:19. > :23:23.of faults got longer and longer. Then I found out the
:23:24. > :23:32.sunroof wasn't working. And a few other
:23:33. > :23:38.things came to light. Gareth rang James Motor
:23:39. > :23:40.Company to complain, and they arranged for another garage
:23:41. > :23:43.to repair the Landrover. But when more than three weeks went
:23:44. > :23:45.by, with still no sign of the car being ready,
:23:46. > :23:49.the couple demanded a refund. At first, James Motor Company
:23:50. > :23:53.agreed, but cheekily, they wanted to take off the ?600
:23:54. > :23:57.they said they'd spent They said, oh the boss
:23:58. > :24:09.isn't here right now, I went up then tomorrow and he said,
:24:10. > :24:16.oh the cheque has been signed but not signed for this week,
:24:17. > :24:20.it'll be signed next week. So I had to go back
:24:21. > :24:23.with nothing again. By August, there was still no sign
:24:24. > :24:26.of the money, despite the best We'd sent a number of letters
:24:27. > :24:33.via registered post and they just kept being delivered to the sorting
:24:34. > :24:40.office unsigned for. So when the family decided
:24:41. > :24:42.to take legal action against James Motor company,
:24:43. > :24:46.they wanted to make sure they didn't I thought, right I'm
:24:47. > :24:52.going to deliver this by hand and I'm going to film it so he can't
:24:53. > :24:59.deny he's received it. Natalie handed the letter
:25:00. > :25:03.to the boss Ceri James. The county court later ordered
:25:04. > :25:06.the company to give Gareth and Joy We wrote to Ceri James,
:25:07. > :25:15.but he refused to tell us why His solicitor sent us this letter
:25:16. > :25:22.saying James Motor Company has ceased trading and they consider
:25:23. > :25:26.the matter closed. There's now a different
:25:27. > :25:29.garage, Prestige Motors, But the boss of that company insists
:25:30. > :25:38.Ceri James doesn't work here. We're not convinced though,
:25:39. > :25:41.we've just spotted him inside. But by the time we knock
:25:42. > :25:55.the door, he's disappeared. Less than a week after we got
:25:56. > :25:59.in touch there was a knock He said I've come from the garage
:26:00. > :26:04.and they told me to give you this. So he gave me the envelope
:26:05. > :26:07.and I opened it and behold It's been a lot of
:26:08. > :26:21.sleepless nights for them. It's taken away their pleasure
:26:22. > :26:25.of the caravan. So, yeah, he had the cheque
:26:26. > :26:27.and smiles all round. You can see instantly
:26:28. > :26:31.the worry lifting from them. Well, I'm happy to say that Gareth
:26:32. > :26:40.and Joy's cheque has cleared and they're over the moon
:26:41. > :26:44.with the result. It's just a shame we had
:26:45. > :26:49.to get involved before Remember, we're here
:26:50. > :26:55.to fight your corner so if there's anything you want us to look
:26:56. > :27:07.into for you, get in touch: Omar becomes a bin man for the day
:27:08. > :27:11.to learn the rules of recycling! Several hours later Omar
:27:12. > :27:20.successfully recycles. Hello, I'm Riz Lateef
:27:21. > :27:58.with your 90 second update. The first of an estimated
:27:59. > :28:00.8,000 migrants have left the camp at Calais
:28:01. > :28:03.known as The Jungle. French authorities plan
:28:04. > :28:05.to bulldoze it. Migrants are being
:28:06. > :28:08.resettled around France.